# Page 22 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 22 - Is Neon CRM the right Nonprofit solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102088/NeonCRM/reviews

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Neon CRM

4.3 (609)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 22 - Reviews of Neon CRM

## Showing most helpful reviews

Showing 526-550 of 609 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DG

Destiny G.  
Intern  
Philanthropy  
Used the software for:

### "Still in the process, but optimistic about the features"

July 30, 2018

4.0

Pros

Customer support seems very readily available and once all accounts are uploaded, it seems easy to navigate and understand.

Cons

Some fields (such as donors and donations) don't seem totally applicable to smaller organizations that aren't direct program providers

Review Source

MF

Michelle F.  
Bookkeeper  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Neon CRM"

November 8, 2016

5.0

Software was very easy to implement. The training videos are comprehensive and make learning a quick process. I have used other software that doesn't have easily accessible training videos. The ability to only purchase what you need also makes this a great buy for a non-profit.

Pros

Easy to use. Intuitive. Works well with Quickbooks. Great value in tracking volunteers.

Cons

We haven't had any problems yet. Customer service follows up regularly to ensure we are taken care of.

Review Source

PS

Patti S.  
  
  
Used the software for:

### "The software is very easy to use & great support and trailing"

November 5, 2015

5.0

The software is very user friendly and they are always updating and making it better. I have nothing but great things to say about the customer service, I have always had my questions answered in a way I can understand. They are always timely and on top of things. I have also used their on-line tutorials as well as webinars.

Review Source

CA

Carolyn A.  
  
Environmental Services  
Used the software for:

### "I have been learning Neon and putting it in order"

July 2, 2014

5.0

Pros

It's great software!

Cons

The only frustrations with it so far are probably related to a slow Internet connection on occasion. Sometimes, loading a page after a search takes longer than I think it should. But this is not the fault of NeonCRM, I don't think.

Review Source

JH

Jennifer H.  
President  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Great for small non-profits!"

December 6, 2016

4.0

We are still learning the ins and outs of Neon, but have been very satisfied so far. We are a small non-profit (under $100,000) a year, but the value of keeping all the information in one place is great.

Pros

Great customer service, like having the ability to customize so much for the price.

Cons

Didn't know we would have so much trouble integrating with Paypal and that the donations would only be ones managed through the webpage. Doesn't work with Square.

Review Source

dL

dan L.  
executive director  
  
Used the software for:

### "Great company helping lots of great causes"

March 4, 2016

5.0

NeonCRM has automated and streamlined many of the processes that we previously needed to do manually. It literally has taken us into the 21st century. We are able to automatically send out renewal reminders to our members and the Neon staff have been very helpful and accommodating with our lack of technical knowledge.

Review Source

CC

Chris C.  
  
Hospital & Health Care  
Used the software for:

### "Using NeonCRM"

August 15, 2014

5.0

Pros

NeonCRM is very intuitive, easy to set up, and easy to start using. It makes running the office a breeze! Has actually increased our donations this year!

Cons

I would like to have a scheduling function, but otherwise, there's not much else to say here!

Review Source

CM

Christina M.  
Managing Director  
Fine Art  
Used the software for: Less than 6 months

### "NeonCRM seems great so far"

April 26, 2018

4.0

My organization just started using NeonCRM, so I reserve a more thorough review until I have spent more time using the system.

Pros

This products seems to be very functional in multiple areas, as opposed to specializing too much in one area or another. It also has many useful integrations.

Cons

I wish that Neon offered phone support; but so far, I've been able to find anything I need in the online tutorials, so maybe it is not necessary.

Review Source

KH

Karen H.  
  
Hospital & Health Care  
Used the software for:

### "Fantastic Product!"

July 15, 2014

4.0

Pros

I like the ease of moving around the product and the support during our learning curve.

Cons

The program kept getting hung up, but I think that had more to do with our work internet than the product. It was very frustrating when two windows were open.

Review Source

BB

Bill B.  
CEO  
  
Used the software for:

### "A Home Run For NEON"

August 10, 2010

5.0

This web application is an absolute "home run." If running a charity were a baseball game in the American League, NEON would be the designated hitter that hits a bases-loaded homer in the bottom of the ninth inning.

Pros

Easy to implement and use.

Cons

Some features take a bit of practice to master.

Review Source

JW

Julia W.  
Executive Director  
  
Used the software for:

### "easy to use, user friendly, responsive to suggestions and awesome customer service!"

April 7, 2016

4.0

NeonCRM is one of the best investments we've made. One of my favorite features is the ability to integrate the software with Quickbooks + MailChimp. Having the different portals speak to each other makes the administration side of things much easier - so we can focus on our mission and increasing our impact.

Review Source

JP

Jonathan P.  
President  
Fine Art  
Used the software for: Less than 6 months

### "I made a mistake."

September 27, 2017

5.0

I originally looked at NEON almost a year ago. I ended up skipping over them as I made the assumption that we couldn't afford it as a small Not For Profit. I was wrong... very affordable and exactly what we needed.

Pros

Robust options, really easy to use, powerful, straightforward user experience, and the site looks good too!

