---
title: "Agiloft Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Agiloft Software - reviews, pricing plans, popular comparisons to other Contract Management products and more."
source_url: "https://www.capterra.com/p/101273/Agiloft/"
page_type: "product"
language: "en"
---

# 

 Agiloft Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 3, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Agiloft

## What is Agiloft?

Agiloft is a cloud-based solution that helps streamline contract processes and mitigate risks on a unified interface. The platform offers a no-code interface that allows configuration by non-technical users, making it accessible for all business sizes. Its data-first approach provides full contract visibility, enabling dashboards and insights for informed decision-making. Additionally, Agiloft also provides AI-based features such as ConvoAI that help automate tasks and streamline reviews.

## What is Agiloft used for?

[Contract Management](https://www.capterra.com/contract-management-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/)[Help Desk](https://www.capterra.com/help-desk-software/)

Overall rating

Based on 38 user reviews

Reviews sentiment

Positive

95%

Neutral

5%

Negative

0%

Starting price

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Agiloft alternatives

Highest Rated

[4.7 (2,915)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.5 (1,256)](https://www.capterra.com/p/131735/PandaDoc/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.6 (781)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.2 (1,318)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting price

$31.10

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/101273/Agiloft/alternatives/)

## FAQs about Agiloft

Overview

### Which roles and teams benefit most from Agiloft?

Agiloft is most used by legal, contract, and procurement teams that need to manage contract lifecycles, approvals, and compliance. IT and digital transformation leaders use it to automate workflows, integrate systems, and improve visibility, while operations and executive teams rely on reporting, governance, and process standardization across departments.

Answer based on 34 reviews

Overview

### What company size and specific industries is Agiloft built for?

Agiloft is designed for businesses of all sizes in healthcare, legal services, procurement, technology, pharmaceuticals, manufacturing, and other industries. It fits organizations that need support for contract and workflow management across regulated and operationally complex sectors.

Talk to an expert

### More questions?

Ask our experts

Features and Usability

### What are the key features of Agiloft?

Agiloft offers contract lifecycle management, configurable workflow, and approval process control for drafting, negotiation, and renewal management. It also includes document management, electronic signature, audit trail, access controls/permissions, reporting and analytics, and third-party integrations to support contract, compliance, and task tracking across teams.

Integrations

### Which third-party tools and platforms does Agiloft integrate with?

Agiloft integrates with Microsoft 365, Microsoft Outlook, Microsoft Word, Microsoft Excel, Google Docs, Google Maps, Adobe Acrobat Sign, Docusign, Salesforce Sales Cloud, Okta, OneLogin, QuickBooks Online Advanced, Xero, Dynamics 365 Business Central, Microsoft Azure, and LogMeIn Rescue.

Answer based on 9 reviews

Getting Started and Support

### What training and onboarding options does Agiloft offer?

Agiloft provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, group learning, self-paced reference, and recorded walkthroughs for teams that want to review setup and product features in different ways.

Answer based on 5 reviews

Getting Started and Support

### What customer support options does Agiloft offer, and how do users rate the experience?

Agiloft offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as fast, friendly, and knowledgeable, with strong guidance during setup and customization. Documentation can be hard to follow for some tasks, and a few users report quick responses that still require very specific escalation.

Answer based on 15 reviews

Features and Usability

### How easy is Agiloft's interface to use and customize?

Agiloft makes interface customization easy for many teams, especially administrators building workflows without code. Many users like the point-and-click setup and familiar layouts, while some note the design looks dated, screens can feel cluttered, and casual users may need training or clearer guidance during setup.

Answer based on 16 reviews

Features and Usability

### Is Agiloft easy to learn and use day to day?

Agiloft works well for teams that want no-code configuration, but ease of use depends on setup and training. Nontechnical users often learn daily tasks quickly once workflows match business processes, while administrators may face a learning curve with permissions, advanced changes, onboarding, and documentation.

Answer based on 13 reviews

## Features

AI summary

Based on 4,418 Contract Management reviews

Capterra reviewers point to these as the top priorities when choosing contract management software:

-   **Electronic Signature** (**58%** of reviewers rated this feature as critical)
-   **Digital Signature** (**56%**)
-   **Document Management** (**42%**)

Agiloft supports all three features that reviewers rate most highly: Electronic Signature, Digital Signature, and Document Management. Together, these capabilities help businesses finalize agreements faster, keep contract files organized, and maintain clearer control over documents throughout the contract lifecycle, allowing teams to manage approvals and records more efficiently.

