Who Uses This Software?

Wholesale distributors


Average Ratings

37 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • DDI System
  • www.ddisys.com
  • Founded 1995
  • United States

About Inform ERP

Complete business software for wholesale distributors integrating everyday operations with CRM, E-commerce, warehouse management, etc.


Inform ERP Features

  • Barcoding / RFID
  • Import / Export Management
  • Inventory Management
  • Order Management
  • Purchasing
  • Returns Management
  • Sales Forecasting
  • Shipping Management
  • Warehouse Management

Inform ERP Reviews Recently Reviewed!

not ready out of the box

Jun 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It is a complete erp in one if that's what you want. Hard to customize and integrate with other erp systems.

Cons: You have to be connected to your internal network for the apps to work. Also, their support team doesn't seem the most technical.

Doubled the size and revenue of my business

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: The people who work at DDI are absolute masters at what they do. They understand distribution and software. Frankly, they have been more like consultants to my business than just come software relationship. I knew on day 1 when was I was sitting down with the founder and CEO of this company that it would be the sort of relationship I was looking for. I have not been disappointed since.

Pros: I have been using Inform for just over one year. Within that time I have doubled the size and revenue of my business, the purchase of this software has been instrumental in achieving that. The reduction of time spent executing every day procedures cannot be understated. This system streamlines operations to such a degree that attention can be refocused elsewhere, like selling. The selling aspect of this system is second to none. Customer management is so well intertwined within the system. In a moment you can search a contact, know a few things about them, know what they have stopped buying from you, and translate your talent as a sales rep directly into a finished order. Everything you quote, sell, invoice, purchase and commit is represented and fully tracked in a completely live system. This is crucial to my reporting, which is also a very easy to use part of the system. The forecasting capability within the purchasing part of the software runs circles around systems that are easily quadruple the price of this system.

Cons: The old ecommerce package was not mobile responsive. Since the release of their new ecommerce, I have purchased it. It does wonders for my business, as it is completely integrated within the software. People can order their specific products from me on their phones and in seconds I have the order being picked and staged.

Satisfied customer for 6 years

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Always adding new features and helping me run my business better.

Pros: Very easy to use and powerful. New employees are able to learn 80% of what they need to learn to do on the software in half a day. We can report on anything we want and write custome reports easily. Best customer service I have had and much better than every other software other business people tell me about.

Cons: It's not free, but you do get what you pay for. With Inform you get very good value. Each module is sold separately.

Getting more useful after reading our first year

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Good system getting more useful every day

Pros: Many reports available with so much data points to choose from makes system more informative than our old one

Cons: Self learning is somewhat tough and a longer training period by Inform trainers would be better for new accounts

No Brainer

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to export data seamlessly helps us run advanced reports for our business. The advance report writer also allows me to schedule advanced reports to be emailed out weekly, saving me time.

This program is great.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: DDI staff is great. Awesome personality and very professional.

Pros: The easyness of making work more efficient and reliable. This software helps us be more productive and faster.

Cons: The calendar features should be more reliable. It would be helpful to have the access to have daily reminders, like any phone calendars.

DDI is easy to use after the first go live sessions.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: The support team in Portland are very helpful.

Pros: All the tools that can be used to help our company grow. We find something new everyday that has helped us with our sales team.

Cons: There is so much data that it is hard to find where to get it. Intakes some digging and time that you don't always have.

DDI review

May 08, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The changes made by listening to the customer and the ease of use within the system and being able to get information easily

Cons: The difficulty of being able to change a customer on a sales orders after the sales order has been saved

DDI-Inform. Value and support today. With a clear path to needs of the future.

