# Neon CRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Neon CRM Software - reviews, pricing plans, popular comparisons to other Nonprofit CRM products and more. Source: https://www.capterra.com/p/102088/NeonCRM --- # Neon CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 1, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Neon CRM ## What is Neon CRM? Neon CRM empowers small and midsize nonprofits to make and maintain the personal connections that drive real, sustainable growth. With all your information in one platform, you get a complete 360° view of every supporter. Plus, powerful automation tools help you personalize outreach and save time on manual tasks. Don’t let your supporters slip through the cracks of spreadsheets and disconnected tools. When your fundraising, events, and volunteer tools work together, you catch the opportunities to turn one-time donors into monthly donors, and long-time volunteers into your next major givers. Bring your entire organization into view with intuitive reporting, and turn scattered data into personal connections that drive growth. The results are proven: nonprofits who use Neon CRM see an average 33% donation growth in the first year. Designed to grow with you, Neon CRM offers fair, affordable pricing on a sliding scale based on your revenue, not of the number of contacts you have. ## What is Neon CRM used for? [Nonprofit CRM](https://www.capterra.com/nonprofit-crm-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)[Donation Management](https://www.capterra.com/donation-management-software/) Recognitions Shortlist Overall rating Based on 619 user reviews Reviews sentiment Positive 89% Neutral 6% Negative 4% Pros & cons Comprehensive nonprofit management platform Extensive tutorial-based learning resources Inconsistent updates and improvements Limited email campaign functionality Starting price $99 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Nonprofit CRM / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Neon CRM alternatives [4.4 (132)](https://www.capterra.com/p/144095/Sumac/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.2 (418)](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.2 (991)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (1,430)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/102088/NeonCRM/alternatives/) ## FAQs about Neon CRM Overview ### What problems does Neon CRM solve? Neon CRM solves scattered nonprofit data, manual donor and membership processes, and disconnected tools for events, email, and reporting by centralizing records, automating renewals and acknowledgments, and improving constituent communication. Small nonprofit teams, fundraisers, membership managers, and board-facing staff benefit most when time, technical capacity, and reporting resources are limited. Answer based on 362 reviews Overview ### Which roles and teams benefit most from Neon CRM? Neon CRM is most used by nonprofit executives, development teams, and operations staff who need one system for donor management, fundraising, and reporting. Executive directors and presidents track organizational performance, development leaders manage campaigns and constituent relationships, and administrative or office teams handle memberships, event registrations, payments, and day-to-day database upkeep. Answer based on 554 reviews Overview ### What company size and industries is Neon CRM built for? Neon CRM is built for small nonprofits, with 96% of reviewers from small businesses and nonprofit organization management leading at 25%. It also serves civic and social organizations at 21%, fine arts groups at 10%, and has limited use among midsize businesses at 2% and enterprises at 1%. Answer based on 618 reviews Features and Usability ### What are the key features of Neon CRM? Neon CRM includes core nonprofit features such as donor management, donation tracking, membership management, event registration, and reporting dashboards. Differentiating capabilities include email campaigns with audience segmentation, online donation forms, pledge and recurring giving tracking, payment processing, and access controls for different user accounts. Answer based on 176 reviews Pricing ### How much does it cost and what fees or limitations are included? Neon CRM starts at $99/month flat rate for donor management, fundraising, and communications, with unlimited users and free live chat, email, and phone support. Memberships, Events, and Volunteers are separate add-ons with unlisted pricing. Reviewers call pricing straightforward and affordable, though some note record-based price jumps and extra fees for migration or advanced support. Answer based on 80 reviews Integrations ### Which third-party tools and platforms does Neon CRM integrate with? Neon CRM integrates with more than 20 third-party tools, including Mailchimp, QuickBooks, QuickBooks Online, Constant Contact, PayPal, and Eventbrite. Its catalog also includes Zapier, VolunteerLocal, Double the Donation, and Higher Logic Thrive, covering email marketing, accounting, payments, events, and nonprofit operations. Answer based on 116 reviews Getting Started and Support ### How easy is it to onboard and train a team on Neon CRM? Neon CRM is fairly quick to