# Page 20 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is Neon CRM the right Nonprofit solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102088/NeonCRM/reviews

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Neon CRM

4.3 (609)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 20 - Reviews of Neon CRM

## Showing most helpful reviews

Showing 476-500 of 609 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AL

Andi L.  
Executive Director  
Hospital & Health Care  
Used the software for: 6-12 months

### "Neon has really helped us streamline processes and communicate better "

July 1, 2016

4.0

Pros

Ease of use, functionality. helps us make more informed, data-driven decisions

Cons

Cost -- even though it's very reasonable, our small nonprofit could really benefit from additional modules, but we can't afford them at this time.

Review Source

RD

Robert D.  
Board Member  
  
Used the software for:

### "Excellent easy-to-use, intuitive software, which is supported by knowledgeable & responsive support"

March 16, 2016

5.0

Pros: Easy to use. Very intuitive. Ability to change and update without any hurdles. Strong ability to customize with use of common sense tools. Very responsive support team for all facets of need. Most of my problems were just user error, which were dealt with very professionally and with supporting documentation. Set-up system by myself with Neon strong support and some online classes. Data Conversion went very smooth. Have been using system for over one year now.

Review Source

MP

Melissa P.  
USA Coordinator  
  
Used the software for:

### "We Love NEON!"

March 1, 2016

5.0

We love NEON so much, and we are so thankful to have such a wonderful and reliable place to manage all of our information. From donor demographics and contact information, event planning, fundraising pages, volunteer hours & time sheets, to everything else in between - everything we need is right in NEON. Anytime we have issues, questions or concerns, we submit a ticket and receive a response with help from someone on the NEON team almost instantly! Thank you for everything :)

Review Source

TB

Tamie B.  
Registrar  
  
Used the software for:

### "This will be our first go-round with Neon, and we look forward to its ease of use."

May 14, 2018

4.0

The sales rep was very helpful, responsive and timely. We appreciated his attention to our many questions.

Pros

The feature that allows group registrations was the deciding factor for us. That feature sets Neon apart from other options we investigated.

Cons

Have not ventured that far into the product yet - just building our site now. Once we build our site, we will have some experience under our belt.

Review Source

JS

Jennay S.  
Administrative Assistant  
  
Used the software for:

### "NeonCRM has been a great donor management program for our organization. "

March 4, 2016

4.0

NeonCRM provides all the necessary functions of a donor management system that our organization needs, while also offering additional features and modules to pursue in case of expansion. Running reports, generating mailing lists, and organizing donor information are all things Neon does well. We use the connection to Quickbooks, and while this, once set up, works decently well, it would be nice to have more detail in the way donations are synced with this accounting software.

Review Source

PC

Peter C.  
Information Technology Volunteer  
  
Used the software for: Less than 6 months

### "Just completed a 5 month comprehensive review of Non-Profit CRM systems and NeonCRM came up as our 1st choice!"

August 22, 2018

5.0

Pros

Great features and functionality with terrific options to customize and establish the foundation for future growth. Sales support superb and on-line help and training videos are outstanding. Given the scope of the features and functionality the user interface is intuitive and relatively easy to navigate. Very happy with reasonably priced consulting options to help us transition from our current platform.

Cons

We have found that setting up templates for email campaigns is not user friendly as it is not a what you see is what get, easy drag and drop process.

Review Source

JN

Jane N.  
President  
  
Used the software for:

### "Program is more intuitive than most, resourses are easily available, customer service is excellent."

March 4, 2016

5.0

We needed a donor database that linked to our website for online donations and event tickets. The program we were using was both expensive and extremely hard to use. Nothing about it was intuitive, few resources were available on site, and customer service was at extra cost. We moved to NeonCRM and have been extremely please. It enables someone with limited computer skills to build donor and event pages and even lets donors have limited access to manage their accounts.

Review Source

JC

Joanna C.  
Development Coordinator  
Fine Art  
Used the software for: 6-12 months

### "Thorough but challenging"

July 28, 2016

4.0

Pros

I like the member report feature. I also like that you can produce a variety of reports with a variety of columns. Very customizable.

Cons

I hate the member report feature platform. Very cumbersome user experience.

Review Source

JF

Joni F.  
Administration Coordinator  
  
Used the software for: Less than 6 months

### "New to NeonCRM"

October 27, 2017

5.0

I am excited to get starting using all the elements of NeonCRM

Pros

The pros are: cost, design, look and robust application. Although I am new to NeonCRM, so far, I am liking what I see.

Review Source

TB

Tim B.  
Executive director  
Religious Institutions  
Used the software for: 6-12 months

### "Ease of implementation"

March 25, 2021

5.0

Great pricing. Good user experience.

Pros

I found the online help resources to be easily accessible and extremely helpful in setting up my initial contacts and configuring my web pages.

Cons

It was a little less intuitive to customize the dashboards with my own look and feel.

Review Source

Response from Neon One

March 31, 2021

Thank you for the review, Tim!

MB

Marcia B.  
  
Religious Institutions  
Used the software for:

### "Neon review"

June 19, 2014

2.0

Pros

Once you figure out how to do something it works pretty good.

Cons

Really difficult to figure out how to do things, getting help needs a lot of improvement. It would be better if you could just pick up the phone and actually talk to someone. The initial training was okay - but the person talks way too fast to be able to remember and use things in the future.

Review Source

RS

Rich S.  
Exec Dir.  
Religious Institutions  
Used the software for: Less than 6 months

### "Fantastic support"

January 31, 2017

5.0

Sam has been incredible with quick response and information to transition from our antiquated system to what seems to be a phenomenal system. More reports than we'll ever use without having to customize.