Mar 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We switched to DDI a couple of years ago. As a HVAC-R distributor with four branches and growing sales, we needed a powerful ERP system that provided flexibility, stability, responsive support and a strong plan for the development of future features. DDI-Inform provides all that. Inform is adaptable to the way that you do business with an extensive list of features and options that can be turned on or off to fit your needs. It also provides a granular permissions model that allow business owners to determine who can do what in the system. We choose run Inform on our premises, but it can be hosted on Rackspace. Inform is very stable. But modern ERP's are complicated and you will always run into edge cases. When we have needed support, the support provided by DDI is responsive and timely. They have a web support portal that works quite well, but you can also call them if needed. The support team is large enough that you are never left without support, small enough that they remember who you are. One of the things that is important to us is an ERP that has plans to grow with emerging technology's while still being stable and usable in the near term. DDI has slowly but surely been updating Inform to the new Inform 2 interface. During this transition they have taken their time to make sure that we don't loose any functionality while consistently providing improvements in design and features. I'm excited for the future of this product. And the advantages that it will bring to our business.

Pros: Stable and flexible. Excellent Support and responsiveness from their team.

Cons: There are, of course, little minor issues. But nothing that has made us regret our decision.

Enterprise ERP that lacks basic ERP functionalities

Dec 23, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: DDI has been running our business for over 3 years. Warehouse and inventory control systems are decent, accounting meets our basic needs. The biggest issue w DDI is they are a closed source software. Integrating with other strike mission software is virtually impossible. For example, you are bound by DDI into using Authorize.net for payment processing. For a wholesaler, Authorize.net is the least favorable payment processor b/c it cannot pass level 3 data, required for best rates on corporate charge cards. Being bound to Authorize.net costs our business year just in higher CC rates. Another example would be interfacing w 3rd party e-commerce platforms, which is very difficult and expensive to achieve with DDI closed source code. The built-in e-commerce platform is pathetic. It's 1990's web technology not mobile optimized, zero customization for the structure and layout, custom rules and customer-specific catalog pricing for a true B2B experience is not available. the list goes on and on. Your business processes must conform to DDI's framework, when it should be the other way around. There are MANY other ERP solutions that can do what DDI does for a fraction of the price. They keep promising updates to meet these glaring issues, but they never materialize. We'll be making a move in the next 24 months.

Pros: DDI team was readily available during installation and training Detailed financial and sales performance reporting Little downtime.

Cons: Closed-source code eliminates any integration w 3rd party software Baked-in e-commerce platform is woefully outdated DDI is always promising to rollout new features that rarely come to fruition

Recommendations to other buyers: DDI is an OK very basic ERP system. With B2B e-commerce being the next frontier and untapped marketplace, DDI is a major liability. If you want a scalable solution that grows with your company, look elsewhere. Traditional ERPs are being displaced by cloud-based strike mission software, which when stacked together, can give your business best-in-class technology for a fraction of the price.

Vendor Response

by DDI System on March 21, 2017

DDI System strives to be extremely attentive to our user's requests, while paying careful attention to supporting distributors in the new digital economy. DDI's Inform eCommerce API is a comprehensive, transactional interface that supports real-time customer validation/login, price and stock, submit sales order, retrieve order list and line-item detail, saved cart, and user-defined fields. Complete documentation is available at our customer support portal, ddiusers.com, or by starting a support case for an emailed copy. Our native eCommerce and mobile applications are all mobile responsive and provide real-time stock, customer-specific price, extensive sales and invoicing history. We invite you to try our demonstration sites and request a demonstration login to experience how your customers could benefit from this enhanced portal. In 2nd quarter 2017 we added the Cayan gateway for payment card processing. With the robust feature set of this gateway, Inform supports EMV, Level 3 processing to reduce interchange rates, chip and pin, and debit card processing. Pre-authorization, reusable payment profiles, and interactive payment terminal options will follow in 4th quarter 2017. Our responsiveness to evolving technology is what helps us very rarely loose a client to another ERP solution. We welcome your feedback, are happy to discuss further development initiatives and truly hope to retain you as an Inform ERP user. Please continue to reach out to us and contribute to our development roadmap.

