# Page 6 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Neon CRM the right Nonprofit solution for you? Explore 618 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102088/NeonCRM/reviews --- Neon CRM 4.3 (618) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 6 - Reviews of Neon CRM ## Showing most helpful reviews Showing 126-150 of 618 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AD Adrienne D. Executive Director Arts and Crafts Used the software for: 2+ years ### "Duplicate accounts" October 18, 2023 4.0 I have had good experience overall. Please fix the issue of creating duplicate account with the same email addresses!! Pros it has great features for registration of classes, except for the duplicate accounts that can be created by a single user with the same email address. Cons I do not like that customers/donors can set up an unlimited number of accounts in the system with the same email address. I can't think of any company that allows this. If you register with the same email, it should tell them that they already have an account and to recover their account with a password reset and not allow for duplicate accounts. Not having this feature creates a lot of work for the back end user. It would not seem to be very difficult to fix this issue. Review Source TKD T. Kebo D. Director of Development Fine Art Used the software for: Less than 6 months ### "NeonCRM is just what we needed." February 25, 2016 4.5 Pros From the beginning, their customer service was outstanding. In our research phase to find a new CRM vendor, we contacted at least 1 dozen different companies. We provided the sales people with an extensive list that outlined the data that we collect, as well as our database needs. Some companies looked at the list and upfront said that they couldn't provide what we needed. Others never bothered to contact us at all. Most sad, the fundraising software/donation processing company that we've been with for more than a decade never contacted us to let us know about their new services, they only increased our annual fees and decreased functionality. So NeonCRM emerged as one of our top choices very early on. Best yet, in talking to their sales person, and now our account manager, as well as their data consultants, they work with us to discuss and figure out solutions. For example, for many years we have used our database as a way to check of tasks in the data collection process. NeonCRM helped us to figure out if we needed a combination of data points or a process document to ensure that all of our users entered consistent information. That kind of collaboration and solution-based thinking has been immensely helpful. More so, given that we have planned for our data migration to happen over 2 years, with specific benchmarks. It feels like NeonCRM will be there with us all the way. One of our Board members is an engineer, and the way that NeonCRM does consultation allowed us to invite our Board member and our web site builder and designer into the meetings. That way we could all learn and develop solutions at the same time. Best yet, we've been able to work with NeonCRM staff, from sales to data consultants, who actually understood arts nonprofits, so they understand what to do with our earned income. Other companies were best for health or educational nonprofits, or advocacy & policy nonprofits, or some other kind of nonprofit. To have a team that understands the work that we do, the size of our organizations, the ways that our events function, and is willing to work with us to meet our needs (instead of trying to cram us into their system), made all the difference. Cons There are bits of functionality that other companies have that we would like. Such as the ability to tweet or make facebook posts, and track that information, from within the CRM, something that Nation Builder does really well. We would also like to be able to integrate silent and online auctions into fundraising efforts, but this is not something that can be done just yet. Finally, we would like to have our ecommerce products tied to their makers, something that NeonCRM can't do. However, they provided us with an API integration solution that will work in the meantime. Review Source MY Mike Y. Volunteer Non-Profit Organization Management Used the software for: 1-2 years ### "You have to wait forever for support" December 7, 2023 5.0 Our membership-based nonprofit has been using Neon CRM since 2017. We've seen a lot of improvements in that time, and expect the platform to become even more robust. In fact, one of the most endearing features of the Neon ecosystem is the monthly update and the associated webinars introducing new functionality. HOWEVER, as noted above: invariably, there is an excruciatingly long wait time before support tickets are answered. Pros Neon CRM is a great system for administering membership, donations, and events for our non-profit. Cons Support is great, eventually... BUT it takes a week or more to get an answer to a simple question. This is a major shortcoming that Neon would do well to address. Review Source Response from Neon One December 20, 2023 Hey Mike, thanks for your review! Glad to hear that your organization finds Neon CRM useful for membership management, donation tracking, and events. If you have simple questions and are looking for a quick solution, I'd recommend looking into our Support Center articles. We have hundreds that address all of the most common pains that our clients have ran into in the past. You can also always sign up for our open office