# Page 5 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Neon CRM the right Nonprofit solution for you? Explore 618 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102088/NeonCRM/reviews --- Neon CRM 4.3 (618) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 5 - Reviews of Neon CRM ## Showing most helpful reviews Showing 101-125 of 618 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CE Christine E. Marketing & Development Manager Non-Profit Organization Management Used the software for: 2+ years ### "NeonCRM: A solid decade by need to move forward" April 30, 2021 4.0 We've been using NEON for over 10 years. It has been a solid, reliable performer. We have grown from $150k to over $1M in fundraising, and NEON has supported that growth (although it is not able to make mass changes to old data as we have better understand/refine how we track donations). Although NEON has incorporated some enhancements and improvements to the user experience recently, overall they have been slow to change, and customer support is not very responsive. Support for household roll-up (including family funds/DAV) has become critical to our organization, requiring us to seek other software solutions. Pros Solid basic constituent and donation management. Reliable - service is rarely down or unacceptably slow. Interface is relatively easy to use for anyone with good software sensibilities (a simpler view would be helpful for less techy BOD members). Cons Householding support with regards to donations roll-up is very poor. Reporting, while flexible and seemingly comprehensive, often requires export and external manipulation to get what we want. Organization is not responsive to customer requests - with popular suggestions in forum going unaddressed for years. Reason for choosing Neon CRM Don't know, wasn't involved Review Source Response from Neon One May 5, 2021 Hello Christine. We're happy to hear how much success your organization has had fundraising through Neon CRM over the past 10 years, but we're sad to see you go. Your feedback regarding how and why you're switching to another CRM is extremely insightful in helping us grow, and help us learn which features are most important to our customers. Thank you so much for leaving your review! MS Maya S. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Beginner Picking Up from Prior Admins" December 15, 2023 4.0 Overwhelmed. I am the only employee in a nonprofit that has over 200 members so much of my time is spoken for and though I need to give Neon CRM time and attention, I feel guilty doing so and thus get distracted when I am going through training processes so I feel I am not retaining the info I'm reading/watching. Pros I can see the potential of it being very effective in our organization but again, having a hard time locating implementation documents a prior administration set up or where things were left off. Cons The Neon One Academy seems to have most of the information I need to navigate and learn but it does not keep track of where I left off in the training modules so I am constantly trying to remember where I to restart when I am able to revisit the trainings. There also seems to be lots of the same training info in different places so I get confused as to what or where to go next. Also having a hard time trying to figure out how to use all relevant features without using Neon Pay for any of them. (Due to our org having to use our fiscal agent's financial processing system, Stripe.) Reason for choosing Neon CRM I did not choose Neon CRM, the organization had the subscription (and had to pause it due to no one fully understanding how to utilize) prior to me arriving in my position. Review Source Response from Neon One December 19, 2023 Hey Maya, appreciate your thoughtful review! We know how difficult it must be to be a one person team. Balancing your time with the plethora of tasks and duties and still trying to move your mission forward is one of the hardest things to do, and Neon CRM's goal is to make that easier. I'm glad you've been able to find some value out of Neon One Academy. If you haven't already, I'd suggest enrolling in the orientation course (https://academy.neonone.com/page/neon-crm-orientation). Another resource that could be fruitful for you is our open office hours. you can pop int a zoom room with our consulting team to get your questions answered in real time (https://academy.neonone.com/page/neon-crm-live-trainings). Alternatively, we do offer live chat and phone support for a small monthly fee, as well as extended training hours. I'm confident that once you get a grasp of the platform, it will make a world of difference for your prioritization and efficiency. BB Becky B. National Director of Development and Communications Non-Profit Organization Management Used the software for: 2+ years ### "NEONCRM is solid" December 6, 2023 4.0 Pretty solid platform - I enjoy using it. Pros Neon gets the job done and is pretty intuitive. I use it several times a day and find it to be easy to use. Cons I don't like the barriers to customer service/tech support. Often times I need a very quick question answered to move forward, and I'm delayed by several days becasue I have to schedule a call. I wish the app had not been abandoned. I wish the tribute gift function was more functional - during the reconciliation process, it would be nice to have a checkbox to mark when an acknowledgement