# Page 15 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Neon CRM the right Nonprofit solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102088/NeonCRM/reviews

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Neon CRM

4.3 (609)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 15 - Reviews of Neon CRM

## Showing most helpful reviews

Showing 351-375 of 609 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SM

Shelby M.  
Intern  
  
Used the software for: 6-12 months

### "Neon is great for Non-Profit work"

November 29, 2018

5.0

Pros

This system is easily used for non-profit work as it keeps all the information in one place and makes it easy to edit and find.

Cons

Although easily accessible it does take some time to figure the system out and learn the round about.

Review Source

LR

Lauren R.  
Office Manager  
  
Used the software for:

### "Overall we really love this software and the broad range of services it provides. "

April 27, 2016

4.0

We have used this software to store donor, member and client records since the founding of our organization 17 years ago. Over time this software has evolved and changed, but continues to be simple and efficient to use and the absolute best product for our organization. Pros: you can do several types of record keeping all in one efficient place that you can access from anywhere, you can have several users and they can all be working within the software at the same time, the report function has been updated recently and is tremendously useful for all our data crunching needs, simple to merge duplicate records, very customization to your needs, very affordable for the massive amount of storage this keeps for our organization Cons: for our technical abilities, the back-end and how the system links to our website can be a little confusing and not always straight-forward; there are a few quirks we have yet to figure out that customer service hasn't been able to help us with

Review Source

AP

Ashley P.  
CEO  
Religious Institutions  
Used the software for: Less than 6 months

### "#1 Customer Service"

March 23, 2017

5.0

Knowing I needed a CRM I researched several. I found this company to far exceed ALL other companies in customer service! The ease of the system is a major plus as well. It encompasses everything I need in this program! Yes the value for the money is great! Neon includes options for my businesses that other companies charged a hefty add on price for. Not to mention other companies charged to train you to use the software. Neon had given me several options to work within their software to see if I like it, ask questions about it and even set me up with training videos BEFORE I EVER SIGNED UP! I am 100% confident that I made the right choice to go with Neon CRM. My rep has been a key player in this decision making process!

Review Source

JP

Julianne P.  
Director of Development  
Fine Art  
Used the software for:

### "Just getting started, but already like it"

August 11, 2016

4.5

Pros

I appreciate the flexibility to choose your own payment processor and flexibility of other add-ons that allow you to stick with what you know works, and change what you know does not. I also appreciate the integration with quickbooks, email lists, and event ticketing. Those three things alone will save us around 200 hours annually as an organization. Vendor is really straightforward and transparent.

Cons

We are still implementing and creating our database so I do not have anything to comment regarding flaws at this point. If I had to say one thing it would be that we have a scheduled 8-10 days of downtime in the database for the final import. Although this was comparable to every other product I reviewed and really shouldn't be a big issue for us.

Review Source

JO

John O.  
Chief Operating Officer  
  
Used the software for:

### "Consulting and also a User"

March 1, 2016

4.0

I first recommended Neon about 4 years ago as a consultant. Last year I became COO of a nonprofit and chose Neon for our own use. We are nationwide and have a very small staff so customer self-service was the big selling point. In my opinion, there is no other product on the market that was written to create online forms. Most other systems looked at the back end and then have added front-end capabilities. Neon gives us the ability to communicate with new and existing constituents easily. The automatic acknowledgements mean that donation thank-you's are not forgotten. Also the constituent logon gives us the ability to create forms and other information for our members. Overall, this is why we use Neon.

Review Source

AT

Ashley T.  
  
Civic & Social Organization  
Used the software for:

### "NeonCRM diverse database program enables you to command the details!"

June 20, 2014

5.0

Pros

The database program will grow with the organization. There are many tools to be discovered, allowing an organization to manage many parts of programing and fundraising. Campaigns can be developed to capture the success of multiple fundraisers. The Grant section enables you to manage grant requests and outcome in one place. The staff always responds quickly to questions, and I have found them to be most reliable. The staff will listen to needs and will improve the product for easier use.

Cons

I really like the software. If I were to give it a "least liked," it is that the system is so diverse, we still are not using all the capacity. It takes time to learn each area, but once mastered, it makes running a non-profit much more successful.

