# Page 14 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Neon CRM the right Nonprofit solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102088/NeonCRM/reviews

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Neon CRM

4.3 (609)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 14 - Reviews of Neon CRM

## Showing most helpful reviews

Showing 326-350 of 609 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TS

T.J. S.  
  
Civic & Social Organization  
Used the software for:

### "Neon for a small start up non-profit"

August 29, 2014

3.5

Pros

It's extremely flexible, customizable, and able to make OOB stuff work with customizations well. There's a pretty extensive list of features available. Their pricing model is highly competitive, and it's easy to understand the pricing structure, which allows you to build the database at your speed. The vendor is a pleasure to work with and responds to online help inquires very quickly and completely. They have been overly supportive for all the road bumps we have had.

Cons

The product's strength - its customization - is also its biggest challenge. It can be unintuitive to piece certain things together to make a process flow well. It requires a technically adept person to dig into the nuances for a good chunk of the more powerful features. A techie should do well, but a novice would have a difficult time with some of the features that make Neon worth it.

Review Source

AD

Amanda D.  
Office Manager  
  
Used the software for: Less than 6 months

### "An Intuitive and Flexible Database"

December 29, 2016

5.0

I have only used Neon for my organization's trial period, but so far, my experience with has been terrific. My organization runs a variety of unique programs, so I was worried that I would have to do a lot of convoluted workarounds to make Neon functional for us. I was pleased to find that this was not the case. It is flexible and customizable enough to meet all our needs. It is intuitive to use and has a helpful knowledge base to explain anything that is not immediately apparent. And customer support has been great for any lingering questions. One thing I would love to see, and that other have requested, is the option to collapse all fields by default on individual and organizational accounts. You can hide fields entirely, but not set the default view to collapse the fields you don't want to be hidden. That is my only significant complaint so far.

Review Source

KB

Kristin B.  
Development Director  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Small shop with a global vision: Efficiencies appreciated in Neon!"

December 7, 2017

5.0

Pros

Great support getting into the system. I am still new to the system, and being the point person to bring this new system to my organization, I appreciate how intuitive it is to learn my way through the Neon way.

Cons

What I don't know how to do yet! I am finding the training videos are super when I take the time to use them. I still am finding that I need more details, and that I have to own training everyone in my organization to fully utilize Neon's features here. I am going to opt for the monthly on-screen training so that I can engage my team in the system. I suggest that Neon consider building an 8 hour team training component into the annual contract.

Review Source

DP

Diana P.  
Development Manager  
Civic & Social Organization  
Used the software for: 6-12 months

### "Exceptional customer service! "

November 11, 2017

5.0

Exceptional customer service! Every single time I have needed support, I have received it right away!

Pros

Intuitive system and amazing support for those learning to work with a CRM. I enjoy having an easy navigation menu.

Cons

The templates are not very easy to use and I wish I have more variety available. Otherwise the platform is very useful.

Review Source

MS

Marie S.  
Administrative & Develoment Coordinator  
Civic & Social Organization  
Used the software for: 6-12 months

### "Great database at a great price"

July 27, 2017

5.0

Pros

We love that it's customizable, that we can have multiple users and logins, and that event registration is integrated into it.

Cons

There are a few features missing with events, reports and with donor acknowledgement that we've had to figure out some funny workarounds for - but nothing that impedes us terribly.

Review Source

VR

Verified Reviewer  
process engineer  
Environmental Services  
Used the software for: Less than 6 months

### "neon crm review"

August 13, 2021

4.0

Pros

i like how user friendly it is , it makes it easy to collect and check data of members and their contributions

Cons

needs to be better at integrating with social media and pin pointing a report could be difficult sometimes , i wouldn't say there are anymore problems .

Review Source

RH

Regina H.  
Program and Creative Director  
  
Used the software for: Less than 6 months

### "New to using a CRM"

October 16, 2017

4.0

This is our first experience with a CRM program, and so far we are very pleased with the customer support and program. We did not have the funds to have NeonCRM import our constituents for us, so we are adding them manually. It would have been nice to have someone walk us through the best way to set up our database, but we completely understand why that's an additional cost. There is a learning curve (of course), but we get it figured out soon enough!