card was sent to the honoree. Reason for choosing Neon CRM Functionality and ease of use. Value was also a big part. Review Source Response from Neon One December 7, 2023 Hey Becky, thank you for your review! If you haven't attended our live group trainings or open office hours, I think those could be a worthwhile solution to the frustration you're feeling around support response times. You can sign up at the link below and gain access to one of our team members to get your questions answered: https://academy.neonone.com/page/neon-crm-live-trainings TG Tracy G. Director of Communications, Marketing, and Membership Non-Profit Organization Management Used the software for: 2+ years ### "Great for managing renewals, not useful for team overall" October 18, 2023 4.0 One of the main reasons we wanted to a CRM to track a schools participation doesn't really work. We are considering other platforms that might be able to offer this. Pros Since switching to Neon processing membership renewals has been a million times easier. I can see easily how may years someone has been a member, what they have paid, the tier they should be at and I can easily communicate all this when their membership expires. Folks can easily become members through our site as well. Membership retention has been successful and my job has been easier. Cons I had hoped that with the eventbrite integration that I could go to a school and see everyone who had participated in a program. We do not offer individual memberships, but that is the only way that neon is set up. I want to be able to see how a school is using their membership through program participation year to year, but it is still impossible to run a report or see this easily. For this reason and many others, nobody on my team is using the platform. I looked and nobody had logged in for years! I have deemed it a non-useful tool for this reason. Reason for choosing Neon CRM We were told that it had a nonprofit focus and that they were always evolving and listening to customer feedback. Even if we didn't have all the functionality now, we could expect more to be added. Review Source CB Cb B. President Financial Services Used the software for: 2+ years ### "Run do not walk away!" September 7, 2023 2.0 Bait and switch. Lots of unfulfilled promises. Lack of honesty and support. Pros Not much really. Maybe resolving duplicate member records? Cons Deceptive sales practices. Lack of basic functionality. Inept support. Egregious charges if you don’t use their payment processing. Review Source LS Lauren S. Director of advancement Education Management Used the software for: 2+ years ### "Great Donor Management Software" February 22, 2021 5.0 Overall we are very happy to NeonCRM. My one and only concern is the customer support and account management seems to be lacking a bit. I get emails often regarding "changes" to our account that in face do not affect us because we are currently on a contract with NEON. With staff overturn you never know who your account manager is (I have worked with 5 account managers in a matter of 2 years. The software is great and we will continue to use it as we find that it is very helpful for what we are doing. Pros Coming from Blackbuad and Raiser's Edge, it was really important to find a software that was user friendly and easy to learn. NeonCRM is that software. You don't need a ton of training to navigate around the system and find what you are looking for. Cons Our hope was this software would be able to take the place of many of our others and put things in one place. Although it was able to do that for a majority we still hope to see an auction component to NeonCRM. This was one of the items that was discussed when we were looking at software and our rep mentioned Neon was working at an integration for this in the future and still waiting for it. Alternatives considered [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Neon CRM Pricing and Payment Portal Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Because of how difficult Raiser's Edge is to use. Review Source Response from Neon One February 24, 2021 Hi Lauren! Thank you for your open and honest feedback. Regarding the auction component, we do have a certified integration with ClickBid. You can learn more about that integration here: https://neonone.com/partners/clickbid/. HW Hayley W. Marketing & Development Manager Non-Profit Organization Management Used the software for: 2+ years ### "Simple and Straightforward" September 21, 2023 4.0 Overall, Neon CRM is a great product for the cost. As a smaller nonprofit, most of our budget goes directly back into youth programs. Pros Neon CRM is a simple, straightforward tool. It's easy to use and there are a lot of resources and tools to help onboard new users. It's cost-effective for our nonprofit and enables us to track donors, volunteers, and donations in one place. Cons A feature that could be improved at our subscription level is the ability to automate workflows. As it is, we have to manually pull reports to see if donors need to be contacted, moved along the pipeline, etc. It would be a huge improvement if Neon CRM offered a budget friendly alternative that enabled us to set contact on a pipeline and receive reminders when it's time to move them along. Alternatives considered [DonorDock](https://www.capterra.com/p/184187/DonorDock/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Instil](https://www.capterra.com/p/254865/Instil/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing Neon CRM At this time, Neon CRM is the most effective for our budget. We've also been pretty satisfied with it over the years, so even when prices increased we still felt like it was meeting our immediate needs. Review Source Response from Neon One October 3, 2023 Hey Hayley, we appreciate your thoughtful review! Sounds like things are going well for your org, that's awesome to hear! Thanks again for taking the time to share your thoughts :) Julie T. Director of Development Education Management Used the software for: 2+ years ### "User Friendly" September 1, 2023 5.0 Pros I have worked in a few CRMs since starting my career, and Neon CRM is the most user friendly. Also, the help section is wonderful and easy to understand. If I cannot find an answer, customer service is prompt and helpful. Cons It would be nice if Neon had more capabilities for events such as a silent auction/raffle function. Review Source Response from Neon One September 5, 2023 Hey Julie, thank you so much for taking the time to leave us a review! It's so wonderful hearing how useful our help resources and support team have been for you. Thanks again! VR Verified Reviewer Marketing Director Non-Profit Organization Management Used the software for: 2+ years ### "I Like Neon CRM But There's Always Room For Improvement" September 8, 2023 4.0 I like Neon. The CS team is great, but, like I said, I wish I wouldn't get the "no service representatives are available" recording when we've paid for phone support. We also had to drop the Web integration. Only one support person at the time. Pros Knowledgable customer service, very helpful. Cons Great customer service...when you can get them. We are paying for phone support but rarely get someone to actually answer the phone. Two to three days to get a response although the last few times have been better. (Note: I do understand that customer service staffing issues are an industry problem, but it is also an issue when you need answers but have to wait for them).Designing Mail Campaigns--We were actually told by CS early on that we may want to use MailChimp. Then you came out woth your new and improved version, but it still wasn't up to the design and functionality quality of MC to make it worth moving back. I wish it were, though. That is one reason we chose Neon, for it's 'one-stop shop' but we had to go outside. Review Source SB Sarah B. Office Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Neon is unmatchable" March 30, 2021 5.0 It is a core component of our business at this point, which we use daily. It stores so much information and organizes it in an extremely accessible manner. The various functionalities are used by our non-profit organization every single day. It seems like every aspect is useful and functional. As an organization, we have been able to eliminate other competing premium softwares and instead use Neon. Pros The user interface is extremely intuitive and easy to learn. It's truly an all in one software that can do so much. It's integration with various other apps is seamless. We have so much data, and Neon can handle it all, and make it easy to understand, access, and analyze. Neon is honestly an essential must-have for any organization. Cons I think the campaign email marketing part can be somewhat confusing. The components seem too separate, it needs to be more cohesive in one big step-by-step process instead of going back and forth between the tab's sub-categories. It works perfectly, I just think the process to sending emails can be a little more streamlined. Review Source Response from Neon One March 31, 2021 Thank you for your honest and comprehensive review of Neon CRM, Sarah! We know that email has been a pain point in the past, which is why we are uncovering some major updates on April 10, 2021. If you want to find out more about the updates to our email functionality, you can tune in to our upcoming webinar (or watch the recording afterward): https://neonone.com/resources/event/product-webinar-neon-crms-new-email-tools/ HF Hannah F. Operations and Community Relations Manager Fine Art Used the software for: 1-2 years ### "Comprehensive and Efficient" September 1, 2023 5.0 Pros Neon CRM is able to track information relating to all major aspects of our business model, making it easy to consolidate our data. I also love how easy it is to run a custom report on any set of data collected by Neon; this allows us to answer specific questions about our donor base quickly and painlessly. Cons I wish there were an option for clients to pay for event registrations via invoice. Not having this feature limits Neon CRM's functionality, especially because we often have companies register for events, and this always has to be done manually if the company plans to pay via check after registration. Review Source Response from Neon One September 5, 2023 Hey Hannah, thank you for your insights! I think your idea around event registration payment via invoice is stellar, have you submitted this in the Suggestion Portal yet? If not, you can do so at the link below. Our team will review your idea and fellow Neon CRM users can vote on it if this is a pain point they are also experiencing. If our team is able to move forward with this idea, they'll let you know :) https://feedback.neonone.com/forums/945646-neon-crm PC Paul