# Page 21 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is Neon CRM the right Nonprofit solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102088/NeonCRM/reviews

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Neon CRM

4.3 (609)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 21 - Reviews of Neon CRM

## Showing most helpful reviews

Showing 501-525 of 609 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SF

Shelagh F.  
TTreasurer/SW coordinator  
Fine Art  
Used the software for: Less than 6 months

### "We just got started but our selection process convinced us this had all the functionality we need and for a reasonable price"

July 22, 2017

5.0

There's a ton of systems on the market and more popping up every day. NeonCRM has all the functionality we need and is more user friendly and flexible than similar systems.

Pros

Ease of use. Outstanding documentation with the guides,videos etc. They are super efficient and responsive in terms of the software trial and the purchasing experience.

Cons

Haven't found any yet, but early days. It is tough to satisfy the minimum characters in this box. That would be my only criticism - why make me fill in all these characters?

Review Source

MG

Marilyn G.  
Membership Coordinator and Board Member  
Environmental Services  
Used the software for: Less than 6 months

### "So far very happy with the experience of using NeonCRM."

December 2, 2015

5.0

Pros

The product seems very well thought out. We had a great experience with each person at Neon from the sales to tech support and help in converting to the system from an excel file. I'm happy with the advice on the import.

Cons

Some of the training videos were of poor sound quality but the information was good. They need to re-do some of these.

Review Source

Response from Neon One

December 4, 2015

You are correct - the sound quality could be improved in some videos, and we will be redoing them in the near future. Thank you for your review and welcome aboard! We look forward to working with you for years to come.

JG

Jau G.  
  
  
Used the software for:

### "Excellent for NGO"

November 18, 2016

5.0

I use this for my non for profit and it helps my team focus on what is important and emphasizes shaving time and money we can do what's important in our community

Review Source

RM

Rohit M.  
Executive Director  
  
Used the software for:

### "Great Customer Service"

May 17, 2017

5.0

Pros

Their customer service and willingness to walk you through the process is amazing. Every step of the way, they have made sure this is the right tool for us and walked us through how to use it.

Cons

Still need other software to complement what the tool is not set up to do. I'm excited to see how this tool progresses.

Review Source

TH

Tommye H.  
  
Fine Art  
Used the software for:

### "Neon as a contact management software"

October 29, 2014

3.5

Pros

I like that the software has the capability of tracking members and communications. The complexity I am sure will serve us well once we are using the software consistently.

Cons

It's hard to group members. It's not easy to build audiences and changing information for members. I dislike not being able to edit tokens.

Review Source

LN

Lisa N.  
Historic Preservation Manager  
Fine Art  
Used the software for: 6-12 months

### "NeonCRM is a vast improvement over PatronMail."

July 1, 2016

4.5

Pros

The increased functionality and ease of use, and the excellent support.

Cons

Since I don't know HTML, I would like a more basic option for email communications.

Review Source

MN

Megan N.  
  
  
Used the software for:

### "A lost cost solution with high impact results for small non-profits"

November 27, 2013

4.5

Pros

Their accessibility is phenomenal! When we have an issue, they are quick to address it and really take my feedback into consideration when making improvements and upgrades.

Cons

The reporting can be tricky. The entire CRM is a big puzzle and all of the pieces don't always communicate in the ways I want them too.

Review Source

SH

Salwat H.  
Co-founder  
  
Used the software for: Less than 6 months

### "Very well made"

February 15, 2019

5.0

Worth the time

Pros

User friendly in all sense I personally like the customization it offers The donations can also be tracked in the software Quite efficient with quick book syncing

Cons

The customization is something that can be improved. It is quite a vast software and becomes very difficult to navigate the features

Review Source

LW

Lisa W.  
Foundation Associate  
  
Used the software for: Less than 6 months

### "Great fit for our small nonprofit"

March 19, 2018

5.0

Pros

Easy to implement, import data, and learn functions of the system; customer service is very responsive and helpful

Review Source

KR

Kimberly R.  
  
Primary/Secondary Education  
Used the software for:

### "NeonCRM has helped bring our foundation into the 21st Century!"

December 2, 2014

4.5

Pros

I like the templates and one-click reports, yet I am still able to customize areas. I am starting to think of new ways to capture donor data thanks to NeonCRM offering so many possibilities.

Cons

I wish individual and organization accounts were automatically separated and not lumped together into All Accounts.

Review Source

CL

Connor L.  
Executive Director  
Philanthropy  
Used the software for: Less than 6 months

### "Good Functionality"

April 11, 2017

5.0

It has everything that I need in a CRM. Not the good interface, but man does it work well!

Pros

Functionality

Cons

Hard to get used to at first

Review Source

RP

Rosie P.  
Development Coordinator  
  
Used the software for:

### "User-friendly software that has helped us get better organized"

March 1, 2016

4.0

Pros: User-friendly Easy to learn basics Very helpful staff, ready to help with anything and any question you may have Cons: Sometimes it gets difficult/complicated figuring out how to get the correct report or gather the correct information to pull into a report - it takes some time getting used to I wish there was a way to sell both tables and individual seat tickets for events.

