# Page 3 | DDI System Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is DDI System the right Enterprise Resource Planning solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/101637/Inform-ERP/reviews --- DDI System 4.6 (78) [View alternatives](https://www.capterra.com/p/101637/Inform-ERP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of DDI System ## Showing most helpful reviews Showing 51-75 of 78 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RL Rebecca L. Customer Service Wholesale Used the software for: 2+ years ### "Easy to use with great customer support" July 2, 2019 4.0 Pros Easy to use, nice interface. Recent updates have made it easy to switch from one screen to another when you need to, but what's even better is that you can hover over certain fields for more information without even having to open a separate window. Cons It sounds ridiculous, but their customer service is almost too responsive. When I send an email with a question, they always follow up with a phone call, and while that may sometimes be necessary, it's annoying when it's not, especially when we are having a busy day and would rather keep the phones open for customers. We are a small company. Review Source BR Barb R. Credit manager Consumer Services Used the software for: 1-2 years ### "DDI is easy to use after the first go live sessions." May 8, 2017 5.0 The support team in Portland are very helpful. Pros All the tools that can be used to help our company grow. We find something new everyday that has helped us with our sales team. Cons There is so much data that it is hard to find where to get it. Intakes some digging and time that you don't always have. Review Source MS Mike S. Director of Marketing Business Supplies and Equipment Used the software for: 6-12 months ### "Effective and Efficient All-in-One Software" May 4, 2015 5.0 Pros DDI is a solid system that allows you to do just about everything with plenty of useful features and extras. Managing our database is extremely easy with DDI. The customer support is great and very helpful. Whenever I have issues or questions, I know I can quickly get an answer. It is frequently updated and improved based on customer feedback. Cons Sometimes the updates contain big changes, from a functionality standpoint, that take some getting used to. The built-in help function needs to be updated as the software is updated to reflect the updates so we can read up on the new stuff and how to use it. Sometimes there's overlap - several different buttons that lead to the same thing and unnecessary steps that lead you to the same thing in the end. Those could be eliminated to reduce clicking and clutter. Review Source NF Nealy F. Office Manager Paper & Forest Products Used the software for: 1-2 years ### "It has been easy to train new employees on this ERP system." April 12, 2018 4.0 Pros The easy to use and explain interface. The fact that updates are included in software upgrades. Customer support follows up with an email. Cons Some of the reporting features can be cumbersome. No aged inventory report that ties to sales reps. Review Source MF Michael F. Vice President Consumer Services Used the software for: 1-2 years ### "DDI review " May 8, 2017 4.0 Pros The changes made by listening to the customer and the ease of use within the system and being able to get information easily Cons The difficulty of being able to change a customer on a sales orders after the sales order has been saved Review Source TA TINO A. COUNTER SALES Consumer Services Used the software for: 6-12 months ### "DDI USAGE" April 16, 2018 4.0 NO Pros IT'S A HIGHER TECH SYSTEM THAN OUR OLD ONE. DDI HAS MANY MORE OPTIONS OF REPORTS AND ANALYSIS CHARTS. Cons THE TAB BUTTON IS USED AS THE "ENTER" KEY AND IT TAKES SOME TIME TO GET USED TO. ALSO NOT BEING ABLE TO "UN-FINALIZE" A TICKET ONCE SAVED HAS PROVED TO BE VERY TIME CONSUMING TO CORRECT AN ERROR. Review Source JT JAMES T. SHOWROOM SALES Consumer Services Used the software for: 6-12 months ### "SHOW ROOM SALES" April 13, 2018 5.0 VOICE COMMANDS Pros THE EASE OF FLOWING THROUGH SEVERAL CUSTOMERS WITHOUT CHANGING SCREENS. THE ICON CHOICE TO PUT A CUSTOMER NAME IN AND RECIEVE THE WHOLE HISTORY AND ACCOUNTING Cons CANNOT THINK OF ANY,COMPARING IT TO OUR OLD SYSTEM. IF ANYTHING IT MAYBE THE LOG ON PROCESS IS UP TO FOUR STEPS . Review Source tF terrie F. sales assistant Consumer Services Used the software for: 6-12 months ### "make work easy" April 13, 2018 5.0 great program..easy to use...user friendly.. Pros easy to track orders..track customers payments and orders..inventory at a glance...send invoices from program! Cons i am just getting used to it..trying to remember everything... had some trouble with lump sum billing..but has been fixed Review Source RP Ray P. Purchasing Manager Consumer Services Used the software for: 6-12 months ### "The more I use the system, the more I like it." December 4, 2018 4.0 Pros The Pricing Menu - the Price Matrices, the Price Rollup Schedule, and the Product Import - when all used in conjunction with one another, they make for a very functional and user-friendly system. Plus, the reporting on them is very easy to work with and understand. Cons I have found some unnecessary steps in some of the more basic functions. It tends to make some easy tasks a bit daunting. Review Source GM Glenn M. IT Manager Consumer Goods Used the software for: 2+ years ### "Solid ERP System" August 6, 2018 4.0 Pros We've been on this system for almost 8 years now, and it's been great to see it evolve over time. The developers are constantly looking for ways to make the user experience more efficient and giving us more ways to use the system. Personally I find the Advanced Report Writer function to be the most useful as I can provide automated reports to various departments daily, weekly, or monthly. Cons There are sometimes issues known to the developers that don't get communicated to the users. I had a conversation with their support staff last week where I mentioned an issue we've been seeing for a number of months and he said it was a known issue but nobody had bothered to communicate it. Seems like they also charge a lot of money for maintenance, then try to charge more for features when they are added as well. Review Source NB Nicole B. Customer Service Manager Business Supplies and Equipment Used the software for: 2+ years ### "DDI Software Review " May 1, 2015 5.0 Pros DDI has excellent Customer Service and really knows our Janitorial Industry and what is needed for us to get to