# Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Neon CRM the right Nonprofit solution for you? Explore 613 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102088/NeonCRM/reviews --- Neon CRM 4.3 (613) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 6th, 2026 # Reviews of Neon CRM Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews KC Kate C Project CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “We use Neon CRM to manage donor relationships, track engagement, and support our fundraising campaigns. Once the system is set up, the automation and reporting features make it a powerful tool for nonprofit operations.“ March 6, 2026 LT Linden T Executive DirectorNon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “You cannot (1) send invoices for members to pay within NeonCRM, so we are using a 3rd-party solution for that. Nor can you (2) make a credit card surcharge mandatory.“ November 24, 2025 JM Jordan M Marketing ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “You can manage donations, memberships, pledges, volunteers, merchandise, email campaigns, text messaging, and events all in one platform which helps keep constituent profiles up to date and reduces import/export slog or time to add information to profiles.“ April 6, 2026 AA Amanda A Operations ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Donor profile pages are very disjointed and messy - I have to dig to find the info I need as it is spread across different tabs and not all of the categories are easily accessible to run in reports which is a real pain as I have to make a report and then go into the individual donor profiles to find the additional info I need and enter it manually.“ February 13, 2026 GD Galen D Director of OperationsNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Value for money, donor management, user interface, donor communications, connection to bank via NeonPay, flexible reporting, continual release of new features and capabilities.“ December 30, 2025 HL Heidi L Executive DirectorFund-Raising, 2 - 10 employeesUsed the software for: More than 2 years. “Neon CRM doesn't integrate well with our events software, reporting is difficult and non-intuitive, and customer service is limited- as in they want you to pay for training, even if you have been a paying member for more than five years and haven't utilized their training.“ March 31, 2026 KS Kaitlyn S Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “NeonOne makes donor and membership management straightforward and efficient, both within the CRM and through its integration with the website, they work well together so we can better plan events and guide our growing membership.“ February 14, 2026 KC Kate C Project CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “Another major limitation is the lack of a reliable mobile app, which makes it difficult to manage donor information or check updates when away from a computer.“ March 6, 2026 ## Showing most helpful reviews Showing 1-25 of 613 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Miranda T. Accounting and HR Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Great Time Saver" August 13, 2025 5.0 Neon has continued to grow and make enhancements based on user input. I appreciate that we can save money by utilizing one software to handle our donor needs rather than using multiple platforms. Pros I enjoy that Neon is moving towards being an all in one software solution for our constituent needs. I appreciate the workflows that enable my team to concentrate on other tasks and ensures a great donor experience. Cons The reporting while expansive, is cumbersome. I would rather just be able to grab any and all information that I wish when creating a custom report rather than having to find one that has the information I want and customizing it. I would like to have a sign-in kiosk future for volunteers and for it to print name tags for them that includes their names and role. I would also like to be able to create a recurring volunteer opportunity rather than having to create a new one each time. Alternatives considered [Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing Neon CRM Neon CRM has better reporting and more options for an all in one solution to our donor database. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/)[Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/) We were looking for a better platform that had more capabilities. Review Source Response from Neon One August 14, 2025 We’re so glad Neon CRM is delivering on its promise as your all-in-one solution for managing constituent relationships and creating great donor experiences. We appreciate your suggestions around reporting, volunteer sign-in, and recurring opportunities—our team uses feedback like yours to guide ongoing enhancements. Thank you for trusting us to help streamline your work and save resources by consolidating tools into one powerful platform. JP Judy P. Board Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "NeonCRM is a solid customer management tool and more!" February 17, 2026 5.0 Overall our experience with NeonCRM has been very positive. We have been using NeonCRM for almost 13 years and it has changed a lot over that time period. Neon is constantly updating the features, look and feel of the software to improve the user experience. They are very supportive and open to feedback from the Neon community. Pros NeonCRM offers the core functions we need to manage