# Page 17 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Neon CRM the right Nonprofit solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102088/NeonCRM/reviews

---

Neon CRM

4.3 (609)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 3rd, 2026

# Page 17 - Reviews of Neon CRM

## Showing most helpful reviews

Showing 401-425 of 609 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JR

Jonathan R.  
Director of Development  
Civic & Social Organization  
Used the software for: Less than 6 months

### "NeonCRM is one of the best systems to help any nonprofit grow their capacity and maximize their impact. "

February 9, 2018

4.0

Neon is great. I love their staff and it is the best system out there that is affordable and cost-effective.

Pros

Neon is great! It has lots of features, it's easy to use, you can have unlimited users, and tons of functions the whole agency can use.

Cons

Neon is great and doesn't have many cons, however, the designs could look nicer. Although, I'm not sure if we could be able to maximize that since we have a small staff.

Review Source

LJ

Lise J.  
Executive Director  
  
Used the software for:

### "Neon review"

September 26, 2013

3.0

Pros User friendly!!! As a small organization with no IT department, an intuitive, easy to use system is a must. We are able to generate reports, track donations, input constituent data easily. Great customer support. This makes a huge difference for all clients, but especially those who are not IT experts (or have one on staff). Grows with your organization. There are tons of functions with Neon and we don't use all of them....but as we grow and expand our needs will, too. It is good to have a system that you know you won't outgrow in a few years. Cons Fundraising built-in reports are more limited than some other systems. Store platform doesn't seem quite as strong as the fundraising, event and communication platforms

Review Source

TH

Tian H.  
Website Manager (volunteer)  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Excellent product and services"

May 5, 2017

5.0

I have been very happy with Neon's products and their customer services. Thank you!

Pros

NeonCRM is easy to use with plenty of detailed step-by-step instructions in their Knowledge Base. Neon's support center is very responsive and comes up with solutions in a very timely fashion.

Cons

Email campaigns can be confusing to use at times. Sometimes, it takes the system a while to recognize and apply new changes.

Review Source

GF

Greg F.  
Executive Director  
  
Used the software for: Less than 6 months

### "Great Onboarding Experience"

August 21, 2018

5.0

Pros

Full-featured, good value. All our questions regarding working with Neon were answered with patience and professionalism. Good follow-up by our business consultant to get us started. We appreciate the attention to our needs, and detailed information he gave us.

Cons

I cannot comment on this question. We are just getting started using the software to make an intelligent statement.

Review Source

AB

Adam B.  
Manager of Member Services  
Civic & Social Organization  
Used the software for: 6-12 months

### "Many features for a low price!"

June 4, 2015

4.0

Pros

Ease of use, quick response from support team, many training videos available.

Cons

There isn't much to complain about for the functionality you get at the price you pay. The only complaint I have at this point is a minor inconvenience. If someone chooses to pay for an event registration via check, the system will not send a registration confirmation email to the registrant until the user marks the payment as received.

Review Source

AS

Aswady S.  
Founder/ Director  
Civic & Social Organization  
Used the software for: 2+ years

### "Bear Bear Initiative "

December 14, 2017

3.0

Pros

The program is satisfactory and some platform offers Cutting edge solutions. Easy to manage and effective

Cons

The platform requisite the person skills and company infrastructure. Were preferable it packed as it in cloud platforms

Review Source

SM

Sally M.  
President  
  
Used the software for:

### "Very comprehensive & bringing our organization into the 21st century"

March 1, 2016

4.0

This is the most reasonable management system I was able to find after months of research. It has a lot of wonderful options, although it means lots of training as well. We are still in the infant stages but successfully used it to register attendees to our annual fundraiser with less hassle than previous years (which was very manual). Our next step is to do a quarterly newsletter to our database allowing us to garner more donations in the process. This also helps us save time & money from printing & mailing said newsletters. At some point we may input our members and use this feature as well. My least favorite is having to pay for live support, but the online videos/tutorials are very well done & support via email is pretty prompt.

Review Source

ME

Madeline E.  
Development Manager  
Civic & Social Organization  
Used the software for: 1-2 years

### "A good program for nonprofits."

March 14, 2018

5.0

Pros

Neon is very helpful at making sure all donor data is in one spot. It makes contact information easy to find.

