# Page 6 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Neon CRM the right Nonprofit solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102088/NeonCRM/reviews

---

Neon CRM

4.3 (609)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 3rd, 2026

# Page 6 - Reviews of Neon CRM

## Showing most helpful reviews

Showing 126-150 of 609 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DO

Dennis O.  
Co-Producing Director  
Arts and Crafts  
Used the software for: 2+ years

### "Not the same"

December 7, 2023

3.0

It was good when it was just Arts People. Simple and clear Ever since Neon purchased it, prices have increased and customer service has plummeted, particularly as it relates to billing/invoicing. Neon should consider making things technologically easier, not more difficult. Consider non-techies are doing this work internally and externally.

Pros

Fairly easy to sell tickets. Prices have been fair, but are now increasing.

Cons

The inability to speak with someone on the phone. Very displeased about this. Billing is a mess. There are many reports, but finding or creating the one you want is not intuitive. Customers are confused about the diagram when purchasing tickets.

Reason for choosing Neon CRM

We did not choose Neon. We chose Arts People and now feel stuck with Neon.

Review Source

JM

Jared M.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great Value! Best CRM for the money! "

April 6, 2021

5.0

We can track student participation better than ever! Our volunteer, donor and grant support is also tracked in the system which has changed our whole approach to annual fundraising and program implementation.

Pros

Although I have only scratched the surface of its functionality, NEON has been great at doing just about everything I want it to (and when it does not, it is usually a help desk question away). They have great training and help available.

Cons

I would like to integrate NEON into more of our email and social media campaigns, but need time to figure a few things out.

Reason for choosing Neon CRM

My wife uses it for her organization Hardy Girls Healthy Women. She loved it, so it was an easy sell after comparing functionality and features with similarly priced CRMs.

Review Source

Response from Neon One

April 19, 2021

Hi Jared! Thank you for leaving a review for Neon CRM. You can find more training and information about email campaigns here: https://support.neonone.com/neoncrm/s/article/218528447CampaignEmails. If at any time you want additional support or training, you can find that information here: https://support.neonone.com/neoncrm/s/.

JT

Jessica T.  
Development Associate  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Well worth it"

March 25, 2021

5.0

I've used several different CRM programs and I find Neon CRM relatively easy to use and affordable. It is very capable of fulfilling the needs of our organization. I also appreciate how fast Neon customer service responds to questions.

Pros

Being able to pull the data easily for what I need when I run reports. And being able to individualize the main page so that I can instantly see donation increases in the campaigns that I'm interested in.

Cons

When first learning to use I would miss a donation when looking at an individual's record- if that donation had been added to their partner's account instead. To remedy this I linked the households together and now only check this page so I can make sure to see all the gifts made in one place. It would be helpful though to be able to add mailing list tags to entire households instead of only by the individual.

Review Source

Response from Neon One

April 6, 2021

Hi Jessica! Thank you for the honest and thorough review. We hope we can continue to make Neon CRM "well worth it" for you! Please reach out to support or pro services at Neon One and we can discuss households in more depth with you and optimize the process even more with you. This team can help you find some resolutions to your "household issue."

AB

Amanda B.  
CEO  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Learning curve - but worth it!"

April 28, 2022

4.0

Our overall experience with Neon CRM has been positive. I am excited to use the software creatively to diversify our revenue, and grow our social impact. Neon CRM was the exact "next step" we needed.

Pros

I love the diverse capabilities of the NeonCRM software. We have been able to apply it in multiple areas to grow our small non-profit.

Cons

The least favorite part of NeonCRM has been the learning curve and ease of use for a few of our employees. Most of our team is 20-40 years old, and are used to different work flows on other applications. Biggest areas of work flow issues are in the email feature and website form set up.

Alternatives considered

[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)

Reason for choosing Neon CRM

I was happy with the level of customer support and counsel we received in our research process. I felt like no question was unanswered from the Neon One team. \[SENSITIVE CONTENT\] did an incredible job sharing what the product did and how it could be used for a non-profit our size.

