# Page 11 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Neon CRM the right Nonprofit solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102088/NeonCRM/reviews

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Neon CRM

4.3 (609)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 11 - Reviews of Neon CRM

## Showing most helpful reviews

Showing 251-275 of 609 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CK

Carling K.  
Board Member  
Renewables & Environment  
Used the software for: 6-12 months

### "Neon is easy to use and extend"

March 31, 2021

5.0

I think NeonCRM is a great value for the price. I've also had excellent interactions with their support team, who were very friendly and responsive.

Pros

I'm a software developer in addition to volunteering to manage membership for my non-profit. The API functionality is easy to use and full featured. I also use webhooks, which are a great way to integrate into other systems.

Cons

Custom objects are a little restrictive in terms of reporting and integration functionality. Custom web forms could also use more customization capabilities.

Review Source

Response from Neon One

April 6, 2021

Hi Carling! Thank you for your review. We appreciate your honesty, and we are always continuing to update and improve our product. We can bring your concern about our custom object and custom webform restrictions back to our team for updates in the future. We love our support team too!

LH

Lisa H.  
Executive Director  
Civic & Social Organization  
Used the software for: 1-2 years

### "Easy to use at a great price"

August 7, 2017

4.0

Pros

Neon CRM is easier to navigate and search than many other donor management softwares that I have used. I also like the customizing features in the reports. Donation entries are also simple and make it easy for me to work with volunteers for data entry.

Cons

I do wish support was a little easier to access. Additionally, although many reports are customizable, there are some limitations when it comes to using households that can be challenging when trying to run good clean mailing lists. However, every database has its quirks.

Review Source

NW

Nicole W.  
Assistant Director  
Hospital & Health Care  
Used the software for: 2+ years

### "The best thing since sliced bread!"

June 15, 2017

4.0

Pros

The database is pretty easy to customize and is something that we can do on our own generally without having to consult a professional. The cost is also very reasonable. NeonCRM has helped us tremendously in streamlining our work with our volunteers and donors!

Cons

There is a bit of a learning curve to running some of the more detailed reports and importing donations.

Review Source

CC

Courtney C.  
Director of Operations  
Civic & Social Organization  
Used the software for: 2+ years

### "2 Year Review"

April 13, 2017

4.0

Overall great experience, I would recommend to another company if they were confident in problem solving.

Pros

I really like the ease of entering new donor's and sending tax receipts. I also really like the reports option and how easy it is to change the report and export it to excel. I also like the mail merge option, this is a huge time saver.

Cons

It is not user friendly to create new campaigns and new tax receipt letters. It takes me a long time to find where the emails and letters are stored then find the version I have to copy and work off then set up as the newer version and make sure it is connected to the campaign. It's a lot of steps that are not very user friendly and takes longer than necessary to find all the right steps.

Review Source

AM

Ashley M.  
Annual Giving Manager  
  
Used the software for: 6-12 months

### "A decent entry level CRM. "

September 25, 2018

2.0

Pros

This database is very clean looking and intuitive to use. Through the implementation process and using the sytem, the customer support was very attentive. There are some limited functionalities compared to some of the more robust (and pricier) CRMs available, but you do get a good value for your money.

Cons

Their peer to peer fundraising platform has limitations for structured events, but if you do a lot of standard peer to peer fundraising, it will work just fine.

Review Source

LL

Lisa L.  
Executive Assistant  
Fine Art  
Used the software for: Less than 6 months

### "NeonCRM (Constituent Resource Management) is a keeper"

December 13, 2016

4.0

Cultural Council of Indian River County is a very small (2 employee) non-profit with a limited budget. After thorough research, balancing our CRM needs with product cost, we chose Neon. The program is vastly superior to juggling Excel spreadsheets and Word documents. Our everyday management of memberships, donations, fundraising campaigns, and event tickets/reservations has been incredibly facilitated. This robust program is well worth the learning curve!

Pros

Ability to save and reuse report set-ups. Processing of memberships and donations is a breeze with pre-loaded mail merge thank you letters and emails. A generous quantity of data fields built in, plus the ability to add custom fields. Training videos, support website, and the Neon Technical Support Team are top-notch. I was able to initially input all my data using the tutorials and the data moved seamlessly.

Cons

Learning the program is moderately difficult, and to me, does not always seem intuitive. I find the system letter editor a challenge. Not all data fields are available to all report types, so report type must be chosen carefully.

Review Source

CV

Caraline V.  
VISTA Regional Coordinator  
Primary/Secondary Education  
Used the software for: I used a free trial

### "Wonderful experience so far!"

March 8, 2018

5.0

Scott was extremely helpful through our trial. He even extended our trial an additional 30 days to allow our entire team to get comfortable with NEON.

