# Page 4 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Neon CRM the right Nonprofit solution for you? Explore 618 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102088/NeonCRM/reviews --- Neon CRM 4.3 (618) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 4 - Reviews of Neon CRM ## Showing most helpful reviews Showing 76-100 of 618 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HC Haley C. Director of External Affairs Arts and Crafts Used the software for: 1-2 years ### "Pros & Cons" December 3, 2024 4.0 I like Neon but in general it's a bit too complicated and confusing. We encounter more problems than we'd like. We also learned recently that one of the main reasons we started using Neon is going to be disabled soon - having a web theme that mimics our WordPress theme. We wanted visual continuity from our website to our Neon forms and pages, and that's not going to be possible any longer, so it really throws a wrench in why we chose to use Neon in the first place... Pros I appreciate all that can be done in Neon. There are so many options, things I didn't even know we could keep track of. I also appreciate that there are a lot of customization options. Cons There are almost \*too many\* options and possibilities. It is also not always intuitive and a lot of things take multiple steps across multiple sections to implement. I have to submit tickets often because things aren't working as I think they should or I'm confused by something... Review Source Response from Neon One December 30, 2024 Hi Haley, thanks for being a Neon One customer! Your review is very helpful. We understand that our robust features can be a bit overwhelming, so we created Neon Academy to help customers learn the platform. Check it out! Also, we offer Neon Websites, a website builder that forms integrate seamlessly with. It's understandable if you'd like to stick with Wordpress, but it may be an option for your organization. Happy New Year, and thanks again for being a customer! KG Kate G. Individual Giving Manager Arts and Crafts Used the software for: 2+ years ### "An Affordable, Comprehensive CRM " March 7, 2025 4.0 Pros Neon is a very affordable CRM compared to most. Neon is continually rolling out major updates at all levels of service. Support staff tend to be quickly responsive whenever there is an issue, and work quickly to resolve it. Cons Neon Pay has higher processing fees than many payment processors. Neon CRM works better when it is used as your processing method, so it is frustrating that the fees are comparatively higher. Some new major content, like events management, is only available at the higher service tiers. Switched from [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Needed a more affordable alternative for my organization. Review Source GP Gabby P. Administrator and Program Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Thank You For Keeping Us Organized!" December 3, 2024 5.0 Educational! I love tuning into your live webinars and monthly updates. Getting to know some of the Neon team virtually has been fun as well. I have learned a lot about what goes into keeping a nonprofit organized as well as keeping donors motivated/engaged, and I owe that to tinkering around with Neon and learning from you all. Pros The extent to which it is able to keep our entire nonprofit organized. Cons No option for live-help. As the resident not-technologically-trained IT support in our organization, I am very thorough when trying to find answers to my questions before I ask for help. Plus, sometimes my questions have very quick fixes, and it's not cost-effective for us to purchase time to receive help for these quick fixes. I think it would be helpful to receive a certain amount of live-help each month, even if it is over chat. Review Source Response from Neon One December 30, 2024 Hi Gabby! Thanks for being a Neon One customer and for taking time to leave us a review. Your feedback about support is helpful and we're always striving to ensure that our customers are receiving the level of support they need. Please don't hesitate to contact us if your support needs are not being met so that we can get the right options in front of you. We also host recurring office hours where you can tune in and ask questions. MM Margaret M. Interim Director Maritime Used the software for: Less than 6 months ### "Great Experience and Looking Forward to More" February 12, 2025 5.0 I have thoroughly enjoyed using Neon CRM and look forward to learning more about it the more I add our systems to it Pros I really like how user friendly the platform is as well as how informative your staff is! Cons There's not a function to invoice constituents which is a feature that I would like to have to optimize the system Alternatives considered [Flipcause](https://www.capterra.com/p/136488/Flipcause/)[GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Boomerang](https://www.capterra.com/p/127924/Boomerang/)[DonorView](https://www.capterra.com/p/162375/DonorView/) Reason for choosing Neon CRM Neon has the most features and is far more inclusive than the other platforms Switched from [Charityproud](https://www.capterra.com/p/167584/Charityproud/) It was not user friendly and the many of the functions were outdated Review Source CB Carolyn B. Program-Development Director Education Management Used the software for: Less than 6 months ### "Great