--- title: "Go1Desk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Go1Desk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/10185479/Go1Desk/" page_type: "product" language: "en" --- # Go1Desk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 12, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support) Go1Desk ## What is Go1Desk? Go1Desk brings customer support, internal IT requests, and a lightweight CRM into one shared workspace, so small service teams stop juggling separate tools for each. Every support and IT ticket lives in a single queue, filterable by team, priority, or status, with a list or Kanban board view depending on how your team likes to work. Tickets link back to a real contact and company record, so the full history is there the moment a customer reaches out again. A visual deals pipeline tracks opportunities from first contact to won or lost, and custom record types let you model anything specific to your business, like buildings or assets, with their own fields. Email-to-ticket works instantly with no DNS setup, and a WhatsApp Business number connects using your own free Meta developer account at no extra cost. Go1Desk is free forever for one seat, with paid plans starting at $8 per seat per month as your team grows. ## What is Go1Desk used for? [Help Desk](https://www.capterra.com/help-desk-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $8 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Go1Desk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=go1desk.app&name=Go1Desk) ## Features Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Automated Routing Tickets are automatically assigned to specific agents based on predefined rules CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Fields Customize data fields to support various needs and use cases Go1Desk 16 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Fields: Customize data fields to support various needs and use cases - Email to Case: Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Free $0.00 It includes: - Ticket Management, Queue Management, Email to Case, Customer Database Starter $8.00 Per User,Per Month It includes: - Ticket Management, Queue Management, Email to Case, Automated Routing, Service Level Agreement (SLA) Management, Macros/Templated Responses, Access Controls/Permissions Growth $16.00 Per User,Per Month It includes: - (everything from Starter) plus CRM, Customizable Fields, Reporting/Analytics, Activity Dashboard Suite $28.00 Per User,Per Month It includes: - (everything from Growth) plus whatever call-logging/audit-related options exist in that dropdown Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.