# Page 19 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is Neon CRM the right Nonprofit solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102088/NeonCRM/reviews

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Neon CRM

4.3 (609)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 19 - Reviews of Neon CRM

## Showing most helpful reviews

Showing 451-475 of 609 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AB

Allison B.  
  
Civic & Social Organization  
Used the software for: Less than 6 months

### "NeonCRM Donor Database"

February 23, 2015

5.0

Pros

It's user-friendly and a great value. I have used several other donor products. NeonCRM is the best by far. It is easy to use. I can get the information I need very easily. The people that work for NeonCRM are so easy to work with. I have used several other donor products and will never leave NeonCRM. The people that work for NeonCRM are easy to work with and very knowledgeable about the product. I love the idea that donors can go in to the database and change their personal information or print tax receipt. The ability to register for events on this database is wonderful.

Cons

Nothing! This is a great product. They keep adding new features.

Review Source

GS

Gabriel S.  
  
  
Used the software for:

### "An outstanding platform for Non-profits"

June 23, 2014

5.0

Pros

Neon is a fantastic platform for Non-profits and it's backed by Z2 Systems customer support, which is a major benefit. Neon is constantly improving and coming out with new features. Their customer support responds almost instantly when we have questions.

Cons

It's not free! We have to pay for it! But in all seriousness, I haven't really found any pitfalls or downsides. Like anything, there's a learning curve, but we were able to quickly overcome it.

Review Source

KM

Katie M.  
IT Manager  
Environmental Services  
Used the software for: 6-12 months

### "Way better than our old CRM system!"

July 6, 2016

3.5

Pros

We like that everything is finally stored in one place. Neon allows us to keep all of our data in one program and allows customers to access their own information on file.

Cons

Neon is not as customizable as we initially thought. There are a few things we wish were different about the software.

Review Source

BV

Boris V.  
Management Analyst  
Philanthropy  
Used the software for: Less than 6 months

### "Good basic CRM database with fundraising features."

October 19, 2017

4.0

Pros

Has good CRM functions and price. Good for small organizations that do not need a full fledged CRM database.

Cons

More CRM features, such as assigning tasks to multiple users, having calendar show items due (like gmail), etc... Reports not that easy to build

Review Source

SR

Stephanie R.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great software for nonprofits"

December 31, 2019

4.0

NeonCRM has great features for nonprofits, and will be a strong asset for this growing nonprofit to stay organized in the future.

Pros

I've recently helped a nonprofit transfer their CRM to NeonCRM. It has great features for a nonprofit, and I think will prove very valuable as the nonprofit grows.

Cons

It's not intuitive to use at all. We have scheduled multiple calls to understand everything the software can do, and get it set up correctly.

Review Source

RA

Rob A.  
Director of Development  
Civic & Social Organization  
Used the software for:

### "Great value. Nice UI. Helpful staff."

August 29, 2016

4.5

Pros

I like Neon's user interface and the ease in which one can learn how to use it. It has great integrations, and I think the event feature is going to be really helpful.

Cons

I do wish Neon would add the ability to automate activity creation and reminders. For instance, every time you add a new individual contact, a series of standard activities would be added (i.e. send donor welcome package, thank you call from Director of Development, etc.).

Review Source

LM

Leigha M.  
Policy and Governance Officer  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Customer Service is Amazing!"

July 3, 2017

5.0

Pros

Sales team was very responsive and informative. I felt very comfortable with NeonCRM before even adopting it due to the consistent support.

Cons

I haven't found anything yet that I feel is a con.

Review Source

ED

Emily D.  
Development Director  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Neon Review "

December 16, 2016

4.0

Our experience with Neon is one of solid functionality, great reporting and overall ease of use for our team.