our non-profit. In particular managing donors, events/classes plus reporting. The built in security provides us the confidence that payment processing is secure. Neon's customer support is top notch. It's easy to launch a new fundraising campaign and track the results. The overall user interface is easy to use and very intuitive. We also use NeonPay which provides a seamless link for payment processing. The QBO sync works very well and provided you set up your mapping to match your books it makes updating your accounting records very easy. Although we don't use all the functions of NeonCRM is is good value for the money. On top of that NeonOne provides many webinars and online guides to help you manage the database and get the most of the various features it offers. Cons Not being able to exclude payment processing fees from donor reports and statistics. These fees impact the results and distort the statistics. We are hopeful that the new events module will be as good as the legacy events and that it will be easier to distinguish between performance events and classes. Alternatives considered [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Neon CRM After careful research we determined that Neon was a good fit for our organization and provided the may features required to manage our nonprofit. The fact that it provided donor, event and membership features was very important. We also liked the integration with software we already used like QBO, Excel and Word. Eventually we added NeonPay. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The existing database was outdated, cumbersome, inaccurate and not integrated with our website. Review Source Response from Neon One February 20, 2026 Hi there! Thank you so much for being a part of the Neon One family for 13 years; we are thrilled that our intuitive tools and QBO sync have made managing your donors and accounting so much easier. We greatly appreciate your specific feedback regarding the new events module and the desire to exclude payment processing fees from donor reports, as insights like these help guide our future updates. Our team is constantly working on reporting enhancements, and we look forward to continuing to support your nonprofit's success for many more years! DH Deidre H. Development Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Neon keeps us pedaling!" February 26, 2026 3.0 One on one demo with account rep for Windfall integration. I think watching the tools live is great and being able to talk to an accont rep while going thourgh a new product or tool. Pros The dashboard and being able to re-arrange it. The left side - member/donor navigation. Live demo and trainings. I like interactive learning. Great that they happen quickly. Cons The query/build a report is challanging. The Greater than but + or less than is hard. Sometimes you just want a basic search. I would really like viedo demo trainings. I am neurodivergent and I do not follow the written instructions well. Review Source Response from Neon One March 2, 2026 Hi there! We really appreciate you sharing your experience. It’s wonderful to hear that the interactive live demos and the ability to re-arrange your dashboard have helped you navigate your donor data more effectively. We also hear your feedback about reporting and our team is continuing to improve reporting to be more intuitive. We are happy to provide video tutorials through Neon Academy on reporting and other features and welcome your feedback about how to improve video training even more! https://academy.neonone.com/page/clone-of-1va9pugb8r6ck-0#topic\_reports GD Galen D. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "NeonCRM is a Great Product!!!" December 30, 2025 5.0 I've been thrilled with the CRM!!! It's quite easy to use. It's fast, and we've experienced virtually no downtime at all. I also love the integration with QuickBooks Online and the integration with Windfall (a wealth screening tool). Pros Value for money, donor management, user interface, donor communications, connection to bank via NeonPay, flexible reporting, continual release of new features and capabilities. Cons Their support used to be marginal (a bit hard to get timely answers), but they've just heavily invested in support staff and tools so I anticipate that won't be an issue going forward. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Virtuous](https://www.capterra.com/p/159179/Virtuous/) Reason for choosing Neon CRM Neon's pricing model made so much more sense, and it was simpler to use. We looked at other vendors, too, but I don't remember their names. The fact that Neon didn't charge based on # of users or # of records sealed the deal. While I liked some of the other products we looked at, their pricing models eliminate them as the final choice. Switched from [Talisma CRM](https://www.capterra.com/p/1342/Talisma-CRM/) Talisma was bad, extremely hard to use, and creating reports was nearly impossible! Review Source Response from Neon One January 5, 2026 We’re thrilled to hear that Neon CRM is providing such great value and ease of use for your team! It's wonderful that the QuickBooks and Windfall integrations are keeping your operations smooth and fast. Thanks for recognizing our recent investment in our support team—we’re committed to being there whenever you need us. SR Susan R. Board Member Non-Profit Organization Management Used the software for: 6-12 months ### "Neon CRM Review" February 26, 2026 5.0 Donor management is excellent. Creating and running campaigns easy to use. Events are easy to track, too. Love the platform that allows emails to go directly to donors, et al. I’m new at using Neon, but experience has been good so far. Pros It’s pretty easy to use compared to other CRM platforms I’ve used in the past. Log in, menus within CRM are easy to navigate. Cons Figuring out how to do certain platform functions has been a little challenging for me, but customer support is provides quick guidance. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Too expensive for our small nonprofit and difficult to use. Review Source Response from Neon One March 2, 2026 Hi there! It’s great to hear that Neon One is proving easy to navigate and helping you manage your campaigns and donor outreach more effectively than your previous platform. We're glad our support team has been able to provide quick guidance as you get settled, and we are committed to making those initial learning curves even smoother. Welcome to the Neon One family—we are so happy to support your nonprofit's mission! CG Cara G. Development Manager Environmental Services Used the software for: 1-2 years ### "Neon CRM meets our needs as an organization" February 17, 2026 4.0 We are happy with Neon CRM, it meets our needs as a medium-sized organization and importantly they are responsive when we need help. Pros Neon One matches the sophistication we need for our organization - donor management, email marketing and advanced reporting options. I like that there are many ways to seek help from the platform and they are usually pretty responsive and helpful. They will work with you to solve a problem until you've gotten to the bottom of it and they are welcoming of feedback and suggestions. Cons The design isn't the most beautiful, you mainly can't get help over the phone, there is some sophistication to user accounts that I wish it had and I wish the email marketing was a bit more sophisticated. Alternatives considered [Keela](https://www.capterra.com/p/154358/Keela/) Reason for choosing Neon CRM Keela wasn't sophisticated enough for the functionality we were looking for. Review Source Response from Neon One February 20, 2026 Hi there! Thank you for sharing how Neon One provides the level of customization your organization needs for donor management and advanced reporting. We truly value your feedback regarding our design, email marketing features, and support channels. We're so glad our support team has been responsive and helpful when you need them, and we look forward to continuing to support your mission! DW Danie W. Communications Director Arts and Crafts Used the software for: 2+ years ### "A necessary—but imperfect—tool belt for nonprofits" March 30, 2026 4.0 Pros Neon CRM is a multi-functional tool that helps our organization organize large amounts of data: donor contacts, event registrants, email subscribers, and more. Cons Neon CRM is in a transitional moment between legacy and next generation updates that feels a bit clunky. I wish their product team would have more support in order for updates to roll out faster and with fewer glitches. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Neon CRM Lower cost and greater functionality for nonprofits Review Source Response from Neon One April 1, 2026 It’s wonderful to hear that Neon CRM is helping you keep your donor, event, and subscriber data organized in one place! We hear you on the ongoing changes as we make strides to modernize our user interface, and we’re working hard to make our updates faster and much smoother so you have a consistent experience. We appreciate your patience as we build a future-fit platform for your mission, and we're excited to keep improving alongside you. HL Heidi L. Executive Director Fund-Raising Used the software for: 2+ years ### "Decent CRM but not outstanding. I wouldn't purchase this software if I could have a do-over. " March 31, 2026 3.0 We use it daily for donor management and communications. It does a lot of things, but not all of the things it does are done well. Pros I like that Neon CRM offers a wide range of services from the same platform. We use many of the services, like the letter generation and email service, daily. Cons Neon CRM doesn't integrate well with our events software, reporting is difficult and non-intuitive, and customer service is limited- as in they want you to pay for training, even if you have been a paying member for more than five years and haven't utilized their training. Review Source Response from Neon One April 1, 2026 We love to hear that our letter and email tools are a core part of your daily part of how you manage relationships with your donors. We appreciate your feedback about reporting and integration hurdles, and we truly value your partnership over the years. We're also committing to improving our training and support experience as we want to ensure you have the support and resources you need to succeed. ES Edmund S. Board Advisor Non-Profit Organization Management Used the software for: 1-2 years ### "NEON allowing us to manage both large donors and smaller gifts" February 13, 2026 5.0 I use NEON daily. It has been a key tool in helping us manage our donors and provide clear data that allows us to make better decisions. Pros NEON has been great in allowing us to manage both large donors and smaller gifts. We can seamlessly sync our data with other platforms such as Constant Contact and Double the Donation, as