# Page 3 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Neon CRM the right Nonprofit solution for you? Explore 618 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102088/NeonCRM/reviews --- Neon CRM 4.3 (618) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 3 - Reviews of Neon CRM ## Showing most helpful reviews Showing 51-75 of 618 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Jenyl H. Director of Finance and Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Effortless for All Teams" November 24, 2025 5.0 The training prior to import was extremely helpful, the import was easy, the reporting is so much easier than what we had before (from 1996). Pros Ease of use for several employees with completely different roles (finance vs marketing), better mass email platform that what we used prior, upload was easy, customer service was helpful, frequent updates and new features. Cons There are occasionally report filters that are unavailable for specific reports, though the overall reporting options are fantastic. Switched from [ExceedFurther](https://www.capterra.com/p/2702/Exceed-Further/) We were using Exceed from 1996. After full-staff turnover, it was determined we needed something more user-friendly than what staff of 30+ years had been using. Review Source Response from Neon One December 1, 2025 Thank you for this excellent review! We are delighted to hear that Neon CRM is effortless for all your teams and has a better mass email platform than what you used previously. It's rewarding to know that the platform is helping you achieve more efficient and user-friendly reporting compared to your old system. We appreciate you mentioning the occasional report filter limitation and are currently working on improving our reporting capabilities, which we believe you will be excited to hear more about during our December 2025 Neon One Release Webinar on 12/16: https://neonone.com/resources/event/neon-one-monthly-release-december-2025/ SS Susan S. Box Office Manager Entertainment Used the software for: 2+ years ### "Responsive Customer Service Makes All the Difference" November 25, 2025 5.0 I only use Arts People, but I find it easy to use and like to explore and learn more about what it can do for me/our organization. Pros The customer service is excellent! When I have a problem or just need to have ticket prices set, they respond promptly. I like that they are always making updates and respond to user requests for new or improved features. Cons There are a few features that don't work the way that I want or expect them to work. I do not like the text editor for creating descriptions of shows or for composing emails to patrons, Review Source Response from Neon One December 2, 2025 Thank you for your review! We are delighted to hear that our customer service is excellent and that we respond promptly to your needs, like setting ticket prices. We are also proud to know that you find the Arts People system easy to use! We appreciate your honest feedback on the text editor for show descriptions and patron emails—we are actively working on improving the user experience and welcome you to share your ideas at feedback.neonone.com so our product team can review your feature suggestions and so other customers can vote to support your idea. LP Lawrence P. Board Member Health, Wellness and Fitness Used the software for: 2+ years ### "Best Value for the features. " March 30, 2026 5.0 Have been using it for almost 3 years for a non-profit professional organization as a way to communicate with and coordinate professional membership. Pros Value for the dollar, especially for the amount of features offered. I have looked into many CRMs and could not find another to match. Cons It has so many features it is hard to keep up with all the options that it has available and they are continually updating. Review Source Response from Neon One March 31, 2026 We’re so glad Neon One has provided such great value to your organization over the last three years! It’s wonderful to know our features help you effectively manage member communication and coordination. We hear you on the pace of our updates, and we’re always here to help you navigate those new options so you can focus on your mission. EC Eli C. development specialist Legal Services Used the software for: 2+ years ### "Great CRM option for small to mid-sized non profits" August 22, 2025 4.0 satifsfied with the platform and glad they continue to invest back into it and the customer experience. Pros it is continuously updating and upgrading its systems. They have improved their resource guides and customer service is still excellent-- friendly and attentive. They also have a plethora of resources outside of for non profits. Cons I was disappointed when they began charging a fee for use of their live chat feature. They do not have a full events platform that covers the sale of raffle tickets or ability to do an auction or an integration for tap and pay. They have an improved event ticket platform that is great, but is missing this key component. Also, their reporting feature can be burdensome, particularly their donor and donation reports. Building reports can still be painful with manual sorting. Review Source Response from Neon One September 3, 2025 Thanks for your candid feedback and for acknowledging our continued efforts to improve our system. We are so glad to hear you're finding our customer service helpful and that you're satisfied with the platform overall. We also really appreciate your specific suggestions about live chat, event