# Page 16 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Neon CRM the right Nonprofit solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102088/NeonCRM/reviews

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Neon CRM

4.3 (609)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 16 - Reviews of Neon CRM

## Showing most helpful reviews

Showing 376-400 of 609 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JS

Jessica S.  
Director of Business  
Broadcast Media  
Used the software for: 2+ years

### "The system is difficult to learn but works once you learn it."

April 18, 2017

4.0

If you are a small non-profit, this system is NOT for you. You don't something this complicated.

Pros

The pros for the system include integration with Mailchimp and PayPal. But you have add all of the NEON ID's into each mail chimp account. Also, each account is very detailed, with donation information and if they read theirs emails. They do offer a discount for non-profits.

Cons

The system is VERY difficult. It takes hours of training and even after that, it still is very intricate. The cost of this program is outrageous compared to other systems.

Review Source

AW

Alicia W.  
Communications Director  
Religious Institutions  
Used the software for:

### "Just getting started"

October 18, 2017

5.0

Pros

We're just getting started with Neon and have valued the personal customer support thus far. We're confident we have all the tools we need and are excited to learn how to use them!

Cons

Learning new things is always a challenge, I wish it was more intuitive to get set up, but we're getting there.

Review Source

SQ

Susan Q.  
VP, Operations  
  
Used the software for:

### "Excellent choice for the small shop"

March 1, 2016

5.0

We chose NeonCRM because it was intuitive to learn, provided flexibility for the variety of events we host, and allowed us to build powerful reports without having to know code. In short, for our small shop, Neon has been a powerful and cost-effective choice. We use Neon not only for fundraising, but also for program delivery (class registration, conferences, mailings). Neon has an intuitive system for tracking grants and prospects. We also appreciate the easy integration of Neon with outside tools like MailChimp and EventBrite. We found Neon's price reasonable and simple to understand; integration with our website has been seamless. One weakness for us is the lack of a social fundraising tool that we can use with our Walk4Alz event, where teams raise funds for our cause. Neon is developing this tool now and we are looking forward to kicking the tires.

Review Source

EC

Elaine C.  
Administrative Director  
  
Used the software for: 1-2 years

### "We love Neon!"

July 25, 2016

5.0

Pros

Very intuitive, easy to learn, adapts well to our needs, great customer support!

Cons

No comment - we are very happy with Neon and have been pleased with the customer support.

Review Source

AC

Alisha C.  
Volunteer and Outreach Coordinator  
Environmental Services  
Used the software for:

### "Awesome!"

August 13, 2018

5.0

Working with Bryan and Erin has been great!

Pros

We love that Neon is customizable, intuitive and user-friendly. It's everything our small non-profit needs and more.

Cons

None that we've found, everything has been great so far. We have no complaints at all! I only wish I had found Neon sooner.

Review Source

QT

Quinn T.  
Front Office Clerk  
Primary/Secondary Education  
Used the software for: 6-12 months

### "916 Ink Neon Review"

October 31, 2017

5.0

Pros

Report Functionality and Variety, Easy to understand and learn as you go, satisfies pretty much all of our needs

Review Source

MD

Mandy D.  
Manager of Events & Marketing  
Civic & Social Organization  
Used the software for: 1-2 years

### "Multi-platform CRM"

April 24, 2018

4.0

Overall a great product and easy to learn. If you need a lot of very specific reporting, however, this may not be the one for you.

Pros

Seamlessly integrates event registration, social fundraising, online donations, volunteer scheduling, grant tracking and donor development all in one CRM.

Cons

Specific reports can be difficult to obtain. Trial and error to get the exact information you want. You also cannot create tickets for events-- registrants only receive email confirmations.

Review Source

EG

Eric G.  
Assistant Director of Development  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Great support, every step of the way, with tons of features to help reach your goals!"

September 26, 2018

4.0

We are very new customers to Neon, but so far our experience has been positive.

Pros

The system is very intuitive and navigation is fairly simple and straightforward. There are tons of resources available online and support is easy to reach and obtain when needed.

Cons

Some of the form building tools could be a little more user friendly and have more custom options. Import tool is helpful but has a few limitations when bringing in data from other sources and databases.

Review Source

JV

Judy V.  
Nonprofit Helper  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Logical to learn and easy to use."

