# Page 18 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is Neon CRM the right Nonprofit solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102088/NeonCRM/reviews

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Neon CRM

4.3 (609)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 18 - Reviews of Neon CRM

## Showing most helpful reviews

Showing 426-450 of 609 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AB

Alena B.  
Administrative Intern  
Civic & Social Organization  
Used the software for: 6-12 months

### "After a lot of exploration, the tool is very useful for personnel/volunteer management. "

October 30, 2017

4.0

Pros

There are many features- particularly the qualified lists you can generate and export - that make volunteer management much easier. The ability to assign tasks is also helpful.

Cons

The tool is very cumbersome to navigate for new users. It would be beneficial to allow user to customize options and menu items to simplify navigation.

Review Source

PS

Patti S.  
  
Religious Institutions  
Used the software for:

### "Excellent System"

August 12, 2014

5.0

Pros

We just switched over to Neon about six months ago and love it. We had tried our own CRMs, as well as a few big ones. Nothing beats this system, especially the price. Their customer service is excellent.

Cons

There are some quirks, as with all products, but for the most part, when we have a problem, it is resolved quickly, and if it is a programing issue, they put it on the list to fix. About the only thing I can say is that it would be nice to be able to run different reports, but I am able to get the information I need.

Review Source

HH

Holly H.  
Development Director  
Hospital & Health Care  
Used the software for: I used a free trial

### "We feel very comfortable getting started with the NeonCRM software"

October 16, 2017

4.0

Pros

I'm really excited to dive in and see what this product can do for our nonprofit. We are really looking forward to using it this year in raising funds for end of year.

Cons

Sometimes it can get a little confusing just following the online videos. I wish live training was offered without an additional fee, but we will make it work.

Review Source

EM

Erica M.  
  
Civic & Social Organization  
Used the software for:

### "Great, Fully Featured CRM"

October 6, 2014

4.0

Pros

For our small, non-profit association, this really met all our needs for a CRM. It has a robust database driving it that tracks all of the membership data we collect and a really flexible interface. It integrates into our existing Expression Engine website. Their support and training is excellent, as well!

Cons

There are a couple of things (like no automatic alphabetizing for custom fields, and having to manually resolve all duplicates from the initial import) that are a little clunky, but nothing that can't be managed.

Review Source

WR

William R.  
Office Manager  
Civic & Social Organization  
Used the software for: 1-2 years

### "Neon is easy to use and efficient."

June 10, 2018

5.0

Pros

Its accessibility.It is easy to update member information and enter new member data. It is reliable.

Cons

I can't think of anything I don't like about it. Perhaps I could do without the mail merge option at the end.

Review Source

EG

Elizabeth G.  
Director  
  
Used the software for:

### "NeonCRM review"

September 13, 2017

4.0

I'm not very happy that you can't self-import your volunteer database. That seems like it should be a basic function of the self-import feature, but in reality, you're probably just not letting users do this so that we have to pay you to import our data. Also, I feel like the import fee should be on a sliding scale...the more imports you have, the more money, the less imports you have, the less money it costs.

Pros

It's very user-friendly and has a nice updated design.

Cons

I don't like the self-import limitations that you have imposed that make it difficult to import things ourselves, and not pay you to do.

Review Source

JP

Jennifer P.  
Director of Development and Communications  
Civic & Social Organization  
Used the software for: Less than 6 months

### "So many features in one system"

April 6, 2018

5.0

Pros

One system to manage everything we offer We can set up our membership levels exactly as we need them Great report features Page looks like our website Tutorials are very thorough and easy to follow

Cons

None so far - I have barely started using the system but have not run into any issues. I will provide an update if I do.

Review Source

MW

Megan W.  
Executive Director  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Thank you for all of Neon's patience!"

August 15, 2017

5.0

Thank you

Pros

We have had a slow time getting converted to Neon and we have really appreciated the support we have received from our liaison at Neon. He has been understanding and very helpful.

Cons

We haven't started using the system yet - nothing so far. We will need to use it for a while to determine if there is any issues.

Review Source

CP

Chitra P.  
  
