# Page 2 | DDI System Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is DDI System the right Enterprise Resource Planning solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/101637/Inform-ERP/reviews

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DDI System

4.6 (78)

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Last updated March 13th, 2026

# Page 2 - Reviews of DDI System

## Showing most helpful reviews

Showing 26-50 of 78 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

YM

Yashika M.  
Manager  
Accounting  
Used the software for: 6-12 months

### "An honest review"

October 26, 2025

5.0

Overall, the experience with Inform ERP is positive and solid, especially for wholesale/distribution businesses that need a broad-function ERP system. Users frequently comment that it “just works” for inventory, order management, and analytics and that it brings more structure, visibility and control compared with legacy or simpler systems.

Pros

''Excellence'' is the word I'd use to describe it. What I like about this tool is the capability to manage our inventories and all our products efficiently ensuring productivity. Also it has an optional CRM that is well integrated and very helpful for building new customers and tracking lost sales. Stable and flexible. Excellent Support and responsiveness from their team

Cons

It does not integrate with 3rd party software well and anything you need to customize for your business costs a ton extra.

Review Source

PT

Perry T.  
Engineer  
Building Materials  
Used the software for: 1-2 years

### "Recommended"

October 17, 2025

5.0

Overall, my experience with DDI System has been very positive. The Inform ERP platform is reliable, easy to navigate, and well-suited for distributors. It streamlines key business processes and provides strong visibility across operations, while the support team is responsive and helpful whenever issues arise. It’s a solid system that delivers real value day to day.

Pros

DDI System’s Inform ERP is intuitive and designed specifically for distributors, combining sales, inventory, and accounting in one platform. It offers strong reporting, real-time visibility, and excellent customer support, making daily operations more efficient and connected.

Cons

There’s not much to dislike, but some features can feel a bit dated, and it takes time for new users to get fully comfortable with the system.

Review Source

GG

Gary G.  
CEO  
Food Production  
Used the software for: 1-2 years

### "Extremely awesome product"

October 15, 2025

5.0

Overall I am very satisfied with the product it is very user friendly and allows me to manage my business efficiently

Pros

I love the fast customer service response that is offered within the company also it's a great tool to to manage and maintain orders and productivity

Cons

Although it is a extremely great product nonetheless I will say it is a quite big expensive which could be considered in the pricing

Review Source

Najmus S.  
Relationship executive  
Accounting  
Used the software for: Less than 6 months

### "Helpful software"

October 29, 2025

4.0

Overall using this software is a great experience.custoner support is good. Its a value for money. Integrates core business operations like customer relationship management (CRM), e-commerce, order entry, quoting, and reporting into a single platform.

Pros

Automates manual tasks, improves data accuracy, and enhances customer service. Automation is 10/10 . Using this software is very easy

Cons

Some latest updates contain bugs. There were some updates which i think developers should care about.

Review Source

Tiffany S.  
System administrator  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Perfect perfect perfect."

December 19, 2024

4.0

Pros

What I like about this tool is the capability to manage our inventories and all our products efficiently ensuring productivity

Cons

The cost is the factor that can make you to achieve less because it is expensive

Review Source

DS

Dimple S.  
Sr Accounts Associate  
Accounting  
Used the software for: 1-2 years

### "ERP Excellent Features & Reliable "

January 2, 2025

5.0

My overall experience with Inform ERP is great Helps to maintain inventory, customer feedback tracking, Crm & E-commerce support excellent

Pros

Customized Tools like Price, Inventory Crm- Helps to track Sales & Customer

Cons

Price of maintenance little higher can be reduced my opinion

Review Source

SM

Samana M.  
IT Support Specialist  
Information Technology and Services  
Used the software for: 6-12 months

### "My points view with Inform ERP as a daily user."

December 20, 2024

5.0

Largely influence our decision making from real-time analytics,insights and reports.

Pros

It's super helpful with real-time analytics, insights which largely influence our decision making.

