# Page 12 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Neon CRM the right Nonprofit solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102088/NeonCRM/reviews

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Neon CRM

4.3 (609)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 12 - Reviews of Neon CRM

## Showing most helpful reviews

Showing 276-300 of 609 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LW

Laura W.  
Client Services Manager  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Neon One is a Great Product!"

August 10, 2022

5.0

We haven't sent out our first invite yet - we are still getting things migrated to our database. I have high hopes that our emails will go out without a hitch!

Pros

I love that this software allows you to grow. You can start out with only the features that you need and then upgrade as your needs change.

Cons

Nothing I can point to at this time. Everything is going fine and I don't have any complaints.

Alternatives considered

[MemberLeap](https://www.capterra.com/p/47310/MemberLeap/)[ClubExpress](https://www.capterra.com/p/42550/ClubExpress/)

Reason for choosing Neon CRM

Because of price and the ability to start small and grow with other modules.

Review Source

AP

Agnes P.  
Consultant  
Hospital & Health Care  
Used the software for: 2+ years

### "Great product for small non profits "

March 14, 2018

5.0

Great value!

Pros

Affordable. Offer peer to peer fundraising platform, donation integration right into the database. Offer Mobile friendly donation forms, which is a plus.

Cons

Back end od the system is a bit clunky and not intuitive. Email and letter templates are hard to set up.

Review Source

MM

Maria M.  
Executive Director  
Higher Education  
Used the software for:

### "Professional, informative and prompt"

July 20, 2016

4.5

Pros

It's affordable, the demos are clear and the company responsive. Thus far my experience learning the system has been very positive.

Cons

Not being able to self-import custom fields, though I understand why this is necessary.

Review Source

Response from Neon One

July 25, 2016

Thanks so much for your kind words, Maria! We are thrilled to partner with NFM in being part of promoting effective teaching, learning, and research in higher education -- and more! We did want to quickly acknowledge and clarify the ability to self-import to custom fields. First off, if you ever have any questions about features or functionality you can always submit a support request or call your account manager directly. Our wonderful team would be glad to assist. As for the importing of custom fields specifically, it is possible to self-import to account level custom fields, as well as donation and membership custom fields. In order to do so, you'll be required to create them in NeonCRM first. But you are also correct that there are some types of custom fields that are not self-importable -- like individual and organization custom fields. You may already know, but here is the guide that speaks to this in more detail: https://z2.zendesk.com/hc/en-us/articles/218529887-Importing-Data-in-NeonCRM#custom Again, welcome aboard and we look forward to playing a part in improving the quality of higher education. -Your NeonCRM Team

AG

Anabel G.  
Manager, Organizational Advancement  
  
Used the software for: Less than 6 months

### "Great Experience So Far!"

May 11, 2017

5.0

Pros

The software is extremely user-friendly and has a super clean interface. When you log in, you're able to get the gist of how to operate the software without hours of training or looking at manuals. The home screen is free from clutter and has a very direct, intuitive design.

Cons

I think that my only change would be the structuring of the support library. Sometimes it's difficult to find exactly what I'm looking for, but I usually do.

Review Source

Response from Neon One

May 25, 2017

Anabel, We are happy to hear that you find Neon to be user-friendly! Thanks for your feedback about our support documentation. We are definitely listening, and we are currently in the process of restructuring our Knowledge Base to make it easier to navigate. In an effort to make our support documentation more easily accessible, we also recently added a “Help” search widget in the bottom right corner of Neon, so you can now search for support articles directly from within your system! Again, thanks for your feedback as we continue making improvements so our Support Center is easier to access and use. -Your Neon Team

AW

Amber W.  
Owner  
Civic & Social Organization  
Used the software for: 1-2 years

### "Powerful, but not quick"

December 14, 2018

3.0

Its powerful, but I am frustrated on a regular basis.

Pros

Overall a very powerful software that has a lot of functionality. The reports and information all in one place is a great addition to our non-profit

Cons

When utilizing the "events", there is no way to do it in any quick fashion. It takes multiple clicks and pages to get through adding an attendee, and when done adding, it goes back to an event list rather than the even itself.

Review Source

JH

Jaime H.  
Administrative Coordinator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Jaime's Review "

May 19, 2021

4.0

Overall - in the past 5 months that I have been using it, I really like it. I would recommend it to anyone else at any other nonprofit as it is very user friendly compared to other CRMs out there.

