--- title: "Agiloft Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Agiloft Software - reviews, pricing plans, popular comparisons to other Contract Management products and more." source_url: "https://www.capterra.com/p/101273/Agiloft/" page_type: "product" language: "en" publication_date: "2026-10-31" --- # Agiloft Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Agiloft ## What is Agiloft? Agiloft is a cloud-based solution that helps streamline contract processes and mitigate risks on a unified interface. The platform offers a no-code interface that allows configuration by non-technical users, making it accessible for all business sizes. Its data-first approach provides full contract visibility, enabling dashboards and insights for informed decision-making. Additionally, Agiloft also provides AI-based features such as ConvoAI that help automate tasks and streamline reviews. ## What is Agiloft used for? [Contract Management](https://www.capterra.com/contract-management-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Overall rating Based on 39 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Agiloft alternatives Highest Rated [4.8 (4,321)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (1,260)](https://www.capterra.com/p/131735/PandaDoc/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (1,340)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/101273/Agiloft/alternatives/) ## FAQs about Agiloft Overview ### Which roles and teams benefit most from Agiloft? Agiloft is most used by legal, procurement, IT, and operations teams managing contracts, requests, and approvals. General counsel and paralegals track contract obligations, while purchasing managers oversee vendor workflows. System administrators, developers, and security analysts configure processes, manage access, and support compliance reporting for business stakeholders. Answer based on 35 reviews Overview ### What company size and specific industries is Agiloft built for? Agiloft is designed for businesses of all sizes that operate in healthcare, legal services, procurement, technology, pharmaceuticals, manufacturing, and related industries. It fits organizations that need contract management and workflow support across regulated and process-driven sectors. Features and Usability ### What are the key features of Agiloft? Agiloft offers contract lifecycle management, configurable workflow, approval process control, and electronic signature for contract drafting and negotiation. It also includes access controls and permissions, audit trail and audit management, reporting and analytics, document management, and third-party integrations for procurement, compliance, and service ticket workflows. Integrations ### Which third-party tools and platforms does Agiloft integrate with? Agiloft integrates with 15 third-party tools and platforms, including document, productivity, identity, CRM, and accounting systems. Key integrations include Docusign, Google Docs, Microsoft 365, Microsoft Excel, Microsoft Outlook, Microsoft Word, Salesforce Sales Cloud, QuickBooks Online Advanced, Xero, Okta, OneLogin, Microsoft Azure, Dynamics 365 Business Central, Google Maps, and LogMeIn Rescue. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does Agiloft offer? Agiloft provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, documentation provides written reference material, and videos support self-paced review of key topics. Answer based on 5 reviews Getting Started and Support ### What customer support options does Agiloft offer, and how do users rate the experience? Agiloft offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as quick, friendly, and helpful, particularly for setup and customization questions. Some users report that initial replies can be brief or lack depth, requiring highly specific requests or escalation to resolve more complex issues. Answer based on 16 reviews Features and Usability ### How easy is Agiloft's user interface to use? Agiloft provides a functional, configurable interface that many teams learn quickly after basic training. Administrators value tailored screens, security-based views, and no-code setup, while some end users find the design dated, busy, or data-focused. Organizations with complex processes may need careful interface planning and support. Answer based on 17 reviews Features and Usability ### Is Agiloft easy to use for new teams? Agiloft lets many teams build and use tailored workflows without programming, especially after initial training. Nontechnical users often adapt quickly when forms and terminology match their work, but setup can feel complex. Administrators may need guidance for permissions, advanced configuration, integrations, and avoiding over-customized implementations. Answer based on 13 reviews ## Features AI summary Based on 4,478 Contract Management reviews Capterra data shows that buyers of contract management software rank the following features as their top priorities: - **Electronic Signature** (**59%** of reviewers rated this feature as critical) - **Digital Signature** (**57%**) - **Document Management** (**43%**) Agiloft supports all three of the features reviewers value most: **Electronic Signature**, **Digital Signature**, and **Document Management**. Together, these capabilities help businesses speed up contract approvals, maintain secure and organized records, and manage documents more efficiently across the contract lifecycle, allowing teams to reduce manual work and keep agreements moving forward. Electronic Signature 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Digitally sign online documents Document Management 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Completion Tracking 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Track