Review Source

Response from Neon One

May 10, 2022

Thank you for the feedback, Amanda! We're glad to hear that Neon CRM's wide feature set have been working well for your org. We're really proud to be able to offer a lot of features in one software platform, but a big focus for our upcoming development projects is making Neon CRM easier to learn and use, especially for non-admin users who need clear learning paths and workflows.

KL

Katie L.  
Director of Donor Relations  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Easy to use, helps me stay organized"

August 5, 2022

5.0

Pros

Neon CRM is very easy to use. They provide a great academy to walk you through their system which was a great help when I first started using it. I like that reports are easy to pull, I can quickly update donor information or add a donation, and I LOVE that I can send emails to our supporters right from Neon CRM.

Cons

There are a few small technical things I would change with the Email Campaigns, mostly related to how the emails appear when opened in Outlook. But, this is not enough of a problem for me to want to change the way I send emails.

Alternatives considered

[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/)

Reason for choosing Neon CRM

We are a small organization and didn't need the robust features that Raiser's Edge and Salesforce Provide. We felt it had more to offer than Little Green Light.

Review Source

LC

Liz C.  
Development Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Neon is a very comprehensive tool with a steep learning curve"

April 27, 2022

5.0

I'm a fan. The payment tiers should be gentler, especially for really small nonprofits as they get their donation program off the ground. Have the $50 tier available up to a greater number of accounts.

Pros

This software is very comprehensive, offering all the tools you could need as a nonprofit doing fundraising. It can be difficult for those with low tech literacy to navigate the number of options but if you have someone administering who is tech savvy or who has the self-teach attitude to learn through tutorials and customer service then you'll have great success. The automatic thank-you and account registration emails are really really handy. It is an excellent payment processor and having all donations in one place is great.

Cons

The emails feature is not near the quality of MailChimp or Action Network so we do all our newsletter emails and targeted emails off this platform.

Review Source

Response from Neon One

May 10, 2022

Thank you for the feedback, Liz! A big focus for our upcoming product updates is making the CRM easier to learn and use, especially for users who may not have worked in a CRM software before and who are occasional users rather than administrators. We're also planning a series of additional updates and improvements for the Campaign Email builder for summer 2022, so hopefully we'll get closer to the features you expect to see. We'll continue to offer and improve our integrations with Mailchimp and Constant Contact, however, for nonprofits that need more of an enterprise email solution.

Patrick B.  
President  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Good system for the money that practices continuous improvement"

August 12, 2021

4.0

Overall, it is a robust system. The help center is very functional. For a new non-profit I would recommend it. For a larger staff, I would be hesitant.

Pros

I have used and recommended NEON for a few years. For the money it is a robust system. The event management is one of the easiest to use and you can set up multiple programs levels easily.

Cons

The reporting is difficult, except for getting event registrations out. To create a custom report is extremely frustrating.

Alternatives considered

[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/)

Reason for choosing Neon CRM

The expense in comparison and the event management features

Review Source

EH

Erin H.  
Director of Strategic Engagement  
Airlines/Aviation  
Used the software for: 1-2 years

### "Quite happy with Neon"

March 25, 2021

5.0

I've had good support if and when I've needed it. The set up person was great. Like any platform, you learn it and get used to it and it's very helpful.

Pros

This software manages my contacts and communication just as I would expect it to. It's customizable for our needs, as well.

Cons

There are two frustrating things. First, when I want to send a mass email, I've been told that images (flyers) don't send well and it's true. That is virtually the only thing we send out so that does not make me happy. In other words, we had to keep our Constant Contact account. Secondly, searching by city should be MUCH easier. I've been taught two ways to do it but it entails way too many steps.

Alternatives considered

[Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

Reason for choosing Neon CRM

It is focused on non-profits and that's what we are.

Review Source

Response from Neon One

March 31, 2021

Erin, we hear you! We know that email has been a pain point in the past, which is why we are uncovering some major updates on April 10, 2021. If you want to find out more about the updates to our email functionality, you can tune in to our webinar: https://neonone.com/resources/event/product-webinar-neon-crms-new-email-tools/

JHM

Jahid Hasan M.  
Marketing Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Neon CRM is really helpful for my small startup"

November 10, 2022

5.0

Neon CRM is a superior CRM system. It is intuitive, fast and easy to use, especially with all the integrations it offers. I highly recommend Neon CRM!

