# Page 3 | Trail Blazer Non-Profit Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Trail Blazer Non-Profit Manager the right Fundraising solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/101648/Trail-Blazer/reviews --- Trail Blazer Non-Profit Manager 4.4 (71) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Trail Blazer Non-Profit Manager ## Showing most helpful reviews Showing 51-71 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BS Betsy S. Executive Director Individual & Family Services Used the software for: 6-12 months ### "Great for fundraising" December 17, 2020 5.0 Pros Trailblazer is easy to use and the customer support is very helpful when questions arise. Cons Some of the reporting options could be a bit more straightforward to use, however they are pretty easy to customize. Review Source RG Riley G. Civic & Social Organization Used the software for: ### "Good product, great support" June 12, 2014 3.5 Pros Their customer support definitely. It is always easy to get in touch with them, and they've developed an extremely helpful online bank with screenshot photos to easily walk you through the process. Cons The email system isn't set up the best. In order to get a professional-looking email, which we've gotten from other sources, we have to know how to code in the technical aspects. This isn't our strong suit and makes mass emailing difficult. It would also be much simpler if it could interface with our accounting software (Peachtree). We wouldn't have to do a lot of the duplicate work recording donations and such. Additionally, it would be very helpful if the notification feature could send an email to the responsible party and not just notify their Trail Blazer account. Review Source Response from Trail Blazer Campaign Services December 30, 2014 Trail Blazer has addressed this email building concern. In October of 2014, Trail Blazer added an entirely new mass email editor called CK Editor. Now, it’s far easier for customers to create their own mass emails than before. It has been well received by our customers. MD Miranda D. Continuous Improvement Coordinator Environmental Services Used the software for: 6-12 months ### "Trail Blazer is intimate and helpful" March 21, 2018 4.0 This is a solid product, and they are constantly upgrading the software to look neater, work faster, and become more customizable. Pros TrailBlazer is a small company that treats its customers like family. Their customer support picks up every time I call and they are incredible helpful no matter what question I ask. Cons The platform is not cloud-based, but this is fine for small organizations. We loved the customization that is available, though some of the features are not very intuitive and taking longer than anticipated to setup. Review Source Jesse A. Development Director Think Tanks Used the software for: 2+ years ### "Little-known standout product!" November 9, 2018 4.0 Generally good. It does what we need for a reasonable price, and with great support by the Trailblazer team. The downsides--remote Mac access, ugly interface, manual importing--are a hassle, but we're used to it. Pros Fantastic customer support. Pretty intuitive to navigate. The right level of features for my fundraising program--all the functionality I need, but not too much to clutter my dashboard or brain. Easy to train colleagues. Cons Quite challenging to use on a Mac platform, which seems to be the predominant OS in educational/university settings and also among many non-profits. You have to use helper "remote connection" software even to reach the Trailblazer server, and then it looks and works like you're on a PC. Which leads to my other con: The interface is unimaginably ugly. Looks count, and most other CRMs are now clean and beautiful. Definitely affects the user experience to use attractive sites and software all day, but then to have to switch to early-'90s Windows land for database work. Also, Trailblazer doesn't work directly with the payment gateway required by the university where we're based. (Cybersource/Secure Acceptance) That means donations aren't entered automatically, but rather we have to import them manually. I see this as more of a limitation by our university than by Trailblazer, but it's still a hassle. Review Source LP Laura P. Used the software for: ### "" January 4, 2013 3.5 We have been disappointed by the system thus far as we are a MAC/Apple office - the smaller screen and need for Remote Desktop App is cumbersome and frustrating. When I did the demo at home on my PC it was crisp, clear and easy to navigate. We might have made a different choice if I had used the demo on my MAC. Great customer support - they really do answer by the second ring and they don't give up until you are satisfied. In the first week, I must have called 10 times - Joel and all of the folks were helpful, polite and informed. I think it is a great system that can do a wide variety of things - our challenge now is to dedicate a staff person who will be responsible for learning all of the "bells and whistles" and making it worth the money invested. Review Source Response from Trail Blazer Campaign Services January 11, 2013 This points to a deficiency in our documentation. We have since updated our documentation and contacted Laura. If you select “View” from the Remote Desktop Client (RDC) menu bar and choose “full screen,” the Trail Blazer window will occupy the full physical screen, and you’ll get the image clarity Laura referred to. JW Jacqueline W. Office Manager Education Management Used the software for: 6-12 months ### "Easy to Manage" December 17, 2020 5.0 We have an excellent overall experience. There are new users and everyone has been able to catch on to the program very well. Pros Easy to use. Customer Support. Allow for monthly payments. Cons Have not found any reason n ot to like this product. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing Trail Blazer Non-Profit Manager Price. Review Source CS Charity S. Primary/Secondary Education Used the software for: ### "Trail Blazer was a perfect choice for my non-profit" February 11, 2015 4.5 Pros We are a small staff, and I am the only one with any experience (limited) with software like Trail Blazer. Trail Blazer is intuitive to use, and if I get stuck, I have software support at my fingertips through the support team at Trail Blazer, but also through step-by-step instructions on the site. The staff has been very helpful, and they get back to me right away, so I'm never stuck for long. Cons The software is a perfect fit for us, so I have not had a negative feeling toward anything specific. We have not yet rolled out all the functionality (web and event modules), but that is primarily because we are taking our time in learning one part of the software before moving to the next. Review Source DE Dennis E. Vice-President/Treasurer Fine Art Used the software for: Less than 6 months ### "Very Happy With Our Decision " May 18, 2017 4.0 