DDI Is The Best

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We started using this software about 3 yrs ago. It has made our inventory control a lot easier to manage, inventory ordering faster and more efficient, and overall use easier to understand.

Pros: I like how fast the system starts up. I like how easy it is to understand and use the icons. I like how easy it is to input and store serial numbers that are critical for our record keeping.

Cons: Sometimes we have software issues that causes input information the printer reader to "disagree".

Comprehensive System but Room for Improvement

Dec 09, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: The DDI system is a comprehensive system that manages sales/warehouse needs very well, but everything else is sub-par to competition. Being a comprehensive system has it's perks; it means you can use DDI for almost all parts of your company; sales, warehouse management, analytics, and even online sales are incorporated. The strong suit of the DDI Inform ERP system at managing warehouse/ sales and analytics. He warehouse management system works very well to account for inventory, and the analytics part will tell you when certain inventory items are low and allows you to send out P/O to vendors right from the system. The sales side of the system is also great, it¿s very easy to use to type in Sales Orders and adjust pricing, etc. Compared to other sales systems we used, this is definitely one of the most comprehensive. That being said, being a comprehensive system also has some drawbacks, and DDI as a system has room for future improvement. Luckily they do update their software with upgrades/updates throughout the year. The online sales portion of DDI could use work. As of right now, their online mobile ordering page isn't mobile-optimized, and compared to other applications designed for online sales/ mobile order taking, DDI's Mobi-Order performance is sub-par. However, I did hear from DDI that they are working on this portion to improve it, so hopefully with the updates will make the Mobi-Order more intuitive. Another problem we¿ve encountered there is little room for customization within the DDI system itself: layouts and formats of invoices, sales orders, etc are all pre-set and not easily changed. If you really wanted to change anything, DDI will bill you for special customization, which can be costly. To summarize, there is no denying the DDI system is great for warehouse/sales management, but aspects of the online/mobile department can definitely use some improvements, as this is the future of sales. Overall, a very comprehensive system that I would recommend for the wholesale & distribution business.

Pros: - Great at warehouse management - Great for sales team management, helps track salesperson - Good for accounting - Analytics for sales team / product team - Constant Updates

Cons: - Lack of customization options - Lackluster features on it's mobile site / ordering app

Recommendations to other buyers: My advice would be figure out what you really need for your company, DDI is an integrated system that encompasses many different elements, and it excels in sales/accounting/ warehouse management.

Very good experience

Sep 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Very good explanation. Clear and detailed...

Cons: Nothing. Its perfect. I dont have what to complain. I got what I needed...

Recommendations to other buyers: Read the instructions. Make sure to put in all the information in the right places...

Making life easier with smoother processes

Jun 30, 2015
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and captures data needed to be organized

Cons: TRAINING we didn't get enough training and it caused confusion at start up date

Recommendations to other buyers: Get all the training available its a lot to learn to change out to a new system.

DDI REVIEW

Jun 25, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to learn and use. Can do a lot from one screen compared to some others. Email alerts on POs and faxes is nice.

Cons: Serial number searches - have to scroll through the list instead of entering the serial #. No shipping on stock transfers. Items on transfer don't show committed.

Recommendations to other buyers: I don't have any recommendations for others.

I have been using this system since October of 2014

Jun 25, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the user friendliness of it. When I don't know exactly where to find something. I find it eventually and then it seems so simple

Cons: I wish I could have had more training before starting on the system.

Recommendations to other buyers: Make it customizable to each companies needs. For the most part just give more training before a company goes live with it. I'm still finding new things that the system does week

DDI provides enormous amount of information if you know where to look.

Jun 25, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like the fact you can create customized reports in Analytics. Enabling you to run one report to capture the information you want eliminating the need to run multiple reports and weeding out the information you don't need.

Cons: I don't like the fact you can't run an aging report for one specific customer file without creating a report in analytics.