Fine Art  
Used the software for:

### "Overall good database for the price"

August 17, 2014

4.5

Pros

Between training videos, written instructions, and a responsive support desk, there's great help available if you have any questions and want to figure things out on your own. The system is also user-friendly enough to make self-education possible.

Cons

When I used the system, I had some issues with the way the membership section was set up. It didn't seem to have some basic components of functionality that you'd expect. However, this was early on with the system, and I'm sure they've updated it since then.

Review Source

JC

Jennifer C.  
Choir Coordinator  
Fine Art  
Used the software for: Less than 6 months

### "Courteous service & excellent product!"

May 25, 2017

5.0

Excellent value for the price!

Pros

After a little digging in, it's quite easy to use this system. The customer support has been very friendly and informative.

Cons

I wish the data importing feature was just a little more intuitive, and it would be nice to be able to edit fields without having to go back to the main settings page.

Review Source

MW

Matthew W.  
Fellow  
Philanthropy  
Used the software for: Less than 6 months

### "Easy sign up process"

July 17, 2018

5.0

Pros

Helpful customer service and sales team that walked us through the software, beautiful web design templates, easy to use backend system, abundant support, good value.

Cons

Some additional site options come at a significant cost, some wait time to get web design started as the web team seems slightly overloaded.

Review Source

KD

Katy D.  
Development & Outreach Librarian  
  
Used the software for: Less than 6 months

### "Great value for the price"

October 15, 2016

4.0

Neon CRM offers a lot of functionality for a great price. As a small non-profit organization, we need a system that offers a lot of functionality without breaking the bank. Neon definitely fills those requirements.

Pros

Account setup is easy; soft credits simple to apply; reports are easy to create

Cons

Unable to change content of acknowledgment letters on the fly

Review Source

JE

Jaime E.  
Executive Director  
Philanthropy  
Used the software for: Less than 6 months

### "Great platform for our group"

October 17, 2016

5.0

NeonCRM has been a welcome addition to our office. We struggled before finding database systems that were easy to use without a lot of training. This program does it all. easy to use, changeable and extremely effective in gathering information we need to day to day work.

Pros

Ease of use, accesibilty

Cons

could be a bit more customizable when dealing with user functions.

Review Source

BF

Brad F.  
Immediate Past President  
Fine Art  
Used the software for: Less than 6 months

### "Good Product for a small NFP"

October 12, 2017

4.0

We have a number of IT professionals on our board and active as volunteers in our NFP, but I suspect that less sophisticated users would struggle to accomplish some tasks that ought to be more intuitive. On the other hand, the software is very versatile and allows for a high level of functionality for a pretty reasonable price.

Pros

The functionality is pretty straightforward in NeonCRM. We are able to figure out pretty quickly how to accomplish what we need to do.

Cons

Some menu trees are not as intuitive as they ought to be. The Fundraising menu, for instance, does not make it easy to figure out how to create acknowledgement letters to donors. This is a very basic function that most not-for-profits are likely to need.

Review Source

JP

Joan P.  
Executive Director  
Fine Art  
Used the software for: Less than 6 months

### "NEON was a great decision"

December 21, 2016

1.0

Our organization was using spreadsheets to keep track of everything. Running reports was a nightmare. Now with just a few clicks we can run reports, send emails and accept money. After doing our research and choosing NEON, I know we made the right decision. Not only is the database great, but the customer service and support are wonderful as well. You can't go wrong with choosing NEON.

Review Source

CC

Caitlin C.  
Finance Team Member and Ministry Leader  
Religious Institutions  
Used the software for: I used a free trial

### "non profit driven"

October 15, 2019

5.0

Overall, this software program is on top of ease of use for donors, making donating simple.

Pros

What I like most about this software is how it's driven to reach donors, manage one's donors, and facilitating non-profits with reaching out and connecting with donors.

Cons

What I like least about this software is having the option put out there for connecting the donors within the non-profit, encouraging donors to get involved. If they're willing to give money then encourage willingness to be incorporated and involved.

Review Source

JW

Jason W.  
Communications & Membership Coordinator  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Why NeonCRM is the best fit for my member-based nonprofit."

