# Page 8 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Neon CRM the right Nonprofit solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102088/NeonCRM/reviews

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Neon CRM

4.3 (609)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 8 - Reviews of Neon CRM

## Showing most helpful reviews

Showing 176-200 of 609 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KM

Karen M.  
Executive Admin, Oper Mngr  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Didnt work well for what we do"

March 23, 2021

3.0

We were not satisfied

Pros

It was easy to store data and input items.

Cons

We couldnt ever get the right information pulled out or run the same report without changing data details and several different answers.

Reason for choosing Neon CRM

N/A

Review Source

Response from Neon One

March 31, 2021

Thank you for leaving feedback. We're sorry that Neon CRM didn't work well for your organization. We always appreciate feedback, and we take it very seriously. We know how important reporting is to our clients, which is why we continue to make updates to our reporting. You can find out more information about our reporting features and functionality here: https://support.neonone.com/neoncrm/s/article/218529077GettingtheRightReportResults

JL

Jennifer L.  
Director of Annual Giving  
Fund-Raising  
Used the software for: 6-12 months

### "Recommended"

August 30, 2022

5.0

I am very satisfied with Neon CRM and it provides us with a comprehensive solution to track our donor giving, track correspondence, relationships. I would recommend Neon to other non-profits who want to track donor giving.

Pros

Easy-to-use, comprehensive, gives us the ability to customize and brand receipt notifications, we are able to track registrations within the software.

Cons

I would like more tutorials, rather than Neon One Academy. I also would like to be able to add multiple addresses.

Reason for choosing Neon CRM

I wasn't involved in the discussion.

Review Source

JS

Jill S.  
Assitive Technology Specialist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "We love Neon CRM!"

April 27, 2022

5.0

The service is outstanding and we like all Neon has to offer!

Pros

We needed software that can be used with a screen reader since we have an employee that is legally blind. Neon seemed very user friendly since it can be customized and used for the purposes you need.

Cons

For me, I like all of the features and it is great in so many ways, but it is time consuming to figure out how to configure fields and reports when I have very little time to work with it!

Switched from

[FundRaiser](https://www.capterra.com/p/2696/FundRaiser-Family/)

Screen reader capabilities

Review Source

Response from Neon One

May 10, 2022

Thank you for the feedback, Jill! We're so glad that our accessibilities features have been helpful for your organization. A big focus for our upcoming product development projects is making use of the CRM simpler for all users. Some improvements we're working on include updating Reports Module navigation and field/list management settings pages.

Jeff S.  
Founder  
  
Used the software for:

### "Z2 System's NeonCRM - "Yes, it's right for you and your organization.""

January 13, 2014

5.0

Almost 4 years ago, when I considered which contact/donor relations management software platforms I was going to use for the ministry, here are a few of the things I was looking for: 1. Expandability (Will the system grow with us as we need it to without paying for what we don't need?) 2. e-Commerce - Are the e-commerce functions user friendly? Are they secure? Does it have integrated merchant service capabilities and can it seamlessly integrate with the database/account management capabilities? 3. Can I easily segregate, query, and manage contacts/donors? Can I track all of our touches with our contacts/donors and view them in one place/interface? 4. Do the front-end functionality components make it easy for our contacts/supporters/donors/etc. to communicate and do business with us? 5. Can we easily integrate our CRM communication/outreach/events/etc. into our existing website, social media, and vice versa? I was pumped when I got a "Yes" answer to all of the questions above from the team at Z2 Systems about the NeonCRM. I have extensive experience with some of the larger CRM providers and their products. I can say that without a doubt, the NeonCRM system is as functional, robust, expandable, and overall as capable, right out of the box, as systems costing 10 to 20 times as much. Clients are not hit with additional charges for modules that should already be included in the overall package. With regards to customer service and the company's employees and management actually listening to the customer and making adjustments to the system in order to meet the needs of the customer, Z2 Systems blows everyone else away. Coupled with its available seamless and cost-effective merchant services account integration partners, NeonCRM is a great option for any size organization and budget.

Review Source

ER

Ed R.  
Interim Executive Director  
Music  
Used the software for: 2+ years

### "Powerful but Complicated"

February 18, 2021

4.0

Started out with NEON when it was first starting and they helped develop many necessary tools for the integration of our system to website. It is has been helpful but I think most staff would say that the learning curve is incredibly high.

