# Page 24 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 24 - Is Neon CRM the right Nonprofit solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102088/NeonCRM/reviews

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Neon CRM

4.3 (609)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 24 - Reviews of Neon CRM

## Showing most helpful reviews

Showing 576-600 of 609 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AD

Annamari D.  
  
Civic & Social Organization  
Used the software for:

### "Moderately satisfied"

June 10, 2014

3.0

Pros

Automated emails, online registration to events.

Cons

I thought the event management would be more specifically tailored to my needs.

Review Source

BE

Brian E.  
Executive Producer  
Fine Art  
Used the software for: Less than 6 months

### "NeonCRM for new nonprofit"

September 15, 2018

5.0

One of the better CRMs on the market now.

Pros

Neon checked off many boxes for our organization: events, ticket sales, donations, online store - in addition to database and donor management.

Cons

There's a bit of learning to do to use Neon to its max potential, but there is training available.

Review Source

LH

Lynn H.  
Administrative Assistant  
Hospital & Health Care  
Used the software for: Less than 6 months

### "NeonCRM is a winner!"

August 10, 2015

4.5

Pros

Personalized customer service. Always ready to help and listen to suggestions. Great price compared to other CRMs. Always updating per customer requests.

Cons

I would like to see the event module ramped up a bit. Right now they do not offer seating charts or an online check in process with table numbers.

Review Source

AO

Anne O.  
Executive Vice President & CFO  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Great Solution!"

March 22, 2017

5.0

Thank you!

Pros

Ease of use over RaiserEdge, and straight forward. Love that everything is easy to find and navigate. Great online training tools. Very affordable.

Cons

Since we are brand new users of NeonCRM, we do not have any cons to speak of or any features that we dislike.

Review Source

LW

Lucinda W.  
Board Chair  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Great Product and Services from Beginning to End"

October 16, 2015

4.5

Pros

Very attentive and knowledgable staff, very capable system and fairly easy to use given its capabilities.

Cons

It could be a bit more user friendly -- for example, the headings for report didn't stay on screen when scrolling -- maybe there is a setting for this, but shouldn't have to be selected to do that.

Review Source

VR

Verified Reviewer  
Associate Director  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "NeonCRM review"

March 24, 2019

4.0

Pros

Easy to use and more affordable than other similar products

Cons

Not as many functions as other CRM databases

Review Source

AB

Alicia B.  
Office Administrator  
Civic & Social Organization  
Used the software for: Less than 6 months

### "So helpful for our small non-profit"

October 30, 2018

5.0

Pros

So many functionalities! This will be a huge time-saver for our organization to have so many of the things we do all in one place.

Cons

Not a big deal but finding some of the icons in the navigation bar are less than intuitive and takes some getting used to.

Review Source

KL

Katie L.  
Office Manager  
Higher Education  
Used the software for: Less than 6 months

### "ICBG loves NeonCRM!"

August 15, 2016

5.0

Pros

NeonCRM are great! They make the process so smooth and do such a great job! I was looking to streamline and orgnaize our membership program more and this is the answer!

Cons

There is nothing I have found that I don't like. Customer service is great and the program is awesome.

Review Source

EL

Emily L.  
Executive Director  
  
Used the software for: Less than 6 months

### "Just converted a one month trial to a paid subscription of NeonCRM."

July 18, 2016

4.0

Pros

The product is intuitive and simple -- not too many features, as many products seem to have and overwhelm the user (and charge the user for a bunch of shit they don't want/use).

Cons

I wish it was available for reduced cost via TechSoup for non-profit, charitable orgs like mine.

Review Source

TB

Tara B.  
Development & Communications Director  
Civic & Social Organization  
Used the software for: Less than 6 months

### "New User"

September 13, 2017

4.0

Pros

Brandon has been great with the orientation process. I really like the event and volunteer management features. It brings the team together into one place.

Cons

Not sure yet. I'm thinking it's going to be the look of the online interface. But you could always prove me wrong! :-)

Review Source

BB

Bill B.  
  
Hospital & Health Care  
Used the software for:

### "Dynamite CRM Software!"

July 11, 2014

5.0

Pros

Great service!

Cons

No complaints. It worked from the first moment and continues.

Review Source

SA

Shaina A.  
Executive Director  
Religious Institutions  
Used the software for: Less than 6 months

### "Overall great product and even better customer support!"

February 23, 2016

4.5

Pros

I like mostly the ability to centralize all of our donor records and to make donor "touches" through one system. The vendor, Z2Systems, has been excellent to work with...great customer service and fast response!