Cons

I don’t think there are many cons. It can sometimes be difficult to keep Neon updated so that the info is accurate.

Review Source

KM

Kim M.  
Development Director  
  
Used the software for:

### "New User Experience"

April 6, 2016

4.0

Pros: 1) easy navigation within accounts, 2) some auto reports are very helpful Cons: 1) every online transaction creates a new account forcing a manual de-dupe process, eats up available account space and NEON doesn't reconcile a household relationship if the transaction doesn't take place with the head of household, 2) new custom forms do not follow custom template formatting to match the web site, 3) membership purchases/renewals within an event registration don't automatically post to membership forcing a manual reconciliation. Just like anything new, we're still in a learning curve to discover and train on the ins and outs of all Neon has to offer. Overall, we are learning and benefiting from the conversion to NEON CRM.

Review Source

TJ

Trina J.  
Senior Development Manager  
  
Used the software for:

### "Excellent reporting capacity, customization, and customer service"

January 19, 2016

5.0

We are incredibly happy with Neon for our donor database. Especially in the last year or so, Neon has really upped it's game with regular updates to capabilities and user experience. We can do practically anything we want with Neon to better track our communications, donor interests, volunteer history and much more. Then the reporting feature makes it so simple to pull spreadsheets of this data for mailing lists, graphs, and more. Anytime something has come up with Neon, they have been immediately responsive with live chat, email or phone, and even in the occasional scenarios where they don't have the solution we need, I have noticed I often see it in an update a few months down the road. They make donor-centricity very easy.

Review Source

MM

Michelle M.  
Operations Manager  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Great all around!"

January 17, 2018

5.0

Our office was unanimous in wanting to go with NEON over four other products we extensively reviewed!

Pros

From the moment we started working with NEON it was clear that they stood above the other products in usability and customer service.

Cons

There are a few functions we would like to be a bit cleaner or easier to use but I'm assuming that will come over time as they continue to improve the product!

Review Source

MM

Molly M.  
Director of Development  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great System, taking SLIGHTLY longer to learn than expected"

January 24, 2017

5.0

So far I love NEON and as our organizations brand new development coordinator I'm glad I've been able to start using it right away. It's taken more time to get used to than I thought it would, but it's a big, very capable program with lots to offer my biggest concern is I won't know how to use it to its full potential! While there isn't a ton of ongoing live support there are dozens of training videos and how-tos available online. I have no doubt I'll be really up and running with this soon! Such a great switch from our old, cumbersome, outdated CRM from last year!

Pros

Good price, able to get started right away, some handy integrations, very friendly staff, tons of online webinars and recorded how-tos

Cons

Could use a few MORE integrations though I've heard more are in the works. Is taking me just slightly longer to figure out than anticipated.

Review Source

BG

Ben G.  
Treasurer  
Civic & Social Organization  
Used the software for: 6-12 months

### "NEON has transformed our ability to centralize all of our clients information"

March 15, 2018

5.0

Neon is great for small to mid sized non profits, but once companies get too large I can see it becoming slightly more challenging to maintain business processes with. This is my perspective, but being that we have not grown to that size yet, I don't know whether my thoughts are true or not.

Pros

Everything regarding our stakeholders in one place ability to track our donations, and even receive donations through the platform

Review Source

AE

Anae E.  
Cashier  
Design  
Used the software for: Less than 6 months

### "Very helpful for organizing funds for a non profit. Takes a lot of stress off small non-profits "

March 7, 2018

5.0

Organization, and a better understanding for buisness

Pros

This software basically can be built into the non-profits website so its fairly easy to use. Its truly an amazing software because it can be stressful to run a non-profit

Cons

Challenging to understand at first, but how-to videos are helpful. Too new to know any limitations. Once you get the hang of it its very helpful

Review Source

KS

Kyle S.  
Executive Director  
Environmental Services  
Used the software for: 6-12 months

### "Should have switched to Neon a long time ago!"

November 25, 2017

5.0

Pros

Very easy to use compared to CRM's that are not built for nonprofits. So nice to have the reports and features we need right there on the front page. Great training videos and good customer support.

Cons

Takes some time to set up for your organization. Almost a year in, there are still features we haven't had time to fully set up and take advantage of.