Pros

\-Detailed tutorials to get you started -The dashboard/ interface is well organized and easy on the eyes -Lots of functions (fundraising, memberships, store, volunteering, forms, etc)

Cons

\-more customization to standard fields (If you can, I haven't found how to yet) -more options for volunteer set up

Review Source

KL

Kim L.  
Director  
Religious Institutions  
Used the software for: 6-12 months

### "Everyone in the office is pleased with Neon "

November 10, 2017

4.0

It’s been a great tool for our small non profit.

Pros

User friendly; intuitive; great help support; reasonable price; easy to use reporting; widgets help provide a quick scan of data

Cons

Neon is lacking in its ability to provide donation forms that are mobile friendly as well as the ability to easily send mass emails.

Review Source

EM

Emily M.  
Senior Manager for Outreach & Organizational Devel  
  
Used the software for:

### "A Totally Worthwhile Investment"

March 1, 2016

4.0

NeonCRM was the perfect solution for our growing but still small nonprofit membership association. Life before Neon was complicated - managing our communications in one database, our donors in another while also throwing our members in with our donors! We spent over a year researching software solutions and even signed on with a different company before realizing they weren't delivering on their promises. It wasn't until I read a resource put together by Idealware that rated Neon as a top solution for nonprofits - and the rest is history. What we value most about NeonCRM is that it combines processes for donor management, membership functionality, and mass communications all in one place. So now sending an email to our donors and members, or to some smaller segment of people based on a complex set of criteria, is just a few clicks away. Neon is still evolving, and we still encounter some hiccups, but I am always looking forward to the next software advancements which come out with regularity, so I trust that they are doing all in their power to serve us, and serve us well.

Review Source

AD

Alioune D.  
CEO  
Marketing and Advertising  
Used the software for: 1-2 years

### "Neon CRM "

December 31, 2022

5.0

Pros

Good CRM tool it's really easy to use.It also has a fantastic customer service team who are always there to help me.

Cons

on-demand training is not useful. And it's not very user-friendly

Review Source

DM

Debbie M.  
Financial Analyst  
Civic & Social Organization  
Used the software for: 6-12 months

### "Great membership software"

April 3, 2018

4.0

Pros

Having records of correspondence on member profiles makes it easy for any employee to see who has been contacted and why so no duplicate correspondence goes out.

Cons

Renewals are dated with current month even if they should be the previous month. This requires an employee having to change.

Review Source

Rose C.  
Executive Director  
  
Used the software for:

### "Lots of capability - for those who are capable"

March 2, 2016

4.0

I've used several database products in the last 15 years, so I am not new to the concept. However, I've have not used one with so much "back end user" customization capacity/requirements. This made for a bit of a learning curve. However, the webinars and knowledge base articles were very helpful. The most frustrating thing is knowing that I am not using the program to its fullest potential since I do not have a tremendous amount of time to invest. I'd probably rather just tell someone else (an expert) some of the customizations I'd like and let them do it for me.

Review Source

SN

Stephen N.  
  
Civic & Social Organization  
Used the software for:

### "Very good modular CRM for non-profits with great support"

August 18, 2014

4.5

Pros

I especially appreciated the ease of connecting it with Quickbooks Online to help me process donations. I also really liked the way it integrated into our website and the modules that were offered. It was also able to run credit cards, which was very convenient. The support was VERY responsive; they definitely worked very hard to help me resolve any issues that I had. I was very happy with the time it saved me processing donations and that it was fairly easy to generate mailing lists. Also, it could handle event registrations; there's no need for separate software like Eventbrite!

Cons

The learning curve on this CRM is a bit steep; of course, this is the first real CRM I've used, but sometimes I would have appreciated more help or guidance or a more friendly interface; I was a bit overwhelmed getting started on it.

