# Neon CRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Neon CRM Software - reviews, pricing plans, popular comparisons to other Nonprofit CRM products and more. Source: https://www.capterra.com/p/102088/NeonCRM --- # Neon CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Neon CRM ## What is Neon CRM? Neon CRM empowers small and midsize nonprofits to make and maintain the personal connections that drive real, sustainable growth. With all your information in one platform, you get a complete 360° view of every supporter. Plus, powerful automation tools help you personalize outreach and save time on manual tasks. Don’t let your supporters slip through the cracks of spreadsheets and disconnected tools. When your fundraising, events, and volunteer tools work together, you catch the opportunities to turn one-time donors into monthly donors, and long-time volunteers into your next major givers. Bring your entire organization into view with intuitive reporting, and turn scattered data into personal connections that drive growth. The results are proven: nonprofits who use Neon CRM see an average 33% donation growth in the first year. Designed to grow with you, Neon CRM offers fair, affordable pricing on a sliding scale based on your revenue, not of the number of contacts you have. ## What is Neon CRM used for? [Nonprofit CRM](https://www.capterra.com/nonprofit-crm-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)[Donation Management](https://www.capterra.com/donation-management-software/) Overall rating Based on 613 user reviews Reviews sentiment Positive 89% Neutral 7% Negative 4% Pros & cons Comprehensive nonprofit management platform Extensive tutorial-based learning resources Inconsistent updates and improvements Limited email campaign functionality Starting price $139 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Neon CRM alternatives Highest Rated [4.7 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (936)](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (417)](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.6 (405)](https://www.capterra.com/p/97513/DonorSnap/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/102088/NeonCRM/alternatives/) ## Who uses Neon CRM? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive nonprofit management platform 96% positive reviews out of 98 Most reviewers describe nonprofit use as highly effective, integrating donations, events, volunteers, and communications seamlessly. Kaitlyn M Executive Director, 2 - 10 employees. "Overall, our entire team enjoys using NeonOne, and it has been a significant step forward in improving our operations and capacity as a nonprofit." Inconsistent updates and improvements 38% negative reviews out of 61 Some reviewers report updates and improvements feel clunky, outdated, and make editing or navigation unnecessarily complicated. Extensive tutorial-based learning resources 94% positive reviews out of 54 Most reviewers indicate tutorial-based training offers helpful videos, webinars, and guides for easy software adoption. Roberta G Development and Outreach, 2 - 10 employees. "I can also sit in on "Office Sessions" which has been informative. And it helps to have access to various tutorials that I can reference repeatedly if need be." Limited email campaign functionality 51% negative reviews out of 61 Some reviewers describe email campaigns as lacking user-friendly templates, segmentation, and advanced design options. Charlotte J x, 2 - 10 employees. "There are lots of steps which need to be completed for setting up things like events and emails, but they're not intuitive or located in the same place." Flexible and accessible database management 89% positive reviews out of 37 Most reviewers find database management customizable, organized, and efficient for tracking donors, members, and organizational data. Judy P Board Treasurer, 2 - 10 employees. "On top of that NeonOne provides many webinars and online guides to help you manage the database and get the most of the various features it offers." Complex payment and fee structure 62% negative reviews out of 42 Most reviewers report payment and fees involve high costs, difficult cancellation, and inconvenient processing requirements. Nancy T CEO, 2 - 10 employees. "Not worth it to us anymore when they doubled our cost. When we canceled our account, they said they'd charge another 3 months ($300) because apparently we'd agreed to that (in the fine print of their many page contract)." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.1 (92) 85.87% of 92 reviewers that rated this feature as important or highly important It helps you centralize and organize all contact information, including donors, volunteers, and partners. Reviewers indicate that contact management simplifies tracking relationships and communication, though some mention duplicate management and timeline integration could be improved. Donor Management 4.4 (80) 97.50% of 80 reviewers that rated this feature as important or highly important Neon CRM gives you robust tools to track donor details, segment supporters, and generate reports. Reviewers appreciate how it helps personalize outreach, automate acknowledgments, and analyze giving patterns, though some mention challenges with merging contacts and cumulative household giving. Donation Tracking 4.4 (74) 93.24% of 74 reviewers that rated this feature as important or highly important With this capability, you can monitor donations by campaign, donor, and event, and generate useful reports. Users think donation tracking is straightforward and valuable for targeting donors, but some find custom reporting and data export difficult and note NeonPay integration issues. Email Marketing 3.5 (61) 75.41% of 61 reviewers that rated this feature as important or highly important With Neon CRM, you can send campaigns and reach your audience directly. Some users say the email tools are simple and easy to use, but others report limited customization, mobile