# Page 10 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Neon CRM the right Nonprofit solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102088/NeonCRM/reviews

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Neon CRM

4.3 (609)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 10 - Reviews of Neon CRM

## Showing most helpful reviews

Showing 226-250 of 609 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

GA

Grace A.  
Membership Chair  
Philanthropy  
Used the software for: Less than 6 months

### "No Title"

September 26, 2023

5.0

Pros

It is easy to use. All of our constituents find it easy to use

Cons

Canceling registrations and events not sure how to do that or if it is possible

Review Source

Response from Neon One

October 18, 2023

Hey Grace, thanks for the feedback, we appreciate you taking the time to leave us a review :)

LF

Liz F.  
Director of Development  
Education Management  
Used the software for: 1-2 years

### "Neon CRM is great"

August 30, 2022

5.0

It has been a smooth and easy experience

Pros

simple, efficiant and intuitive to use. Multiple members of the staff team have access and data is stored in a clear and usable fashion

Cons

Its inability to invoice and run certain reports

Alternatives considered

[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)

Reason for choosing Neon CRM

price

Review Source

JH

Jennifer H.  
Director of Development  
Religious Institutions  
Used the software for: 1-2 years

### "A great improvement for our management of data"

February 14, 2017

4.0

Switching to Neon has been a good move for our organization. We are able to better organize our information in a more comprehensive way. After 1 year of use we are still figuring out how to use all the functions of neon to our advantage. Customer service is quick to respond and pretty amazing.

Pros

It is very user friendly and it is accessible anywhere.

Cons

The formatting platform for system letters, system emails, and online forms is ridiculously bad. It looks like it might work like Word but it does not. It is so limited in its ability that I find we had to revamp everything we've always done with communication flow. This is very frustrating. There are so many good platforms out there - I wish neon would improve this feature. It would make life much easier with neon.

Review Source

CW

Colleen W.  
Founder & CEO  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Beyond love the application - worst ever Customer Service process"

March 6, 2020

5.0

Beyond love the application but their Customer Service process is absolutely the worst I've every experienced with a business. We are at the point of looking at other application now while the Sales Team tries to save the account. We have three other organization that now are on hold now waiting to see if this will be resolve or we move elsewhere.

Pros

Don't have anything we don't like about it.

Cons

Software is great. The one and only issue is Customer Service. They do not take live calls so issue don't get resolved sometimes for days, weeks and we've even gone months trying to get things fixed.

Review Source

MS

Meghan S.  
Director of Development  
Civic & Social Organization  
Used the software for: Less than 6 months

### "An intuitive platform that helps save time"

December 30, 2016

4.0

Working in NeonCRM and working with the NeonCRM team has been absolutely wonderful. While no database or CRM is perfect, Neon checks off more "must have" and "would love to have" boxes than other databases I've worked with, or the database our organization used prior to Neon. Having a small (1.5 person) fundraising shop, it was imperative that we found a database that was intuitive and had features that were easy to use and easy to understand -- Neon hit the nail on the head. Having only 1.5 FTEs dedicated to fundraising has made implementation of all of the different features take a bit longer, but every time we put a new piece in place (i.e. the event module or the online store) it makes our lives easier and helps us be more efficient and effective with our time. Now, instead of using one platform for fundraising, another separate software for events, and a third for our store, everything is neatly packaged into one amazing database.

Pros

\- Easy to use and understand - Amazing support staff - Regular updates to improve the product - Easy to set up with the help of Neon staff - Affordable - Custom reporting features are intuitive

Cons

\- The fundraising dashboard isn't as customizable as I would like (i.e. you can feature campaigns, but you can't compare campaigns year over year on the dash) - I wish there was a way to manipulate some of the stock reports to get a better output for what we need

Review Source

NA

Natalie A.  
Fund Development Manager  
Environmental Services  
Used the software for: 6-12 months

### "Great system"

November 13, 2017

4.0

Overall, we are VERY happy with Neon and I would highly recommend it for any nonprofit!