Pros

Peer-to-Peer fundraising Reports Donor segmentation Batch donation imports

Cons

Receipts- unable to pull a receipt that shows in-kind giving for donors

Review Source

MM

Melanie M.  
Fundraising/Marketing Coordinator  
Philanthropy  
Used the software for: Less than 6 months

### "It was simple and felt supported"

October 17, 2018

4.0

Pros

I like that it will keep my office organized and allows us to integrate other platforms that we use, seamlessly

Cons

I do not like that some of the features do require thorough research in order to learn, since it is not as simple as expected.

Review Source

LJ

Liz J.  
Executive Assistant  
Civic & Social Organization  
Used the software for: Less than 6 months

### "New User Learning NeonCRM"

May 4, 2017

4.0

Our consultant was wonderful.

Pros

Ability to do many things we haven't been able to do in the past. Integration with our website is great.

Cons

Many of the functions are not intuitive. Much trial and error required to make things work the way you'd like.

Review Source

TH

Taylor H.  
Co-Founder  
  
Used the software for: Less than 6 months

### "Great Experience!"

June 20, 2017

5.0

Pros

The customer service from this company is awesome. I think this system will really work for our company.

Cons

I don't really have any cons, but I do feel like the Go To Meeting app the company uses can be kind of confusing to use for people.

Review Source

JK

Jennifer K.  
  
Fine Art  
Used the software for:

### "NeonCRM is a great tool for small museums and non-profits"

August 22, 2014

5.0

Pros

We found the software to be a highly useful tool in all aspects of our revenue-generating activities. The ability to generate detailed reports on donations, shop sales, and other areas has been invaluable to streamlining our daily workflow. For full-time employees, the system was fairly simple to learn and incorporate into the museum.

Cons

It can be a little cumbersome to teach to other employees since the system is so extensive.

Review Source

SW

Stephanie Watson  
  
  
Used the software for:

### "A CRM Designed for Nonprofit & Associations"

December 14, 2012

5.0

If your nonprofit or association wants an easy way to track and communicate with each other and with your all-important donors and volunteers, NeonCRM is a good place to look. It can easily become a natural part of your existing website and the deep database functionality allows your staff to work much more efficiently on a day-to-day basis. NeonCRM makes it simple to connect personally with your constituents, building a family of donors for your nonprofit or to grow your member-base without creating a ton of manual entry and tasks for your staff.

Review Source

KF

Kate F.  
Sr. Administrative Coordinator  
  
Used the software for:

### "Good product, great customer service"

March 21, 2016

4.0

We are a small, scientific not-for-profit company using Neon for our membership database. Neon is easy to use and frequent updates improve the experience. It can be difficult to locate email templates/notifications/areas to update forms we have on our WordPress site BUT! I was given the responsibilities after the employee responsible for updated left. That said, the customer service team is outstanding. When I open a ticket, I get a confirmation immediately. I get a solution very quickly after that. They are very patient and knowledgable.

Review Source

HR

Holli R.  
  
  
Used the software for:

### "Easy to use, great features, easy to learn, good support"

September 15, 2014

4.0

Pros

I received great service all the way through the process (selection, transition, setup, training). The product is straightforward to learn and use, the transition of my data went very well, and I appreciate the fact that we are not tied into a contract; we pay month to month.

Cons

I had to do quite a bit of digging sometimes to find the information I needed to make a change on a page. The search function is a bit cumbersome.

Review Source

MC

Michael C.  
Executive Director  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Good so far."

September 26, 2017

5.0

A+

Pros

This product is easily customized. I like how it is user friendly. Customer service is great also. Neon is good.

Cons

Not client focused. The system would be more useful if it tracked client and personal data as well as funder data.

Review Source

JS

JoJo S.  
Operations Assistant  
  
Used the software for:

### "3 months in & loving it"

March 1, 2016

5.0

We got our system up and running just about three months ago and it has been wonderful. Casey Wittekind was absolutely amazing to work with and went so above and beyond for us. NeonCRM isn't the most intuitive program, but they make it really easy to find answers whether it be on forums or their training videos. Right now, it's primarily used to track donations and donor information. I feel like we have barely scratched the surface on all the things it's capable of! I love the report feature and how easy it is to filter search criteria.