well as our NEON-based website and donation pages. Finally, the customer service is outstanding. It's quick with clear guidance. Cons Maybe there are too many options. It took a while, with the help of customer service, to identify which options are best for our Foundation and how to use them effectively. Review Source Response from Neon One February 16, 2026 Thank you for being such a dedicated daily user! We’re so glad to hear that Neon is helping you manage donors and providing the clear data you need to make better strategic decisions. While we’re happy our "outstanding" customer service helped you navigate our various features, we understand that having so many options can feel overwhelming at first. We are actively working on refining our onboarding and product modules to make identifying the best tools for your needs even faster and more intuitive. VR Verified Reviewer Director of Development Religious Institutions Used the software for: 6-12 months ### "Director of Development " February 13, 2026 4.0 Great but there is sharp learning curve. Yes, trainings are provided but it would be nice to have more than one free phone call to onboard new folks and to problem solve. Pros I love having the ability to have full donor management software that can grow with my organization as needed. Needed tools seem to be submitted by the NEON user community and added fairly quick. Cons The Global Settings menu is confusing when trying to find what you need. I feel that Neon support staff are not easily accessible to our needs without paying. Legacy events have settings I wish New Gen Events had. NeonPay feels like is shouldnt be an upsell opportunity for Neon to users but rather an integration at any user/organization level for a small start up fee. Review Source Response from Neon One February 16, 2026 We’re thrilled to hear that our donor management tools are helping your organization grow and that you’re seeing the community’s suggestions come to life. We appreciate your feedback regarding the learning curve and the Global Settings menu; we are actively working to improve and modernize our interface and event features based on user input like yours. TM Tom M. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "A very rich and dymanic system! I haven't had a need yet that it cannot address!" November 25, 2025 5.0 I have been very impressed! The entire system seems to be very well thought-out and very well designed. It has a great variety in flexibility and capabilities to meet a wide variety of demands for a wide variety of customers. They clearly take the customer experience very seriously!! Pros I still consider myself a relatively new client and I am still learning, and as I continue to get to know the system better and better, I keep finding new ways that are already in the system that I can use to my benefit and advantage. The whole system seems to be very well thought out. It seems like they really looked at the needs of many clients with many different needs and they are focused on accommodating all of them! The system is very rich and very dynamic! Cons I am a relatively new user and I haven't found much I don't like at this point. Sometimes I don't feel like I can see the bigger picture of everything the system can do. One thing that has been a little challenging is when I am filling out a form and there is a drop down, sometimes there is nothing in the drop down, so I know I need to add things to the drop down, but I have to do some searching to find out where I can add those items. It's not very intuitive and it does not tell me where I need to go to add those items in. I can usually find them, though. It just takes some time. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/) Reason for choosing Neon CRM Honestly, I really don't recall who else we looked at. I only chose Webex because I had to select something in that box. Seemed very impressive, very dynamic, showed a lot of attention to detail and they seemed to really understand the needs of non-profits. We also received a very strong personal recommendation. Review Source Response from Neon One December 4, 2025 Thank you for the detailed feedback and for highlighting how dynamic and expansive you find the Neon One platform for your nonprofit's needs! We also appreciate your feedback and are actively working on ways to make certain settings more intuitive to save you time. We are thrilled to have you as a new customer and look forward to supporting your growth! LT Linden T. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Love NeonCRM!" November 24, 2025 4.0 Overall? Positive. The customer support has been excellent. I would say that 90% of what we were were promised by sales is true, and we have talked about looking for another CRM because of the duplicate accounts issue, but always decide not to because Neon shines in so many other categories. Pros I have been using Neon since late 2019 for our 501(c)(6) small national organization. The implementation process was excellent, and I felt like our rep was responsive and knowledgeable. Additionally, when we have had issues or questions, either our rep or the ticketing system has always been there! My absolute favorite feature is the robust reporting. You can build your own reports, including MANY parameters to search by and which data are included in the output. You can save reports and schedule them to be delivered to you or someone else. You can publish them (password