Document Management

4.5 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Access Controls/Permissions

4.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Document Storage

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Store and organize documents in a centralized system

Completion Tracking

5.0 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Track the current status and completion of activities, tasks, goals or deliverables via progress indicators

Compliance Tracking

4.8 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Track and report regulatory data to either internal management or external stakeholders

Contact Management

4.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Agiloft 87 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Escalation: System alerts about the need to escalate an issue or request
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Approval Process Control: Manage the process of evaluating documents or requests submitted for approval
- Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle
- Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
- Audit Trail: A record of all activities within the system, including user access, changes made, etc.
- Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules
- Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients
- Buy Side (Suppliers): An agreement between a business and an external supplier for the delivery of a set of products or services
- Change Management: Track and monitor efficient handling of all changes/transitions
- Chat/Messaging: Communicate using direct chat or messages within the system
- Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together
- Completion Tracking: Track the current status and completion of activities, tasks, goals or deliverables via progress indicators
- Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
- Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders
- Configurable Workflow: Configure existing workflows to meet your organization's needs
- Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services
- Contact Management: Manage, organize, and store contact information
- Contract Drafting: Create, edit, and revise contracts/written agreements
- Contract Negotiation: Dialogue between two or more parties to resolve points of difference and agree on a set of legally binding terms
- Contract/License Management: Track, store, and access client contracts or licenses
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources
- Data Import/Export: Import and export data to and from software applications
- Data Visualization: Graphical representation of data
- Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Document Review: Review and analyze existing information across documents
- Document Storage: Store and organize documents in a centralized system
- Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components
- Electronic Signature: Digitally sign online documents
- Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information
- Email Management: Manage, store and organize emails within the system or via third-party apps
- For Insurance Industry: Intended to be used by insurers
- Full Text Search: Search for specific words or phrases within a document or database
- Government Contracts: Contracts specific to government agencies or organizations who deal with government agencies
- Incident Management: Manage and track all disruptions and incidents
- Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage
- Interaction Tracking: Track interaction history by documenting conversations for contacts
- Inventory Management: Track and manage inventory levels to maintain proper supply
- IT Asset Management: Managing inventories and tracking changes to hardware and software configurations
- Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support
- Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process
- Live Chat: Ability to chat online in real time
- Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
- Multi-Language: Manage and support multiple languages
- Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved
- Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more
- Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring
- Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services
- Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments
- Real-Time Chat: Engage in direct, instant messaging with customers, users, etc.
- Real-Time Data: Receive data and information in real time
- Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Renewal Management: Manage and track the renewal process for various services, subscriptions, contracts, or licenses
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Sales Pipeline Management: Pipeline view and tracking lead status
- Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc.
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- Sell Side (Customers): An agreement between a buyer and a seller for the sale and delivery of goods or services
- Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution
- Single Sign On: Allow users to access multiple services after entering their login credentials once
- Specialty Contracts: An agreement that's only valid if signed by all involved parties, sealed, and delivered
- Support Ticket Management: Allow customers/users to submit support queries and service requests
- Surveys & Feedback: Gauge satisfaction and receive information for improvement and success
- Task Management: Create, manage and track all task activities and progression
- Team Collaboration: Allow multiple team members to edit and work on the same document
- Template Management: Create, save, and re-purpose templates for emails, forms, etc.
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Ticket Management: Track, manage, or resolve user requests and IT incidents/issues
- Vendor Master Data Management: Create and maintain quality vendor data through data validation, maintenance, and audit trails to ensure proper compliance and sourcing
- Version Control: Track revisions and updates made to files and navigate between different versions
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

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We can help you find the software with the features you need.

