# Page 3 | DDI System Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is DDI System the right Enterprise Resource Planning solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/101637/Inform-ERP/reviews

---

DDI System

4.6 (78)

[View alternatives](https://www.capterra.com/p/101637/Inform-ERP/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 3 - Reviews of DDI System

## Showing most helpful reviews

Showing 51-75 of 78 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RL

Rebecca L.  
Customer Service  
Wholesale  
Used the software for: 2+ years

### "Easy to use with great customer support"

July 2, 2019

4.0

Pros

Easy to use, nice interface. Recent updates have made it easy to switch from one screen to another when you need to, but what's even better is that you can hover over certain fields for more information without even having to open a separate window.

Cons

It sounds ridiculous, but their customer service is almost too responsive. When I send an email with a question, they always follow up with a phone call, and while that may sometimes be necessary, it's annoying when it's not, especially when we are having a busy day and would rather keep the phones open for customers. We are a small company.

Review Source

BR

Barb R.  
Credit manager  
Consumer Services  
Used the software for: 1-2 years

### "DDI is easy to use after the first go live sessions."

May 8, 2017

5.0

The support team in Portland are very helpful.

Pros

All the tools that can be used to help our company grow. We find something new everyday that has helped us with our sales team.

Cons

There is so much data that it is hard to find where to get it. Intakes some digging and time that you don't always have.

Review Source

MS

Mike S.  
Director of Marketing  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "Effective and Efficient All-in-One Software"

May 4, 2015

5.0

Pros

DDI is a solid system that allows you to do just about everything with plenty of useful features and extras. Managing our database is extremely easy with DDI. The customer support is great and very helpful. Whenever I have issues or questions, I know I can quickly get an answer. It is frequently updated and improved based on customer feedback.

Cons

Sometimes the updates contain big changes, from a functionality standpoint, that take some getting used to. The built-in help function needs to be updated as the software is updated to reflect the updates so we can read up on the new stuff and how to use it. Sometimes there's overlap - several different buttons that lead to the same thing and unnecessary steps that lead you to the same thing in the end. Those could be eliminated to reduce clicking and clutter.

Review Source

NF

Nealy F.  
Office Manager  
Paper & Forest Products  
Used the software for: 1-2 years

### "It has been easy to train new employees on this ERP system."

April 12, 2018

4.0

Pros

The easy to use and explain interface. The fact that updates are included in software upgrades. Customer support follows up with an email.

Cons

Some of the reporting features can be cumbersome. No aged inventory report that ties to sales reps.

Review Source

MF

Michael F.  
Vice President  
Consumer Services  
Used the software for: 1-2 years

### "DDI review "

May 8, 2017

4.0

Pros

The changes made by listening to the customer and the ease of use within the system and being able to get information easily

Cons

The difficulty of being able to change a customer on a sales orders after the sales order has been saved

Review Source

TA

TINO A.  
COUNTER SALES  
Consumer Services  
Used the software for: 6-12 months

### "DDI USAGE"

April 16, 2018

4.0

NO

Pros

IT'S A HIGHER TECH SYSTEM THAN OUR OLD ONE. DDI HAS MANY MORE OPTIONS OF REPORTS AND ANALYSIS CHARTS.

Cons

THE TAB BUTTON IS USED AS THE "ENTER" KEY AND IT TAKES SOME TIME TO GET USED TO. ALSO NOT BEING ABLE TO "UN-FINALIZE" A TICKET ONCE SAVED HAS PROVED TO BE VERY TIME CONSUMING TO CORRECT AN ERROR.

Review Source

JT

JAMES T.  
SHOWROOM SALES  
Consumer Services  
Used the software for: 6-12 months

### "SHOW ROOM SALES"

April 13, 2018

5.0

VOICE COMMANDS

Pros

THE EASE OF FLOWING THROUGH SEVERAL CUSTOMERS WITHOUT CHANGING SCREENS. THE ICON CHOICE TO PUT A CUSTOMER NAME IN AND RECIEVE THE WHOLE HISTORY AND ACCOUNTING

Cons

CANNOT THINK OF ANY,COMPARING IT TO OUR OLD SYSTEM. IF ANYTHING IT MAYBE THE LOG ON PROCESS IS UP TO FOUR STEPS .