Review Source

SH

Sara H.  
Regional Small Groups Director  
Religious Institutions  
Used the software for: Less than 6 months

### "We had a great experience!"

June 8, 2017

5.0

We had a great experience in the shopping experience for Neon. I appreciated that there was no hard sell, but Chris was very responsive to all our questions. We look forward to getting started.

Pros

We are just getting started, but we decided to go with Neon because it has all the features that a small non-profit needs to streamline and function well. We really need software that can manage donors, donor campaigns, communication and events well.

Cons

Again, we are just getting started so not sure what the cons might be. We were hoping for built-in auction software though that was not available.

Review Source

SS

Sarah S.  
  
  
Used the software for:

### "A lifesaver!"

June 26, 2014

3.5

Pros

I love the convenience of it. We now use Neon for all of our event registrations, and it has been a lifesaver! Trying to deal with paper registration was inconvenient for us and all of our participants. By switching to Neon, we were able to provide online registration, which meant that we didn't have to track down all of the applications, and our participants could register at home instead of at the rush of our events. Since we are only a four-man team, Neon has really blessed us and our beloved participants!

Cons

My only tip for improvement would be to make the setup process easier. Now it is slightly complicated and needs some getting used to; however, the confusion is a small price to pay in comparison to the overall benefits.

Review Source

AC

Amanda C.  
Development and Communications Coordinator  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Mixed Feelings"

December 8, 2016

4.0

I am still pretty new to working with Neon which can be good and bad. I think the software has a lot of useful features and offers quite a bit. However, I find it difficult to use and navigate through. Now, I don't know if that is because of how my organization has it set up or if that is how it is for everyone but it is difficult to understand and navigate around. The help section and training videos are very useful, especially when you get stuck or are not really sure where to begin. I look forward to learning more about what this software has to offer.

Pros

It offer a lot of useful features.

Cons

It is difficult to navigate around and understand all of its components.

Review Source

MB

Madhu B.  
President  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Fast, friendly and efficient service"

June 19, 2018

5.0

Gabriella providing amazing service answering questions, sharing resources and being patient. I am so excited for our organization to benefit from the support and strength NEON will provide!

Pros

Easy to use, lots of functionality for a great price. I love that we will have enhanced opportunities for communications through streamlined newsletters and web experiences.

Cons

We are a small organization so implementing something new will be challenging for us. I have some expertise in this area and hope the tech support available with our package will be adequate to get us going.

Review Source

RA

Renee A.  
Development and Marketing Manager  
Civic & Social Organization  
Used the software for: Less than 6 months

### "The BEST shopping experience and the BEST deal!"

June 9, 2016

5.0

Pros

I loved that my sales rep showed me an in-depth walk through of Neon using a preexisting organization. It made it so easy to picture my organization in the software. Kyle is experienced in non-profit management and knew what an organization of my size needed in a software. That really helped us determine what functionality we were looking for since this would be our first CRM. Getting the free 30day trial was extremely helpful. All this functionality, ease-of use, unlimited users, low monthly cost, partnering with payment processors with a transaction rate of 1.99%- there is no other CRM like it!

Cons

I learn better with someone showing me rather than telling me. When it comes to setting up the software, I think it would be really helpful to have someone from Neon have access to my screen (like Microsoft does) to show me how to set up what we need to get started (online donation form, event tickets, etc.).

Review Source

DL

Darryl L.  
Membership Chair  
  
Used the software for: 1-2 years

### "FLTReview111"

July 27, 2016

4.5

Pros

NeonCRM is very easy to use, very intuitive. I rarely have to access help or watch a tutorial. That is a big plus!

Cons

The only thing I can think of----when there was a big software upgrade there were a lot of changes to the screens. I was surprised that I couldn't enter member information the way I had been entering it. I had to figure out the new process. It was that difficult, but I was not prepared for it.

Review Source

JC

Jan C.  
Executive Director  
Fine Art  
Used the software for: Less than 6 months

### "A great product for small to medium-sized nonprofits"

January 9, 2018

5.0

This is well worth the price.

Pros

This product seems to have the features that small- to mid-sized nonprofits need. It is well-designed. The help is really well-written and it is easy to find what you want. The video training is also very good and a fantastic way to start. It is worth the time even if you think you know everything already.