C. Executive Director Performing Arts Used the software for: 1-2 years ### "Very nice tool, slick and easy to use" April 27, 2022 5.0 Above all, Neon CRM is part of our institutional memory efforts. Previously, we had one employee who kept all notes in his brain, on cocktail napkins, and in Arts People ticketing. I've seen other CRM interfaces, and Neon looks the best, works the best, and does its best to keep things simple. Pros We integrate Neon CRM with Arts People. Arts People is great for large-event ticketing, and CRM is great for donor management. Neon CRM is easy to use, easy to teach, and, best of all, we are able to maintain institutional memory. Cons There's nothing I don't like about CRM, although I'd like to see cumulative reports on household donations. Switched from [Arts People](https://www.capterra.com/p/10010710/Arts-People/) Arts People, although it tracks donations, is not a robust CRM product. Review Source Stephanie J. System Administrator Information Technology and Services Used the software for: 1-2 years ### "A powerful CRM system for small businesses" November 13, 2023 4.0 We were able to consolidate membership, event, fundraising, and accounting data with the assistance of Neon's centralized database. The fact that we can generate almost any report has greatly increased the value of this information in helping us achieve our aims and ambitions. Pros I enjoy making reports and filling out forms. Adapting an existing form to my requirements and developing a report to go along with it. It's incredible how many tools are available. Despite working with a CRM consultant, I can use various resources to find things out. Cons While the steps may not always be obvious, any questions you have can be answered by visiting the Help Center or chatting with a representative. Filtering reports requires some practice, but the power to make personalized reports more than makes up for it. Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) With this CRM, I can easily collect information from donors, process student registrations, and stay in touch with constituents via email. Review Source KF Karen F. Donor Relations Specialist/Admin Asst Broadcast Media Used the software for: 2+ years ### "Neon CRM has Been so Beneficial for Our Company" September 1, 2023 5.0 I feel very confident using Neon. It has been a good fit for us, in tracking donors and maintaining their record of giving. Many are monthly donors, that are utilizing the e-check and credit card features on a recurring basis. We have seen growth in our fan base, and it is reflected in the financial support that we can see in Neon's documented record-keeping. Pros We are able to track the giving of our supporters, and respond with receipt of acknowledgement.We can generate reports for specific campaigns and donor demographics. Cons We have not utilized the QuickBooks integration that is offered. Would like to see more guidance on how to incorporate that . Also, duplicating records are not always "caught" ... it can be tedious detecting them. (Like a first name must match exactly- i.e: Tom Jones will not match Thomas Jones, etc.) Reason for choosing Neon CRM Partly due to affordability. But the ease of logging into the CRM and manipulation was fairly easy to pick up and learn. Review Source Response from Neon One September 5, 2023 Hey Karen, thanks for this glowing review! We always love hearing how Neon CRM helps our customers feel confident in the work they're doing! For more information on the Quickbooks integration, take a look at the support article I linked here. There are a few recommended articles attached as well, these may be helpful if you decide to explore the QB integration further! https://support.neonone.com/hc/en-us/articles/4412164668301-Using-the-QuickBooks-Integration SR Selina R. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "One-stop shop" September 7, 2023 3.0 Average. I'm invested now, but it's not my favorite product. I think there's a big learning curve. As I learn more, I'm still so-so about the software as a whole, but will keep at it for a while because it's too hard to transition to another software. The updates and new features that have come out have made some improvements. Pros I love that I can manage everything from one software platform - donor management, donation, payment processing, event registration, and email campaigns Cons It is frustrating that I have to go to different screens to get something done. There aren't intuitive ways to get a project done. I have to adjust a setting here, then create something, then adjust something else on another page. I also do not understand the reports. They are too complicated to get simple information. Reason for choosing Neon CRM It was a one-stop shop and the price was lower. Review Source Response from Neon One September 11, 2023 Hey Selina, thanks for the review! Totally understand where you're coming from on the learning curve front. If you're having trouble with reporting, try taking a look at some of the help articles in our Support Center. There might be something useful for you there (https://support.neonone.com/hc/en-us/sections/4407397872013-Reporting). Thanks again! DN Dawn N. Co-founder Non-Profit Organization Management Used the software for: 6-12 months ### "All Inclusive Donor Management, Membership Management and Event Registration Software" August 30, 2023 5.0 Wonderful from the DEMO, to installation, to use.Customer Support is awesome. I am a power user and my questions tend to be complex and customer support is also available to help me figure out solutions. Pros I like that the software is an integrated software with Donor Management, Membership Management and Event Registration Software. Prior to NEON, we managed this functionality in multiple products. NEON CRM allows us to fully integrate all functions of our nonprofit and create a report with all the parts of our nonprofit.CUSTOMER SUPPORT Cons \-The store can be more robust. However, I am thrilled that it is even a part of the package. I think of the Store as an extra product that we get for free, so overall I am happy with the store.