Pros

Keeps our organizations membership information easily accessible and connects to website for joining or renewing.

Cons

Very complicated and not user friendly. Creating reports is time consuming and confusing.

Review Source

Response from Neon One

February 24, 2021

Thank you for the review and the honest feedback regarding ease of reporting! We will be using this feedback in the future to continue to improve our product.

LBH

Laura Beth H.  
Operations and Information Coordinator  
  
Used the software for: 6-12 months

### "Neon has turned our data into an asset"

October 26, 2017

5.0

Since we adopted Neon this Spring, our organization's approach to data collection and historical information has completely revolutionized. Now, we do not have to reinvent the wheel every year. I am responsible the maintenance of the account and report creation and I could not be more pleased.

Pros

I love that Neon allows for a great deal of customization in the account fields. As an organization, we have lots of specific information that we are tracking and Neon allows for this to easily be drawn into reports. Customer service is incredibly responsive and helpful. Each new update is a pleasant surprise because I have found that they significantly increase the usability of the program. The relationship function allows us to track the connections that are so crucial to our development process. The event-building page was exactly what we needed and allowed us to build out a 500-person luncheon.

Cons

Neon does not allow us to draw reports focused on the relationships between our constituents which would be very useful. Neon does not have a great selection of newsletter or email templates. Additionally, we have found that emails from Neon consistently go to spam. I wish that it was possible to transfer information from custom surveys to account custom fields. Same with event information.

Review Source

JP

Judy P.  
Board Trustee/Treasurer  
Fine Art  
Used the software for: 2+ years

### "Excellent, well rounded CRM package. "

October 31, 2017

5.0

Overall we would not hesitate to recommend the NeonCRM software package to any non-profit organization. Neon is available online from anywhere and is extremely reliable. Neon has partnered with other software solutions like QuickBooks, EventBrite and Survey Monkey. The package is reasonably priced and customer service is top-notch.

Pros

Full package offers all the options we need to organize and run our non-profit arts and education center. We need events for our performances and classes, donations are the core of our existence, the membership model is adaptable to our pass holders and we can track custom data about our patrons. The reporting feature is robust and works with Excel and Word. Neon integrates with our website and merchant account seamlessly.

Cons

It's hard to come up with many cons but the built in calendar needs upgrading to a more modern look. Some of the account fields are not available on all reports and past events need to be archived individually rather than in a bulk procedure.

Review Source

AT

Alexandra T.  
Operations Manager  
Religious Institutions  
Used the software for: 2+ years

### "Overall, pretty solid performance from a CRM"

April 28, 2021

3.0

Pros

Interface with QB is very helpful and we use it almost daily for donations.

Cons

It would be great for $200/month that we pay to have phone customer service.

Review Source

Response from Neon One

May 5, 2021

Hi Alexandra, thank you for leaving this review. We will have a member of our client success team reach out regarding how you can gain access to phone support.

PM

Princess M.  
Business Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Make Your Job Easier!!"

March 26, 2021

4.0

So far, I have enjoyed the widgets and being able to see or not see what I am most concerned with at the time.

Pros

Neon provides the "one stop shop"! You have the back-end and the front-end operations working together. We went from using two different donor managements systems to using one to make sure that we can track all data. I also love the auto thank you's with the amount of the gift. Helps donors keep track for the year.

Cons

Neon is how can we say "plain", strictly business. There is to fancy eye catching fonts or highlighted buttons. Sometimes you can get lost and have to go to read up on some support documents in order to find what you are looking for.

Switched from

[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/)

We made the switch because for the amount of money being spent on two donor systems, we could spend in with one system to track all data.

Review Source

Response from Neon One

March 31, 2021

Hi Princess! Thank you for your honest and thoughtful review. We take your feedback very seriously. We are bringing your feedback about in-product "highlighted buttons" and "eye-catching fonts" to our team.