Recommendations to other buyers: I would recommend finding out and understanding what information flows through from screen to screen or how well the different portions of the software communicate with each other.

We are a distributor and this system is perfect for our industry

Jun 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The system provides a smooth process, compared to our old system we couldn't keep track of old/new costs or receipts. I train everybody at our company and DDI is very easy to write a process and train right away. To be honest I am very happy we made the change to DDI, it's perfect for what we need to do everyday to service our customers. I also think we don't know everything this system could provide but we are in the works of finding out.

Cons: I wish there was an easier way to identify sales orders from machine part orders. If a customer calls in and says "I need a part for my machine" but if it's a customer who places a lot of orders with us the sales history screen doesn't load because it's a lot of information. If we had an option to select the sales rep name in the sales history screen it would only pull up the orders that my machine tech sold not every order. This would make serving our customer on the machine side easier and more efficient. One more thing, customer service uses the customer order pad when entering orders but when they hit save the items appear on the sales order in alphabetically order. This is an issue because we have customers who could place up to 10-20 items per order and if they used the pad it makes it very difficult to check the sales order before saving it, if they have a big order they manual enter the codes on the sales order.

Recommendations to other buyers: The training process took us about a week and of course it's stressful but after about 2-3 weeks you realized how much you could get done. After 3 weeks we had no more re-work being done...once you learn DDI and what it can do for your company you won't be disappointed.

A/P MADE EASIER

Jun 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy movement from program to program and The Help Function!

Cons: The Analytics program not sure how that works. I would like to get a formal training on this.

Recommendations to other buyers: I had very little formal training on this system and I was able to learn on my own.

DDI learning

Jun 25, 2015
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The "Salesperson Dashboard" page is excellent. Easy to look at open orders and backorders. Also beneficial to see whats in billing.

Cons: "Salesman Commissions" page seems old school. The fact that I can only "view" or "print" is really frustrating. Also, it should be categorized by date and not by alphabetical order of first customer.

Recommendations to other buyers: Make sure your sales reps know how to view their orders, their backorders, their billed and non-billed orders, etc. It will save them a lot of time once they know how to use it.

Smooth Transition

Jun 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of building items, searching for items, and processing orders.

Cons: The fact that when an order looks to be completed, but still shows up on my "OPEN ORDER" report.

Recommendations to other buyers: Make sure to ask plenty of questions and take your time in the learning process.

Distributors Deserve DDI

May 05, 2015
5/5
Overall
5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: DDI is forever changing with the times. The mobile revolution and ease of access are upon us, and DDI is following suit with their CRM features and mobile capabilities. Recently we were able to get rid of our other CRM and downsize into one software. This made it extremely easy to have our inside and outside staff communicate better.

Cons: I wish that DDI had a customer import feature like it's product import feature. This would make importing leads and customer information easier. But, I know that DDI listens to its users and is constantly making changes to better fit their customers. I may see this feature in future upgrades.

Recommendations to other buyers: Cross train employees in all features of DDI. It has helped our organization understand the capabilities of the system and how changes made will affect other departments.

DDI is a breeze to use

May 04, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I have been with Caravan Packaging for a month, the company launched DDI 6 months before I started and I can honestly say training on the job has never been easier, I've used many different systems but never one so user friendly. There are so many different ways to navigate to the same screen and the help index "is actually helpful!". I've also heard a lot of feed back from other employees that were here before me that DDI has saved so much time, no longer having to use handwritten Invoices and now routing orders to the trucks for delivery is a breeze. Also communication with customers has increased, we can now email or fax them their invoice with just a few clicks. Thank you DDI team for helping this small company in a BIG way.

Cons: I really don't have much to say here, I have had difficulties with Reports, especially the Advanced Report Writer, however I believe with time and further training I can become an expert at generating any kind of report.