Pros

I am a long-time user of Neon CRM and I have to say, it has been a blessing. It's made marketing so much easier and I've been able to get just as much work done in half the time. It also has a fantastic customer service team who are always there to help when I'm stuck on something or need advice.

Cons

Neon CRM is the best CRM I've ever used. It's got a great user interface, a feature rich marketing automation suite, and an easy-to-use customer contact list. Every day I'm grateful for how it helps me manage the customer relationships I have with my clients.

Review Source

Response from Neon One

September 11, 2023

Hey Jahid Hasan, we are filled with joy reading this glowing review! We're so happy that our platform has been so useful for you and your organization. Thanks again for taking the time to leave us your thoughts :)

KW

Kay W.  
President CEO  
Music  
Used the software for: 1-2 years

### "Holland Symphony"

December 6, 2023

4.0

Pros

Ease of use in working with arts groups and concert functions.

Cons

Would like it to communicate with Quick Books.

Reason for choosing Neon CRM

Cost and ability to have assigned seating for a concert. Geared to arts groups.

Review Source

Response from Neon One

December 7, 2023

Hey Kay, thanks for your review! It sounds like your team uses Neon CRM for arts groups and concert functions, so our newest updates to the events module must be incredibly useful for you. Neon CRM actually does integrate with QuickBooks Desktop and Online. Here are some resources for you to check out to get that sync set up: https://support.neonone.com/hc/en-us/search?utf8=%E2%9C%93&category=4405473083789&query=quickbooks

CD

Chriz D.  
Board President  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Basically, a good value for small nonprofits"

March 30, 2021

4.0

Pros

Great tools for managing donor system- love the automatic thank you emails, donation forms, database, reporting, etc. Also love the ease of use with Events and Campaigns.

Cons

The donor and members features did not work well together where it was not reporting member contributions as donor contributions (IRS allows member contributions to be tax deductible as long under $75). We now just use the members feature with zero value in order to be able to send them annual reminders (and mark their member contribution as a donation). Not working perfectly but it's what we do for now. Another piece that I do not like is the customer support is either hard to get or not timely in their responses. It often takes 48 hours or more for a response, and sometimes I have to remind them I am waiting for a response. The delay of response makes is so I forget to follow up on the issue that we were having. Very frustrating at times.

Reason for choosing Neon CRM

Comprehensive features.

Switched from

[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)

It wasn't a good fit.

Review Source

Response from Neon One

April 6, 2021

Hi Chriz! Thank you for your review. Please continue to reach out to our support team, so we can continue to help you to make Neon CRM work great for you! You can also find a variety of webinars, guides, and videos for Neon CRM here: https://support.neonone.com/neoncrm/s/.

KD

Kari D.  
Foundation Executive Director  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great affordable CRM"

September 1, 2023

5.0

Pros

The training is top notch and I am able to utilize all the features which makes our nonprofit stronger. Neon CRM is more affordable than other options and has a lot of the same features. I love that I am able to add event tickets!

Cons

It's a little hard to figure out how to add tasks, but once you get it, this CRM runs really well.

Alternatives considered

[Insightly](https://www.capterra.com/p/130671/Insightly/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[monday.com](https://www.capterra.com/p/147657/monday-com/)

Reason for choosing Neon CRM

Price and friendly sales rep. We are also smaller, so we didn't need the full Salesforce package. Finally, I had used Arts People at another nonprofit and they moved to Neon, so I was familiar with it.

Review Source

Response from Neon One

September 5, 2023

Hey Kari, thanks for your feedback! We're glad to hear that Neon CRM is working well for your organization. Our Support Center and Neon One Academy have tons of different resources to help folks with things like adding tasks so that you can learn quickly and make the most of the system!

JM

John M.  
Treasurer  
Music  
Used the software for: 2+ years

### "Your reporting needs to be improved."

December 7, 2023

2.0

Things were good before Neon bought Arts People. Since then, things have gone downhill. We are looking for an alternative. If it weren't so hard to migrate data, we probably would have left already.

Pros

My have it it already installed, so I've gotten used to it.

Cons

1\. Customer support is awful. No telephone number to call to talk with someone. Support tickets do not get answered timely.