Review Source

PD

Parker D.  
Chair/Director  
Philanthropy  
Used the software for: Less than 6 months

### "New to Neon and pleased so far!"

January 28, 2018

5.0

Excited to see how Neon can help us begin our nonprofit's growth journey!

Pros

Neon's system seems to be able to do everything we could want and more. I appreciate that as a nonprofit we are free to select our own payment processor. Neon has been great getting us started.

Cons

The setup process left me hopeful that this won't be a big issue, but I was concerned initially that we would not get any customer support without having to pay a lot of money.

Review Source

Response from Neon One

March 1, 2018

Dear Parker, Thanks so much for the kind words, Parker. We strive to give our clients a wide range of options because we know there's no one-size-fits-all approach to nonprofit organizations. While we offer several paid training and implementation options, we also make sure that you have access to unlimited ticket support to discuss your questions and concerns, along with a vast library of helpful guides, videos, and forum discussions. You can submit a question or browse our Knowledge Base at https://support.neoncrm.com We're happy to help! -Your Neon Team

AN

Amanda N.  
Database Administrator  
Religious Institutions  
Used the software for: Less than 6 months

### "The staff and team at Neon has helped our transition into the world of CRM so easy and accessible. "

November 13, 2017

5.0

This is a great product for nonprofit organizations that are switching database companies and trying to streamline their donor information.

Pros

I love the ease of use, the staff support and the ability to navigate the system easily. I have found the team helpful and quick to respond to my questions and concerns.

Cons

I am doing all of the importing myself so I am on a steep learning curve which can make it seem like the process won't end, however it is a cost saving for our nonprofit company so it has been a benefit that this is one of the options.

Review Source

GT

Glenn T.  
President  
Philanthropy  
Used the software for: Less than 6 months

### "Excellent Customer Service and Value"

April 20, 2018

5.0

Our consultant, gave us personal attention. This type of service is important to our organization. We want to talk to a human when we call for help, and that's what we got from NEON. He was on the ball and answered every question that I had honestly.

Pros

Excellent service staff Nothing out there gets you more bang for your buck. Seriously, we looked at six CRM programs. User friendly

Cons

None yet. Personally, I don't foresee any problems. We had a great one on one tutorial/demo with Neon AND we got to use a demo version of the CRM to see if it was really what we needed.

Review Source

TG

Tori G.  
  
  
Used the software for: Less than 6 months

### "Neon does the trick"

October 21, 2014

4.0

Pros

I like the price and bundled features.

Cons

Neon does not offer telephone support. It's only by email, searching online manuals, and recorded webinars.

Review Source

Response from Neon One

October 23, 2014

Hi Tori, thanks for your review. We value and truly appreciate your feedback. We did just want to clarify that NeonCRM does indeed offer both Live Chat and Phone Support for an additional cost. Both are premium support options as indicated on our company website's pricing page. Our company made the decision a long time ago to break the Live Chat and Phone Support options out from standard monthly service fees in order to keep NeonCRM's prices more affordable for nonprofits in need of a CRM and to save many nonprofit's the money that could otherwise go toward their missions and incredible programming. Our mission is to keep making NeonCRM so user-friendly that you don't need support to know how to do something! :) Thanks again for your comments and we are so proud to be part of the amazing work Harbor Camps, Inc. does for youth, families, and the greater LGBTQ community. Keep up the great work and let us know if we can help in any way! -Your NeonCRM Team

CD

Carol D.  
Office Manager & HR Director  
  
Used the software for:

### "Have used NeonCRM for about 5 months"

March 1, 2016

4.0

The entire experience from the beginning with Neon staff (from the Sales Rep to the Account Managers, Consultants, and Tech support) has been great, they are very helpful and knowledgeable. I felt that they weren't just trying to peddle their software! Neon tracks so much data and the all-in-one has so many modules for you to utilize. They also integrate other 3rd party software such as: Quickbooks, MailChimp, etc. that will sync with the system vs. importing. The only missing module or integration of a 3rd party software is for Auctions. But I've been informed that Neon plans to add that in the future and our non-profit is hoping that it's Charity Auction Organizer (CAO) that integrates with Neon, hint, hint!! :) Our staff/user's have definitely utilized the training, video's, guidelines, etc. And very glad that we paid for Neon to import our data from the previous donor management system.