Pros

Intuitive and easy to use! Running reports is a cinch. The system is highly customizable. Very versatile and flexible with a great support team.

Cons

Limitations to design for thank you letters, web forms - limitations to thank you letter system

Review Source

Response from Neon One

December 1, 2017

Hi Natalie, Thanks for your review. If you're happy, we're happy! :) As for the design of web forms, we saw that you opted for our website template copy service, so your Neon forms match the look and feel of your website, and we also saw that you created some awesome alternate web templates! We want to let you know there is also the option to add custom CSS in your Neon system to tweak the look and feel of your forms. Our team can also work with you to build a completely custom form based on your needs and specifications. More info on this can be found at the link below: https://www.neoncrm.com/neon-one-dev/ Thanks again for your feedback! -Your Neon Team

AP

Amy P.  
Bookkeeper  
  
Used the software for: 6-12 months

### "Software made by people who want your life to be easier"

April 13, 2018

5.0

I haven't messed with the membership management side of the software yet, so I can't speak to that and definitely will be exploring that for future clients.

Pros

NeonCRM has great people working there. I have found them to be universally helpful and friendly. Neon integrates with QuickBooks Online - well - and is priced at a point most smaller organizations can probably afford. Plus, they recently launched NeonOne, which doesn't carry a monthly subscription cost. Instead you just pay per donation. The fee is a little steeper than things like PayPal, but to really small organizations, I feel like this is a much needed service (since it's not just a way to get paid, it's a way to organize everyone giving you money). During my product walk through, the rep I spoke with had an answer for every question I had both about tracking donors and about the accounting integration side. He was obviously passionate about the product and super knowledgeable about both fundraising and accounting, so he understood what people needed out of a CRM. I was really impressed.

Cons

This software is seriously good. I wouldn't hesitate to recommend it to just about anybody who works in the nonprofit world, if you can handle the per month fee.

Review Source

RR

Richard R.  
Director of Marketing  
  
Used the software for: 1-2 years

### "So-so CRM"

May 17, 2017

3.0

Pros

It's cloud-based and accessible from anywhere. It also contains a lot of bells and whistles, like event management, social fundraising, and such.

Cons

The UI is acceptable for people with some degree of comfort with computers, and it's certainly more intuitive than, say, Sales Force. For the less tech-friendly, though, it can be complicated. I'm frustrated by the inability to customize the front page, for example, so that all users see specific charts or graphs (re: fundraising, events, etc.). I'm also frustrated that some of its modules are so lackluster--the email module being the most notable. And the lack of API support for popular services like Constant Contact is maddening.

Review Source

Response from Neon One

May 25, 2017

Richard, Thank you for your feedback. We updated the look and feel of Neon earlier this year, and continued improvements to Neon's interface and dashboards is absolutely on our radar: https://www.neoncrm.com/content/updates/neoncrm-theme-update/ A member of our team will be contacting you directly via email to continue the conversation about API support and Constant Contact, and see if there's anything we can do to help. -Your Neon Team

AW

Anthony W.  
President  
Civic & Social Organization  
Used the software for: 6-12 months

### "User friendly and great customer service. "

March 17, 2016

4.5

Pros

I had never heard of this software previously, so was a bit unsure if it might meet our needs. I was very pleasantly surprised by the features of the product and that it was user friendly, but also received great customer service. After speaking with them they gave me a chance to use the product for free. They could even see that I didn't have much time to use it during the trial period so they reached out and offered the chance to extend it for me. Being a small nonprofit of all volunteers it was great to be able to have more time to really test it and see if it would work for us. And then being able to seamlessly move the data from the trial version to our actual version once we purchased was an added bonus.

Cons

Originally was concerned that the product comes in modules and that if we wanted more modules it would greatly increase the cost. It turned out that after looking at this pricing structure it was better for us because there are features that we would never use - so I feel like we are only paying for what we use. We haven't used all of the features yet so it is possible we could find something we don't like, but as for now, we're very happy. The importing we have done has been very easy.

Review Source

ID

Ilana D.  
  