Review Source

Response from Neon One

December 19, 2023

Hey John, sorry to hear that you've been having a less than desirable experience with customer support. If you find the wait times are too long, we also offer support resources through our Support Center and Neon One Academy + live group demos, open office hours, and monthly product release webinars. Additionally, we do offer live chat and phone support for a small monthly fee, as well as extended training hours. I'd recommend popping into one of our open office hour sessions to get some questions answered in a timely manner (https://academy.neonone.com/page/neon-crm-live-trainings).

SK

Sheri K.  
  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Neon, an elegant solution"

September 2, 2014

4.5

Pros

I have had my NeonCRM system now for about four months, and what I love the most about it is probably its elegance. It's like the designers sat in my office, watched me work, and then designed a system that would not only take care of the many things I need when working with our donors, but also thought of a whole lot more! The system is very comprehensive, and while it is quite large and will take many more months to completely master, it is consistent. This consistency throughout makes it relatively easy to learn to work, even in the beginning.

Cons

The thing I have found the most frustrating is that I run a Mac, and this system is more compatible with PC. For instance, I could not run the tutorials on my Mac, so I had to haul out an old PC laptop for my training webinars. It worked out okay, as I could be working on the Mac in the program while watching the tutorial on the PC, but we Mac users get frustrated with these situations. Later, I learned that the internal mail merger program would not work on anything but Internet Explorer, which is unfortunately no longer available for Mac. It would have been nice if we could have at least had Firefox or Chrome, both very commonly used browsers, as an option. This is not a deal breaker for me, but for the price and quality of the system, I would have liked more compatibility.

Review Source

Response from Neon One

September 8, 2014

Sheri, we really appreciate the kind words and positive review, but also thank you for the constructive feedback to make our processes better. We've heard you and other Mac users loud and clear in regards to accessing the recorded trainings. Where NeonCRM obviously works just fine on PCs and Macs, the webinar provider we work with only renders our recordings in a PC-compatible format. Due to this limitation of our webinar partner, we have made the decision to stream all NeonCRM trainings on YouTube to ensure Mac users and all NeonCRM users have easy access to all training sessions. We'll be having your account manager reach out directly to you to provide this resource directly and these can be accessed with a simple search on YouTube. In regards to the Microsoft Word mail merge functionality you brought up, that direct push from NeonCRM to Microsoft Word is actually something that is dictated by Microsoft, not us, since they want people to be using Internet Explorer. Unfortunately, Chrome, Firefox, and all other browsers are unable to receive a direct push from any system directly into Microsoft Word. We are looking to see if there's a way around it and will of course let you know. Of course, you can always use the built-in NeonCRM mail merge templates or export to Excel/csv to perform the mail merge externally as well. So there are options! Again, thank you for the amazing feedback and look forward to growing with you for years to come. -Your NeonCRM Team

AK

Amy K.  
Program Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Not particularly user friendly."

April 27, 2021

4.0

We benefit by being able to use the software to upgrade our database and access details swiftly. Connecting the events to our website has been especially useful, making our registration process much more efficient.

Pros

I primarily use the features for creating an event and registering participants. The ease of connecting each event with our website is especially important and this works well with Neon. Overall I do find that the software is overly complicated and difficult to edit. It stores a great deal of information, but the fields are excessive. I would prefer a software program that is simpler and more user friendly.

Cons

Editing is very difficult. Just one example is the form for accounts. We have spent many hours trying to tailor the fields to our organizations needs and still have not resolved this issue.

Review Source

Response from Neon One

April 28, 2021

Hi Amy! Thank you for taking the time to leave a review for Neon CRM. We are happy to hear our product has helped you to access details swiftly and connect your events and website. We recommend reaching out to our support team to resolve your issue with customizing your fields to your organization's preference. You can fill out a ticket or find additional Neon CRM guides here: https://support.neonone.com/neoncrm/s/

VR

Verified Reviewer  
  
  
Used the software for: 6-12 months

### "Too Little for Too Much"

October 20, 2017

1.0

Pros

While researching a new CRM for our organization, we liked that NeonCRM included features like Quickbooks integration, MailChimp integration, custom forms etc.