protected or not) to a URL, which has allowed me to build custom reports for different committees, then give them access to the reports, so I don't have to pull the report, download it, then email it to the committee chairs every time they'd like to check in on how their committee is doing. Huge time saver! The other huge time saver is Workflows. I mean, WOW. We use these automations to approve or deny membership applications, assign regions, and send automated new member notifications to those who need to know. The event registration feature has been very helpful, we love the Account Notes feature, and it's been amazing to send out a survey whose responses fill members' profiles! Cons We're having some trouble with "duplicate accounts," as a Company account and an Individual account is created for every member. This causes difficulty for the members (when they login to the "wrong" account, they do not have an active membership), as well as obfuscating how long someone has been a member, as they might renew on the Individual account one year and the Company account the next, so complete membership records are divided between two accounts. We have determined most of the problem, but part of it is that the renewal funnel is confusing to members, so they will add themselves as a sub-member, which creates the duplicate Individual account. You cannot (1) send invoices for members to pay within NeonCRM, so we are using a 3rd-party solution for that. Nor can you (2) make a credit card surcharge mandatory. It's just not an option. We also wish we could (3) use the new events module, but we are "stuck" on the "legacy events" because it makes zero fiscal sense for us to switch to NeonPay (WAY more expensive than our current processor, even if without surcharging), but I feel like we are missing out on features and that Neon is trying to strong-arm or nickle-and-dime ($199 monthly 3rd-party processor fee) us into switching to NeonPay. It's childish. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[Tendenci](https://www.capterra.com/p/44378/Tendenci/)[SilkStart MultiChapter](https://www.capterra.com/p/122491/SilkStart/) Reason for choosing Neon CRM It came down to reporting (as promised or better!) and the ability to allow us to have company and individual memberships (does not really work as promised). Switched from [ClubExpress](https://www.capterra.com/p/42550/ClubExpress/) The reports were a nightmare, and in order to have a mobile-friendly website, you copied the desktop site once, and from then on out, you had to edit both versions separately. Also a nightmare! Review Source Response from Neon One December 1, 2025 Thank you for your thorough and honest review. We are delighted to hear that the implementation was excellent and that our robust reporting features and Workflows are proving to be huge time savers by automating tasks and providing valuable insights to your committees. We appreciate your very specific feedback regarding duplicate accounts and the renewal funnel confusion—we know how crucial accurate data management is, and we are continually working to improve these areas. For the features you are missing (invoicing, mandatory surcharges, and new events module access), we encourage you to submit your feature suggestions at feedback.neonone.com so our product team can review them and other customers can vote to support them. KK Kerry K. Finance Director Individual & Family Services Used the software for: Less than 6 months ### "Neon CRM - A very comprehensive donor management system" September 17, 2025 5.0 The people who work there have been very helpful and the cost was comparable to the other program we were using. It offers so much more that I feel we came out ahead. Pros So far the customer support and flexibility to build the exact product that we need have been fantastic. The value for the money is also good, after the base price they let you build a product that works for what you need. The donor management has been far superior to what were using. So many options to track and I love that you can also tract Unrestricted and Restricted grants. The User interface can be confusing but they have a large database filled with video and written instructions. It takes a while to learn the program but the options for tracking and developing reports to give you what you need are endless. Cons There isn't much I didn't like, the fact that it can track so much information and do so much with your donor database make it more difficult to use. However, it is worth the time and training because it offers so much in return Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Blackbaud CRM](https://www.capterra.com/p/178085/Blackbaud-CRM/) Reason for choosing Neon CRM Neon cost less than the others and seemed to offer most of the same options Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) We weren't receiving our payouts in a timely manner Review Source Response from Neon One September 29, 2025 Neon One Review Responder Custom Gem Analysis Thanks for sharing your feedback with us! It's fantastic to hear that our team's support and flexibility have been so helpful in building the exact product you needed. We're also glad that you're finding our donor management and reporting features to be so valuable. Your point about the user interface is something we hear, and we appreciate you recognizing that the depth of features does come with a learning curve that is worth the investment of time. We're