optimization issues, and prefer integrating with MailChimp or Constant Contact. Member Database 4.2 (41) 95.12% of 41 reviewers that rated this feature as important or highly important Neon CRM offers a centralized database for managing members and tracking their activities. Some reviewers find the customizable fields and sorting options helpful, while others say the system can be confusing and wish for clearer documentation and more intuitive reporting. For Nonprofits 4.3 (81) 90.12% of 81 reviewers that rated this feature as important or highly important Software specialized for non-profit organizations Neon CRM 101 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools that help educational institutions or fundraising organizations connect with alumni Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Track and manage schedules and meetings via an integrated calendar Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Group campaigns by project, client, or campaign for better management. Manage a group of members established for coordinating plans, programs, or other initiatives Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. It helps you centralize and organize all contact information, including donors, volunteers, and partners. Reviewers indicate that contact management simplifies tracking relationships and communication, though some mention duplicate management and timeline integration could be improved. View donor contribution history, track how much money have been raised over time and measure progress Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Store and organize documents in a centralized system With this capability, you can monitor donations by campaign, donor, and event, and generate useful reports. Users think donation tracking is straightforward and valuable for targeting donors, but some find custom reporting and data export difficult and note NeonPay integration issues. Search 3rd party databases to identify potential donors Neon CRM gives you robust tools to track donor details, segment supporters, and generate reports. Reviewers appreciate how it helps personalize outreach, automate acknowledgments, and analyze giving patterns, though some mention challenges with merging contacts and cumulative household giving. Track and collect membership dues Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps With Neon CRM, you can send campaigns and reach your audience directly. Some users say the email tools are simple and easy to use, but others report limited customization, mobile optimization issues, and prefer integrating with MailChimp or Constant Contact. Reminders sent via email Pre-made examples and templates for emails Track delivered, received, and opened emails Manage the enrollment and onboarding of all new members and accepted applications A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Manage tickets for specific events Software specialized for non-profit organizations Store, manage and track all forms in a centralized location Activities related to raising money for a specific cause Use AI to generate content in the form of text, images, videos, etc. Ability to match gifts through the system Establish measurable goals and objectives and track their progress over a specific period of time Monitor application statuses, proposals and award funds Review data from past periods to reveal recurring tendencies Track interaction history by documenting conversations for contacts Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences Accounts held by members of an organization Contact members listed in the database through email, SMS, social, phone, etc. Neon CRM offers a centralized database for managing members and tracking their activities. Some reviewers find the customizable fields and sorting options helpful, while others say the system can be confusing and wish for clearer documentation and more intuitive reporting. Comprehensive list that contains information and details of all the members associated with a particular organization or group Online gateway through which members can access/update personal information Handle various types of membership based on groupings Database of members to track personal information of individuals and families Conveniently automatically renew memberships at the end of subscriptions Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Create and update newsletter content to increase engagement Create new forms and/or use ready-made online form templates Outlet for members and visitors to submit donations electronically Accept, record, and reconcile financial transactions Adjust communications based on previous interactions or personal preferences Track commitments to donate in the future Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Upload, track, and submit receipts in a central database Manage and track recurring gifts Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Manage volunteer information and direct volunteer resources Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (556) 4.2 Based on 556 reviews ## Pricing Value for money 4.3 (410) [View pricing plan details](https://www.capterra.com/p/102088/NeonCRM/pricing/) Neon CRM $139.00 Flat Rate,Per Month It includes: - 360-Degree Constituent Management - Unlimited Users - Donation Pages and Forms - Fundraising - Activity Tracking - Reporting & Analyics - Unlimited Automated Workflows - Free Live Chat, Email, & Phone Support - Moves and Task Management - Prospecting - PCI Compliance Program - Unlimited Workflows - Open API - Online Store Value for money 4.3 (410) 4.3 Based on 410 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ VolunteerLocal](https://www.capterra.com/p/122906/VolunteerLocal/)[ Higher Logic Thrive](https://www.capterra.com/p/86198/Higher-Logic-Online-Community/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (546) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (546) 4.3 Based on 546 reviews ## User reviews Overall rating 4.3 Based