-Reporting can combine more data elements from different parts of the system. For instance, looking at meeting registration and attendance with donations. Reason for choosing Neon CRM Integrated Features Review Source Response from Neon One September 1, 2023 Hey Dawn! Thank you so much for this thoughtful review :) It's always wonderful to hear about how our clients are able to streamline their data into one hub, and our support team loves these shoutouts (I'll relay the message!). Thanks again for taking the time to provide us with feedback! DM Dybal M. Executive Director Music Used the software for: 6-12 months ### "Very Happy with Neon CRM. Takes Time to Learn." September 1, 2023 4.0 Overall, we are very happy to have Neon. It is excellent for everything on the donor side and for tracking and creating donor forms around campaigns. It works well with Constant Contact, and we are working on using it to transfer data to QuickBooks Online. This automation is great, but takes time to set up, which is understandable. Pros Our nonprofit had many cumbersome spreadsheets and Neon has combined all of this information into one, easy to access site organize by account name. These accounts can be updated easily as changes occur. Cons Some functions are complex and take a while to figure out, such as running reports to get the data you want. We also had difficulties with Memberships. We use it for families and students and the membership module in Neon is difficult to conform to this when using forms for renewals and new memberships. Reason for choosing Neon CRM Neon had the most knowledgeable staff and the product seemed to fit our needs best. Review Source Response from Neon One September 5, 2023 Hey Dybal, thanks for your review! We're so glad to hear how Neon CRM has helped your organization combine all of your data into one centralized hub. Excited to hear about your experience integrating with QB Online! BB Becky B. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Selected it twice." September 8, 2023 5.0 It’s been very good. I have used several CRMs for nonprofits for 35 years and this is as easy as most and comprehensive enough to help get work done. NeonCRM fits in a good spot of affordable with a lot of function. Pros Easy to teach others how to use the system. Cons We are slowly getting features we requested like memberships paid with installments. I’d like to see better dashboard design. Reason for choosing Neon CRM Price, ease and features fit our needs better Review Source Response from Neon One September 11, 2023 Hey Becky, appreciate you taking the time to leave us your thoughts! Glad Neon CRM has been a worthwhile investment for you and your team. Thanks again :) ML Marilyn L. Operations Health, Wellness and Fitness Used the software for: 2+ years ### "NEON Supports our Non Profit Mission" August 24, 2023 5.0 NEON has allowed us to streamline our systems from 3 different platforms into a single place to remove duplication of efforts. Pros NEON CRM allows us to customize our client tracking and track the classes they have taken as well as their donations. Their email system provides an easy method to communicate with everyone without having to utilize a separate email marketing system and the emails are easy to format and look nice. Cons We would like to be able to survey our clients. The survey tool could be improved. Review Source Response from Neon One August 28, 2023 Hey Marilyn, Thanks for taking the time to drop us a review :) It's always wonderful to hear how Neon CRM is helping orgs streamline their various systems into one centralized hub. Thanks again! CI Cindy I. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Neon CRM: Robust and easy to use" February 18, 2021 4.0 Since we've been using Neon CRM, our overall fundraising has increased dramatically. At the end of the day, that is the name of the game for nonprofits, so it's really important. And, being able to see at a glance how we're doing in new donors, reactivated donors, etc. from the dashboards is very helpful. Pros Neon CRM replaced ETapestry for Lung Cancer Foundation of America. The ease of use in all aspects - donation tracking, fundraising campaign setup and monitoring, reporting, etc. are so much appreciated after working for so long without that ease. So, this makes our everyday tasks go much faster and we've been able to utilize the peer to peer and campaign features to be able to bring on new donors and track specific donation campaigns very easily. But, probably the very best feature is the training. Whenever we come up with some wacky question on "how can we do..." we set up a training session and they've always got a path to help us do whatever