# Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Neon CRM the right Nonprofit solution for you? Explore 617 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102088/NeonCRM/reviews --- Neon CRM 4.3 (617) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 6th, 2026 # Reviews of Neon CRM Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews KC Kate C Project CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “We use Neon CRM to manage donor relationships, track engagement, and support our fundraising campaigns. Once the system is set up, the automation and reporting features make it a powerful tool for nonprofit operations.“ March 6, 2026 LT Linden T Executive DirectorNon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “You cannot (1) send invoices for members to pay within NeonCRM, so we are using a 3rd-party solution for that. Nor can you (2) make a credit card surcharge mandatory.“ November 24, 2025 JM Jordan M Marketing ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “You can manage donations, memberships, pledges, volunteers, merchandise, email campaigns, text messaging, and events all in one platform which helps keep constituent profiles up to date and reduces import/export slog or time to add information to profiles.“ April 6, 2026 AA Amanda A Operations ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Donor profile pages are very disjointed and messy - I have to dig to find the info I need as it is spread across different tabs and not all of the categories are easily accessible to run in reports which is a real pain as I have to make a report and then go into the individual donor profiles to find the additional info I need and enter it manually.“ February 13, 2026 GD Galen D Director of OperationsNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Value for money, donor management, user interface, donor communications, connection to bank via NeonPay, flexible reporting, continual release of new features and capabilities.“ December 30, 2025 HL Heidi L Executive DirectorFund-Raising, 2 - 10 employeesUsed the software for: More than 2 years. “Neon CRM doesn't integrate well with our events software, reporting is difficult and non-intuitive, and customer service is limited- as in they want you to pay for training, even if you have been a paying member for more than five years and haven't utilized their training.“ March 31, 2026 KS Kaitlyn S Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “NeonOne makes donor and membership management straightforward and efficient, both within the CRM and through its integration with the website, they work well together so we can better plan events and guide our growing membership.“ February 14, 2026 KC Kate C Project CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “Another major limitation is the lack of a reliable mobile app, which makes it difficult to manage donor information or check updates when away from a computer.“ March 6, 2026 ## Showing most helpful reviews Showing 1-25 of 617 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarena C. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Helpful but Still Growing With Us" August 18, 2025 4.0 Overall, Neon has been a really valuable tool for our organization. It’s helped us stay organized, track our donors and volunteers better, and manage the details that used to get lost. It’s not perfect, but it’s been a game changer for keeping us connected to the people who make our mission possible. Pros I like that Neon CRM keeps everything in one place — donors, volunteers, events, and communications. It makes it easier to see the bigger picture of our nonprofit and how people are engaging. The reporting tools and integrations have been really helpful as we’ve grown. Cons It can be a little overwhelming at first, and some things take more clicks than I’d like. Reports and customization aren’t always straightforward, and it takes some time to learn. Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) We decided to along with the rest of our National Chapters. Review Source Response from Neon One August 19, 2025 We love hearing how Neon CRM has helped you stay organized and see the bigger picture of how your community engages with your mission. It’s great to know the reporting tools and integrations have supported your growth and made it easier to manage the details that matter. We also appreciate your feedback on reporting and customization—those insights guide our ongoing improvements. Thank you for sharing how Neon has become such a valuable part of your work! CG Courtney G. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Easy peasy" March 30, 2026 5.0 It has been to easy to work with. They have been very responsive when I have asked for help. I am not great with technology so it is hard to point a finger. Pros I love the ease of the fundraising support and the email campaigns. Everyone that I have interacted with has been very helpful from building our website to creating a fundraiser. Cons That is a hard question because I am not sure if something is hard to use or if I am not understanding how to do a specific task. Alternatives considered [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Neon CRM I liked what neon One made it easy to build our website and how easy they make the email campaigns. Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) Flipcause is filing bankruptcy. They would take our donations and then not pay them out to us. They owe us over $4000 Review Source Response from Neon One March 31, 2026 We are so happy to hear that our fundraising support, email campaigns, and website tools are helping you move your mission forward! It is truly heartening to provide a reliable and supportive home for your organization’s donations. Please never hesitate to reach out to Support when technology feels a bit tricky—our team loves helping customers navigate the system so you can feel confident in everything you do. JW Jennifer W. Community Engagement and Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great Possibilities" March 30, 2026 3.0 Neutral, Haven't had a chance so far to do a lot of work but am looking forward to learning once I have the time Pros So many opportunities and functionality. but have not had the time to actually get in to do everything. Cons Onboarding - so much training on what was going to happen and needed but then it didn't seem to work that way, so there's a lot of work to do. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM Recommendation from nonprofit peers who use the product. Switched from [NationBuilder](https://www.capterra.com/p/130934/NationBuilder/) Needed more functionality. Had limits with the previous system, use a lot for different areas. Review Source Response from Neon One March 31, 2026 We are so glad you chose us for the extra functionality you were looking for, and we can't wait for you to find the time to really dive in! We appreciate your feedback about your onboarding experience not matching up with the training, and we’ll be sharing that feedback with our team to ensure our implementation process is much more seamless moving forward. We’re here to support you whenever you’re ready to start exploring - please contact our onboarding team at implementation@neonone.com - as we're genuinely excited to see your organization grow with these new tools. NT Nicole T. Development Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Highly recommend Neon CRM" February 16, 2026 5.0 Overall, our experience with Neon CRM has been great. We are happy with the platform and the capabilities that it provides. Pros Neon CRM is very user-friendly. It has an intuitive interface that makes it easy for staff members to navigate without needing extensive training. This helps prevent data entry errors. I also like how Neon provides monthly webinars on product releases and updates to their platform. These webinars help us stay informed about new features, improvements, and best practices. It also shows that Neon is continuously improving its service and offerings. And finally, I like how Neon allows you to record not only donations, but store orders and grants. It makes managing these areas much more efficient and centralized. Cons I don't love Neon's donation forms because I wish they were more customizable. I also wish there were more customization options available for emails sent directly from the platform. While there are customization options available, I feel like both areas would benefit from more options. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM I'm not sure. This was before I joined the organization. However, I know that the team looked at various options. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We switched from Kindful, but that wasn't an available option. The change was implemented before I joined the organization, so I'm not sure why we switched. Review Source AB Andrea B. Executive Director Arts and Crafts Used the software for: 1-2 years ### "Neon is perfect for the basics of a small to mid-size org" April 21, 2026 4.0 Customer service has really imporovced lately, which is a huge help. Neon is reliable and easy to use. Pros It is easy to use and provides great bang for the buck. The customer service is great. Neon One Academy is so useful that you can teach yourself about anything you need to accomplish within the platform. Cons Ocassionally the reports or other functionality is limited, but I also understand that it works well for our size and budget. Switched from [Method CRM](https://www.capterra.com/p/130389/Method-CRM/) Needed more functionality that we could not get with Method. Review Source Response from Neon One April 29, 2026 Hi there! It’s so wonderful to hear that the Neon One Academy helps you master the platform and that our customer service team is hitting their stride. We appreciate your honest feedback about reporting, as we’re always looking for ways to refine our tools to better serve organizations of your size. We’re honored to be the reliable partner that helps your team stay organized and drive growth! JK Julia K. Development Manager Non-Profit Organization Management Used the software for: 6-12 months ### "My favorite CRM!" April 1, 2026 5.0 Pros I like most how easy it is to search for what I'm looking for, and use filters to see what I need to. Cons What I like least is the inability to select two assigned users to a single grant, as my team and I often work together on applications. Switched from [Grant Lifecycle Manager](https://www.capterra.com/p/122147/Grant-Lifecycle-Manager/) Granthub by Foundant was phasing out of existence. Review Source Response from Neon One April 8, 2026 It's so wonderful to hear that our search and filter tools make it a breeze to find exactly what you are looking for. I have shared your feedback about adding multiple users to grants with our team, as we know how vital collaboration is for your growth. Thank you for helping us make Neon One even better for teams like yours! BM Brooke M. Administration Non-Profit Organization Management Used the software for: Less than 6 months ### "Great CRM for any size organization. " April 28, 2026 5.0 I have had a great experience with neon from day one. They have been helpful to answer any questions and even provide learning sessions for one on one help. Pros The multiple communication tools in one program for various reasons from individual emails and text, to collecting donations. Cons Some of the great features, like the email templates, are hard to use, and the templates are lacking creativity. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Virtuous](https://www.capterra.com/p/159179/Virtuous/)[Blackbaud CRM](https://www.capterra.com/p/178085/Blackbaud-CRM/) Reason for choosing Neon CRM We chose neon for the features and overall price. Review Source Response from Neon One April 29, 2026 Hi there! It is wonderful to hear that our integrated tools for emails, texts, and donation collection have helped you build personal connections since day one. We are so glad our support team and learning sessions provide the one-on-one help you need to feel confident in the platform. We hear you on the email templates, and we are working to make them more intuitive and creative so your mission really stands out! RK Rob K. CEO Religious Institutions Used the software for: Less than 6 months ### "Neon One Review" April 27, 2026 4.0 Pros It was easy to integrate with my excel spreadsheets. Uploading client data was easy. I was able to transition over to a new CRM effortlessly. Cons It doesn't work with my email (Google). I have to manually enter email conversations out side the platform. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM The price point was lower and the functionality was similar. Review Source Response from Neon One April 29, 2026 Hi there! We are so happy to hear that your transition from Excel was effortless and that you are already seeing the value in our platform. It is wonderful that you found the data upload process simple, as we want to help you get back to your mission as quickly as possible. We truly appreciate your honest feedback and are honored to be your partner in driving growth! CJ Charlotte J. x Non-Profit Organization Management Used the software for: 6-12 months ### "Good, Improving Platform! " April 2, 2026 4.0 Neon is a very good and useful CRM for all of the use cases our non-profit needs, it's unusual to get a system that manages memberships, events, fundraising, email campaigns etc. all in one place. It's quite easy to use and intuitive, apart from certain reporting challenges and clunkiness when setting up automations and workflows. Pros Neon is great for being able to manage all of our different use cases, including events, memberships, report building, etc. The customer service team is great and are very quick to respond when I have questions or need help with building on certain parts of our CRM. There has been a large number of updates recently and I feel that Neon are really working on improving any pain points. It's only getting better to use it. It's also very useful for managing, tracking and reporting on donor management, fundraising events and through direct campaigns or peer to peer on Neon Fundraise. Cons There are lots of steps which need to be completed for setting up things like events and emails, but they're not intuitive or located in the same place. E.g, sending out an event confirmation email for example requires you to set up an email in a completely different part of the system. I would also appreciate better capabilities for building live dashboards within the system and a way to build my reporting needs into the system. Review Source Response from Neon One April 7, 2026 We're so glad that managing your events, memberships, and fundraising in one spot helps your team stay organized. Thank you for the thoughtful feedback about event email workflows and live dashboards, as these insights help our team improve the system to be more intuitive. We love being your partner as you build the personal connections that drive impact for your community! LP Lawrence P. Board Member Health, Wellness and Fitness Used the software for: 2+ years ### "Best Value for the features. " March 30, 2026 5.0 Have been using it for almost 3 years for a non-profit professional organization as a way to communicate with and coordinate professional membership. Pros Value for the dollar, especially for the amount of features offered. I have looked into many CRMs and could not find another to match. Cons It has so many features it is hard to keep up with all the options that it has available and they are continually updating. Review Source Response from Neon One March 31, 2026 We’re so glad Neon One has provided such great value to your organization over the last three years! It’s wonderful to know our features help you effectively manage member communication and coordination. We hear you on the pace of our updates, and we’re always here to help you navigate those new options so you can focus on your mission. LT Linden T. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Love NeonCRM!" November 24, 2025 4.0 Overall? Positive. The customer support has been excellent. I would say that 90% of what we were were promised by sales is true, and we have talked about looking for another CRM because of the duplicate accounts issue, but always decide not to because Neon shines in so many other categories. Pros I have been using Neon since late 2019 for our 501(c)(6) small national organization. The implementation process was excellent, and I felt like our rep was responsive and knowledgeable. Additionally, when we have had issues or questions, either our rep or the ticketing system has always been there! My absolute favorite feature is the robust reporting. You can build your own reports, including MANY parameters to search by and which data are included in the output. You can save reports and schedule them to be delivered to you or someone else. You