# Page 7 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Neon CRM the right Nonprofit solution for you? Explore 618 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102088/NeonCRM/reviews --- Neon CRM 4.3 (618) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 7 - Reviews of Neon CRM ## Showing most helpful reviews Showing 151-175 of 618 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use mC marissa C. Program Manager Non-Profit Organization Management Used the software for: 2+ years ### "Art Non-Profit Use" April 27, 2021 4.0 Pros I find this product relatively easy to use. Most of the key features run smoothly and are clear in their instructions. Cons Better social media integrating for data collection re: registrations. The ability to add individual emails from our account database to an email audience without manually inputting their information would also be helpful. Review Source Response from Neon One April 28, 2021 Hi Marissa! Thank you for taking the time to leave a review for Neon CRM. Your feedback is important to the continued improvement of our products. Thank you for your honesty. Your feedback will be brought back to our product team for future updates. JR Jennifer R. Development Director Non-Profit Organization Management Used the software for: 2+ years ### "Neon CRM" September 5, 2023 5.0 Pros Neon makes tracking our donors and donations easy. I also love the custom forms we can make for different fundraisers. Cons Not a huge issue, but sometimes customer service can be slow, but ultimately they have always been able to fix my issues. Review Source Response from Neon One September 7, 2023 Hey Jennifer, thanks for your insights here! Glad to hear that our custom reports have been useful for you and that Neon CRM has helped with tracking your donors and donations. Thanks again :) LF Laurie F. Finance & Office Manager Non-Profit Organization Management Used the software for: 1-2 years ### "We switched and we love it" July 18, 2021 5.0 Far superior to another application that I've heard touted as the premiere product. Customer service is good, reporting is great, and product is intuitive and easy to learn. Pros Easy data download and manipulation. Weekly payouts. Ability to ask donors and members to donate an extra amount to pay the credit card fees. Cons I'm not sure we've found any. I guess if I had to say one thing, maybe some organizations would like daily payouts. As the person who has to issue reports on payouts, I actually like grouping them into weeks Review Source Response from Neon One July 28, 2021 Hi Laurie! Thank you for taking the time to leave an honest and thorough review of Neon CRM. We are pleased to hear that you have found the customer service, reporting, and ease of use to be superior! We do want to clarify that we have options for a monthly, weekly, and daily payout. You can find more information about that here if you are interested in learning more about payout options: https://support.neonone.com/neoncrm/s/article/360033680093HowdoIreconcilewithNeonPay. WS Wade S. Artistic Director Fine Art Used the software for: 2+ years ### "I love Neon!" December 14, 2023 5.0 Pros Ease of use. I am not the most tech savvy person as my training and expertise is in the arts. I find Neon easy to use. If I have a question about something, I can usually just Google it and find what I need. I would recommend this system to other arts organizations. Cons Reports. I struggle with running accurate reporting. Review Source Response from Neon One December 20, 2023 Hey Wade, thank you so much for your review! Glad to hear that you've found Neon CRM easy to use. For more support around running reports, try checking out some of the resources in the collection of Support Center articles (https://support.neonone.com/hc/en-us/sections/4407397872013-Reporting). Thanks again :) DE Diana E. Used the software for: ### "" October 31, 2013 5.0 We are an environmental educational nonprofit. We provide many educational events for our members and the public to learn how to identify and manage noxious weeds. We also provide educational publications. We made the decision to leave our other system after increase fees and what we felt was decreased interest in smaller nonprofits after they were purchased by another vendor. We also did not like the fact each year when we did events their system did not allow us to customize things ourselves using their system but required us to get out the checkbook and pay them to do so. We initially bought the base plus two modules with Neon in 2011. We purchased the website shell overlay. The second year we expanded to the full product. We did our own data conversion in less than 30 days. We brought over the history of membership and events that we had exported into Excel spreadsheets. We felt the conversion was very easy. The vendor was there for help, though it was easy enough and well documented such that we did not require much help. We learned to use the system quickly using their documentation, videos, and knowledge-based website and forums. Honestly, for the most part, the system has been intuitive. Their customer service rocks. We use the ticket system exclusively, and they have provided responses in a timely and professional manner. We really appreciate that their help desk appears to have a stable employee base with low turnover, so we feel that they know us. More importantly, the development team at Neon seems to want to grow this product by listening and making regular system changes that reflect the changing needs of NPOs. Each year when we renew, we can always think of a thing or two that happened that makes us glad again we are with Neon. We have benefited by being