Environmental Services  
Used the software for:

### "Takes care of a lot of different functions!"

June 20, 2014

4.0

Pros

We've been using Neon for over a year and are generally happy with it. The biggest plus is that it handles multiple functions for us; we use it as our member/constituent database, our donation portal, our event registration software, and our social fundraising software. We used to use a homegrown Access database and had to manually input every payment that members made. With Neon, if members make a donation or payment online, it is automatically added to their record in the database. As a small organization with minimal office staff, we've found this helpful in saving time/work. We've found it very easy to print out mailing lists, email lists etc. for our mailings. (And we haven't even been using MailChimp, which is the third-party email program that integrates with Neon. We just download a list to Excel and then upload it to our email program, Vertical Response.) Being cloud-based is a plus; we can access our member records etc. when working from home, in the field etc.

Cons

As software that performs multiple functions, it probably doesn't have as many features as single-purpose software. (I.e. if you purchased software that JUST did social fundraising, it would probably have more bells and whistles than Neon's social fundraising module.) But then you end up spending more money and having systems that don't talk to each other.

Review Source

NW

Nia W.  
Consultant  
Civic & Social Organization  
Used the software for: 2+ years

### "Best CRM for the price"

June 7, 2018

5.0

Pros

Easy to use Lots of data fields Reporting is easy Customer support is wonderfully helpful, if the answer isn’t available in the large knowledgebase.

Cons

Event integration is a little tricky There aren’t donation recording options when FMV needs to be taken into account.

Review Source

Response from Neon One

July 6, 2018

Hi Nia, We're so glad to hear you've found Neon easy to use! I'd also like to mention that you actually are able to track fair-market value when entering in-kind donations. Please see our knowledge base guide for more details: https://support.neoncrm.com/hc/en-us/articles/218528807 -Your Neon Team

LF

Linda F.  
Accountant  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Not easy to use"

March 30, 2021

2.0

Frustrated

Pros

Having ways to search donor base seems to be possible for the communications guy.

Cons

Make the letters easier to update each month!!!!!

Review Source

Response from Neon One

April 6, 2021

Hi Linda! Your account owner reached out last week to resolve the issues you mentioned in the review. Thank you for your honesty. We will take all of your concerns into consideration as we continue to update Neon CRM and our Neon One products. Please reach out to your account manager if you continue to feel frustrated with your experience with Neon CRM.

AA

Audrey A.  
.Net web developer  
  
Used the software for: 1-2 years

### "NeonCRM have all your needs."

October 6, 2018

5.0

This product takes time to master, but when you learned how to use it , It makes so useful.

Pros

Customer service was so great they will teach you things you need step by step this product has a lot of features that are so useful and the system was so very comprehensive.

Cons

The only thing that product suffer is when you run this on an MAC , This product can open tutorials using Mac and that was so frustrating its more compatible using PC .

Review Source

Response from Neon One

October 24, 2018

Hi Audrey, Thanks so much for your kind words about our customer service! Please don't hesitate to reach out if you should ever need anything--especially if you're encountering problems on a Mac. Next time you encounter an issue, select Help Contact Us in the lower right corner of your screen and report it to our support team. There should be no difference on functionality between PC and Mac, so our team should be able to identify and resolve the problem. Thanks! -Your Neon Team

VR

Verified Reviewer  
Consultant  
Wholesale  
Used the software for: Less than 6 months

### "Neon I think so"

December 9, 2022

3.0

I love it it keeps everything running smoothly

Pros

I loved that I can do my in boarding and keep track right from the get go!

Cons

A lot of notifications for stuff I don’t use.

Review Source

EZ

Emily Z.  
Development Coordinator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Neon for Non-Profits"

April 10, 2019

5.0

Pros

Neon is by far the easiest CRM software I have ever used. Reports are so simple to run correctly with your specific criteria, and the constituent information is completely straight forward. It is easy to edit tax acknowledgement letters/whatever you need to to fit your organization's needs.