Cons

Great for real-time reporting and got no complaints.

Review Source

MA

MICHAEL A.  
CLERICAL  
Warehousing  
Used the software for: 1-2 years

### "STILL NOT IMPRESSED"

December 26, 2025

4.0

Pros

I like that it seems to have enhanced automation. That being said, my workflow efficiency has gone up.

Cons

When new features come to DDI, they seem to be hard to get used to and integrating to DDI seems to be very complex.

Review Source

KJ

Kobie J.  
Secretary  
Accounting  
Used the software for: I used a free trial

### "Great and easy to use "

October 27, 2025

5.0

Pros

The data management in this app is great! Also the security that comes with it is also amazing. Is very easy to use as well.

Cons

Nothing. Everything that I’ve said above still stands with what I think about this software. It’s very easy to use.

Review Source

DG

Drew G.  
Managing Partner, CIO  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "Enterprise ERP that lacks basic ERP functionalities"

December 23, 2016

3.0

DDI has been running our business for over 3 years. Warehouse and inventory control systems are decent, accounting meets our basic needs. The biggest issue w DDI is they are a closed source software. Integrating with other strike mission software is virtually impossible. For example, you are bound by DDI into using Authorize.net for payment processing. For a wholesaler, Authorize.net is the least favorable payment processor b/c it cannot pass level 3 data, required for best rates on corporate charge cards. Being bound to Authorize.net costs our business year just in higher CC rates. Another example would be interfacing w 3rd party e-commerce platforms, which is very difficult and expensive to achieve with DDI closed source code. The built-in e-commerce platform is pathetic. It's 1990's web technology not mobile optimized, zero customization for the structure and layout, custom rules and customer-specific catalog pricing for a true B2B experience is not available. the list goes on and on. Your business processes must conform to DDI's framework, when it should be the other way around. There are MANY other ERP solutions that can do what DDI does for a fraction of the price. They keep promising updates to meet these glaring issues, but they never materialize. We'll be making a move in the next 24 months.

Pros

DDI team was readily available during installation and training Detailed financial and sales performance reporting Little downtime.

Cons

Closed-source code eliminates any integration w 3rd party software Baked-in e-commerce platform is woefully outdated DDI is always promising to rollout new features that rarely come to fruition

Review Source

Response from Advantive

March 21, 2017

DDI System strives to be extremely attentive to our user's requests, while paying careful attention to supporting distributors in the new digital economy. DDI's Inform eCommerce API is a comprehensive, transactional interface that supports real-time customer validation/login, price and stock, submit sales order, retrieve order list and line-item detail, saved cart, and user-defined fields. Complete documentation is available at our customer support portal, ddiusers.com, or by starting a support case for an emailed copy. Our native eCommerce and mobile applications are all mobile responsive and provide real-time stock, customer-specific price, extensive sales and invoicing history. We invite you to try our demonstration sites and request a demonstration login to experience how your customers could benefit from this enhanced portal. In 2nd quarter 2017 we added the Cayan gateway for payment card processing. With the robust feature set of this gateway, Inform supports EMV, Level 3 processing to reduce interchange rates, chip and pin, and debit card processing. Pre-authorization, reusable payment profiles, and interactive payment terminal options will follow in 4th quarter 2017. Our responsiveness to evolving technology is what helps us very rarely loose a client to another ERP solution. We welcome your feedback, are happy to discuss further development initiatives and truly hope to retain you as an Inform ERP user. Please continue to reach out to us and contribute to our development roadmap.

VR

Verified Reviewer  
IT Admin  
Warehousing  
Used the software for: 2+ years

### "Solid ERP"

June 13, 2019

5.0

Pros

My favorite thing about this program is that you can pretty much get from any part of the program. From the sales order entry screen to the linked purchase order or to the product details or the customer master file. Sometimes this creates too many options when training new employees, so best to have a good plan for that otherwise new people might get confused.