Cons

So many options and capabilities that I am afraid I may not be able or know how to use the system to its capabilities. Thankfully, they have training for that!

Review Source

NH

Nora H.  
  
Fine Art  
Used the software for:

### "Worked with Neon for 3+ years"

July 15, 2014

5.0

Pros

I like that it is customizable to our needs and that the vendor is quick to update the software if there is something new that we need.

Cons

There are occasional additional updates that come as a surprise and sometimes confuse our processes.

Review Source

DB

Dena B.  
Executive Director  
  
Used the software for:

### "A robust database"

March 1, 2016

5.0

Neon's thorough training and highly fine-tuned database helped us immensely. Neon also offers benefit of event ticketing and does not charge additional fees on transactions. It took a lot of time to set up, but in the end Neon's expertise was extremely valuable and the return on investment was palpable.

Review Source

LB

Lynnee B.  
Program Officer  
Philanthropy  
Used the software for: 2+ years

### "We use Neon CRM for a fund and like it so much we are purchasing for another fund"

December 28, 2017

5.0

Definitely a product I recommend!

Pros

Automated membership reminder flexibility and the ability to send newsletters from within the product.

Cons

Reports are not as intuitive to run as I had hoped but Neon has made huge progress with their one-click reports.

Review Source

KK

Kristen K.  
Program Coordinator  
  
Used the software for:

### "One stop shop with great support"

March 1, 2016

4.0

Neon CRM enables our nonprofit organization to easily manage and maintain our member database and provides us with the tools to creatively communicate with them. The free webinars that NeonCRM provides are easy to follow and are and valuable resources. Excellent customer support/service- thank you!

Review Source

HS

Heidi S.  
Accounting Manager  
  
Used the software for:

### "Easy transition"

March 1, 2016

5.0

NEON's team is outstanding. It was a very easy transition from our Access database to NEON. Everything went smoothly and working with NEON has been a real pleasure. We are already seeing some growth with our donor database. The support provided has been excellent and quick to respond.

Review Source

PC

Patrice C.  
Director of Development  
Fine Art  
Used the software for: Less than 6 months

### "Neon is a great fundraising database and much more!"

August 5, 2015

5.0

Pros

The navigation for Neon is very intuitive and easy to use. The people that I have connected with so far have all been very informative and supportive in helping us figure out our decision to change databases. They provided ample opportunities for webinars and individual guided tours through the database. Had immediate follow up with us after each stage.

Cons

So far, I have no negatives about this product or vendor.

Review Source

SP

Susanne P.  
Administrative Assistant  
Civic & Social Organization  
Used the software for: Less than 6 months

### "NeonCRM is fantastic! Don't waste your time anywhere else."

July 18, 2016

5.0

Pros

The sales and support staff are fantastic! We are excited about how well NeonCRM will improve our organization. It was so easy to use!!! NeonCRM will help take our nonprofit into a whole new area of reaching out to people. It will save time, money and make our job so much easier.

Cons

We don't have any dislikes so far and I don't foresee any issues to arise but we are confident in the support team if we do.

Review Source

MS

Mike S.  
IT Director  
  
Used the software for:

### "Great Software!!"

February 9, 2010

5.0

Would recommend this to anyone!

Pros

NEON surpassed all my expectations. The staff and product are just amazing. Very high tech product, that is very easy to understand.

Cons

Have not found any areas we have not been happy with.

Review Source

MR

Michael R.  
Founder/President/CEO  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great Customer Service "

July 18, 2018

5.0

Gabriella’s customer service was excellent, and only rivaled by her knowledge of the product.

Pros

The membership capabilities of this program are great, as is the capacity to personalize. Additionally, having so many features offered in one software package is a huge plus.

Cons

My organization just purchased NEON’s software, but so far have not had issues with customer service, as Gabriella was very responsive and knowledgeable.

Review Source

CB

Carla B.  
Operations Manager  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Great customer service"

July 20, 2017

4.0

Pros

Neon CRM has all of the tools that our non-profit needs - CRM, registration, donation, and much more.

Cons

Don't like having to separate and double count records for Organizations and associated Individuals. This should be a seamless process to have the ability to track both without the need for connecting relationships on the backend or double counting records.

Review Source

WG

Wendy G.  
Cashier  
  
Used the software for:

### "Easy to use and great help sections"

March 3, 2016

4.0

I like having the database for our admin work and the payment plan available for members when they sign up. Easy to track members and produce reports and export them to Excel. Learning curve is not steep, so it's simple to add System Users to help with the database.

Review Source

JK

John K.  
Board Member  
  
Used the software for:

### "Great product at great price"

June 1, 2016

5.0

I have been very happy with program. Has done everything we wanted plus some. Only disappointment has been the lack of attention to details in the product support. Closed our first issue after addressing half the issue. Second issue took over a month to resolve.

Review Source

VC

Vicki C.  
Treasurer  
Civic & Social Organization  
Used the software for:

### "So far perfect..."

March 3, 2017

5.0

We have not yet received the product but the experience of purchasing the product from initial contact to the demo to the purchasing has been a breeze. Everyone is professional, courteous and knowledgeable. We can't wait to get started using the software.

Review Source

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