so grateful to have you as a customer and look forward to continuing to support your mission. ND Natasha D. Producing Artistic Director Entertainment Used the software for: 1-2 years ### "All-in-One CRM That Saves Time" November 24, 2025 5.0 Neon CRM has significantly improved our donor management and fundraising processes. It’s secure, integrates well with our other systems, and provides excellent value for the investment. Staff can work more efficiently, and engagement with donors is easier to track and analyze. Pros Neon CRM is user-friendly, intuitive, and centralizes all donor and member data. Reporting is powerful, and email campaigns are easy to create and track. Compatibility with our ticketing software saves time and reduces errors. Customer support has been responsive and helpful, and security features give us peace of mind. Cons ome reporting features could be more intuitive, and certain customizations take time to set up. Overall, the system is powerful but has a slight learning curve for complex workflows. Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) We started by utilizing ArtsPeople as our ticketing software and loved it so much that we decided to switch to NeonCRM Review Source Response from Neon One December 1, 2025 Thank you for your review. We are so happy to hear that Neon CRM has significantly improved your donor management and fundraising processes by centralizing your data and that our email campaigns and ticketing integration are helping staff work more efficiently! We appreciate your honest feedback that some reporting and complex customizations have a slight learning curve, and we are continually working to make these powerful features more intuitive for everyone. We think you'll be excited to hear about how we are improving reporting at our upcoming December 2025 Neon One Release Webinar on 12/16: https://neonone.com/resources/event/neon-one-monthly-release-december-2025/ EJ Emily J. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "6 years and it keeps getting better" July 2, 2025 5.0 Neon is very functional - it serves our needs and continues to be at a friendly cost. We have been using Neon for 6 years and will continue to do so! Pros We've been using Neon now for 6 years. Our team appreciates all the integrations both within Neon and to other software (Quickbooks, MailChimp, etc.). The attention given to making improvements to the site - most come from suggestions from users - is fantastic! We've seen Neon come a long way these past years. And 2 of our suggestions have even been worked on! Cons Some areas are still a bit outdated/ clunky to work with like almost all of the areas under global settings. And getting some reports to work as wanted can be challenges (SYBUNTY, etc.) Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Neon CRM Value for money - other products charge you for different add ons. But Neon is all provided together as a package at a good price. Review Source JW Jocelyn W. Development and Grant Systems Coordinator Education Management Used the software for: 6-12 months ### "User Friendly and Only Slightly Limited" February 27, 2025 4.0 I work on the development team of a midsize non-profit in New Orleans. We have about 500 donors in our data base and host an annual fundraising event that grosses about 250,000 annually. I manage the CRM, send thank you letters, input gifts, pull reports, and help create donor engagement plans. Pros Neon's CRM reporting capacity is pretty easy to use and quick to learn, which makes switching CRM systems fairly simple. I also love their marketing tools. Being able to send out emails, and mail merge and print thank you letters allows me to spend more time on higher level thinking. I also love their workflows. it decreases the amount of time I must spend ideally "checking" for new gifts, overdue pledges, new users adding themselves into the CRM system, ect. The integration with Constant Contact has also allowed us to work closely with the communications team to routinely update list which is very useful. Cons It is a bit limited on the reporting front, but does have a number of reports that are built into the system designed to assist with combating these limitations, but with simplicity often comes a number of functionality trade-offs. They also have a number of other features, such as events, grant recording ect. but they do not integrate as well as they could with the financial side of the system. They also do not have an integration with the auction system that my non-profit currently uses. We were told we could conduct a batch transfer that would easily upload gift data in bulk, but we later found out after signing up for Neon that if guest used a different email for the auction or if we did not manually input neon's ID into the spreadsheet guest profiles could be duplicated. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Complexity. On my team there are others who were not interested in using all of feature Raiser's Edge had to offer. Additionally, Raiser's Edge has poor customer service. Review Source BF Barb F. Database Administrator Non-Profit Organization Management Used the software for: 2+ years ### "More than I expected and hoped for" July 4, 2025 4.0 It was definitely a learning curve and took a while to get up to speed, but now that we've had it for a couple of years, it's great! The best part is that Neon rolls out changes/updates/upgrades every single month. Honestly, converting from a much more expensive and complicated CRM, I didn't expect or hope for much but I have come to really like it. Pros I love the endless options for system letters and emails that allows us to customize receipts, thank you letters, pledge reminders etc. Cons I wish any and every field was reportable. I find I can't always get exactly the report I'd like to see. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) We wanted a cloud-based CRM and the cloud-based version of Raiser's Edge was too expensive. Review Source SH Samantha H. Membership Cooridinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Support Team, Slight Learning Curve" November 24, 2025 4.0 Expect to spend some time onboarding and learning the system; don’t assume everything will be immediately obvious. Please take advantage of Neon’s support and training resources (like their help docs, webinars, or onboarding team). Those are super helpful. Budget extra time early on for workflow setup, especially to design the custom views or reports you actually need. Pros Neon One CRM is a powerful tool with a lot of functionality packed in, especially strong for managing constituent data, donations, and engagement in a nonprofit context. What really stood out to me was their customer support: whenever I ran into something confusing or needed help figuring things out, their team was responsive, patient, and very knowledgeable. That level of support made a big difference in getting the most out of the system. Cons My main gripe is that the system is not the most intuitive. There’s a definite learning curve: features aren’t always where you'd expect them, and workflows can feel a little fragmented. It sometimes takes a fair bit of exploration (or help from support) to figure out how to do even simple tasks. For new users or people who don’t spend a ton of time in the CRM, it can be challenging to navigate. Review Source Response from Neon One December 1, 2025 Thank you for your review. We are thrilled to hear that our customer support team stood out to you for being responsive, patient, and knowledgeable—we are proud that their help made a big difference! We appreciate your honest feedback that the system has a learning curve and that workflows can feel fragmented. We are constantly focused on improving our user experience to make the powerful features that manage your constituent data, donations, and engagement more intuitive for every user. If you have any specific feature suggestions, we encourage you to share them at feedback.neonone.com so our product team can review and other customers and vote to support your ideas. EC Eli C. development specialist Legal Services Used the software for: 2+ years ### "Great CRM option for small to mid-sized non profits" August 22, 2025 4.0 satifsfied with the platform and glad they continue to invest back into it and the customer experience. Pros it is continuously updating and upgrading its systems. They have improved their resource guides and customer service is still excellent-- friendly and attentive. They also have a plethora of resources outside of Neon CRM for non profits. Cons I was disappointed when they began charging a fee for use of their live chat feature. They do not have a full events platform that covers the sale of raffle tickets or ability to do an auction or an integration for tap and pay. They have an improved event ticket platform that is great, but is missing this key component. Also, their reporting feature can be burdensome, particularly their donor and donation reports. Building reports can still be painful with manual sorting. Review Source Response from Neon One September 3, 2025 Thanks for your candid feedback and for acknowledging our continued efforts to improve our system. We are so glad to hear you're finding our customer service helpful and that you're satisfied with the platform overall. We also really appreciate your specific suggestions about live chat, event features, and reporting. We take all feedback seriously, as every suggestion is a clue to where we can improve. We understand your frustration with the live chat fee, and we're continually working to evolve our services while keeping them affordable. You've also touched on some key areas we're exploring for future evolutions, including raffles and auctions, as we hear this request a lot. Additionally, we're working diligently on improving usability and the user experience around reporting. We're grateful for your trust and patience as we work to make Neon One even better. KC Kayla C. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Great CRM to add to your organization!" August 18, 2025 5.0 We very much enjoy NEON and love that it has become an everyday process of our organization. I will be excited when we use the functions more fully, such as the volunteer aspect, and we are looking into getting a website as well. Pros I love how everything interacts with one another, the simplicity of printing out the donor thank you letters, and the reporting that it provides for year-over-year donations. Cons I like how NEON continues to work through the issues. I do wish there was a way to create donation invoices in the system. Review Source Response from Neon One August 19, 2025 We’re so glad to hear Neon CRM has become part of your everyday process and that tools like donor letters and reporting are making your work easier. Thank you for sharing your feedback on donation invoices—based on feedback like