# DDI System Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DDI System the right Enterprise Resource Planning solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/101637/Inform-ERP/reviews --- DDI System 4.6 (78) [View alternatives](https://www.capterra.com/p/101637/Inform-ERP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DDI System Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews YM Yashika M ManagerAccounting, 11 - 50 employeesUsed the software for: 6-12 months. “Users frequently comment that it “just works” for inventory, order management, and analytics and that it brings more structure, visibility and control compared with legacy or simpler systems.“ October 26, 2025 YM Yashika M ManagerAccounting, 11 - 50 employeesUsed the software for: 6-12 months. “It does not integrate with 3rd party software well and anything you need to customize for your business costs a ton extra.“ October 26, 2025 YM Yashika M ManagerAccounting, 11 - 50 employeesUsed the software for: 6-12 months. “What I like about this tool is the capability to manage our inventories and all our products efficiently ensuring productivity.“ October 26, 2025 Najmus S Relationship executiveAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “Some latest updates contain bugs.“ October 29, 2025 PT Perry T EngineerBuilding Materials, 51 - 200 employeesUsed the software for: 1-2 years. “It offers strong reporting, real-time visibility, and excellent customer support, making daily operations more efficient and connected.“ October 17, 2025 SW Steven W PresidentChemicals, 11 - 50 employeesUsed the software for: More than 2 years. “The lack of mobile/remote access has been a challenge. “ November 16, 2021 YM Yashika M ManagerAccounting, 11 - 50 employeesUsed the software for: 6-12 months. “Overall, the experience with Inform ERP is positive and solid, especially for wholesale/distribution businesses that need a broad-function ERP system.“ October 26, 2025 ## Showing most helpful reviews Showing 1-25 of 78 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EW Esalas W. lecturer Higher Education Used the software for: 6-12 months ### "review on inform ERP" December 31, 2024 4.0 a good tool that calls for proper understanding in order to easily exploit it Pros inform ERP is a perfect tool when it comes to connectivity with almost all joints of our wholesale sections. we can track our financial spending and also our inventory management in a more perfect manner. Cons Inform ERP is such a great tool although it comes with some limitations: the tool does not intergrates well with other tools, also the tool has a lower learning curve due to it's less user-friendly interface. Review Source GL Gawie L. Operations Manager Packaging and Containers Used the software for: 1-2 years ### "My personal accountant" January 1, 2025 5.0 Pros Inform ERP is useful in many accounting aspects and bookkeeping in mercantile and cash system. Cons Inform ERP has satisied the accounting requirements successfully. Review Source MW Melissa W. eCommerce Specialist Wholesale Used the software for: 1-2 years ### "Always costing more!" September 29, 2020 2.0 Pros Once you learn DDI, it can make placing orders easier with creating specific reports nice. Cons It does not intergrade with 3rd party software well and anything you need to customize for your business costs a ton extra. Just to import "Ordered By" from our website into DDI's field was going to cost $1000.00 To create a different size label for the "Print Product Labels" was $300.00 It is overpriced for the help you receive and the training on the software was miniscule at best. Review Source SW Steven W. President Chemicals Used the software for: 2+ years ### "Twi-Laq Industries, Inc." November 16, 2021 5.0 The support staff has been wonderful helping us get the most out of our software. Managing customers from both a sales and accounting standpoint is easy and intuitive and has helped us grow our business significantly. Pros Sales/Order Entry - Every bit of information needed when entering an order is always at your fingertips, the system is intuitive and allows our admin staff to best support our sales force in the field. Cons The lack of mobile/remote access has been a challenge. Loggin in through a 3rd party software is an extra step that has created challenges for our sales staff that prefer to enter orders themselves after hours. I was very happy to learn that Inform Mobile is coming! Review Source JS Jorge S. Owner Paper & Forest Products Used the software for: 1-2 years ### "Doubled the size and revenue of my business" May 25, 2017 5.0 The people who work at DDI are absolute masters at what they do. They understand distribution and software. Frankly, they have been more like consultants to my business than just come software relationship. I knew on day 1 when was I was sitting down with the founder and CEO of this company that it would be the sort of relationship I was looking for. I have not been disappointed since. Pros I have been using Inform for just over one year. Within that time I have doubled the size and revenue of my business, the purchase of this software has been instrumental in achieving that. The reduction of time spent executing every day procedures cannot be understated. This system streamlines operations to such a degree that attention can be refocused elsewhere, like selling. The selling aspect of this system is second