with a system that listens to their user base. I see things that we have suggested incorporated into the system. There are twice a year updates that we can depend on, which are documented and announced (unlike our old system, which dropped things in unannounced, and then we would have problems and not be able to figure out why). Releases have been fully tested and it is not buggy software. We have saved money for our nonprofit by reducing the number of SAS vendors we deal with. We have improved efficiency and understanding of our donors and members as we have brought all of relationship interfaces to a single database. When we pull up a donor, we now know what they bought, when they last donated, if they are a member, how long they have been a member, which events they have attended, and more. This has been a great economic move for us, but it has turned into an even better strategic move that will allow us to better understand all those we interface with, which will in turn allow us to better fulfill our mission . Review Source NJ Noah J. Development and Communication Manager Non-Profit Organization Management Used the software for: 2+ years ### "A Solid CRM With Built-in Processing" January 13, 2023 5.0 Neon CRM allowed some excellent integration with third parties (like SMS contact), but I did wish they did more in-house.They were constantly working to improve donor deduplication, but they'd not quite perfected it when I left BBBS-ETN. Pros The visual UI of their CRM allowed for an incredible amount of customization.Grouping households so that a household wouldn't register as having lapsed even with different members of the household were donating was a key feature many CRMs don't have. Cons Their smart donor identification (for when someone - either user or donor - would incorrectly enter information) wasn't as solid as others I've seen. Review Source PC Pamela C. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Great value for the money" September 7, 2023 5.0 the support team is always quick to respond and the company listens to suggestions Pros ease of use and multiple users for the same cost Cons Would like to separate out grants from companies Review Source Response from Neon One September 11, 2023 Hey Pamela, thanks for the review! We always appreciate hearing feedback from our clients :) Thanks again! PM Paul M. Director of IT Arts and Crafts Used the software for: 1-2 years ### "Good product for the basics" October 6, 2021 4.0 Seeing all our member interactions in one place is very useful. Reporting and selecting users based on various criteria is fairly good. Pros It covers our “bread and butter” features for our nonprofit: membership, fundraising/donations, and basic CRM. Cons Some of the other functions are weaker than expected, and could use significant improvements (definitely not near best of breed status). These include email (we continue to use MailChimp), event management (we continue to use EventBrite), and volunteer tracking. We do use the Store functions as our product sales are very limited, but when we open a gift shop we’ll transition to something like Shopify. I feel as long as you don’t expect it to be a “one stop shop” you’ll probably do ok. It’s a good price for the basics, given we are a fairly small non-profit. Review Source EL Eva L. Office Coordinator Religious Institutions Used the software for: 1-2 years ### "Neon CRM a great platform" December 7, 2023 5.0 The support team has been a great awesome. They are quick to respond and work with us to help solve our challenges. Pros Neon has many levels of functionality which provides a one stop shopping for most of our CRM, events and donation needs! Cons There is a big learning curve for those who are not familiar with CRM platforms. Review Source Response from Neon One December 19, 2023 Hey Eva, thank you so much for the review! I'll be sure to pass along your praise to our support team + it's awesome to hear that CYM was able to consolidate your processes into one central platform using Neon CRM. Keep up the good work! Thanks again :) BA Barbara A. CEO Non-Profit Organization Management Used the software for: 1-2 years ### "Not user-friendly" September 6, 2016 2.0 We are a small charity and had never used crm before so we decided to jump in, primarily at first to register people for an event. It is not intuitive or user-friendly. There are training videos you have to watch before you can call in, but 45 minutes into them, they only answer the most basic questions. Forget customizing your forms or registration. We are not IT people who spend all day writing code so we find it difficult and sometimes impossible to use. The social fundraising has been a nightmare as people who set up a team find themselves unable to join their own team! I don't know what we're doing wrong but we find this really hard to use. We've tried our best for over a year now so feel like we gave it a good chance. Pros It seems to have a lot of features Cons The features are hard to use. Customization is extremely difficult. Social fundraising is a nightmare. Review Source Response from Neon One September 7, 2016 Thank you for your review, Barbara. We understand the shortage of time in each day, especially working with so many small charities like yours. We care very deeply about each and every one of our nonprofit partners and take any negative feedback very personally...and seriously. We here at NeonCRM pride ourselves on providing a powerful, yet intuitive program for all of our nonprofit partners -- big and small (as illustrated w/ many 5-star review ratings for "ease of use" above and below this post). We understand there may have been some incorrect user-permission