--- title: "Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Neon CRM the right Nonprofit solution for you? Explore 620 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/102088/NeonCRM/reviews/" page_type: "reviews" language: "en" --- Neon CRM 4.3 (620) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of Neon CRM Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews JM Jordan M Marketing ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “You can manage donations, memberships, pledges, volunteers, merchandise, email campaigns, text messaging, and events all in one platform which helps keep constituent profiles up to date and reduces import/export slog or time to add information to profiles.“ April 6, 2026 HL Heidi L Executive DirectorFund-Raising, 2 - 10 employeesUsed the software for: More than 2 years. “Neon CRM doesn't integrate well with our events software, reporting is difficult and non-intuitive, and customer service is limited- as in they want you to pay for training, even if you have been a paying member for more than five years and haven't utilized their training.“ March 31, 2026 JG JEN G Development ManagerMusic, 2 - 10 employeesUsed the software for: Less than 6 months. “I also appreciate the ability to better steward our donors, and the workflows available (our last CRM only allowed 2 workflows without an upgrade and more $$)“ April 2, 2026 AA Amanda A Operations ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Donor profile pages are very disjointed and messy - I have to dig to find the info I need as it is spread across different tabs and not all of the categories are easily accessible to run in reports which is a real pain as I have to make a report and then go into the individual donor profiles to find the additional info I need and enter it manually.“ February 13, 2026 RD Rachel D Development DirectorArts and Crafts, 11 - 50 employeesUsed the software for: 1-2 years. “It offers useful features for my role, has good customer service, offers helpful resources, and is continuously coming out with improvements for the platform.“ March 17, 2026 LT Linden T Executive DirectorNon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “You cannot (1) send invoices for members to pay within NeonCRM, so we are using a 3rd-party solution for that. Nor can you (2) make a credit card surcharge mandatory.“ November 24, 2025 KC Kate C Project CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “We use Neon CRM to manage donor relationships, track engagement, and support our fundraising campaigns. Once the system is set up, the automation and reporting features make it a powerful tool for nonprofit operations.“ March 6, 2026 KC Kate C Project CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “Another major limitation is the lack of a reliable mobile app, which makes it difficult to manage donor information or check updates when away from a computer.“ March 6, 2026 ## Showing most helpful reviews Showing 1-25 of 620 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Miranda T. Accounting and HR Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Great Time Saver" August 13, 2025 5.0 Neon has continued to grow and make enhancements based on user input. I appreciate that we can save money by utilizing one software to handle our donor needs rather than using multiple platforms. Pros I enjoy that Neon is moving towards being an all in one software solution for our constituent needs. I appreciate the workflows that enable my team to concentrate on other tasks and ensures a great donor experience. Cons The reporting while expansive, is cumbersome. I would rather just be able to grab any and all information that I wish when creating a custom report rather than having to find one that has the information I want and customizing it. I would like to have a sign-in kiosk future for volunteers and for it to print name tags for them that includes their names and role. I would also like to be able to create a recurring volunteer opportunity rather than having to create a new one each time. Alternatives considered [Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing Neon CRM Neon CRM has better reporting and more options for an all in one solution to our donor database. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/)[Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/) We were looking for a better platform that had more capabilities. Review Source Response from Neon One August 14, 2025 We’re so glad Neon CRM is delivering on its promise as your all-in-one solution for managing constituent relationships and creating great donor experiences. We appreciate your suggestions around reporting, volunteer sign-in, and recurring opportunities—our team uses feedback like yours to guide ongoing enhancements. Thank you for trusting us to help streamline your work and save resources by consolidating tools into one powerful platform. MC Malissa C. Administrative Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Neon CRM is a great platform for the money" March 3, 2026 5.0 we have been using Neon CRM since mid 2019 and it has come a long way. They are constantly adding features and listening to the needs of the clients. Most of what