can publish them (password protected or not) to a URL, which has allowed me to build custom reports for different committees, then give them access to the reports, so I don't have to pull the report, download it, then email it to the committee chairs every time they'd like to check in on how their committee is doing. Huge time saver! The other huge time saver is Workflows. I mean, WOW. We use these automations to approve or deny membership applications, assign regions, and send automated new member notifications to those who need to know. The event registration feature has been very helpful, we love the Account Notes feature, and it's been amazing to send out a survey whose responses fill members' profiles! Cons We're having some trouble with "duplicate accounts," as a Company account and an Individual account is created for every member. This causes difficulty for the members (when they login to the "wrong" account, they do not have an active membership), as well as obfuscating how long someone has been a member, as they might renew on the Individual account one year and the Company account the next, so complete membership records are divided between two accounts. We have determined most of the problem, but part of it is that the renewal funnel is confusing to members, so they will add themselves as a sub-member, which creates the duplicate Individual account. You cannot (1) send invoices for members to pay within NeonCRM, so we are using a 3rd-party solution for that. Nor can you (2) make a credit card surcharge mandatory. It's just not an option. We also wish we could (3) use the new events module, but we are "stuck" on the "legacy events" because it makes zero fiscal sense for us to switch to NeonPay (WAY more expensive than our current processor, even if without surcharging), but I feel like we are missing out on features and that Neon is trying to strong-arm or nickle-and-dime ($199 monthly 3rd-party processor fee) us into switching to NeonPay. It's childish. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[Tendenci](https://www.capterra.com/p/44378/Tendenci/)[SilkStart MultiChapter](https://www.capterra.com/p/122491/SilkStart/) Reason for choosing Neon CRM It came down to reporting (as promised or better!) and the ability to allow us to have company and individual memberships (does not really work as promised). Switched from [ClubExpress](https://www.capterra.com/p/42550/ClubExpress/) The reports were a nightmare, and in order to have a mobile-friendly website, you copied the desktop site once, and from then on out, you had to edit both versions separately. Also a nightmare! Review Source Response from Neon One December 1, 2025 Thank you for your thorough and honest review. We are delighted to hear that the implementation was excellent and that our robust reporting features and Workflows are proving to be huge time savers by automating tasks and providing valuable insights to your committees. We appreciate your very specific feedback regarding duplicate accounts and the renewal funnel confusion—we know how crucial accurate data management is, and we are continually working to improve these areas. For the features you are missing (invoicing, mandatory surcharges, and new events module access), we encourage you to submit your feature suggestions at feedback.neonone.com so our product team can review them and other customers can vote to support them. KK Kerry K. Finance Director Individual & Family Services Used the software for: Less than 6 months ### "Neon CRM - A very comprehensive donor management system" September 17, 2025 5.0 The people who work there have been very helpful and the cost was comparable to the other program we were using. It offers so much more that I feel we came out ahead. Pros So far the customer support and flexibility to build the exact product that we need have been fantastic. The value for the money is also good, after the base price they let you build a product that works for what you need. The donor management has been far superior to what were using. So many options to track and I love that you can also tract Unrestricted and Restricted grants. The User interface can be confusing but they have a large database filled with video and written instructions. It takes a while to learn the program but the options for tracking and developing reports to give you what you need are endless. Cons There isn't much I didn't like, the fact that it can track so much information and do so much with your donor database make it more difficult to use. However, it is worth the time and training because it offers so much in return Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Blackbaud CRM](https://www.capterra.com/p/178085/Blackbaud-CRM/) Reason for choosing Neon CRM Neon cost less than the others and seemed to offer most of the same options Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) We weren't receiving our payouts in a timely manner Review Source Response from Neon One September 29, 2025 Neon One Review Responder Custom Gem Analysis Thanks for sharing your feedback with us! It's fantastic to hear that our team's support and flexibility have been so helpful in building the exact product you needed. We're also glad that you're finding our donor management and reporting features to be so valuable. Your point about the user interface is something we hear, and we appreciate you recognizing that the depth of features does come with a learning curve that is worth the investment of time. We're so grateful to have you as a customer and look forward to continuing to support your mission. RF Robert F. Webmaster Education Management Used the software for: 1-2 years ### "Excellent product, exactly what we needed" August 19, 2025 5.0 Extremely positive. The CRM academy is excellent, so is the capability of the system. We were able to accomplish all of our goals and then some when we invested in this system. We could not be happier. Pros Neon CRM has a robust capability, which streamlined our membership management and fundraising. The Neon One academy teaches you everything you need to know and was excellent getting us set up and ready to go. Cons The Neon One CRM has a learning curve and is best suited for users with some familiarity with CRM. I had to spend a lot of time initially in the Neon One Academy. Alternatives considered [Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/) Reason for choosing Neon CRM Neon CRM had better customer service and a competitive price point. Review Source Response from Neon One August 20, 2025 Thank you so much for sharing your positive experience with Neon CRM! It's fantastic to hear that our system has helped you achieve your goals and that the Neon One Academy was a valuable resource for you. We're also glad that our customer service and competitive pricing were key factors in your decision to choose us. We truly appreciate your feedback and are so happy to have you as a part of our community! NS Neal S. Volunteer Exec Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Neon Is Like No Other CRM " February 28, 2026 5.0 So far I have to say our experience has been really good. We get good support, they listen to what you need and make modifications, and they offer good training. Pros Neon CRM has it all. You can easily collect and query data across so many channels - events, donations, volunteers, newsletters, text, and more! Cons The payment/where the $$ came from reporting is not as customizable as you might like, but they do offer a lot of canned reports. Alternatives considered [Live](https://www.capterra.com/p/186429/Live/) Reason for choosing Neon CRM had everything housed in one place...so simple. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Flipcause](https://www.capterra.com/p/136488/Flipcause/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Weebly](https://www.capterra.com/p/246168/Weebly/) Centralization of all data was critical to our choice. Review Source Response from Neon One March 3, 2026 Hi there! We are thrilled that Neon One is helping you centralize all your data across events, donations, and volunteers into one simple place. It’s also great to hear that our support team and training resources have been such a helpful part of your experience so far! We appreciate your feedback regarding payment reporting customization; while our canned reports offer a quick start, we are always working to make our custom reporting tools even more flexible to meet your needs. JW Jocelyn W. Development and Grant Systems Coordinator Education Management Used the software for: 6-12 months ### "User Friendly and Only Slightly Limited" February 27, 2025 4.0 I work on the development team of a midsize non-profit in New Orleans. We have about 500 donors in our data base and host an annual fundraising event that grosses about 250,000 annually. I manage the CRM, send thank you letters, input gifts, pull reports, and help create donor engagement plans. Pros Neon's CRM reporting capacity is pretty easy to use and quick to learn, which makes switching CRM systems fairly simple. I also love their marketing tools. Being able to send out emails, and mail merge and print thank you letters allows me to spend more time on higher level thinking. I also love their workflows. it decreases the amount of time I must spend ideally "checking" for new gifts, overdue pledges, new users adding themselves into the CRM system, ect. The integration with Constant Contact has also allowed us to work closely with the communications team to routinely update list which is very useful. Cons It is a bit limited on the reporting front, but does have a number of reports that are built into the system designed to assist with combating these limitations, but with simplicity often comes a number of functionality trade-offs. They also have a number of other features, such as events, grant recording ect. but they do not integrate as well as they could with the financial side of the system. They also do not have an integration with the auction system that my non-profit currently uses. We were told we could conduct a batch transfer that would easily upload gift data in bulk, but we later found out after signing up for Neon that if guest used a different email for the auction or if we did not manually input neon's ID into the spreadsheet guest profiles could be duplicated. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Complexity. On my team there are others who were not interested in using all of feature Raiser's Edge had to offer. Additionally, Raiser's Edge has poor customer service. Review Source MR Mary R. Assistant Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Data, One Entry, Many Uses" December 30, 2025 5.0 Overall, I had a wonderful trainer, Geri, who walked me through the process very patiently. The support time is amazing and very helpful. The program is very user friendly with lots of opportunity. Pros I appreciate having all of the donor data in one place with the ability to send letters, emails, create campaigns and manage events. Cons The unknown, I still have some aspects to learn that we do not utilize yet. There is always something new for me to learn and I simply need time to take it all in and practice. Review Source Response from Neon One January 5, 2026 We’re so glad to hear that having all your donor data, communications, and