Pros

Very user friendly layout compared to other CRM software that I have used

Cons

Reports can be difficult to pull sometimes based on how the parameters were written

Review Source

Response from Neon One

May 20, 2021

Hi Jamie! Thank you for taking the time to review Neon CRM. We appreciate your feedback and we're happy to hear you've been enjoying the product so far. I'm sorry to hear that you're having some difficulty with our reporting features. Here's the direct to our support guide on reporting, where you can find directions on how to pull a variety of different report types: https://support.neonone.com/neoncrm/s/article/218529057TypesofReports

LJ

Laurie J.  
Projects Coordinator/Treasurer  
  
Used the software for:

### "NeonCRM Continues to Please"

March 8, 2016

5.0

It's been two years now since I did the tedious research required to choose our donation database software. Subscription service is the way to go and there really is no longer much of a choice. That being said, we moved from GiftWorks after they went subscription based and have not looked back. NeonCRM was a smaller company. That may be where the magic lies. We got in on the growth. The same Vera that signs an email or invoice, answers the phone. Need a question answered? Create an incident and you will have that answer same day, sometimes within an hour. Have something you want to see in the program? Suggest it and you will see it within a few months of update roll-outs. We have grown with NeonCRM and Neon is part of who to thank for that growth. If you are researching as I was two years ago, give them the opportunity to please you and they will not let you down. Thanks NeonCRM for your continued and understanding support of our mission. We could not be where we are today without you. And I type that sincerely. Anyone have a question they would like to ask of a current customer? I welcome you to email me and I will say the same 1st person.

Review Source

WH

Whitney H.  
President  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Helpful for basic entry, but complicated for non-techies"

February 19, 2020

4.0

It's helping us to log in all of our contacts, but it takes me too long to figure out all the features that I need to/should use regularly.

Pros

I like all the ways you can classify an individual and partner organization, how it gives us the option to create another webpage that we can link to our existing site for fundraising purposes, and how it syncs with other software (e.g. Outlook email).

Cons

I'm still very confused about how to do email campaigns with a segmentation of our contacts. Also, it's beyond me how to fix the background on the campaign webpage I chose because I have 2 campaigns (a basic campaign and a campaign that has a specific time length). The functionality takes more focus to figure out than I often have time for...

Review Source

GW

Gordon W.  
President  
Civic & Social Organization  
Used the software for: 2+ years

### "Great "One-Stop" Product for Medium Sized Ministries"

October 31, 2017

4.0

Pros

NeonCRM is super easy to learn and to share with others. The package does EVERYTHING: newsletters, receipts, shopping cart.

Cons

Some of the functions need more complexity. While it does all the various functions, some truly are too basic.

Review Source

JS

Jeremy S.  
Operations Specialist  
  
Used the software for: 6-12 months

### "So incredibly useful and easy to use!"

November 13, 2017

4.0

I highly recommend using NeonCRM to anyone that is looking for a new CRM system!

Pros

I love that any time I run into an issue, customer support is readily available and it is so easy to type into a search engine and get the answer. The video tutorials are easy to understand and follow. Neon has really taken our organization to another level.

Cons

The only criticism I have is that there are so many functions and ways to integrate with other systems (Survey monkey, QuickBooks, etc) that it can be a little overwhelming at times administrating the whole thing.

Review Source

CW

Cindy W.  
  
  
Used the software for:

### "NeonCRM - review after year one"

October 24, 2014

4.0

Pros

From the very beginning, I've found the program easy to navigate. The screen is set up in a simple and not-overwhelming structure. We have users on all end of the spectrum of technical experience, so that was very important to me when selecting a program. It is very easy to search for a constituent, and we love being able to see all the activity with that person on one screen. Details are always just a click away. The vendor has been very professional to work with, regardless of the situation.

Cons

Our greatest challenge has been with the Social Fundraising feature. The basic nuts and bolts of this module work. However, there are still some features that are lacking for our needs. We hold one major fundraiser a year, and the success of that event is primarily driven by social fundraising. This program is missing several features that we used in a previous one that I am still a bit surprised haven't been added. It would be fine for smaller fundraising events. We typically have around 100 fundraisers, so it is more challenging to manage without these features.

Review Source

KL

Kristie L.  
Executive Director  
  
Used the software for: 1-2 years

### "NEON CRM - Perfect for the small non-profit (one person staff)"

August 19, 2017

5.0

take a look - it will change your life

Pros

I like the integration with Quickbooks; how easy event registration is; how easy it is to build event page for our NEON Inspire webpage; prompt replies from customer service; data imports easily;

Cons

Dislike that people don't remember their login information and create a new account for every event and then I have to delete duplicate accounts

Review Source

RB

Rick B.  
Vice President  
Music  
Used the software for: 1-2 years

### "Membership management and communication "

August 5, 2022

5.0

Before Neon all of our membership data management was done on a scattered collection of spreadsheets.. now we have one central hub.