Potential - Still Learning - Want More Effeciency" December 4, 2024 4.0 I'm still fairly new to the system (only a few months on my new job) and am hoping to build out more workflows and automation to help us be even more efficient with our limited time as a small nonprofit with a handful of employees. Pros Having almost all of the critical data in one place and the ability to run reports, create forms for data collection, and track funding efficiently. I look forward to learning even more about how to use it to the full potential. Cons Cannot view a form completely without going into fill it out; unclear at a given time what our package includes as far as apps, integrations, and updates; and excessive data points on profiles/accounts from various forms (we need to do a lot of data cleaning). The cost to ongoing support and build-outs is a bit prohibitive as far as I can tell. Review Source Response from Neon One December 30, 2024 Hello Carolyn, Congrats on your new job role! That's exciting! We know it can be difficult joining a new team with a new platform. Be sure to check out Neon Academy where you'll also be able to register for office hours and gather other helpful resources. KE Katie E. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "A Glowing Review of Neon CRM" February 6, 2025 4.0 I feel like it has a lot of features that we are not yet maximizing. I would like more hands on training with the basics. Pros Syncs with Quickbooks, easy to navigate within the profile Cons Report running is clunky and difficult. I wish the criteria input was more intuitive. Review Source SB Sally B. Fundraiser Health, Wellness and Fitness Used the software for: Less than 6 months ### "First impressions of Neon CRM" February 17, 2026 5.0 Pros Neon CRM spotted us to keep our donor data into one consolidated system and helps us track measures related to philanthropic efforts over time. Cons At the moment, our organization is fairly new to Neon CRM and have yet to run into any issues with the system. Review Source Response from Neon One February 20, 2026 Hi there! We are thrilled that you chose us to keep your donor data consolidated in one single system with Neon One. It is wonderful to hear that the platform is already helping your organization track your philanthropic efforts over time. As you continue to get familiar with the tools, please don't hesitate to lean on our support team if any questions arise! mD michael D. Admin Non-Profit Organization Management Used the software for: Less than 6 months ### "Save yourself a Headache" January 7, 2025 1.0 Absolutely horrible! We ask for basic functionality like integration with Paypal, Square, not have our event drop off the calendar day of event, or a dynamic token for events and the answer is always the same, we do not have that functionality please put it in our suggestions portal. Visit the suggestions page and there are requests going back years that have been un touched. What ever you do, do not use this CRM as it will be quite painful if you make the migration. Pros Can't think of anything positive about this CRM. Cons Integration with POS like Square or Paypal. If you want to use these other POS systems for re-occuring memberships/doners its not possible. they force you to use Neon Pay which does not even have NFC tech capabilities or work on a IOS or Android device. Review Source DH Daisy H. Executive Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "My Neon Experience" March 7, 2025 2.0 Overall my experience has been okay but it could be better Pros I like some of the features offered. The monetary tracking and reporting tools are nice. Cons The data is inconsistent because of the required suffix and the site is hard to navigates when creating things like event. Review Source TS Tiffany S. Fundraising and Communications Manager Individual & Family Services Used the software for: 1-2 years ### "Avoid Neon" September 20, 2024 1.0 Not intuitive. Functions scattered all over and difficult to locate. Any time I use online or email help their response starts with "we are experiencing high call volumes...your issue is only urgent if it stops you from completing transactions..." Basically - don't bother us, you're not important and we don't care. Pros Horrible, nearly nonexistent customer service, even when urgent, real time work stoppage happens. They do not care about customers or their success. The system is clunky, difficult to use, inconsistent and very frustrating. We are moving away from Neon as fast as we can. Do not buy this system. Cons Horrible customer service. Ticketing function was not working, couldn't get help for over a week, by then it was too late. Review Source Response from Neon One September 25, 2024 Hi Tiffany, we're sorry that our system and support did not meet your expectations. Our customers are important to us and we're disheartened by hearing that you did not feel important. Our team is evaluating what may have occurred as we want to make improvements where possible. Thanks for giving us a chance and we wish you nothing but success moving forward. Regards, Anna from Neon One RS Randy S. Founder Education Management Used the software for: 1-2 years ### "Too Complicated for Non-Technically Inclined Users" August 15, 2024 3.0 Pros The original salesperson was cheery and optimistic! \[I could never find him later when I had questions.