Cons

They really don't do well to inform you how little is available at the entry price. Every integration they showcase and even the ability to create custom forms comes with an additional monthly fee which also increases when your contacts increase beyond your current pricing tier. Our biggest issue is that PayPal discounts are not recorded, so when you push your donation transactions over to Quickbooks, you have to manually edit all of those sales receipts to include the discount from PayPal. Also, any recurring monthly donors in PayPal will have to give their credit card information again in the new Neon process which could run the risk of losing donors. Overall it has not delivered up to our expectations and for a smaller organization, it would be very costly to have all the features. Customer service comes at a fee and that is not even available until after you purchase the setup call and until you've been a customer for at least six months. Meanwhile, the online support largely results in waiting for hours and then them referring you to a guide you've likely already read. Massively frustrated with this system and it has taken us forever to get it up and running, which has proven to be a waste of time anyway because it can't do what we'd like it to, or at least not without an additional fee.

Review Source

mC

marissa C.  
Program Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Art Non-Profit Use"

April 27, 2021

4.0

Pros

I find this product relatively easy to use. Most of the key features run smoothly and are clear in their instructions.

Cons

Better social media integrating for data collection re: registrations. The ability to add individual emails from our account database to an email audience without manually inputting their information would also be helpful.

Review Source

Response from Neon One

April 28, 2021

Hi Marissa! Thank you for taking the time to leave a review for Neon CRM. Your feedback is important to the continued improvement of our products. Thank you for your honesty. Your feedback will be brought back to our product team for future updates.

JR

Jennifer R.  
Development Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Neon CRM"

September 5, 2023

5.0

Pros

Neon makes tracking our donors and donations easy. I also love the custom forms we can make for different fundraisers.

Cons

Not a huge issue, but sometimes customer service can be slow, but ultimately they have always been able to fix my issues.

Review Source

Response from Neon One

September 7, 2023

Hey Jennifer, thanks for your insights here! Glad to hear that our custom reports have been useful for you and that Neon CRM has helped with tracking your donors and donations. Thanks again :)

LF

Laurie F.  
Finance & Office Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "We switched and we love it"

July 18, 2021

5.0

Far superior to another application that I've heard touted as the premiere product. Customer service is good, reporting is great, and product is intuitive and easy to learn.

Pros

Easy data download and manipulation. Weekly payouts. Ability to ask donors and members to donate an extra amount to pay the credit card fees.

Cons

I'm not sure we've found any. I guess if I had to say one thing, maybe some organizations would like daily payouts. As the person who has to issue reports on payouts, I actually like grouping them into weeks

Review Source

Response from Neon One

July 28, 2021

Hi Laurie! Thank you for taking the time to leave an honest and thorough review of Neon CRM. We are pleased to hear that you have found the customer service, reporting, and ease of use to be superior! We do want to clarify that we have options for a monthly, weekly, and daily payout. You can find more information about that here if you are interested in learning more about payout options: https://support.neonone.com/neoncrm/s/article/360033680093HowdoIreconcilewithNeonPay.

WS

Wade S.  
Artistic Director  
Fine Art  
Used the software for: 2+ years

### "I love Neon!"

December 14, 2023

5.0

Pros

Ease of use. I am not the most tech savvy person as my training and expertise is in the arts. I find Neon easy to use. If I have a question about something, I can usually just Google it and find what I need. I would recommend this system to other arts organizations.

Cons

Reports. I struggle with running accurate reporting.

Review Source

Response from Neon One

December 20, 2023

Hey Wade, thank you so much for your review! Glad to hear that you've found Neon CRM easy to use. For more support around running reports, try checking out some of the resources in the collection of Support Center articles (https://support.neonone.com/hc/en-us/sections/4407397872013-Reporting). Thanks again :)

DE

Diana E.  
  