Cons

I have nothing bad to say about this product or vendor.

Review Source

MR

Michele R.  
Coordinator  
  
Used the software for: Less than 6 months

### "Neon has made my life so much easier."

December 7, 2017

5.0

Highly recommend

Pros

I was great that I could take my data from various sources and update it into Neon with minor changes.

Cons

Setting up reports to show me the info as I'd like it and setting up the different templates as I need them.

Review Source

MD

Michelle D.  
Operator  
  
Used the software for: 6-12 months

### "Reviewing NeonCRM"

September 13, 2018

5.0

Pros

The way it supports donation program at all is awesome. Its features were not hard to navigate at all.

Cons

As of now, I do not have any cons or problem with this software. It serves all the requirements that we needed.

Review Source

SM

Sydny M.  
Administrative Assistant  
Government Administration  
Used the software for: I used a free trial

### "Such excellent functionality"

November 27, 2018

4.0

Pros

I LOVED the customer service from Neon. They absolutely went above and beyond to make sure we were comfortable with our decision.

Cons

The integration seemed a little dated, and they were one of the more expensive CRM's that I reviewed to possibly purchase.

Review Source

CW

Christine W.  
Executive Director  
Broadcast Media  
Used the software for: Less than 6 months

### "Easy Decision to Make"

April 23, 2018

5.0

Pros

Ease of Use. It's easy to navigate throughout the software and get where you want to quickly. I also like the robust functionality.

Cons

Pricing is a bit high compared to other services. I priced several other software companies with similar functionality.

Review Source

DB

Deborah B.  
Admin Goddess  
Hospital & Health Care  
Used the software for: Less than 6 months

### "New Customer"

February 17, 2018

4.0

Pros

Has many features that our organization can grow into as well as an easy way to manage our growing donor base

Cons

Challenging to understand at first, but how-to videos are helpful. Too new to know any limiations.

Review Source

AC

Andrea C.  
Executive Director  
Religious Institutions  
Used the software for: Less than 6 months

### "Excellent CRM "

April 4, 2018

5.0

Excellent customer care.

Pros

Most important to us is the ease of use and accuracy of the data it stores. We are very happy with both!!!!

Cons

We are very happy with all aspects including our new website. At this time we do not recognize any cons.

Review Source

LB

Lauren B.  
Account Manager  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Great product"

March 5, 2016

4.5

Pros

There are several tools in one application. It makes what used to be long tasks much shorter.

Cons

There are a couple tools that could be expanded to the platform. This includes social media tools and automation updates.

Review Source

JB

Josh B.  
Office Assistant  
  
Used the software for:

### "EXCELLENT"

September 24, 2015

5.0

Simple very easy system

Review Source

TC

Trent C.  
Director  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Just on boarding now, but so far so good."

March 30, 2018

4.0

Pros

I thought the customer service was very good. They were prompt to address our concerns as they were raised.

Cons

There was some confusion during the contract signing phase, but that got hammered out and we're ready.

Review Source

SMT

Shiela May T.  
HR Supervisor  
  
Used the software for: Less than 6 months

### "NeonCrm Review"

November 15, 2018

5.0

Pros

When i want to donate this app help me so much, they recommend and suggest where the best to donate.

Cons

The cons is nothing for now, they ihelp other so much and they recognize you. Nothing else more!

Review Source

MG

Marissa G.  
CEO  
  
Used the software for: Less than 6 months

### "Setting up Neon"

June 30, 2016

4.0

Pros

So far, it seems like Neon can give us almost everything we need in a CRM including integration with systems we already use.

Cons

We have just signed up and so haven't had a chance to have any issues yet.

Review Source

AN

Amanda N.  
Director of Development  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Recently installed Neon at our Nonprofit"

September 23, 2016

4.0

Pros

Vendor is very quick to respond and accommodate your your needs. They truly want you to be pleased with what you are purchasing.

Cons

Nothing on the product yet, as we are just now installing.

Review Source

JG

Jeff G.  
Treasurer  
  
Used the software for: Less than 6 months

### "NeonCRM has what we need"

May 11, 2017

4.0

Perfect for our small non-profit. Great price and value.

Pros

Interface is intuitive, and provides us some powerful reporting and tracking that we really needed.

Review Source

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