February 22, 2018

5.0

Pros

Love the ease of the import feature. Impressed with depth of reports I can create with ease Can’t say enough about being able to access it from anywhere. Love NEON focuses on their one product and they are not pulled to work on various products

Cons

The grants feature works great except for when one agency has multiple grants. Don’t like it then. Wish volunteer feature would work better for needing volunteers on a daily basis yet rarely same ones

Review Source

JP

Jed P.  
Head of Technology & User Experience  
  
Used the software for: 6-12 months

### "Great features that are affordable for a non-profit's budget"

October 10, 2017

5.0

Pros

We received a one month trial that allowed us to explore the CRM with access to most of the features. The product is intuitive and user friendly and includes lots of options for customization. The flexibility to be able to add services as we grow into them is greatly appreciated as well.

Cons

I don't like the self-import limitations that havebeen imposed that make it difficult to import things manually, and not have to pay for it to be done.

Review Source

MBB

Mary Beth B.  
Technology Manager  
Fine Art  
Used the software for: Less than 6 months

### "User Friendly"

April 10, 2018

5.0

Pros

Managing everything from client/donor contacts to events is so much easier than it was with our old CRM. The dashboard is user-friendly and the menu items are intuitive, but if we have questions, the online knowledge database has videos that walk us through everything.

Cons

No problems yet. Data import was fairly straightforward. We still haven't tried out all of the options available, but found using Neon for event registration to be easy.

Review Source

GF

Geoff F.  
  
Hospital & Health Care  
Used the software for:

### "Quality product, easy to use, exceptional support, plenty of options"

June 4, 2014

5.0

Pros

I am very impressed with the quality and ease of use of Neon. Prior to choosing Neon, I researched at least ten other systems and demoed four of them, and I'm sure I made the right decision with Neon. There were a couple quirks I came across while working with the system, but as with anything that is made for a broad audience, it can't be a perfect fit for everyone. And I've been able to find solutions and work around any bumps in the road. This is also a testament to their great support team, who respond to my questions quickly, clearly, and in a professional manner.

Cons

It could use a bit better options for Canadian users.

Review Source

MP

Maya P.  
Executive Director  
Civic & Social Organization  
Used the software for: 6-12 months

### "User friendly donor management software"

May 17, 2016

5.0

Pros

We tried a different brand of software before switching to Neon and it was so complicated to enter donor information that we never even entered one donation in the system. After being referred to Neon we decided to give it a try and I am so happy we did. Neon has been so easy to use and if I ever do run into something I have a question about they respond very quickly with easy to understand instructions.

Cons

I haven't found anything about it yet that I don't like!

Review Source

JC

Joshua C.  
Program Manager of Education and Outreach  
  
Used the software for: Less than 6 months

### "Great System"

April 26, 2018

5.0

Pros

Powerful and adaptable yet easy to use. Everything seems to flow together nicely. I like that everything is at your fingertips on the dashboard. The set up team was incredibly responsive and helped us with all the questions that we had.

Cons

Pay for what you get. The system is more expensive than the system we had previously but we are willing to trade that for the ease of use, data security, and team support.

Review Source

RC

Randy C.  
Research and Analysis Associate  
Religious Institutions  
Used the software for:

### "Neon offers everything a nonprofit could possibly need"

July 13, 2018

4.0

Neon's Essentials is the perfect starting point for any nonprofit looking to develop a CRM. It truly offers nonprofits everything they might need, which removes the pressure to upgrade to the next package.

Pros

Neon provides their own line of apps along with an open API that allows you to build into the CRM, which makes integration a breeze. Also, a network of consultants that specialize in nonprofit work is available to talk through solutions whenever I need.

Cons

While it's helpful to have consultants to provide expertise, it's still challenging to get going. It'd be nice if there was a bit more support in the initial stages to get established earlier on.

Review Source

AC

Anne C.  
Executive Assistant  
  
Used the software for: 6-12 months

### "NeonCRM review"

September 17, 2018

5.0

Pros

I like the customization feature that it has. The ability of automated emails and files. A lot of useful features.

Cons

There are some issues in other reports that occurs sometimes. Takes time to manage but it is all worth it.

Review Source

HK

Hilary K.  
Marketing Manager  
  
Used the software for: I used a free trial

### "It reaches goals for basic functions but feels like its missing features"

February 17, 2019

3.0

Pros

I thought this product was useful in its basic functionality and provided a solid base to track donations.

Cons

The biggest issue I had with this software was the inaccurate duplicate search function. Throughout my business' operations a lot of duplicate information can be recorded so we rely heavily on this function. This was our biggest point of contention with the software as it did not seem to be reliable.

