# PubWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is PubWorks the right Maintenance Management solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10201/PubWorks/reviews

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PubWorks

4.1 (14)

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Last updated March 13th, 2026

# Reviews of PubWorks

Ease of use

4.3

Customer Service

4.2

## Showing most helpful reviews

Showing 1-14 of 14 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Tour Guide  
Food & Beverages  
Used the software for: Less than 6 months

### "Simple and effective work order management system"

August 13, 2018

4.0

Pros

Very efficient and effective work order management system for all type of public works requests.

Cons

I have not used enough to need customization, but may add complexities in order to meet specific needs if neccessary.

Review Source

AS

Alan S.  
Accounting Manager  
  
Used the software for: 1-2 years

### "The program does most of what we need. It would be easy to make it do everything we need it to do."

October 27, 2017

4.0

Pros

It is organized well and fairly easy to learn. I like that you can open multiple forms and look up information in those while entering in daily activities....

Cons

The reporting could be better, and it would be nice if it were easier to export just fields you want into a spreadsheet or CSV.

Review Source

DM

David M.  
Public Works Director  
Government Administration  
Used the software for: 2+ years

### "Very positive"

October 19, 2017

3.0

We know and can compare costs of projects. Track fleet maintenance and prepare budget projections.

Pros

Flexible, allows us to track projects, fleet equipment and service requests. With the crew supervisor's entering the project data we are able to reconcile payroll with out time clock and payroll generated by the clerk's office. We pull odometer reading from our fuel system into the fleet module to prompt vehicle service etc.

Cons

I don't have a good answer because we are not using it near it's capability. I would like to be able to clear all data after 5-years. We are not a history museum, and only want to keep records the statutorily mandated time.,

Review Source

Response from Tracker Software

February 2, 2018

Hi David, I brought up your issue with our support team, and I just heard back that they worked out a solution for you. Since you've been a customer since 2006, it's no wonder that you'd like to keep your old data hidden. Thanks for bringing this to our attention. Please let us know if you are satisfied with the solution they created for you. Contact them anytime at Support@PubWorks.com. Thank you, David, for your continued business with PubWorks, we value you as a customer. -Ellen Winter

MM

Melinda M.  
Public Works Director  
Government Administration  
Used the software for: 1-2 years

### "Easy and quick to assimilate"

October 23, 2017

5.0

A more professional appearnace to our public with the reporting mechanisms.

Pros

The ease of entering data and extracting reports. The ability to attached photos and invoices to daily reports. The ability of the public to submit their concerns and complaints through our website.

Cons

Updating the mapping component. Maps change every year and I have to call and get them updated. I would also like a component that would allow me to enter every time I work on one of our facilities.

Review Source

JKR

J Kensey R.  
Public Works Director  
  
Used the software for: 2+ years

### "The support has made a big difference in giving a good experience."

March 13, 2018

4.0

Pros

Very intuitive, easy to learn. Flexible enough to use for indirect purposes not originally programmed, such as permit tracking.

Cons

The desktop version spoiled us, so when the mobile version came out with limited capacity, it disappointed us, though we still use it.

Review Source

LV

Laurie V.  
Bookkeeper  
Government Administration  
Used the software for: 1-2 years

### "I can't say enough about PubWorks. Reports are at the click of a button now!"

November 7, 2017

5.0

Pros

How easy it is to get a report and how many different reports are in the software. It's so simple to use, if you can read, you can generate a report for yourself. If I can't figure something out, the Help Desk is so easy to get in contact with. If you put in a help request, within the hour you will hear back.

Review Source

JG

Jeff G.  
Assistant County Engineer  
  
Used the software for: 2+ years

### "It is a great product that really advanced our record keeping."

October 19, 2017

5.0

Pros

We are able to create reports in a matter of seconds. Our old system took much longer to develop any kind of information into a report.

Review Source

MB

Mauro B.  
Asst. to Director  
  
Used the software for: 2+ years

### "Provides a solid foundation for the various functions a public works agency would require data on."

March 6, 2018

4.0

Pros

Windows based. Easy to use. Reports are extensive. Used this greatly during Super Storm Sandy for FEMA reporting.

Review Source

ML

Melody L.  
Administrative Assistant  
Government Administration  
Used the software for: 1-2 years

### "use daily to track cost of projects done on county roads and bridges."

March 6, 2018

4.0

Pros

What I like most about his software is the ease of use of this program, once it is set up. The reports that can be run.

Cons

What I like least about this software is that it locks up and shuts down occasionally.

Review Source

AF

Adam F.  
Deputy Engineer  
Civil Engineering  
Used the software for: 1-2 years

### "We implemented PubWorks to help track expenditures on small highway maintenance projects. "

October 24, 2017

4.0

All of my job costing data is quickly accessible in one location.

Pros

PubWorks gives me the ability to see up to date data on the actual cost of my projects, as well as the ability to track historical expenditures on my individual assets.

Cons

The software seems to get cluttered with too many historical projects and does not seem to have a good way to filter through projects to find data.

Review Source

RP

Ron P.  
Public Works Manager  
  
Used the software for:

### "Public Works Manager"

September 20, 2011

2.0

Would like to see support for the user not just for the IT/IS department.

Pros

getting better

Cons

Support is not very good especially for the user. Trainning wasn't very helpful.

Review Source

Response from Tracker Software

September 21, 2011

Ron: Our sincere apologies if you're not experiencing the level of support as promised. Lucy Smythe, our Customer Relations Director will be contacting you immediately to discuss with you a plan to be sure you have the support and training to enjoy the full benefit of PubWorks. Thank you for taking the time to submit a review and for allowing us to resolve your issues right away.

SQ

Shannon Q.  
MIS/GIS Specialist  
  
Used the software for:

### "Pubworks Review"

June 22, 2010

4.0

Great software and great people to work with

Pros

1\. Ease of use 2. Features available 3. Perfect for small local government agencies

Cons

1\. Large amount of reports can be a little hard to navigate 2.

Review Source

LD

Linda D.  
Manager  
  
Used the software for:

### "Moffat County review"

September 20, 2011

4.0

Would highly recommend this program to anyone.

Pros

PubWorks is easy to learn and easy to use. Range of reports is very helpful.

Cons

Could use a little more range in reporting on Fleet end.

Review Source

SP

Shawna P.  
Admin Support Coordinator  
  
Used the software for:

### "Admin Support"

September 20, 2011

5.0

nothing to recommend

Pros

Love the overall product

Cons

nothing bad to say about PubWorks

Review Source

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