i know about Neon CRM is self taught in just clicking buttons and figuring it out and by watching the Neon Academy help demos. Overall, i only have good things to say Pros it is fairly easy to use and has most of the features we need. we have been working with a consultant who has helped us make better use of the product Cons some of the reporting is hard to get to pull what you are really after, though it has gotten way better Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Bloomerang Fundraising](https://www.capterra.com/p/80990/Qgiv/) Reason for choosing Neon CRM it had the features we were looking for at a decent price Review Source Response from Neon One March 18, 2026 Hi there, thank you so much for being a loyal partner since 2019! We are thrilled to hear that Neon One provides the features you need at a great price and that you've found the platform easy to navigate. Since you mentioned that reporting can sometimes be tricky, please reach out to our support team—they would love to help you get everything set up so you can pull exactly the data you’re after! AA Amanda A. Operations Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Works well enough " February 13, 2026 3.0 I've used a few different CRMs while working in nonprofits and I'd say Neon is in the middle of the pack. It can be clunky and cumbersome to work with - not the most intuitive but once you become familiar with the platform it does what we need it to as a small non-profit. Would prefer the donor profile pages and reports to be cleaner and more directly linked for easier use but I can flip back and forth or open teh database in multiple windows to be able to coordinate info so can easily work around the limitations with a couple of extra steps. Pros Fairly user friendly - good built in onboarding materials. One place to keep all information and event registrations. Pre-existing reports are nice, though I would like to be able to create more custom reports for our orgs specific needs. Cons Feels clunky compared to other CRMs I have used. Quite basic, does not allow for as much customization of reports and fields as I would like. Also would like more ability to work directly in the CRM with my fellow development and communications colleagues. Donor profile pages are very disjointed and messy - I have to dig to find the info I need as it is spread across different tabs and not all of the categories are easily accessible to run in reports which is a real pain as I have to make a report and then go into the individual donor profiles to find the additional info I need and enter it manually. Review Source Response from Neon One February 19, 2026 Thank you for sharing such detailed feedback about your experience with Neon One. We’re glad to hear that our built-in onboarding materials and centralized information hub are helping your nonprofit stay organized. We also appreciate your feedback regarding the reporting and account interfaces; we recently released a redesigned Report Builder and UI updates to help streamline workflows and make data more accessible. Your insights on team collaboration are incredibly valuable as we continue to refine the platform for organizations like yours. Here's a link to an article overviewing the recent reporting and interface enhancements: https://support.neonone.com/hc/en-us/articles/40687645995789-A-Look-Ahead-Redesigned-CRM-Reporting We're also excited to preview upcoming improvements to managing donations: https://support.neonone.com/hc/en-us/articles/42623020735373-A-Look-Ahead-Donations JL Julia L. Administrative Consultant Non-Profit Organization Management Used the software for: 2+ years ### "Neon CRM has been great! " March 5, 2026 5.0 It's been a reliable program to keep our donor database updated through the years. We went from keeping track of our donors in an Excel sheet to using Neon CRM, and it has helped us keep better track of our growing donor community. Pros The customer support team that onboarded us was truly amazing to work with. The database and reporting system is very easy to use. Cons Sometimes when I am setting up a new report, I can't get all the available columns that I might need in a report, but then I am able to find a workaround. Neon CRM is a robust system to work with, overall. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Neon CRM Mainly the cost and simplicity of the product Review Source Response from Neon One March 18, 2026 Hi there, thank you so much for the kind words about our onboarding team and for sharing how Neon One has helped you grow your donor community beyond spreadsheets! We're glad the system feels robust and easy to use, though we’d love to help you with those reporting columns so you don't have to rely on workarounds. Please reach out to our support team, as they can help get your reports set up exactly how you need them! KS Kaitlyn S. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "A Major Step Forward for Our Nonprofit Operations" February 14, 2026 5.0 Overall, our experience with the NeonOne CRM has been extremely positive. Since implementing the system, our fundraising efforts have become more successful, with clearer tracking, better donor insights, and more efficient campaign management. The tools available within NeonOne have helped us be more strategic and confident in how we approach fundraising. Email campaigns are also significantly easier to manage and more effective. We are able to reach more of our members and constituents, communicate more consistently, and tailor messages in ways that feel intentional rather than overwhelming. Combined with improved donor and membership management, NeonOne has strengthened our ability to engage our community and support our mission. Pros NeonOne has been a major improvement for us at the Napa County Historical Society. Its pricing is fair and scalable to our yearly profit, making it well suited for small nonprofits like us. NeonOne makes donor and membership management straightforward and efficient, both within the CRM and through its integration with the website, they work well together so we can better plan events and guide our growing membership. This has streamlined our workflows and with a very small staff, has saved us a lot of time to focus on our mission. Customer service has been consistently strong. The support team was fantastic during setup, and the ongoing trainings and resources have been very helpful for our staff. Overall, our entire team enjoys using NeonOne, and it has been a significant step forward in improving our operations and capacity as a nonprofit. Cons One area for improvement is the website functionality. We would love to see more flexibility with spacing and image placement, as well as stronger integration between the website and membership and donation forms. Enhancing these features would make it easier to create more customized pages and provide a smoother experience for both staff and supporters. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM The price and that we could get a website that worked with the CRM Review Source Response from Neon One February 27, 2026 Hi there! We’re so glad to hear that Neon One has helped the Napa County Historical Society save time and streamline your workflows. It’s wonderful to know our affordable pricing and support team have been a great fit for your mission. We also appreciate your feedback regarding website flexibility and form integration; we are constantly working to improve our customization options to make things even smoother for your staff. Thank you for being part of the Neon One community! JP Judy P. Board Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "NeonCRM is a solid customer management tool and more!" February 17, 2026 5.0 Overall our experience with NeonCRM has been very positive. We have been using NeonCRM for almost 13 years and it has changed a lot over that time period. Neon is constantly updating the features, look and feel of the software to improve the user experience. They are very supportive and open to feedback from the Neon community. Pros NeonCRM offers the core functions we need to manage our non-profit. In particular managing donors, events/classes plus reporting. The built in security provides us the confidence that payment processing is secure. Neon's customer support is top notch. It's easy to launch a new fundraising campaign and track the results. The overall user interface is easy to use and very intuitive. We also use NeonPay which provides a seamless link for payment processing. The QBO sync works very well and provided you set up your mapping to match your books it makes updating your accounting records very easy. Although we don't use all the functions of NeonCRM is is good value for the money. On top of that NeonOne provides many webinars and online guides to help you manage the database and get the most of the various features it offers. Cons Not being able to exclude payment processing fees from donor reports and statistics. These fees impact the results and distort the statistics. We are hopeful that the new events module will be as good as the legacy events and that it will be easier to distinguish between performance events and classes. Alternatives considered [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Neon CRM After careful research we determined that Neon was a good fit for our organization and provided the may features required to manage our nonprofit. The fact that it provided donor, event and membership features was very important. We also liked the integration with software we already used like QBO, Excel and Word. Eventually we added NeonPay. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The existing database was outdated, cumbersome, inaccurate and not integrated with our website. Review Source Response from Neon One February 20, 2026 Hi there! Thank you so much for being a part of the Neon One family for 13 years; we are thrilled that our intuitive tools and QBO sync have made managing your donors and accounting so much easier. We greatly appreciate your specific feedback regarding the new events module and the desire to exclude payment processing fees from donor reports, as insights like these help guide our future updates. Our team is constantly working on reporting enhancements, and we look forward to continuing to support your nonprofit's success for many more years! SR Susan R. Board Member Non-Profit Organization Management Used the software for: 6-12 months ### "Neon CRM Review" February 26, 2026 5.0 Donor management is excellent. Creating and running campaigns easy to use. Events are easy to track, too. Love the platform that allows emails to go directly to donors, et al. I’m new at using Neon, but experience has been good so far. Pros It’s pretty easy to use compared to other CRM platforms I’ve used in the past. Log in, menus within CRM are easy to navigate. Cons Figuring out how to do certain platform functions has been a little challenging for me, but customer support is provides quick guidance. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Too expensive for our small nonprofit and difficult to use. Review Source Response from Neon One March 2, 2026 Hi there! It’s great to hear that Neon One is proving easy to navigate and helping you manage your campaigns and donor outreach more effectively than your previous platform. We're glad our support team has been able to provide quick guidance as you get settled, and we are committed to making those initial learning curves even smoother. Welcome to the Neon One family—we are so happy to support your nonprofit's mission! GD Galen D. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "NeonCRM is a Great Product!!!" December 30, 2025 5.0 I've been thrilled with the CRM!!! It's quite easy to use. It's fast, and we've experienced virtually no downtime at all. I also love the integration with QuickBooks Online and the integration with Windfall (a wealth screening tool). Pros Value for money, donor management, user interface, donor communications, connection to bank via NeonPay, flexible reporting, continual release of new features and capabilities. Cons Their support used to be marginal (a bit hard to get timely answers), but they've just heavily invested in support staff and tools so I anticipate that won't be an issue going forward. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Virtuous](https://www.capterra.com/p/159179/Virtuous/) Reason for choosing Neon CRM Neon's pricing model made so much more sense, and it was simpler to use. We looked at other vendors, too, but I don't remember their names. The fact that Neon didn't charge based on # of users or # of records sealed the deal. While I liked some of the other products we looked at, their pricing models eliminate them as the final choice. Switched from [Talisma CRM](https://www.capterra.com/p/1342/Talisma-CRM/) Talisma was bad, extremely hard to use, and creating reports was nearly impossible! Review Source Response from Neon One January 5, 2026 We’re thrilled to hear that Neon CRM is providing such great value and ease of use for your team! It's wonderful that the QuickBooks and Windfall integrations are keeping your operations smooth and fast. Thanks for recognizing our recent investment in our support team—we’re committed to being there whenever you need us. TM Tom M. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "A very rich and dymanic system! I haven't had a need yet that it cannot address!" November 25, 2025 5.0 I have been very impressed! The entire system seems to be very well thought-out and very well designed. It has a great variety in flexibility and capabilities to meet a wide variety of demands for a wide variety of customers. They clearly take the customer experience very seriously!! Pros I still consider myself a relatively new client and I am still learning, and as I continue to get to know the system better and better, I keep finding new ways that are already in the system that I can use to my benefit and advantage. The whole system seems to be very well thought out. It seems like they really looked at the needs of many clients with many different needs and they are focused on accommodating all of them! The system is very rich and very dynamic! Cons I am a relatively new user and I haven't found much I don't like at this point. Sometimes I don't feel like I can see the bigger picture of everything the system can do. One thing that has been a little challenging is when I am filling out a form and there is a drop down, sometimes there is nothing in the drop down, so I know I need to add things to the drop down, but I have to do some searching to find out where I can add those items. It's not very intuitive and it does not tell me where I need to go to add those items in. I can usually find them, though. It just takes some time. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/) Reason for choosing Neon CRM Honestly, I really don't recall who else we looked at. I only chose Webex because I had to select something in that box. Seemed very impressive, very dynamic, showed a lot of attention to detail and they seemed to really understand the needs of non-profits. We also received a very strong personal recommendation. Review Source Response from Neon One December 4, 2025 Thank you for the detailed feedback and for highlighting how dynamic and expansive you find the Neon One platform for your nonprofit's needs! We also appreciate your feedback and are actively working on ways to make certain settings more intuitive to save you time. We are thrilled to have you as a new customer and look forward to supporting your