June 30, 2016

4.5

Pros

The product and support are both top-notch. A common reaction from my team while using the product has been, "they thought of everything!" The system is intuitive and automation is paramount, which will save my nonprofit both countless hours and result in significant overhead savings. The automated membership system is my favorite factor, as my membership organization will be completely transformed. Also, the integrated event calendar is way-cool. Online tutorials and video trainings are really handy and made me feel completely confident and competent as I learned the new system.

Cons

No negatives yet to report. The system has met if not surpassed my expectations in every way.

Review Source

FH

Faith H.  
Admin  
Religious Institutions  
Used the software for: Less than 6 months

### "Great Support"

January 25, 2018

5.0

Pros

Cheaper than any other option I looked at, great support (already!), easy to use system, ability to have households, build reports, and create custom forms

Cons

The only con is having to manually put each transaction with a person instead of it automatically matching after the first transaction.

Review Source

LB

Lisa B.  
  
Fine Art  
Used the software for:

### "Happy with NeonCRM"

October 15, 2014

5.0

Pros

We are currently in the data entry stage of using NeonCRM and are publishing as we go. We have found that the data is easy to manage and can contain a lot of information. The online support and tutorials are very helpful. I like that our members will be able to access their accounts to see what activity they have had. This software will be extremely helpful in our future planning.

Cons

There are so many parts to this product that it is difficult to learn in a short amount of time.

Review Source

MB

Michelle B.  
Executive  
  
Used the software for:

### "Working with Neon"

March 1, 2016

4.0

With increased proficiency and knowledge of the inner-workings and capacity of Neon, it has over time served us much more effectively. That said, the early years (2011...) were rough and use of the tool not maximized. We've also struggled with the "face" of the donate page and while we're paying the $300 to have it customized, I think that has been one of the biggest downsides. It is imperative that the donor experience be seamless and remembered for ease, not hassle and initially we got lots of negative feedback from donors about Neon's donate page design. But, that's fixed. We're enjoying new functionality!

Review Source

PD

Paul D.  
Executive Director  
Religious Institutions  
Used the software for: Less than 6 months

### "Excited to get started on this software.....so far, so good!!"

April 22, 2017

4.0

We have only used the free version so we are hoping this is as great as we are expecting.

Pros

We love that this is web based, we can get most of our data in one place and doesn't charge per user!

Cons

As we have been only using the trial version we have found that it is not as customizable as we first thought.

Review Source

DM

Drew M.  
  
Philanthropy  
Used the software for:

### "Great experience with NeonCRM"

July 10, 2014

4.5

Pros

NeonCRM allows us to manage all of our data as efficiently as possible and smartly house our non-profit's institutional knowledge. It's a functional and intuitive software. They are always improving and developing new features, and updates are automatic.

Cons

This software has a lot of features and a lot of potential, which is great, but also figuring it all out is going to take you a good amount of time. The more time you spend with it, the more familiar it becomes.

Review Source

BA

Brooke A.  
Co-Interim Executive Director  
Fine Art  
Used the software for: I used a free trial

### "Can't wait to start using!"

June 11, 2018

5.0

Pros

Pretty much everything - does all we need it to do in a user-friendly format. Free trial and demo was great at showing us what the software is capable of. It is going to change things for the better in our organization.

Cons

I'm not sure why there is a 5 day turnaround on getting login credentials after signing agreement.

Review Source

Response from Neon One

July 6, 2018

Hi Brooke, We're happy to know that Neon is helping to increase Blue Line Arts' impact! To answer your question, the delay between signing and handover is so our development team has a chance to build and test your database, including the CRM itself, all of your Neon forms and pages, and any additional modules you selected. We hope it was worth the wait! -Your Neon Team

Camp S.  
  
  
Used the software for:

### "Neon Software is a great way to organize donations and payments!"

March 1, 2016

5.0

A little hard to navigate at first, but after some practice the system was easier to navigate.

Review Source

HL

Heather L.  
Director of Community Engagement  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Professional Software that's user friendly"

July 31, 2017

5.0

Pros

Clean and intuitive software that is easy to navigate, and you don't have to be a tech-person to be able to use.

Cons

Customer service isn't free for the initial migration and upload of data. If you have a lot of data you are going to have to pay for their support.

Review Source

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