new thing we're trying. Cons I would like to have all database fields available no matter which type of report I'm trying to pull. Not sure if that is feasible or even advisable, but, sometimes I need info from a field that is available on a different report, but not on the type of report I need at that time. Reason for choosing Neon CRM After very careful evaluation and all stake holders scoring each candidate, NeonCRM was the best option for the type of nonprofit LCFA is. Review Source Response from Neon One February 24, 2021 Thank you for the review, Cindy! It is always our topmost priority for our products to increase overall fundraising for our clients, so we are beyond thrilled to hear you were able to do just that! We will also bring your feedback regarding database fields back to our support and product teams. Thank you! KS Kate S. Used the software for: ### "" November 4, 2013 4.5 If your experience is anything like mine was, you are currently struggling with outdated software. You are having to maintain multiple databases manually in order to do all the things that are standard operating procedures in these fast-paced days, and you are working on a shoestring budget with a great but stretched staff. For me, this is where Neon came in to help us. Is it perfect. No. Of course not. Unless you have a zillion dollars to house your own tech department you are unlikely to find absolute perfection. Is Neon, in my opinion, the closest thing to perfect for a non-profit organization? Yes! Why do I think that? 1) Technology upgrades every 18 months (at the longest) which is almost impossible for a non-profit to keep up with while remaining competitive within today's business world. Neon is an ever-evolving system that shares functionality with all Neon clients; your membership database is always up-to-date with new innovations appearing and available to be customized to meet your needs for reasonable pricing (unlike other systems that, in my experience, started customization at around $25,000 a piece). 2) When hosting our own CRM on-site, we were responsible for maintaining our server; with an aging server and without a hardware specialist on staff, our data was always at risk, even though it was backed up. With Neon, our system is now a cloud-based system, leaving the hardware support to the experts at Neon. This was not only a worry off our backs but also a fiscal savings. 3) In order to keep up to date, we were maintaining multiple databases. We had our member database, our event database, our website member-only database, and our email database. This doesn't include the QuickBooks upkeep and our area membership lists that had to be maintained and exported separately on a monthly basis. Needless to say, this ate up a lot of time and was susceptible to human error. With Neon, everything was in one place (Please note we chose to use Neon's email because another service would mean we once again would have to import/export data and not have the tracking material on the records where we wanted them). This was a huge benefit. Having everything available in one place freed up our staff to work on other projects and spend time on long-term strategic planning as opposed to just working in the moment. 4) With our old system, we were the experts. We were all alone. If we wanted customer service, the vendor could sort of help but the service teams wouldn't take time to understand the way we were using the system and could only provide generic answers. With Neon, we have experts at the end of a chat or a phone call (depending on your needs and service package) who can log into your system, see what you are seeing, and team with you to find an answer to your issues. 5) With our old system, our volunteers and members had limited abilities and options available to them. With Neon, our volunteers and members have a greater level of interaction with their own records, as well as with each other. So with all that said, my overall advice is get Neon. But when you do jump in also be realistic and patient with both Neon and your staff. Remember change is always hard. Expect that the transfer of data will be stressful. Expect that the first six months will include hiccups. Expect that in a year you will be an expert in NEON. Expect that your "sophomore" year experience will make it all worthwhile. Review Source HB Holly B. Sponsorship Coordinator Civic & Social Organization Used the software for: 6-12 months ### "Good program, but reporting is less intuitive than I'd like." May 1, 2015 3.5 Pros The software has a lot of really useful features, like email blasts and the reports are really customizable. Cons The software isn't terribly intuitive, especially with reporting, and the training videos on YouTube are hours long. I also could not find the answers I needed in the help section when trying to customize reports. I learned more from the user forums than the actual help feature of the software. Review Source Response from Neon One May 6, 2015 Thanks so much for your review of NeonCRM, Holly! We are absolutely thrilled to be part of Happy Trails Farm Animal Sanctuary's mission in helping animals be rescued, rehabilitated, and/or adopted. We did want to take this opportunity to respond to your review personally and alongside Leigh's which is featured immediately below. :) In the age of simple apps on our phones and an increasing awareness of user-friendliness with