--- title: "Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Neon CRM the right Nonprofit solution for you? Explore 620 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/102088/NeonCRM/reviews/" page_type: "reviews" language: "en" --- Neon CRM 4.3 (620) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Neon CRM Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews KC Kate C Project CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “We use Neon CRM to manage donor relationships, track engagement, and support our fundraising campaigns. Once the system is set up, the automation and reporting features make it a powerful tool for nonprofit operations.“ March 6, 2026 AA Amanda A Operations ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Donor profile pages are very disjointed and messy - I have to dig to find the info I need as it is spread across different tabs and not all of the categories are easily accessible to run in reports which is a real pain as I have to make a report and then go into the individual donor profiles to find the additional info I need and enter it manually.“ February 13, 2026 JM Jordan M Marketing ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “You can manage donations, memberships, pledges, volunteers, merchandise, email campaigns, text messaging, and events all in one platform which helps keep constituent profiles up to date and reduces import/export slog or time to add information to profiles.“ April 6, 2026 HL Heidi L Executive DirectorFund-Raising, 2 - 10 employeesUsed the software for: More than 2 years. “Neon CRM doesn't integrate well with our events software, reporting is difficult and non-intuitive, and customer service is limited- as in they want you to pay for training, even if you have been a paying member for more than five years and haven't utilized their training.“ March 31, 2026 KS Kaitlyn S Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “NeonOne makes donor and membership management straightforward and efficient, both within the CRM and through its integration with the website, they work well together so we can better plan events and guide our growing membership.“ February 14, 2026 KC Kate C Project CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “Another major limitation is the lack of a reliable mobile app, which makes it difficult to manage donor information or check updates when away from a computer.“ March 6, 2026 JG JEN G Development ManagerMusic, 2 - 10 employeesUsed the software for: Less than 6 months. “I also appreciate the ability to better steward our donors, and the workflows available (our last CRM only allowed 2 workflows without an upgrade and more $$)“ April 2, 2026 CH Cathy H Director of MembershipNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “There are a few things that I find inexplicable, such as the individuals within an organization, called a company in Neon, being in alphabetical order by first name (with no option for me to decide how I want them displayed).“ February 27, 2026 ## Showing most helpful reviews Showing 1-25 of 620 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Miranda T. Accounting and HR Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Great Time Saver" August 13, 2025 5.0 Neon has continued to grow and make enhancements based on user input. I appreciate that we can save money by utilizing one software to handle our donor needs rather than using multiple platforms. Pros I enjoy that Neon is moving towards being an all in one software solution for our constituent needs. I appreciate the workflows that enable my team to concentrate on other tasks and ensures a great donor experience. Cons The reporting while expansive, is cumbersome. I would rather just be able to grab any and all information that I wish when creating a custom report rather than having to find one that has the information I want and customizing it. I would like to have a sign-in kiosk future for volunteers and for it to print name tags for them that includes their names and role. I would also like to be able to create a recurring volunteer opportunity rather than having to create a new one each time. Alternatives considered [Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing Neon CRM Neon CRM has better reporting and more options for an all in one solution to our donor database. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/)[Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/) We were looking for a better platform that had more capabilities. Review Source Response from Neon One August 14, 2025 We’re so glad Neon CRM is delivering on its promise as your all-in-one solution for managing constituent relationships and creating great donor experiences. We appreciate your suggestions around reporting, volunteer sign-in, and recurring opportunities—our team uses feedback like yours to guide ongoing enhancements. Thank you for trusting us to help streamline your work and save resources by consolidating tools into one powerful platform. CH Cathy H. Director of Membership Non-Profit Organization Management Used the software for: 1-2 years ### "Overall, we are glad that we switched to Neon CRM" February 27, 2026 4.0 Our experience has been overall positive. It was very essential for my organization to hire a consultant to help us transition over to Neon since we have no internal IT capacity and it's hard to absorb the work of a member database transition while also still doing the regular work that is required. We worked with a Neon partner, Back Office Thinking, and they have been terrific. Pros