on 613 reviews Filter by rating 5(284) 4(255) 3(47) 2(18) 1(9) Mentioned topic Sorted by most recent CF Cassie F. Operations Manager Non-Profit Organization Management ### "Great Company, Ever-Evolving Products" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 7, 2026 Our organization has experienced rapid growth in the last two years. Our previous systems (read: random spreadsheets with different owners) could not keep up with the new demand so we started exploring CRM options. After reviewing about a dozen CRMs, Neon came out on top. No CRM is perfect but Neon is constantly working to improve their platform. Their team is always quick and courteous to respond when I have a question or encounter an issue. We're happy with our choice! Pros The user interface is easy to navigate, especially if you already know what you’re looking for. Overall, onboarding has been relatively straightforward for our team, and we were able to get started without much trouble. It would be helpful if their were more information buttons next to fields that link to how-to articles in case a user doesn't understand that field's purpose. It would save the time of looking for articles. Cons I wish I could send one-time invoices. Our members request invoices for dues payments or other miscellaneous items and I'm forced to use Stripe. Alternatives considered [Hivebrite](https://www.capterra.com/p/147279/Hivebrite/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [Virtuous](https://www.capterra.com/p/159179/Virtuous/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Neon CRM Neon was affordable, well-established, recommended by colleagues, and ultimately the best tool we found to manage organizations as members. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 9, 2026 It's wonderful to hear that Neon One is helping your team replace spreadsheets with a system that actually keeps you organized during this season of rapid growth. We love that you found our interface easy to navigate, and I will be sure to share your suggestion about adding more context to reporting fields with our Product team. Regarding your feedback on one-time invoices, our team is always looking for ways to improve our platform’s core business functions, and we appreciate you helping us pinpoint exactly where we can make your day easier. Thanks for being a part of the Neon One community! JM Jordan M. Marketing Manager Environmental Services ### "A do-it-all CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 April 6, 2026 Definitely a positive experience with the company - I think they are doing a great thing making a CRM affordable for small nonprofits and they are very responsive. A moderate experience with the tool itself - it does A LOT which is amazing but it has its issues. Pros Neon CRM has everything all in one place! You can manage donations, memberships, pledges, volunteers, merchandise, email campaigns, text messaging, and events all in one platform which helps keep constituent profiles up to date and reduces import/export slog or time to add information to profiles. They also have a very helpful and responsive team and they listen to feedback which is great. Cons The menu structures are convoluted and Neon CRM lacks some functionality that other more focused donation management softwares (like Blackbaud) have available. These deficits span from the more strategic functionalities like built-in donor intelligence tools to help you assess capacity-to-give and accounting tools, to practical everyday functionality like an inability to add matched company gifts to existing constituent pledges or limitations with reports and forms. Neon is kind of a jack-of-all-trades so it makes sense it's not going to have the same depth as focused tools. BUT it is very affordable tool that does a lot if you are a small nonprofit. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2026 It's so wonderful to hear that having everything in one place helps you ditch the import/export slog and keep your constituent profiles up to date! We appreciate your feedback about matching gifts and menu navigation, as we’re always looking for ways to streamline the personal connections that drive your growth. Your insights are a gift that helps us better support the nonprofits we are so proud to serve! JG JEN G. Development Manager Music ### "Easy reporting & great customer support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 2, 2026 So far it has been good. Customer support has been extremely helpful when we needed it, and the functionality of the CRM is really good. Reporting is a breeze - with many built-in reports and the ability to simply create new. Pros It's more affordable than what we were using, and it's able to handle our accounts, donations and events all in one place. I also appreciate the ability to better steward our donors, and the workflows available (our last CRM only allowed 2 workflows without an upgrade and more $$) Cons The data conversion was a challenge - we included the standard conversion, but it only allowed us to bring over 6 files - the way our former CRM exported things was MUCH more than 6 files, so we had to choose. I am also disappointed that there is no way to import relationships - our organization is a youth organization dating back over 60 years, so we have multiple generations of accounts and have to manually build the relationships (other than households). Switched from [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) We had been in an introductory pricing package that was about to expire. If we kept the features we had, we would have been priced out - we would have had to strip down the system to keep it affordable. Alternatives considered [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) [CueBox](https://www.capterra.com/p/10024961/CueBox/) Reasons for choosing Neon CRM Neon has better functionality than LGL to meet our needs, and is priced much better thank CueBox. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 7, 2026 We’re so happy that our affordable pricing and easy reporting help you steward your donors and manage your events all in one spot. We truly appreciate your feedback about the conversion process and relationship imports, as these details help us find ways to better support organizations with unique legacy data like yours. We love being your partner as you make those personal connections that drive growth for your community! CJ Charlotte J. x Non-Profit Organization Management ### "Good, Improving Platform! " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 April 2, 2026 Neon is a very good and useful CRM for all of the use cases our non-profit needs, it's unusual to get a system that manages memberships, events, fundraising, email campaigns etc. all in one place. It's quite easy to use and intuitive, apart from certain reporting challenges and clunkiness when setting up automations and workflows. Pros Neon is great for being able to manage all of our different use cases, including events, memberships, report building, etc. The customer service team is great and are very quick to respond when I have questions or need help with building on certain parts of our CRM. There has been a large number of updates recently and I feel that Neon are really working on improving any pain points. It's only getting better to use it. It's also very useful for managing, tracking and reporting on donor management, fundraising events and through direct campaigns or peer to peer on Neon Fundraise. Cons There are lots of steps which need to be completed for setting up things like events and emails, but they're not intuitive or located in the same place. E.g, sending out an event confirmation email for example requires you to set up an email in a completely different part of the system. I would also appreciate better capabilities for building live dashboards within the system and a way to build my reporting needs into the system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 7, 2026 We're so glad that managing your events, memberships, and fundraising in one spot helps your team stay organized. Thank you for the thoughtful feedback about event email workflows and live dashboards, as these insights help our team improve the system to be more intuitive. We love being your partner as you build the personal connections that drive impact for your community! JK Julia K. Development Manager Non-Profit Organization Management ### "My favorite CRM!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 1, 2026 Pros I like most how easy it is to search for what I'm looking for, and use filters to see what I need to. Cons What I like least is the inability to select two assigned users to a single grant, as my team and I often work together on applications. Switched from [Grant Lifecycle Manager](https://www.capterra.com/p/122147/Grant-Lifecycle-Manager/) Granthub by Foundant was phasing out of existence. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2026 It's so wonderful to hear that our search and filter tools make it a breeze to find exactly what you are looking for. I have shared your feedback about adding multiple users to grants with our team, as we know how vital collaboration is for your growth. Thank you for helping us make Neon One even better for teams like yours! HL Heidi L. Executive Director Fund-Raising ### "Decent CRM but not outstanding. I wouldn't purchase this software if I could have a do-over. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 March 31, 2026 We use it daily for donor management and communications. It does a lot of things, but not all of the things it does are done well. Pros I like that Neon CRM offers a wide range of services from the same platform. We use many of the services, like the letter generation and email service, daily. Cons Neon CRM doesn't integrate well with our events software, reporting is difficult and non-intuitive, and customer service is limited- as in they want you to pay for training, even if you have been a paying member for more than five years and haven't utilized their training. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2026 We love to hear that our letter and email tools are a core part of your daily part of how you manage relationships with your donors. We appreciate your feedback about reporting and integration hurdles, and we truly value your partnership over the years. We're also committing to improving our training and support experience as we want to ensure you have the support and resources you need to succeed. EH Elizabeth H. Gift Administration Manager Non-Profit Organization Management ### "Neon is in top 5 of CRM's" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2026 Excellent! The support we receive is quick efficient. The product is great and always updating with new tools. Pros I like the ease of the product. From the first day we started to now there has not been a time when it has been frustrating. Cons No mass batching in Neon. We do utilize the mass upload via sheet, but it would be nice to have something built into Neon like Blackbaud Raisers Edge NXT. One other minor thing is not having an important field option for a query to get a correct data pull. Switched from [Blackbaud Luminate Online](https://www.capterra.com/p/134915/Luminate-Online-Marketing/) [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Cost and we wanted something more in align to our local organization's goals. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) [Virtuous](https://www.capterra.com/p/159179/Virtuous/) [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reasons for choosing Neon CRM Neon had most of the features that we were looking for. Cost also played a factor. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 31, 2026 We are delighted that you’ve found Neon One easy to navigate since day one and that our support team has been such a reliable resource for you. It’s wonderful to know we’re helping your local organization meet its goals while staying within your budget. We appreciate your specific feedback regarding built-in mass batching and query field options, as these insights are exactly what we use to guide our continuous product updates. CG Courtney G. Executive Director Non-Profit Organization Management ### "Easy peasy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2026 It has been to easy to work with. They have been very responsive when I have asked for help. I am not great with technology so it is hard to point a finger. Pros I love the ease of the fundraising support and the email campaigns. Everyone that I have interacted with has been very helpful from building our website to creating a fundraiser. Cons That is a hard question because I am not sure if something is hard to use or if I am not understanding how to do a specific task. Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) Flipcause is filing bankruptcy. They would take our donations and then not pay them out to us. They owe us over $4000 Alternatives considered [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reasons for choosing Neon CRM I liked what neon One made it easy to build our website and how easy they make the email campaigns. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 31, 2026 We are so happy to hear that our fundraising support, email campaigns, and website tools are helping you move your mission forward! It is truly heartening to provide a reliable and supportive home for your organization’s donations. Please never hesitate to reach out to Support when technology feels a bit tricky—our team loves helping customers navigate the system so you can feel confident in everything you do. JW Jennifer W. Community Engagement and Operations Manager Non-Profit Organization Management ### "Great Possibilities" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 March 30, 2026 Neutral, Haven't had a chance so far to do a lot of work but am looking forward to learning once I have the time Pros So many opportunities and functionality. but have not had the time to actually get in to do everything. Cons Onboarding - so much training on what was going to happen and needed but then it didn't seem to work that way, so there's a lot of work to do. Switched from [NationBuilder](https://www.capterra.com/p/130934/NationBuilder/) Needed more functionality. Had limits with the previous system, use a lot for different areas. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reasons for choosing Neon CRM Recommendation from nonprofit peers who use the product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 31, 2026 We are so glad you chose us for the extra functionality you were looking for, and we can't wait for you to find the time to really dive in! We appreciate your feedback about your onboarding experience not matching up with the training, and we’ll be sharing that feedback with our team to ensure our implementation process is much more seamless moving forward. We’re here to support you whenever you’re ready to start exploring - please contact our onboarding team at implementation@neonone.com - as we're genuinely excited to see your organization grow with these new tools. DW Danie W. Communications Director Arts and Crafts ### "A necessary—but imperfect—tool belt for nonprofits" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 March 30, 2026 Pros Neon CRM is a multi-functional tool that helps our organization organize large amounts of data: donor contacts, event registrants, email subscribers, and more. Cons Neon CRM is in a transitional moment between legacy and next generation updates that feels a bit clunky. I wish their product team would have more support in order for updates to roll out faster and with fewer glitches. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing Neon CRM Lower cost and greater functionality for nonprofits Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2026 It’s wonderful to hear that Neon CRM is helping you keep your donor, event, and subscriber data organized in one place! We hear you on the ongoing changes as we make strides to modernize our user interface, and we’re working hard to make our updates faster and much smoother so you have a consistent experience. We appreciate your patience as we build a future-fit platform for your mission, and we're excited to keep improving alongside you. [View all Reviews](https://www.capterra.com/p/102088/NeonCRM/reviews/) Popular comparisons [DonorPerfect vs Neon CRM](https://www.capterra.com/compare/2698-102088/DonorPerfect-Fundraising-Software-vs-NeonCRM)[Givebutter vs Neon CRM](https://www.capterra.com/compare/102088-172048/NeonCRM-vs-Givebutter)[Bloomerang vs Neon CRM](https://www.capterra.com/compare/102088-131207/NeonCRM-vs-Bloomerang)[Bonterra Network for Good vs Neon CRM](https://www.capterra.com/compare/102088-111128/NeonCRM-vs-Bonterra-Guided-Fundraising)[Blackbaud Raiser's Edge NXT vs Neon CRM](https://www.capterra.com/compare/102088-247647/NeonCRM-vs-Blackbaud-Raiser-s-Edge-NXT)[DonorSnap vs Neon CRM](https://www.capterra.com/compare/97513-102088/DonorSnap-vs-NeonCRM)[Glue Up vs Neon CRM](https://www.capterra.com/compare/102088-134209/NeonCRM-vs-Glue-Up) [Sumac vs Neon CRM](https://www.capterra.com/compare/102088-144095/NeonCRM-vs-Sumac)[MonkeyPod vs Neon CRM](https://www.capterra.com/compare/102088-203848/NeonCRM-vs-MonkeyPod)[Keela vs Neon CRM](https://www.capterra.com/compare/102088-154358/NeonCRM-vs-Keela)[Bonterra EveryAction vs Neon CRM](https://www.capterra.com/compare/102088-142421/NeonCRM-vs-Bonterra-Development-Digital)[iMIS vs Neon CRM](https://www.capterra.com/compare/15885-102088/iMIS-vs-NeonCRM)[Tithe.ly vs Neon CRM](https://www.capterra.com/compare/102088-154664/NeonCRM-vs-Tithe-ly-Church-Giving)[Little Green Light vs Neon CRM](https://www.capterra.com/compare/102088-123954/NeonCRM-vs-Little-Green-Light)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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