Cons

The hardest thing in Neon is that the letters can't be edited, only completely re-done if you need to change something on them.

Review Source

KK

Kathleen K.  
Executive Director  
Fine Art  
Used the software for: 1-2 years

### "Neon Rocks!!!"

October 31, 2017

5.0

They are quick to answer questions & really listen to comments. It's so easy to get informative reports & has helped us to make better connections with members & grow our donor base!

Pros

Consolidates all our contacts in one plave, irs super easy to create categories, and the automated correspondence is "da bomb"! Great tutorials & the customer service is amazing; I don't feel like a number. Even though we've had Neon for over a year, we're still being treated like kings.

Cons

Can be a bit if a learning curve to make use of all the options... good news is the tutorials are fantastic. Kinda wish the integration with MailChimp was a bit more intuitive.

Review Source

WE

Ward E.  
Dir of Operations  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Refused to turn over data without paying outrageous fee, then refused to cancel service"

November 6, 2023

2.0

Pros

Before all the mergers/vc/private equity, they were decent to work with.

Cons

I asked for my donors' encrypted data. They refused to give it without paying them an outrageous fee. I said I refused to pay the fee, and they promptly invited me to cancel. I tried to cancel, but they wouldn't without having a phone call first. When I told them I didn't want a phone call, they told me I had to submit a form, and that my monthly fees would continue to accumulate for 90 days after I completed the form. They hold you hostage to their service, then refuse to let you cancel. I'll be reporting them to my state's consumer protection agency as well.

Review Source

ME

Michael E.  
Database Administrator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Easy To Use Donor Management"

December 6, 2023

5.0

Pros

Neon CRM is super easy to use and customize.

Cons

So far, I have no real complaints about Neon CRM.

Switched from

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

Our Development (fundraising) team found NetSuite to be unsuitable for their needs.

Review Source

Response from Neon One

December 7, 2023

Hey Michael, thanks for your review! Glad to hear that you and your team have been having a positive experience with Neon CRM :)

KD

Kylie D.  
Executive Director  
Philanthropy  
Used the software for: 2+ years

### "Overall"

November 9, 2017

4.0

Pros

A good price for the software. There are many features and compared to other software, you definitely get a lot for your money.

Cons

Limited in features, for example, the store discounts you can only use what is offered, there are not many other options. I also don't feel like there is room to customize it in any area. Lastly, it would be nice to have access to customer service without having to submit requests and/or pay additional fees.

Review Source

FC

Freny C.  
COO  
  
Used the software for: Less than 6 months

### "Very robust database with lots of capabilities"

June 22, 2017

4.0

Pros

Lots of functionality, great for the long run because we can continue to expand. We haven't even scratched the surface of its capabilities yet.

Cons

Certain features are hard to figure out, particularly the integration with other software. Visually it is hard to scroll through all the attributes of a record. Perhaps another way to organize it on screen would be more user friendly. A little more support with tutorials or with a rep would be helpful to implement some of the features that I am interested in.

Review Source

Response from Neon One

July 7, 2017

Freny, We’re happy to hear that your organization is expanding, and we look forward to NeonCRM growing with you! We have an extensive library of recorded trainings and visual guides which are all free and located at support.neoncrm.com. We also want to mention that the account view can be configured on a per user basis to ensure the most vital information and is at each user’s fingertips. You can hide certain sections and fields to reduce the amount of scrolling: https://support.neoncrm.com/hc/en-us/articles/218528837-Configure-Your-Account-View We hope this info helps, and thank you for your feedback! Feel free to contact our support team if you have any questions about using NeonCRM. We’re here to help! -Your Neon Team

LJ

Laurie J.  
Treasurer  
Civic & Social Organization  
Used the software for: Less than 6 months

### "NeonCRM Brings Us to the Next Level!"

April 13, 2015

5.0

Pros

NeonCRM is an all-encompassing subscription based program that handles every and anything you would desire. With a real connection to non-profit needs, they have thought of everything! From account records, staff notes, mailing lists and events to a huge knowledge base for support with guides and videos, there is literally nothing you can't do. . . Sound unrealistic? If there is something you think of that you are unable to do, email the support center and they will make it happen!! Have an issue with the program and can't figure it out, create an incident and get a lightening fast response! That is the best thing by far about this company and program is the customer service. Each and every representative has gone out of their way to make sure my experience with researching, selecting and implementing our donor management program was as painless and easy as possible. Thanks!