Pros

Neon has brought our organization into the next century. The Washington Blues Society has just begun to explore all the tools on the platform, but so far so good.

Cons

The tutorial could be better and it took me a while to get answers for some of our questions

Review Source

KC

Kelly C.  
Consultant  
Primary/Secondary Education  
Used the software for: 6-12 months

### "Wonderful experience in every aspect!"

December 5, 2018

5.0

So excited to share with other schools and non-profits. Neon should have come along sooner! One thing I hear constantly is how all staff members have dreaded using constituent software to the point where they stop altogether. Finally there is a product that understands how real schools and non-profits work.

Pros

Ease of use for all levels of user. Within minutes of viewing the dashboard, you have a real grasp of how Neon can work for your school or organization. For the novice, reports and imports are a dream. And for experts, you can really get a big bang for your buck with items such as workflows. This is the type of modern product that the non-profit world has needed for decades. Built for a team, approachable, great price point and EVER evolving.

Cons

At this point I have yet to experience a con, which is saying a lot. With a background in tech and education, you rarely find a product that is such quality and with actual human support. Just great.

Review Source

JE

Josh E.  
  
  
Used the software for:

### ""

September 27, 2013

4.5

As a growing nonprofit with big dreams, we needed something that can be easy to get up and running, yet grow as we grow. We hit the jackpot! Reading With Pictures is a comic book and literacy nonprofit, so having the ability to have our bright and colorful website easily integrate with our donation, event, volunteer, and e-newsletter sign up pages was a huge plus. What's interesting is that some of our volunteers used to use another popular system and they say that Neon has all the pluses, without any of the minuses. And for a fraction of the cost! I would highly suggest at least investing in a bit of setup help though. They give a lot of training resources to get you up and running but it also helps to speak to someone on the phone when you're just starting up. We were up and running pretty quickly, though we did take a bit to ensure that the online store they provided could be used for some cool (yet not necessarily out of the box) uses, since they let digital downloads be tied to the store. We've been able to grow our donor database, register volunteers with their events module, and put out newsletters that also integrates social media aspects. Ask them about their auto-login feature, its the best and cuts down on duplicates! Customer support is awesome and very responsive. Nothing but praise for this revolutionary platform.

Review Source

AS

Alison S.  
Director of Community Programs  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Neon CRM Review"

November 20, 2018

4.0

Pros

I use this software for work. I found that it is easy to figure most things out without too much training on the software. I can set up events, create coupon codes, and generate emails to event attendees.

Cons

I've found that from the customer end the fact it encourages you to create an account before purchasing a ticket is confusing. Folks think they need a sign-in and don't just click through that screen. I wish that feature could be changed to make the event registration page more friendly.

Review Source

VG

Vanessa G.  
Director of Development and Marketing  
Religious Institutions  
Used the software for: Less than 6 months

### "Easy, economical, effective. "

March 15, 2018

4.0

Pros

The cost for the product. And the add-on features/ability to connect with other platforms like MailChimp.

Cons

It's not as user-friendly as I would like, but I think after a full training, I will be able to say differently. The data-transfer process is also a difficult one.

Review Source

Response from Neon One

April 3, 2018

Hi Vanessa, Thank you for your thoughtful feedback! We aim to provide an affordable service that is highly customizable to the needs of every organization we work with. With the number of features available in your package, Neon can indeed be a little overwhelming before you've gone through training. Fortunately, Disciples Seminary Foundation opted for full implementation and training services to help you get set up for success! We will also perform a custom import of your existing data, so you won't have to worry about formatting and transferring data yourself. Once your system is up and running, our support team is available to help answer any questions you might have. Please don't hesitate to reach out! -Your Neon Team

SM

Sara M.  
Executive Director  
Religious Institutions  
Used the software for: 6-12 months

### "Navigating the Neon Maze - Worth It If You Have Time"

February 27, 2017

3.0

We have appreciated Neon as a central hub for our CRM and fundraising needs. The customer service is excellent! The capabilities are vast, albeit not very intuitive. Because of this, we've had to simultaneously utilize other programs for aspects that are available in Neon, but we've found too limited or complex to use. While I can't imagine managing our non-profit without Neon, the system itself is a bit of a maze and doesn't always work as fluidly or simply as we expect. We are definitely continuing on with Neon and determined to figure out more of the intricacies as we go. In the meantime - three cheers to their support team!