Pros

It seems like NEON can do everything- event registration, volunteer management, donor tracking. The systems settings home page has everything you need to customize the front facing forms and back end for system users.

Cons

The systems settings page has everything you need... but it is also a little overwhelming at first. After watching all the intro videos I have a better grasp on how to use all the features. I tend to get lost in the systems page because it takes so many clicks to get to the page I was searching for.

Review Source

Response from Neon One

April 3, 2018

Hi Caraline, Thanks so much for your kind remarks! We pride ourselves on offering a robust system with constant improvements designed to anticipate the needs of nonprofits. We also have a diverse ecosystem of partnerships and integrations that are always available to help take AR Kids Read to the next level, which you can read more about here: https://www.neoncrm.com/neon-one-nonprofit-applications/ With so many options, we also recognize that setting up your system can seem a little overwhelming. I'm glad to see that AR Kids Read opted for an implementation package with data consultation, configuration and training. Our Pro Services team will work with you to make sure your system is set up and customized to the needs of AR Kids Read! And after your system is set up, our Client Success team will be there to answer any questions you might have moving forward! From Scott and the rest of us here at Neon, we're happy to have you on board! -Your Neon Team

ST

Sue T.  
  
  
Used the software for:

### ""

October 10, 2013

4.5

We are a small, local not-for-profit organization whose mission statement is “Leadership through community service.” The organization has been in existence since 1987. We work with a select group of youth (grades 5-12) who are chosen by their schools to participate in a leadership academy. Our primary supporters are the families of the youth and community members. Before using NEON, we kept our records in a variety of Excel spreadsheets. Looking to expand our database and be more efficient in our fundraising and events, we trained to use NEON in February 2012 and went live shortly thereafter. Our trainer was very thorough and informative. I appreciated receiving a video copy of our training for future reference. The implementation of the system was seamless and the support staff was very responsive when I asked them to make some changes (e.g. - change the logo on the front end page). We have used NEON primarily for events and campaigns. Each time I set up an event/campaign, I learn more about what NEON can do. Whenever I have encountered a problem or question, I have found that my support questions are answered quickly and in a helpful manner. NEON has made record keeping and event recording much easier for me, as I rely on NEON’s various reports to get information on registrants, various donations, etc. Another advantage of NEON is that I do not have to handle as much money directly. In the future, I would like to set up a store in NEON and use our email database we are building in NEON for newsletters, etc.

Review Source

KK

Kirsten K.  
Casework Assistant  
Philanthropy  
Used the software for: 6-12 months

### "This program has it all!"

May 23, 2017

4.0

Overall I feel like this is a fairly good product for the investment.

Pros

The functionality of Neon is over the top. Literally everything you need all in one program! The database is easy to navigate, and Neon can generate just about every type of report I need to run.

Cons

I do feel like the technical support is a bit lacking. Being that they only provide ticketed support, I am sometimes at a standstill until I get an email back from tech.

Review Source

Response from Neon One

June 1, 2017

Kirsten, Thanks for your feedback! We’re happy to hear you are benefiting from NeonCRM’s all-in-one functionality. A member of our team will be contacting you directly via email about our additional support and training options, and work with you to find the best fit for your needs! Best, Kim

PS

Phil S.  
Executive Director  
  
Used the software for: 1-2 years

### "A good system for our small nonprofit"

March 15, 2017

4.0

Pros

It's great to have our NeonCRM forms (membership, donations, etc.) match our website format. The online knowledge base is a great resource. We don't need to contact customer support that often because it typically answers most of our questions. They system helps to have all of our database needs in one place.

Cons

The email communications system could be slightly easier to use and have better design features, but for the most part it works fine. We have also opted not to use the store feature.

Review Source

Joni S.  
E-Communications Systems Coordinator  
  
Used the software for:

### "Neon Z2 reliable, affordable, customizable! Ideal non profit systems"

November 3, 2013

4.0

I've been using Neon Z2 Systems for over 3 years now and I'm impressed with how dependable and reliable the data has been. It is also very easy to customize and set up based on the individual organizations' needs. Report writing gets you exactly the data you need. But the best part of Neon Z2 has been their staff, whether it was training, or technical support, or management, they have always been timely, helpful, and friendly. They go out of their way to make sure you understand what it is you need to know to perform a certain task or understand how it works. Kudos to Neon. I especially appreciated their patience while I learned this software in the beginning. Unfortunately, when I took over for our organization, no one had been fully trained on the system. With their tech support, training and other learning tools, I was able to learn quickly and provide a lot more information to our management and board. Thank you, Z2 Systems. I would recommend Z2 as an affordable and customizable solution for non profits.