Review Source

LM

Lori M.  
Partner Relations Specialist  
Religious Institutions  
Used the software for: Less than 6 months

### "Pleased with start up"

December 15, 2016

4.0

After researching several other CRMs that seemed overwhelming to use and implement, I was pleased that NeonCRM is already up and running within a couple of weeks of implementing it. I was able to import our previous donor history, set up distribution lists, send group emails, and customize our donor page. I can usually find answers I need in the Knowledge base, and have watched many of the training videos. After just using it for 2 weeks it seems like a good fit for us.

Pros

Many features and a bit more intuitive than others I've seen. The WYSIWYG feature is a great help.

Cons

I wish I understood HTML more so setting up web pages and emails was a bit easier/quicker for me personally. Still, have much to learn to use it more effectively.

Review Source

KW

Katrina W.  
Associate Director of Development  
Fine Art  
Used the software for: 6-12 months

### "It was the obvious best next step"

May 17, 2017

5.0

I wish we had made the transition sooner.

Pros

I love that it is cloud-based and I can access the information I need whenever I need it. The support team is also very responsive.

Cons

There are certain features that aren't exceptionally user friendly for folks with a slower learning curve.

Review Source

JC

Julia C.  
Program Director  
Fine Art  
Used the software for:

### "Neon is an exciting upgrade for our non-profit!"

February 9, 2018

5.0

Pros

Excited to save staff time and have ultimate automation and communication with members/donors. Allows flexibility and new opportunities to fundraise.

Cons

Data migration is tough and I am interested to see what old data looks like in Neon. Hoping it transitions well.

Review Source

Response from Neon One

March 1, 2018

Hi Julia, Thanks for sharing your thoughts, and believe me, we're excited to see what Preservation Pennsylvania will be able to accomplish with Neon! To address your very important point regarding data migration, you're right: data can be both an organization's most valuable resource and its most difficult to manage. That's why we offer a variety of options to help clean and import our clients' data. Whether it's a full custom import, an assisted migration, or through the use of Neon's Import Manager feature, we have an option to suit the needs and the budget of every nonprofit. Please let us know if we can do anything else to help Preservation Pennsylvania! -Your Neon Team

TM

Tom M.  
Executive Director  
  
Used the software for:

### "Great cost-effective CRM tool for the small not-for-profit"

April 1, 2016

4.0

The Neon CRM application has been a great improvement for us at Encore Vocal Arts. We were able to take an old MS Access database and other databases with third party vendors like MailChimp, BrownPaper Tickets, and JustGive, and combine them into one powerful database tool that helps us track choir membership, our donors, and our ticket buyers. It allows us to send out regular eBlast communications and to see how many people are opening our emails and who is unsubscribing to our communications. For the money, we couldn't be happier. If we were to change one thing, it would be to have a little more flexibility in the event registration section. It works fine for ticketing our concerts, but if we could use the word ticket instead of registration it would help our patrons better understand our process. But as a complete tool, it really has all we need and is easy to use (I am a half time employee and run the whole thing myself with no problems). For a group our size, it is the best bang for the buck!

Review Source

FF

Felix F.  
Project Leader  
Higher Education  
Used the software for: Less than 6 months

### "It is not software for newbies"

August 10, 2018

3.0

Pros

It is an attractive software in its interface (LOCK & FIELD) in addition to being very, very flexible, many functions, tutorials, webinar, help center, it is a bit complicated at the beginning, but understanding it exceeds expectations. Superior in the creation of customer database (DataField)

Cons

Integrations / Interfaces with other systems / networks are not at all friendly / efficient, managing accounts / Events is cumbersome, very personanizable, (flexible) ... but such flexibility confuses, you need highly qualified (expert and functional) staff to get you out 100% to the investment ..

Review Source

TC

Tina C.  
Executive Director  
Civic & Social Organization  
Used the software for: 6-12 months

### "We have loved working with Neon! "

August 9, 2017

5.0

Highly recommend them!

Pros

The team has been so supportive and helpful. The price is incredible. Works very well for a small nonprofit.

Cons

Truly only one small con- an really it's our fault- wish we had gotten more upfront training to support using the system.