I like Neon CRM's user interface. It is clean and intuitive for routine transactions. The monthly cost for my nonprofit organization is affordable and I love that it has integrated event management and email capability. We use it primarily for our membership database. We don't currently do a lot of fundraising campaigns, but I like that we have that capacity should we choose to use it. Cons There are a few things that I find inexplicable, such as the individuals within an organization, called a company in Neon, being in alphabetical order by first name (with no option for me to decide how I want them displayed). In that same area, the company contacts default view is all, rather than current. I would love to set the default to current and still be able to see former contacts at my option. Similarly, I would like to choose how many display as a default setting. These things seem small but cumulatively cost me time. On a separate note, I wish the credit card processing fees were lower. Alternatives considered [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[Novi AMS](https://www.capterra.com/p/188714/Novi-AMS/) Reason for choosing Neon CRM We relied on our consultant's evaluation of our needs, and the price was comparable to what we were paying for data hosting. Switched from [CiviCRM](https://www.capterra.com/p/79192/CiviCRM/) Our version of Civi CRM was not properly customized for us and was not connected to anything. We were using it as an electronic filing cabinet and it was just a 3rd or 4th place to enter data. We were also paying too much for someone to just host our data. Review Source Response from Neon One March 3, 2026 Hi there! We are so glad to hear that Neon One's clean interface and integrated event management are providing an affordable, all-in-one solution for your membership database. It’s also wonderful to know that our partners at Back Office Thinking provided such a smooth transition for your team! We truly appreciate the feedback regarding default views and sorting preferences for company contacts; we understand how those extra clicks can add up, and we're sharing these details with our product team to help improve your daily workflow. Thank you for helping us make the platform more efficient for busy nonprofits like yours. AA Amanda A. Operations Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Works well enough " February 13, 2026 3.0 I've used a few different CRMs while working in nonprofits and I'd say Neon is in the middle of the pack. It can be clunky and cumbersome to work with - not the most intuitive but once you become familiar with the platform it does what we need it to as a small non-profit. Would prefer the donor profile pages and reports to be cleaner and more directly linked for easier use but I can flip back and forth or open teh database in multiple windows to be able to coordinate info so can easily work around the limitations with a couple of extra steps. Pros Fairly user friendly - good built in onboarding materials. One place to keep all information and event registrations. Pre-existing reports are nice, though I would like to be able to create more custom reports for our orgs specific needs. Cons Feels clunky compared to other CRMs I have used. Quite basic, does not allow for as much customization of reports and fields as I would like. Also would like more ability to work directly in the CRM with my fellow development and communications colleagues. Donor profile pages are very disjointed and messy - I have to dig to find the info I need as it is spread across different tabs and not all of the categories are easily accessible to run in reports which is a real pain as I have to make a report and then go into the individual donor profiles to find the additional info I need and enter it manually. Review Source Response from Neon One February 19, 2026 Thank you for sharing such detailed feedback about your experience with Neon One. We’re glad to hear that our built-in onboarding materials and centralized information hub are helping your nonprofit stay organized. We also appreciate your feedback regarding the reporting and account interfaces; we recently released a redesigned Report Builder and UI updates to help streamline workflows and make data more accessible. Your insights on team collaboration are incredibly valuable as we continue to refine the platform for organizations like yours. Here's a link to an article overviewing the recent reporting and interface enhancements: https://support.neonone.com/hc/en-us/articles/40687645995789-A-Look-Ahead-Redesigned-CRM-Reporting We're also excited to preview upcoming improvements to managing donations: https://support.neonone.com/hc/en-us/articles/42623020735373-A-Look-Ahead-Donations JW Jennifer W. Community Engagement and Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great Possibilities" March 30, 2026 3.0 Neutral, Haven't had a chance so far to do a lot of work but am looking forward to learning once I have the time Pros So many opportunities and functionality. but have not had the time to actually get in to do everything. Cons Onboarding - so much training on what was going to happen and needed but then it didn't seem to work that way, so there's a lot of work to do. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM Recommendation from nonprofit peers who use the product. Switched from [NationBuilder](https://www.capterra.com/p/130934/NationBuilder/) Needed more functionality. Had limits with the previous system, use a lot for different areas. Review Source Response from Neon One March 31, 2026 We are so glad you chose us for the extra functionality you were looking for, and we can't wait for you to find the time to really dive in! We appreciate your feedback about your onboarding experience not matching up with the training, and we’ll be sharing that feedback with our team to ensure our implementation process is much more seamless moving forward. We’re here to support you whenever you’re ready to start exploring - please contact our onboarding team at implementation@neonone.com - as we're genuinely excited to see your organization grow with these new tools. NT Nicole T. Development Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Highly recommend Neon CRM" February 16, 2026 5.0 Overall, our experience with Neon CRM has been great. We are happy with the platform and the capabilities that it provides. Pros Neon CRM is very user-friendly. It has an intuitive interface that makes it easy for staff members to navigate without needing extensive training. This helps prevent data entry errors. I also like how Neon provides monthly webinars on product releases and updates to their platform. These webinars help us stay informed about new features, improvements, and best practices. It also shows that Neon is continuously improving its service and offerings. And finally, I like how Neon allows you to record not only donations, but store orders and grants. It makes managing these areas much more efficient and centralized. Cons I don't love Neon's donation forms because I wish they were more customizable. I also wish there were more customization options available for emails sent directly from the platform. While there are customization options available, I feel like both areas would benefit from more options. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM I'm not sure. This was before I joined the organization. However, I know that the team looked at various options. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We switched from Kindful, but that wasn't an available option. The change was implemented before I joined the organization, so I'm not sure why we switched. Review Source MC Malissa C. Administrative Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Neon CRM is a great platform for the money" March 3, 2026 5.0 we have been using Neon CRM since mid 2019 and it has come a long way. They are constantly adding features and listening to the needs of the clients. Most of what i know about Neon CRM is self taught in just clicking buttons and figuring it out and by watching the Neon Academy help demos. Overall, i only have good things to say Pros it is fairly easy to use and has most of the features we need. we have been working with a consultant who has helped us make better use of the product Cons some of the reporting is hard to get to pull what you are really after, though it has gotten way better Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Bloomerang Fundraising](https://www.capterra.com/p/80990/Qgiv/) Reason for choosing Neon CRM it had the features we were looking for at a decent price Review Source Response from Neon One March 18, 2026 Hi there, thank you so much for being a loyal partner since 2019! We are thrilled to hear that Neon One provides the features you need at a great price and that you've found the platform easy to navigate. Since you mentioned that reporting can sometimes be tricky, please reach out to our support team—they would love to help you get everything set up so you can pull exactly the data you’re after! JL Julia L. Administrative Consultant Non-Profit Organization Management Used the software for: 2+ years ### "Neon CRM has been great! " March 5, 2026 5.0 It's been a reliable program to keep our donor database updated through the years. We went from keeping track of our donors in an Excel sheet to using Neon CRM, and it has helped us keep better track of our growing donor community. Pros The customer support team that onboarded us was truly amazing to work with. The database and reporting system is very easy to use. Cons Sometimes when I am setting up a new report, I can't get all the available columns that I might need in a report, but then I am able to find a workaround. Neon CRM is a robust system to work with, overall. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Neon CRM Mainly the cost and simplicity of the product Review Source Response from Neon One March 18, 2026 Hi there, thank you so much for the kind words about our onboarding team and for sharing how Neon One has helped you grow your donor community beyond spreadsheets! We're glad the system feels robust and easy to use, though we’d love to help you with those reporting columns so you don't have to rely on workarounds. Please reach out to our support team, as they can help get your reports set up exactly how you need them! KS Kaitlyn S. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "A Major Step Forward for Our Nonprofit Operations" February 14, 2026 5.0 Overall, our experience with the NeonOne CRM has been extremely positive. Since implementing the system, our fundraising efforts have become more successful, with clearer tracking, better donor insights, and more efficient campaign management. The tools available within NeonOne have helped us be more strategic and confident in how we approach fundraising. Email campaigns are also significantly easier to manage and more effective. We are able to reach more of our members and constituents, communicate more consistently, and tailor messages in ways that feel intentional rather than overwhelming. Combined with improved donor and membership management, NeonOne has strengthened our ability to engage our community and support our mission. Pros NeonOne has been a major improvement for us at the Napa County Historical Society. Its pricing is fair and scalable to our yearly profit, making it well suited for small nonprofits like us. NeonOne makes donor and membership management straightforward and efficient, both within the CRM and through its integration with the website, they work well together so we can better plan events and guide our growing membership. This has streamlined our workflows and with a very small staff, has saved us a lot of time to focus on our mission. Customer service has been consistently strong. The support team was fantastic during setup, and the ongoing trainings and resources have been very helpful for our staff. Overall, our entire team enjoys using NeonOne, and it has been a significant step forward in improving our operations and capacity as a nonprofit. Cons One area for improvement is the website functionality. We would love to see more flexibility with spacing and image placement, as well as stronger integration between the website and membership and donation forms. Enhancing these features would make it easier to create more customized pages and provide a smoother experience for both staff and supporters. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM The price and that we could get a website that worked with the CRM Review Source Response from Neon One February 27, 2026 Hi there! We’re so glad to hear that Neon One has helped the Napa County Historical Society save time and streamline your workflows. It’s wonderful to know our affordable pricing and support team have been a great fit for your mission. We also appreciate your feedback regarding website flexibility and form integration; we are constantly working to improve our customization options to make things even smoother for your staff. Thank you for being part of the Neon One community! JP Judy P. Board Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "NeonCRM is a solid customer management tool and more!" February 17, 2026 5.0 Overall our experience with NeonCRM has been very positive. We have been using NeonCRM for almost 13 years and it has changed a lot over that time period. Neon is constantly updating the features, look and feel of the software to improve the user experience. They are very supportive and open to feedback from the Neon community. Pros NeonCRM offers the core functions we need to manage our non-profit. In particular managing donors, events/classes plus reporting. The built in security provides us the confidence that payment processing is secure. Neon's customer support is top notch. It's easy to launch a new fundraising campaign and track the results. The overall user interface is easy to use and very intuitive. We also use NeonPay which provides a seamless link for payment processing. The QBO sync works very well and provided you set up your mapping to match your books it makes updating your accounting records very easy. Although we don't use all the functions of NeonCRM is is good value for the money. On top of that NeonOne provides many webinars and online guides to help you manage the database and get the most of the various features it offers. Cons Not being able to exclude payment processing fees from donor reports and statistics. These fees impact the results and distort the statistics. We are hopeful that the new events module will be as good as the legacy events and that it will be easier to distinguish between performance events and classes. Alternatives considered [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Neon CRM After careful research we determined that Neon was a good fit for our organization and provided the may features required to manage our nonprofit. The fact that it provided donor, event and membership features was very important. We also liked the integration with software we already used like QBO, Excel and Word. Eventually we added NeonPay. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The existing database was outdated, cumbersome, inaccurate and not integrated with our website. Review Source Response from Neon One February 20, 2026 Hi there! Thank you so much for being a part of the Neon One family for 13 years; we are thrilled that our intuitive tools and QBO sync have made managing your donors and accounting so much easier. We greatly appreciate your specific feedback regarding the new events module and the desire to exclude payment processing fees from donor reports, as insights like these help guide our future updates. Our team is constantly working on reporting enhancements, and we look forward to continuing to support your nonprofit's success for many more years! SR Susan R. Board Member Non-Profit Organization Management Used the software for: 6-12 months ### "Neon CRM Review" February 26, 2026 5.0 Donor management is excellent. Creating and running campaigns easy to use. Events are easy to track, too. Love the platform that allows emails to go directly to donors, et al. I’m new at using Neon, but experience has been good so far. Pros It’s pretty easy to use compared to other CRM platforms I’ve used in the past. Log in, menus within CRM are easy to navigate. Cons Figuring out how to do certain platform functions has been a little challenging for me, but customer support is provides quick guidance. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Too expensive for our small nonprofit and difficult to use. Review Source Response from Neon One March 2, 2026 Hi there! It’s great to hear that Neon One is proving easy to navigate and helping you manage your campaigns and donor outreach more effectively than your previous platform. We're glad our support team has been able to provide quick guidance as you get settled, and we are committed to making those initial learning curves even smoother. Welcome to the Neon One family—we are so happy to support your nonprofit's mission! JH Jenyl H. Director of Finance and Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Effortless for All Teams" November 24, 2025 5.0 The training prior to import was extremely helpful, the import was easy, the reporting is so much easier than what we had before (from 1996). Pros Ease of use for several employees with completely different roles (finance vs marketing), better mass email platform that what we used prior, upload was easy, customer service was helpful, frequent updates and new features. Cons There are occasionally report filters that are unavailable for specific reports, though the overall reporting options are fantastic. Switched from [ExceedFurther](https://www.capterra.com/p/2702/Exceed-Further/) We were using Exceed from 1996. After full-staff turnover, it was determined we needed something more user-friendly than what staff of 30+ years had been using. Review Source Response from Neon One December 1, 2025 Thank you for this excellent review! We are delighted to hear that Neon CRM is effortless for all your teams and has a better mass email platform than what you used previously. It's rewarding to know that the platform is helping you achieve more efficient and user-friendly reporting compared to your old system. We appreciate you mentioning the occasional report filter limitation and are currently working on improving our reporting capabilities, which we believe you will be excited to hear more about during our December 2025 Neon One Release Webinar on 12/16: https://neonone.com/resources/event/neon-one-monthly-release-december-2025/ KT Kristen T. Director of Education and Community Outreach Non-Profit Organization Management Used the software for: 2+ years ### "One woman-band!" August 27, 2025 5.0 NEON CRM has been a blessing to our organization. We have been able to maintain and grow our membership. The option to auto-renew was a gamechanger in our reporting numbers. Pros Neon CRM could handle donor, member and event management easily. Our organization was using Excel sheets before this implementation. I searched for the best product based on my years of using other CRM's in different jobs and grateful I landed here. We also paid the extra for tech support which was needed because I don't have the time to search knowledge bases for an answer, I need it done now. Cons The reporting has so many bells and whistles it's tough to figure out. I struggle with the if/then/= functionalities to get my desired outcome in reports. Alternatives considered [Glue Up](https://www.capterra.com/p/134209/Glue-Up/)[GrowthZone](https://www.capterra.com/p/124449/GrowthZone/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Neon CRM Customer support was critical as I am really the only one on our 2-person team that uses it. Review Source Response from Neon One September 3, 2025 Hi there, thanks so much for your feedback and for trusting Neon CRM to help your organization grow! We're so glad to hear that the platform, especially features like auto-renew, has been a blessing and a game changer for your team. We understand that the reporting features can be a lot to navigate. The bells and whistles can certainly make it tough to figure out, and we appreciate you pointing out the difficulty with the "if/then/=" functionalities. We know that "Boolean" searching can be a bit hard to wrap your head around, which is why we're exploring user experience optimizations for a more natural language approach. We appreciate your patience as we work to make our reporting more intuitive and user-friendly for everyone. RF Robert F. Webmaster Education Management Used the software for: 1-2 years ### "Excellent product, exactly what we needed" August 19, 2025 5.0 Extremely positive. The CRM academy is excellent, so is the capability of the system. We were able to accomplish all of our goals and then some when we invested in this system. We could not be happier. Pros Neon CRM has a robust capability, which streamlined our membership management and fundraising. The Neon One academy teaches you everything you need to know and was excellent getting us set up and ready to go. Cons The Neon One CRM has a learning curve and is best suited for users with some familiarity with CRM. I had to spend a lot of time initially in the Neon One Academy. Alternatives considered [Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/) Reason for choosing Neon CRM Neon CRM had better customer service and a competitive price point. Review Source Response from Neon One August 20, 2025 Thank you so much for sharing your positive experience with Neon CRM! It's fantastic to hear that our system has helped you achieve your goals and that the Neon One Academy was a valuable resource for you. We're also glad that our customer service and competitive pricing were key factors in your decision to choose us. We truly appreciate your feedback and are so happy to have you as a part of our community! ND Natasha D. Producing Artistic Director Entertainment Used the software for: 1-2 years ### "All-in-One CRM That Saves Time" November 24, 2025 5.0 Neon CRM has significantly improved our donor management and fundraising processes. It’s secure, integrates well with our other systems, and provides excellent value for the investment. Staff can work more efficiently, and engagement with donors is easier to track and analyze. Pros Neon CRM is user-friendly, intuitive, and centralizes all donor and member data. Reporting is powerful, and email campaigns are easy to create and track. Compatibility with our ticketing software saves time and reduces errors. Customer support has been responsive and helpful, and security features give us peace of mind. Cons ome reporting features could be more intuitive, and certain customizations take time to set up. Overall, the system is powerful but has a slight learning curve for complex workflows. Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) We started by utilizing ArtsPeople as our ticketing software and loved it so much that we decided to switch to NeonCRM Review Source Response from Neon One December 1, 2025 Thank you for your review. We are so happy to hear that Neon CRM has significantly improved your donor management and fundraising processes by centralizing your data and that our email campaigns and ticketing integration are helping staff work more efficiently! We appreciate your honest feedback that some reporting and complex customizations have a slight learning curve, and we are continually working to make these powerful features more intuitive for everyone. We think you'll be excited to hear about how we are improving reporting at our upcoming December 2025 Neon One Release Webinar on 12/16: https://neonone.com/resources/event/neon-one-monthly-release-december-2025/ BA Brianna A. Communications Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Highly Recommend Neon CRM for Small To Medium Nonprofits " May 27, 2025 5.0 We have been using NEON CRM for one year and our experience has been excellent. Their customer service service and training continues to be exceptional even after we completed onboarding. Pros I love Neon's pricing model. They price based on a nonprofit's income, not the number of contacts they have. The onboarding processes was straightforward. Our onboarding consultant was very helpful and walked us through the whole process and was always available to answer questions. This was one of the easiest software onboardings I have ever done. I really appreciate the monthly webinars that go over new system releases. They do extensive training on how to use them so I'm consistently learning new and better ways to use the software. But my all time favorite thing are the reports. So easy to pull and access. I can get all types of information and easily present it to my boss, the board, potential major donors, etc. Our previous CRM had terrible reporting systems and this is the main reason why we switched. Cons Their system emails are a little difficult to build and they are not very attractive. More specifically, there are a lot of limitations to what integrated fields are useable. There have been quite a few times when I have wanted to pull in specific data from the client record into an email and I could not. However, I have seen improvements made to their system emails and I expect to continue to see more. They seem to be aware that this is an issue. Review Source BM Brooke M. Administration Non-Profit Organization Management Used the software for: Less than 6 months ### "Great CRM for any size organization. " April 28, 2026 5.0 I have had a great experience with neon from day one. They have been helpful to answer any questions and even provide learning sessions for one on one help. Pros The multiple communication tools in one program for various reasons from individual emails and text, to collecting donations. Cons Some of the great features, like the email templates, are hard to use, and the templates are lacking creativity. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Virtuous](https://www.capterra.com/p/159179/Virtuous/)[Blackbaud CRM](https://www.capterra.com/p/178085/Blackbaud-CRM/) Reason for choosing Neon CRM We chose neon for the features and overall price. Review Source Response from Neon One April 29, 2026 Hi there! It is wonderful to hear that our integrated tools for emails, texts, and donation collection have helped you build personal connections since day one. We are so glad our support team and learning sessions provide the one-on-one help you need to feel confident in the platform. We hear you on the email templates, and we are working to make them more intuitive and creative so your mission really stands out! RK Rob K. CEO Religious Institutions Used the software for: Less than 6 months ### "Neon One Review" April 27, 2026 4.0 Pros It was easy to integrate with my excel spreadsheets. Uploading client data was easy. I was able to transition over to a new CRM effortlessly. Cons It doesn't work with my email (Google). I have to manually enter email conversations out side the platform. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM The price point was lower and the functionality was similar. Review Source Response from Neon One April 29, 2026 Hi there! We are so happy to hear that your transition from Excel was effortless and that you are already seeing the value in our platform. It is wonderful that you found the data upload process simple, as we want to help you get back to your mission as quickly as possible. We truly appreciate your honest feedback and are honored to be your partner in driving growth! JW Jocelyn W. Development and Grant Systems Coordinator Education Management Used the software for: 6-12 months ### "User Friendly and Only Slightly Limited" February 27, 2025 4.0 I work on the development team of a midsize non-profit in New Orleans. We have about 500 donors in our data base and host an annual fundraising event that grosses about 250,000 annually. I manage the CRM, send thank you letters, input gifts, pull reports, and help create donor engagement plans. Pros Neon's CRM reporting capacity is pretty easy to use and quick to learn, which makes switching CRM systems fairly simple. I also love their marketing tools. Being able to send out emails, and mail merge and print thank you letters allows me to spend more time on higher level thinking. I also love their workflows. it decreases the amount of time I must spend ideally "checking" for new gifts, overdue pledges, new users adding themselves into the CRM system, ect. The integration with Constant Contact has also allowed us to work closely with the communications team to routinely update list which is very useful. Cons It is a bit limited on the reporting front, but does have a number of reports that are built into the system designed to assist with combating these limitations, but with simplicity often comes a number of functionality trade-offs. They also have a number of other features, such as events, grant recording ect. but they do not integrate as well as they could with the financial side of the system. They also do not have an integration with the auction system that my non-profit currently uses. We were told we could conduct a batch transfer that would easily upload gift data in bulk, but we later found out after signing up for Neon that if guest used a different email for the auction or if we did not manually input neon's ID into the spreadsheet guest profiles could be duplicated. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Complexity. On my team there are others who were not interested in using all of feature Raiser's Edge had to offer. Additionally, Raiser's Edge has poor customer service. Review Source CJ Charlotte J. x Non-Profit Organization Management Used the software for: 6-12 months ### "Good, Improving Platform! " April 2, 2026 4.0 Neon is a very good and useful CRM for all of the use cases our non-profit needs, it's unusual to get a system that manages memberships, events, fundraising, email campaigns etc. all in one place. It's quite easy to use and intuitive, apart from certain reporting challenges and clunkiness when setting up automations and workflows. Pros Neon is great for being able to manage all of our different use cases, including events, memberships, report building, etc. The customer service team is great and are very quick to respond when I have questions or need help with building on certain parts of our CRM. There has been a large number of updates recently and I feel that Neon are really working on improving any pain points. It's only getting better to use it. It's also very useful for managing, tracking and reporting on donor management, fundraising events and through direct campaigns or peer to peer on Neon Fundraise. Cons There are lots of steps which need to be completed for setting up things like events and emails, but they're not intuitive or located in the same place. E.g, sending out an event confirmation email for example requires you to set up an email in a completely different part of the system. I would also appreciate better capabilities for building live dashboards within the system and a way to build my reporting needs into the system. Review Source Response from Neon One April 7, 2026 We're so glad that managing your events, memberships, and fundraising in one spot helps your team stay organized. Thank you for the thoughtful feedback about event email workflows and live dashboards, as these insights help our team improve the system to be more intuitive. We love being your partner as you build the personal connections that drive impact for your community! ES Edmund S. Board Advisor Non-Profit Organization Management Used the software for: 1-2 years ### "NEON allowing us to manage both large donors and smaller gifts" February 13, 2026 5.0 I use NEON daily. It has been a key tool in helping us manage our donors and provide clear data that allows us to make better decisions. Pros NEON has been great in allowing us to manage both large donors and smaller gifts. We can seamlessly sync our data with other platforms such as Constant Contact and Double the Donation, as well as our NEON-based website and donation pages. Finally, the customer service is outstanding. It's quick with clear guidance. Cons Maybe there are too many options. It took a while, with the help of customer service, to identify which options are best for our Foundation and how to use them effectively. Review Source Response from Neon One February 16, 2026 Thank you for being such a dedicated daily user! We’re so glad to hear that Neon is helping you manage donors and providing the clear data you need to make better strategic decisions. While we’re happy our "outstanding" customer service helped you navigate our various features, we understand that having so many options can feel overwhelming at first. We are actively working on refining our onboarding and product modules to make identifying the best tools for your needs even faster and more intuitive. JW Jennifer W. Finance and Fund Development manager Museums and Institutions Used the software for: 1-2 years ### "Neon is good for small non-profits" October 22, 2025 5.0 Great! It a huge plus having all the things you need live in one environment and most of our staff