Review Source

ES

Eric S.  
Executive Director  
Religious Institutions  
Used the software for: Less than 6 months

### "New to Online Software"

September 2, 2016

4.5

Pros

Neon was very helpful and patient with all of my questions. We slowly walked through all of the features they had to offer. I did this with many other providers and landed on Neon because they were able to do everything I needed to be able to do. A good system that is able to meet our needs of an older nonprofit in which we still receive the majority of our donations through individual paper donations.

Cons

The 1,000 records benchmark. We will hover close to that number and as soon as we grow over 1,000 it will mean quite a price jump.

Review Source

MC

Marisa C.  
  
  
Used the software for:

### "Neon review"

January 5, 2017

5.0

Neon is used to keep database for all our donations made to our company. It is a great way to keep all clients info in the system when needed at later times. It is quite easy to use basic functions.

Review Source

GL

Gay L.  
Director of Marketing & Development  
  
Used the software for:

### " The support team is my lifeline."

February 2, 2016

5.0

After about a year of use, I'm amazed at how many things I've learned how to do. Neon has been easier for me to learn to use than other databases I've tried. The guides are helpful--once I find the section I need. There is a lot of information in those guides. Sometimes too much. The support team is my lifeline. Every single person I've encountered has been patient, helpful, & knowledgeable. The support service really sets Neon above the rest.

Review Source

CK

Chantelle K.  
Director of Operations  
Civic & Social Organization  
Used the software for:

### "Great platform"

February 24, 2017

5.0

I've recently started using NeonCRM and it has made all our lives so much easier. It's the most convenient and most structured platform I've ever used. The tutorials also goes a long way in helping explain all the functions

Pros

Almost all aspects of your nonprofit run off one platform.

Cons

It's a little difficult to figure out all the settings in the beginning

Review Source

JS

Jamie S.  
  
Primary/Secondary Education  
Used the software for:

### "Neon helpful to small non-profit"

February 25, 2015

4.5

Pros

The system has been easy for relatively non-tech savvy users (with a little training and backup support from the tech savvy member of the organization), especially with the ability of many to use and to use from home.

Cons

How to code things as campaigns or projects not always easy when one wants the information to be used for different purposes.

Review Source

DJ

Dana J.  
Operation Manager  
  
Used the software for: 6-12 months

### "Neon has worked great for our org."

November 13, 2018

5.0

Great product

Pros

Neon is very easy to use, support staff is great and timely. Very interactive crm. the reports are amazing.

Cons

That there is not a paper manual for Neon. I wish that there was, would make referencing so much easier.

Review Source

WK

Weston K.  
  
  
Used the software for:

### "Outstanding Product! "

June 29, 2014

4.5

Pros

It allows me to organize all my data in one place and makes it really easy to gather statistics and to look up info for the different projects that I have.

Cons

I don't like that it takes you all the way back to the account dashboard when you hit the back button when I only want to go back one page. I then have to start things from scratch.

Review Source

RC

Rose C.  
  
Religious Institutions  
Used the software for:

### "Where has this been all my life?"

September 5, 2014

4.5

Pros

It syncs with QuickBooks Online seamlessly. This was the only product I reviewed that anyone could show me that would sync with QBO. Also, the webinars are extremely helpful.

Cons

It is taking quite a while for data migration, although I understand that our data was not coming from another CRM, but from a financial management program.

Review Source

SB

Sherrie B.  
Director of Development  
Higher Education  
Used the software for: 6-12 months

### "Neon isn't all that"

September 6, 2016

3.5

Pros

Very intuitive. Neon is easy to populate and has a great support team.

Cons

Mailing reports are difficulty to sort. Pledge reports do not track payment schedules only payoff date.

Review Source

KV

Kelsey V.  
Director of Development  
  
Used the software for:

### "Great CRM for Small NonProfits"

April 6, 2016

4.0

Our small, startup non-profit was looking for a CRM that was user-friendly, yet not very expensive. NeonCRM provided us with all the features we wanted, including Peer to Peer Fundraising Campaigns, without the huge costs associated with some of the other CRM's we researched. And, we're happy to see that NeonCRM has been continuously updating and improving their CRM - what a great surprise! We're happy to be using NeonCRM.

Review Source

MW

Mary W.  
  
Civic & Social Organization  
Used the software for:

### "Happy so far"

August 14, 2014

4.5

Pros

I like the comprehensive tracking of constituents; it's easy enough to start using it, even though we haven't fully utilized its capacity yet, as we are still learning.

Cons

Some of the settings aren't as intuitive as one may hope for. There is a lot of flexibility with the program, but we need training in order to utilize it fully.

Review Source

AB

Allison B.  
Operations Manager  
Fine Art  
Used the software for: Less than 6 months

### "New to Neon"

June 29, 2017

4.0

Pros

All the options and functions that are bundled together. While we probably won't use all the features out of the gate, its great that they are available. It also integrates with all the products we were already using which made it seem like a perfect fit (Mailchimp, Quickbooks, Eventbrite).

Cons

I'm a little unsure exactly how we are going to customize everything to fit our needs but am confident the consulting and implementation team will be able to help us get this figured out.

Review Source

ES

Eric S.  
Manager  
Religious Institutions  
Used the software for: Less than 6 months

### "So far so good"

January 31, 2017

4.0

Does everything I've needed it to do so far. Handles donations and camp registrations for is very well.

Pros

Very in depth

Cons

Takes a little to get used to the UI.

Review Source

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