\] The website designer was terrific. \[When I tried to do revisions myself, there was no access to how to work on website revisions/additions.\] Cons Customer service was slow and non-responsive to my specific questions. They were interested in other more technical questions that others asked when I went on their "open" sessions. The outrageous cost of using their payment system! Our members pay $325 for dues and NEON took $15 out of each payment! The weird complex "payout" system where I could never find the name of who the payee was! The lack of support for website learning and the general dismissal of our small organization's problems. Reason for choosing Neon CRM I was new to the idea of CRM and thought it was time to move forward after ten years as a non-profit from my EXCEL spreadsheets to a professional system. I wanted to expand our website with professional help. I was eager to create a registration format to simplify our registrations for membership and conferences. Review Source Response from Neon One September 25, 2024 Hi Randy, thanks for your kind words about our staff! We understand your feedback about customer service and payment fees. Hopefully your journey toward better experiences for your members is headed in the right direction! Best wishes! Cheers, Anna at Neon One JB John B. Treasurer Non-Profit Organization Management Used the software for: 1-2 years ### "Neon CRM for a very small non-profit." September 1, 2023 5.0 As a very, very small non-profit, we had been using a patchwork of (mostly free) digital products to manage client lists, event management, registration, and fundraising. For a modest cost, we have now integrated all of those functions into a single online system - which has saved us countless hours of time and provides vastly superior access to meaningful, and accurate, data. Pros We started out using Neon strictly as an event management and online registration system. We thought it might take a year or so for us to get fully comfortable with those features before we were ready to add fundraising and other features. Instead, it went so smoothly that after a few months we were already shifting to Neon for online donations and fundraising activities. Cons Some of the communication features are still being developed, so it takes a bit of training to understand how to efficiently develop and manage things like email campaigns - but those are all improving rapidly and continue to get better. Reason for choosing Neon CRM Neon represented the best value for the set of features that are most critical for us, and offered a straightforward implementation for a small company with very little existing data to transfer, yet significant room for growth. Review Source Response from Neon One September 5, 2023 Hey John, thanks for your review! It's awesome to hear how your organization has been able to consolidate all of your systems under Neon CRM! Plus, seeing how you were able to onboard many functionalities in a short time frame is wonderful. Thanks again! SG Sara G. Board Member & Webmaster Non-Profit Organization Management Used the software for: 2+ years ### "Good option for nonprofit membership and event registration software" September 1, 2023 4.0 Pros Have been using Neon CRM for 4+ years now for my nonprofit and while the learning curve was somewhat steep, the logic now makes sense. Also the Neon One training videos and online library make searching for the answer easy. When that fails, I email a Neon Guru and they get back to me pretty quickly. Event registration is easy, as is the management of events and attendees. They've made a number of improvements over the last four years that have made Neon better and easier to use. Neon Inspire website is also really easy to use. Membership database is really good. Cons We've had to do some creative thinking to establish a gift membership purchase option which is a little frustrating, but it works. Would like to see our lifetime member level offered along with the regular membership levels when a member renews (give them the opportunity to upgrade!). Would like a way to rotate submitted member photos. Reason for choosing Neon CRM Had 99% of what we needed Review Source Response from Neon One September 5, 2023 Hey Sara, thanks for your thoughtful review! I love your suggestions around membership levels and the rotating member photos, have you submitted these ideas to the Suggestion Portal? If not, you can submit these at the link below. Our team will review them and let you know if these are things we can move forward with! https://feedback.neonone.com/forums/945646-neon-crm LS Lauren S. Director of Development and Marketing Non-Profit Organization Management Used the software for: 2+ years ### "Exceptional Software for Building a Seamless Donation Process and Positive Donor Experience " September 1, 2023 5.0 Upgrading from an Excel donor database to Neon has brought our organization to a new level that I didn't anticipate. Beyond safely organizing donor information and easily exporting donor reports (expected), we now have a seamless donation process that allows us to quickly thank donors and keep in contact with them, showing our appreciation and cultivating long-term donor relationships (i.e., beautiful online donations forms, automated acknowledgement/thank you emails for donors, easy-to-use email marketing builder for donors and e-list subscribers). Pros Donor/donation information