# Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Neon CRM the right Nonprofit solution for you? Explore 619 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102088/NeonCRM/reviews --- Neon CRM 4.3 (619) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 1st, 2026 # Reviews of Neon CRM Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews Comprehensive nonprofit management tools 96% positive reviews out of 98 Most reviewers indicate nonprofit use streamlines operations, centralizes data, and saves time and resources efficiently. Dybal M Executive Director, 2 - 10 employees. "Our nonprofit had many cumbersome spreadsheets and Neon has combined all of this information into one, easy to access site organize by account name." Limited and outdated email functionality 52% negative reviews out of 64 Some reviewers report email campaigns lack user-friendly templates, mobile responsiveness, and advanced segmentation or automation features. Charlotte J x, 2 - 10 employees. "There are lots of steps which need to be completed for setting up things like events and emails, but they're not intuitive or located in the same place." Extensive self-guided learning resources 94% positive reviews out of 54 Most reviewers describe tutorial-based training as thorough, with helpful videos, webinars, and searchable documentation for onboarding. Roberta G Development and Outreach, 2 - 10 employees. "I can also sit in on "Office Sessions" which has been informative. And it helps to have access to various tutorials that I can reference repeatedly if need be." Clunky interface and slow enhancements 38% negative reviews out of 61 Some reviewers indicate updates and improvements feel inconsistent, with outdated design and cumbersome editing or navigation processes. Flexible and accessible database platform 89% positive reviews out of 37 Most reviewers find database management customizable, user-friendly, and effective for consolidating and organizing nonprofit information. Judy P Board Treasurer, 2 - 10 employees. "On top of that NeonOne provides many webinars and online guides to help you manage the database and get the most of the various features it offers." Complex and costly payment structure 62% negative reviews out of 42 Some reviewers describe payment and fees as expensive, with confusing billing, high processing costs, and rigid cancellation policies. Nancy T CEO, 2 - 10 employees. "Not worth it to us anymore when they doubled our cost. When we canceled our account, they said they'd charge another 3 months ($300) because apparently we'd agreed to that (in the fine print of their many page contract)." ## Showing most helpful reviews Showing 1-25 of 619 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Miranda T. Accounting and HR Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Great Time Saver" August 13, 2025 5.0 Neon has continued to grow and make enhancements based on user input. I appreciate that we can save money by utilizing one software to handle our donor needs rather than using multiple platforms. Pros I enjoy that Neon is moving towards being an all in one software solution for our constituent needs. I appreciate the workflows that enable my team to concentrate on other tasks and ensures a great donor experience. Cons The reporting while expansive, is cumbersome. I would rather just be able to grab any and all information that I wish when creating a custom report rather than having to find one that has the information I want and customizing it. I would like to have a sign-in kiosk future for volunteers and for it to print name tags for them that includes their names and role. I would also like to be able to create a recurring volunteer opportunity rather than having to create a new one each time. Alternatives considered [Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing Neon CRM Neon CRM has better reporting and more options for an all in one solution to our donor database. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/)[Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/) We were looking for a better platform that had more capabilities. Review Source Response from Neon One August 14, 2025 We’re so glad Neon CRM is delivering on its promise as your all-in-one solution for managing constituent relationships and creating great donor experiences. We appreciate your suggestions around reporting, volunteer sign-in, and recurring opportunities—our team uses feedback like yours to guide ongoing enhancements. Thank you for trusting us to help streamline your work and save resources by consolidating tools into one powerful platform. KC Kate C. Project Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Strong Constituent/Donor Management and Fundraising Tools, but Missing a Mobile App" March 6, 2026 4.0 We use Neon CRM to manage donor relationships, track engagement, and support our fundraising campaigns. Once the system is set up, the automation and reporting features make it a powerful tool for nonprofit operations. The platform also includes strong security and permission settings through different user accounts, which helps protect sensitive donor information. That said, the initial setup required a significant investment of time for our organization. While the system provides many helpful features and solid value for money, the lack of a mobile app and challenges with duplicate management remain notable drawbacks. Overall, I would rate my experience with Neon CRM around a 7 out of 10. Pros Neon CRM has strong tools for donor management and organizing supporter information. The fundraising campaign features are particularly helpful because you can build larger campaigns and structure them