the end result. It is a user friendly software with excellent reports. Cons When the upgrades take place- the bugs that need to be worked out. Review Source KG Kris G. sales Consumer Services Used the software for: Less than 6 months ### "Easy to input orders." April 16, 2018 4.0 Pros Items can be scanned in, or typed (part or model numbers). Orders can be searched by status. More of a windows based application. Cons Cannot sort orders based on item number or simply the PO number. Must have account number or customer file pulled up. Would like to be able to sort based on information only. Review Source MM Matt M. Purchasing Agent Business Supplies and Equipment Used the software for: 2+ years ### "DDI Program is great!" May 1, 2015 4.5 Pros Great support and quick with replies normally. The program is easy to navigate and pretty easy to train new staff on. Great search capabilities within the program. Cons Custom reporting creation is a little complicated. Review Source RL Russell L. General Manager Consumer Services Used the software for: 6-12 months ### "The Long Term " April 6, 2018 4.0 At times it's a bit confusing however over the long term this software will be a fantastic tool for us. Pros I can identify issues that come up pretty easily with the audit tool. We often need to understand the sequence of events. Its fantastic. However this area can also be confusing for the general lay person. Cons The Inventory system is still a Mystery, after 9 months I have serious issues with it. I need better control on my parts. I would love to see this simplified. Not clear on why we have so many issue with it. Review Source AH Andrew H. Paper & Forest Products Used the software for: 1-2 years ### "DDI learning" June 25, 2015 2.5 Pros The "Salesperson Dashboard" page is excellent. Easy to look at open orders and backorders. Also beneficial to see whats in billing. Cons "Salesman Commissions" page seems old school. The fact that I can only "view" or "print" is really frustrating. Also, it should be categorized by date and not by alphabetical order of first customer. Review Source TG Torin G. Warehouse Manager Retail Used the software for: Less than 6 months ### "DDI Is The Best" December 14, 2016 5.0 We started using this software about 3 yrs ago. It has made our inventory control a lot easier to manage, inventory ordering faster and more efficient, and overall use easier to understand. Pros I like how fast the system starts up. I like how easy it is to understand and use the icons. I like how easy it is to input and store serial numbers that are critical for our record keeping. Cons Sometimes we have software issues that causes input information the printer reader to "disagree". Review Source RA Rickey A. Office Manager Building Materials Used the software for: 1-2 years ### "DDI Success!" May 1, 2015 5.0 Pros What I like most is that DDI makes there program very user friendly, which helps out a great deal when training new hires. The "save cart" option is a great tool and a huge time saver when looking for items in the same category. Cons That you have to use Tab for everything instead of Enter. Review Source RR Randal R. COUNTER Industrial Automation Used the software for: 1-2 years ### "DDI REVIEW" June 25, 2015 4.0 Pros Easy to learn and use. Can do a lot from one screen compared to some others. Email alerts on POs and faxes is nice. Cons Serial number searches - have to scroll through the list instead of entering the serial #. No shipping on stock transfers. Items on transfer don't show committed. Review Source KD KEVIN D. COUNTER SALES Consumer Services Used the software for: Less than 6 months ### "GREAT CUSTOMER SERVICE IS EASY WITH INFORM SOFTWARE" April 12, 2018 5.0 Pros The ease of use of this software is huge for us. The amount information obtainable is also a great feature. The integration of UPS into our order software allows for us to easily provide shipment information to our customers. Cons No easy way to un-finalize an invoice the same day it was finalized. This is necessary when a customer changes something on their order last minute. Review Source GS George S. Branch Manager Consumer Services Used the software for: 1-2 years ### "Getting more useful after reading our first year" May 9, 2017 5.0 Good system getting more useful every day Pros Many reports available with so much data points to choose from makes system more informative than our old one Cons Self learning is somewhat tough and a longer training period by Inform trainers would be better for new accounts Review Source jS james S. sales associate Consumer Services Used the software for: Less than 6 months ### "easy to use" April 12, 2018 5.0 overall its a great product Pros its very easy to use. its functionality is like none other. its helped me transition from the old software semmlessly. Cons one of the only things i didnt care for was the use of the mouse. it took a bit to get used to with the tab key and using the mouse so much. Review Source AM Ana M. accounts receivable Business Supplies and Equipment Used the software for: 6-12 months ### "This program is great." May 8, 2017 5.0 DDI staff is great. Awesome personality and very professional. Pros The easyness of making work more efficient and reliable. This software helps us be more productive and faster. Cons The calendar features should be more reliable. It would be helpful to have the access to have daily reminders, like any phone calendars. Review Source LP Leslie P. Customer Service Business Supplies and Equipment Used the software for: 6-12 months ### "I have been using this system since October of 2014" June 25, 2015 4.0 Pros I like the user friendliness of it. When I don't know exactly where to find something. I find it eventually and then it seems so simple Cons I wish I could have had more training before starting on the system. Review Source MH Monique H. Purchasing Manager Business Supplies and Equipment Used the software for: 6-12 months ### "Smooth Transition" June 25, 2015 5.0 Pros The ease of building items, searching for items, and processing orders. Cons The fact that when an order looks to be completed, but still shows up on my "OPEN ORDER" report. Review Source TM Thomas M. Business Supplies and Equipment Used the software for: 6-12 months ### "Making life easier with smoother processes " June 30, 2015 4.0 Pros Easy to use and captures data needed to be organized Cons TRAINING we didn't get enough training and it caused confusion at start up date Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.