is well organized and easy to navigate to. We've used the custom online donations form feature for receiving donations through our website, as well as a temporary crowdfunding campaign, and it's intuitive to build out professional-looking forms that rival national and international non-profit forms. Cons It can be tricky to get customer support for questions and issues that arise. I would prefer to have quick, direct access to phone conversations with agents to work through things and make suggestions for improvements. Review Source Response from Neon One September 5, 2023 Hey Lauren, thanks so much for the thoughtful review! Having powerful donation forms for a variety of use cases is crucial, and we love hearing about your positive experience with them! We do offer additional phone support for a small monthly fee, if that is something that would interest you and your team. On top of that, you can also attend our group training sessions each week to get your questions answered and walk through some best practices with your Neon CRM peers and our professional services team! DG DeTeasa G. Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "Thoughts & Enhancement Suggestions." September 5, 2023 4.0 I do like this program for its donation and I love the Neone ONe Library with videos and self-training. However, this product does not fully meet our needs, and I am having difficulty convincing Board Members to use Neon One. Some will not log in. Pros I love that almost everything is in one place. Cons I am upset with the increasing yearly pricing. It is becoming too expensive for our needs. We must separately pay to use Quickbooks, perform Board Management, locate an electronic Membership Card service, and pay for additional training to customize our experience further. Alternatives considered [OnBoard](https://www.capterra.com/p/179015/OnBoard-Board-Portal/)[Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing Neon CRM We thought all features would be inclusive. Review Source JP Joey P. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Has value; clunky in some uses; Customer Support is slow" December 6, 2023 3.0 I inherited this platform. While I've spent time to try and learn how to make it work best for my organization, there are still bugs that make the user experience less than optimal. If it weren't such a hassle to try and implement a new CRM solution, I'd consider switching. Pros The ability to track and monitor donations, fundraising activities, and donor records is valuable and easy to navigate. Cons Some features are clunky. Web design leads quite a bit to be desired. Toggling through screens seems unnecessary at times. Compatability with other similar tools for integration are often not easy to set up, and seem overly costly. Customer support takes way too long to resolve, while multiple automated emails seem to want to close a ticket rather than humans seeking to help client users. No real way to contact user support rather than email tickets via the automated online assistant. Review Source Response from Neon One December 7, 2023 Hey Joey, thanks for your review! It sounds like your org has been using tons of the functionalities in Neon CRM like tracking and monitoring donations, fundraising campaigns, and maintaining donor records. Pretty much all of our integrations have no recurring costs associated. All of our packages do include unlimited email/ticket support, as well as access to our support center, neon one academy, live group trainings, and open office hours. It seems like signing up for open hours or our live group trainings might help alleviate some of the wait times you're experiencing, while also gaining access to one of our team members. If you do wish to purchase additional support options, you can add-on phone/live chat support for a small monthly up-charge and we offer extended training hours for purchase, if that is something you think would be helpful. CW Caitlin W. Data Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Longtime Neon User " December 6, 2023 4.0 Over I'm really happy with Neon. It's a great product, you get access to so much support and a robust knowledge base filled with guides and training that will help a lot. It's intuitive and really friendly. I've also seen Neon transition to building a community where you get additional support from other Neon users as well as Neon employees. When I first started there was no where to really provide feedback and now there is a portal for that and it's so nice to see actual user ideas get implemented. Neon has really made strides to make clients feel heard and valued and it shows. Pros I like how user friendly it is, not only was it an easy system to learn myself it's easy for staff that may not have experience with a CRM to use and feel confident using. In my past experience with different organizations and different databases there is a lot of fear and reluctance around using the database and with Neon we have 100% of our staff in the database Cons There are somethings Neon still has to work on that are standard in other databases. I think they'll eventually be addressed because Neon really listens to feedback but, for example, the fact that there isn't an alias field that is search bar accessible is a little frustrating. People change their names all the time, and you don't want to lose that data. I created a custom field for