the current status and completion of activities, tasks, goals or deliverables via progress indicators Document Storage 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Contact Management 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Compliance Tracking 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders Agiloft 87 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Buy Side (Suppliers): An agreement between a business and an external supplier for the delivery of a set of products or services - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Completion Tracking: Track the current status and completion of activities, tasks, goals or deliverables via progress indicators - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contact Management: Manage, organize, and store contact information - Contract Drafting: Create, edit, and revise contracts/written agreements - Contract Negotiation: Dialogue between two or more parties to resolve points of difference and agree on a set of legally binding terms - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - For Insurance Industry: Intended to be used by insurers - Full Text Search: Search for specific words or phrases within a document or database - Government Contracts: Contracts specific to government agencies or organizations who deal with government agencies - Incident Management: Manage and track all disruptions and incidents - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Renewal Management: Manage and track the renewal process for various services, subscriptions, contracts, or licenses - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sell Side (Customers): An agreement between a buyer and a seller for the sale and delivery of goods or services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Specialty Contracts: An agreement that's only valid if signed by all involved parties, sealed, and delivered - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Team Collaboration: Allow multiple team members to edit and work on the same document - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Vendor Master Data Management: Create and maintain quality vendor data through data validation, maintenance, and audit trails to ensure proper compliance and sourcing - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (28) 4.7 Based on 28 reviews ## Pricing Value for money 4.6 (23) [View pricing plan details](https://www.capterra.com/p/101273/Agiloft/pricing/) Essentials Custom Quote Available It includes: - Repository Access - Basic Workflow Automation - Enterprise AI search - Settlement Negotiations - Execution - Charts & Reports - Employee Portal - Notifications Advanced Custom Quote Available It includes: - Advanced Workflow Automation - Clause & Obligation Tracking - AI Platform - iPaaS Connector - Integration Hub - Contract Creation - Staff User Permissions Groups - Tableau Integration Premium Custom Quote Available It includes: - Document Generation - Clause Library - Document Comparison - Workflow and Approval Management - Version Tracking - Custom Analytics - Multi-language Support - On-Premise Installation Value for money 4.6 (23) 4.6 Based on 23 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (38) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (38) 4.6 Based on 38 reviews ## User reviews Overall rating 4.8 Based on 39 reviews Filter by rating Counts reflect reviews available in this feed. 5(32) 4(5) 3(2) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Chemist Used the software for: Less than 1 year ### "Easy Contract Management with Great Flexibility" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 2, 2026 Overall, I’ve had a very positive experience with Agiloft. It’s easy to manage contracts and documents, the customization options are useful, and the platform helps keep everything organized. Customer support has also been helpful when needed. Pros I’m really happy with this app. It’s simple to use and offers good value for money. Contract management, supplier management, and document signatures are all handled smoothly. I also like the customization options, and customer support has been quick and helpful whenever I needed it. Cons The only downside is that some advanced features can take a little time to understand, especially when you’re new to Agiloft. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Associate General Counsel Used the software for: 1-3 years ### "Highly customizable and affordable system with excellent customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2017 PROS: Agiloft especially excels at scalable customization, fair pricing and customer service. All the staff I've encountered at Agiloft (not just the initial sales contact), from the implementers to the billing staff, have been responsive, friendly and helpful with a "can-do" positive attitude. They are a professional, dependable service-oriented team. Billing with Agiloft has always been very fair and transparent. The possibilities with Agiloft's system are nearly limitless. If inclined, the administrator can take on a significant amount of the maintenance and design of the system. I had no programming experience, but using the available documentation/tutorials and custom training available along with the creative ideas my implementer offered, I was able to become quite independent and save our company money while having a tailored, high performing contract system that grows with our organization's needs. CONS: With so many possibilities for customization comes a number of decisions that need to be made. This can be time-consuming, but Agiloft offers the customer the option to make as many or as little of the design decisions as works for them. We'd much rather have the problem of too much choice