features, and reporting. We take all feedback seriously, as every suggestion is a clue to where we can improve. We understand your frustration with the live chat fee, and we're continually working to evolve our services while keeping them affordable. You've also touched on some key areas we're exploring for future evolutions, including raffles and auctions, as we hear this request a lot. Additionally, we're working diligently on improving usability and the user experience around reporting. We're grateful for your trust and patience as we work to make Neon One even better. DW Danie W. Communications Director Arts and Crafts Used the software for: 2+ years ### "A necessary—but imperfect—tool belt for nonprofits" March 30, 2026 4.0 Pros is a multi-functional tool that helps our organization organize large amounts of data: donor contacts, event registrants, email subscribers, and more. Cons is in a transitional moment between legacy and next generation updates that feels a bit clunky. I wish their product team would have more support in order for updates to roll out faster and with fewer glitches. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Neon CRM Lower cost and greater functionality for nonprofits Review Source Response from Neon One April 1, 2026 It’s wonderful to hear that Neon CRM is helping you keep your donor, event, and subscriber data organized in one place! We hear you on the ongoing changes as we make strides to modernize our user interface, and we’re working hard to make our updates faster and much smoother so you have a consistent experience. We appreciate your patience as we build a future-fit platform for your mission, and we're excited to keep improving alongside you. RF Robert F. Webmaster Education Management Used the software for: 1-2 years ### "Excellent product, exactly what we needed" August 19, 2025 5.0 Extremely positive. The CRM academy is excellent, so is the capability of the system. We were able to accomplish all of our goals and then some when we invested in this system. We could not be happier. Pros has a robust capability, which streamlined our membership management and fundraising. The Neon One academy teaches you everything you need to know and was excellent getting us set up and ready to go. Cons The Neon One CRM has a learning curve and is best suited for users with some familiarity with CRM. I had to spend a lot of time initially in the Neon One Academy. Alternatives considered [Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/) Reason for choosing Neon CRM had better customer service and a competitive price point. Review Source Response from Neon One August 20, 2025 Thank you so much for sharing your positive experience with Neon CRM! It's fantastic to hear that our system has helped you achieve your goals and that the Neon One Academy was a valuable resource for you. We're also glad that our customer service and competitive pricing were key factors in your decision to choose us. We truly appreciate your feedback and are so happy to have you as a part of our community! KT Kristen T. Director of Education and Community Outreach Non-Profit Organization Management Used the software for: 2+ years ### "One woman-band!" August 27, 2025 5.0 has been a blessing to our organization. We have been able to maintain and grow our membership. The option to auto-renew was a gamechanger in our reporting numbers. Pros could handle donor, member and event management easily. Our organization was using Excel sheets before this implementation. I searched for the best product based on my years of using other CRM's in different jobs and grateful I landed here. We also paid the extra for tech support which was needed because I don't have the time to search knowledge bases for an answer, I need it done now. Cons The reporting has so many bells and whistles it's tough to figure out. I struggle with the if/then/= functionalities to get my desired outcome in reports. Alternatives considered [Glue Up](https://www.capterra.com/p/134209/Glue-Up/)[GrowthZone](https://www.capterra.com/p/124449/GrowthZone/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Neon CRM Customer support was critical as I am really the only one on our 2-person team that uses it. Review Source Response from Neon One September 3, 2025 Hi there, thanks so much for your feedback and for trusting Neon CRM to help your organization grow! We're so glad to hear that the platform, especially features like auto-renew, has been a blessing and a game changer for your team. We understand that the reporting features can be a lot to navigate. The bells and whistles can certainly make it tough to figure out, and we appreciate you pointing out the difficulty with the "if/then/=" functionalities. We know that "Boolean" searching can be a bit hard to wrap your head around, which is why we're exploring user experience optimizations for a more natural language approach. We appreciate your patience as we work to make our reporting more intuitive and user-friendly for everyone. Miranda T. Accounting and HR Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Great Time Saver" August 13, 2025 5.0 Neon has continued to grow and make enhancements based on user input. I appreciate that we can save money by utilizing one software to handle our donor needs rather than using multiple platforms. Pros I enjoy that Neon is moving towards being an all in one software solution for our constituent needs. I appreciate the workflows that enable my team to concentrate on other tasks and ensures a great donor experience. Cons The reporting while expansive, is cumbersome. I would rather just be able to grab any and all information that I wish when creating a custom report rather than having to find one that has the information I want and customizing it. I would like to have a sign-in kiosk future for volunteers and for it to print name tags for them that includes their names and role. I would also like to be able to create a recurring volunteer opportunity rather than having to create a new one each time. Alternatives considered [Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing Neon CRM has better reporting and more options for an all in one solution to our donor database. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/)[Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/) We were looking for a better platform that had more capabilities. Review Source Response from Neon One August 14, 2025 We’re so glad Neon CRM is delivering on its promise as your all-in-one solution for managing constituent relationships and creating great donor experiences. We appreciate your suggestions around reporting, volunteer sign-in, and recurring opportunities—our team uses feedback like yours to guide ongoing enhancements. Thank you for trusting us to help streamline your work and save resources by consolidating tools into one powerful platform. RD Rachel D. Development Director Arts and Crafts Used the software for: 1-2 years ### "Well-Rounded CRM Platform" March 17, 2026 4.0 Overall, I have had a good experience with . It offers useful features for my role, has good customer service, offers helpful resources, and is continuously coming out with improvements for the platform. Pros I like the donor management platform component of the software, which allows me to track pledges, donations, and touchpoint communications with donors and partners. Cons The reporting feature, while it can produce helpful reports, can be convoluted and challenging to configure to get the data you want at times. Review Source Response from Neon One March 18, 2026 Hi there, thank you for your feedback! We’re so glad you're finding value in tracking pledges and donor touchpoints with Neon One to stay organized. Since custom reporting can sometimes be a challenge to configure, please contact our support team so they can help you get everything set up to pull the exact data you need. ND Natasha D. Producing Artistic Director Entertainment Used the software for: 1-2 years ### "All-in-One CRM That Saves Time" November 24, 2025 5.0 has significantly improved our donor management and fundraising processes. It’s secure, integrates well with our other systems, and provides excellent value for the investment. Staff can work more efficiently, and engagement with donors is easier to track and analyze. Pros is user-friendly, intuitive, and centralizes all donor and member data. Reporting is powerful, and email campaigns are easy to create and track. Compatibility with our ticketing software saves time and reduces errors. Customer support has been responsive and helpful, and security features give us peace of mind. Cons ome reporting features could be more intuitive, and certain customizations take time to set up. Overall, the system is powerful but has a slight learning curve for complex workflows. Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) We started by utilizing ArtsPeople as our ticketing software and loved it so much that we decided to switch to NeonCRM Review Source Response from Neon One December 1, 2025 Thank you for your review. We are so happy to hear that Neon CRM has significantly improved your donor management and fundraising processes by centralizing your data and that our email campaigns and ticketing integration are helping staff work more efficiently! We appreciate your honest feedback that some reporting and complex customizations have a slight learning curve, and we are continually working to make these powerful features more intuitive for everyone. We think you'll be excited to hear about how we are improving reporting at our upcoming December 2025 Neon One Release Webinar on 12/16: https://neonone.com/resources/event/neon-one-monthly-release-december-2025/ EJ Emily J. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "6 years and it keeps getting better" July 2, 2025 5.0 Neon is very functional - it serves our needs and continues to be at a friendly cost. We have been using Neon for 6 years and will continue to do so! Pros We've been using Neon now for 6 years. Our team appreciates all the integrations both within Neon and to other software (Quickbooks, MailChimp, etc.). The attention given to making improvements to the site - most come from suggestions from users - is fantastic! We've seen Neon come a long way these past years. And 2 of our suggestions have even been worked on! Cons Some areas are still a bit outdated/ clunky to work with like almost all of the areas under global settings. And getting some reports to work as wanted can be challenges (SYBUNTY, etc.) Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Neon CRM Value for money - other products charge you for different add ons. But Neon is all provided together as a package at a good price. Review Source MM Morgan M. Guest Relations and Membership Coordinator Museums and Institutions Used the software for: 6-12 months ### "We love Neon!" March 3, 2026 5.0 Overall, is user-friendly and straightforward, although complex enough to host all of the different offerings we provide at the museum. Pros The features Neon provides allow our Non-Profit museum to thrive. I personally love the ease of access into accounts and class registrations. Cons Currently, the only thing I would like to see improve is the volunteer portal. I am making it work for our small scale volunteer program, but automated reminder messages and application approval emails would be incredibly helpful to our organization. Review Source Response from Neon One March 18, 2026 Hi there, thank you for the feedback! We’re so glad that the ease of access to accounts and class registrations helps your museum thrive. Regarding your volunteer portal needs, you can actually use Workflow Automation to set up those application notifications and reminders today. We’d love to help you get those configured to better support your program — just contact us at support@neonone.com and our team would be happy to help! BA Brianna A. Communications Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Highly Recommend Neon CRM for Small To Medium Nonprofits " May 27, 2025 5.0 We have been using for one year and our experience has been excellent. Their customer service service and training continues to be exceptional even after we completed onboarding. Pros I love Neon's pricing model. They price based on a nonprofit's income, not the number of contacts they have. The onboarding processes was straightforward. Our onboarding consultant was very helpful and walked us through the whole process and was always available to answer questions. This was one of the easiest software onboardings I have ever done. I really appreciate the monthly webinars that go over new system releases. They do extensive training on how to use them so I'm consistently learning new and better ways to use the software. But my all time favorite thing are the reports. So easy to pull and access. I can get all types of information and easily present it to my boss, the board, potential major donors, etc. Our previous CRM had terrible reporting systems and this is the main reason why we switched. Cons Their system emails are a little difficult to build and they are not very attractive. More specifically, there are a lot of limitations to what integrated fields are useable. There have been quite a few times when I have wanted to pull in specific data from the client record into an email and I could not. However, I have seen improvements made to their system emails and I expect to continue to see more. They seem to be aware that this is an issue. Review Source RM Roberto M. Deputy Director Non-Profit Organization Management Used the software for: 2+ years ### "Neon CRM – A Solid Choice" April 27, 2026 4.0 Overall it has helped us to consolidate information about our donors and members which has been a great help. Pros I appreciate the robustness of the reporting available to us. I also appreciate the ease with which we are able to create and track memberships. Cons The event module is better suited for organizations who host a few smaller events but is inferior to other event platforms for larger, more frequent events. Review Source Response from Neon One April 30, 2026 It’s great to hear that Neon One is helping you consolidate your donor and member information into one clear source of truth. We are so glad our robust reporting and membership tracking tools provide the ease and clarity you need to stay organized. We appreciate your feedback regarding events as we are always looking for ways to improve our platform to better support your growth. Thanks for being part of our community! AP Allyson P. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Neon User for a decade+" February 13, 2026 4.0 It is good, we appreciate that Neon adds new experiences and systems each year. There are a lot of options, so we can do what we want with fundraising campaigns, volunteer events, or emails. Pros I like the easy to use interface and how different parts of the platform talk to each other. We use it for events and for donor database. It is also easy to pull reports for our board. Cons Duplicates is always an issue with CRMs, but the merge feature is easy to use on Neon. I just have to do it throughout the year since donors can make their own profiles. Review Source Response from Neon One February 16, 2026 It’s great to hear that our interface and integrated platform are helping you easily pull reports for your board! We’re glad that having your fundraising, events, and emails all in one place allows you the flexibility to run your organization exactly how you want. We definitely understand that managing duplicates can be a bit of a chore, but we’re happy to hear you find our merge feature easy to use. We are continuously working on smarter ways to help you identify and manage those donor-created profiles throughout the year. EF Emma F. Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "I'd recommend it to someone in a similar role " November 24, 2025 4.0 Generally, I like a lot. I appreciate that they have a large team who is constantly working to build the product and sometimes wish they would focus more on UX than creating new features. Pros The ease of tracking donor information and FY progress. I appreciate that it, in effect, one large interactive Rolodex. Cons I don't always have full confidence that all data is represented in the reports we created. The merge tool seems to miss a number of accounts. It feels that there should be a simpler way for smaller organizations to use it. Review Source Response from Neon One December 1, 2025 Thank you for your valuable feedback. We are pleased to hear that Neon CRM helps you easily track donor information and fiscal year progress. We appreciate your honest comments regarding reporting confidence and the merge tool missing accounts. We recognize the importance of accurate data representation and are continually improving our duplicate management and report functionalities to better serve organizations of all sizes. We think you'll be excited to hear about some big improvements we're making to reporting during our December 2025 Neon One Release Webinar on 12/16: https://neonone.com/resources/event/neon-one-monthly-release-december-2025/ JW Jessica W. Education Director Environmental Services Used the software for: 2+ years ### "Streamlined Operations with Room to Expand" July 1, 2025 5.0 Over the past three years, we’ve gradually expanded our use of —starting with Membership, then adding Volunteers, Events, and more. We've enjoyed the ability to grow with the platform and streamline parts of our data entry and engagement tracking. While there are still features we haven’t fully utilized, we’re excited to integrate more into our workflow. One improvement we’d love to see is the ability to invoice individuals directly through the system. Overall, Neon has helped us become more organized and efficient as we continue to build on what the platform offers. Pros We appreciated having our membership, donor, volunteer, and event registration data all in one centralized platform. It streamlined our communication and recordkeeping, made it easier to track engagement across areas, and reduced the need for multiple disconnected systems. Cons We love the look and functionality of the new Event format, especially the QR code check-in, but wish it supported multi-day events with customizable time slots. While legacy events offer this flexibility, we prefer the newer format’s interface and features. Review Source KS Kathryn S. Grants and Events Manager Performing Arts Used the software for: 2+ years ### "Arts People- a little challenging but as a small non profit we need it" December 3, 2025 3.0 It's a little frustrating but David is always as helpful as possible! I use Arts people every single day for something-- from Donor tracking, to running reports, to selling tickets. Pros The excellent customer service member David! He is knowledgable and enthusiastic. I always email him when I have an issue. Cons The ticket sales aspect is difficult to set up. We always have issues when we are trying to set up our new season. Review Source Response from Neon One December 10, 2025 Thank you for the kind words—we will make sure to pass your high praise along to David! It is great to know that our platform supports your daily operations, from donor tracking to ticketing. We appreciate your honest feedback regarding the complexity of setting up new seasons, and we have shared that with our product team to look for ways to streamline the process. RH Rachel H. Fund Development Manager Non-Profit Organization Management Used the software for: 2+ years ### "Neon gets the job done!" August 7, 2025 4.0 Overall experience with is great. We use it regularly for grant tracking, reporting, philanthropic support tracking, donor management, donation tracking, giving campaigns and special events. Pros I appreciate the monthly webinars on the latest updates. I like the ease and user-friendliness of and Neon Pay. Cons The only cons would be that sometimes it can take longer to find tutorials within the Neon One Academy, especially when you're searching for one particular insight into using the CRM database. Review Source Response from Neon One August 11, 2025 Thanks for your review! We’re glad you’re enjoying the monthly webinars and finding value in Neon CRM and Neon Pay’s ease of use. We appreciate your note about searching tutorials in Neon One Academy—our team is continually working to make resources easier to find so you can get the insights you need faster. It’s wonderful to hear how you’re using Neon CRM to support grants, donor management, campaigns, and events. KZ Kayla Z. Donor Advancement and Communications Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Great for Donor tracking!" February 13, 2026 4.0 Pros Workflows, donor tracking, bulk imports! I enjoy the ease of these and the tutorials offered for training purposes! Cons Texting capabilities. We've had issues importing numbers to send text messages to our donors and the "fix" is very time consuming. Review Source Response from Neon One February 16, 2026 Hi there, thank you for the review! It’s wonderful to hear that you’re enjoying the ease of our workflows, donor tracking, and bulk import tools to keep your operations running smoothly. We are actively working on making mobile data management more intuitive, and your feedback helps us prioritize those improvements. BS Ben S. President Non-Profit Organization Management Used the software for: 1-2 years ### "NEON as a CRM/Membership " October 20, 2025 4.0 Pros There was an easy way to do peer to peer fundraising and messaging. Additionally it was a relatively inexpensive way to host a CRM. Cons It was very clunky in its set up and usage. It was difficult to pull reports and utilize those for fundraising means. Review Source Response from Neon One October 28, 2025 Thank you, Ben, for your feedback and for noting the value and ease of our P2P fundraising. As a nonprofit relationship management platform, we are focused on providing an affordable, interconnected database to help you connect all your supporters (membership, P2P, fundraising). We take your points about setup and reporting