# Page 13 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Neon CRM the right Nonprofit solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102088/NeonCRM/reviews

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Neon CRM

4.3 (609)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 13 - Reviews of Neon CRM

## Showing most helpful reviews

Showing 301-325 of 609 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EB

Elisabeth B.  
CEO  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Love Neon"

March 30, 2021

5.0

Pros

The integration with my website to ensure a seemless experience for the user.

Cons

While fairly user friendly, you still need to have some technical knowledge and DB management understanding to make full use of the product.

Reason for choosing Neon CRM

The ability to do donor and membership management as separate streams. And also contributions vs pledges.

Review Source

Response from Neon One

April 6, 2021

Hi Elisabeth! Thank you for your review of Neon CRM and Neon Websites. We are so happy that you've had a great experience using our products. We agree that using a formal database can take some time to get a handle on. That why we create a variety of support articles, guides, and videos to make the process a bit easier. You can find that information here: https://support.neonone.com/neoncrm/s/

LP

Lindsey P.  
Director of Marketing & Communications  
Civic & Social Organization  
Used the software for: 2+ years

### "Extensive tools but confusing technical interface"

April 13, 2017

4.0

So many platforms have a very comprehensive interface. I work in so many other platforms that feel far more intuitive than this one, though I can see once I actually master it, it can likely do all I need to do.

Pros

I like how many options there are within the system. It's obviously a very robust tool that can do just about anything a nonprofit needs.

Cons

It feels way more technical and complicated than it should. It's very difficult to accomplish small tasks and often I spend far too long testing and retesting things to figure them out.

Review Source

AM

Alexa M.  
director of development  
  
Used the software for:

### "Software Review"

February 1, 2010

5.0

NEON might be a 'newcomer' to the marketplace of fundraising software, but it clearly is a solid player and will be a strong contender for new customers in the competitive fundraising software arena.

Pros

We are in the process of reviewing software for online fundraising including donations and events. So far, NEON is our #1 choice based on integrated features, price and customer service. They offer everything that we want and more in one platform which is key. They are willing to work with us to customize forms for an event. From one demo, it appears that NEON has a fairly easy learning curve which is important because we need to have the system up and running very soon. I look forward to having this critical fundraising tool at OLPH school.

Cons

The one con that I had, security rights, is being addressed in the very near future.

Review Source

DJ

Dena J.  
Director  
Higher Education  
Used the software for: Less than 6 months

### "Just getting started but already excited!"

July 14, 2017

4.0

Excited to join the community of users and have this software be part of our year two experience!!

Pros

All the functionality we need and were looking for. GREAT customer service and partnership with our sales representative. He has been patient beyond belief and has answered all our questions and really helped us make the decision to go with NeonCRM. I have already recommended Neon to another local nonprofit.

Cons

Nothing so far. Wish that we could process membership dues on a monthly basis, but suspect there is a way that we just haven't learned yet!

Review Source

Response from Neon One

August 2, 2017

Hi Dena, Thanks for your review! It is possible to set up monthly memberships with NeonCRM, and this is absolutely something that you and your Neon Consultant can discuss further during your Configuration Consultation session. We are excited to work with you and welcome you as part of the Neon community! -Your Neon Team

AJ

Andrea J.  
CEO  
  
Used the software for: Less than 6 months

### "Made especially for nonprofits...antidote"

August 18, 2017

5.0

Salesforce was made for for profit sales. It has a whole jargon to learn to understand the fields. To make it work with your needs you need to hire a consultant to help develop bolted on adaptations that will integrate with Salesforce. In other words so called free Salesforce aint really free. Neon is turnkey, by comparison. After comparing the cost of adapting salesforce Neon actually allows nonprofits to save money.