is ok with technology but not pros and it's easy to use. Pros It's easy to use even for non-tech people. We just purchased volunteer management and haven't used it, but there's a huge plus for having fundraising, events and volunteer in one place Cons The support can be lacking and the cost is high. They have great introductory rates, but for a small-to meduim non-profit can be cost prohibitive Review Source Response from Neon One October 24, 2025 Thank you, Jennifer, for your great feedback! We love hearing that the ease of use and the power of having fundraising, events, and volunteer tools together are huge wins for your museum. We hear you on cost and support. We view ourselves as a true partner and are committed to ensuring you're on the absolute best plan for your mission and size, and we’re constantly working to improve the quality of our product and support. Let us know how we can be of service and would be more than happy to have a discussion on finding the best plan for your organization. HP Hild P. Program Director Music Used the software for: 2+ years ### "Neon CRM Simplifies My Life" December 2, 2025 5.0 This is my 9th year working with Neon CRM (ArtsPeople) and I can only give glowing reviews. In fact, when I talk to colleagues running similar organizations and hear them talk about challenges of having ticketing in one place and donations on another system, I right away encourage them to look into Neon CRM. Pros The Neon CRM makes my life easier and saves so much time. Having all data (ticketing & donation) in a one place where data can be pulled out in any combination for review and planning makes running my arts organization more effective and efficient. The customer support is outstanding and my issues are typically solved within a couple of hours. Cons My development colleague would like a coding system for the donors. Our organization is small so not having it isn't a huge hinderance. Review Source Response from Neon One December 3, 2025 Thank you for your nine years of partnership and your glowing recommendation! We are delighted that having your ticketing and donation data in one place helps you save time and run your arts organization effectively. We have also noted your feedback regarding a donor coding system and encourage you to share your idea at feedback.neonone.com so our product team can review it and so other customers can vote to support it. AP Allyson P. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Neon User for a decade+" February 13, 2026 4.0 It is good, we appreciate that Neon adds new experiences and systems each year. There are a lot of options, so we can do what we want with fundraising campaigns, volunteer events, or emails. Pros I like the easy to use interface and how different parts of the platform talk to each other. We use it for events and for donor database. It is also easy to pull reports for our board. Cons Duplicates is always an issue with CRMs, but the merge feature is easy to use on Neon. I just have to do it throughout the year since donors can make their own profiles. Review Source Response from Neon One February 16, 2026 It’s great to hear that our interface and integrated platform are helping you easily pull reports for your board! We’re glad that having your fundraising, events, and emails all in one place allows you the flexibility to run your organization exactly how you want. We definitely understand that managing duplicates can be a bit of a chore, but we’re happy to hear you find our merge feature easy to use. We are continuously working on smarter ways to help you identify and manage those donor-created profiles throughout the year. Rebecca S. Senior Development Associate Non-Profit Organization Management Used the software for: 2+ years ### "Wonderful platform and continuing to make updates to improve user experience." August 12, 2025 4.0 Overall, the platform is great! Any time I need to communicate with the service team, they are always very helpful and knowledgeable. Would definitely recommend their platform. Pros I like the security, customer support, and donor management the most! Both are very helpful and allow for easier maintenance for the organization. Cons Limited accessibility for our current sponsorship and membership programs. This would allow for a much smoother management for these two programs. Review Source Response from Neon One August 13, 2025 We’re so glad to hear you value our security, donor management, and support team! Your feedback on sponsorships and memberships is appreciated—upgrades for memberships, including enhanced directories and event-specific discounts, have been rolling out, and we’re excited for you to experience them. Thank you for the kind words and recommendation! KZ Kayla Z. Donor Advancement and Communications Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Great for Donor tracking!" February 13, 2026 4.0 Pros Workflows, donor tracking, bulk imports! I enjoy the ease of these and the tutorials offered for training purposes! Cons Texting capabilities. We've had issues importing numbers to send text messages to our donors and the "fix" is very time consuming. Review Source Response from Neon One February 16, 2026 Hi there, thank you for the review! It’s wonderful to hear that you’re enjoying the ease of our workflows, donor tracking, and bulk import tools to keep your operations running smoothly. We are actively working on making mobile data management more intuitive, and your feedback helps us prioritize those improvements. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.