Review Source

TR

Temeka R.  
Office Manager  
Civic & Social Organization  
Used the software for: 2+ years

### "NEON For APSIA"

October 31, 2017

5.0

The customer service support is awesome as well, I would definitely recommend NEON to other business professionals, family and friends!

Pros

NEON has been and still is very beneficial to our organization, to be able to keep all of our contacts in one spot and not have the frustration of business cards and other info taking up physical space in our offices is awesome!!!

Review Source

NK

Nicole K.  
Outreach Coordinator  
  
Used the software for: Less than 6 months

### "Great Value"

January 17, 2018

5.0

I worked with one of the customer rep and he was a pleasure to work with. Our purchase timeline was painfully slow (on our end) and he never lost patience or was pushy. He listened to what we needed and didn't try to sell us more than that.

Pros

The integrative system allows for streamlining data from 6 sources into 1. When updating the info, it allows for less mistakes since the data only needs to be corrected in one place. The data options are endless. The data is presented cleanly and entering is fairly intuitive. I think this system is easier to use than the one we replaced (and used for 4 years so I was familiar with it). The packages are easy to compare and have useful additions (for some people), but are not required.

Cons

We didn't switch over soon enough. The thought of no phone and chat support is intimidating when first switching systems. After a month or so, I wouldn't think about it.

Review Source

Response from Neon One

January 25, 2018

Hi Nicole, Thanks so much for the kind words and helpful feedback. We're happy Neon has helped to save your organization time and effort by streamlining your data, and that you had an enjoyable experience with our team! Making sure our clients have the tools they need to be successful is our number one goal. We also understand that the implementation process can be daunting, which is why we offer data & implementation packages for those who would like to work directly with our Pro Services team to learn how Neon can best serve their organization. Should you ever have additional questions or concerns, please don't hesitate to reach out. We're here for you! -Your Neon Team

ID

Idelle D.  
Manager of Philanthropic Partnerships and Branding  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Strong, visually friendly CRM at an affordable cost"

October 26, 2017

4.0

As a smaller nonprofit, it has been manageable to deal with our data, but I think if we had a bigger database, implementation would've been hard to manage

Pros

\-We purchased a website from Neon as well as the CRM, so we like that everything is integrated and that our forms are branded with the website -Easy data entry -Relatively easy import manager -Manage duplicates easily -Reporting is relatively strong

Cons

\- I wish the implementation team worked more with me on best practices on using the system (how to properly track prospects, how to deal with event RSVPs) -I didn't find the Webinar series that comes with implementation very helpful - I thought it brought up more questions -Not having the Live Chat feature makes work sometimes slow because I have to wait for my ticket to be responded to -Dealing with email audiences can be difficult given the searches, can end up in a lot of data entry and when you export the email audience you can't get all the info from the constituent which makes it hard to sort

Review Source

CR

Colleen R.  
Executive Director  
  
Used the software for: 6-12 months

### "Excellent database system that saves you time!"

October 31, 2017

5.0

I'm receiving many compliments from alumni about the system. I'm receiving new donations through the online event forms that incorporate an opportunity to donate when purchasing a ticket.

Pros

Fundraising tools, multiple membership levels, membership directory with photos, event management, e-communication tools , templates, reports, volunteer and committee tracking, system emails, system letters, forms, surveys, multiple payment gateways, campaigns, integrates with QuickBooks, MailChimp, and more!

Cons

Takes a while to learn how it works to take fully advantage of all of the features. Membership Directory needs a facelift. Selecting addresses for printing labels is tricky.

Review Source

LA

Leslee A.  
Team Developer  
Religious Institutions  
Used the software for: 6-12 months

### "Neon is helping me meet my goals "

November 10, 2017

4.0

I love the app but wished it was a little more robust. I would like to be able to see my notes on my phone as well as the contact information but in general this has been a game changer in my office!

Pros

I love having all our data in one place! Also having an app that allows me to get contact information after hours is extremely helpful as well.

Cons

This product is more geared towards fundraising tracking and working with individuals. I am recruiting and have been able to adapt most of neon to fit my needs but wished there was a way to put people into teams a little easier to manipulate. I can do reports to get teams of information so that is my work around.

Review Source

HK

Holly K.  
Director of Development  
Primary/Secondary Education  
Used the software for: 2+ years

### "Private School NeonCRM experience "

June 26, 2017

5.0

Pros

I love how easy the main interface is to use. It is also very easy to get in touch with customer service when you need direction learning how to use a new feature.

Cons

The only thing that I dislike is the reporting. It takes time to learn how to use the features so that information is sorted and reported correctly.