Pros

The Neon CRM and it's cousin online engagement software offer seamless interface and integration with tracking and reporting Neon features include peer to peer module Neon is beautiful to look at and easy to learn and work with

Cons

The price of data migration can be high The sales process was not great. Not all the info I needed so I had to keep going back and forth Neon does not talk to Click n Pledge but does integrate with many other payment processors

Review Source

JS

Jordan S.  
Membership Manager  
Fine Art  
Used the software for: 1-2 years

### "Neon is great!"

June 27, 2017

4.0

Pros

User friendly, great help staff, always updating and changing with the times, organized and clean, the new app is great

Cons

Reporting is not easy for me, updating web pages could be easier, more options for webpage design, customizing membership web pages would be great

Review Source

KA

Kathy A.  
Software Consultant  
  
Used the software for: Less than 6 months

### "Solid Product and Growing"

November 4, 2016

4.0

The donor management and communication side of this tool is excellent with lots of functionality and ease of use. The volunteer management function is new. We are hoping it will grow with user input over the next couple of years to make it more integrated with the account and donor modules. It is easy to write custom reports and use them for mailings. The import feature is also very easy to set up and use. The custom survey was a must-have for us and is working quite well. Overall, NeonCRM is a solid product. We don't like that there is only email support at the entry level. That said, we have definitely made the right decision, cost-wise for our small organization.

Pros

Custom Survey, easy of import, strong reporting. Combined event, volunteer and donor management solution.

Cons

Volunteer module doesn't fully integrate with the account module, especially when you are importing volunteers for the first time.

Review Source

CO

Claire O.  
  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Our top choice of CRM for a small nonprofit"

June 26, 2015

4.5

Pros

We are a nonprofit affordable housing developer with only 7 employees. I compared numerous software systems to organize our contacts and improve communications and fundraising. NeonCRM is the system we chose in the end. It has all the core features needed at a lower price. We pay $99 a month - other comparable systems were more. The pricing was straightforward and clear - another vendor that I researched was very confusing, with a lot of hidden additional fees. Neon's sales and support team was one of the best that I worked with in my search and comparison. They answered all my questions quickly and were responsive and timely. I felt like an important individual to them, as opposed to another vendor who could not even answer my questions or give me an individual demo, because I was interested in their "less expensive" product. Also, Neon only requires a 90-day notice to terminate service (if that was ever needed for some reason), instead of locking in a 3-year contract like eTapestry.

Cons

The visual aesthetics of the platform are not quite as modern as Blackbaud's eTapestry, but at half the price, it's more than worth the trade-off.

Review Source

BL

Brittany L.  
Director of Nonprofit Development  
  
Used the software for: 6-12 months

### "NeonCRM- Easy and Comprehensive System"

June 7, 2017

5.0

Pros

System is very customize-able and can be replicated to look exactly like the already existing site of the organization so that donors do not feel like they are going to a third party site. Very user-friendly from the back end and has all the features you could want. Price is great for the value.

Cons

Slightly more expensive than some alternatives, but again, it is a great value for the price that you pay.

Review Source

JH

Jan H.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Good Product for the money"

August 13, 2019

3.0

Neon worked well for me at my previous nonprofit until we grew large enough to need a donor database with more functions

Pros

Neon is inexpensive and easy to learn for the small nonprofit.

Cons

It lacks some functionality that a larger nonprofit may need for their donor interface.

Review Source

JP

Joel P.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Neon Has Been a Great Tool for Our New Nonprofit"

May 15, 2019

4.0

Pros

The software ties together all needed customer relations tools, with a well-functioning event planning platform. Their customer support is truly incredible, in addition to their training and help platform.

Cons

The software is fairly clunky to look at, with quite a lot of training needed to know what you are looking for. There are issues with more complex ticketing structures.

Review Source

HS

Hannah S.  
Grant Writer  
Civic & Social Organization  
Used the software for: 1-2 years

### "Donor Relations Made Easier!"

November 5, 2017

4.0

Pros

Easy to use, clean interface, and intuitive. Easy upload functionality with excel, great integrations!

Cons

Grants module limited and never used store functionality. Email formatting not as visually appealing as other communications services.

Review Source

KN

Kimberly N.  
Director of Admin  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Love this system!"

March 6, 2017

5.0

We feel fortunate to have found NEON- we are a fairly new non-profit and I feel as if it's help get us organized in ways that wouldn't have been an option without it. We are still learning to use everything that it has to offer but in the mean are very happy with the overall usage of the whole program.