Review Source

tF

terrie F.  
sales assistant  
Consumer Services  
Used the software for: 6-12 months

### "make work easy"

April 13, 2018

5.0

great program..easy to use...user friendly..

Pros

easy to track orders..track customers payments and orders..inventory at a glance...send invoices from program!

Cons

i am just getting used to it..trying to remember everything... had some trouble with lump sum billing..but has been fixed

Review Source

RP

Ray P.  
Purchasing Manager  
Consumer Services  
Used the software for: 6-12 months

### "The more I use the system, the more I like it."

December 4, 2018

4.0

Pros

The Pricing Menu - the Price Matrices, the Price Rollup Schedule, and the Product Import - when all used in conjunction with one another, they make for a very functional and user-friendly system. Plus, the reporting on them is very easy to work with and understand.

Cons

I have found some unnecessary steps in some of the more basic functions. It tends to make some easy tasks a bit daunting.

Review Source

GM

Glenn M.  
IT Manager  
Consumer Goods  
Used the software for: 2+ years

### "Solid ERP System"

August 6, 2018

4.0

Pros

We've been on this system for almost 8 years now, and it's been great to see it evolve over time. The developers are constantly looking for ways to make the user experience more efficient and giving us more ways to use the system. Personally I find the Advanced Report Writer function to be the most useful as I can provide automated reports to various departments daily, weekly, or monthly.

Cons

There are sometimes issues known to the developers that don't get communicated to the users. I had a conversation with their support staff last week where I mentioned an issue we've been seeing for a number of months and he said it was a known issue but nobody had bothered to communicate it. Seems like they also charge a lot of money for maintenance, then try to charge more for features when they are added as well.

Review Source

NB

Nicole B.  
Customer Service Manager  
Business Supplies and Equipment  
Used the software for: 2+ years

### "DDI Software Review "

May 1, 2015

5.0

Pros

DDI has excellent Customer Service and really knows our Janitorial Industry and what is needed for us to get to the end result. It is a user friendly software with excellent reports.

Cons

When the upgrades take place- the bugs that need to be worked out.

Review Source

KG

Kris G.  
sales  
Consumer Services  
Used the software for: Less than 6 months

### "Easy to input orders."

April 16, 2018

4.0

Pros

Items can be scanned in, or typed (part or model numbers). Orders can be searched by status. More of a windows based application.

Cons

Cannot sort orders based on item number or simply the PO number. Must have account number or customer file pulled up. Would like to be able to sort based on information only.

Review Source

MM

Matt M.  
Purchasing Agent  
Business Supplies and Equipment  
Used the software for: 2+ years

### "DDI Program is great!"

May 1, 2015

4.5

Pros

Great support and quick with replies normally. The program is easy to navigate and pretty easy to train new staff on. Great search capabilities within the program.

Cons

Custom reporting creation is a little complicated.

Review Source

RL

Russell L.  
General Manager  
Consumer Services  
Used the software for: 6-12 months

### "The Long Term "

April 6, 2018

4.0

At times it's a bit confusing however over the long term this software will be a fantastic tool for us.

Pros

I can identify issues that come up pretty easily with the audit tool. We often need to understand the sequence of events. Its fantastic. However this area can also be confusing for the general lay person.

Cons

The Inventory system is still a Mystery, after 9 months I have serious issues with it. I need better control on my parts. I would love to see this simplified. Not clear on why we have so many issue with it.

Review Source

AH

Andrew H.  
  
Paper & Forest Products  
Used the software for: 1-2 years

### "DDI learning"

June 25, 2015

2.5

Pros

The "Salesperson Dashboard" page is excellent. Easy to look at open orders and backorders. Also beneficial to see whats in billing.