JB

Jennie B.  
Finance Manager  
Education Management  
Used the software for: 1-2 years

### "It might be good in a year or two (or three)"

August 12, 2020

2.0

We are trying to upgrade our donor management systems and I'm not sure NeonOne is the answer. The implementation went OK, a lot of work but OK. Day to day management was a little shaky to start but got better when we didn't have to merge 50+ duplicates daily. NeonPay was a disaster, the reporting is horrendous, the fees don't add up, mysterious 'other' charges appear, if you have refunds, they are not properly accounted for. Pretty horrible but it has gotten slightly better after I complained for several months and asked their staff to run the report sin a way that they balanced. The reporting is clunky but improving slowly. It all feels like a young start-up that hasn't got the basics figured out yet. I am petitioning my tam to switch but it's a lot of work so I will probably just have to love with it...

Pros

It works fairly well with posting events on our website

Cons

Neon pay is truly horrible, if you have another option take it!

Review Source

MR

Michael R.  
Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Neon is terrific"

September 7, 2023

5.0

newsletter with ease, event/activity registration.

Pros

We've been using neon for a range of operations, including newsletter, developing a data base, event registration. The support, Carlos, has been terrific, very patient man.

Cons

Like with everything it takes time to learn, so that, I will have to learn all of the functionalities over time.

Reason for choosing Neon CRM

I had used Neon before and found it a good product but needed to do a comparison based on price and functionalities.

Review Source

Response from Neon One

September 11, 2023

Hey Michael, thank you for taking the time to leave us a review! We're glad that Neon CRM has been useful for your team around your newsletter, developing your database, and event registration. Thanks again!

Ilana D.  
Communiocations Director  
  
Used the software for:

### "Effective all-in-one solution for our small nonprofit"

March 1, 2016

5.0

We're a small environmental nonprofit with limited staff (4 FTE) and limited budget. We started using Neon about three years ago and it has proved a very capable, affordable solution. We use it to manage our membership files, mailing lists, credit card donations, event registration and our Birdathon (social fundraising like a walkathon). It was a HUGE improvement over our clunky old Access membership database. It also allows us to do all these things with one program, rather than separate programs for fundraising, event registration etc. I also like that it is a cloud-based program, so if I am away from the office but need to look up a donor's email address or print out the attendance list for an event, I can do it from anywhere. Of course there are downsides and occasional things that are a little clunky. Because it does so many things, there are instances where it won't manage a function as well as a program that is dedicated to that sole function. For instance, we would probably have more features in a social fundraising program that was ONLY social fundraising. BUT we don't have the budget or staff to manage multiple software programs and vendors plus multiple programs wouldn't be integrated like Neon is. Our level of customer support from Neon allows us to submit help requests via email and get an email response. This took a little getting used to (there were times at the start where I just wanted to call up and get an immediate answer on the phone!). But the responses are usually very quick -- within an hour or two -- and on target. Once I got used to it, the email support system has worked fine for us. I would definitely recommend Neon for other small or midsize nonprofits.

Review Source

CF

Chris F.  
Executive Director  
Fine Art  
Used the software for: 2+ years

### "NeonCRM is overall easy to use and have been a huge help for growing the fundraising and programmatic missions of my small non-profit."

January 9, 2018

4.0

Overall good experience, and the staff has always been kind, helpful, and responsive.

Pros

I love the membership and event management systems, and how easy it is to integrate with MailChimp. The price point is great for my small nonprofit.

Cons

I do not like the forms, even when customized. The buttons, fields, and fonts seem outdated. Also, creating custom forms is difficult. You have to switch back and forth between the Forms & Pages Section and the System Setting section, and as a non-tech guy at my small and scrappy non profit, I constantly forget where everything is and how to change things. The system should be designed for the "lay" user, especially for a database that is accessible to small non profits, who most likely don't have the money to hire a full time tech or database manager, but divide responsibilities between the ED, fundraising, and program staff.

Review Source

BS

Beth S.  
Development Manager  
Fine Art  
Used the software for: 1-2 years

### "This CRM Newbie LOVES NEON!"

March 21, 2017

5.0

I was new to using a CRM type data base like NEON when we were researching programs and systems a year ago, so I had a lot of concerns about jumping in. Thanks to excellent live customer support as we launched and loaded, as well as the online support via videos and online knowledge base, I've been able to learn a ton and make NEON do what I need it to do. I feel like I'm always learning more and that we're still just scratching the surface of what is possible with this very powerful system. I think it is affordable, and I appreciate the ability to only pay for the modules we're using - we received terrific guidance from our client manager during our purchase and set up, and once they had a sense of the work we do, she recommended against our purchasing an additional module. We can always add more later. We have learned a great deal about our data and have decades worth of records that need housekeeping attention on our end, but we're moving forward and using NEON on a daily basis to support our work.