it but that's not search bar accessible. It doesn't hinder my ability to use the database but it is a little frustrating not to have. Review Source Response from Neon One December 7, 2023 Hey Caitlin, thank you for your review! Awesome to hear that your whole team feels confident using Neon CRM and are able to dive into the various features and modules. I think your idea around incorporating an alias field is stellar, and would encourage you to submit it to our Suggestions Portal: https://feedback.neonone.com/forums/945646-neon-crm AR Alexis R. Director of Production Broadcast Media Used the software for: 1-2 years ### "Everything in one convenient product" September 13, 2023 5.0 Pros I like that there is so much information that you can log about contacts, that people can sign in, that there are websites now, that I can send out campaigns to specific groups and get helpful analytics, that we can add users rather than log into only one account, and that we can easily see who are active and inactive members. Cons There is a bit of a learning curve in terms of nomenclature and finding what you're looking for in the global settings. Filters for finding a specific set of members could be easier, but you can get used to how it works. When I went to someone for help, I ended up figuring it out before they were able to answer it for me, which took us both a long time, so I think it is not very intuitive if support staff also have trouble figuring it out. Switched from [CiviCRM](https://www.capterra.com/p/79192/CiviCRM/) Civicrm was a nightmare in terms of functionality and tracking members Review Source Response from Neon One September 14, 2023 Hey Alexis, thanks so much for your review! It sounds like your org has been able to do a ton with Neon CRM, and we love hearing about all of your success! Thanks again :) SW Stuart W. Director of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Fundraising, Event, and Contact management for Non-profit " September 6, 2023 5.0 Pros The built-in fundraising, event registration, and contact management features have allowed us to keep everything inside of NEON. Previously we were cobbling together data from separate systems with quite a lot of Excel exporting and importing in between. Cons The built-in email template creation tool is powerful, but the learning curve is a little greater compared with other platforms which specialize in email marketing. After a little effort, we were able to recreate what we needed in NEON.We have not found a straightforward, built-in feature to put multiple contacts into a dedicated group for one-off purposes. It can be done, but one higher level of organization of contacts would make contact management almost perfect. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[PayPal](https://www.capterra.com/p/207944/PayPal/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We primarily needed better fundraising and payment tracking, but it also allowed us to include event planning and full contact communication under one platform. Review Source Response from Neon One September 7, 2023 Hey Stuart, thank you for leaving us this thoughtful review! I think your idea around adding the ability to add contacts to a group for one-off purposes is stellar. Have you submitted that idea to our Suggestions Portal? Our team will review it and let you know if this is something we can move forward with implementing! Thanks again :) MS Markleigh S. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Neon CRM review" September 11, 2023 4.0 Overall, Neon CRM has greatly improved our ability to track and steward donors. Our fundraising endeavors have greatly benefited as have our events. And automating many of the processes like acknowledgments has freed up more time to work on further improvements. It's been a huge improvement over the excel spreadsheets we were using previously. Pros The constituent portal is what really stood out for me and made me choose Neon CRM over other options. Cons There are certainly some features that could be improved or added. I've found donation batching to be cumbersome. There is no sustaining membership option, where a recurring donation can be counted toward a membership. And the duplicate merging process is clunky. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) Reason for choosing Neon CRM Constituent portal and price Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We needed a better way to keep track of donors, donations and memberships Review Source Response from Neon One September 14, 2023 Hey Markleigh, thanks for taking the time to leave us some feedback, it's always appreciated! Our product team is constantly updating our product roadmap to meet the needs of our clients, and there always seem to be great updates to the membership module. Have you submitted these ideas to the Suggestions Portal yet? I think these sound like great ideas (submit your idea here: https://feedback.neonone.com/)! RG Roberta G. Development and Outreach Non-Profit Organization Management Used the software for: 1-2 years ### "My experience with Neon CRM " September 28, 2023 4.0 My experience, again, has mostly been positive. Initially, I encountered a learning curve but I am appreciating that curve now. I also appreciate the customer service I've received from Neon CRM. In addition to the private sessions that have been enormously helpful, I can join various