to none. Customer management is so well intertwined within the system. In a moment you can search a contact, know a few things about them, know what they have stopped buying from you, and translate your talent as a sales rep directly into a finished order. Everything you quote, sell, invoice, purchase and commit is represented and fully tracked in a completely live system. This is crucial to my reporting, which is also a very easy to use part of the system. The forecasting capability within the purchasing part of the software runs circles around systems that are easily quadruple the price of this system. Cons The old ecommerce package was not mobile responsive. Since the release of their new ecommerce, I have purchased it. It does wonders for my business, as it is completely integrated within the software. People can order their specific products from me on their phones and in seconds I have the order being picked and staged. Review Source CE Cyrus E. Product and Opperations Manager Consumer Services Used the software for: 2+ years ### "DDI-Inform. Value and support today. With a clear path to needs of the future." March 10, 2017 5.0 We switched to DDI a couple of years ago. As a HVAC-R distributor with four branches and growing sales, we needed a powerful ERP system that provided flexibility, stability, responsive support and a strong plan for the development of future features. DDI-Inform provides all that. Inform is adaptable to the way that you do business with an extensive list of features and options that can be turned on or off to fit your needs. It also provides a granular permissions model that allow business owners to determine who can do what in the system. We choose run Inform on our premises, but it can be hosted on Rackspace. Inform is very stable. But modern ERP's are complicated and you will always run into edge cases. When we have needed support, the support provided by DDI is responsive and timely. They have a web support portal that works quite well, but you can also call them if needed. The support team is large enough that you are never left without support, small enough that they remember who you are. One of the things that is important to us is an ERP that has plans to grow with emerging technology's while still being stable and usable in the near term. DDI has slowly but surely been updating Inform to the new Inform 2 interface. During this transition they have taken their time to make sure that we don't loose any functionality while consistently providing improvements in design and features. I'm excited for the future of this product. And the advantages that it will bring to our business. Pros Stable and flexible. Excellent Support and responsiveness from their team. Cons There are, of course, little minor issues. But nothing that has made us regret our decision. Review Source JH James H. Sales Executive Consumer Goods Used the software for: Less than 6 months ### "Comprehensive System but Room for Improvement" December 9, 2016 5.0 The DDI system is a comprehensive system that manages sales/warehouse needs very well, but everything else is sub-par to competition. Being a comprehensive system has it's perks; it means you can use DDI for almost all parts of your company; sales, warehouse management, analytics, and even online sales are incorporated. The strong suit of the DDI Inform ERP system at managing warehouse/ sales and analytics. He warehouse management system works very well to account for inventory, and the analytics part will tell you when certain inventory items are low and allows you to send out P/O to vendors right from the system. The sales side of the system is also great, it’s very easy to use to type in Sales Orders and adjust pricing, etc. Compared to other sales systems we used, this is definitely one of the most comprehensive. That being said, being a comprehensive system also has some drawbacks, and DDI as a system has room for future improvement. Luckily they do update their software with upgrades/updates throughout the year. The online sales portion of DDI could use work. As of right now, their online mobile ordering page isn't mobile-optimized, and compared to other applications designed for online sales/ mobile order taking, DDI's Mobi-Order performance is sub-par. However, I did hear from DDI that they are working on this portion to improve it, so hopefully with the updates will make the Mobi-Order more intuitive. Another problem we’ve encountered there is little room for customization within the DDI system itself: layouts and formats of invoices, sales orders, etc are all pre-set and not easily changed. If you really wanted to change anything, DDI will bill you for special customization, which can be costly. To summarize, there is no denying the DDI system is great for warehouse/sales management, but aspects of the online/mobile department can definitely use some improvements, as this is the future of sales. Overall, a very comprehensive system that I would recommend for the wholesale & distribution business. Pros \- Great at warehouse management - Great for sales team management, helps track salesperson - Good for accounting - Analytics for sales team / product team - Constant Updates Cons \- Lack of customization options - Lackluster features on it's mobile site / ordering app Review Source CW Cindy W. General Manager Chemicals Used the software for: 2+ years ### "User Friendly Software to manage