# PROACTIS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PROACTIS the right Procurement solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/101629/PROACTIS/reviews --- PROACTIS 4.4 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PROACTIS Ease of use 4.1 Customer Service 4.5 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KG Ken G. Sourcing Specialist - Wrap and Supplies Retail Used the software for: 2+ years ### "Proactis User since 2009" December 23, 2019 5.0 Proactis helps me drive serious, measurable results...and does so without a significant time investment from the user (me). Their customer service is at a level that every service oriented business should strive to reach. And most importantly, the ROI we see from the Proactis solution can best be described as absurdly high. Pros First, let me start by saying that web platforms with fancy options and features amount to nothing if you can't figure out how to use them - and ease of use this is one of the areas in which Proactis really shines. The software is very intuitive and user-friendly; A new user can begin effectively navigating the site without being given more than the URL, a sign-on and a password. As far as the fancy options and features there are plenty! Proactis continuously engages it's users for feedback on what they would like to see changed or added. The technology is user driven, and the end result is features that are meaningful and maximize bottom line savings. Cons Because user feedback is utilized to update the software, any there really isn't anything I don't like about the Proactis solution. Reason for choosing PROACTIS Full list: Agentrics, Ariba, CombineNet, EC Source, Emptoris, Eqip Technology, K2 Sourcing, GEP, Sorcity, Tradestone, Trading Partners, Proactis. We chose Proactis based on our needs - Full Service, an option for unlimited use license, dedicated program manager, customer service support, access to marketing expertise, experience, relevant expertise, ability to manage RFIs, supplier research capabilities, etc. When weighing all of these capabilities, Proactis was the best fit. Review Source jM jean M. dir pf purchasing Restaurants Used the software for: 2+ years ### "Savings and Customer Support" January 17, 2020 5.0 We have been partners with Proactis for several years and we anticipate continuing the relationship for several more years. Pros What we really like about Proactis is the combination of event software and the customer support. The folks at Proactis who run the events are very helpful and knowledgeable. They are instrumental in collecting all of the vendor information necessary for each event. Cons The results are easy to decipher, but I'm not sure how easily we would navigate the event software from start to finish, without their support. Alternatives considered [Workday Strategic Sourcing](https://www.capterra.com/p/275506/Workday-Strategic-Sourcing/) Reason for choosing PROACTIS The other companies did not seem to have the same level of support. Review Source DP David P. Senior Procurement Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Not that good to be honest. Very difficult to use." February 22, 2018 1.0 none Cons Every single process of the contract is extremely \`long-winded and complex. It is not user friendly or intuitive. Review Source MC Meghan C. eSourcing Coordinator Retail Used the software for: 2+ years ### "Great Partner" December 20, 2019 5.0 Pros I like that is hold all information from events we have run and makes it easy to look back if needed. I also like how each event is easy to navigate. Cons Could be a little more user friendly. The site sometimes feels outdated and could be updated however it does not slow down the work being done. Sometimes when running a reverse auction, the quote screen jumps all over the place if there are a lot of line items and players participating which makes it hard to keep track of what is happening. Reason for choosing PROACTIS We have been partnering with Proactis since 2002 and have saved over $130 million. Their tool is very efficient and is a great way to keep information organized. One of the main reasons we have stayed with Proactis is because of their excellent customer service/dedicated Managed Services Specialists. They are extremely organized, quick to respond and set up events, and also very knowledgeable and give great guidance to help us get best results. Review Source SB Sue B. BSA4 Government Administration Used the software for: 2+ years ### "Proactis Bookends" December 31, 2019 4.0 Pros The best part of the software is the ability we have to customize landing pages and forms to meet the needs of our customers, and the different vendors we have catalogs for. Cons The usability of this software is what I like least about using Proactis. The software could benefit from some major UI testing and feedback. Key icons are very small and/or hidden. Reason for choosing PROACTIS Proactis was the best value. Review Source DW David W. Purchasing Manager Law Practice Used the software for: 2+ years ### "Proactis" January 17, 2020 5.0 Pros Ability to interface with our financial software, Aderant. The VRM component and ability to track risk management surveys. Cons The initial system setup was a bit complex and took more time than we initially thought. Review Source JF JESUS F. Procurement Processes Manager Building Materials Used the software for: 2+ years ### "Only facts from our experience using this software" January 17, 2020 4.0 Fair competitive software with an excellent support team. Pros End users (buyers not negotiators) have a quick and easy platform to buy what is available there. Cons \- Limited to hosted catalogues and punchouts… the platform must evolve to seamlessly include our ERP available catalogues. - SAP integration might be enhance - Analitics must be reinforced. Reason for choosing PROACTIS Better price Review Source ER Erin R. Category Merchant Retail Used the software for: 2+ years ### "10+ Years as a User/Customer" December 23, 2019 5.0 I've been working with the team at Proactis in many capacities since 2007. I began working with them as someone who ran reverse auctions for our organization and now as a Buyer I use their services to purchase products and find new vendors. The team is fantastic - most of whom have not changed since the beginning. Their software is constantly being improved, updated, more customizable and they listen to and respond quickly to feedback! Pros Their software is highly customizable and works perfectly for our needs. The best part of working with Proactis is not just the software, but the incredible team behind the software that works between us and the vendor community. Cons Over the many years of working with Proactis, they have made many advances and updates so I can confidently say there are no dislikes. Review Source DB Daniel B. Sourcing Specialist Food & Beverages Used the software for: 2+ years ### "Great product backed by an even better support" January 2, 2020 5.0 Pros The software over and over generates savings. The support staff that walks you through the entire process from start to finish makes it easy to use to see immediate results. Cons Proactis has been great throughout the entire relationship. They are quick on any changes requested both software front and bid front. Review Source EÖ Eyüp Ö. Industrial Engineer Financial Services Used the software for: Less than 6 months ### "Proactis" April 19, 2022 5.0 Customer service is very understanding. They help with any problem and distress Pros They are very good at customer support. They helped me right away when there was a problem. Cons They need to improve the interface a bit and other tools should be added besides the existing ones. Review Source RD Robert D. Sr. Director Strategic Sourcing Consumer Goods Used the software for: 6-12 months ### "Just a RFQ Tool" December 18, 2019 4.0 The people at Proactis are very supportive. The tool is comprehensive but a little bulky and not the easiest to navigate. Pros Use forces you to collect all relevant information about your product and put it into one place. Cons Impersonal. Not the best way to manage vendor relationships and seek out total value and lowest cost of ownership. Review Source RO Ryan O. Lead Procurement Analyst Retail Used the software for: 1-2 years ### "Review" January 8, 2020 4.0 With low bandwidth, having a resource to build RFP's and provide the administrative support to manage the correspondence is very valuable. My account manager is very accommodative and consistently seeks to serve and brings value. Pros Strong administrative support Cons n/a Review Source JM Joe M. Director Consumer Goods Used the software for: 1-2 years ### "Simple to Use" December 18, 2019 5.0 Pros Very user friendly, and simple to navigate. Cons Nothing comes to mind at the current time. 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