Cons

The only thing I don't like about NeonCRM and this is a good thing really, is the reporting system. There are so many base reports for different reporting that it is hard to learn how to produce results you expect from your search criteria. There are guides and videos to address this, it is just hard to find time to learn all that is needed to run a dependable report.

Review Source

MJ

Mark J.  
Resource Development Director  
Civic & Social Organization  
Used the software for: 1-2 years

### "NEON as a nimble CRM/Donor driven software"

February 17, 2017

3.0

The adaptability of the program is somewhat cumbersome to learn, but the modules are easy to use once they are taught adequately by either the Neon service center or through another employee. I've discovered that asking for less information ultimately results in receiving more in return for reports. We are underutilizing the system for events and volunteer registration. I am curious how those would work.

Pros

The ease of merging reports to documents is very simple.

Cons

Learning the system took a long learning curve. Too many options are needless but still available, thus reducing how nimble the program is. Neon also limits the ability to edit online forms for your website.

Review Source

AA

Andrea A.  
Executive Assistant  
Higher Education  
Used the software for: Less than 6 months

### "Easy to use -- would like to see some features"

June 20, 2018

4.0

Pros

The software is very easy to use. It also has a lot of good features and has been very helpful in helping us track our constituency. I love the automated emails and ability to customize forms and link them to our website.

Cons

There are some features I would like to see. On Membership, it would be helpful if this functioned more like a donation where people could sign up to pay a monthly membership due, rather than having to renew the membership every month. I would like to have the ability to manually input bank account information for EFT donations into the database. We have donors who prefer to send us a paper form with their bank account information on it and have us input it.

Review Source

Response from Neon One

July 6, 2018

Hi Andrea, Thanks so much for sharing your thoughts. I completely understand why you would want to avoid having your members manually renew each month! Please see our guide on membership auto-renewals (https://support.neoncrm.com/hc/en-us/articles/218529627) for help configuring your memberships to renew automatically. If you'd like additional assistance, please submit a ticket at support.neoncrm.com. Thanks again for your feedback. We're happy to help! -Your Neon Team

BF

Bri F.  
  
Environmental Services  
Used the software for:

### "Transition to a more user friendly product"

October 2, 2014

4.5

Pros

What usually took ten steps now takes one or two. The visual aesthetics of the whole program are more friendly, and the automated stock reports are so useful. Overall the system offers more efficiency and takes a lot of stress out of the day.

Cons

We had some issues with importing our data from the previous CRM. Some of our data could not be imported the same way so we have some manual entry. This is a temporary dislike. As we move forward, these will not be an issue. We also expected more expert understanding of the system we were moving from, from Neon. Neon only knew the basics of our old system. We quickly realized we needed an expert to help us pull the data correctly to transfer data accurately. Since we did not have a data expert on staff we did a lot of extra work to get the data right, ultimately increasing our staff time and original estimate of the data transfer from Neon. I might recommend having your current CRM provider help you pull the data for export to Neon. It was something we felt uncomfortable doing since we were terminating our contract. The overall dislike lies more in our expectations. We have had a good experience so far, just be prepared be the expert on your data in your current system, not Neon.

Review Source

JO

Jade O.  
Administrator  
Primary/Secondary Education  
Used the software for: 2+ years

### "Neon support excellent"

April 18, 2017

4.0

The level of technical support is extremely impressive!

Pros

The support team is amazing- fast responses and provides helpful information immediately. Easy to send mass communications and fix mistakes made by users.

Cons

Some things don't fit well for our organization. Wish more could be customized. Not a way to pay after registering, not a way to prevent duplicate accounts from being created.

Review Source

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