hours to get your questions answered quickly by a member of our consulting team! Sign up for office hours here: https://academy.neonone.com/page/neon-crm-live-trainings. Thanks again! MC Mike C. Principal Used the software for: ### "All 3 Things You Need it to Do - and More!" August 23, 2011 5.0 You want CRM software to do 3 things: 1. Safely store you data 2. Allow you to leverage your data 3. Allow you to interact with your organizations website Most systems do the first 2 - they better (!), NEON does the third one too and better than any other product in the industry. My only hope is they don't get bought by Blackbaud. I've done 15 or more conversions with many different product and have never been happier than with NEON. Feel free to drop me a line and I'll share more with you. Pros I won't comment on the other features NEON does that other systems do as well - or almost as well. Instead, I'll focus on the factors that set them apart from the other players on the market. FORMS! - how can any org look past the ability to survey their constituents via email and then have the responses post to the database? e.g. How did you hear about us? a - k / What most interests you about our work? a.b.c. d. free form response / How would you like us to communicate with you? a - d Events! NEON is the industry leader in allowing users to enter info via an org's website and into the database. I have one client using NEON that registers athletic event users via their website - all the way down to the waiver release form via a digital signature. All that info results in a paperless process that posts to their website on the back end. Training - online video training is FREE - you won't get that with eTapestry or DonorPerfect. Cons The reports function features a URL for a particular report (dynamic too). This is is fantastic! But many board members and volunteers need to be reminded to access the url and it would be great if NEON would schedule the delivery of reports on an ongoing basis rather than the user having to schedule the delivery of the reports. A small thing, but one less thing the user has to think about doing. Review Source Response from Neon One August 25, 2011 Thanks Mike! we appreciate your review! As for the ability to email reports out to board members, you can set up an account in NEON, create a recurring activity to have NEON email your board member with the dynamic report link on, for example, the first of the month every month. And as for the comment about the BBaud buyout, no chance. :) We're in this for the long haul to create the best cloud based CRM for nonprofits and to ensure we offer it for less. Plus, NEON is built as an All-in-One platform that can house fundraising/donors, membership/members, events/registrants and track all of this in one system. Plus, our frontend connectivity to nonprofit's websites allows everything to funnel right into NEON automatically. Times are changing and there is no longer a need to spend so much for powerful software and IT staff to manage servers. NEON, by Z2 systems, Inc., is here to stay and evolve with the technology needs of the Nonprofit industry. Count on it! DW Daniel W. President Non-Profit Organization Management Used the software for: 1-2 years ### "Pretty good product, does most of what I need" March 26, 2021 4.0 I've been mostly happy with the product. My disappointment, thankfully, have been very minor, and I can happily recommend this for anyone needing the advancved options that i did. Pros I chose Neon CRM because it was the most comprehensive CRM solution that I encountered that did not also cost a fortune. I have very specific needs beyond basic donor management. I also needed event management and member management components. Almost no other products had all of these capabilities built in. Cons I haven't used some of the features because they aren't as good as what i am currently using, especially for social media, email newsletter, and donor letters. The software offers a LOT of features, which is not a downside, but it also takes some time to find out how everything works. Neon provides a lot of tutorials, however, which are usually spot on. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Neon CRM Greater functionality was built in to NEON CRM and I didn't want to parcel out the functionality among several different products. Switched from [TntConnect](https://www.capterra.com/p/79189/TntMPD/) My previous product did not have the capabilities I needed for an expanding mission. Review Source Response from Neon One March 31, 2021 Daniel, we hear you! Thank you for the honest review and feedback. We know that email has been a pain point in the past, which is why we are uncovering some major updates on April 10, 2021. If you want to find out more about the updates to our email functionality, you can tune in to our webinar: https://neonone.com/resources/event/product-webinar-neon-crms-new-email-tools/ BG Bridgit G. Assistant Program Officer Individual & Family Services Used the software for: 2+ years ### "Great for a variety of data" April 27, 2021 4.0 Overall, this is a pretty robust software considering the price. I would recommend it to Non-profits on a tight budget just be prepared for some getting acquainted time. Pros All our data can be stored and pulled from one place. Event's are seamlessly connected to our website and make for an easy registration process. I like the idea of batch uploading because data entry can be time consuming but this hasn't been as successful as I'd hope yet. Still need to learn more. Cons It isn't as user friendly as some of the other softwares. We have to adapt it internally to meet our needs. I was not at the company when we purchased this software so not sure of the onboarding process. It has been hard to bring new employees on to learn the system. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Review Source Response from Neon One April 28, 2021 Hi Bridgit! Thank you for taking the time to leave a review for Neon CRM. Training new team members to learn a CRM system can be difficult. That's why we've put together videos, guides, and a full Academy course, to take that training work off of your hands. You can access those materials here: https://support.neonone.com/neoncrm/s/. If you ever need some extra help, feel free to reach out to our support team. Thank you for being a Neon CRM client! KP Karen P. Director, Development and Strategic Partnerships Civic & Social Organization Used the software for: 2+ years ### "Great System to Grow With" November 13, 2017 5.0 I have actually used Neon CRM in two very different nonprofits. One was previously using eTapestry and we switched because of the greater flexibility offered by Neon. That organization received much of its funding from individuals and was focused on one main program. The second was a transportation think tank that had no previous CRM system and received much of its funding through memberships. In both cases, I have found the system to work well and meet the needs of two very different organizations. Pros The interface is easy to use, very similar to comparable CRM systems in terms of flexibility and customization, but built for fundraising. The customization, in particular, is easy to understand and flexible enough to work for a variety of applications in a variety of nonprofits. I like the automation features as well, such as with donation appreciation and membership renewal reminders. Cons The single log on functionality and link with Wordpress needs to be further developed, I think. Sometimes the integrations with other systems, like MailChimp, are not as robust as I would like. Review Source Response from Neon One December 1, 2017 Hi Karen, Thank you for your review. We always love hearing how NeonCRM's versatility can help vastly different nonprofits! We are also glad to hear you are using the Wordpress single sign on plugin. We appreciate your feedback. We will be making improvements and enhancements to it regularly. Over the next year you can expect deeper enhancements to our existing integrations and many more great new integration offerings to come. For example, last month we announced we are officially part of Zapier’s beta testing program. Zapier is essentially a system that connects systems, so this really opens up opportunities to connect Neon with many other platforms. Our blog post about it is below: https://www.neoncrm.com/zapier-streamline-nonprofits-operations/ Feel free to contact us if you have additional questions about it! -Your Neon Team Greg R. Executive Director Cosmetics Used the software for: Less than 6 months ### "It's OK - needs to be modernized" July 10, 2020 3.0 Pros Neon has some powerful, fast database capabilities. We find it quick to respond when looking for records, generating reports, or soring data. It's also very capable at handling duplicate records and the searching is very good. It's also stable - seems to be built on a solid foundation and performs well. Cons Much of Neon seems to be cobbled together from older generations of development. There is a lack of consistency in the admin interfaces, and I find myself lost trying to do the simplest thing (like updating a system email) ... and I took a year of computer science as an undergrad. The emails are not responsive for mobile, and the custom web pages are nearly impossible to present to our members because they simply don't match our brand at all. The event lack any sort of presentation in a calendar view. Neon updates their platform each month, however, IMHO, they're focussing on the wrong thing. I would expect the development team there to streamline the admin interface, make the basic tools like emails, events, and member sign up pages more modern and mobile-ready. I find myself wanting to head over to a WordPress solution to consolidate everything, but we've invested time and money into this already so we're going to ride it out for a while. If you go with Neon, I suggest you budget time (and money) for tech support and have someone on staff or on call who can wrangle the harder parts of the admin interface for you. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[MemberPress](https://www.capterra.com/p/134534/MemberPress/) Reason for choosing Neon CRM Price and capacity of membership data management. Review Source DO Dennis O. Co-Producing Director Arts and Crafts Used the software for: 2+ years ### "Not the same" December 7, 2023 3.0 It was good when it was just Arts People. Simple and clear Ever since Neon purchased it, prices have increased and customer service has plummeted, particularly as it relates to billing/invoicing. Neon should consider making things technologically easier, not more difficult. Consider non-techies are doing this work internally and externally. Pros Fairly easy to sell tickets. Prices have been fair, but are now increasing. Cons The inability to speak with someone on the phone. Very displeased about this. Billing is a mess. There are many reports, but finding or creating the one you want is not intuitive. Customers are confused about the diagram when purchasing tickets. Reason for choosing Neon CRM We did not choose Neon. We chose Arts People and now feel stuck with Neon. Review Source JM Jared M. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Great Value! Best CRM for the money! " April 6, 2021 5.0 We can track student participation better than ever! Our volunteer, donor and grant support is also tracked in the system which has changed our whole approach to annual fundraising and program implementation. Pros Although I have only scratched the surface of its functionality, NEON has been great at doing just about everything I want it to (and when it does not, it is usually a help desk question away). They have great training and help available. Cons I would like to integrate NEON into more of our email and social media campaigns, but need time to figure a few things out. Reason for choosing Neon CRM My wife uses it for her organization Hardy Girls Healthy Women. She loved it, so it was an easy sell after comparing functionality and features with similarly priced CRMs. Review Source Response from Neon One April 19, 2021 Hi Jared! Thank you for leaving a review for Neon CRM. You can find more training and information about email campaigns here: https://support.neonone.com/neoncrm/s/article/218528447CampaignEmails. If at any time you want additional support or training, you can find that information here: https://support.neonone.com/neoncrm/s/. JT Jessica T. Development Associate Non-Profit Organization Management Used the software for: 2+ years ### "Well worth it" March 25, 2021 5.0 I've used several different CRM programs and I find Neon CRM relatively easy to use and affordable. It is very capable of fulfilling the needs of our organization. I also appreciate how fast Neon customer service responds to questions. Pros Being able to pull the data easily for what I need when I run reports. And being able to individualize the main page so that I can instantly see donation increases in the campaigns that I'm interested in. Cons When first learning to use I would miss a donation when looking at an individual's record- if that donation had been added to their partner's account instead. To remedy this I linked the households together and now only check this page so I can make sure to see all the gifts made in one place. It would be helpful though to be able to add mailing list tags to entire households instead of only by the individual. Review Source Response from Neon One April 6, 2021 Hi Jessica! Thank you for the honest and thorough review. We hope we can continue to make Neon CRM "well worth it" for you! Please reach out to support or pro services at Neon One and we can discuss households in more depth with you and optimize the process even more with you. This team can help you find some resolutions to your "household issue." AB Amanda B. CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "Learning curve - but worth it!" April 28, 2022 4.0 Our overall experience with Neon CRM has been positive. I am excited to use the software creatively to diversify our revenue, and grow our social impact. Neon CRM was the exact "next step" we needed. Pros I love the diverse capabilities of the NeonCRM software. We have been able to apply it in multiple areas to grow our small non-profit. Cons The least favorite part of NeonCRM has been the learning curve and ease of use for a few of our employees. Most of our team is 20-40 years old, and are used to different work flows on other applications. Biggest areas of work flow issues are in the email feature and website form set up. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Reason for choosing Neon CRM I was happy with the level of customer support and counsel we received in our research process. I felt like no question was unanswered from the Neon One team. \[SENSITIVE CONTENT\] did an incredible job sharing what the product did and how it could be used for a non-profit our size. Review Source Response from Neon One May 10, 2022 Thank you for the feedback, Amanda! We're glad to hear that Neon CRM's wide feature set have been working well for your org. We're really proud to be able to offer a lot of features in one software platform, but a big focus for our upcoming development projects is making Neon CRM easier to learn and use, especially for non-admin users who need clear learning paths and workflows. KL Katie L. Director of Donor Relations Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to use, helps me stay organized" August 5, 2022 5.0 Pros Neon CRM is very easy to use. They provide a great academy to walk you through their system which was a great help when I first started using it. I like that reports are easy to pull, I can quickly update donor information or add a donation, and I LOVE that I can send emails to our supporters right from Neon CRM. Cons There are a few small technical things I would change with the Email Campaigns, mostly related to how the emails appear when opened in Outlook. But, this is not enough of a problem for me to want to change the way I send emails. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) Reason for choosing Neon CRM We are a small organization and didn't need the robust features that Raiser's Edge and Salesforce Provide. We felt it had more to offer than Little Green Light. Review Source LC Liz C. Development Director Non-Profit Organization Management Used the software for: 2+ years ### "Neon is a very comprehensive tool with a steep learning curve" April 27, 2022 5.0 I'm a fan. The payment tiers should be gentler, especially for really small nonprofits as they get their donation program off the ground. Have the $50 tier available up to a greater number of accounts. Pros This software is very comprehensive, offering all the tools you could need as a nonprofit doing fundraising. It can be difficult for those with low tech literacy to navigate the number of options but if you have someone administering who is tech savvy or who has the self-teach attitude to learn through tutorials and customer service then you'll have great success. The automatic thank-you and account registration emails are really really handy. It is an excellent payment processor and having all donations in one place is great. Cons The emails feature is not near the quality of MailChimp or Action Network so we do all our newsletter emails and targeted emails off this platform. Review Source Response from Neon One May 10, 2022 Thank you for the feedback, Liz! A big focus for our upcoming product updates is making the CRM easier to learn and use, especially for users who may not have worked in a CRM software before and who are occasional users rather than administrators. We're also planning a series of additional updates and improvements for the Campaign Email builder for summer 2022, so hopefully we'll get closer to the features you expect to see. We'll continue to offer and improve our integrations with Mailchimp and Constant Contact, however, for nonprofits that need more of an enterprise email solution. Patrick B. President Non-Profit Organization Management Used the software for: 1-2 years ### "Good system for the money that practices continuous improvement" August 12, 2021 4.0 Overall, it is a robust system. The help center is very functional. For a new non-profit I would recommend it. For a larger staff, I would be hesitant. Pros I have used and recommended NEON for a few years. For the money it is a robust system. The event management is one of the easiest to use and you can set up multiple programs levels easily. Cons The reporting is difficult, except for getting event registrations out. To create a custom report is extremely frustrating. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing Neon CRM The expense in comparison and the event management features Review Source EH Erin H. Director of Strategic Engagement Airlines/Aviation Used the software for: 1-2 years ### "Quite happy with Neon" March 25, 2021 5.0 I've had good support if and when I've needed it. The set up person was great. Like any platform, you learn it and get used to it and it's very helpful. Pros This software manages my contacts and communication just as I would expect it to. It's customizable for our needs, as well. Cons There are two frustrating things. First, when I want to send a mass email, I've been told that images (flyers) don't send well and it's true. That is virtually the only thing we send out so that does not make me happy. In other words, we had to keep our Constant Contact account. Secondly, searching by city should be MUCH easier. I've been taught two ways to do it but it entails way too many steps. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Reason for choosing Neon CRM It is focused on non-profits and that's what we are. Review Source Response from Neon One March 31, 2021 Erin, we hear you! We know that email has been a pain point in the past, which is why we are uncovering some major updates on April 10, 2021. If you want to find out more about the updates to our email functionality, you can tune in to our webinar: https://neonone.com/resources/event/product-webinar-neon-crms-new-email-tools/ JHM Jahid Hasan M. Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Neon CRM is really helpful for my small startup" November 10, 2022 5.0 Neon CRM is a superior CRM system. It is intuitive, fast and easy to use, especially with all the integrations it offers. I highly recommend Neon CRM! Pros I am a long-time user of Neon CRM and I have to say, it has been a blessing. It's made marketing so much easier and I've been able to get just as much work done in half the time. It also has a fantastic customer service team who are always there to help when I'm stuck on something or need advice. Cons Neon CRM is the best CRM I've ever used. It's got a great user interface, a feature rich marketing automation suite, and an easy-to-use customer contact list. Every day I'm grateful for how it helps me manage the customer relationships I have with my clients. Review Source Response from Neon One September 11, 2023 Hey Jahid Hasan, we are filled with joy reading this glowing review! We're so happy that our platform has been so useful for you and your organization. Thanks again for taking the time to leave us your thoughts :) KW Kay W. President CEO Music Used the software for: 1-2 years ### "Holland Symphony" December 6, 2023 4.0 Pros Ease of use in working with arts groups and concert functions. Cons Would like it to communicate with Quick Books. Reason for choosing Neon CRM Cost and ability to have assigned seating for a concert. Geared to arts groups. Review Source Response from Neon One December 7, 2023 Hey Kay, thanks for your review! It sounds like your team uses Neon CRM for arts groups and concert functions, so our newest updates to the events module must be incredibly useful for you. Neon CRM actually does integrate with QuickBooks Desktop and Online. Here are some resources for you to check out to get that sync set up: https://support.neonone.com/hc/en-us/search?utf8=%E2%9C%93&category=4405473083789&query=quickbooks NT Nancy T. CEO Human Resources Used the software for: 2+ years ### "Watch out for Neon's cancelation fees" April 13, 2024 2.0 Useful and worth it to us for how we benefitted when we were paying $50/month. Not worth it to us anymore when they doubled our cost. When we canceled our account, they said they'd charge another 3 months ($300) because apparently we'd agreed to that (in the fine print of their many page contract). A ridiculous waste of money. We could use that $300 to feed our service dogs in training. Customer service from Neon is very slow to respond to questions, set up seminars to tutor our employees when needed. Pros Captured our donor database and allowed us to track donors. Pinned note feature great to record facts about each donor. Cons Forms not usable for us - not enough fields, so we couldn't run our donations through Neon. Had to manually enter each donation to capture it on Neon. Reason for choosing Neon CRM Neon was cheaper. We're a small nonprofit with a still small donor database. Review Source Response from Neon One September 25, 2024 Hi Nancy, we hope you've found a solution that better fits your organization. In Neon CRM, users can create custom fields on donation forms, so that may have been a solve. Sorry that we didn't meet your needs at the time. Best wishes! Regards, Anna from Neon One CD Chriz D. Board President Non-Profit Organization Management Used the software for: 2+ years ### "Basically, a good value for small nonprofits" March 30, 2021 4.0 Pros Great tools for managing donor system- love the automatic thank you emails, donation forms, database, reporting, etc. Also love the ease of use with Events and Campaigns. Cons The donor and members features did not work well together where it was not reporting member contributions as donor contributions (IRS allows member contributions to be tax deductible as long under $75). We now just use the members feature with zero value in order to be able to send them annual reminders (and mark their member contribution as a donation). Not working perfectly but it's what we do for now. Another piece that I do not like is the customer support is either hard to get or not timely in their responses. It often takes 48 hours or more for a response, and sometimes I have to remind them I am waiting for a response. The delay of response makes is so I forget to follow up on the issue that we were having. Very frustrating at times. Reason for choosing Neon CRM Comprehensive features. Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) It wasn't a good fit. Review Source Response from Neon One April 6, 2021 Hi Chriz! Thank you for your review. Please continue to reach out to our support team, so we can continue to help you to make Neon CRM work great for you! You can also find a variety of webinars, guides, and videos for Neon CRM here: https://support.neonone.com/neoncrm/s/. KD Kari D. Foundation Executive Director Hospital & Health Care Used the software for: 6-12 months ### "Great affordable CRM" September 1, 2023 5.0 Pros The training is top notch and I am able to utilize all the features which makes our nonprofit stronger. Neon CRM is more affordable than other options and has a lot of the same features. I love that I am able to add event tickets! Cons It's a little hard to figure out how to add tasks, but once you get it, this CRM runs really well. Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Neon CRM Price and friendly sales rep. We are also smaller, so we didn't need the full Salesforce package. Finally, I had used Arts People at another nonprofit and they moved to Neon, so I was familiar with it. Review Source Response from Neon One September 5, 2023 Hey Kari, thanks for your feedback! We're glad to hear that Neon CRM is working well for your organization. Our Support Center and Neon One Academy have tons of different resources to help folks with things like adding tasks so that you can learn quickly and make the most of the system! JM John M. Treasurer Music Used the software for: 2+ years ### "Your reporting needs to be improved." December 7, 2023 2.0 Things were good before Neon bought Arts People. Since then, things have gone downhill. We are looking for an alternative. If it weren't so hard to migrate data, we probably would have left already. Pros My have it it already installed, so I've gotten used to it. Cons 1\. Customer support is awful. No telephone number to call to talk with someone. Support tickets do not get answered timely. Review Source Response from Neon One December 19, 2023 Hey John, sorry to hear that you've been having a less than desirable experience with customer support. If you find the wait times are too long, we also offer support resources through our Support Center and Neon One Academy + live group demos, open office hours, and monthly product release webinars. Additionally, we do offer live chat and phone support for a small monthly fee, as well as extended training hours. I'd recommend popping into one of our open office hour sessions to get some questions answered in a timely manner (https://academy.neonone.com/page/neon-crm-live-trainings). SK Sheri K. Civic & Social Organization Used the software for: Less than 6 months ### "Neon, an elegant solution" September 2, 2014 4.5 Pros I have had my NeonCRM system now for about four months, and what I love the most about it is probably its elegance. It's like the designers sat in my office, watched me work, and then designed a system that would not only take care of the many things I need when working with our donors, but also thought of a whole lot more! The system is very comprehensive, and