Review Source

MW

Madison W.  
Executive Assistant  
Civic & Social Organization  
Used the software for: 6-12 months

### "If you put in the work, it will work for you! "

June 7, 2018

5.0

This would benefit from a built-in testing/preview system that's a bit more sophisticated, but otherwise... It's a fantastic program that has helped our donor and client management SO much.

Pros

It has endless possibilities and customizations. The customer service and tech team are readily available to help with issues or advanced HTML/coding and they really made the process so much easier for our agency.

Cons

It is occasionally difficult to remember all the different places you have to go to make sure something is completely customized and functional.

Review Source

VR

Verified Reviewer  
Consultant  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Powerful but no help"

November 12, 2019

3.0

Pros

Tool has most of the features we needed at a very affordable price.

Cons

Customer service was truly horrendous and ultimately drove us off the platform. Pretty unresponsive, no documentation, and then angry and aggressive when we complained.

Review Source

SH

Sara H.  
Advancement Director  
Religious Institutions  
Used the software for: 1-2 years

### "After one year...."

June 9, 2017

5.0

I LOVE Neon and have had the best experience. We were using a desktop based CRM previously and Neon has made my job and life so much easier!

Pros

I love the ease of use. The reports that I can create. The conditions for emails and letters. The dashboard shows great information.

Cons

I wish that I could edit individual letters and emails especially for donation acknowledgments. Certain functions are a little too well hidden.

Review Source

CD

Carolyn D.  
Program and Events Associate  
  
Used the software for: Less than 6 months

### "Easy to update membership"

February 1, 2018

4.0

Pros

It's connected to our website and makes it easier to maintain our membership and update their profiles.

Cons

There is a bit of a learning curve when it comes to learning how to operation NeonCRM. You really need to sit down and play with the system to understand how to use it.

Review Source

Response from Neon One

March 1, 2018

Hi Carolyn, We're very glad to hear that our membership module has been able to save Eno Center time and effort. That's why we do what we do! Regarding Neon's learning curve, I'll say that you're right--Neon offers a lot of options and it does take time to become familiar with them. That's why we offer a range of support options, including unlimited ticket support, consultation time with our Pro Services team, monthly screen-sharing calls, and a variety of Starter packages for new clients. Should you ever need some extra assistance, please don't hesitate to schedule your extended training & consulting sessions by visiting https://z2.z2systems.com/np/clients/z2/survey.jsp?surveyId=162& We're here to help! -Your Neon Team

HS

Haley S.  
Content Manager  
Religious Institutions  
Used the software for: 6-12 months

### "Excellent donor management system"

October 23, 2018

5.0

Pros

Neon does it all. I used this for about 8 months during an internship for a nonprofit and used almost every feature. I especially loved how easy it was to track donations and growth

Cons

I don't recall having any problems. Super easy to use and the one time I needed help, customer service was easy to reach

Review Source

GP

George P.  
Executive Director  
  
Used the software for: Less than 6 months

### "NeonCRM Meets of Exceeds Needs"

June 15, 2016

5.0

Pros

The ability to have customized letters for different levels of membership is extremely useful. Also, the automated emails are fantastic. It is also very cost effective for our organization with 300-350 members.

Cons

NeonCRM has system fields, in particular, Preferred Name, that users can not have access to complete. This prevents us from generating automated emails and letters using Preferred Name because the default is the first name. We have to change the field manually. While it may not sound like a big deal, some of our members have legal first names that do not match their gender identify or use a pseudonym for privacy purposes. We use a custom field, but custom fields can not be used in automated emails and letters. Also, "delete" doesn't mean delete. We deleted an admin user to create a new profile as a system user. Once deleted, the login id can never be reused.

Review Source

NE

Nick E.  
President  
Fine Art  
Used the software for: Less than 6 months

### "Powerful platform, with tons of features"

March 28, 2017

4.0

I have been using the trial version of NeonCRM and it has not let me down yet. There are tons of features and options that might seem overwhelming, but as I thought about all the features we will need as we grow our charity, it seemed to me, that we will need most if not all of these features.

Pros

Complete feature set, great customer support, and tons of online tutorials

Cons

Seems complex with may options and some terms which at first did not make sense to me, but after reading the documentation and viewing the tutorial videos I am beginning to get a hang of it.

Review Source

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