with smaller subcampaigns underneath them. This makes it easier to set fundraising goals and track progress over time. The workflow automation is another highlight. It allows me to set notifications, such as reminders when installments might be expected, and to automatically place contacts into groups based on actions like attending events. This helps keep engagement organized without constant manual tracking. I also appreciate that the platform includes email campaign tools and customizable user accounts, which allow different team members to access and manage data appropriately. Overall, the platform provides good value for money considering the range of features available for nonprofits. It also has great security of data and customer support is timely. Cons The duplicate management tools could definitely be improved. In practice, the system sometimes flags contacts as duplicates simply because they share an address, such as people who work at the same organization. At the same time, it occasionally misses actual duplicates. It can also be frustrating that certain imports cannot be deleted once they are uploaded. Another major limitation is the lack of a reliable mobile app, which makes it difficult to manage donor information or check updates when away from a computer. Improvements in customer support documentation or troubleshooting around duplicate management would also be helpful. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Neon CRM Seemed to have a better user and experience and had more of the reporting and communications features we were looking for. Review Source Response from Neon One March 18, 2026 Thank you for sharing how our workflow automation helps keep your engagement organized! We hear your feedback on duplicate management—especially regarding shared addresses—and are actively working to improve our documentation to better address those specific troubleshooting scenarios. Please contact our support team so they can help you get your scans set up to minimize those false positives and ensure your data stays accurate. AA Amanda A. Operations Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Works well enough " February 13, 2026 3.0 I've used a few different CRMs while working in nonprofits and I'd say Neon is in the middle of the pack. It can be clunky and cumbersome to work with - not the most intuitive but once you become familiar with the platform it does what we need it to as a small non-profit. Would prefer the donor profile pages and reports to be cleaner and more directly linked for easier use but I can flip back and forth or open teh database in multiple windows to be able to coordinate info so can easily work around the limitations with a couple of extra steps. Pros Fairly user friendly - good built in onboarding materials. One place to keep all information and event registrations. Pre-existing reports are nice, though I would like to be able to create more custom reports for our orgs specific needs. Cons Feels clunky compared to other CRMs I have used. Quite basic, does not allow for as much customization of reports and fields as I would like. Also would like more ability to work directly in the CRM with my fellow development and communications colleagues. Donor profile pages are very disjointed and messy - I have to dig to find the info I need as it is spread across different tabs and not all of the categories are easily accessible to run in reports which is a real pain as I have to make a report and then go into the individual donor profiles to find the additional info I need and enter it manually. Review Source Response from Neon One February 19, 2026 Thank you for sharing such detailed feedback about your experience with Neon One. We’re glad to hear that our built-in onboarding materials and centralized information hub are helping your nonprofit stay organized. We also appreciate your feedback regarding the reporting and account interfaces; we recently released a redesigned Report Builder and UI updates to help streamline workflows and make data more accessible. Your insights on team collaboration are incredibly valuable as we continue to refine the platform for organizations like yours. Here's a link to an article overviewing the recent reporting and interface enhancements: https://support.neonone.com/hc/en-us/articles/40687645995789-A-Look-Ahead-Redesigned-CRM-Reporting We're also excited to preview upcoming improvements to managing donations: https://support.neonone.com/hc/en-us/articles/42623020735373-A-Look-Ahead-Donations NT Nicole T. Development Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Highly recommend Neon CRM" February 16, 2026 5.0 Overall, our experience with Neon CRM has been great. We are happy with the platform and the capabilities that it provides. Pros Neon CRM is very user-friendly. It has an intuitive interface that makes it easy for staff members to navigate without needing extensive training. This helps prevent data entry errors. I also like how Neon provides monthly webinars on product releases and updates to their platform. These webinars help us stay informed about new features, improvements, and best practices. It also shows that Neon is continuously improving its service and offerings. And finally, I like how Neon allows you to record not only donations, but store orders and grants. It makes managing these areas much more efficient and centralized. Cons I don't love Neon's donation forms because I wish they were more customizable. I also wish there were more customization options available for emails sent directly from the platform. While there are customization options available, I feel like both areas would benefit from more options. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM I'm not sure. This was before I joined the organization. However, I know that the team looked at various options. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We switched from Kindful, but that wasn't an available option. The change was implemented before I joined the organization, so I'm not sure why we switched. Review Source CH Cathy H. Director of Membership Non-Profit Organization Management Used the software for: 1-2 years ### "Overall, we are glad that we switched to Neon CRM" February 27, 2026 4.0 Our experience has been overall positive. It was very essential for my organization to hire a consultant to help us transition over to Neon since we have no internal IT capacity and it's hard to absorb the work of a member database transition while also still doing the regular work that is required. We worked with a Neon partner, Back Office Thinking, and they have been terrific. Pros I like Neon CRM's user interface. It is clean and intuitive for routine transactions. The monthly cost for my nonprofit organization is affordable and I love that it has integrated event management and email capability. We use it primarily for our membership database. We don't currently do a lot of fundraising campaigns, but I like that we have that capacity should we choose to use it. Cons There are a few things that I find inexplicable, such as the individuals within an organization, called a company in Neon, being in alphabetical order by first name (with no option for me to decide how I want them displayed). In that same area, the company contacts default view is all, rather than current. I would love to set the default to current and still be able to see former contacts at my option. Similarly, I would like to choose how many display as a default setting. These things seem small but cumulatively cost me time. On a separate note, I wish the credit card processing fees were lower. Alternatives considered [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[Novi AMS](https://www.capterra.com/p/188714/Novi-AMS/) Reason for choosing Neon CRM We relied on our consultant's evaluation of our needs, and the price was comparable to what we were paying for data hosting. Switched from [CiviCRM](https://www.capterra.com/p/79192/CiviCRM/) Our version of Civi CRM was not properly customized for us and was not connected to anything. We were using it as an electronic filing cabinet and it was just a 3rd or 4th place to enter data. We were also paying too much for someone to just host our data. Review Source Response from Neon One March 3, 2026 Hi there! We are so glad to hear that Neon One's clean interface and integrated event management are providing an affordable, all-in-one solution for your membership database. It’s also wonderful to know that our partners at Back Office Thinking provided such a smooth transition for your team! We truly appreciate the feedback regarding default views and sorting preferences for company contacts; we understand how those extra clicks can add up, and we're sharing these details with our product team to help improve your daily workflow. Thank you for helping us make the platform more efficient for busy nonprofits like yours. MC Malissa C. Administrative Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Neon CRM is a great platform for the money" March 3, 2026 5.0 we have been using Neon CRM since mid 2019 and it has come a long way. They are constantly adding features and listening to the needs of the clients. Most of what i know about Neon CRM is self taught in just clicking buttons and figuring it out and by watching the Neon Academy help demos. Overall, i only have good things to say Pros it is fairly easy to use and has most of the features we need. we have been working with a consultant who has helped us make better use of the product Cons some of the reporting is hard to get to pull what you are really after, though it has gotten way better Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Bloomerang Fundraising](https://www.capterra.com/p/80990/Qgiv/) Reason for choosing Neon CRM it had the features we were looking for at a decent price Review Source Response from Neon One March 18, 2026 Hi there, thank you so much for being a loyal partner since 2019! We are thrilled to hear that Neon One provides the features you need at a great price and that you've found the platform easy to navigate. Since you mentioned that reporting can sometimes be tricky, please reach out to our support team—they would love to help you get everything set up so you can pull exactly the data you’re after! JL Julia L. Administrative Consultant Non-Profit Organization Management Used the software for: 2+ years ### "Neon CRM has been great! " March 5, 2026 5.0 It's been a reliable program to keep our donor database updated through the years. We went from keeping track of our donors in an Excel sheet to using Neon CRM, and it has helped us keep better track of our growing donor community. Pros The customer support team that onboarded us was truly amazing to work with. The database and reporting system is very easy to use. Cons Sometimes when I am setting up a new report, I can't get all the available columns that I might need in a report, but then I am able to find a workaround. Neon CRM is a robust system to work with, overall. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Neon CRM Mainly the cost and simplicity of the product Review Source Response from Neon One March 18, 2026 Hi there, thank you so much for the kind words about our onboarding team and for sharing how Neon One has helped you grow your donor community beyond spreadsheets! We're glad the system feels robust and easy to use, though we’d love to help you with those reporting columns so you don't have to rely on workarounds. Please reach out to our support team, as they can help get your reports set up exactly how you need them! KS Kaitlyn S. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "A Major Step Forward for Our Nonprofit Operations" February 14, 2026 5.0 Overall, our experience with the NeonOne CRM has been extremely positive. Since implementing the system, our fundraising efforts have become more successful, with clearer tracking, better donor insights, and more efficient campaign management. The tools available within NeonOne have helped us be more strategic and confident in how we approach fundraising. Email campaigns are also significantly easier to manage and more effective. We are able to reach more of our members and constituents, communicate more consistently, and tailor messages in ways that feel intentional rather than overwhelming. Combined with improved donor and membership management, NeonOne has strengthened our ability to engage our community and support our mission. Pros NeonOne has been a major improvement for us at the Napa County Historical Society. Its pricing is fair and scalable to our yearly profit, making it well suited for small nonprofits like us. NeonOne makes donor and membership management straightforward and efficient, both within the CRM and through its integration with the website, they work well together so we can better plan events and guide our growing membership. This has streamlined our workflows and with a very small staff, has saved us a lot of time to focus on our mission. Customer service has been consistently strong. The support team was fantastic during setup, and the ongoing trainings and resources have been very helpful for our staff. Overall, our entire team enjoys using NeonOne, and it has been a significant step forward in improving our operations and capacity as a nonprofit. Cons One area for improvement is the website functionality. We would love to see more flexibility with spacing and image placement, as well as stronger integration between the website and membership and donation forms. Enhancing these features would make it easier to create more customized pages and provide a smoother experience for both staff and supporters. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM The price and that we could get a website that worked with the CRM Review Source Response from Neon One February 27, 2026 Hi there! We’re so glad to hear that Neon One has helped the Napa County Historical Society save time and streamline your workflows. It’s wonderful to know our affordable pricing and support team have been a great fit for your mission. We also appreciate your feedback regarding website flexibility and form integration; we are constantly working to improve our customization options to make things even smoother for your staff. Thank you for being part of the Neon One community! JP Judy P. Board Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "NeonCRM is a solid customer management tool and more!" February 17, 2026 5.0 Overall our experience with NeonCRM has been very positive. We have been using NeonCRM for almost 13 years and it has changed a lot over that time period. Neon is constantly updating the features, look and feel of the software to improve the user experience. They are very supportive and open to feedback from the Neon community. Pros NeonCRM offers the core functions we need to manage our non-profit. In particular managing donors, events/classes plus reporting. The built in security provides us the confidence that payment processing is secure. Neon's customer support is top notch. It's easy to launch a new fundraising campaign and track the results. The overall user interface is easy to use and very intuitive. We also use NeonPay which provides a seamless link for payment processing. The QBO sync works very well and provided you set up your mapping to match your books it makes updating your accounting records very easy. Although we don't use all the functions of NeonCRM is is good value for the money. On top of that NeonOne provides many webinars and online guides to help you manage the database and get the most of the various features it offers. Cons Not being able to exclude payment processing fees from donor reports and statistics. These fees impact the results and distort the statistics. We are hopeful that the new events module will be as good as the legacy events and that it will be easier to distinguish between performance events and classes. Alternatives considered [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Neon CRM After careful research we determined that Neon was a good fit for our organization and provided the may features required to manage our nonprofit. The fact that it provided donor, event and membership features was very important. We also liked the integration with software we already used like QBO, Excel and Word. Eventually we added NeonPay. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The existing database was outdated, cumbersome, inaccurate and not integrated with our website. Review Source Response from Neon One February 20, 2026 Hi there! Thank you so much for being a part of the Neon One family for 13 years; we are thrilled that our intuitive tools and QBO sync have made managing your donors and accounting so much easier. We greatly appreciate your specific feedback regarding the new events module and the desire to exclude payment processing fees from donor reports, as insights like these help guide our future updates. Our team is constantly working on reporting enhancements, and we look forward to continuing to support your nonprofit's success for many more years! SR Susan R. Board Member Non-Profit Organization Management Used the software for: 6-12 months ### "Neon CRM Review" February 26, 2026 5.0 Donor management is excellent. Creating and running campaigns easy to use. Events are easy to track, too. Love the platform that allows emails to go directly to donors, et al. I’m new at using Neon, but experience has been good so far. Pros It’s pretty easy to use compared to other CRM platforms I’ve used in the past. Log in, menus within CRM are easy to navigate. Cons Figuring out how to do certain platform functions has been a little challenging for me, but customer support is provides quick guidance. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Too expensive for our small nonprofit and difficult to use. Review Source Response from Neon One March 2, 2026 Hi there! It’s great to hear that Neon One is proving easy to navigate and helping you manage your campaigns and donor outreach more effectively than your previous platform. We're glad our support team has been able to provide quick guidance as you get settled, and we are committed to making those initial learning curves even smoother. Welcome to the Neon One family—we are so happy to support your nonprofit's mission! CR Christy R. Director of Operations Education Management Used the software for: 2+ years ### "Easy to use. Poor customer service" October 22, 2025 2.0 Neon is a good program if you are skilled at figuring things out on your own. It's a pretty easy system to learn, but if you have trouble, you will need to wait for help. And, be very careful and watch their billing. They do not include annual contract terms, nor do they remind you when renewals are upcoming. Once they have you on the hook, they refuse to make any concessions. Buyer beware! Pros Neon is easy to use and provides much-needed tools, like web integration, event management, and email tracking. Cons Customer service is lacking and has been since we onboarded years ago. Though we pay for chat support, it's rarely available. Instead, we've had to send emails and wait days for a response. Additionally, we recently migrated away from Neon at the request of a consultant who was taking over our reporting. Though I informed our Neon account rep of this upcoming change, she failed to inform me that our contract had an upcoming annual renewal. Despite multiple requests to waive or shorten a year of service we will not be using, Neon has us on the hook and refuses to make any concessions. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Neon CRM The ease of use combined with customizable security that was not available on other platforms. Switched from [Blackbaud CRM](https://www.capterra.com/p/178085/Blackbaud-CRM/) Blackbaud was too complex and we needed a system that was easy to learn and use. Review Source Response from Neon One October 30, 2025 Thank you for taking the time to share your honest feedback. We are truly sorry to hear that you felt unsupported and experienced frustration with your contract and billing process. Please know that your experience is absolutely not what we aim for, and we are working hard under new leadership to improve our support availability and clarify all billing and renewal procedures. We value your time with us and would appreciate a chance to understand your specific concerns better and try to earn your trust back. ND Natasha D. Producing Artistic Director Entertainment Used the software for: 1-2 years ### "All-in-One CRM That Saves Time" November 24, 2025 5.0 Neon CRM has significantly improved our donor management and fundraising processes. It’s secure, integrates well with our other systems, and provides excellent value for the investment. Staff can work more efficiently, and engagement with donors is easier to track and analyze. Pros Neon CRM is user-friendly, intuitive, and centralizes all donor and member data. Reporting is powerful, and email campaigns are easy to create and track. Compatibility with our ticketing software saves time and reduces errors. Customer support has been responsive and helpful, and security features give us peace of mind. Cons ome reporting features could be more intuitive, and certain customizations take time to set up. Overall, the system is powerful but has a slight learning curve for complex workflows. Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) We started by utilizing ArtsPeople as our ticketing software and loved it so much that we decided to switch to NeonCRM Review Source Response from Neon One December 1, 2025 Thank you for your review. We are so happy to hear that Neon CRM has significantly improved your donor management and fundraising processes by centralizing your data and that our email campaigns and ticketing integration are helping staff work more efficiently! We appreciate your honest feedback that some reporting and complex customizations have a slight learning curve, and we are continually working to make these powerful features more intuitive for everyone. We think you'll be excited to hear about how we are improving reporting at our upcoming December 2025 Neon One Release Webinar on 12/16: https://neonone.com/resources/event/neon-one-monthly-release-december-2025/ JW Jennifer W. Community Engagement and Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great Possibilities" March 30, 2026 3.0 Neutral, Haven't had a chance so far to do a lot of work but am looking forward to learning once I have the time Pros So many opportunities and functionality. but have not had the time to actually get in to do everything. Cons Onboarding - so much training on what was going to happen and needed but then it didn't seem to work that way, so there's a lot of work to do. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM Recommendation from nonprofit peers who use the product. Switched from [NationBuilder](https://www.capterra.com/p/130934/NationBuilder/) Needed more functionality. Had limits with the previous system, use a lot for different areas. Review Source Response from Neon One March 31, 2026 We are so glad you chose us for the extra functionality you were looking for, and we can't wait for you to find the time to really dive in! We appreciate your feedback about your onboarding experience not matching up with the training, and we’ll be sharing that feedback with our team to ensure our implementation process is much more seamless moving forward. We’re here to support you whenever you’re ready to start exploring - please contact our onboarding team at implementation@neonone.com - as we're genuinely excited to see your organization grow with these new tools. EJ Emily J. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "6 years and it keeps getting better" July 2, 2025 5.0 Neon is very functional - it serves our needs and continues to be at a friendly cost. We have been using Neon for 6 years and will continue to do so! Pros We've been using Neon now for 6 years. Our team appreciates all the integrations both within Neon and to other software (Quickbooks, MailChimp, etc.). The attention given to making improvements to the site - most come from suggestions from users - is fantastic! We've seen Neon come a long way these past years. And 2 of our suggestions have even been worked on! Cons Some areas are still a bit outdated/ clunky to work with like almost all of the areas under global settings. And getting some reports to work as wanted can be challenges (SYBUNTY, etc.) Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Neon CRM Value for money - other products charge you for different add ons. But Neon is all provided together as a package at a good price. Review Source CJ Charlotte J. x Non-Profit Organization Management Used the software for: 6-12 months ### "Good, Improving Platform! " April 2, 2026 4.0 Neon is a very good and useful CRM for all of the use cases our non-profit needs, it's unusual to get a system that manages memberships, events, fundraising, email campaigns etc. all in one place. It's quite easy to use and intuitive, apart from certain reporting challenges and clunkiness when setting up automations and workflows. Pros Neon is great for being able to manage all of our different use cases, including events, memberships, report building, etc. The customer service team is great and are very quick to respond when I have questions or need help with building on certain parts of our CRM. There has been a large number of updates recently and I feel that Neon are really working on improving any pain points. It's only getting better to use it. It's also very useful for managing, tracking and reporting on donor management, fundraising events and through direct campaigns or peer to peer on Neon Fundraise. Cons There are lots of steps which need to be completed for setting up things like events and emails, but they're not intuitive or located in the same place. E.g, sending out an event confirmation email for example requires you to set up an email in a completely different part of the system. I would also appreciate better capabilities for building live dashboards within the system and a way to build my reporting needs into the system. Review Source Response from Neon One April 7, 2026 We're so glad that managing your events, memberships, and fundraising in one spot helps your team stay organized. Thank you for the thoughtful feedback about event email workflows and live dashboards, as these insights help our team improve the system to be more intuitive. We love being your partner as you build the personal connections that drive impact for your community! SH Samantha H. Membership Cooridinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Support Team, Slight Learning Curve" November 24, 2025 4.0 Expect to spend some time onboarding and learning the system; don’t assume everything will be immediately obvious. Please take advantage of Neon’s support and training resources (like their help docs, webinars, or onboarding team). Those are super helpful. Budget extra time early on for workflow setup, especially to design the custom views or reports you actually need. Pros Neon One CRM is a powerful tool with a lot of functionality packed in, especially strong for managing constituent data, donations, and engagement in a nonprofit context. What really stood out to me was their customer support: whenever I ran into something confusing or needed help figuring things out, their team was responsive, patient, and very knowledgeable. That level of support made a big difference in getting the most out of the system. Cons My main gripe is that the system is not the most intuitive. There’s a definite learning curve: features aren’t always where you'd expect them, and workflows can feel a little fragmented. It sometimes takes a fair bit of exploration (or help from support) to figure out how to do even simple tasks. For new users or people who don’t spend a ton of time in the CRM, it can be challenging to navigate. Review Source Response from Neon One December 1, 2025 Thank you for your review. We are thrilled to hear that our customer support team stood out to you for being responsive, patient, and knowledgeable—we are proud that their help made a big difference! We appreciate your honest feedback that the system has a learning curve and that workflows can feel