difficulty seriously; improving the user experience (UX) and reporting functionality are core priorities we recently discussed at our Generosity Xchange keynote. We share feedback like this with our dev team and will follow up with our progress in our upcoming product updates. BF Barb F. Database Administrator Non-Profit Organization Management Used the software for: 2+ years ### "More than I expected and hoped for" July 4, 2025 4.0 It was definitely a learning curve and took a while to get up to speed, but now that we've had it for a couple of years, it's great! The best part is that Neon rolls out changes/updates/upgrades every single month. Honestly, converting from a much more expensive and complicated CRM, I didn't expect or hope for much but I have come to really like it. Pros I love the endless options for system letters and emails that allows us to customize receipts, thank you letters, pledge reminders etc. Cons I wish any and every field was reportable. I find I can't always get exactly the report I'd like to see. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) We wanted a cloud-based CRM and the cloud-based version of Raiser's Edge was too expensive. Review Source JW Jocelyn W. Development and Grant Systems Coordinator Education Management Used the software for: 6-12 months ### "User Friendly and Only Slightly Limited" February 27, 2025 4.0 I work on the development team of a midsize non-profit in New Orleans. We have about 500 donors in our data base and host an annual fundraising event that grosses about 250,000 annually. I manage the CRM, send thank you letters, input gifts, pull reports, and help create donor engagement plans. Pros Neon's CRM reporting capacity is pretty easy to use and quick to learn, which makes switching CRM systems fairly simple. I also love their marketing tools. Being able to send out emails, and mail merge and print thank you letters allows me to spend more time on higher level thinking. I also love their workflows. it decreases the amount of time I must spend ideally "checking" for new gifts, overdue pledges, new users adding themselves into the CRM system, ect. The integration with Constant Contact has also allowed us to work closely with the communications team to routinely update list which is very useful. Cons It is a bit limited on the reporting front, but does have a number of reports that are built into the system designed to assist with combating these limitations, but with simplicity often comes a number of functionality trade-offs. They also have a number of other features, such as events, grant recording ect. but they do not integrate as well as they could with the financial side of the system. They also do not have an integration with the auction system that my non-profit currently uses. We were told we could conduct a batch transfer that would easily upload gift data in bulk, but we later found out after signing up for Neon that if guest used a different email for the auction or if we did not manually input neon's ID into the spreadsheet guest profiles could be duplicated. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Complexity. On my team there are others who were not interested in using all of feature Raiser's Edge had to offer. Additionally, Raiser's Edge has poor customer service. Review Source MH Mark H. Founder and Developer Non-Profit Organization Management Used the software for: 1-2 years ### "The worst software company I've encountered in 25 years" January 31, 2025 1.0 I never had one positive experience with the company in 14 months. Pros That I was able to export some of my data when we walked away. Cons (1) The company is dishonest in what it presents. Customer support was taking 5-7 days when we started, they got it down to 2 days but all the answers were ambigious. They sold us 3 slots of custom support and then said it would be 3-4 months before they had availability. (2) They lock you in to an annual contract (3) They log you out out every 2 hours and last month announced you would have to go through 2 factor authentication to get back in, (4) The features do not work well and they are not integrated: They have email marketing, but no way to see on a constituent profile page what subscriptions they chose; they have a store but no way to see who bought a particular product, (4) we paid them to import data, but they would not import years of one-to-one emails we had gathered and provided to their import team. Years of customer interaction by email was lost ... I could go on and on. We pulled the plug after 14 terrible months. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM Our denomination was using Neon. We thought using the same platform would be helpful. Switched from [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) Because we got suckered into thinking their workflows would save time. After 14 months we went back to Little Green Light. Review Source KE Kimberly E. Partnerships and Events Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "New Partnerships and Events Coordinator User Experience" August 7, 2025 5.0 I am a new user and I am learning I like the support that is available. I can't speak much to most of what I don't know. Pros Donor Management, Donor Reporting, Tracking, User Interface and Qaulity of public pages. More step by step tutorials Cons It can be a little limited in it's functions and sometimes too tedius to get a task done. Maybe have more flexible reporting Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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