Who Uses This Software?

Public Works Departments across the US and Canada.


Average Ratings

14 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Tracker Software
  • www.pubworks.com/
  • Founded 1997
  • United States

About PubWorks

PubWorks is comprehensive, GIS-Integrated Asset and Management software for Public Works. Cities and counties large and small are managing Work Orders, Service Requests, Fixed Assets, Fleet Maintenance and Job Costing. With seamless integration, PubWorks forms a public works solution that is unmatched for ease-of-use and value.


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PubWorks Features

  • Billing & Invoicing
  • Compliance Management
  • Contract Management
  • Customer Database
  • Document Management
  • Equipment Maintenance
  • Fixed Asset Management
  • Job Costing
  • Project Management
  • Service Request Management
  • Work Order Management

PubWorks Reviews Recently Reviewed!


Very positive

Oct 19, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Flexible, allows us to track projects, fleet equipment and service requests. With the crew supervisor's entering the project data we are able to reconcile payroll with out time clock and payroll generated by the clerk's office. We pull odometer reading from our fuel system into the fleet module to prompt vehicle service etc.

Cons: I don't have a good answer because we are not using it near it's capability. I would like to be able to clear all data after 5-years. We are not a history museum, and only want to keep records the statutorily mandated time.,

Overall: We know and can compare costs of projects. Track fleet maintenance and prepare budget projections.

Vendor Response

by Tracker Software on February 02, 2018

Hi David,
I brought up your issue with our support team, and I just heard back that they worked out a solution for you.

Since you've been a customer since 2006, it's no wonder that you'd like to keep your old data hidden. Thanks for bringing this to our attention. Please let us know if you are satisfied with the solution they created for you. Contact them anytime at Support@PubWorks.com. Thank you, David, for your continued business with PubWorks, we value you as a customer.
-Ellen Winter

Easy and quick to assimilate

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of entering data and extracting reports. The ability to attached photos and invoices to daily reports. The ability of the public to submit their concerns and complaints through our website.

Cons: Updating the mapping component. Maps change every year and I have to call and get them updated. I would also like a component that would allow me to enter every time I work on one of our facilities.

Overall: A more professional appearnace to our public with the reporting mechanisms.

The support has made a big difference in giving a good experience.

Mar 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Very intuitive, easy to learn. Flexible enough to use for indirect purposes not originally programmed, such as permit tracking.

Cons: The desktop version spoiled us, so when the mobile version came out with limited capacity, it disappointed us, though we still use it.

I can't say enough about PubWorks. Reports are at the click of a button now!

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to get a report and how many different reports are in the software. It's so simple to use, if you can read, you can generate a report for yourself. If I can't figure something out, the Help Desk is so easy to get in contact with. If you put in a help request, within the hour you will hear back.

It is a great product that really advanced our record keeping.

Oct 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We are able to create reports in a matter of seconds. Our old system took much longer to develop any kind of information into a report.

The program does most of what we need. It would be easy to make it do everything we need it to do.

Oct 27, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: It is organized well and fairly easy to learn. I like that you can open multiple forms and look up information in those while entering in daily activities....

Cons: The reporting could be better, and it would be nice if it were easier to export just fields you want into a spreadsheet or CSV.

Provides a solid foundation for the various functions a public works agency would require data on.

Mar 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Windows based. Easy to use. Reports are extensive. Used this greatly during Super Storm Sandy for FEMA reporting.

use daily to track cost of projects done on county roads and bridges.

Mar 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about his software is the ease of use of this program, once it is set up. The reports that can be run.

Cons: What I like least about this software is that it locks up and shuts down occasionally.

We implemented PubWorks to help track expenditures on small highway maintenance projects.

Oct 24, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: PubWorks gives me the ability to see up to date data on the actual cost of my projects, as well as the ability to track historical expenditures on my individual assets.

Cons: The software seems to get cluttered with too many historical projects and does not seem to have a good way to filter through projects to find data.

Overall: All of my job costing data is quickly accessible in one location.

Public Works Manager

Sep 20, 2011
2/5
Overall

3 / 5
Ease of Use

1 / 5
Customer Support

Pros: getting better

Cons: Support is not very good especially for the user. Trainning wasn't very helpful.

Overall: Would like to see support for the user not just for the IT/IS department.

Vendor Response

by Tracker Software on September 21, 2011

Ron:
Our sincere apologies if you're not experiencing the level of support as promised. Lucy Smythe, our Customer Relations Director will be contacting you immediately to discuss with you a plan to be sure you have the support and training to enjoy the full benefit of PubWorks. Thank you for taking the time to submit a review and for allowing us to resolve your issues right away.

Moffat County review

Sep 20, 2011
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: PubWorks is easy to learn and easy to use. Range of reports is very helpful.

Cons: Could use a little more range in reporting on Fleet end.

Overall: Would highly recommend this program to anyone.

Pubworks Review

Jun 22, 2010
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Pros: 1. Ease of use

2. Features available

3. Perfect for small local government agencies

Cons: 1. Large amount of reports can be a little hard to navigate

2.

Overall: Great software and great people to work with

Simple and effective work order management system

Aug 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Very efficient and effective work order management system for all type of public works requests.

Cons: I have not used enough to need customization, but may add complexities in order to meet specific needs if neccessary.

Admin Support

Sep 20, 2011
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Love the overall product

Cons: nothing bad to say about PubWorks

Overall: nothing to recommend