your business" November 17, 2021 5.0 How to forecast sales and better inventory management Pros Software is very easy to learn and use. CRM in software helps ours sales team without have to purchase additional software. Cons Mobile IPAD ordering, sometime a challenge uploading to our website Reason for choosing DDI System Software most used by other in our same industry- Jan/San Review Source AI Allyson I. Operations Manager Paper & Forest Products Used the software for: 2+ years ### "We are a distributor and this system is perfect for our industry" June 25, 2015 5.0 Pros The system provides a smooth process, compared to our old system we couldn't keep track of old/new costs or receipts. I train everybody at our company and DDI is very easy to write a process and train right away. To be honest I am very happy we made the change to DDI, it's perfect for what we need to do everyday to service our customers. I also think we don't know everything this system could provide but we are in the works of finding out. Cons I wish there was an easier way to identify sales orders from machine part orders. If a customer calls in and says "I need a part for my machine" but if it's a customer who places a lot of orders with us the sales history screen doesn't load because it's a lot of information. If we had an option to select the sales rep name in the sales history screen it would only pull up the orders that my machine tech sold not every order. This would make serving our customer on the machine side easier and more efficient. One more thing, customer service uses the customer order pad when entering orders but when they hit save the items appear on the sales order in alphabetically order. This is an issue because we have customers who could place up to 10-20 items per order and if they used the pad it makes it very difficult to check the sales order before saving it, if they have a big order they manual enter the codes on the sales order. Review Source AO Angie O. Office Manager Business Supplies and Equipment Used the software for: 2+ years ### "Inform for Small Business" April 12, 2018 4.0 Over-all this software does a great job of meeting the needs of our company, we need to learn to use forums for additional training on occasion and also do our upgrades more often. This requires an outside IT person to help so it doesn't happen as quickly as it should. Pros Software is very user-friendly, Unlimited reporting possibilities, frequent upgrades, "help" blog for additional training Cons Some features in AR/AP are lacking, not "Windows" based so setting up remote users is costly for a small business Review Source Response from Advantive April 16, 2018 Thank you Angie for taking the time to review your Inform software. We appreciate your favorable review of Inform. We can assure you Inform ERP is a fully Windows based software and runs very well in a remote environment with minimal investment. We will have one of our Specialists reach out to better understand your specific situation. DD Donn D. Warehouse Associate Consumer Services Used the software for: 2+ years ### "A pleasure to use" April 11, 2018 5.0 Pros Ease of use, streamlining processes that make the day go by easier. Allows us to take care of our customers quickly and accurately. Cons No major issues. DDI has been implemented successfully in our organization and we appreciate the support we receive. Review Source RO Ron O. Systems Administrator Business Supplies and Equipment Used the software for: 2+ years ### "All the tools to run a service supply business in one package" April 11, 2018 5.0 Pros Everything you need in one package. Accounting, Inventory, Product Management, Sales, Receivables, Payables, Reporting, Even a Website Cons Mobile platform isn't finished yet. It is usable by most salespeople but not the whole company. Review Source NG Nate G. eCommerce Manager Consumer Services Used the software for: 2+ years ### "Review" April 11, 2018 5.0 We have been using DDI for roughly 4 years. Cons Updates can sometimes be clunky, but they are quick to help us uninstall until they fix the issue. Review Source TB Trisha B. Network Administrator Consumer Goods Used the software for: 6-12 months ### "DDI is always updating and adding new features!" April 18, 2018 5.0 Even with the waiting for support I would still (and I have) recommend DDI's INFORM to others. The ERP is robust and efficient, easy to use and a great product. Pros Having an ERP that is concerned with keeping current and adding features allows us to update and change the way we do business. The robust reporting and tools to create our own reports helps us find our strengths and weaknesses and address them. Has an optional CRM that is well integrated and very helpful for building new customers and tracking lost sales. Cons The idea that the help-desk is not available to take a call and work through an issue with us. We must call and leave a message or send an email with the question/issue explained (hoping we word it so that our issue is clear). IMO paying for support should give us the option to call and expect help instantly. Review Source SB Shelly B. Accountant Business Supplies and Equipment Used the software for: 2+ years ### "Applicative" May 1, 2015 4.5 Pros I love the simplicity of this software! It seems that even the least, least computer savvy individual is able to work within Inform. Cons The thing I like least about Inform