Review Source

JS

Joan S.  
  
Fine Art  
Used the software for:

### "Z2 is reliable, with lots of customization!"

November 17, 2014

4.5

Pros

Customer and technical support is outstanding. A software program is only as good as the people who back it. On all technical levels, their staff is what you would want for support and expertise.

Cons

I would have a liked a few more template options in the email editor, but it's like most email editors.

Review Source

BM

Brandon M.  
Chief Operating Officer  
  
Used the software for: Less than 6 months

### "Great CRM!"

May 19, 2017

5.0

Pros

Integration of all aspects of organization; Intuitive interface; Customer service; QuickBooks integration

Review Source

HR

Heather R.  
  
Environmental Services  
Used the software for:

### "Happy Campers!"

July 18, 2014

4.5

Pros

We received great training and have had quick solutions to support tickets. It has allowed us to free up a great deal of time that was previously spent manually entering constituent data and donations.

Cons

There isn't really anything I don't like. We're pleased with the decision to go with NeonCRM.

Review Source

DR

Deborah R.  
Member Services DIrector  
  
Used the software for:

### "Neon allows us to manage all our needs in one database such as our events. donors, campaigns, etc"

March 28, 2016

4.0

We started using Neon at the beginning of 2015. It was quite a learning curve for us in a small office and would have found it easier to have the option to call to ask a questions verses having to only watch webinars or pay extra for that phone support. Now that we have learned the system for the daily needs of our organization, we appreciate the updates to enhance the program.

Review Source

LG

Leigh G.  
Development Associate  
  
Used the software for: Less than 6 months

### "Relatively easy startup with Neon"

March 24, 2015

4.0

Pros

Neon is very thorough helping you to design the system so that it suits your needs. They give you a 2 hour consultation which is valuable. The price was half of a competitors.

Cons

We wanted to have the ability to see all notes and activities on one page as our employees are not centrally located. This would give us the ability to see what other people are doing with donors, as far as cultivation. I hope that they can add this feature in the future to help with internal communications.

Review Source

JN

Juan N.  
Product Owner  
Computer Software  
Used the software for: I used a free trial

### "A different option for nonprofit companies."

March 26, 2019

4.0

Pros

The look and feel is great, is easy to use and navigate and the insights you can get are good. Is a different and good option to keep track of things.

Cons

The price is high compare to other good options that are out there like pipedrive for instance.

Review Source

JV

Justine V.  
Project Coordinator  
Religious Institutions  
Used the software for: 1-2 years

### "Neon"

April 23, 2018

5.0

Pros

This is one of the easiest CRM platforms available. For someone unfamiliar with CRM and it's functions, this allows the user to manage their data with ease.

Cons

There are no cons with this software. I would recommend this to anyone looking for a useful and intuitive CRM platform.

Review Source

MP

Melissa P.  
Administrative assistant  
Religious Institutions  
Used the software for: 6-12 months

### "Excellent "

October 30, 2017

5.0

Pros

Great for running reports, storing all our donors, email options, and more! Love the video tutorials, easy to learn.

Review Source

KH

Kim H.  
  
Religious Institutions  
Used the software for:

### "Great nonprofit database"

December 9, 2014

4.5

Pros

They cost less yet have been responsive to the needs of the nonprofit I managed, growing with us over time. Our organization tried a better fit, but they couldn't find one.

Cons

The email program jumped around a little when I was using it, yet it got much better over time.

Review Source

JE

Jennifer E.  
  
Civic & Social Organization  
Used the software for:

### "We've been very happy with NeonCRM!"

July 7, 2014

4.0

Pros

All info is on a single page. It integrates with our existing web site. Their customer service is excellent. They release periodic system upgrades to benefit everyone.

Cons

Not all email campaign stats (e.g., most popular links clicked) are automatically tallied for you.

Review Source

RT

Rischl T.  
President  
Religious Institutions  
Used the software for: I used a free trial

### "Great Value"

February 12, 2018

4.0

Lots of great add-on features if you are interested but basics is already and incredible deal. AND they count 'contacts' as people that you have a profile not (does not include email lists with just names and email addresses).

Pros

Can integrate lots of features seamlessly. Focuses on key metrics of donor engagement including retention.

Cons

A bit hard to figure out and navigate at first. Lots of fields to fill out but not maybe too much information. Importing is a bit tricky

Review Source

MS

Mark S.  
President  
  
Used the software for:

### "Awesome Software"

March 2, 2016

5.0

I found this software to be most beneficial to my organization. NeonCRM took the time to train me and the time to help me learn how to navigate the system. Webinars are abundant although I do not have enough time to take them. I have recommended this software on many occasions and most recently to some one I met in the New England area.

Review Source

EH

Erica H.  
Marketing and Operations Director  
  
Used the software for:

### "Meets our small nonprofit's needs"

March 1, 2016

5.0

We are a small nonprofit and we use the fundraising and events modules. They're perfect for our needs and help make planning and selling tickets to events easy. Having used other CRM systems, this one is fairly easy to navigate and once you get it all set up, pretty easy to use. I just wish it did the actual fundraising for us! :)

Review Source

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