Cons

"Salesman Commissions" page seems old school. The fact that I can only "view" or "print" is really frustrating. Also, it should be categorized by date and not by alphabetical order of first customer.

Review Source

TG

Torin G.  
Warehouse Manager  
Retail  
Used the software for: Less than 6 months

### "DDI Is The Best"

December 14, 2016

5.0

We started using this software about 3 yrs ago. It has made our inventory control a lot easier to manage, inventory ordering faster and more efficient, and overall use easier to understand.

Pros

I like how fast the system starts up. I like how easy it is to understand and use the icons. I like how easy it is to input and store serial numbers that are critical for our record keeping.

Cons

Sometimes we have software issues that causes input information the printer reader to "disagree".

Review Source

RA

Rickey A.  
Office Manager  
Building Materials  
Used the software for: 1-2 years

### "DDI Success!"

May 1, 2015

5.0

Pros

What I like most is that DDI makes there program very user friendly, which helps out a great deal when training new hires. The "save cart" option is a great tool and a huge time saver when looking for items in the same category.

Cons

That you have to use Tab for everything instead of Enter.

Review Source

RR

Randal R.  
COUNTER  
Industrial Automation  
Used the software for: 1-2 years

### "DDI REVIEW"

June 25, 2015

4.0

Pros

Easy to learn and use. Can do a lot from one screen compared to some others. Email alerts on POs and faxes is nice.

Cons

Serial number searches - have to scroll through the list instead of entering the serial #. No shipping on stock transfers. Items on transfer don't show committed.

Review Source

KD

KEVIN D.  
COUNTER SALES  
Consumer Services  
Used the software for: Less than 6 months

### "GREAT CUSTOMER SERVICE IS EASY WITH INFORM SOFTWARE"

April 12, 2018

5.0

Pros

The ease of use of this software is huge for us. The amount information obtainable is also a great feature. The integration of UPS into our order software allows for us to easily provide shipment information to our customers.

Cons

No easy way to un-finalize an invoice the same day it was finalized. This is necessary when a customer changes something on their order last minute.

Review Source

GS

George S.  
Branch Manager  
Consumer Services  
Used the software for: 1-2 years

### "Getting more useful after reading our first year"

May 9, 2017

5.0

Good system getting more useful every day

Pros

Many reports available with so much data points to choose from makes system more informative than our old one

Cons

Self learning is somewhat tough and a longer training period by Inform trainers would be better for new accounts

Review Source

jS

james S.  
sales associate  
Consumer Services  
Used the software for: Less than 6 months

### "easy to use"

April 12, 2018

5.0

overall its a great product

Pros

its very easy to use. its functionality is like none other. its helped me transition from the old software semmlessly.

Cons

one of the only things i didnt care for was the use of the mouse. it took a bit to get used to with the tab key and using the mouse so much.

Review Source

AM

Ana M.  
accounts receivable  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "This program is great."

May 8, 2017

5.0

DDI staff is great. Awesome personality and very professional.

Pros

The easyness of making work more efficient and reliable. This software helps us be more productive and faster.

Cons

The calendar features should be more reliable. It would be helpful to have the access to have daily reminders, like any phone calendars.

Review Source

LP

Leslie P.  
Customer Service  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "I have been using this system since October of 2014"

June 25, 2015

4.0

Pros

I like the user friendliness of it. When I don't know exactly where to find something. I find it eventually and then it seems so simple

Cons

I wish I could have had more training before starting on the system.

Review Source

MH

Monique H.  
Purchasing Manager  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "Smooth Transition"

June 25, 2015

5.0

Pros

The ease of building items, searching for items, and processing orders.

Cons

The fact that when an order looks to be completed, but still shows up on my "OPEN ORDER" report.

Review Source

TM

Thomas M.  
  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "Making life easier with smoother processes "

June 30, 2015

4.0

Pros

Easy to use and captures data needed to be organized

Cons

TRAINING we didn't get enough training and it caused confusion at start up date

Review Source

Similar Products

Featured