  
Used the software for:

### ""

October 31, 2013

5.0

We are an environmental educational nonprofit. We provide many educational events for our members and the public to learn how to identify and manage noxious weeds. We also provide educational publications. We made the decision to leave our other system after increase fees and what we felt was decreased interest in smaller nonprofits after they were purchased by another vendor. We also did not like the fact each year when we did events their system did not allow us to customize things ourselves using their system but required us to get out the checkbook and pay them to do so. We initially bought the base plus two modules with Neon in 2011. We purchased the website shell overlay. The second year we expanded to the full product. We did our own data conversion in less than 30 days. We brought over the history of membership and events that we had exported into Excel spreadsheets. We felt the conversion was very easy. The vendor was there for help, though it was easy enough and well documented such that we did not require much help. We learned to use the system quickly using their documentation, videos, and knowledge-based website and forums. Honestly, for the most part, the system has been intuitive. Their customer service rocks. We use the ticket system exclusively, and they have provided responses in a timely and professional manner. We really appreciate that their help desk appears to have a stable employee base with low turnover, so we feel that they know us. More importantly, the development team at Neon seems to want to grow this product by listening and making regular system changes that reflect the changing needs of NPOs. Each year when we renew, we can always think of a thing or two that happened that makes us glad again we are with Neon. We have benefited by being with a system that listens to their user base. I see things that we have suggested incorporated into the system. There are twice a year updates that we can depend on, which are documented and announced (unlike our old system, which dropped things in unannounced, and then we would have problems and not be able to figure out why). Releases have been fully tested and it is not buggy software. We have saved money for our nonprofit by reducing the number of SAS vendors we deal with. We have improved efficiency and understanding of our donors and members as we have brought all of relationship interfaces to a single database. When we pull up a donor, we now know what they bought, when they last donated, if they are a member, how long they have been a member, which events they have attended, and more. This has been a great economic move for us, but it has turned into an even better strategic move that will allow us to better understand all those we interface with, which will in turn allow us to better fulfill our mission .

Review Source

NJ

Noah J.  
Development and Communication Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "A Solid CRM With Built-in Processing"

January 13, 2023

5.0

Neon CRM allowed some excellent integration with third parties (like SMS contact), but I did wish they did more in-house.They were constantly working to improve donor deduplication, but they'd not quite perfected it when I left BBBS-ETN.

Pros

The visual UI of their CRM allowed for an incredible amount of customization.Grouping households so that a household wouldn't register as having lapsed even with different members of the household were donating was a key feature many CRMs don't have.

Cons

Their smart donor identification (for when someone - either user or donor - would incorrectly enter information) wasn't as solid as others I've seen.

Review Source

PC

Pamela C.  
CEO  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great value for the money"

September 7, 2023

5.0

the support team is always quick to respond and the company listens to suggestions

Pros

ease of use and multiple users for the same cost

Cons

Would like to separate out grants from companies

Review Source

Response from Neon One

September 11, 2023

Hey Pamela, thanks for the review! We always appreciate hearing feedback from our clients :) Thanks again!

PM

Paul M.  
Director of IT  
Arts and Crafts  
Used the software for: 1-2 years

### "Good product for the basics"

October 6, 2021

4.0

Seeing all our member interactions in one place is very useful. Reporting and selecting users based on various criteria is fairly good.

Pros

It covers our “bread and butter” features for our nonprofit: membership, fundraising/donations, and basic CRM.

Cons

Some of the other functions are weaker than expected, and could use significant improvements (definitely not near best of breed status). These include email (we continue to use MailChimp), event management (we continue to use EventBrite), and volunteer tracking. We do use the Store functions as our product sales are very limited, but when we open a gift shop we’ll transition to something like Shopify. I feel as long as you don’t expect it to be a “one stop shop” you’ll probably do ok. It’s a good price for the basics, given we are a fairly small non-profit.

Review Source

EL

Eva L.  
Office Coordinator  
Religious Institutions  
Used the software for: 1-2 years

### "Neon CRM a great platform"

December 7, 2023

5.0

The support team has been a great awesome. They are quick to respond and work with us to help solve our challenges.

Pros

Neon has many levels of functionality which provides a one stop shopping for most of our CRM, events and donation needs!

Cons

There is a big learning curve for those who are not familiar with CRM platforms.

Review Source

Response from Neon One

December 19, 2023

Hey Eva, thank you so much for the review! I'll be sure to pass along your praise to our support team + it's awesome to hear that CYM was able to consolidate your processes into one central platform using Neon CRM. Keep up the good work! Thanks again :)

Talk to a Capterra advisor for free and get results within 15 minutes.