while it is quite large and will take many more months to completely master, it is consistent. This consistency throughout makes it relatively easy to learn to work, even in the beginning. Cons The thing I have found the most frustrating is that I run a Mac, and this system is more compatible with PC. For instance, I could not run the tutorials on my Mac, so I had to haul out an old PC laptop for my training webinars. It worked out okay, as I could be working on the Mac in the program while watching the tutorial on the PC, but we Mac users get frustrated with these situations. Later, I learned that the internal mail merger program would not work on anything but Internet Explorer, which is unfortunately no longer available for Mac. It would have been nice if we could have at least had Firefox or Chrome, both very commonly used browsers, as an option. This is not a deal breaker for me, but for the price and quality of the system, I would have liked more compatibility. Review Source Response from Neon One September 8, 2014 Sheri, we really appreciate the kind words and positive review, but also thank you for the constructive feedback to make our processes better. We've heard you and other Mac users loud and clear in regards to accessing the recorded trainings. Where NeonCRM obviously works just fine on PCs and Macs, the webinar provider we work with only renders our recordings in a PC-compatible format. Due to this limitation of our webinar partner, we have made the decision to stream all NeonCRM trainings on YouTube to ensure Mac users and all NeonCRM users have easy access to all training sessions. We'll be having your account manager reach out directly to you to provide this resource directly and these can be accessed with a simple search on YouTube. In regards to the Microsoft Word mail merge functionality you brought up, that direct push from NeonCRM to Microsoft Word is actually something that is dictated by Microsoft, not us, since they want people to be using Internet Explorer. Unfortunately, Chrome, Firefox, and all other browsers are unable to receive a direct push from any system directly into Microsoft Word. We are looking to see if there's a way around it and will of course let you know. Of course, you can always use the built-in NeonCRM mail merge templates or export to Excel/csv to perform the mail merge externally as well. So there are options! Again, thank you for the amazing feedback and look forward to growing with you for years to come. -Your NeonCRM Team AK Amy K. Program Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Not particularly user friendly." April 27, 2021 4.0 We benefit by being able to use the software to upgrade our database and access details swiftly. Connecting the events to our website has been especially useful, making our registration process much more efficient. Pros I primarily use the features for creating an event and registering participants. The ease of connecting each event with our website is especially important and this works well with Neon. Overall I do find that the software is overly complicated and difficult to edit. It stores a great deal of information, but the fields are excessive. I would prefer a software program that is simpler and more user friendly. Cons Editing is very difficult. Just one example is the form for accounts. We have spent many hours trying to tailor the fields to our organizations needs and still have not resolved this issue. Review Source Response from Neon One April 28, 2021 Hi Amy! Thank you for taking the time to leave a review for Neon CRM. We are happy to hear our product has helped you to access details swiftly and connect your events and website. We recommend reaching out to our support team to resolve your issue with customizing your fields to your organization's preference. You can fill out a ticket or find additional Neon CRM guides here: https://support.neonone.com/neoncrm/s/ VR Verified Reviewer Used the software for: 6-12 months ### "Too Little for Too Much" October 20, 2017 1.0 Pros While researching a new CRM for our organization, we liked that NeonCRM included features like Quickbooks integration, MailChimp integration, custom forms etc. Cons They really don't do well to inform you how little is available at the entry price. Every integration they showcase and even the ability to create custom forms comes with an additional monthly fee which also increases when your contacts increase beyond your current pricing tier. Our biggest issue is that PayPal discounts are not recorded, so when you push your donation transactions over to Quickbooks, you have to manually edit all of those sales receipts to include the discount from PayPal. Also, any recurring monthly donors in PayPal will have to give their credit card information again in the new Neon process which could run the risk of losing donors. Overall it has not delivered up to our expectations and for a smaller organization, it would be very costly to have all the features. Customer service comes at a fee and that is not even available until after you purchase the setup call and until you've been a customer for at least six months. Meanwhile, the online support largely results in waiting for hours and then them referring you to a guide you've likely already read. Massively frustrated with this system and it has taken us forever to get it up and running, which has proven to be a waste of time anyway because it can't do what we'd like it to, or at least not without an additional fee. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.