Cons

It always feels like the developer is adding new features, which is great, but since they charge so much for maintenance you would think these features would be integrated as part of the program, but instead they are offered in a sort of add-on structure, which can be frustrating.

Review Source

EP

Eric P.  
Direct, Supply Chain  
Industrial Automation  
Used the software for: 2+ years

### "Excellent ERP that facilitates data driven decision making. Client for ten years and the software has continued to evolve."

April 20, 2018

5.0

Pros

The constant evolution of the interface and functionality. The Dashboard feature allows users to access enterprise wide cross functional data in real time, which in turn allows for an immediate drill down to root cause. This has proven very helpful in improving our training efficiencies.

Cons

We have always desired the ability for purchase orders to be set as recurring and spawned from a template. This functionality exists on the Sales Order side, and for an master distributor, who often orders in comparable lots at essentially set intervals, there would be an increase in efficiency by eliminating the need to continually created similar POs.

Review Source

MM

Michael M.  
IT Manager  
Consumer Services  
Used the software for: 2+ years

### "version 18 is great "

April 18, 2018

5.0

Pros

Version 18 is a huge improvement over previous versions , the ability to see snap shots of products while adding an order is wonderful . Also being able to see stock levels of products at all location while adding to an order is a very helpful tool .

Cons

While a little hard to learn from the start once you get use to it works smoothly . I for one would like a reference guide for ARW (advanced report writer ) , this would make writing reports much easier . or maybe a Wizard that walks you thru making reports .

Review Source

KM

Kayla M.  
IT / Accounts Payable  
Consumer Services  
Used the software for: 2+ years

### "Inform"

April 11, 2018

5.0

Great system and people to work with.

Pros

Best decision our company ever made was to upgrade our system to Inform. More control over inventory and accounting than what we had before. Customer support is always ready to help.

Cons

Can be a little overwhelming at first but well worth the time and investment.

Review Source

SS

Scott S.  
President  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Satisfied customer for 6 years"

May 9, 2017

5.0

Always adding new features and helping me run my business better.

Pros

Very easy to use and powerful. New employees are able to learn 80% of what they need to learn to do on the software in half a day. We can report on anything we want and write custome reports easily. Best customer service I have had and much better than every other software other business people tell me about.

Cons

It's not free, but you do get what you pay for. With Inform you get very good value. Each module is sold separately.

Review Source

WS

Wanda S.  
Inventory Control Manager  
  
Used the software for: 1-2 years

### "DDI Inform is very intuitive and the customer service is outstanding"

February 20, 2018

4.0

Pros

Customer support is always at your finger tips and the agents are experts. It's an easy system to navigate. As an analyst I find the system easy to use to get the data I need in a timely manner. If the system is lacking they do try to add the upgrades to future releases.

Cons

DDI Inform is constantly releasing upgrades to stay competitive and to fulfill the voice of the customer and this is good and bad: The Lot control functionality needs improvement. I feel that DDI should spend a little more time testing and validating the software upgrades before releasing them in order to avoid bugs and customer discomfort.

Review Source

EH

Eben H.  
Outside Sales Representative  
Building Materials  
Used the software for: 2+ years

### "Carpentry Supply Shop"

April 11, 2018

5.0

Pros

Easy to use, powerful record keeping and accounting. All your customer data and order history is saved and available at your fingertips to help you provide a high level of customer service.

Cons

I would like to have all edit-able fields in the order entry and accounting screens connected so they can be tabbed through. There's a time savings there vs. having to mouse click on each field and then enter values.

Review Source

JM

Jonathan M.  
Senior Sales Representative  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "DDI experience has been great!"

May 1, 2015

4.5

Pros

I have used several ERP software programs for the distribution industry. DDI by far is the most robust, simple and easy to use so far. The CRM package specifically is my favorite. It has allowed me to better serve my customers with hundreds of reporting features at my fingertips. In the past with other ERP programs it is very difficult to gather numbers and really know your numbers. The pivot tables for sales analysis by customer, part number or whatever info I need can be accessed on the software.