is the location in comparison to my location. I am on Mountain Time, they are Eastern Time, so we have a two hour difference, and it seems that the majority of my support calls are always late in the day, and I have to wait until morning for a reply. Review Source AN Austin N. Packaging specialist Paper & Forest Products Used the software for: 2+ years ### "DDI is a great tool to help organize and grow your business" May 1, 2015 5.0 Pros DDI has many options to easily access data, inventory, and customer history. Customer quotes look professional and easy to read. Reports can be run with the touch of a finger and are very informative, this software is user friendly and easy to learn. Cons There is not much to say that I don't like about the software or the support all areas have been great Review Source YP Yuneidy P. Receptionist Paper & Forest Products Used the software for: Less than 6 months ### "DDI is a breeze to use" May 4, 2015 4.5 Pros I have been with Caravan Packaging for a month, the company launched DDI 6 months before I started and I can honestly say training on the job has never been easier, I've used many different systems but never one so user friendly. There are so many different ways to navigate to the same screen and the help index "is actually helpful!". I've also heard a lot of feed back from other employees that were here before me that DDI has saved so much time, no longer having to use handwritten Invoices and now routing orders to the trucks for delivery is a breeze. Also communication with customers has increased, we can now email or fax them their invoice with just a few clicks. Thank you DDI team for helping this small company in a BIG way. Cons I really don't have much to say here, I have had difficulties with Reports, especially the Advanced Report Writer, however I believe with time and further training I can become an expert at generating any kind of report. Review Source RD Robert D. Sales and Service Tech Business Supplies and Equipment Used the software for: 2+ years ### "A Great Overall ERP With Even Better Updates" April 12, 2018 5.0 Pros Consistent updates, Great Support, Intuitive, Easy to Report Specific Data, Mobility for outside salesman. Cons I really don't have many complaints. Most of the issues we've had have been a simple fix for the support team or local IT department. Review Source LB Linda B. Manager Building Materials Used the software for: 2+ years ### "Love the software!!!" April 11, 2018 5.0 For as long as I've been using the software I have not found an issue that could not be fixed. No cons as of yet. Pros DDI makes reporting very easy to use. Upgrades are smooth for the most part. Customer service at your finger tips. Review Source AA Adam A. IT Helpdesk Used the software for: Less than 6 months ### "not ready out of the box" June 7, 2017 3.0 Pros It is a complete erp in one if that's what you want. Hard to customize and integrate with other erp systems. Cons You have to be connected to your internal network for the apps to work. Also, their support team doesn't seem the most technical. Review Source RN Rusty N. CONVERTING MANAGER Paper & Forest Products Used the software for: 2+ years ### "DDI Use and Company Wide Needs" May 1, 2015 5.0 Pros Easy system to use, can navigate simply and self teach most areas. Cons Password changes frequncy is to often for my liking Review Source CB Corin B. Office Manager Business Supplies and Equipment Used the software for: 6-12 months ### "Streamlined process" May 1, 2015 4.5 Pros We love how this system has streamlined our processes! The point and click type of software makes it very easy to use. Cons I wish we could have had a little more onsite training. We feel that currently we are using only about 20% of what the system can really do for us. The only problem is that we don't know what we don't know. Review Source BF Brendan F. Director of Operations Consumer Services Used the software for: 6-12 months ### "Operations Manager" May 1, 2015 5.0 Pros The vendor responds to our needs in a timely fashion. Often times going above and beyond to accommodate. There are also measures set up that make learning and the transition from our old system seamless. Cons I wish the initial set up team was able to stay longer during go live. Review Source KJ Karen J. Accounts Payable Business Supplies and Equipment Used the software for: 6-12 months ### "A/P MADE EASIER" June 25, 2015 5.0 Pros Easy movement from program to program and The Help Function! Cons The Analytics program not sure how that works. I would like to get a formal training on this. Review Source SF Scott F. Accounting Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "DDI provides enormous amount of information if you know where to look." June 25, 2015 3.5 Pros I like the fact you can create customized reports in Analytics. Enabling you to run one report to capture the information you want eliminating the need to run multiple reports and weeding out the information you don't need. Cons I don't like the fact you can't run an aging report for one specific customer file without creating a report in analytics. Review Source Similar Products Featured ## Related categories [Distribution](https://www.capterra.com/distribution-software/)[Enterprise Resource Planning](https://www.capterra.com/enterprise-resource-planning-software/)[Warehouse Management](https://www.capterra.com/warehouse-management-software/)