Review Source

LB

Larry B.  
Executive Director  
Religious Institutions  
Used the software for: Less than 6 months

### "Making my life easy and simple"

June 1, 2015

5.0

Pros

I have used several products with our non-profit but nothing as easy as NeonCRM. I was doing more with Neon in 30 minutes than I could do with other software after days of training. The software just seem to make sense. In the transition from old to new software there were very little surprises and we were able to convert our own data. Every time we asked a hard question there was a clear answer. The Vendor was gracious during the sale making sure we got what we needed and did not purchase what we did not need. But in the base package with Neon we got a lot more than we got from other vendors.

Cons

I really like how the product was configured to fit our need. We got this product at such a good price I was concerned we were not getting enough. That is when I realized they sold me only what they saw us using so our cost for purchase and change over was very affordable. The communication from the vendor was courteous, helpful, and shared with us termonology so we could speak the same language. After a sign congtract and payment we were up and running in just several days. It all seemed too easy.

Review Source

SM

Sadie M.  
Development Manager  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Good Experience"

May 26, 2017

4.0

Pros

NEON is user-friendly and pretty intuitive. Many of the features are very useful to us and will save our staff a lot of time in the future. The constituent login feature in particular will be very helpful. The importing process has not been too stressful and configuring our system has been fairly smooth.

Cons

There are some features we wish NEON had, particularly the option for event registrants to pay in installments. We run a summer camp and many of our families need to pay in stages. Unfortunately, we have not been able to do this in NEON. Also, customer service could certainly be improved, the articles and training videos are helpful but sometimes it's necessary to talk to a representative to work through a question or issue.

Review Source

NS

Noah S.  
President  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Amazing customer service"

March 28, 2018

5.0

Pros

The people behind the product will help you in literally any way possible. Their product output is high quality.

Cons

Honestly maybe price but I think it is worth it. You can't put a dollar amount on centralization of content.

Review Source

Response from Neon One

April 3, 2018

Hi Noah, Wow! Speaking on behalf of Neon, let me say that we can't imagine a higher compliment. Thanks so much! We are so pleased to be able to help further your mission of mental health and suicide prevention. When it comes to price, we understand that nonprofits of all sizes need to have control over their data to build meaningful relationships with their constituents. That's why we offer a fully customizable range of service packages that can be adapted to the resources of any organization. And if you ever have questions about your account and the features available to you, you can always drop us a line at clientsuccess@neoncrm.com. -Your Neon Team

MC

Marina C.  
Director of Communications  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Good CRM Software"

November 17, 2017

4.0

Overall, this seems like a solid CRM choice for nonprofits. Our organization is small, so we went with the most basic package, but we look forward to eventually upgrading to a more robust package as our budget and donor management needs grow.

Pros

Customizable giving pages, clean design, a lot of good features for a growing nonprofit, good integration with other software

Cons

Customer support is an additional cost, entry level package only allows 1,000 constituent records, must sign a 1 year contract

Review Source

Response from Neon One

December 1, 2017

Hi Marina, Thank you for your review. We are happy to have you as part of the Neon community! While our private training options are an additional cost, all NeonCRM service plans do include online ticket support. Our satisfaction rating is around 93%, and the average response time is around one hour. We also want to mention that after your first year, the terms are month-to-month so unlike many other platforms on the market, you are not continuously locked into yearly contracts. But of course we hope that you will be with us for many years to come! -Your Neon Team

AA

Audrey A.  
Director of COrporate and FOudnation Relations  
Civic & Social Organization  
Used the software for: 2+ years

### "Very User Friendly"

April 3, 2018

5.0

I favor this program over several others I have tried in the past.

Pros

I really love how user-friendly the program is. Most of it is very intuitive and when it isn't, it's easy to look up the answer on how to do things., I have not had to call them for support as I can find everything I need in the online support.

Cons

It takes a lot of time to set up, but once it is, it is quick and easy to use. Other than that, I have had no issues.

Review Source

EM

Eric M.  
Vice President  
Religious Institutions  
Used the software for: 6-12 months

### "Great feature set excellent price"

November 10, 2017

4.0

Overall a great software and we love it. Still need to refine some settings to get it efficiently working, but overall it is great!