onboard for small nonprofit teams, especially staff handling donations, events, and reporting. It offers live online sessions, webinars, videos, and documentation. Reviewers say nontechnical users can start basic tasks quickly, while admins and teams configuring reports, forms, or settings usually need more time and training. Answer based on 148 reviews Getting Started and Support ### What customer support options does Neon CRM offer, and how do users rate the experience? Neon CRM offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as friendly, helpful, and quick, with useful articles, videos, and webinars. Some report slower responses, trouble reaching phone support, and frustration that deeper training or troubleshooting can require extra effort or added cost. Answer based on 153 reviews ## Who uses Neon CRM? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 145 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 145 reviews Administrative 48% Administrative 48% Strategy & Operations 7% Marketing 5% Finance & Accounting 5% Others 34% Top industries Based on 145 reviews Non-Profit Organization Management 72% Arts and Crafts 8% Education Management 8% Environmental Services 7% Other 5% ## Pros and Cons Comprehensive nonprofit management platform 96% positive reviews out of 98 Most reviewers describe nonprofit use as highly effective, integrating donations, events, volunteers, and communications seamlessly. Kaitlyn M Executive Director, 2 - 10 employees. "Overall, our entire team enjoys using NeonOne, and it has been a significant step forward in improving our operations and capacity as a nonprofit." Inconsistent updates and improvements 38% negative reviews out of 61 Some reviewers report updates and improvements feel clunky, outdated, and make editing or navigation unnecessarily complicated. Extensive tutorial-based learning resources 94% positive reviews out of 54 Most reviewers indicate tutorial-based training offers helpful videos, webinars, and guides for easy software adoption. Roberta G Development and Outreach, 2 - 10 employees. "I can also sit in on "Office Sessions" which has been informative. And it helps to have access to various tutorials that I can reference repeatedly if need be." Limited email campaign functionality 51% negative reviews out of 61 Some reviewers describe email campaigns as lacking user-friendly templates, segmentation, and advanced design options. Charlotte J x, 2 - 10 employees. "There are lots of steps which need to be completed for setting up things like events and emails, but they're not intuitive or located in the same place." Flexible and accessible database management 89% positive reviews out of 37 Most reviewers find database management customizable, organized, and efficient for tracking donors, members, and organizational data. Judy P Board Treasurer, 2 - 10 employees. "On top of that NeonOne provides many webinars and online guides to help you manage the database and get the most of the various features it offers." Complex payment and fee structure 62% negative reviews out of 42 Most reviewers report payment and fees involve high costs, difficult cancellation, and inconvenient processing requirements. Nancy T CEO, 2 - 10 employees. "Not worth it to us anymore when they doubled our cost. When we canceled our account, they said they'd charge another 3 months ($300) because apparently we'd agreed to that (in the fine print of their many page contract)." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.1 (96) 86.46% of 96 reviewers that rated this feature as important or highly important This aspect helps you keep all donor, volunteer, and partner information in one place for easy tracking and communication. Reviewers appreciate the centralization, custom fields, and reporting, but some mention issues with duplicate management and incomplete activity timelines. Donor Management 4.4 (85) 97.65% of 85 reviewers that rated this feature as important or highly important With this capability, you can easily track donor history, segment supporters, and generate reports to personalize outreach. Reviewers appreciate the comprehensive data fields, note-taking, and automation for acknowledgments, though some mention challenges with merging contacts and cumulative giving for households. Donation Tracking 4.4 (74) 93.24% of 74 reviewers that rated this feature as important or highly important It gives you tools to monitor donations by campaign, donor, and event, making reporting and targeting easier. Users think donation tracking is straightforward and helpful for re-engagement, but some mention difficulties with custom reports, NeonPay integration, and exporting data. Email Marketing 3.6 (62) 75.81% of 62 reviewers that rated this feature as important or highly important You can send campaigns and system emails directly to donors and volunteers. Some users say it’s simple to use and integrates with MailChimp and Constant Contact, but others report limited customization, mobile optimization issues, and bugs in the email builder. Member Database 4.3 (45) 95.56% of 45 reviewers that rated this feature as important or highly important Neon CRM offers a centralized way to manage and update member records with customizable fields and