--- title: "ServiceWise Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServiceWise Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/10140/ServiceWise/" page_type: "product" language: "en" --- # ServiceWise Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ServiceWise ## What is ServiceWise? TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management. ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. Increase productivity with LiveSync. Voice and annotations can be recorded against any content, whether submitting an issue or providing a resolution. ## What is ServiceWise used for? [Help Desk](https://www.capterra.com/help-desk-software/)[IT Service](https://www.capterra.com/it-service-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceWise?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.techexcel.com&name=ServiceWise) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceWise 4.6 (8) VS. [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting Price $20 Per Month Starting Price $89 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (8) Ease Of Use 4.5 (754) Value For Money 4.9 (8) Value For Money 4.5 (535) Customer Service 5.0 (8) Customer Service 4.5 (545) ## ServiceWise alternatives [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.6 (789)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about ServiceWise Overview ### What company size and specific industries is ServiceWise built for? ServiceWise is designed for businesses of all sizes, including small companies, mid-market organizations, and enterprise teams. It is not tied to a specific industry and suits any business that needs cloud-based reporting, task management, customizable workflows, ticket routing, and a self-service portal. Features and Usability ### What are the key features of ServiceWise? ServiceWise offers help desk and ticket management, incident and problem management, and SLA management for service operations. It also includes asset tracking, change and configuration management, workflow management, and a self service portal. Additional features include alerts, dashboards, role-based permissions, and third-party integrations. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does ServiceWise offer? ServiceWise provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online training support guided setup, webinars cover group instruction, and documentation and videos offer self-paced reference and step-by-step learning materials. Getting Started and Support ### What customer support options does ServiceWise offer? ServiceWise provides FAQ/forum resources, phone support, 24/7 live rep assistance, and chat. Support is presented through multiple channels for users who need self-help or direct contact, but no reviewer feedback is available here to describe response times, helpfulness, or common frustrations. ## Features AI summary Based on 5,070 Help Desk reviews Capterra reviewers point to these as the Help Desk features buyers care about most: - **Ticket Management** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**39%**) - **Service Level Agreement (SLA) Management** (**38%**) ServiceWise supports all three top-priority features: **Ticket Management**, **Real-Time Notifications**, and **Service Level Agreement (SLA) Management**. Together, these capabilities help teams organize and resolve requests efficiently, stay updated as issues change, and track response commitments more closely, helping businesses improve service consistency and meet customer expectations. Ticket Management 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Real-Time Notifications 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Service Level Agreement (SLA) Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Alerts/Escalation 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Support Ticket Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Task Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression ServiceWise 60 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Change Management: Track and monitor efficient handling of all changes/transitions - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Scheduling: Schedule and assign issue completion dates and/or times - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - License Management: Track and organize the number of licenses available to the organization - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Recurring Issues: Set an issue to repeat - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (8) 4.5 Based on 8 reviews ## Pricing Value for money 4.9 (8) Free Trial Basic $20.00 Per Month Value for money 4.9 (8) 4.9 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (8) 5.0 Based on 8 reviews ## User reviews Overall rating 4.6 Based on 8 reviews Filter by rating 5(5) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JA Juan Andres M. Administracion de Empresas Information Technology and Services ### "Administra tus labores con ServiceWise" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2023 Pros Me ha ayudado mucho ya que me permite administrar las labores de los agentes de una forma mas rapida y dinamica. Cons En el tiempo que lo llevo utilizando no he presentado fallas. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL Angie L. Ing Software Information Technology and Services ### "Es facil de usar" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2023 Pros Me gusto porque es un aplicativo intuitivo, facil de implementar y cuenta con una gran variedad de herramientas. Cons por el momento no he tenido fallas con el. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Arjun S. Education Admin Education Management ### "Good service and support from Servicewise" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 26, 2022 Overall experience is really good with servicewise and I am really looking forward for a longer relationship Pros Good support from the team and easy implementation with easier data migration. I appreciate their efforts to help me get on board. Cons I found it a little pricey as compared to other competitors but their support is more than good to justify their prices. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sanjit S. Supervisor - Support Services - IT Help Desk Information Technology and Services ### "Techexcel Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 22, 2022 Overall i have had a great time with this service and will continue to use it for years to come. Pros Easy to navigate through the menu and understand how to use the incident management tool. Cons a little clunky at times, and issues with the mail retrieval service. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reasons for choosing ServiceWise the price and the support we got was just great!! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DL David L. LAN/WAN Specialist Information Technology and Services ### "A great Helpdesk Product for any size company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2022 Their service has been top tier and very helpful. I have had no issues with their support and the product itself is very solid and stable. Really, no down time since it's been up other than planned updates. Pros The software is easy to use and has a lot of functionality and customization. We can create our own workflows and routing tables. One can make it as simple or complex as the your individual situation requires. Cons It does take a while and probably some help to get it up and running. It can be complex on the setup and there are parts of it we just don't need/use. Alternatives considered [Mojo Helpdesk](https://www.capterra.com/p/128650/Mojo-Helpdesk/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing ServiceWise Price was one of the biggest reasons. Functionality also. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NH Nathan H. Project Coordinator ### "I would receive 'tickets' through the system and then assign these to individuals to complete." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 10, 2018 Pros Easy to input requests. New users can quickly learn how to submit various requests. Also, attaching small files was easy. It can also handle thousands of requests and keeps great records. 10 year old 'tickets' were available in complete detail. Also allows everyone involved in ticket to conversations. Cons There is no user input validation so someone can submit blank/incomplete requests. It was also difficult to assign work to more than 1 person at a time, so if two departments had to do the work, only 1 was assigned so that can create frustration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AF Andrea F. Senior Support Specialist Non-Profit Organization Management ### "ServiceWise is my life" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2017 I could not keep track of the support at our school plus the assets deployed all over the 2 campuses without ServiceWise and AssetWise. Import and export tools are easy. When support is needed, it happens! The ability to customize as we go and the possibility of adding new fields, templates, etc is a plus. We do have a very unique environment and customization is a MUST for us. Pros easy tool, support availability Cons some versions have too much updates until you get to the next version missing the mobile version Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 11, 2017 We're glad to see how much you enjoy ServiceWise and how it's enabled you to do your job quickly and effectively. We are about to release our mobile app with our new 10.1 version. I'll make sure you get an invite to the webinar for the new release. Regarding the updates, we do offer monthly patch updates but you don't have to apply the update unless you'd like to. Thanks again! Brian JC jack C. ### "This is a very flexible product that allows you to do whatever you want to do" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 11, 2017 This is a very flexible product that allows you to do whatever you want to do. You can design workflows; you can send notifications in a certain way; you can integrate a document or an attachment; you can use a special report. I would definitely recommend ServiceWise. This product is very flexible, you can choose the way you want to choose the way you want to design it. ServiceWise has the flexibility and the powerful function Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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