this, we’ve made improvements in pledge management emails that may be helpful for your needs. It’s also exciting to hear you’re exploring features like volunteer management and a website, and we look forward to supporting you as you grow into those. JW Jessica W. Education Director Environmental Services Used the software for: 2+ years ### "Streamlined Operations with Room to Expand" July 1, 2025 5.0 Over the past three years, we’ve gradually expanded our use of Neon CRM—starting with Membership, then adding Volunteers, Events, and more. We've enjoyed the ability to grow with the platform and streamline parts of our data entry and engagement tracking. While there are still features we haven’t fully utilized, we’re excited to integrate more into our workflow. One improvement we’d love to see is the ability to invoice individuals directly through the system. Overall, Neon has helped us become more organized and efficient as we continue to build on what the platform offers. Pros We appreciated having our membership, donor, volunteer, and event registration data all in one centralized platform. It streamlined our communication and recordkeeping, made it easier to track engagement across areas, and reduced the need for multiple disconnected systems. Cons We love the look and functionality of the new Event format, especially the QR code check-in, but wish it supported multi-day events with customizable time slots. While legacy events offer this flexibility, we prefer the newer format’s interface and features. Review Source KS Kathryn S. Grants and Events Manager Performing Arts Used the software for: 2+ years ### "Arts People- a little challenging but as a small non profit we need it" December 3, 2025 3.0 It's a little frustrating but David is always as helpful as possible! I use Arts people every single day for something-- from Donor tracking, to running reports, to selling tickets. Pros The excellent customer service member David! He is knowledgable and enthusiastic. I always email him when I have an issue. Cons The ticket sales aspect is difficult to set up. We always have issues when we are trying to set up our new season. Review Source Response from Neon One December 10, 2025 Thank you for the kind words—we will make sure to pass your high praise along to David! It is great to know that our platform supports your daily operations, from donor tracking to ticketing. We appreciate your honest feedback regarding the complexity of setting up new seasons, and we have shared that with our product team to look for ways to streamline the process. LE Leon E. Operations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Neon, The CRM With A Plan" February 13, 2026 4.0 The value is truly there with Neon CRM. Whatever I need to know about users is seamlessly displayed on their accounts. Pros Complete donor management all under one platform. Campaign set up is quick and simple. Peer-to-peer campaigning is great! Cons The User Interface is not the "prettiest," and events could use some additional features, but that's really it. Review Source Response from Neon One February 16, 2026 It’s great to hear that you’re finding such strong value in Neon One and that our peer-to-peer fundraising tools are working well for you! We’re glad the platform is making it simple to have your donor data seamlessly displayed all in one place. We appreciate your feedback about the user interface in some modules, and we are actively making design updates as we work to make the platform as visually intuitive as it is powerful. KE Kimberly E. Partnerships and Events Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "New Partnerships and Events Coordinator User Experience" August 7, 2025 5.0 I am a new user and I am learning I like the support that is available. I can't speak much to most of what I don't know. Pros Donor Management, Donor Reporting, Tracking, User Interface and Qaulity of public pages. More step by step tutorials Cons It can be a little limited in it's functions and sometimes too tedius to get a task done. Maybe have more flexible reporting Review Source CB Carolyn B. Program-Development Director Education Management Used the software for: Less than 6 months ### "Great Potential - Still Learning - Want More Effeciency" December 4, 2024 4.0 I'm still fairly new to the system (only a few months on my new job) and am hoping to build out more workflows and automation to help us be even more efficient with our limited time as a small nonprofit with a handful of employees. Pros Having almost all of the critical data in one place and the ability to run reports, create forms for data collection, and track funding efficiently. I look forward to learning even more about how to use it to the full potential. Cons Cannot view a form completely without going into fill it out; unclear at a given time what our package includes as far as apps, integrations, and updates; and excessive data points on profiles/accounts from various forms (we need to do a lot of data cleaning). The cost to ongoing support and build-outs is a bit prohibitive as far as I can tell. Review Source Response from Neon One December 30, 2024 Hello Carolyn, Congrats on your new job role! That's exciting! We know it can be difficult joining a new team with a new platform. Be sure to check out Neon Academy where you'll also be able to register for office hours and gather other helpful resources. Talk to a Capterra advisor for free and get results within 15 minutes.