than a situation where the system doesn't fit our needs enough or where the cost of having an engineer design everything in our system is prohibitively expensive. If your organization wants to handle some of the maintenance and design, there definitely can be a learning curve for the more complex aspects but also great payoff in independence and control of the direction of the system. RECOMMENDATIONS FOR OTHER BUYERS: We had a very lengthy review process that involved intensive research. We recommend strongly considering how experienced and knowledgeable and stable the vendor is (not just who has the slickest app or tech conference booth). We also recommend noting how much the vendor listens to you during the sales process. Agiloft has been a solid industry leader since the 1990's and did not pressure or rush us to make our decision. They were patient and respectful and worked hard to understand our unique needs as a nonprofit and as a public media organization. We recommend taking time for the demos, using the free trial versions and talking to the vendors thoroughly about what is and isn't included and how they operate. We also recommend reading the PCMag review as it was comprehensive and captured what makes Agiloft different from its competitors. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer VP Software Development and Technical Support ### "Best software purchase I've ever made" 5.0 May 19, 2012 I don't want to sound over the top, but I have nothing but good things to say about Agiloft. As a rapidly growing company we had many manual processes which needed to be automated. Having a system that fit our business model was important, and I went through a lot of tools before I settled on AG. By far the strongest aspect of Agiloft is its ease of customization. Literally all customization is point and click, and within about 40 hours of our initial installation (which we did ourselves on our hardware), we had a system up and running which accomplished what I was unable to do with any other product. Since the original implementation in October 2011, there has not been a week where I have not been rolling out AG into other areas of our business, to the point where we now track everything from sales leads to fixed assets, billing, and service in AG. Our users have learned quickly, and have been happy to have a system that helps them do their jobs well. Pros \- Ease of customization - Everything is point-and-click and easy to understand. We have not had to write any code, yet we're integrated with several other mission-critical systems within our business. - Ease of use - Even our fairly non-technical users find AG easy to pick up, and with light training are productive immediately. I attribute some of this to the user interface, but even more of it to the fact that we are able to mold the system to our business flow and terminology, so it's already familiar. - Performance - We have a few dozen people in and out of the system all day, and rarely have any trouble. We did install on our own server, and sized it according to AG's recommendations. - Quality - While any software product will have minor annoyances that you would like to see fixed, there are only a few of those. We have had absolutely zero bugs that have stopped us from getting the business value out of AG that we need. - Cost - Very reasonable per-seat fees, no upcharges. Cons This is not a con, but my only advice is to find a champion for the project internally who understands the business processes you're wanting to implement in AG, and who has the time to focus on the project. Don't be afraid to implement what you need, and then tweak over time as requests come in - you'll rarely get everything right in a first pass and you'll get the best feedback after a minimal process has been in the users' hands for a week or two. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Field Service Manager ### "DCG Systems Experience" 4.0 April 8, 2012 I would recommend Agiloft to anyone needing a fully customizable CRM with a focus on customer relations. the folks at Agiloft go out of their way to understand your business process and where their product would best fit in. Agiloft Customer Support is Outstanding! Pros Easily Customizable to our business needs. Automatic reporting and email notifications are essential to our process. Out of the box integration to our business structure. Create and adapt business practices to include Agiloft. We did not know what we were missing until we started creating processes with Agiloft in mind, The joke at our company is "Agiloft can do it". Cons As a company that tracks equipment MTBF, availability and MTTR, the Graphics and Graphing packages lack the ability to do some of the hings we would like. Still need to import some data into excel for post processing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SUSAN K. PARALEGAL Used the software for: 3-5 years ### "Agiloft is my Co-Worker" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2020 Having all the company agreements at my fingertips has been fantastic! The implementation went very smooth and we are starting to implement new features (enhancing our clause library and providing access to 3rd parties to create their own agreements). Pros I refer to Agiloft as my co-worker because of the time savings it provides when I've been requested to provide information on a particular agreement or co-worker, as well as the time savings in drafting and finalizing agreements by using the Clause Library and Work-flows. The ease in training is also a major plus, new users anticipate being intimidated, but after 15 short minutes, they are off and running with full capabilities to start using all the features Agiloft provides. Cons Understanding the relationships between tables when setting up new fields and revising user permissions can be confusing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Eric N. Used the software for: 3-5 years ### "Versatile system offering easy and quick customization" 4.5 Overall Rating 4.5 4.5 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.5 4.5 Likelihood to Recommend 8/10 July 7, 2015 Pros The overriding advantages of Agiloft's product/company: 1) It can be customized to do almost anything with almost no programming, and quickly: truly a system designed for users to modify. This supports living process that increases adoption rate and reduces operational errors. 