Features

4.7 (27)

4.7

Based on 27 reviews

## Pricing

Value for money

4.6 (22)

[View pricing plan details](https://www.capterra.com/p/101273/Agiloft/pricing/)

Essentials

Custom Quote Available

It includes:

-   Repository Access
-   Basic Workflow Automation
-   Enterprise AI search
-   Settlement Negotiations
-   Execution
-   Charts & Reports
-   Employee Portal
-   Notifications

Advanced

Custom Quote Available

It includes:

-   Advanced Workflow Automation
-   Clause & Obligation Tracking
-   AI Platform
-   iPaaS Connector
-   Integration Hub
-   Contract Creation
-   Staff User Permissions Groups
-   Tableau Integration

Premium

Custom Quote Available

It includes:

-   Document Generation
-   Clause Library
-   Document Comparison
-   Workflow and Approval Management
-   Version Tracking
-   Custom Analytics
-   Multi-language Support
-   On-Premise Installation

Value for money

4.6 (22)

4.6

Based on 22 reviews

## Integrations

[

Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[

Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

Docusign](https://www.capterra.com/p/121506/Docusign/)[

Xero](https://www.capterra.com/p/120109/Xero/)[

Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (37)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (37)

4.6

Based on 37 reviews

## User reviews

Overall rating

4.8

Based on 38 reviews

Filter by rating

5(32)

4(4)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

ET

Eric T.

Director, Digital Transformation

Financial Services

### "Great Tool, Weak Professional Services"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

4/10

June 12, 2025

Agiloft does a pretty hard sell on their tool. The sales team will show the tool in an optimized environment, where Agiloft performs flawlessly. When it comes to the actual onboarding process though, it is far more difficult. Avoid On-Prem.

Pros

The power and flexibility of Agiloft is amazing. Its contract management capabilities were more than we had anticipated. It's ability to integrate with other tools and systems is fantastic. The integration with DocuSign, is stellar!

Cons

Because of its significant flexibility, it is easy to attempt to over configure and integrate with too many tools out of the box. The Professional Services are somewhat unguided and without a straightforward project plan. I was assigned a highly knowledgeable CSM, but found that he was unable to keep us on-track and too willing to add services, which resulted in the project taking longer and becoming more convoluted than we needed it to be. I was also looking for guidance on how to structure a document repository. Rather than "here's how we recommend doing it out of the box" our CSM gave us more of a "whatever you want to do" approach. I finally stopped working with our CSM and did everything on my own as the Professional Service value was absent.

Switched from

[Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)

The Sharepoint process was merely document storage, not CLM. We need something that was more automated and allowed for better accountability.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Morgan E.

Senior Information Technology Manager

Telecommunications

### "The top Contract Management solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 7, 2025

Thanks to Agiloft, we have a highly adaptable platform that allows us to manage incidents, resources, and workflows without the need for code. This makes it easier for us to manage our contracts more efficiently and refine our internal processes.

Pros

Agiloft stands out for its ability to be customized to meet the unique requirements of each team, its wide array of contract management features, its process automation that enhances efficiency, and its firm focus on security.

Cons

I haven't identified any elements of this platform that I find objectionable.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JH

Josiah H.

IT Business Analyst

Gambling & Casinos

### "Thank you Agiloft"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

December 12, 2024

Between, implementation and support we are satisfied with Agiloft as our CLM system

Pros

The ease of use is fantastic and myself and my team really appreciate the no-code configurations within the system. It makes customizations easier once you understand the structure.

Cons

Being on a shared Server is inconvenient at times but it does beat the price of an on Prem server.

Switched from

[Perceptive Content](https://www.capterra.com/p/10006046/Perceptive-Content/)

It lacked a visually appealing customer facing UI as well as document tracking and completion.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

TW

Tiffany W.

Senior Paralegal

Hospital & Health Care

### "Agiloft provides more than we were hoping for in a CLM"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 19, 2024

We use Agiloft to create our employment agreements for our optometrist and all amendments to their agreements. The agreements are all housed in Agiloft and we use Agiloft to run automated reports and send information to other departments in the organization

Pros

Agiloft provides way more features than we were hoping for in a CLM. What I like most is that other departments can complete a simple entry and the system generates a complete agreement with all relevant terms depending on their selection. This saves the legal team hours per agreement.

Cons

Each agreement and corresponding amendment is its own record so there is no way to enter a name and see an overview of all current terms. You have to look at each amendment record individually to see what changed. It would be nice for there to be a main record that updated with each amendment and had all current terms.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

AN

Anonymous User

Production manager

Food & Beverages

### "Revieqing of Agiloft"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 6, 2023

An excellent platform for managing contracts and agreements, it saves a lot of time, and has many features that increase work efficiency.

Pros

A more than wonderful program for managing contract affairs, it offers a free trial and offers a free version, it is used in medium and large companies to automate contracts and agreements, its use makes it easy to obtain enterprise agreements at any time, it is really wonderful.