complex technology, we are 1000% committed to making the user experience of NeonCRM as simple as possible for users of all strengths and experiences. As an "expert-user" database that does so many complicated things, we are constantly challenged with keeping things simple while also continuing to provide the deepest, most extensive CRM built specifically for nonprofits. We now have a dedicated, in-house team focused purely on this challenge and you will continue to see NeonCRM evolve with new feature releases and enhancements every month! We welcome your continued input within our community forum as we consider new and great feature suggestions to implement. We also appreciate your comments on the training videos as well. You and other clients were right: they were too long. And, in our continued efforts to improve every client's implementation of NeonCRM, we have just revamped our training curriculum and have updated all of our training videos on our YouTube channel. We have trimmed a lot, provided time-marking slides, provided agendas with companion guides, and more. The main difference is our trainings have taken a new, "task-based" approach now which we hope you will find useful, including with respect to your comments concerning Neon's deep reporting functionality. Please visit these training resources directly within your Neon system or here: https://z2.zendesk.com/entries/21682010-Training-Videos Lastly, we are overjoyed that you were able to find our community forums so useful! We truly love our Neon expert clients who take time to participate and share their wealth of knowledge in the forums. Sometimes it is more useful to get advice from peer-level organizations who might be using a particular facet of Neon the same way as your organization. We encourage you to continue using a combination of our training resources, guides, and community forums to make Neon work best in helping Happy Trails keep the animals neighing, mooing, clucking, gobbling, baaa'ing, maa'ing, and squealing in joy. Our staff is full of animal lovers and we have many-a-pets that have been rescued from shelters by our staff, along with NeonCRM serving many similar shelters and organizations that help all of our furry creatures in need. Thanks again! -Your NeonCRM Team LK Lisa K. Director of Membership Broadcast Media Used the software for: 2+ years ### "Neon CRM has been a game-changer." September 7, 2023 5.0 It has been a great experience and I will definitely tell other it is a great product. Pros Not having to do everything manually. The workflows and auto-emails have been critical for a small team. It is easy to use. Cons The speed of uploading or running reports. It can take awhile to load a donors donations. Review Source Response from Neon One September 11, 2023 Hey Lisa, thanks so much for taking the time to leave us a review! Automating those pesky administrative tasks can be such a game changer--glad this is helping out your team! Thanks again for the review :) ST Susan T. President Non-Profit Organization Management Used the software for: 2+ years ### "Critical platform to our business performance" March 25, 2021 5.0 We are very proud to partner with Neon One. Their business team is responsive and helpful. The company is an exceptional corporate citizen. I have also been very impressed with their willingness to help us network with their other clients. Pros Neon One allows us to centralize our operations and interactions with our clients. The single sign on function means we can track all of our processes through the CRM, giving us a single source of truth to analyze and report our successes. Cons Editing letters within the platform is a little cumbersome. Reason for choosing Neon CRM Cost and experience of account management team Review Source Response from Neon One March 31, 2021 Hi Susan! Thank you for leaving a review. Client support and feedback are an essential part of our business. In regards to editing letters, we have a great support article about different options for "letter templates" with Neon CRM. You can find that here: https://support.neonone.com/neoncrm/s/article/218530127LetterTemplates SM Stuart M. Director of Strategic Planning Non-Profit Organization Management Used the software for: 6-12 months ### "Neon CRM is not for everyone" April 27, 2022 4.0 Overall my experience has not been great. In particular I have been extremely disappointed by the technical support or lack of support. We pay for telephone support but can never reach anyone or get anyone to return calls Pros The software has capacity to do many functions Cons NEON has it's own language and it the user experience is not very intuitive. We are a NON Profit that does not have full time employees. Our users struggle to find ways to do what should be the simple tasks Alternatives considered [Bloomfire](https://www.capterra.com/p/131501/Bloomfire/) Switched from [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/) Donor Snap was not robust enough Review Source Response from Neon One May 10, 2022 Thank you for the feedback, Stuart! A big goal for our upcoming product development calendar is keeping all of the advanced features that users need while making daily use of Neon CRM simpler, especially for users like your team who need to be able to accomplish tasks without investing tons of time in learning to use the software. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.