settings selected that have been resolved with our Pro Services team yesterday and hope it may alleviate some of the difficulties your team has encountered. As always, you can feel free to contact your account manager any time directly via phone or email to discuss our other support options or for further assistance. We truly hope that together we can help the Pediatric Oncology Support Team have a great event LS Lauren S. Managing Director Performing Arts Used the software for: Less than 6 months ### "A CRM you can actually use!" August 5, 2022 5.0 The training sessions coupled with the learning paths have made the transition from Salesforce to Neon CRM pretty seamless. Pros Neon CRM is so user friendly and the learning paths are making it possible for our entire team to get trained. Cons This is hard to answer because we are still very new to Neon CRM. We have navigated a few bumps on the registration page, but nothing to make us regret this migration. Reason for choosing Neon CRM You could not beat the price point and functionality of Neon CRM. We were looking for a database that had donor management, registration, and email communication. It really is an all in one system! Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We were priced out of Salesforce and for several years had found the database hard to navigate. Review Source MH Molly H. Office Manager Arts and Crafts Used the software for: 1-2 years ### "Everythin in One Place" March 25, 2021 4.0 Pros This product provides an all-in-one data management system. Cons Some features are less robust and allow for little customization. Customer support can be accessed only by submitting a ticket and waiting for a response, which usually comes within 24 hours. A help session can also be scheduled for an additional fee. Review Source Response from Neon One March 31, 2021 Thank you for the feedback and the review, Molly! CK Clifford K. Executive Director Environmental Services Used the software for: 6-12 months ### "Used to Salesforce, new to Neon" December 6, 2023 3.0 Positive, but I think we could improve its effectiveness for our overall operations. Pros Simple display. Lots of potential, seems. Cons I don’t have enough experience to properly answer. Still learning. Review Source Response from Neon One December 7, 2023 Hey Clifford, thanks for taking the time to leave us a review! CH Clarate H. Director of Operations and Community Relations Performing Arts Used the software for: 2+ years ### "Neon CRM is Great for our Mid-Level Nonprofit!" February 18, 2021 5.0 Overall our experience has been positive, and we would recommend Neon! It's a great way to organize our events and ticket sales, as well as track income from those same constituents and more. The volunteer projects and timesheets are seamless, so it's easy to tell how many volunteers have worked with the organization during the year and how many hours they've put in. Pros Neon has been great for our organization. It's easy to navigate and pull reports to track donations, memberships, event registrations, etc. This year we used ClickBid to organize our virtual fundraising gala and auction. The integration process between that and Neon was seamless. Cons There isn't a great way to set up monthly payments for annual membership plans. The grants module could be more helpful if there was a bit more automation. We don't use that function much as we've found it easier to stick to our own spreadsheets and calendars. Review Source Response from Neon One February 24, 2021 Hi Clarate! We are so happy to hear that Neon CRM helped you organize your events and ticket sales, as well as track income from those same constituents and more. We appreciate your honest feedback and will bring your voiced concerns back to our team, so we can continue to improve our products and support our clients. SC Stephanie C. Board Member Non-Profit Organization Management Used the software for: 6-12 months ### "Complicated and Poor Support" September 28, 2021 2.0 Pros Initially Neon seemed like it would do all the email and donation tracking that we needed. It has a lot of features for campaigns, donor management and tracking. Cons The software is incredibly complicated and lacks financial management. Emails and letters are incredibly difficult to edit and print properly. Forms are equally as complicated. This company does not offer good one on one support. Expect to spend hours searching through support suggestions or the Neon Academy. While you can track donations you will need an entirely different software to track any other financial parameter (expenses, budget etc). The software is expensive and will cost an extra 3 months of unused service if you cancel ("90 days to stop billing cycles" - means you get billed for another 90 days after you send the cancellation form). Review Source Response from Neon One December 6, 2021 Hi Stephanie, Thanks for taking the time to leave your review. I'm sorry to see that you aren't likely to recommend Neon CRM to a friend. However, we're glad to see that you liked the amount of campaign features we offer. Since your review, we have updated donation forms, which you can read more about here: https://neonone.com/resources/blog/neon-crms-donation-forms/. Perhaps Neon CRM isn't the right fit for your team, however, we encourage you to check back in at a later date to re-evaluate us. We're adding new features all the time. Have a great day, Anna at Neon One JT Jared T. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Neon is a worthwhile CRM software" August 6, 2022 5.0 Pros Neon is user friendly and connects well with our other software platforms. Cons It is not completely compatible with our financial software. Alternatives considered [Blackbaud Financial Edge NXT](https://www.capterra.com/p/27468/Financial-Edge-NXT/)[Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Review Source LP Lisa P. Development Director Non-Profit Organization Management Used the software for: 2+ years ### "Best value for small to medium nonprofit" April 27, 2022 5.0 We've been using Neon for several years and are very happy with it. We're rarely frustrated the way friends at other nonprofits are who use other products (and they way we were with other systems prior to Neon). The Pros They are always making improvements, the customer service is stellar, it is very user friendly and easy to figure out. Cons Event management for fundraising events is the only part of this product that still needs to be improved. Reason for choosing Neon CRM Customer service and ease of use. Review Source Response from Neon One May 10, 2022 Thank you for the feedback, Lisa! We're currently working on major updates to Neon events management and expect to have updates to announce later this year! AL Amanda L. President Non-Profit Organization Management Used the software for: 1-2 years ### "Started good and now terrible" January 31, 2024 1.0 Pros The company was good when we first started using it several years ago. It is now a larger company that seems to value profit over happy clients. Cons Too expensive for what is included, horrible customer support, may take over a week to respond. Review Source Response from Neon One September 25, 2024 Hi Amanda, thanks for your honest review. We have certainly grown, and as a result of that growth, we have expanded our customer support team since you left your review. This expansion has resulted in shorter response times. Feedback like yours helps us improve, so thanks again. Regards, Anna from Neon One JM Joy M. Co Founder/Co Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Disappointed with customer service" March 25, 2021 4.0 Unacceptable thus far. If my customer service situation could be improved and Neon would be available to help and be accessible, I could honestly trust and enjoy the product. Pros It is very helpful and specific to non-profit management Cons A company is only as good as its customer service. I have been so extremely disappointed in having access to help and getting questions answered when we need them. Makes me question Neon CRM and ruins my ability to enjoy it. I really was hoping that Neon would be different. They will be available to up my price for the number of users, but are not available to help me when I am in need. Review Source Response from Neon One March 31, 2021 Hi Joy. We are sorry that you have had a bad experience with our customer service team. When a client reaches out to us, they receive a reply within 24-48 hours. We know that that can be a long time to wait for a reply to resolve any issue that you may be facing. We have reached out to our client success and support team to understand better how we can support you and your organization in the future and continue to improve our customer support at Neon One. We appreciate your patience as we continue to find better ways to support our clients quickly and effectively. TS Tristan S. Communications Director Used the software for: Less than 6 months ### "A powerful system (perhaps more powerful than most small organizations need)" December 11, 2017 5.0 Overall, a great system which I'm glad we found. We tried a few others to manage our 3 levels of membership, and none of them lived up to the sales pitch. NeonCRM has so far. Pros It can do a lot in terms of membership: Allow new members to join, current and expired members to renew, membership discounts, etc. It's quite affordable, too, and the customer support seems solid so far. Cons Running reports can be difficult because there are so many possible data fields that a member can have. I've had considerable difficulty, for example, finding members who signed up--who didn't renew and weren't past members--between certain dates. It's probably just one or two fields in the report that I haven't included, but it's quite frustrating. And though the online help center has a lot of content, I've had to contact support several times because I couldn't find what I was looking for online. We set up our system in about a week and a half--significantly faster than the recommended timeframe. I have considerable experience with CRMs, and most small organizations would likely have substantial difficulty setting this up themselves. Most organizations will likely want to work closely with Neon to launch their system to its fullest potential. Review Source Response from Neon One January 17, 2018 Hi Tristan, Thanks so much for your thoughtful feedback. We're honored to be your choice of CRM and glad to see you've been taking advantage of all the tools NeonCRM offers. We agree that reporting can be complex because, even though it's a simple process, there are a lot of options. You are absolutely right to utilize our online Knowledge Base and Support Center, and our Client Success team has reached out to you directly to help make sure you're getting the most out of your reports! Finally, we'd like to say that in addition to the support you mentioned, we offer the option for new NeonCRM users to work directly with our Professional Services team during the initial implementation of their system. It's a great way for new users to get off on the right foot with Neon! Cheers! -Your Neon Team MB Melissa B. Development Director Environmental Services Used the software for: 1-2 years ### "Neon CRM Review " December 6, 2023 3.0 Mediocre but I need the data so put up with it. Pros I like that people can sign up