event management in one place is helping you stay organized! It’s wonderful to know that Geri provided such a great onboarding experience and that you find the platform user-friendly. Take your time exploring the rest of the features—our support team is always here to help you along the way. DH Deidre H. Development Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Neon keeps us pedaling!" February 26, 2026 3.0 One on one demo with account rep for Windfall integration. I think watching the tools live is great and being able to talk to an accont rep while going thourgh a new product or tool. Pros The dashboard and being able to re-arrange it. The left side - member/donor navigation. Live demo and trainings. I like interactive learning. Great that they happen quickly. Cons The query/build a report is challanging. The Greater than but + or less than is hard. Sometimes you just want a basic search. I would really like viedo demo trainings. I am neurodivergent and I do not follow the written instructions well. Review Source Response from Neon One March 2, 2026 Hi there! We really appreciate you sharing your experience. It’s wonderful to hear that the interactive live demos and the ability to re-arrange your dashboard have helped you navigate your donor data more effectively. We also hear your feedback about reporting and our team is continuing to improve reporting to be more intuitive. We are happy to provide video tutorials through Neon Academy on reporting and other features and welcome your feedback about how to improve video training even more! https://academy.neonone.com/page/clone-of-1va9pugb8r6ck-0#topic\_reports ES Edmund S. Board Advisor Non-Profit Organization Management Used the software for: 1-2 years ### "NEON allowing us to manage both large donors and smaller gifts" February 13, 2026 5.0 I use NEON daily. It has been a key tool in helping us manage our donors and provide clear data that allows us to make better decisions. Pros NEON has been great in allowing us to manage both large donors and smaller gifts. We can seamlessly sync our data with other platforms such as Constant Contact and Double the Donation, as well as our NEON-based website and donation pages. Finally, the customer service is outstanding. It's quick with clear guidance. Cons Maybe there are too many options. It took a while, with the help of customer service, to identify which options are best for our Foundation and how to use them effectively. Review Source Response from Neon One February 16, 2026 Thank you for being such a dedicated daily user! We’re so glad to hear that Neon is helping you manage donors and providing the clear data you need to make better strategic decisions. While we’re happy our "outstanding" customer service helped you navigate our various features, we understand that having so many options can feel overwhelming at first. We are actively working on refining our onboarding and product modules to make identifying the best tools for your needs even faster and more intuitive. VR Verified Reviewer Director Non-Profit Organization Management Used the software for: 1-2 years ### "Nice event management and fairly easy to use" December 1, 2025 4.0 My background is in technology and the entrance to using Neon One was fairly simple. They have good educational learning, and I like the features of events and an online storefront. Pros Neon One is a good product for a one-stop-shop. The feature that we use often is event management and the online shopping for members. These are two features that you don't usually find in other software platforms. Cons They have few resources for educational systems and managing alumni. You have to use another software to find alumni and then ask them to join the Neon One CRM database, a bit clunky. Review Source Response from Neon One December 2, 2025 Thank you for your review. We are happy to hear that Neon CRM serves as a good one-stop-shop and that you frequently use and enjoy our event management and online store features! We appreciate your feedback about identifying and managing school alumni, and would encourage you to share any specific feature suggestions at feedback.neonone.com so our product team can review your idea and other customers can vote to support it. We are constantly working on expanding our use cases and appreciate this insight into how we can better support educational organizations. HP Hild P. Program Director Music Used the software for: 2+ years ### "Neon CRM Simplifies My Life" December 2, 2025 5.0 This is my 9th year working with Neon CRM (ArtsPeople) and I can only give glowing reviews. In fact, when I talk to colleagues running similar organizations and hear them talk about challenges of having ticketing in one place and donations on another system, I right away encourage them to look into Neon CRM. Pros The Neon CRM makes my life easier and saves so much time. Having all data (ticketing & donation) in a one place where data can be pulled out in any combination for review and planning makes running my arts organization more effective and efficient. The customer support is outstanding and my issues are typically solved within a couple of hours. Cons My development colleague would like a coding system for the donors. Our organization is small so not having it isn't a huge hinderance. Review Source Response from Neon One December 3, 2025 Thank you for your nine years of partnership and your glowing recommendation! We are delighted that having your ticketing and donation data in one place helps you save time and run your arts organization effectively. We have also noted your feedback regarding a donor coding system and encourage you to share your idea at feedback.neonone.com so our product team can review it and so other customers can vote to support it. AP Allyson P. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Neon User for a decade+" February 13, 2026 4.0 It is good, we appreciate that Neon adds new experiences and systems each year. There are a lot of options, so we can do what we want with fundraising campaigns, volunteer events, or emails. Pros I like the easy to use interface and how different parts of the platform talk to each other. We use it for events and for donor database. It is also easy to pull reports for our board. Cons Duplicates is always an issue with CRMs, but the merge feature is easy to use on Neon. I just have to do it throughout the year since donors can make their own profiles. Review Source Response from Neon One February 16, 2026 It’s great to hear that our interface and integrated platform are helping you easily pull reports for your board! We’re glad that having your fundraising, events, and emails all in one place allows you the flexibility to run your organization exactly how you want. We definitely understand that managing duplicates can be a bit of a chore, but we’re happy to hear you find our merge feature easy to use. We are continuously working on smarter ways to help you identify and manage those donor-created profiles throughout the year. Rebecca S. Senior Development Associate Non-Profit Organization Management Used the software for: 2+ years ### "Wonderful platform and continuing to make updates to improve user experience." August 12, 2025 4.0 Overall, the platform is great! Any time I need to communicate with the service team, they are always very helpful and knowledgeable. Would definitely recommend their platform. Pros I like the security, customer support, and donor management the most! Both are very helpful and allow for easier maintenance for the organization. Cons Limited accessibility for our current sponsorship and membership programs. This would allow for a much smoother management for these two programs. Review Source Response from Neon One August 13, 2025 We’re so glad to hear you value our security, donor management, and support team! Your feedback on sponsorships and memberships is appreciated—upgrades for memberships, including enhanced directories and event-specific discounts, have been rolling out, and we’re excited for you to experience them. Thank you for the kind words and recommendation! RH Rachel H. Fund Development Manager Non-Profit Organization Management Used the software for: 2+ years ### "Neon gets the job done!" August 7, 2025 4.0 Overall experience with Neon CRM is great. We use it regularly for grant tracking, reporting, philanthropic support tracking, donor management, donation tracking, giving campaigns and special events. Pros I appreciate the monthly webinars on the latest updates. I like the ease and user-friendliness of Neon CRM and Neon Pay. Cons The only cons would be that sometimes it can take longer to find tutorials within the Neon One Academy, especially when you're searching for one particular insight into using the CRM database. Review Source Response from Neon One August 11, 2025 Thanks for your review! We’re glad you’re enjoying the monthly webinars and finding value in Neon CRM and Neon Pay’s ease of use. We appreciate your note about searching tutorials in Neon One Academy—our team is continually working to make resources easier to find so you can get the insights you need faster. It’s wonderful to hear how you’re using Neon CRM to support grants, donor management, campaigns, and events. BS Ben S. President Non-Profit Organization Management Used the software for: 1-2 years ### "NEON as a CRM/Membership " October 20, 2025 4.0 Pros There was an easy way to do peer to peer fundraising and messaging. Additionally it was a relatively inexpensive way to host a CRM. Cons It was very clunky in its set up and usage. It was difficult to pull reports and utilize those for fundraising means. Review Source Response from Neon One October 28, 2025 Thank you, Ben, for your feedback and for noting the value and ease of our P2P fundraising. As a nonprofit relationship management platform, we are focused on providing an affordable, interconnected database to help you connect all your supporters (membership, P2P, fundraising). We take your points about setup and reporting difficulty seriously; improving the user experience (UX) and reporting functionality are core priorities we recently discussed at our Generosity Xchange keynote. We share feedback like this with our dev team and will follow up with our progress in our upcoming product updates. LE Leon E. Operations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Neon, The CRM With A Plan" February 13, 2026 4.0 The value is truly there with Neon CRM. Whatever I need to know about users is seamlessly displayed on their accounts. Pros Complete donor management all under one platform. Campaign set up is quick and simple. Peer-to-peer campaigning is great! Cons The User Interface is not the "prettiest," and events could use some additional features, but that's really it. Review Source Response from Neon One February 16, 2026 It’s great to hear that you’re finding such strong value in Neon One and that our peer-to-peer fundraising tools are working well for you! We’re glad the platform is making it simple to have your donor data seamlessly displayed all in one place. We appreciate your feedback about the user interface in some modules, and we are actively making design updates as we work to make the platform as visually intuitive as it is powerful. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.