# ServiceWise Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ServiceWise Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/10140/ServiceWise/reviews

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# 

 ServiceWise Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on January 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

ServiceWise

## What is ServiceWise?

TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management. ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. Increase productivity with LiveSync. Voice and annotations can be recorded against any content, whether submitting an issue or providing a resolution.

## What is ServiceWise used for?

[Help Desk](https://www.capterra.com/help-desk-software/)[IT Service](https://www.capterra.com/it-service-software/)[Service Desk](https://www.capterra.com/service-desk-software/)

Overall rating

Based on 8 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$20

Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ServiceWise

4.6 (8)

VS.

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting Price

$20

Per Month

Starting Price

$20

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (8)

Ease Of Use

4.2 (745)

Value For Money

4.9 (8)

Value For Money

4.3 (527)

Customer Service

5.0 (8)

Customer Service

4.3 (537)

## ServiceWise alternatives

[4.5 (509)](https://www.capterra.com/p/107225/SysAid/reviews/)

Starting price

Contact vendor for pricing

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$29.00

Per User, Per Month

Highest Rated

[4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/)

Starting price

$17.00

Per User, Per Month

[4.4 (227)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

Starting price

$16.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

5.0 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Ticket Management

5.0 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Support Ticket Management

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Allow customers/users to submit support queries and service requests

Task Management

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Create, manage and track all task activities and progression

Real-Time Notifications

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Notifications that are delivered to users as soon as an event occurs

Activity Dashboard

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

ServiceWise 60 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Tools for the systematic analysis of various types of data or statistics

Application programming interface that allows for integration with other systems/databases

Manage assets throughout their lifecycle to optimize profit

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Assign issues and tasks based on availability or required skills

A record of all activities within the system, including user access, changes made, etc.

Tickets are automatically assigned to specific agents based on predefined rules

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Track and monitor efficient handling of all changes/transitions

Private online space that lets businesses securely share documents and provide information access to clients

Track and manage adherence to policies for any service, product, process, or supplier

Configure existing workflows to meet your organization's needs

Identify component attributes like servers, hardware, software, and manage relationships across all services

Track, store, and access client contracts or licenses

Add customized logos and colors to align with company branding

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Creation and customization of dashboards

Store and organize documents in a centralized system

Manage, store and organize emails within the system or via third-party apps

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Managing service requests, incidents, IT issues & support with a ticketing system

Manage and track all disruptions and incidents

Track interaction history by documenting conversations for contacts

Track and manage inventory levels to maintain proper supply

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Schedule and assign issue completion dates and/or times

Managing inventories and tracking changes to hardware and software configurations

Monitor the movement of one or more IT assets throughout the organization

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Track and organize the number of licenses available to the organization

Schedule predetermined or ad hoc maintenance services and labor requests

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Plan and coordinate all the resources, costs and time needed to execute assignments

Notifications that are delivered to users as soon as an event occurs

Set an issue to repeat

Planning, scheduling, and overseeing the release of software or system changes into a live or production environment

Timed notification for any upcoming task, deadline, appointment, or activity

Access work applications remotely, for when working away from the office and/or traveling

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc.

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Allow customers/users to submit support queries and service requests

Track the status of support tickets/escalations as they move through the service queue

Gauge satisfaction and receive information for improvement and success

Create, manage and track all task activities and progression

Track the status and progress of tasks

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

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Features

4.5 (8)

4.5

Based on 8 reviews

## Pricing

Value for money

4.9 (8)

Free Trial

Basic

$20.00

Per Month

Value for money

4.9 (8)

4.9

Based on 8 reviews

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## Support, customer service and training options

Customer Service

5.0 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (8)

5.0

Based on 8 reviews

## User reviews

Overall rating

4.6

Based on 8 reviews

Filter by rating

5(5)

4(3)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JA

Juan Andres M.

Administracion de Empresas

Information Technology and Services

### "Administra tus labores con ServiceWise"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 18, 2023

Pros

Me ha ayudado mucho ya que me permite administrar las labores de los agentes de una forma mas rapida y dinamica.