fragmented. We are constantly focused on improving our user experience to make the powerful features that manage your constituent data, donations, and engagement more intuitive for every user. If you have any specific feature suggestions, we encourage you to share them at feedback.neonone.com so our product team can review and other customers and vote to support your ideas. VR Verified Reviewer Director Non-Profit Organization Management Used the software for: 1-2 years ### "Nice event management and fairly easy to use" December 1, 2025 4.0 My background is in technology and the entrance to using Neon One was fairly simple. They have good educational learning, and I like the features of events and an online storefront. Pros Neon One is a good product for a one-stop-shop. The feature that we use often is event management and the online shopping for members. These are two features that you don't usually find in other software platforms. Cons They have few resources for educational systems and managing alumni. You have to use another software to find alumni and then ask them to join the Neon One CRM database, a bit clunky. Review Source Response from Neon One December 2, 2025 Thank you for your review. We are happy to hear that Neon CRM serves as a good one-stop-shop and that you frequently use and enjoy our event management and online store features! We appreciate your feedback about identifying and managing school alumni, and would encourage you to share any specific feature suggestions at feedback.neonone.com so our product team can review your idea and other customers can vote to support it. We are constantly working on expanding our use cases and appreciate this insight into how we can better support educational organizations. LP Lawrence P. Board Member Health, Wellness and Fitness Used the software for: 2+ years ### "Best Value for the features. " March 30, 2026 5.0 Have been using it for almost 3 years for a non-profit professional organization as a way to communicate with and coordinate professional membership. Pros Value for the dollar, especially for the amount of features offered. I have looked into many CRMs and could not find another to match. Cons It has so many features it is hard to keep up with all the options that it has available and they are continually updating. Review Source Response from Neon One March 31, 2026 We’re so glad Neon One has provided such great value to your organization over the last three years! It’s wonderful to know our features help you effectively manage member communication and coordination. We hear you on the pace of our updates, and we’re always here to help you navigate those new options so you can focus on your mission. HP Hild P. Program Director Music Used the software for: 2+ years ### "Neon CRM Simplifies My Life" December 2, 2025 5.0 This is my 9th year working with Neon CRM (ArtsPeople) and I can only give glowing reviews. In fact, when I talk to colleagues running similar organizations and hear them talk about challenges of having ticketing in one place and donations on another system, I right away encourage them to look into Neon CRM. Pros The Neon CRM makes my life easier and saves so much time. Having all data (ticketing & donation) in a one place where data can be pulled out in any combination for review and planning makes running my arts organization more effective and efficient. The customer support is outstanding and my issues are typically solved within a couple of hours. Cons My development colleague would like a coding system for the donors. Our organization is small so not having it isn't a huge hinderance. Review Source Response from Neon One December 3, 2025 Thank you for your nine years of partnership and your glowing recommendation! We are delighted that having your ticketing and donation data in one place helps you save time and run your arts organization effectively. We have also noted your feedback regarding a donor coding system and encourage you to share your idea at feedback.neonone.com so our product team can review it and so other customers can vote to support it. KC Kayla C. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Great CRM to add to your organization!" August 18, 2025 5.0 We very much enjoy NEON and love that it has become an everyday process of our organization. I will be excited when we use the functions more fully, such as the volunteer aspect, and we are looking into getting a website as well. Pros I love how everything interacts with one another, the simplicity of printing out the donor thank you letters, and the reporting that it provides for year-over-year donations. Cons I like how NEON continues to work through the issues. I do wish there was a way to create donation invoices in the system. Review Source Response from Neon One August 19, 2025 We’re so glad to hear Neon CRM has become part of your everyday process and that tools like donor letters and reporting are making your work easier. Thank you for sharing your feedback on donation invoices—based on feedback like this, we’ve made improvements in pledge management emails that may be helpful for your needs. It’s also exciting to hear you’re exploring features like volunteer management and a website, and we look forward to supporting you as you grow into those. JE Jennifer E. CPA Accounting Used the software for: 2+ years ### "Not what we signed up for and it doesn't do what we want" May 27, 2025 1.0 I've been using Neon for 2 years for a smaller non-profit organization. I am a CPA with 20+ years of experience. Using this software isn't meant for a finance person...and I'm not really sure what kind of professional they had in mind when they developed this system. Pros