Cons

It needs training at the beginning in order to be able to use it successfully. After that, some improvements must be made to the user interface. Some errors may occur when merging several operations together.

Switched from

[Incident IQ](https://www.capterra.com/p/186247/Incident-IQ/)

To get more and better features.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Kadir Ozgur T.

retail director

Retail

### "Award Winner software and best choice !!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 2, 2022

All ok !!

Pros

This award winning software actually is the best !! all functions used very easily. It was my best experience.

Cons

I has small error while creating file however administrator solved instantly . perfect customer service.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

Information Security Analyst

Information Technology and Services

### "Budget-friendly CLM Tool"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

September 9, 2021

Pros

It's a very good Contract Lifecycle Management tool. Contract or DPA templates can be easily updated and customized. Agiloft has capability to integrate with ServiceNow and Oracle, which helps to build a cohesive Source to Pay process. It also has capabilities to build a Security module for vendor vetting. Generating and assigning tasks are a good add-on.

Cons

The UI can use a lot of improvement. A lot of the simple steps are unnecessarily complicated. Building a Procurement process gets a bit messy since Agiloft is not advanced enough to integrate multiple process (like Sourcing, Legal, Privacy, Security, etc.) is a smooth way.

Switched from

[Jira](https://www.capterra.com/p/19319/JIRA/)

Alternatives considered

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)

Reasons for choosing Agiloft

Budget concerns.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Damian C.

Consultant

Management Consulting

### "A fantastic product with exceptional functionality and adaptibility"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

October 22, 2020

You can see why Agiloft is the industry benchmark due to the extensive adaptability and functionality. Unless you have a proficient dedicated IT in-house support who can setup the system, you will have to invest in some time at the start along with Agiloft to customise to your liking. I think most companies do not use even 50% of Agiloft's capabilities. Good product.

Pros

We use and trial a lot of software for either our own use or clients. Agiloft is by far the most advanced contract management software out there. It is more than just CMS. We liked the ability to White label it for clients either directly in-house or through the client portal managed by us. For an administrator, the functionality and customizable process and table flows are excellent. For the UI for a non-admin user, it can literally be 1,2 or 3 tasks/functions on their home page. The possibility to automate mundane, daily tasks such as daily agreements or POs can be routed through for automatic approval when they meet the criteria. The templates and the mobile click and approve were popular features as it did not create the approval queue that previously happened with delays in notifications The customer support is very comprehensive as is the number of videos for various bits of training. You really do feel like it's a system that has been custom designed for you but not with the same price tag.

Cons

Unlike virtually all of it's competition, it is not really a drag and drop type environment in the true sense. Some of the UI screens can seem too busy/cluttered but that did not bother me. I would say that, similar to others, you need a stakeholder to be married to this product. This means that they become familiar with the interaction with tables when new fields are setup and the permissioning.

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Due to the customizable nature, it is possible to give clients a simple UI or portal to run reports or carry out tasks whilst still keeping control as the stakeholder company.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DC

David C.

ICT officer

Real Estate

### "Still new to this but good so far"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 4, 2020

Still new to the software but it has already eased a lot of the burden we had in our service desk solution.

Pros

This is my company's first foray into ITSM so it had to be right. It does everything we had in our specification requirements. The UI for admins is a lot better than I'd experienced before

Cons

The setup was a bit fiddly but that was eased by the supplier who provided 40 hours of setup assistance to get us rolling, as part of the ontract

Reasons for choosing Agiloft

It fitted our specification and budget better

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RM

Ryan M.

Corporate Counsel

Information Technology and Services

### "Fantastic, Easy to Use, Customizable and Automated Product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 14, 2020

Agiloft has always been quick to solve the few (if any) problems that have occurred, and they are happy to help customize the product to better align with my organization's needs. The customer support team is very reliable and clearly interested in building long-term customer relationships.

Pros

The best features of the Agiloft software are that it is automated: agreements and purchase requests are automatically routed through the approval process. In addition, the software can be customized so that once an agreement is approved, it is automatically uploaded to DocuSign and routed for signature. These features allow the legal team in my organization to handle a heavy load of contracts with a small team.

Cons

Anythings issues with the software can easily be fixed, thanks to the highly customizable nature of the platform.

Review source

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[View all Reviews](https://www.capterra.com/p/101273/Agiloft/reviews/)

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