and pay for events. I like having donations come right into the system. Cons Not user friendly, especially when it comes to designing reports. I don't like that duplicates are not being alerted to - there are many duplicates that don't automatically merge. I also don't like that thank you letter templates aren't able to be individualized or edited at all. Switched from [Exceed Software](https://www.capterra.com/p/205619/Exceed-Software/) To interface with Mail Chimp and there was a wider variety of options as noted above Review Source VR Verified Reviewer Freelance Writer Non-Profit Organization Management Used the software for: 1-2 years ### "Gets the job done" September 23, 2019 4.0 I used NeonCRM daily to manage memberships, events, and programming for a small nonprofit. Pros NeonCRM has a decent amount of tools for automating processes and you can store most of the information you'll need about members/clients. If you/your company don't want to do webdesign, they'll set up a website for you. Kind of a one-stop shop. The Neon forum has good information for finding workarounds when you have issues. Cons NeonCRM's branding is that they're building software for nonprofits since they come from a nonprofit background. Cool idea, but I'd rather use a CRM built by software engineers. There is no easy way to integrate Neon events with a calendar on a webpage. The default is a list of events in chronological order. If you have a lot of events, repeat events, or events with different categories or audiences, this is not a good way to display the information. My team had to custom code a calendar widget that integrates with NeonCRM. The UI is not intuitive, which is fairly typical for CRM software but given that NeonCRM was built so much more recently than other major players in the CRM landscape, I expect a bit more. It is clunky. After the initial setup and launch, it felt like Neon wanted nothing to do with us. Their customer service approach is designed to limit how much you contact them and make it feel costly. I was not on the team that chose NeonCRM, but I'd have strongly considered a competing CRM like WildApricot or even Salesforce. Review Source VT Victorien T. Gestion de Clientele Accounting Used the software for: 1-2 years ### "Meilleur application" November 4, 2023 4.0 Pros Très facile et rapide à utiliser ce logiciel de gestion Cons Il faut avoir une connection rapide pour profiter de ce logiciel Review Source SL Stephanie L. Development Coordinator Civic & Social Organization Used the software for: 1-2 years ### "High Potential, Poor Execution" April 27, 2021 2.0 Pros Keeping track of donations and reporting are the most important things, and the things I'm most involved in. The donations track ok, I guess. Cons There are a lot of bugs in Neon. One of the most frustrating is that sometimes my searches do not return an account until I type out the whole account name. This morning I went to search for a person named Scott, and the particular donor I needed did not pull until I typed in his last name. Additionally, the user interface is not consistent across the board. Some elements seem fresh and user friendly, others feel dated and clunky. Review Source Response from Neon One April 28, 2021 Hi Stephanie. Thank you for taking the time to leave a review. We are sorry that you have had a frustrating experience with Neon CRM. We have reached out to our customer support team to connect with you on some ways that we can improve your experience with our product. If at any point in the future you are looking for tips or tricks for a better experience with Neon CRM, don't hesitate to reach out to our team or watch our free tutorials, here: https://support.neonone.com/neoncrm/s/ TM Tracy M. Office Manager Used the software for: 6-12 months ### "Veterans Miracle Center Erie Gets Squared Away Using NeonCRM" February 16, 2016 4.5 Pros NeonCRM is very robust in its comprehensive capabilities to manage every aspect of fundraising, reporting, tracking, lead generation and just plain constituent management process. For Veterans Miracle Center Erie, the offerings of NeonCRM's full suite of modules was well-above our necessity at the time we implemented it, and at a cost that would make any non-profit cheer. The optional modules available for growth allows the VMCE to grow at a solid-yet-comfortable rate, with confidence that our CRM can grow with us. Additional features for mass-emailing and event management are just some of the additional options we look forward to. For those seeking to have organizational excellence, this tool will allow you to cross items of the "accomplished tasks" list every day and breathe a sigh of relief. There are countless videos, articles, and DIY options available should your organization not have the budget for one-on-one guidance from NeonCRM's support. Cons Filtering data down to a very specific subset of constituents, donations and campaigns for further analysis is key to the non-profit world. NeonCRM is very powerful for drilling down to mine out the gold needed. However, if your organization does NOT purchase the conversion support and general support, a person who is tech-savvy and patient ought to be selected to carefully read the very thorough SOPS and knowledge base articles provided by NeonCRM. It really isn't a complaint - just be prepared accordingly to either spend the additional funds for proper support, or know that you are at the mercy of someone to teach your remaining staff how to build and pull custom reports. Please note that the system does feature a TON of pre-fab reports, so you won't be at a loss even in your newness to NeonCRM. 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