2) It is possible to create and maintain the system and its customizations with a very small commitment of staffing because the customization method is very efficient and largely self-explanatory. 3) The support is excellent: failures and bugs are addressed promptly and software updates containing bug fixes are delivered much faster than industry average. Cons 1) The user interface is dated looking. This is a minor issue since the simplicity helps with the ease of configuration and does not get in the way of functionality. 2) The organization of the user interface is around data rather than process. Process needs are fully accommodated, but the data-driven approach means that processes that access more than one data type can be more difficult to implement or represent on-screen to users. However I have not come across any customization that could not be made with the system. 2) Sparse documentation. Some of the more advanced features as well as effective tuning require support or professional services even though they are not difficult to implement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Ryan M. Corporate Counsel Used the software for: 1-3 years ### "Fantastic, Easy to Use, Customizable and Automated Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2020 Agiloft has always been quick to solve the few (if any) problems that have occurred, and they are happy to help customize the product to better align with my organization's needs. The customer support team is very reliable and clearly interested in building long-term customer relationships. Pros The best features of the Agiloft software are that it is automated: agreements and purchase requests are automatically routed through the approval process. In addition, the software can be customized so that once an agreement is approved, it is automatically uploaded to DocuSign and routed for signature. These features allow the legal team in my organization to handle a heavy load of contracts with a small team. Cons Anythings issues with the software can easily be fixed, thanks to the highly customizable nature of the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Procurement Specialist Used the software for: 1-3 years ### "We utilize this unique tool to manage requisitions, approvals, and contractor ticketing. " 5.0 July 12, 2017 Pros Agiloft is very user friendly and has tremendous flexibility for you to customize your Knowledge Base and develop workflows to automate mundane tasks, eliminate human error, integrate with other software tools, and increase end user satisfaction. Agiloft has decreased our requisition approval turnaround time by four days - a huge value add to a fast pace high volume company like ours. Once the platform is built, the implementation specialist arms you with all of the tools necessary to make modifications and updates as the need for tweaks arises. Cons We have a history of quick but unhelpful responses from customer support. Fortunately, we are able to work with our implementation specialist when support tickets require escalation. There is a clear eagerness to assist, but the communication from support lacks depth. You have to be extremely specific with your desired resolution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Supervisor - Corporate Access Mgt. Program Used the software for: 3-5 years ### "This product has been everything we needed from it since it was purchased." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 6, 2017 An automated electronic service desk ticketing and tracking system. Pros We have been able to adjust this product to our specific needs. Easy to make changes whenever you need to and if you can't remember how to make the change(s), Agiloft Developers are always available to assist. Cons I can't think of many negatives. Sometimes it is hard to explain to the developer(s), that assist with making changes, exactly what you need done and how you want things to work. This is usually resolved after additional questions/emails/phone calls. The only other negative for me is that I'm in the Eastern Time Zone and Agiloft is in the Pacific Time Zone. That four hour difference sometimes leads to a longer time to resolve questions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Contracts Specialist Used the software for: 3-5 years ### "When it comes to Contract Management... very MODERN, for today's technology and use of software." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 10, 2018 Ease of use and accommodations for the purpose it serves. Pros Agiloft stays updated with today's technology and marketing trends in order to bring its customers the latest in Contract Management and other software services. Cons There are certain things that has to be done in order for it to function properly with other internet sources such as Firefox and Chrome, but once you make those accommodations everything works just fine. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/101273/Agiloft/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Deel vs Agiloft](https://www.capterra.com/compare/101273-205015/Agiloft-vs-Deel)