growth! CG Cara G. Development Manager Environmental Services Used the software for: 1-2 years ### "Neon CRM meets our needs as an organization" February 17, 2026 4.0 We are happy with Neon CRM, it meets our needs as a medium-sized organization and importantly they are responsive when we need help. Pros Neon One matches the sophistication we need for our organization - donor management, email marketing and advanced reporting options. I like that there are many ways to seek help from the platform and they are usually pretty responsive and helpful. They will work with you to solve a problem until you've gotten to the bottom of it and they are welcoming of feedback and suggestions. Cons The design isn't the most beautiful, you mainly can't get help over the phone, there is some sophistication to user accounts that I wish it had and I wish the email marketing was a bit more sophisticated. Alternatives considered [Keela](https://www.capterra.com/p/154358/Keela/) Reason for choosing Neon CRM Keela wasn't sophisticated enough for the functionality we were looking for. Review Source Response from Neon One February 20, 2026 Hi there! Thank you for sharing how Neon One provides the level of customization your organization needs for donor management and advanced reporting. We truly value your feedback regarding our design, email marketing features, and support channels. We're so glad our support team has been responsive and helpful when you need them, and we look forward to continuing to support your mission! JW Jennifer W. Community Engagement and Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great Possibilities" March 30, 2026 3.0 Neutral, Haven't had a chance so far to do a lot of work but am looking forward to learning once I have the time Pros So many opportunities and functionality. but have not had the time to actually get in to do everything. Cons Onboarding - so much training on what was going to happen and needed but then it didn't seem to work that way, so there's a lot of work to do. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM Recommendation from nonprofit peers who use the product. Switched from [NationBuilder](https://www.capterra.com/p/130934/NationBuilder/) Needed more functionality. Had limits with the previous system, use a lot for different areas. Review Source Response from Neon One March 31, 2026 We are so glad you chose us for the extra functionality you were looking for, and we can't wait for you to find the time to really dive in! We appreciate your feedback about your onboarding experience not matching up with the training, and we’ll be sharing that feedback with our team to ensure our implementation process is much more seamless moving forward. We’re here to support you whenever you’re ready to start exploring - please contact our onboarding team at implementation@neonone.com - as we're genuinely excited to see your organization grow with these new tools. RF Robert F. Webmaster Education Management Used the software for: 1-2 years ### "Excellent product, exactly what we needed" August 19, 2025 5.0 Extremely positive. The CRM academy is excellent, so is the capability of the system. We were able to accomplish all of our goals and then some when we invested in this system. We could not be happier. Pros Neon CRM has a robust capability, which streamlined our membership management and fundraising. The Neon One academy teaches you everything you need to know and was excellent getting us set up and ready to go. Cons The Neon One CRM has a learning curve and is best suited for users with some familiarity with CRM. I had to spend a lot of time initially in the Neon One Academy. Alternatives considered [Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/) Reason for choosing Neon CRM Neon CRM had better customer service and a competitive price point. Review Source Response from Neon One August 20, 2025 Thank you so much for sharing your positive experience with Neon CRM! It's fantastic to hear that our system has helped you achieve your goals and that the Neon One Academy was a valuable resource for you. We're also glad that our customer service and competitive pricing were key factors in your decision to choose us. We truly appreciate your feedback and are so happy to have you as a part of our community! EJ Emily J. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "6 years and it keeps getting better" July 2, 2025 5.0 Neon is very functional - it serves our needs and continues to be at a friendly cost. We have been using Neon for 6 years and will continue to do so! Pros We've been using Neon now for 6 years. Our team appreciates all the integrations both within Neon and to other software (Quickbooks, MailChimp, etc.). The attention given to making improvements to the site - most come from suggestions from users - is fantastic! We've seen Neon come a long way these past years. And 2 of our suggestions have even been worked on! Cons Some areas are still a bit outdated/ clunky to work with like almost all of the areas under global settings. And getting some reports to work as wanted can be challenges (SYBUNTY, etc.) Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Neon CRM Value for money - other products charge you for different add ons. But Neon is all provided together as a package at a good price. Review Source RK Rob K. CEO Religious Institutions Used the software for: Less than 6 months ### "Neon One Review" April 27, 2026 4.0 Pros It was easy to integrate with my excel spreadsheets. Uploading client data was easy. I was able to transition over to a new CRM effortlessly. Cons It doesn't work with my email (Google). I have to manually enter email conversations out side the platform. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM The price point was lower and the functionality was similar. Review Source Response from Neon One April 29, 2026 Hi there! We are so happy to hear that your transition from Excel was effortless and that you are already seeing the value in our platform. It is wonderful that you found the data upload process simple, as we want to help you get back to your mission as quickly as possible. We truly appreciate your honest feedback and are honored to be your partner in driving growth! CJ Charlotte J. x Non-Profit Organization Management Used the software for: 6-12 months ### "Good, Improving Platform! " April 2, 2026 4.0 Neon is a very good and useful CRM for all of the use cases our non-profit needs, it's unusual to get a system that manages memberships, events, fundraising, email campaigns etc. all in one place. It's quite easy to use and intuitive, apart from certain reporting challenges and clunkiness when setting up automations and workflows. Pros Neon is great for being able to manage all of our different use cases, including events, memberships, report building, etc. The customer service team is great and are very quick to respond when I have questions or need help with building on certain parts of our CRM. There has been a large number of updates recently and I feel that Neon are really working on improving any pain points. It's only getting better to use it. It's also very useful for managing, tracking and reporting on donor management, fundraising events and through direct campaigns or peer to peer on Neon Fundraise. Cons There are lots of steps which need to be completed for setting up things like events and emails, but they're not intuitive or located in the same place. E.g, sending out an event confirmation email for example requires you to set up an email in a completely different part of the system. I would also appreciate better capabilities for building live dashboards within the system and a way to build my reporting needs into the system. Review Source Response from Neon One April 7, 2026 We're so glad that managing your events, memberships, and fundraising in one spot helps your team stay organized. Thank you for the thoughtful feedback about event email workflows and live dashboards, as these insights help our team improve the system to be more intuitive. We love being your partner as you build the personal connections that drive impact for your community! VL Vickie L. Operating Director Education Management Used the software for: Less than 6 months ### "Operating Director" November 24, 2025 4.0 Most have been good especially with the website portion. I am new and still learning the capabilities for what CRM can do. I would say this system is pretty good and would recommend it. Pros Most aspects of running the non-profit are all right here in NEON CRM. I can track individual memberships, the events, create events and put them on a calendar, create discount codes, email the database, see revenue reports. Cons That I can't just call someone to help me with a problem. When you have an "urgent" problem that you need to get solved quickly there is no immediate way to get the solution. I know this system is geared toward self-teaching, but sometimes you need the experts to help you solve a problem and you can still learn by having someone else help you. Review Source Response from Neon One December 1, 2025 Thank you for your review and recommendation! We are thrilled to hear that you find Neon CRM centralizes most aspects of running your nonprofit, allowing you to easily manage memberships, events, and reporting all in one place. We appreciate your honest feedback regarding the need for immediate assistance when urgent issues come up. We know that timely expert help is crucial, and we are currently working on improving the responsiveness and accessibility of our support channels to better serve you, which we will announce in early 2026. SH Samantha H. Membership Cooridinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Support Team, Slight Learning Curve" November 24, 2025 4.0 Expect to spend some time onboarding and learning the system; don’t assume everything will be immediately obvious. Please take advantage of Neon’s support and training resources (like their help docs, webinars, or onboarding team). Those are super helpful. Budget extra time early on for workflow setup, especially to design the custom views or reports you actually need. Pros Neon One CRM is a powerful tool with a lot of functionality packed in, especially strong for managing constituent data, donations, and engagement in a nonprofit context. What really stood out to me was their customer support: whenever I ran into something confusing or