Pros

All in one place management for all parts of our non profit Great website integration Overall functionality is consistent from a user experience

Cons

A little complex to get going for the average user Can't breakout ticket prices into their own category for Quickbooks

Review Source

IF

India F.  
  
  
Used the software for:

### "Neon not so user friendly"

February 13, 2017

3.0

I am finally manoeuvring my way around NEON I find it a but combersome particularly because we are a charity so in regards to man power we utilise volunteers who may not be technologically advanced. I feel it could be more simplistic/user friendly. As the main user I wish I could set a volunteer on data input or to modify records without my assistance.

Review Source

Response from Neon One

February 15, 2017

Hi India, Thank you for your feedback. We value suggestions on improving the interface and increasing user-friendliness. Just last weekend we enhanced the default look and feel of Neon based on client feedback and user experience (UX) standards. We hope that it makes using Neon easier for you! We also recently revamped our free instructional videos so they are easier to digest and comprehend. The ¿Account Management¿ video (link below) may be helpful for you and your staff since it covers types of accounts, adding new accounts, personalizing the account view, and more. https://www.youtube.com/watchlist=PLS45j\_Y18LRfnD1MRfikoIzG0uOXGmGmI&v=97G9VpDWBhc Thank you again. We are listening, and we definitely plan to continue improvements to make Neon easier to use and learn! -Your Neon Team

JH

Justin H.  
Coordinator, Office of Teaching Effectiveness  
Higher Education  
Used the software for: 6-12 months

### "Neon CRM"

December 7, 2018

5.0

Pros

This is truly an elegant solution, and I have been able to easily pick up the use of the CRM with my current workflow and needs. My initial reaction was that this truly stands out as a modern and powerful tool compared to the outdated and clunky CRM's i am used to. This has been quite an asset in managing forms across our institution.

Cons

Very few downsides that I can identify. I would prefer a bit more automation options for sending out reports and reminders, but other than that i truly love the product.

Review Source

BD

Brian D.  
Legal Assistant  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great Product only limited by support"

February 18, 2021

4.0

Pros

Great event and email integration allows an easily manageable database.

Cons

Support is very scarce and often takes days, but once in connection with the team they are outstanding at their job.

Review Source

Response from Neon One

February 24, 2021

Hi Brian! We are seeking to continue to improve our customer support reply times by training new agents and expanding our team. Thank you for your honest feedback surrounding our product and customer support.

JM

Jeff M.  
Booking Representative  
Religious Institutions  
Used the software for:

### "I have only been through the buying process thus far, and have yet to implement the CRM."

April 17, 2018

5.0

One of the rep has been a total professional and a big help in our evaluation of Neon in our purchasing process. Again, we have yet to implement and have only now conducted a purchase agreement. I hope to have a more robust endorsement three months from now.

Pros

We liked that we are able to drill down in our customization through the custom object. We are hoping to track multiple levels of our client, donor and volunteer management.

Cons

I'm sure I will have some once implementation has begun. As of right now though, Neon has the benefit of the doubt!

Review Source

MA

Michael A.  
Executive Director  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Affordable and Good for Us"

August 31, 2017

5.0

I would really recommend using the Idealware report to compare platforms. Each organization has different needs and requirements for their data. The Idealware report compiles information from a lot of different vendors. I would also recommend doing the free trial before purchasing to see if it is a good fit.

Pros

After looking at many platforms (DonorPerfect, Little Green Light, Salesforce), NeonCRM seemed to be the one that worked best for our needs. We really liked the different integrations and the interface was intuitive for staff

Cons

The customizations seemed a little complicated and will require a lot of time to set up. Other platforms had more information about the donor all in one place, as opposed to scrolling through many sections.

Review Source

BS

Barb S.  
Office Manager/IT Coordinator  
Environmental Services  
Used the software for: 2+ years

### "Perfect Data Base"

June 7, 2018

5.0

Even though it has a lot more functions than we need, the functions are there if we would need them in the future

Pros

It has everything imaginable needed for a data base. Service is very quick, most times dealt with and fixed within the hour. Techs are patient and personable.

Cons

It has way too much for our needs. Can't learn it all. Sometimes it feels overwhelming. But we are a small business so that could be why we feel that way.

Review Source

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