courses on specific aspects of the software. I can also sit in on "Office Sessions" which has been informative. And it helps to have access to various tutorials that I can reference repeatedly if need be. All in all, it has been a very positive experience. Pros What I like most about NEON CRM is that it offers us the ability to have all our information at our fingertips. This really does allow all of us to be more thorough and therefore more successful in growing our nonprofit, which is just three years old. We can reference everything to determine many of our next steps. Cons What I like least is not being able to customize the grant pages a bit more, but truthfully, I now have grown quite used to Neon CRM, and I'm happy with how the grant pages are laid out. I also appreciate being able to add all my LOI's and grant applications as well as grant responses. Being able to reference all that information at anytime has been an enormous time saver for me. Reason for choosing Neon CRM Does not apply (I didn't choose it) Review Source Response from Neon One October 18, 2023 Hey Roberta, thank you so much for taking the time to leave us a review! We're so glad that Neon CRM has been helpful in aggregating all of your data! Sometimes a learning curve is important to ensure you get all the ins and outs of a platform, glad to hear that our support resources have helped you feel confident using the platform. Cheers! KJ Kieran J. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Best Customer Service and Ease of Admin Stress" September 7, 2023 5.0 Amazing and have recomended them to most non profits researching for a new crm. Pros The customer service is what made the decision easiest for us. Responsive and listens to every concern.Administrative heachaces are lessened with automation. The CRM integrates with many programs to reduce user entry errors on the backend. Cons events management still needs work (9/6/23). While It is great to use and get a complete picture of the constituent, the actual designing and then the signup pages fro events is cumbersome without help. Alternatives considered [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Reason for choosing Neon CRM Price and cutomer service.The price is more but you get what you pay for when it come to help. Which the cheaper ones provide little to none. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) access is a glorified excel workbook and breaks too often. Review Source Response from Neon One September 11, 2023 Hey Kieran, Thank you so much for this glowing review! We are thrilled that your experience has been positive and that Neon CRM has helped you and your team in so many ways. Thanks again! HW Heidi W. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Neon is good, but only if you have a team working in it - it is best for medium to large teams" November 3, 2022 5.0 Good, but it needs to work for 2nd graders. Many nonprofits outsource data entry to volunteers and if the volunteers have a tough time using a system, so too does a nonprofit have a tough time getting the data out of it that it needs. Pros I like it's level of detail around donor data, as well as its dashboard. Cons It's not super user-friendly. It's not mobile friendly. it's report creation is challenging. It's on-demand training is not helpful. Review Source Response from Neon One November 10, 2022 Hi Heidi! We appreciate your honest feedback. I'd like to help address your concerns around ease-of-use and training. Our top priority right now is to make daily system use easier by working on User Interface updates, like the recent overhaul of Constituent Portal Management and upcoming File Manager improvements. We also want users to be able to learn in an interactive way on their own time, so we've recently launched an improved Neon One Academy. You can log in at https://academy.neonone.com/. Thanks again and we hope the CRM developments help to make it easier for your team, your volunteers, and you to work more efficiently. Cheers, Anna Curtis at Neon One SL Shauna L. Operations Used the software for: Less than 6 months ### "Appears to have good functionality but the proof is in the details." November 26, 2016 3.0 We chose this software because it appeared to be able to do everything we needed it to. However, when getting into it more fully we consistently run into obstacles. Pros Good database function, automated emails, customized reporting. Cons We utilize the event module extensively and find that the functionality is difficult. The WYSIWYG feature to build an event page is difficult, you can't build sub pages for an event, no ability to have event add-on items (register for the event and buy a shirt, etc). I've had to add them into the store function and then make all events appear in the store function so that the add-on items would appear in the shopping cart with the registration - but there is no ability to customize a store item (i.e. personalization). The registration function is very confusing to our constituents in that you have to provide all information for the registrant before making the registration/ticket selection. Then the only place to put the add-on/store items is in the event registration summary page. The social fundraising functions are not terribly user friendly and intuitive. When you want to do registration discounts you can either take $ off or % off of the entire