needed help figuring things out, their team was responsive, patient, and very knowledgeable. That level of support made a big difference in getting the most out of the system. Cons My main gripe is that the system is not the most intuitive. There’s a definite learning curve: features aren’t always where you'd expect them, and workflows can feel a little fragmented. It sometimes takes a fair bit of exploration (or help from support) to figure out how to do even simple tasks. For new users or people who don’t spend a ton of time in the CRM, it can be challenging to navigate. Review Source Response from Neon One December 1, 2025 Thank you for your review. We are thrilled to hear that our customer support team stood out to you for being responsive, patient, and knowledgeable—we are proud that their help made a big difference! We appreciate your honest feedback that the system has a learning curve and that workflows can feel fragmented. We are constantly focused on improving our user experience to make the powerful features that manage your constituent data, donations, and engagement more intuitive for every user. If you have any specific feature suggestions, we encourage you to share them at feedback.neonone.com so our product team can review and other customers and vote to support your ideas. SF Sarah F. ED Non-Profit Organization Management Used the software for: 2+ years ### "Beware that there is an annual contract even if they do not point that out to you" December 13, 2025 2.0 Their team seems to expand and expand and make improvements, but customer service has become more and more removed. There is a hidden fee of $6.99 in using their payment portal, along with all the other payment processing fees. I wish they would just add this to the monthly account fee to be more upfront. Also, they try to push you into using their payment portal by making it onerous to import soft credits. Also, soft credit do not appear in the total giving of a donor so you have to run separate reports. Pros NEON CRM has continuously improved its reports functions. I also like that you can search by name from any page. Cons We were given the impression we were not under contract when we signed up over 6 years ago. We thought that we could leave at any time. They are saying that when we started, we agreed to yearly contracts when we checked the box "agreed to terms," which links to another page they update regularly with legalese. So, we are being charged for an additional 6+ months we don't need. There was no note of this date in our customer portal, nor any of our invoices. We never signed anything except the first invoice, which we did not take to be a contract. Review Source SS Susan S. Box Office Manager Entertainment Used the software for: 2+ years ### "Responsive Customer Service Makes All the Difference" November 25, 2025 5.0 I only use Arts People, but I find it easy to use and like to explore and learn more about what it can do for me/our organization. Pros The customer service is excellent! When I have a problem or just need to have ticket prices set, they respond promptly. I like that they are always making updates and respond to user requests for new or improved features. Cons There are a few features that don't work the way that I want or expect them to work. I do not like the text editor for creating descriptions of shows or for composing emails to patrons, Review Source Response from Neon One December 2, 2025 Thank you for your review! We are delighted to hear that our customer service is excellent and that we respond promptly to your needs, like setting ticket prices. We are also proud to know that you find the Arts People system easy to use! We appreciate your honest feedback on the text editor for show descriptions and patron emails—we are actively working on improving the user experience and welcome you to share your ideas at feedback.neonone.com so our product team can review your feature suggestions and so other customers can vote to support your idea. RM Roberto M. Deputy Director Non-Profit Organization Management Used the software for: 2+ years ### "Neon CRM – A Solid Choice" April 27, 2026 4.0 Overall it has helped us to consolidate information about our donors and members which has been a great help. Pros I appreciate the robustness of the reporting available to us. I also appreciate the ease with which we are able to create and track memberships. Cons The event module is better suited for organizations who host a few smaller events but is inferior to other event platforms for larger, more frequent events. Review Source Response from Neon One April 30, 2026 It’s great to hear that Neon One is helping you consolidate your donor and member information into one clear source of truth. We are so glad our robust reporting and membership tracking tools provide the ease and clarity you need to stay organized. We appreciate your feedback regarding events as we are always looking for ways to improve our platform to better support your growth. Thanks for being part of our community! AP Allyson P. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Neon User for a decade+" February 13, 2026 4.0 It is good, we appreciate that Neon adds new experiences and systems each year. There are a lot of options, so we can do what we want with fundraising campaigns, volunteer events, or emails. Pros I like the easy to use interface and how different parts of the platform talk to each other. We use it for events and for donor database. It is also easy to pull reports for our board. Cons Duplicates is always an issue with CRMs, but the merge feature is easy to use on Neon. I just have to do it throughout the year since donors can make their own profiles. Review Source Response from Neon One February 16, 2026 It’s great to hear that our interface and integrated platform are helping you easily pull reports for your board! We’re glad that having your fundraising, events, and emails all in one place allows you the flexibility to run your organization exactly how you want. We definitely understand that managing duplicates can be a bit of a chore, but we’re happy to hear you find our merge feature easy to use. We are continuously working on smarter ways to help you identify and manage those donor-created profiles throughout the year. KZ Kayla Z. Donor Advancement and Communications Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Great for Donor tracking!" February 13, 2026 4.0 Pros Workflows, donor tracking, bulk imports! I enjoy the ease of these and the tutorials offered for training purposes! Cons Texting capabilities. We've had issues importing numbers to send text messages to our donors and the "fix" is very time consuming. Review Source Response from Neon One February 16, 2026 Hi there, thank you for the review! It’s wonderful to hear that you’re enjoying the ease of our workflows, donor tracking, and bulk import tools to keep your operations running smoothly. We are actively working on making mobile data management more intuitive, and your feedback helps us prioritize those improvements. Rebecca S. Senior Development Associate Non-Profit Organization Management Used the software for: 2+ years ### "Wonderful platform and continuing to make updates to improve user experience." August 12, 2025 4.0 Overall, the platform is great! Any time I need to communicate with the service team, they are always very helpful and knowledgeable. Would definitely recommend their platform. Pros I like the security, customer support, and donor management the most! Both are very helpful and allow for easier maintenance for the organization. Cons Limited accessibility for our current sponsorship and membership programs. This would allow for a much smoother management for these two programs. Review Source Response from Neon One August 13, 2025 We’re so glad to hear you value our security, donor management, and support team! Your feedback on sponsorships and memberships is appreciated—upgrades for memberships, including enhanced directories and event-specific discounts, have been rolling out, and we’re excited for you to experience them. Thank you for the kind words and recommendation! JW Jessica W. Education Director Environmental Services Used the software for: 2+ years ### "Streamlined Operations with Room to Expand" July 1, 2025 5.0 Over the past three years, we’ve gradually expanded our use of Neon CRM—starting with Membership, then adding Volunteers, Events, and more. We've enjoyed the ability to grow with the platform and streamline parts of our data entry and engagement tracking. While there are still features we haven’t fully utilized, we’re excited to integrate more into our workflow. One improvement we’d love to see is the ability to invoice individuals directly through the system. Overall, Neon has helped us become more organized and efficient as we continue to build on what the platform offers. Pros We appreciated having our membership, donor, volunteer, and event registration data all in one centralized platform. It streamlined our communication and recordkeeping, made it easier to track engagement across areas, and reduced the need for multiple disconnected systems. Cons We love the look and functionality of the new Event format, especially the QR code check-in, but wish it supported multi-day events with customizable time slots. While legacy events offer this flexibility, we prefer the newer format’s interface and features. Review Source MD Matt D. Fundraiser Fund-Raising Used the software for: 1-2 years ### "Neon CRM Sucks!" April 29, 2025 1.0 It was easier to file my taxes on line than use Neon CRM for fundraising. My experience sucks! Pros Neon Fundraiser is platform for non-profits peer fundraising. Neon Fundraise sucks! Setting up peer fundraiser is challenging, not intuitive and cumbersome. Links did not work consistently, page went down for several days. Since that point I am now unable to log in to my fundraising page having attempted on three different devices, different browsers and the standard delete cache, reboot I even changed the password. What I like most about Neon CRM is not a damn thing! Cons Inconsistent, unreliable, inaccessible and cumbersome for both fundraiser and potential donors. Due to challenges I am $2000 below my fundraising goal and continue to receive complaints from potential donors. What I like least about Neon CRM is everything! Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.