Review Source

DE

Dave E.  
Director of Development  
Religious Institutions  
Used the software for: 6-12 months

### "wonderful!"

May 8, 2017

4.0

Pros

Web based; ease of use; can track everything needed; ease of electronic contact and marketing; non-profit based; very responsive; inexpensive.

Cons

Our old database was family or household based; Neon is individual based; fortunately we are trying to solve the problem through custom fields and custom imports. Individuals generally do not give by themselves - families give as a joint venture.

Review Source

NH

Nanmarie H.  
Volunteer  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Professional. Supportive. Beneficial. "

April 27, 2018

4.0

Appreciate the sales dept was very professional. Followed up with me. Answered all my questions. Most of all, he was honest about what Neon could or couldn’t do.

Pros

I am very excited about the potential Neon provides our organization not only to grow but also to be better at what we currently are doing.

Cons

I am not sure since we just signed up with Neon. Would really like to see Constant Contact integration soon.

Review Source

Response from Neon One

May 15, 2018

Hi Nanmarie, We're excited to be a part of Ad Fontes Academy's growth as well! We can't wait to see what you'll be able to do with Neon. We're also excited--since you mention it--to announce that our Constant Contact integration is now live and available to all Neon users. Please visit https://www.neoncrm.com/product-update-constant-contact-integration/ to see everything you'll be able to do with one of our most robust integrations to date! -Your Neon Team

CJ

Carly J.  
Development Director  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Very User Friendly"

June 19, 2017

5.0

Pros

The reporting is easy and simple. I can get what I need with the click of a button! The rest of my staff was able to use the database with little training.

Review Source

AA

Ashley A.  
Director of Development and Communications  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Onboarding"

July 3, 2017

5.0

Pros

We're a brand new user and cannot speak aboutthe system as of yet, but the customer service that we received as we learned about the software was impeccable. Joe was a great resource and I can't rave enough about him.

Cons

Unfortunately, we have not used the system long enough for an accurate answer to this question. So far, everything looks great.

Review Source

GW

Gregory W.  
Parent volunteer - technical specialist  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Great for schools k-12"

July 11, 2016

5.0

Pros

Cloud based and many similar organizations, like ours, use it. Vendor provides lots of support and training and listens to its customers.

Cons

So far not much. There are a few things, and some things they update quicker than others.

Review Source

HN

Hali N.  
  
  
Used the software for:

### "Great CRM option"

April 14, 2014

4.5

Pros

I like the intuitive feel, the extent of capabilities, and the availability of step-by-step training videos, the knowledge base, and the community forum as well as the quick turn around on support tickets. Also, the cloud-based options, as well as the integration options, were vital to our organization.

Cons

With the extensive list of customizable options and forms comes the overwhelming task of ensuring everything is built out, all settings are correct, and everything is linked in the appropriate places, which is quite daunting.

Review Source

Bill B.  
CEO  
  
Used the software for:

### "A Stellar Fundraising Tool"

October 4, 2013

5.0

Contributions to our charity skyrocketed after we began using NEON's many helpful tools. Their technical support is world-class, too! Everything about this company is simply first-rate.

Review Source

RF

Risa F.  
Director of Strategic Advancement  
  
Used the software for: I used a free trial

### "Neon CRM offers great features and is prices for a non-profit budget!"

October 4, 2017

5.0

Pros

Neon offered a one month trial that allowed us to explore the CRM with access to most features. It's intuitive and user friendly with lots of options for customization. We appreciate being able to add services as we grow into them.

Cons

Pulling reports is simple, but I haven't found a way to add a heading other than adding it each time.

Review Source

LM

Liz M.  
Admin  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Simply Excellent!"

March 5, 2019

5.0

Pros

The event management piece- everything we could need is there and easily accessible.

Cons

There is a slow turn around time with customer support.

Review Source

BP

Brittany P.  
Executive Director  
Civic & Social Organization  
Used the software for: 1-2 years

### "Fantastic Donor Software for a Non-profit Organization"

June 21, 2016

4.5

Pros

This software is relatively user friendly and their tech support is great.

Cons

The volunteer module could use some work, it is a bit complicated for our needs as we don't generally have volunteers on specific projects.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.