Recommendations to other buyers: At first I was overwhelmed by the amount of screens we used daily, but with time and training I found out how seamless DDI System really is, once you've got the hang of it you can flow from one screen to the other easily, helping me do my job faster and better.

Effective and Efficient All-in-One Software

May 04, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: DDI is a solid system that allows you to do just about everything with plenty of useful features and extras. Managing our database is extremely easy with DDI. The customer support is great and very helpful. Whenever I have issues or questions, I know I can quickly get an answer. It is frequently updated and improved based on customer feedback.

Cons: Sometimes the updates contain big changes, from a functionality standpoint, that take some getting used to. The built-in help function needs to be updated as the software is updated to reflect the updates so we can read up on the new stuff and how to use it. Sometimes there's overlap - several different buttons that lead to the same thing and unnecessary steps that lead you to the same thing in the end. Those could be eliminated to reduce clicking and clutter.

Recommendations to other buyers: DDI's software is extremely easy to learn and use. You're always going to learn something new by clicking around and reading documentation and stuff, and for the vast majority of the features offered, they're very easy to learn/master on your own. For those features that have a learning curve, there's plenty of documentation to guide you along in addition to the great customer support team. They're very thorough and make sure you're fully satisfied by having screen-sharing sessions and walking you through it step-by-step. Overall, Inform is a great tool to help you become more efficient, organized, and competitive. Love it!

DDI changed my work habits!

May 01, 2015
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The reporting that Inform provides is unlike any other we could find. We made the switch from an old DOS based program, and the ease of being able to click through things without having to stop, use the bracket key or cntrl ** has made life easier. The projected purchase orders & critical inventory reports can be ran every night and ready for our purchasing staff every morning so we don't have to sift through the prior day's transactions to see what we need to reorder.

Cons: This one isn't really a big deal, but we do run across the transaction that, although the account isn't set up as tax exempt, the project/sales order will be. Instead of being able to click 1 button to make the sales order tax exempt, you have to click several spots on every line item. Just a bit tedious in my opinion.

Recommendations to other buyers: We have 11 stores in 5 different states, so anyone with locations as spread out as ours would probably like the ability to have access to "live" inventory and transactions. From a management side, being able to pinpoint reports down to a single product if you want or see the grand overview of a "family group" couldn't be easier to do. I'd highly recommend this software to anyone out there.

Applicative

May 01, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the simplicity of this software! It seems that even the least, least computer savvy individual is able to work within Inform.

Cons: The thing I like least about Inform is the location in comparison to my location. I am on Mountain Time, they are Eastern Time, so we have a two hour difference, and it seems that the majority of my support calls are always late in the day, and I have to wait until morning for a reply.

Recommendations to other buyers: Keep your local IT people in contact with DDI during the entire setup process so that there is no confusion as to how and why things are set up the way they are.

DDI Success!

May 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like most is that DDI makes there program very user friendly, which helps out a great deal when training new hires. The "save cart" option is a great tool and a huge time saver when looking for items in the same category.

Cons: That you have to use Tab for everything instead of Enter.

Recommendations to other buyers: If you havent used their software by now, do so! Definitely worth the investment.

DDI Use and Company Wide Needs

May 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy system to use, can navigate simply and self teach most areas.

Cons: Password changes frequncy is to often for my liking

Recommendations to other buyers: Try it works well easy to use and teaching others is simple

DDI is tops!

May 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of logging into the system and the variety of ways to navigate throughout the system.

Cons: The system crashes at times but overall the system is great!

Recommendations to other buyers: Just try it! I guarantee and highly recommend it!

DDI Inform: Next-Gen ERP for a Changing Marketplace

May 01, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is incredibly flexible and able to adapt to most any need your company may have. The support is always prompt and courteous whether via direct email or through the DDI User Community Portal site. It (the software) is constantly evolving, and with the transition to the new Inform 2 screens there is even more data at the user's fingertips.