sorting options. Some reviewers find it streamlines renewals and tracking, though others say the interface is complicated and certain input fields lack clear explanations. For Nonprofits 4.3 (86) 90.70% of 86 reviewers that rated this feature as important or highly important Software specialized for non-profit organizations Neon CRM 101 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools that help educational institutions or fundraising organizations connect with alumni Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Track and manage schedules and meetings via an integrated calendar Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Group campaigns by project, client, or campaign for better management. Manage a group of members established for coordinating plans, programs, or other initiatives Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. This aspect helps you keep all donor, volunteer, and partner information in one place for easy tracking and communication. Reviewers appreciate the centralization, custom fields, and reporting, but some mention issues with duplicate management and incomplete activity timelines. View donor contribution history, track how much money have been raised over time and measure progress Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Store and organize documents in a centralized system It gives you tools to monitor donations by campaign, donor, and event, making reporting and targeting easier. Users think donation tracking is straightforward and helpful for re-engagement, but some mention difficulties with custom reports, NeonPay integration, and exporting data. Search 3rd party databases to identify potential donors With this capability, you can easily track donor history, segment supporters, and generate reports to personalize outreach. Reviewers appreciate the comprehensive data fields, note-taking, and automation for acknowledgments, though some mention challenges with merging contacts and cumulative giving for households. Track and collect membership dues Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps You can send campaigns and system emails directly to donors and volunteers. Some users say it’s simple to use and integrates with MailChimp and Constant Contact, but others report limited customization, mobile optimization issues, and bugs in the email builder. Reminders sent via email Pre-made examples and templates for emails Track delivered, received, and opened emails Manage the enrollment and onboarding of all new members and accepted applications A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Manage tickets for specific events Software specialized for non-profit organizations Store, manage and track all forms in a centralized location Activities related to raising money for a specific cause Use AI to generate content in the form of text, images, videos, etc. Ability to match gifts through the system Establish measurable goals and objectives and track their progress over a specific period of time Monitor application statuses, proposals and award funds Review data from past periods to reveal recurring tendencies Track interaction history by documenting conversations for contacts Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences Accounts held by members of an organization Contact members listed in the database through email, SMS, social, phone, etc. Neon CRM offers a centralized way to manage and update member records with customizable fields and sorting options. Some reviewers find it streamlines renewals and tracking, though others say the interface is complicated and certain input fields lack clear explanations. Comprehensive list that contains information and details of all the members associated with a particular organization or group Online gateway through which members can access/update personal information Handle various types of membership based on groupings Database of members to track personal information of individuals and families Conveniently automatically renew memberships at the end of subscriptions Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Create and update newsletter content to increase engagement Create new forms and/or use ready-made online form templates Outlet for members and visitors to submit donations electronically Accept, record, and reconcile financial transactions Adjust communications based on previous interactions or personal preferences Track commitments to donate in the future Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Upload, track, and submit receipts in a central database Manage and track recurring gifts Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Manage volunteer information and direct volunteer resources Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (562) 4.2 Based on 562 reviews ## Pricing Value for money 4.3 (416) [View pricing plan details](https://www.capterra.com/p/102088/NeonCRM/pricing/) Neon CRM $99.00 Flat Rate,Per Month It includes: - 360-Degree Constituent Management - Unlimited Users - Donation Pages and Forms - Fundraising - Activity Tracking - Reporting & Analyics - Unlimited Automated Workflows - Free Live Chat, Email, & Phone Support - Moves and Task Management - Prospecting - PCI Compliance Program - Unlimited Workflows - Open API - Online Store Value for money 4.3 (416) 4.3 Based on 416 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ VolunteerLocal](https://www.capterra.com/p/122906/VolunteerLocal/)[ Higher Logic Thrive](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (552) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (552) 4.3 Based on 552 reviews ## User reviews Overall rating 4.3 Based on 619 reviews Filter by rating 5(287) 4(258) 3(47) 2(18) 1(9) Mentioned topic Sorted by most recent NL Natalie L. Director of Communications and Events Non-Profit Organization Management ### "Rather Pleased" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 There were some clunky and not intuitive actions with Neon CRM, especially with ticketing and event set up. Other platforms out there are far more simpler than what we were using. Pros I loved that everything was in the same dashboard with no clicking in and out of things to make them work or talk to each other. Cons I had no qualms, but out bookkeeper needed better fund accounting software. This is what pulled us out of the CRM. Our website is the only thing will hosted there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Paul L. Founder and Director E-Learning ### "Neon One CRM is powerful, intuitive and reasonably priced for small nonprofits" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2026 Really happy with it so far for the above three reasons, and excited to continue implementing (we're still in our first 6 months with Neon One). Pros Three things. First and foremost, Neon One's price model sets it apart from all the other CRMs we looked into, especially unlimited contacts and emails. Most CRM companies charge increasing rates as we add more contacts or send more emails, yet we're still a small nonprofit with a tiny budget, so Neon One's price model works best for us. Second, Neon One is powerful (lots of capabilities) and yet also quite intuitive, so we don't need to hire consultants to figure out how to use it. Third, as we're learning, as we implement Neon One CRM, their email support is very responsive, and helpful. Cons My only quibble is I wish Neon One's price structure/tiers weren't regressive. That is, as a small nonprofit with a tiny budget, we pay more for Neon One -- as a percentage of our budget -- than nonprofits with larger budgets. The price is reasonable, but nonetheless regressive. Switched from [Aplos](https://www.capterra.com/p/118759/Aplos-Accounting/) Better price model -- Aplos charged more and more as we added more contacts. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) [Virtuous](https://www.capterra.com/p/159179/Virtuous/) [CharityEngine](https://www.capterra.com/p/140745/CharityEngine/) Reasons for choosing Neon CRM Price model, particularly unlimited contacts and email sends. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Brooke M. Administration Non-Profit Organization Management ### "Great CRM for any size organization. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2026 I have had a great experience with neon from day one. They have been helpful to answer any questions and even provide learning sessions for one on one help. Pros The multiple communication tools in one program for various reasons from individual emails and text, to collecting donations. Cons Some of the great features, like the email templates, are hard to use, and the templates are lacking creativity. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [Virtuous](https://www.capterra.com/p/159179/Virtuous/) [Blackbaud CRM](https://www.capterra.com/p/178085/Blackbaud-CRM/) Reasons for choosing Neon CRM We chose neon for the features and overall price. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 29, 2026 Hi there! It is wonderful to hear that our integrated tools for emails, texts, and donation collection have helped you build personal connections since day one. We are so glad our support team and learning sessions provide the one-on-one help you need to feel confident in the platform. We hear you on the email templates, and we are working to make them more intuitive and creative so your mission really stands out! RK Rob K. CEO Religious Institutions ### "Neon One Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 27, 2026 Pros It was easy to integrate with my excel spreadsheets. Uploading client data was easy. I was able to transition over to a new CRM effortlessly. Cons It doesn't work with my email (Google). I have to manually enter email conversations out side the platform. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reasons for choosing Neon CRM The price point was lower and the functionality was similar. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 29, 2026 Hi there! We are so happy to hear that your transition from Excel was effortless and that you are already seeing the value in our platform. It is wonderful that you found the data upload process simple, as we want to help you get back to your mission as quickly as possible. We truly appreciate your honest feedback and are honored to be your partner in driving growth! RM Roberto M. Deputy Director Non-Profit Organization Management ### "Neon CRM – A Solid Choice" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 27, 2026 Overall it has helped us to consolidate information about our donors and members which has been a great help. Pros I appreciate the robustness of the reporting available to us. I also appreciate the ease with which we are able to create and track memberships. Cons The event module is better suited for organizations who host a few smaller events but is inferior to other event platforms for larger, more frequent events. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 30, 2026 It’s great to hear that Neon One is helping you consolidate your donor and member information into one clear source of truth. We are so glad our robust reporting and membership tracking tools provide the ease and clarity you need to stay organized. We appreciate your feedback regarding events as we are always looking for ways to improve our platform to better support your growth. Thanks for being part of our community! AB Andrea B. Executive Director Arts and Crafts ### "Neon is perfect for the basics of a small to mid-size org" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 21, 2026 Customer service has really imporovced lately, which is a huge help. Neon is reliable and easy to use. Pros It is easy to use and provides great bang for the buck. The customer service is great. Neon One Academy is so useful that you can teach yourself about anything you need to accomplish within the platform. Cons Ocassionally the reports or other functionality is limited, but I also understand that it works well for our size and budget. Switched from [Method CRM](https://www.capterra.com/p/130389/Method-CRM/) Needed more functionality that we could not get with Method. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 29, 2026 Hi there! It’s so wonderful to hear that the Neon One Academy helps you master the platform and that our customer service team is hitting their stride. We appreciate your honest feedback about reporting, as we’re always looking for ways to refine our tools to better serve organizations of your size. We’re honored to be the reliable partner that helps your team stay organized and drive growth! CF Cassie F. Operations Manager Non-Profit Organization Management ### "Great Company, Ever-Evolving Products" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 7, 2026 Our organization has experienced rapid growth in the last two years. Our previous systems (read: random spreadsheets with different owners) could not keep up with the new demand so we started exploring CRM options. After reviewing about a dozen CRMs, Neon came out on top. No CRM is perfect but Neon is constantly working to improve their platform. Their team is always quick and courteous to respond when I have a question or encounter an issue. We're happy with our choice! Pros The user interface is easy to navigate, especially if you already know what you’re looking for. Overall, onboarding has been relatively straightforward for our team, and we were able to get started without much trouble. It would be helpful if their were more information buttons next to fields that link to how-to articles in case a user doesn't understand that field's purpose. It would save the time of looking for articles. Cons I wish I could send one-time invoices. Our members request invoices for dues payments or other miscellaneous items and I'm forced to use Stripe. Alternatives considered [Hivebrite](https://www.capterra.com/p/147279/Hivebrite/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [Virtuous](https://www.capterra.com/p/159179/Virtuous/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Neon CRM Neon was affordable, well-established, recommended by colleagues, and ultimately the best tool we found to manage organizations as members. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 9, 2026 It's wonderful to hear that Neon One is helping your team replace spreadsheets with a system that actually keeps you organized during this season of rapid growth. We love that you found our interface easy to navigate, and I will be sure to share your suggestion about adding more context to reporting fields with our Product team. Regarding your feedback on one-time invoices, our team is always looking for ways to improve our platform’s core business functions, and we appreciate you helping us pinpoint exactly where we can make your day easier. Thanks for being a part of the Neon One community! JM Jordan M. Marketing Manager Environmental Services ### "A do-it-all CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 April 6, 2026 Definitely a positive experience with the company - I think they are doing a great thing making a CRM affordable for small nonprofits and they are very responsive. A moderate experience with the tool itself - it does A LOT which is amazing but it has its issues. Pros Neon CRM has everything all in one place! You can manage donations, memberships, pledges, volunteers, merchandise, email campaigns, text messaging, and events all in one platform which helps keep constituent profiles up to date and reduces import/export slog or time to add information to profiles. They also have a very helpful and responsive team and they listen to feedback which is great. Cons The menu structures are convoluted and Neon CRM lacks some functionality that other more focused donation management softwares (like Blackbaud) have available. These deficits span from the more strategic functionalities like built-in donor intelligence tools to help you assess capacity-to-give and accounting tools, to practical everyday functionality like an inability to add matched company gifts to existing constituent pledges or limitations with reports and forms. Neon is kind of a jack-of-all-trades so it makes sense it's not going to have the same depth as focused tools. BUT it is very affordable tool that does a lot if you are a small nonprofit. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2026 It's so wonderful to hear that having everything in one place helps you ditch the import/export slog and keep your constituent profiles up to date! We appreciate your feedback about matching gifts and menu navigation, as we’re always looking for ways to streamline the personal connections that drive your growth. Your insights are a gift that helps us better support the nonprofits we are so proud to serve! JG JEN G. Development Manager Music ### "Easy reporting & great customer support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 2, 2026 So far it has been good. Customer support has been extremely helpful when we needed it, and the functionality of the CRM is really good. Reporting is a breeze - with many built-in reports and the ability to simply create new. Pros It's more affordable than what we were using, and it's able to handle our accounts, donations and events all in one place. I also appreciate the ability to better steward our donors, and the workflows available (our last CRM only allowed 2 workflows without an upgrade and more $$) Cons The data conversion was a challenge - we included the standard conversion, but it only allowed us to bring over 6 files - the way our former CRM exported things was MUCH more than 6 files, so we had to choose. I am also disappointed that there is no way to import relationships - our organization is a youth organization dating back over 60 years, so we have multiple generations of accounts and have to manually build the relationships (other than households). Switched from [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) We had been in an introductory pricing package that was about to expire. If we kept the features we had, we would have been priced out - we would have had to strip down the system to keep it affordable. Alternatives considered [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) [CueBox](https://www.capterra.com/p/10024961/CueBox/) Reasons for choosing Neon CRM Neon has better functionality than LGL to meet our needs, and is priced much better thank CueBox. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 7, 2026 We’re so happy that our affordable pricing and easy reporting help you steward your donors and manage your events all in one spot. We truly appreciate your feedback about the conversion process and relationship imports, as these details help us find ways to better support organizations with unique legacy data like yours. We love being your partner as you make those personal connections that drive growth for your community! CJ Charlotte J. x Non-Profit Organization Management ### "Good, Improving Platform! " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 April 2, 2026 Neon is a very good and useful CRM for all of the use cases our non-profit needs, it's unusual to get a system that manages memberships, events, fundraising, email campaigns etc. all in one place. It's quite easy to use and intuitive, apart from certain reporting challenges and clunkiness when setting up automations and workflows. Pros Neon is great for being able to manage all of our different use cases, including events, memberships, report building, etc. The customer service team is great and are very quick to respond when I have questions or need help with building on certain parts of our CRM. There has been a large number of updates recently and I feel that Neon are really working on improving any pain points. It's only getting better to use it. It's also very useful for managing, tracking and reporting on donor management, fundraising events and through direct campaigns or peer to peer on Neon Fundraise. Cons There are lots of steps which need to be completed for setting up things like events and emails, but they're not intuitive or located in the same place. E.g, sending out an event confirmation email for example requires you to set up an email in a completely different part of the system. I would also appreciate better capabilities for building live dashboards within the system and a way to build my reporting needs into the system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 7, 2026 We're so glad that managing your events, memberships, and fundraising in one spot helps your team stay organized. Thank you for the thoughtful feedback about event email workflows and live dashboards, as these insights help our team improve the system to be more intuitive. We love being your partner as you build the personal connections that drive impact for your community! 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