Cons

My least favorite part about the product is searching for products among thousands in our product catalog. I wish you could see the price for each product on the menu instead of choosing each product to see pricing. In distribution the product master, or what we can sell is obviously the most important. It is sometimes hard to choose the right product unless you know what is the cheapest or best option while searching.

Review Source

CJ

Christie J.  
Office Manager  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Does more than we can use"

October 9, 2018

5.0

Users who have been on other distribution software absolutely rave about the ease and information available in DDi Inform.

Pros

Easy to learn basics with built in help and video tutorials. Intuitive processes and drill down ability Outstanding support

Cons

Creating reports can be difficult. Cannot make global changes in some fields where it would be extremely useful to do so.

Review Source

LJ

LISA J.  
Owner  
Business Supplies and Equipment  
Used the software for: 2+ years

### "My company has used DDI System since 2005. System and DDI staff both are great to work with."

April 17, 2018

5.0

DDI staff makes it even better.

Pros

Has everything needed to keep precise records of customers, inventory & company finances. Easy to use.

Cons

I really do not have anything that I do not like about DDI System. If I had to choose, it would be that there is not a payroll option.

Review Source

CG

Cody G.  
Commercial & Geothermal Product Manager  
Consumer Services  
Used the software for: 1-2 years

### "DDI changed my work habits!"

May 1, 2015

4.5

Pros

The reporting that Inform provides is unlike any other we could find. We made the switch from an old DOS based program, and the ease of being able to click through things without having to stop, use the bracket key or cntrl \*\* has made life easier. The projected purchase orders & critical inventory reports can be ran every night and ready for our purchasing staff every morning so we don't have to sift through the prior day's transactions to see what we need to reorder.

Cons

This one isn't really a big deal, but we do run across the transaction that, although the account isn't set up as tax exempt, the project/sales order will be. Instead of being able to click 1 button to make the sales order tax exempt, you have to click several spots on every line item. Just a bit tedious in my opinion.

Review Source

ED

Erin D.  
Sales and System Coordinator  
Paper & Forest Products  
Used the software for: 2+ years

### "Distributors Deserve DDI"

May 5, 2015

4.5

Pros

DDI is forever changing with the times. The mobile revolution and ease of access are upon us, and DDI is following suit with their CRM features and mobile capabilities. Recently we were able to get rid of our other CRM and downsize into one software. This made it extremely easy to have our inside and outside staff communicate better.

Cons

I wish that DDI had a customer import feature like it's product import feature. This would make importing leads and customer information easier. But, I know that DDI listens to its users and is constantly making changes to better fit their customers. I may see this feature in future upgrades.

Review Source

lF

lesley F.  
customer service  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Quality POS system with Useful Reporting and Inventory Management"

April 12, 2018

5.0

Pros

The software is Easy to use. They listen to feedback and are available for support and clarity on new functions.

Cons

I Would love to see more themes for color selection on the viewing screens. There's about 7 themes and would love to see more.

Review Source

HW

HEATHER W.  
OFFICE MANAGER  
Consumer Goods  
Used the software for: 2+ years

### "FANTASTIC!"

April 16, 2018

5.0

Pros

\- STREAMLINING OF DUTIES - CALENDAR OF DAILY TASKS - EASE OF USE - MONTHLY TIPS/HINTS - SWIFT RESPONSE(S) FROM SUPPORT

Cons

\- MAIN OFFICE IS LOCATED IN DIFFERENT TIME ZONE

Review Source

JP

Jamie P.  
IT  
Paper & Forest Products  
Used the software for: 2+ years

### "No Brainer"

May 8, 2017

5.0

Pros

The ability to export data seamlessly helps us run advanced reports for our business. The advance report writer also allows me to schedule advanced reports to be emailed out weekly, saving me time.

Review Source

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