Cons

En el tiempo que lo llevo utilizando no he presentado fallas.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AL

Angie L.

Ing Software

Information Technology and Services

### "Es facil de usar"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 18, 2023

Pros

Me gusto porque es un aplicativo intuitivo, facil de implementar y cuenta con una gran variedad de herramientas.

Cons

por el momento no he tenido fallas con el.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AS

Arjun S.

Education Admin

Education Management

### "Good service and support from Servicewise"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 26, 2022

Overall experience is really good with servicewise and I am really looking forward for a longer relationship

Pros

Good support from the team and easy implementation with easier data migration. I appreciate their efforts to help me get on board.

Cons

I found it a little pricey as compared to other competitors but their support is more than good to justify their prices.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SS

Sanjit S.

Supervisor - Support Services - IT Help Desk

Information Technology and Services

### "Techexcel Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 22, 2022

Overall i have had a great time with this service and will continue to use it for years to come.

Pros

Easy to navigate through the menu and understand how to use the incident management tool.

Cons

a little clunky at times, and issues with the mail retrieval service.

Alternatives considered

[Jira](https://www.capterra.com/p/19319/JIRA/)

Reasons for choosing ServiceWise

the price and the support we got was just great!!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DL

David L.

LAN/WAN Specialist

Information Technology and Services

### "A great Helpdesk Product for any size company"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 20, 2022

Their service has been top tier and very helpful. I have had no issues with their support and the product itself is very solid and stable. Really, no down time since it's been up other than planned updates.

Pros

The software is easy to use and has a lot of functionality and customization. We can create our own workflows and routing tables. One can make it as simple or complex as the your individual situation requires.

Cons

It does take a while and probably some help to get it up and running. It can be complex on the setup and there are parts of it we just don't need/use.

Alternatives considered

[Mojo Helpdesk](https://www.capterra.com/p/128650/Mojo-Helpdesk/)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reasons for choosing ServiceWise

Price was one of the biggest reasons. Functionality also.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NH

Nathan H.

Project Coordinator

### "I would receive 'tickets' through the system and then assign these to individuals to complete."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

April 10, 2018

Pros

Easy to input requests. New users can quickly learn how to submit various requests. Also, attaching small files was easy. It can also handle thousands of requests and keeps great records. 10 year old 'tickets' were available in complete detail. Also allows everyone involved in ticket to conversations.

Cons

There is no user input validation so someone can submit blank/incomplete requests. It was also difficult to assign work to more than 1 person at a time, so if two departments had to do the work, only 1 was assigned so that can create frustration.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AF

Andrea F.

Senior Support Specialist

Non-Profit Organization Management

### "ServiceWise is my life"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 11, 2017

I could not keep track of the support at our school plus the assets deployed all over the 2 campuses without ServiceWise and AssetWise. Import and export tools are easy. When support is needed, it happens! The ability to customize as we go and the possibility of adding new fields, templates, etc is a plus. We do have a very unique environment and customization is a MUST for us.

Pros

easy tool, support availability

Cons

some versions have too much updates until you get to the next version missing the mobile version

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 11, 2017

We're glad to see how much you enjoy ServiceWise and how it's enabled you to do your job quickly and effectively. We are about to release our mobile app with our new 10.1 version. I'll make sure you get an invite to the webinar for the new release. Regarding the updates, we do offer monthly patch updates but you don't have to apply the update unless you'd like to. Thanks again! Brian

JC

jack c.

### "This is a very flexible product that allows you to do whatever you want to do"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

January 11, 2017

This is a very flexible product that allows you to do whatever you want to do. You can design workflows; you can send notifications in a certain way; you can integrate a document or an attachment; you can use a special report. I would definitely recommend ServiceWise. This product is very flexible, you can choose the way you want to choose the way you want to design it. ServiceWise has the flexibility and the powerful function

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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