Pros The customer service is outstanding, always available and quick to respond. We're finding the features easy to learn and navigate, and our first try at a donor renewal mailing went off without a hitch. Cons Would like to have the ability to record a person's name along with the company they represent in a donor record more easily. They have patched together a solution for us that remains a little awkward in searching records and mail merging. Review Source MR Mildred R. Consultant Civic & Social Organization Used the software for: 2+ years ### "Used it for two years" May 21, 2015 5.0 Pros the customer support and ease of using the software. It's easy to find all the data Cons that it doesn't have a connection to a general ledger Review Source ML Mary L. Development Director Health, Wellness and Fitness Used the software for: 2+ years ### "Trail Blazer review" November 12, 2018 3.0 Also, I haven't had time to really learn the program, so I end up forgetting how to use the software between sessions. It is not super intuitive and can be difficult to use. Pros The staff are super helpful. I would like it to perform as our donor management tool, but we haven't gotten to that point yet. Cons Honestly, this platform has been difficult for me because I have a MAC and it doesn't translate well. I have had a hard time using the features because of that. Review Source LH Linda H. Director of Development & Marketing Used the software for: Less than 6 months ### "While we are still learning the various functions and tweaking our data in Trail Blazer we have high hopes that this platform will serve us well. " April 28, 2017 4.0 Pros That we can have all of our information on one data base which will make it much easier in tracking potential donors. Cons There are a few features that we would still like to have for our education departments and events and we have spent hours cleaning up the data base once it was transferred over to match with the Trail Blazer system while meeting our needs. Review Source LN Lee N. Development Specialist Used the software for: ### "Awesome contact management system, communication, events and more! " January 27, 2016 5.0 Not having any coding experience I thought it might be difficult to use HOWEVER, the customer service is AWESOME! They created our first template for us and it was exactly what we had envisioned. They have a quick turnaround on any email (Joel!) and are always available by phone (Kevin)! The you tube videos are helpful too with the graphics as I am a visual learner. We have several upcoming events and look forward to using the event portion of the system. As I said we are still in the learning curve but so far it has been a positive experience. With so many programs available and us being a new nonprofit it's hard to know which one to go with- I'm glad we chose TrailBlazer. Review Source AB April B. Civic & Social Organization Used the software for: ### "Great service and company!" December 24, 2014 4.0 Pros The customer service is awesome, and there is always someone available to help. Cons The system has a pretty steep learning curve if you aren't used to databases, and the basic word processor to create a physical letter or receipt for donors is pretty limited. Review Source JZ Jen Z. Used the software for: ### "" December 12, 2011 4.5 I work for a small nonprofit organization with limited staff capacity. We have used Trail Blazer Non-Profit Manager for several years. It has worked great for us. We are able to efficiently manage donors and contributions, run reports and queries, send e-blasts and generate other correspondence, track contacts, while sorting contacts into groups. The customer service is excellent and we appreciate that they have a local office where people actually answer the phone. There is also a large help center with videos, webinars, and access 24/7 to my questions. Review Source CS Chris S. Used the software for: ### "Traiblazer rocks!" September 18, 2014 4.5 Pros The expandable and editable search function is a great tool. Also, the Thank You letter mass printing option is a big time saver. Coming from Salsa to Trailblazer, I am very happy with the upgraded database and tools, and for a fraction of the price! Cons For Mac, the remote desktop is a little slow at times, and saving files to the local computer takes a few extra steps. It's not a major problem though. Review Source SM Susan M. Fine Art Used the software for: Less than 6 months ### "Much more user-friendly than eTap!" December 23, 2014 4.5 Pros The customer support is flawless. These folks really want to ensure the best experience possible. Cons It isn't as easy to set up as we'd hoped, and we are not able to set up class registration very well. We also need reserved seating, which they don't offer. Review Source Response from Trail Blazer Campaign Services May 5, 2017 It was true that in December 2014 Trail Blazer’s software did not offer reserved seating functions. However in September 2015 reserved seating functions were added on the desktop version, and on the mobile phone. Attendees can reserve the seat(s) they want and the price bracket (i.e. child, adult, senior, non-member, member, etc.) easily from their smartphone or our free web forms RW Rebecca W. Fine Art Used the software for: ### "Good product for the money" September 17, 2014 3.5 Pros The price is great. The customer service is very prompt and generally helpful. Cons It can be very time consuming to maintain data integrity. Review Source KC Katheen C. Board Secretary Used the software for: ### "Beginning user" November 28, 2011 5.0 I would recommend it period. Pros I have found Trail Blazer to be easy to use right out of the box. There is still a long learning curve but their customer service and knowledge support is great. Cons Non that I have come across so far. Review Source GT Graciela T. Used the software for: ### "" May 29, 2013 4.5 We are very pleased with the product and with the support we have gotten from the team. Although the learning curve is pretty steep, the product is fantastic. Thank you for your help. Review Source JF Joann F. Fund Development Director Civic & Social Organization Used the software for: Less than 6 months ### "Not as easy or intuitive as it sounded." December 19, 2017 3.0 It seems like their transition from political campaigns to non-profits is still missing important elements. Pros Really good customer support. Very capable people who respond quickly and with precise information. Cons No stats for like-users. No pre-paked campaigns such as Year-End Drive. Missing important features. Review Source RC Ryan C. Director Religious Institutions Used the software for: Less than 6 months ### "Awesome product" October 9, 2016 5.0 Makes managing the small stuff that much easier. It seems to specifically target non profit organizations and assist them with accounting stuff that the average Joe can't understand. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.