# Page 2 | Agiloft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Agiloft the right Contract Management solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/101273/Agiloft/reviews --- Agiloft 4.8 (38) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Agiloft ## Showing most helpful reviews Showing 26-38 of 38 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PL Philip L. Computer Software Used the software for: 2+ years ### "An Enterprise CRM Solution that's up to the Challenge!" July 2, 2015 5.0 Pros Agiloft is without question the easiest CRM solution to setup, customize, and deploy. Your only limits are your imagination. The product comes with out-of-the-box applications already setup which makes it easy to get started. I have been using Agiloft software for over 10 years and have had nothing but accolades. They truly understand the meaning of delivering exceptional software. Cons Someone will always find something they don't like about anything. I would prefer to say that I have been using Agiloft for so long that it currently meets all of our needs and I have had not had any issues. The product just works. Review Source HM Harvey M. Senior Application Developer Non-Profit Organization Management Used the software for: 1-2 years ### "Safe Horizon has successfully implemented the Agiloft Contract Management System as tailored to meet" May 4, 2017 5.0 Transitioned from a completely manual system to a sophisticated all encompassing digital one. Pros Extremely flexible and user configurable to a degree I haven't seen before in a product of this type. Cons The Group and Team concept and settings are difficult to understand at first and can be daunting to implement. Once understood the level of security and functionality is very impressive. Review Source AG Aaron G. Systems Architect Accounting Used the software for: 1-2 years ### "Powerful workflow tools" December 12, 2019 5.0 Our AP invoices require approval from different levels of management depending on several factors, such as vendor and amount. We are using the Agiloft workflow tools as a rules engine to manage this. Pros The Agiloft workflow engine is very powerful. Excellent API for customization. Scales very well. We are using this to manage AP invoice payment approvals for hundreds of users and so far it has been a very robust solution. Cons It is very flexible, which means complicated, and definitely takes some time to train users and developers. Review Source JC Jamie C. Resource Specialist Used the software for: 1-2 years ### "I have appreciated the amazing customer support we have received " July 13, 2017 4.0 Pros We have a growing agency and our needs change frequently. I appreciate that Agiloft can be built to accommodate our needs. Cons I do not like that when replying to an email out of Agiloft the email chain is not included in the message. This is something that we have to do, so adding this would be a big benefit. Review Source GL Gina L. Corporate Paralegal Human Resources Used the software for: 1-2 years ### "My experience with Agiloft, overall has been fantastic." September 12, 2017 5.0 The ease of Automation. Pros The thing I like the most about the software is the ease of creating a contract. The automation and single entry point is fantastic. Cons It is a little bulky and for old school sales, it tends to be a little difficult to maneuver from section to section. Review Source EN Eric N. Founder and COO Used the software for: ### "A unique and flexible platform for automating your business" July 30, 2013 5.0 ENKI chose Agiloft (formerly Enterprise Wizard) for automating its customer service and sales operations. After using other SaaS (software-as-a-service) platforms that were more expensive and less flexible, ENKI found that Agiloft gave us the ability to rapidly deploy and update our business process automation to match our fast-paced business. We are now beginning to use Agiloft for automating other customer-facing and internal operations processes as well. Customization is quick and easy. And Agiloft's support and sales team is responsive and more importantly, listens to our needs and requests, which is rare in the industry. Pros: Easy and flexible graphical customization, software-free customization, a variety of "canned" applications included, can be self-hosted or leased as a service, comprehensive and expert onshore support, responsive management team. Cons: Lack of accounting and billing packages/features means we have to interface to other tools when we like this one better! User interface would benefit from additional flexibility by providing full application-like interfaces for casual users and end-customers to access all the features. Review Source DC David C. ICT officer Real Estate Used the software for: Less than 6 months ### "Still new to this but good so far" August 4, 2020 5.0 Still new to the software but it has already eased a lot of the burden we had in our service desk solution. Pros This is my company's first foray into ITSM so it had to be right. It does everything we had in our specification requirements. The UI for admins is a lot better than I'd experienced before Cons The setup was a bit fiddly but that was eased by the supplier who provided 40 hours of setup assistance to get us rolling, as part of the ontract Reason for choosing Agiloft It fitted our specification and budget better Review Source BG Blake G. Purchasing Manager Automotive Used the software for: 6-12 months ### "We use it for Contract Management, and it works Great!" February 21, 2018 5.0 All of our contracts are centralized in one location, and are easily accessed by multiple users. We are automatically notified when a contract needs our attention. Pros We use the Contract Management aspect of the software, which is new to our company. During the implementation they were able to customize the program, so that all of our asks/needs are met. Using this program has streamlined this aspect of our business. Cons Because the software is so customization, it can be difficult to make any changes on your own. Support is typically needed, when making changes to the program. Review Source GP Gregory P. IT Engineering Manager Used the software for: ### "EW Adapts to our needs as we grow" April 5, 2012 5.0 Enterprise Wizard is great for our business. Initially started out as a ticketing system for our support team is now being used through out company to streamline all workflows and processes. The process of automation make you really look at existing workflows and processes and that is the hardest part of the whole process. But it nice that we didn't have to change our processes to work with EW, we could just program EW to work the way we wanted it to work. Pros Ease of Configuration Expandability Endless Not much you can't do with it We don't have to conform to it, it conform to us Great Support provide by knowledgable & friendly staff Roadmap of product is clearly defined and is alway moving product in right direction Cons Many ways to accomplish a goal, that it can be hard sometimes to determine best way Review Source MH Max H. CEO Used the software for: ### "Agiloft" February 28, 2010 5.0 We thoroughly recommend it to any organization that wants to create a CRM system, issue tracker, workflow management, project tracker, or similar application. It's so easy to use that someone with modest technical abilities can tailor it themselves without requiring IT professionals or outside developers. Pros Lumina has been using Agiloft (and its predecessor SupportWizard) for 7 years, for issue tracking, and customer support. We have found it outstanding in its flexibility, ease of use, and reliability. There's nothing else out there that we've found that even approaches its customizability for rapidly creating a system tailored to our exact needs. Cons It used sometimes to have slow response, but those problems have gone away in recent releases. Review Source MM Mike M. Vice President Used the software for: ### "Process Modeling Tool" April 9, 2012 5.0 If you are serious about process documentation and governance and are looking for a flexible tool that literally will run itself, look no further. Agiloft is a platform for business productivity. Pros Agiloft is a process modeling tool designed for business not IT. Whether you are looking for a ticket system, a documentation management system and/or a procurement system, Agiloft can help you with one or a combination of all three -- really any business process can be supported by Agiloft. Cons We have no real complaints about Agiloft. Over the years Agiloft has continually invested in functionality and as we have grown Agiloft has been able to scale and grow with us. Review Source LW Loretta W. Executive Assistant to President/CEO Hospital & Health Care Used the software for: 1-2 years ### "This is a great software for contracts! It is something our organization has needed for years!" July 13, 2017 5.0 Pros Accurately keeping track of all contracts and the notifications as to when the contracts are up for renewal/termination. Review Source JC John C. Technical Coordinator Used the software for: ### "Chester County Department of Emergency Services" July 31, 2013 5.0 We use the Agiloft product to manage all of our communications equipment. The system was designed to track assets and provide a ticketing system for generating work orders for repair and maintenance of our assets. We have also added a contacts module that has the capability of tracking maintenance and service contracts at the asset level. This was a large undertaking and we found both the Agiloft product and team members to be outstanding. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.