Cons: Sometimes it seems there may be too many options, making it hard to know if you're using the software in the most efficient way possible. This is not so much a negative aspect of the software or the vendor as much as an opportunity for consultation with DDI staff to address the best workflow. This will likely become less of an issue as Inform 2 is continually phased into future updates.

Recommendations to other buyers: When evaluating the system, it is crucial that you take the opportunity to make positive changes to your workflow. That has been our biggest struggle when transitioning from our old SAGE system to DDI. Our office was very set in its paper flow and so many changes that could have made us more efficient right away took years to implement.

DDI Program is great!

May 01, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Great support and quick with replies normally. The program is easy to navigate and pretty easy to train new staff on. Great search capabilities within the program.

Cons: Custom reporting creation is a little complicated.

Recommendations to other buyers: I don't have any recommendations for others at this time.

Streamlined process

May 01, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We love how this system has streamlined our processes! The point and click type of software makes it very easy to use.

Cons: I wish we could have had a little more onsite training. We feel that currently we are using only about 20% of what the system can really do for us. The only problem is that we don't know what we don't know.

Recommendations to other buyers: Make sure that you ask a lot of questions! If you are looking for particular functions...ask DDI if the system is capable.

DDI experience has been great!

May 01, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I have used several ERP software programs for the distribution industry. DDI by far is the most robust, simple and easy to use so far. The CRM package specifically is my favorite. It has allowed me to better serve my customers with hundreds of reporting features at my fingertips. In the past with other ERP programs it is very difficult to gather numbers and really know your numbers. The pivot tables for sales analysis by customer, part number or whatever info I need can be accessed on the software.

Cons: My least favorite part about the product is searching for products among thousands in our product catalog. I wish you could see the price for each product on the menu instead of choosing each product to see pricing. In distribution the product master, or what we can sell is obviously the most important. It is sometimes hard to choose the right product unless you know what is the cheapest or best option while searching.

Recommendations to other buyers: I would recommend the CRM package to anyone evaluating the software. In distribution, you want a software that you can manage your sales with unlimited reporting capabilities. Therefore, keeping your customers happy and driving higher sales. I am a salesman, but the inventory capabilities from an operation standpoints is just as worthy as the CRM package.

DDI is a great tool to help organize and grow your business

May 01, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: DDI has many options to easily access data, inventory, and customer history. Customer quotes look professional and easy to read. Reports can be run with the touch of a finger and are very informative, this software is user friendly and easy to learn.

Cons: There is not much to say that I don't like about the software or the support all areas have been great

Recommendations to other buyers: It takes a little time to get used to the software but what it can do for you is absolutely worth the time to learn it

DDI Software Review

May 01, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: DDI has excellent Customer Service and really knows our Janitorial Industry and what is needed for us to get to the end result. It is a user friendly software with excellent reports.

Cons: When the upgrades take place- the bugs that need to be worked out.

Recommendations to other buyers: Try it out and have an open mind. DDI has a way of really making things more efficient.

Powerful & user friendly

May 01, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Fit our current operational needs, while allowing us ample "power" to grow! DDI Systems - all great to work with. Knowledgeable, and extremely willing to help us succeed. Online training is great. DDI is constantly working to improve software.

Cons: Normal growing pains - understanding work flow, scaling software to our specific industry needs. Would love it if there was a west coast office.

Recommendations to other buyers: Listen to DDI's advice after they have made their evaluation, as it pertains to software launch. You don't' need all your ends tied up, but make sure there is an over all understanding of workflow, and how it fits your operation.

Operations Manager

May 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The vendor responds to our needs in a timely fashion. Often times going above and beyond to accommodate. There are also measures set up that make learning and the transition from our old system seamless.

Cons: I wish the initial set up team was able to stay longer during go live.

Recommendations to other buyers: Make sure you do all research and homework. Also have a firm grip on where you are going and what needs the system has to fulfill. I find that DDI provides advantages that I didn't even know about that can help our company