Pros

Ease of use Clear, easy to use screens Consistency across options - once I learn one thing, it is applicable in many different scenarios Online knowledge base and training videos Potential!

Review Source

RM

Regina M.  
Board Secretary  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Product of Choice"

May 10, 2022

4.0

Awesome experience from the website info, the initial demo, to the actual implementation support. Your teams are extremely responsive and flexible. They allow me to be in the driver seat vs. imposing their approach, meaning they allow me to implement in the priority critical to my organization. They listen to my questions and respond. Love it!

Pros

The ease of use; the support; the features; the flexibility; the growth potential it offers.

Cons

Too early to state; still new to the software. I did notice a few things I would recommend, e.g., the carry over of certain data to the children when entered on the parent level to avoid duplicate entry.

Reason for choosing Neon CRM

Professional package, with lots of growth potential, ease of use, personal support and competitive price.

Review Source

SH

Sara H.  
Director of Development  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Lots of functions, not easy to use"

April 14, 2017

4.0

The system has lots of functionality (tracking donations from multiple events, creating automatic thank you letters, end of year letters) and there are additional add-ons for more (crowd funding, integration into Quickbooks, etc). The ability to scale makes it more affordable than other bundled similar products that we looked into. The biggest drawback is customer service. There is a large database of questions/answers, but without added expense, you are largely left to your own to figure out the system and set things up correctly. It's a good system for the value, but due to the lack of ease, I feel that we haven't utilized the system to it's fullest ability.

Pros

It gives a small non-profit an affordable option for keeping track of donations and donors.

Cons

Customer service isn't very good and since the system has a lot of functionality, it can be hard to navigate.

Review Source

Response from Neon One

April 27, 2017

Thank you for your feedback, Sara, and we are sorry to hear about your customer service concerns. We pride ourselves on great service and take any bad rating or experience seriously. All service plans include unlimited and personalized online ticket support for up to two users, so we encourage you to contact our support team whenever you have system usage questions. Our online ticket support satisfaction rating is 93%. Both the system and our online knowledge base are robust, but our support team is available to help point you in the right direction to specific guides or training videos that are most related to your questions and needs. We also offer additional help and Professional Services for current customers, such as implementation packages and personalized training/consultation. Our teams are here to help you get the most out of your system, and we plan to continue making improvements so Neon is easier to use and learn! -Your Neon Team

ME

Marcy E.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Intuitive system that works effectively for donor management. "

September 5, 2023

5.0

I inherited the system and at first it felt less robust than programs I’d used before. But once you understand, it’s a terrific tool!

Pros

Ease of use. Intuitive and straightforward.

Cons

Some of the auto options are tough to catch.

Review Source

Response from Neon One

September 7, 2023

Hey Marcy, thanks for taking the time to leave us a review! We appreciate all of your comments and feedback :) Thanks again!

TH

Tracy H.  
Treasurer (Volunteer)  
  
Used the software for: 6-12 months

### "Perfect for our small volunteer organization"

September 8, 2017

5.0

The reason that I gave 4 starts for ease of use is for the implementation process. Other software would get the same number of stars because the implementation of anything like this is always very complex and takes a certain kind of person to complete. The system administrator needs to be very comfortable with computers and feel comfortable with teaching themselves how to use it and figure out any issues or solutions. The configurations, customization and importing of previous data can be difficult for someone that isn't comfortable with new software, or someone who doesn't take time to read all the instructions. The Neon CRM is working perfectly for us. One of the free webinars on QuickBooks actually helped us figure out how to more efficiently and effectively use QuickBooks. Our members love being able to log into the system and update their profiles and see their membership history.

Pros

Online database is secure; database and the application are organized in ways that make sense for how non-profits operate (fundraising, donations, membership); flexibility in features; customization available; statistics and reports that are available; customer service is knowledgeable and responsive; automation of many processes that were previously done manually in spreadsheets and word documents.

Cons

The ONLY thing that I wish Neon offered is a feature for the app. We have monthly events, and I would love to have our members sign themselves in on two different iPads using the app, and have it automatically synced with each other online. To be fair, this is a feature that very few companies offer, since the automatic syncing is difficult to develop.