Review Source

SC

Steven C.  
  
Fine Art  
Used the software for: Less than 6 months

### "Big budget needs on a small budget"

February 27, 2015

4.0

Pros

NeonCRM is definitely the best for the value. The ability to track everyone that we communicate with is easy to do.

Cons

I wish we had a little more control over some of our organization's detail. (i.e. we have to contact a representative to change our logo to the current year).

Review Source

Response from Neon One

February 27, 2015

Thanks for your great response, Steven! We're excited to have "Noho Jazz Fest" as one of our client-partners. We strive to make your experience with NeonCRM as smoooooth as the music you support and promote! Thank you also for your comments on adjusting the logo on your standard frontend pages. We will absolutely pass this along and hope to build that functionality in soon. If there are other suggestions you have down the road, please log into the NeonCRM Support Center and submit as a feature request. Please also feel free to submit the 2015 festival logo to our Support Team and we'll have that changed quicker than a Donald Byrd solo... -Your NeonCRM Team

PH

Piper H.  
Secretary  
  
Used the software for: 1-2 years

### "Tremendous Software"

July 1, 2016

5.0

Pros

Neon has been so easy to work with and use for our memberships and the support is extremely helpful in a very timely manner. Neon has been a pleasure to work with. The software servive is very easy to use.

Cons

There is nothing about Neon that I did not like. All of my experiemces have been great

Review Source

AB

Ashle B.  
Operations Manager  
  
Used the software for: 6-12 months

### "Easy to use, but some restrictions. "

July 12, 2017

4.0

Pros

The UI is much easier to navigate than other CRM systems we've used in the past. Customer service is very responsive.

Cons

Integrations are somewhat limiting. Internal email lists aren't as advanced as we would like (only first, last, email - no other identifiers unless you want to make the email contact an account, which will end up costing you more if you go over your account limit based on plan pricing).

Review Source

TM

Tamneicha M.  
CEO  
Religious Institutions  
Used the software for: 1-2 years

### "Neon sales team were excellent. The were able to provide me with an affordable solution for managing our organization."

September 7, 2017

5.0

NeonCRM provides the necessary tools to effectively manage our oragnization. The customer service interaction was excellent. Our staff will definitely benefit with the flexibility of the software.

Pros

NeonCRM is very affordable and easy to navigate. The sales team were very helpful , they explained the different options available.

Review Source

DL

Darrell L.  
Chief Development Officer  
Religious Institutions  
Used the software for:

### "So far the process has been smooth and easy. "

February 7, 2018

4.0

Pros

I like the clean layout of the pages and the multiple functionalities of the software. Reporting capabilities are also robust.

Cons

I wish it had a functioning RFM segmentation feature for fundraisers to use.

Review Source

JP

Jeffrey P.  
Executive Director  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Knowledge "

August 28, 2018

5.0

Thank you, Customer support at Neon! We are excited to get the crm yo and running. So much power in this platform! Integrated with all of the tools that make sense.

Pros

The knowlagable sales team and the demonstrators were amazing. Neon is very user friendly and is packed with powerful tools to help your organization be successful.

Cons

No cons at this time. The integration step was easier that we thought. Make the plunge. It is worth it.

Review Source

AM

Andrea M.  
Assistant Director/Adoption Coordinator  
Civic & Social Organization  
Used the software for: 6-12 months

### "Review of Neon"

June 24, 2016

4.0

Pros

I love how thank you e-mails are sent as soon as the donation is entered in the system and how you can print all thank you letters at the same time even if the letter are slightly different.

Cons

The product can be slow at times. I also dislike how once you publish a letter you cannot just go back and edit it. You have to copy and change the letter you want. The letters are sometimes a bit hard to create exactly what you want as well.

Review Source

AM

Alicia M.  
  
Fine Art  
Used the software for:

### "Nearly a perfect match."

November 7, 2014

4.5

Pros

After much research looking for a CRM system that fit exactly our needs, I was thrilled to find Neon. It manages our accounts seamlessly by tracking donations, annual memberships, events, communications and integrates with Mailchimp and QuickBooks.

Cons

There are a few software features that are missing or less than ideal, but I chalk that up to being a fairly new system, and new features are coming out all the time. But for instance, after an event passes, you have to manually go in and archive it and unlink the registration button. Some day that will probably happen automatically.

Review Source

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