Review Source

ST

Sarah T.  
Program Coordinator  
Higher Education  
Used the software for: Less than 6 months

### "Neon for school non-profit"

April 10, 2017

5.0

We have only just begun using Neon for our non-profit connected to a small liberal arts college. We have lacked a comprehensive database and fundraising tool for keeping in touch with our supporters, and we are excited to use Neon to raise additional funds and be able to keep our constituents apprised of the work we're doing. Further, Neon's integrated registration system will make our biennial conference planning more streamlined and less cumbersome for our limited staff. Our sales consultant was helpful throughout the decision making process, making himself available without being high pressure, and he answered our many questions promptly and fully. And our professional services consultant has picked up the baton and been helpful and available from the get go.

Review Source

LH

Lis H.  
  
Fine Art  
Used the software for:

### "A Database System Designed with Nonprofits in mind"

June 20, 2014

5.0

Pros

NeonCRM put organizations' needs first when designing and updating their excellent database system. The platform is as easy to use as an Excel spreadsheet, but with much more functionality. From membership levels and automatic renewal options to online shopping, event management, and even volunteer tracking, this software system meets and exceeds the needs of fundraising and membership departments. Its robust offerings make it useful to support the functions of communications teams and more. The platform integrates seamlessly with MailChimp and Quickbooks, so accountants and email marketing teams will love the streamlined data sharing and tracking.

Cons

The system is so efficient, you'll have more time to increase productivity on other tasks. Not that this is a total negative.

Review Source

JM

Jennifer M.  
Volunteer and Membership Manager  
  
Used the software for: 1-2 years

### "Barber Museum Review"

July 11, 2016

3.5

Pros

I like the automatic emails that are sent as confirmation of membership/event ticket purchases and renewal emails.

Cons

Duplicates. The system can be confusing for the user. As an organization we set up an account for the user, and then to set their password they have to click "forgot password" and follow the prompts. Most folks don't read our directions and create a new profile, which wont recognize their membership we created....causing duplicate accounts and confusion.

Review Source

AM

Amanda M.  
Executive Director  
Primary/Secondary Education  
Used the software for:

### "Exactly what we were looking for"

June 22, 2016

4.5

Pros

For a non-profit with only one employee, many of our records were kept in dozens of spreadsheets. When it came to grant writing or reporting, we had to research and dive into many different documents taking a significant of time that could have been dedicated to furthering our mission. This NeonCRM will allow us to consolidate ALL of our record-keeping while increasing accountability and productivity not only of our staff but also of our board members. We are so excited that something like this exists that has been designed by people that KNOW what non-profit record keeping looks like! Also, they provide so many videos and tutorials that make it so easy to dive right in! Thank you NeonCRM!

Cons

At this time, I haven't been using the product long enough to see a negative...

Review Source

RR

Rebecca R.  
Director of Marketing  
Civic & Social Organization  
Used the software for: 6-12 months

### "Neon works"

February 24, 2017

4.0

It is an intuitive program for the most part, and the price is fair for the functions you get. As someone who hadn't worked with this type of software before, it was not too difficult to pick up.

Pros

Cost, east of use.

Cons

Sometimes you have to pick around to find what you are looking for.

Review Source

MM

Marian M.  
  
  
Used the software for:

### "Great CRM for fundraising and communications"

March 1, 2016

5.0

I think NEON CRM is a great tool for your fundraising and communications needs. Pros: There are a lot of great features that we probably don't exhaust to their fullest extent. From a fundraising standpoint, our data is much cleaner and our reports are more accurate to our books. We're able to track grant history and even external email communications to different constituents. NEON can integrate with many different platforms, i.e. One Click Politics, Eventbrite, Mailchimp, which is pretty useful to capturing all that data. The custom fields in NEON have been particularly helpful in our segmentation. Cons: There is a bit of a learning curve. Some of the processes might not feel very intuitive, but they have a great support/resource center and their customer support has been very responsive. Some of the pages, i.e. custom petitions, are not the best-looking, but they are completely functional. You can't really report yet on custom forms, but NEON is always adding new features.

Review Source

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