Review Source

LP

Linda P.  
Assistant Director  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Neon CRM for Donor Management "

November 22, 2016

4.0

We use Neon for donor management and interface it to QuickBooks. There are several things that work very well and have made our operation more efficient. The primary efficiency item is that a webpage is developed for each campaign. We use this webpage on our organization website. This captures the donor and credit card information from the web page and sends it to both Neon and, in our case, Authorize.net. From there it syncs to QuickBooks and all is well. The problems can occur when we have manual transactions to enter, check and cash donations. Previously, it was simple to enter these to QuickBooks. Now that we are entering them to Neon and then syncing to QuickBooks, if there is an error in the entry to Neon and we do not catch it prior to the sync, we then have to fix both Neon and QuickBooks. One downside is that we only use Neon for donations. For us, it is not cost effective to use Neon for other transactions such as product sales. So, we have to remember that Neon is for donations and other transactions go directly to QuickBooks. This gets a bit complicated if one person pays for a donation and a product with a single check, cash or credit card transaction. There are a few fields that don't seem to sync from Neon to QuickBooks, so the info is in Neon but not QuickBooks. At least we haven't figure out how to get these fields to sync yet.

Pros

Operational efficiencies with the campaign web pages and the QuickBooks syncing.

Cons

Reporting - There are some canned reports and you can generate custom reports. However, the custom reporting features take some getting used to and sometimes are not able to do what you want. Dashboard - The dashboard could be more robust showing more information about donors and donations.

Review Source

SC

Sheri C.  
Bookkeeper  
Individual & Family Services  
Used the software for: 6-12 months

### "Great for non-profits "

April 7, 2021

5.0

We have been very happy with the software.

Pros

It’s user friendly and can handle a multitude of tasks.

Cons

It’s difficult to enter items that are not tax deductible but have varying costs. It doesn’t work well for Silent Auction purchases.

Review Source

Response from Neon One

April 19, 2021

Hi Sheri! Thank you for leaving a review for Neon CRM. Most nonprofits have a lot to do, which is why we prioritize usability and management of many tasks simultaneously. This is great to hear! We have noted your concern about silent auction purchases and have brought this to our product team. We are always looking for ways to improve our products, so we take these reviews very seriously. Thank you again for taking the time to leave a review.

LS

Lainie S.  
Treasurer  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great functiionality but not at all user friendly."

April 1, 2021

4.0

Once I started to figure out how to use it, I appreciate it much more. It's just too hard to figure out how to use it. As a volunteer for this organization, I do not have a ton of time to play around and I wish some of the really great functionality was more user friendly.

Pros

Some really great functionality, ie. forms for event registration, donation tracking, automated confirmations

Cons

Not user friendly. It is not intuitive how to set things us and takes much longer than it should. The help feature is very cumbersome and not easy to find the "how to" for functionalisty. The search feature brings up too many unrelated articles.

Reason for choosing Neon CRM

I was not involved in this process.

Review Source

Response from Neon One

April 6, 2021

Hi Lainie! Thank you for taking the time to leave a review. A database can be tricky to get the hang of, and we are continuing to update our Neon CRM Support Center so that in the future, it will be easier to find an article, video, or guide that helps you with any "how to" that you may need in the future. You can find the support center here: https://support.neonone.com/neoncrm/s/.

WM

Whitney M.  
Administrative Assistant  
Civic & Social Organization  
Used the software for: 6-12 months

### "We love NEON"

June 7, 2018

5.0

All in all, its a great software that is easy to use!

Pros

Neon is very intuitive and makes it easy for someone new to the software to learn. We love the donation page because it's easy to see when new ones come in. Email campaigns are awesome and easy to create.

Cons

I wish there was a little more customization. I would love more email templates. Secondly, I feel like it's hard to run customized reports.