Review Source

DH

Diana H.  
Grants and Program Evaluation Director  
Civic & Social Organization  
Used the software for: 2+ years

### "Neon Z2 Systems CRM"

December 6, 2017

3.0

Pros

Neon is cost effective and it has many different modules (volunteerism, fundraising, online store, program registration)

Cons

Neon is a Jack of All Trades- but it is also a master of none. The platform can be glitchy and users can struggle to do basic things which should be more intuitive. It's not user friendly.

Review Source

SW

SarahAnn W.  
Executive Director  
Hospital & Health Care  
Used the software for: 6-12 months

### "Excellent product! "

April 5, 2018

4.0

Pros

Works smoothly for most features and manages data with relative ease. The process for sending emails to constituents works very well - and the reporting features are terrific.

Cons

Could have better management of volunteer records. I wanted to be able to create individual page for volunteer projects, but unfortunately they are all lumped together, which has presented challenges with gathering all necessary information.

Review Source

EP

Emily P.  
director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "I need assistance canceling account"

December 30, 2023

3.0

It's been fine and we would recommend to other orgs, But need to cancel now, please

Pros

Hello, We have used Neon for several years now, and when we had a larger team, it made sense. Though the onboarding and ease of use was never a feature I personally found robust, it was a useful platform to organize donor data and run reports.

Cons

It has always been difficult to understand the functions, the system is not very intuitive. also merging from other donation platforms and having to delete duplicates was time consuming.

Review Source

RL

Ralph L.  
Finance Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "NEON CRM"

April 25, 2019

4.0

Good experience

Pros

Being cloud based, donors can give abs and manage their account on their own.

Cons

Reports are difficult to produce at times. And saved reports are difficult to locate.

Review Source

RW

Rhonda W.  
Treasurer  
Religious Institutions  
Used the software for: 2+ years

### "Neon Survey"

April 25, 2018

4.0

Pros

Love the reporting system, the ease of tracking donors and the money they give and how fast you can track donations.

Cons

Having to merge accounts all the time. That is time consuming. I would like the program to capture same accounts by when their email and/or name matches without logging in.

Review Source

AA

April A.  
Foundation Board Member  
Philanthropy  
Used the software for: Less than 6 months

### "Neon CRM Review"

June 5, 2015

5.0

Pros

I love that this product is web based which makes using Neon practical and easy. The online videos and instructions have been very helpful and I feel like we have a better grasp of our donor base.

Cons

I wish it was tied to a more recognizable name ie Blackbaud. I don't like that we don't get a team to come in and train us on the program.

Review Source

Response from Neon One

July 1, 2015

Thanks for your glowing review, April. We are thrilled to be part of the Thomas Davis Defending Dreams Foundation team in helping to encourage the students of today to become the leaders of tomorrow! And, unlike the publicly traded company you mentioned above, we here at Z2 Systems, Inc. are privately held and beholden to no one but our incredible clients. We do not answer to shareholders and choose to educate, empower, and defend nonprofits of all sizes without worry of stock performance. We are indeed a bit of an underdog, but have been in this game for over a decade now and have developed the most robust cloudbased CRM built specifically for nonprofits! Lastly, if a team of NeonCRM consultants is what TDDFF is looking for, we do in fact offer onsite training at a very reasonable cost which is featured on our website. But, we have chosen to let our clients opt-in for those services if budget allows and have developed an intuitive software platform that does not warrant spending thousands of dollars to fly a team in to show you how to use NeonCRM. We look forward to being a supportive teammate of the Thomas Davis Defending Dreams Foundation for years to come and working together to help the youth of today lead tomorrow. -Your NeonCRM Team

LW

Leo W.  
President  
Civic & Social Organization  
Used the software for: 2+ years

### "A lot of power in a package that small non-profits can afford and growth with"

April 4, 2018

4.0

The support staff are always very helpful.

Pros

The ability to upload our own templates and our own CSS to forms and surveys gives us a lot of control over look and feel.

Cons

The linkage between signing up for an event and registering as a social fundraiser for the event is still pretty clunky.

Review Source

DT

Dennis T.  
President, Webmaster  
Environmental Services  
Used the software for: 1-2 years

### "Neon has been a key to streamlining our membership services."

December 1, 2017

5.0

This service is priced so low that it is doable by us (200 member organization) and this is even more true when combined with World Pay.

Pros

Neon provides excellent member data in a detailed and usable format. We have benefited often from easy data retrieval. Also, initial learning was extremely helpful.

Cons

The report writing takes a bit of a learning curve with respect to defining parameters. Also, we have found that editing system emails is a little awkward.

Review Source

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