Review Source

SH

Scott H.  
Executive Director  
  
Used the software for: Less than 6 months

### "Scott"

January 5, 2017

5.0

Neon has been a very helpful for our start-up non-profit. With very prompt, detailed, and kind help from the support team (they have been fantastic), we have been able to get NEON up and going to do our most important tasks quickly and we are now working on growing into more of the many features it offers. We are a small team and do not have a person dedicated to working solely on the database, so the webinars and support have been crucial to our early success with NEON. I would highly recommend to any non-profit looking to better organize all of the many details it takes to run a successful organization.

Pros

o support ease of basic functions reports

Cons

\- outgoing communication and forms is not very intuitive

Review Source

JJ

Julbens J.  
Founder/President  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Great service"

April 26, 2017

5.0

n/a

Pros

how they help Non-profit to get donation, and manage member, and how they help you manage your volunteer

Cons

I like everything about it, I have no problem with it so far. I just signup with the program so I have to check it

Review Source

KL

Kristie L.  
Executive Director  
Civic & Social Organization  
Used the software for: Less than 6 months

### "First Event !! Awesome"

October 26, 2016

5.0

We had an event coming up before I knew I would be able to 'set' the whole system up, but was able to use NEON and our INSPIRE website to take care of registration and payments - it worked like clockwork. I am now setting up the CRM and will be importing data shortly. Very excited!!

Review Source

BK

Brenda K.  
  
Civic & Social Organization  
Used the software for:

### "NeonCRM is a great product, and their team is wonderful to work with."

August 21, 2014

4.5

Pros

The product is very easy to use, has many great features that integrate easily with existing products we use for online donations, mass email, etc. The staff is very knowledgeable and friendly. We looked at several other products quite extensively before settling on Neon. It is intuitive and easy to customize.

Cons

The volunteer tracking is a bit cumbersome to set up, but once in place, it should be easy to use.

Review Source

CW

Caitlin W.  
Executive Director  
  
Used the software for:

### "Easy to use, reliable, reasonable price"

March 1, 2016

5.0

NeonCRM has great customer service. Their team also responds quickly to emails or phone calls. It also is very easy to use. My staff immediately felt comfortable in NeonCRM and are able to more efficiently run our non-profit with the help of NeonCRM. NeonCRM allows us to provide accurate reporting to our board, donors, and the public. My organization uses NeonCRM to track all donor-related information and for mass communication, tracking grant progress, distributing newsletters, and reports. The price is also very reasonable.

Review Source

LZ

Lauren Z.  
Director of Marketing  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Great Product, Great Experience"

January 18, 2016

4.5

Pros

As a very small non-profit I have found that NeonCRM offers the tools that I need with lots and lots of tools that I continue to integrate as we grow. Compared to other software, they offer a great variety of customization. I don't feel like I have to pay for things that I will not use. I found that the price is the best value for this level of customization and customer service.

Cons

Due to the multi-functionality and many many tools....it can be bit overwhelming! But that is case with any new software! Although I found the set-up consultation to be too expensive, I do understand the added value.

Review Source

JS

Jen S.  
Chairman of the Board  
  
Used the software for:

### "Good for big. Good for small."

March 1, 2016

4.0

Our organization is on the smaller side. We are only entering our 6th year and our overall budget is still under $100K. But we would never have a chance of getting there without a software solution like this. NeonCRM allows us to use the parts we need now, and then will allow us to grow into our needs down the road, without having to hop systems all over again. It was relatively easy for us to set up the parts we needed ourselves. We are now 5 months in and already seeing the benefits of using the management system.

Review Source

MD

Mary D.  
Manager  
  
Used the software for: 2+ years

### "Good software"

March 16, 2018

4.0

Pros

This software is great for running reports and the ability to assign tasks once you get past the learning stage.

Cons

Learning a new software is always a challenge. If only it could be easier to get setup. It takes a little while to get going.

Review Source

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