It is fairly easy to input new donations but that doesn't mean that the gifts entered aren't somehow lost afterward. There really isn't anything that I like about the system. We were lied to when we upgraded to the $210-ish/month level. Cons Almost everything. Data is randomly lost -- gifts that were entered a week ago are suddenly not found when I look for them. I inherited a database with multiple versions of what should be the same account (for instance one account is in one spouse name only, another in both names). We've tried to consolidate those accounts but it never seems to work. The automatic emails sent to donors when a gift is entered is a total joke. Evidently you need a degree in computer science or similar to change the automatic email. And switching between different email templates? Forget about it. Looking over years and years of notes from different employees trying to maintain our database and repeatedly the comment was "this system is clunky" and it seems the easiest way to get the work done is to do it manually, if this is the software that we have. We upgraded to a higher level of the software about a year ago (and paid a large lump sum when we did, plus the 250% higher fee). We spoke with representatives from Neon over the phone about this. We were told that we could cancel the subscription or return to the lower level. When we tried to do that, we were told that we would be cancelled as of 12/31/2025, which is 20 months after we were fooled into upgrading to "fix" our issues. Review Source KS Kathryn S. Grants and Events Manager Performing Arts Used the software for: 2+ years ### "Arts People- a little challenging but as a small non profit we need it" December 3, 2025 3.0 It's a little frustrating but David is always as helpful as possible! I use Arts people every single day for something-- from Donor tracking, to running reports, to selling tickets. Pros The excellent customer service member David! He is knowledgable and enthusiastic. I always email him when I have an issue. Cons The ticket sales aspect is difficult to set up. We always have issues when we are trying to set up our new season. Review Source Response from Neon One December 10, 2025 Thank you for the kind words—we will make sure to pass your high praise along to David! It is great to know that our platform supports your daily operations, from donor tracking to ticketing. We appreciate your honest feedback regarding the complexity of setting up new seasons, and we have shared that with our product team to look for ways to streamline the process. RH Rachel H. Fund Development Manager Non-Profit Organization Management Used the software for: 2+ years ### "Neon gets the job done!" August 7, 2025 4.0 Overall experience with Neon CRM is great. We use it regularly for grant tracking, reporting, philanthropic support tracking, donor management, donation tracking, giving campaigns and special events. Pros I appreciate the monthly webinars on the latest updates. I like the ease and user-friendliness of Neon CRM and Neon Pay. Cons The only cons would be that sometimes it can take longer to find tutorials within the Neon One Academy, especially when you're searching for one particular insight into using the CRM database. Review Source Response from Neon One August 11, 2025 Thanks for your review! We’re glad you’re enjoying the monthly webinars and finding value in Neon CRM and Neon Pay’s ease of use. We appreciate your note about searching tutorials in Neon One Academy—our team is continually working to make resources easier to find so you can get the insights you need faster. It’s wonderful to hear how you’re using Neon CRM to support grants, donor management, campaigns, and events. MD Matt D. Fundraiser Fund-Raising Used the software for: 1-2 years ### "Neon CRM Sucks!" April 29, 2025 1.0 It was easier to file my taxes on line than use Neon CRM for fundraising. My experience sucks! Pros Neon Fundraiser is platform for non-profits peer fundraising. Neon Fundraise sucks! Setting up peer fundraiser is challenging, not intuitive and cumbersome. Links did not work consistently, page went down for several days. Since that point I am now unable to log in to my fundraising page having attempted on three different devices, different browsers and the standard delete cache, reboot I even changed the password. What I like most about Neon CRM is not a damn thing! Cons Inconsistent, unreliable, inaccessible and cumbersome for both fundraiser and potential donors. Due to challenges I am $2000 below my fundraising goal and continue to receive complaints from potential donors. What I like least about Neon CRM is everything! Review Source LE Leon E. Operations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Neon, The CRM With A Plan" February 13, 2026 4.0 The value is truly there with Neon CRM. Whatever I need to know about users is seamlessly displayed on their accounts. Pros Complete donor management all under one platform. Campaign set up is quick and simple. Peer-to-peer campaigning is great! Cons The User Interface is not the "prettiest," and events could use some additional features, but that's really it. Review Source Response from Neon One February 16, 2026 It’s great to hear that you’re finding such strong value in Neon One and that our peer-to-peer fundraising tools are working well for you! We’re glad the platform is making it simple to have your donor data seamlessly displayed all in one place. We appreciate your feedback about the user interface in some modules, and we are actively making design updates as we work to make the platform as visually intuitive as it is powerful. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.