Review Source

KS

Kim S.  
Outreach & Development Director  
  
Used the software for: 6-12 months

### "Our experience from the first contact with Neon til now has been exceptional. Customer Service has been awesome!"

October 27, 2017

5.0

We appreciate your expertise and assistance with transitioning into our first-time CRM system. Keep up the great work!

Pros

It's pretty darn easy to use. Love the tutorials and quick info to understand how to tackle a need. Customer Service has been wonderful, with each contact person being very knowledgeable, patient and thorough. Enjoy the follow up recordings received so that we can review the discussion and know where to go within the Neon system to find the walk-through instructions to complete a task.

Review Source

JI

Jerold I.  
Executive Director  
  
Used the software for:

### "An outstanding, robust and reasonably priced CRM with EXCELLENT support."

September 22, 2015

5.0

When I began as Executive Director at our small non-profit, we evaluated various options before choosing Neon CRM. Coming from my previous position in an environment with more extensive CRM systems, I was impressed with Neon's range of capabilities. As can be expected from such a robust CRM, the learning curve is not trivial. However, Neon's excellent tutorials and ever-present support staff have allowed us to be up and running in far less time that I had thought possible. Without spending thousands of dollars on a fully customized CRM, I had feared that it would be difficult to conduct our business as we were used to doing. Yet, I was happy to realize that we needed to adjust our procedures only a little in adapting to Neon's functioning and, in the process, discovered advantages and opportunities for efficiency. In particular, we have been able to leverage Neon's power to increase our communication to our constituents and to significantly grow our donation base. What makes Neon truly stand out, in my opinion, is their support. As a former software designer who had supported computer systems in the past, I am amazed at how EVERY assistance request to Neon, from trying to understand how to accomplish our daily tasks to advanced custom issues, was answered, thoroughly and expeditiously.

Review Source

BL

Blake L.  
President-Elect  
Civic & Social Organization  
Used the software for: 2+ years

### "Perfect for smaller non-profits that have multiple demographic audiences"

November 10, 2017

5.0

Overall, this is a great product and our organization has even grabbed the attention of our partners and they are looking at converting over to NEON themselves.

Pros

The ability to target emails and run reports around specific audiences with basic formatting helps us to get our information out in a quick and easy manner, especially when you can schedule things ahead of time!

Cons

The trial-and-error beginnings of using an association management software aren't exclusive to NEON; however, some of the difficulty arises simply from having so many options!

Review Source

RT

Rebecca T.  
Outreach Coordinator  
Civic & Social Organization  
Used the software for: 6-12 months

### "User friendly once the entry concept is defined"

May 23, 2017

4.0

I am new to the application so please feel free to send me a review update in 6 months.

Pros

It can be assessed remotely without having to access a portal. Customer service is efficient, friendly and very knowledgeable of the product. Allows a snapshots among the organizations and individuals relationships. User friendly data entry screens.

Cons

Once donation is entered, the system does not allow to return to main demographics screen. Reports function has way too many criteria variables.

Review Source

JL

Jennifer L.  
Senior Director, Communications & Programs  
  
Used the software for: Less than 6 months

### "The experience has been wonderful so far"

September 8, 2017

4.0

The training and follow up are a particular strength of NeonCRM. I appreciate the training videos that may be watched at any time.

Pros

We were particularly drawn to NeonCRM because of its integration with the website product that they also offer. It is great for a donor to be able to make a contribution on our website and have it automatically be added to our database. I also really like how you can create reports and save them for future use. So far, this new system has been very time saving. The training and customer service have been stellar.

Cons

The one thing I have struggled with a little is searching their online resources for answers to questions. We are also still relatively new to the software and I have not yet had a chance to use every feature we will use so I am not sure if it will work as expected though I anticipate it will.

Review Source

VR

Verified Reviewer  
Unit Coordinator, Behavior Consultation Services & Training  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Not for the beginner"

November 13, 2018

4.0

Pros

The ease of running reports and data entry

Cons

Running reports was easy once you learned how, that was difficult at first.

Review Source

SR

Sheena R.  
Director of Membership  
  
Used the software for: 1-2 years

### "Best CRM I've Used"

January 10, 2018

5.0

Switching to Neon was a huge improvement from our previous CRM. Members and employees alike are loving it.

Pros

Tons of options to customize, great solutions-based customer service, easy to keep organized and "clean."

Cons

Almost too many options! Can be confusing to find what I need at times, but customer service is always there to help.

Review Source

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