Who Uses This Software?

The City is designed for growing churches that want to engage members and build deeper community with members.


Average Ratings

11 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • The City
  • www.onthecity.org

About The City

Unified church management platform with communication, community building, and administration tools. Children check-in and giving modules available.


The City Features

  • Accounting Integration
  • Attendance Tracking
  • Built-in Accounting
  • Child Check-in
  • Event Management
  • Member Directory
  • Member Portal
  • Multi-Site Management
  • Online Giving
  • Pledge Management
  • Small Group Management
  • Volunteer Management

The City Reviews Recently Reviewed!


Group Based Social Media For The Church

Aug 18, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The City allows groups to stay connected throughout the week and in between face-to-face gatherings. The phone app makes it very convenient and easy to stay in the loop. The best features of The City are the ability to reply to an email notification and have it go right back to the thread in The City and the fact that you can "feature" posts to make them stick at the top of the group's News Feed. Great software for staying connected.

Cons: The City needs more database-like features. Custom fields and more information on people's profiles than just what groups they're in.

Overall: Easy communication between group members, ability for groups to communicate without needing the group leader to mediate.

Capterra-loader

Great Company, Great Value!

Sep 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The City has been an amazing place to build community. Prayer requests and needs are met with great compassion and real solutions.

We LOVE Acs Support. I have never ended a call without a 100% solution.

Cons: Unfortunately, the City is being retired. We are looking forward to it's replacement REalm.

Great idea but bad execution

Sep 11, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The ability to have a central communication hub that functions similarly to Facebook is great, in theory.

Cons: The site is cumbersome to use, somewhat ugly in appearance, and difficult to scale.

Why do churches use The City App

May 10, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Comments: Obviously I'm not a fan in theory. But the platform itself is seamless and may be of value to a very large mega church.

Pros: A place where congregations can get information about what is going on in their church community. Post ads. Links to sermons. Ask for help. The App creates a social media alternative for churches to involve their people is all aspects of what is going on.

Cons: It does create a 'club like' platform. "Either you are in or you are out". I believe that churches should use the usual social media apps like Facebook, Instagram and Twitter to show everybody whats going on inside. I would prefer if my church put all the information I needed on these platforms instead of creating another layer for those who are 'in'. Unnecessary extra perhaps!?

It's like a Facebook for churches, it helps you to know what's going on at your church.

Feb 17, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

Pros: Good tool to keep all the members of the church connected. My favorite feature is the group making, cause you can communicate with all at once.

Cons: People don't want another app to keep track of, so it's hard to engage people to get the app, especially since they already have Facebook and you can do similar things there.

Decent forum software, but there are better options out there

Jun 08, 2017
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: I've used TheCity as an end user for various ministry-related groups. As a user, their forums seem to have to basic minimum features that I'm looking for (topics, posts, personal messages, etc.). The software feels solid as well; I've never run into any issues using it or had any trouble finding my way around.

Cons: The forums themselves feel a bit dated. They could use some improvements in terms of allowing more refined categorization and improved search functionality. The UI itself could use some updating too, to make it feel a bit more modern.

Overall: Easy way to discuss topics with other ministry leaders.

Great way to keep in touch with local communities.

Jul 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I was introduced to this platform by my local church. It is a great way to keep in touch with fellow congregants, stay updated on posts from the church staff and community, and send each other messages.

Cons: I don't really have a lot of criticisms for this platform other than perhaps the mobile app could look less cluttered.

Overall: This is a great way to keep in touch with people in your local community and even post up listings such as placing items for sale or pickup.

Good Product

Aug 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use for staff. In our training with this product we noticed that we have to be diligent in reminding the leaders to follow up with reports/attendance on time. Easy to use and easy to train. Effective tool as long as you stress the importance of "why" you are doing what you are doing.

Cons: It does require reminders for leaders to use the product. For those that implement it correctly, it is an effective tool at engaging people. Something churches need to do well.

Overall: Good product. Does what it says it will do and easy to use for newbies. :)

Just ok.

Jun 08, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Pros: Connection points for members are great. This would be the main reason to use this product in spite of the user interaction flaws.

Cons: The feel of the product dashboard seems outdated and not well planned out. Could be smoother and easier to navigate.

Great experience!

Apr 24, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Our church has been using the City for the last few years and we absolutely love it. It is so simple to use and has everything we need to communicate, track data, and connect people to their God given talents and passions. A+++

The City needs work

Nov 09, 2016
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Comments: While fairly easy to use, the City has a heavy, clunky feel to it. The opportunity to connect among members is great, but there's much to be desired here.