order - not off each registration when more than 1 person is registered. When I have asked about these features it has been suggested that we use Eventbright for events. We left event bright when we purchased NEON because we could save the costs with the integrated functions in NEON. Eventbright doesn't do social fundraising so this looked like a better option. And finally - duplicate accounts are a problem - especially because pricing is based upon the number of accounts. Merging/deleting accounts is a time consuming process. And, you cannot simply two accounts that should be merged (because you know they should be) unless the system identifies them based upon duplicate name, email, etc. For example - if a person registered using her home email and address for one event and then the next time she registered as that person's name using her work email the system won't recognize them as potential duplicates - and you can't manually select them to merge. The login feature we thought was good but unless you have memberships it isn't great - folks just don't log back in the next time the visit the site - they just create a new account. Review Source Response from Neon One December 7, 2016 Hi Shauna, We’re sorry to hear about the difficulties you have experienced with functionality. We appreciate your feedback and take into account customer suggestions when considering product developments. We will be reaching out directly to further discuss your duplicate management pains and to better understand your event registration items. There are deeper duplicate scans that can be useful, and we of course want to hear from you about how the event registration process might be simplified. In the last month, we've come out with an enhanced template feature for social fundraising for more customization and usability--we will also send you info on this. Again, thank you for your valuable comments and please know we are always striving to improve the system and its functionality to better serve nonprofits. It's feedback like yours that helps us to plan for our monthly product releases. We appreciate having Star Legacy Foundation as part of the Neon community. We truly understand the importance of your mission and want to ensure NeonCRM can be effective in furthering stillbirth awareness. Our Account Management team will be in touch, but please know you can contact them if you have future questions or concerns. -Your NeonCRM Team MB Megan B. Chief Philanthropy Officer Non-Profit Organization Management Used the software for: Less than 6 months ### "Disappointing and Financially Irresponsible." September 30, 2020 3.0 I wouldn't recommend Neon to anyone in fundraising. It is not only the volunteer module that we struggle with. In general we have a more limited capacity for pulling reports. The system tracks memberships and donations and soft credits. If you wanted to take a quick snapshot of all monies that have come into your agency between those fields it doesn't have a place that it's all collected, it's broken out in separate categories. In general the system is pretty and appears to have nice capabilities. If Neon was honest from the beginning we could have gone with a cheaper option and found something that works for our agency. Now we are stuck, spending thousands on a data transfer. If you are considering Neon, don't. Read their 'comments' in their support center - eye opening. This is a dishonest company with poor support and a subpar product. Pros We moved from a large popular fundraising platform and we were excited about the abilities of Neon and how it would help us with donor stewardship. They have some helpful dashboards that are great for quick tracking. The system is large and has some neat capabilities. Some of them being: sent emails tracking, workflows, advanced searches, donation page is great, and having the ability to personalize the system to the user. The account profiles are user friendly and intuitive. Cons This is a tough area. Fundamentally we struggle daily with reporting and customer service. We track our volunteers and our donors (often times they are one in the same) and we are unable to pull any data on volunteer hours in a month - it's only tracked in a month period and gives you a lump sum of hours. In general output information to pull data on is limited. Often times when we have questions or need help we will reach out to support and are simply just sent links to the support pages. Which by the time we've reached out we have already read those. Additionally we were excited about the chat function. The chat function only works when they have staff 'on', which is not often. I look daily and I've managed to chat with someone twice only in 6 months time. Support staff have poor attitudes and don't meet the need for help. When we were looking to purchase new software we specifically had needs for volunteers and donors. We were told the system would meet our needs - it does not. Now we are stuck going back to using excel spreadsheets and doing double work and unable to rely on a database that we pay for the top of the line features. Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) We switched from DonorPerfect to increase our ability for stewardship. With DonorPerfect we had grown out of the software and were looking for a system we could continue to grow into. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.