Review Source

Response from Neon One

July 6, 2018

Hi Whitney, Thank you for your feedback! We're so glad to see that you've found Neon's forms and email campaigns helpful! Please let me take a moment to address your concerns: While you can build or upload your own email templates into NeonCRM, we understand that there may be times when you'd like more complex email configuration options. That's why we offer robust integration partnerships with services like Constant Contact (https://support.neoncrm.com/hc/en-us/articles/360004170474) and MailChimp (https://support.neoncrm.com/hc/en-us/articles/218530147), both of which are great options for sending beautiful emails. You also mentioned encountering some difficulty running custom reports, so I've created a support center account for you to access our client support team directly! If you find yourself struggling to configure a report, submit a question at support.neoncrm.com. I hope this helps! -Your Neon Team

HG

Heather G.  
Executive Director  
Fine Art  
Used the software for: Less than 6 months

### "Could be more intuitive/user friendly"

December 7, 2016

3.0

In my experience so far, this is a very good product with a lot of functions, but there is a learning curve and many functionalities should really be easier and more intuitive. It would be easier and more attractive if there were some drag and drop features (for building forms, etc). There are a couple features that seem obvious that are missing - such as the ability to mark attendance at all sessions of an event. The integration with Quickbooks so far seems to be not as helpful as I had thought, because it doesn't look to me like it records in QuickBooks the type of payment or donation (just who made it and how much it was). Overall, though, it is a good software that has allowed us to start doing many things we weren't able to do before, and has the most features of all the products we compared.

Pros

Many features, social (peer-to-peer) fundraising

Cons

Not very user friendly for either us or our consituents. Long url's for listing registrations and forms on social media.

Review Source

Response from Neon One

December 22, 2016

Hi Heather, We're happy to hear that Neon increased your capabilities and that you've had an enjoyable experience. We did want to quickly clarify that NeonCRM is able to send detailed information about each transaction to QuickBooks, such as transaction type (Donation, Event Registration, Membership, Store Purchase) and many other transaction fields. These additional mapping options are not required, but they are available. More info about our QuickBooks integration can be found in our Support Center, and you can always contact our support team online if you have any questions about system functionality. Thanks again for your feedback. We are so excited that Dance Project of Washington Heights has joined the Neon community, and we look forward to continue providing tools to further your impact! -Your NeonCRM Team

JN

Jane N.  
Director of Development  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Still a newbie but very happy so far"

May 8, 2015

4.5

Pros

The sales staff was extremely knowledgeable, responsive, and helpful. Once we made the decision and started working with the support staff I found them equally accessible, knowledgeable, responsive and helpful. It is very easy to find helpful and instructive written materials and video training modules to solve most problems. The program is fairly intuitive and responsive.

Cons

Exporting our data from eTapestry and importing it into Neon was a disaster. If I'd had any idea how difficult it was, I'd have paid someone almost any price to do it for me. Most of the problem is the way gifts export from eTapestry, but Neon did not have the ability to adjust for that. It took four months to clean up the data and begin enjoying the functionality of Neon. I'm "Old School" and living in the formal Deep South, so I have to make some adjustments to keep communications formal as Neon is developed for the less formal use of the younger set. But it can be done.

Review Source

Response from Neon One

June 17, 2015

Thank you for your constructive feedback, Jane! We’re so pleased to have you on board and can’t wait to see how NeonCRM furthers your mission to help people whose lives have been disrupted by serious mental illness. We have helped hundreds of clients successfully migrate their data into NeonCRM. We understand this is the toughest part of moving to a new system, but also the most important. A good CRM starts with good data. That’s why all of our clients have access to free data export guides (https://z2.zendesk.com/entries/65688740-Data-Export-Tips). We also have a dedicated team that specializes in data analyses and imports. Clients can choose to have us do the entire import for them (custom import) or to have our specialists guide them through a self-import. Thanks again for your comments and we are thrilled we were able to get you through the difficult time of getting your data out of your previous system. Onward and upward! We look forward to being a partner of Reed House and are thrilled to be aligned with an organization doing so much good for people who truly need help. -Your NeonCRM Team

SG

Sarah G.  
Board Member  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Great tool for smaller non-profit"

April 27, 2021

4.0

The tool has been easy to get implemented and we're excited about the potential opportunities available that have yet to be setup.

Pros

Easy to use and customizable to fit our unique needs.

Cons

The email tool is improved but still a bit difficult due to formatting limitations.

Reason for choosing Neon CRM

Pricing structure fit the needs of our small organization.

Review Source

Response from Neon One

April 28, 2021

Hi Sarah! Thank you for taking the time to leave a review for Neon CRM. We appreciate your honest feedback and take it into consideration for upcoming product updates and releases.

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