# Page 8 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Neon CRM the right Nonprofit solution for you? Explore 618 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102088/NeonCRM/reviews --- Neon CRM 4.3 (618) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 8 - Reviews of Neon CRM ## Showing most helpful reviews Showing 176-200 of 618 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AG Amy G. Operations Manager Used the software for: 1-2 years ### "Support is amazing but functionality isn't up to par." December 11, 2017 2.0 Pros Easy to use. Amazing customer service that is quick to respond. They have a web portal you can submit a problem through and they respond or fix it immediately. Does a great job managing members. Cons Data collected from forms is near impossible to work with and you can't share it with your team. It is not collected in an easy to view format, rather a spreadsheet that includes ALL account data for the person responding the the survey. Each time you want to look at the results you have to download a new report and reformat. There is no way to limit an event to paid members. You must offer a "default" ticket that anyone can purchase. Website user have to login each time they go to an area of your website that is for members only. Neon sells a custom plugin called Single Sign-On to correct this problem for an additional money. Without it, users get stuck in a cycle of logging in and not redirected to the page they were trying to access. Every time you log in you is taken to a member dashboard instead. Review Source SF Shelagh F. Treasurer and Technology Mgr for 3 related non-profits Fine Art Used the software for: 1-2 years ### "Best non profit CRM on the market for small- medium sized operation" July 20, 2018 5.0 It constantly surprises me with how well they have designed features. There is a lot we haven't explored yet. The Help and Support site is great, especially the video modules and the webinars. We don't pay for support as the few issues we have had they answer in a day or so with helpful answers. The one exception was an obscure bug I found in the 'new" workflow process. It was fixed in the next release. Pros I did an indepth analysis of non profit CRM systems and this came out on top. We could not afford anything expensive so the price was right. It has all the finctionality we need so far. It did not have "installment due" automated reminders but a few months ago they added workflows which are unbelievable powerful tools to not just send out reminders based on various triggers but you can perform multiple actions based on the trigger. The communications ( eblasts) is very well thought out. In fact we are about to stop using MailChimp & save their fees Cons So far we have not had great success in using it for event registration and processing. There are two many payment screens and we had s few credit cards declined. But to be fair, we did not dig into the reasons. We reverted back to Brown Paper Tickets but are looking at other products for our complicated multi-table registrations. Review Source MBP Mary Beth P. Development Associate Used the software for: ### "Excellent experience with NeonCRM...highly recommend it!" March 1, 2016 5.0 I work for a small, public charter school. The school had never tracked donors, incoming donations, or consistently sent thank yous. The only data that I had available to load into NeonCRM were from folders of thank you letters that had incomplete/incorrect contact information in some cases. I imported the current parents of our students this year as well as any data I could glean from the thank you letters for the previous 3 school years. NeonCRM allowed us to more easily communicate with all of our constituents. The thank you letters are formatted to include tokens that make the letters more personal as well as contain photos and accomplishments of our student body. They are also are set up with different text and photos based on whether the donation is designated, in-kind, or unrestricted because that data is easily tracked in the software. For the first time, KAPS participated in Giving Tuesday with an email campaign and also did an EOY appeal, neither of which had been attempted in the past. The EOY campaign brought in 30% of our donations for the year in the last two weeks of December. Several of the donors elected to become part of a new Friends of KAPS organization that is in its infancy. We were also able to send a donation summary for tax purposes this January, which had also never been done by the school. The reporting helps us target donors for specific appeals and know who has (and hasn't) given recently. We were able to get several people to sign up for recurring donations that increased our sustainability. My current efforts are two-fold: 1) increase the use of the constituent portal, and 2) track volunteer hours using the Volunteer module so that we can report this data in grants that we are pursuing. NeonCRM has been instrumental in taking our organization to the next level: helping us to maximize our constituents, increase our bottom line, and help us to become a professional charter school that is responsible with our constituents monetary donations. I would highly recommend NeonCRM to others looking for a constituent database. (My only reason for giving a 4 on Ease of Use is that, being a small organization, I was not able to attend training. However, the videos and online manuals helped me determine how to use the software. The NeonCRM support staff were also very helpful if I couldn't find the answer to my question on my own.) Review Source VM Virginia M. General Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Easy & Friendly" July 18, 2021 5.0 Pros What I like the most is the fast, professional and knowledgeable customer service. They're absolutely great and have thought me a lot of things about the software. Cons It's hard to tell, but we used to work with PayPal. It was easy to use. I'm not very familiar With NeonPay and I find it hard to understand how it works. Review Source Response from Neon One July 28, 2021 Thank you for taking the time to leave a review of Neon CRM. We are happy to hear that you are pleased with our customer service and software. To learn more about how Neon Pay works, you can read this support article: https://support.neonone.com/neoncrm/s/article/360031426294WhatisNeonPay. If you have additional questions, you can always get in touch with support by filling out a support ticket, here: https://support.neonone.com/neoncrm/s/. CH Courtney H. Executive Director Civic & Social Organization Used the software for: Less than 6 months ### "Great customer service!" August 23, 2018 5.0 Pros I've looked into several different donor relations databases, and Neon was hands down the best we've seen. The customer service was definitely above and beyond, and truly set them apart from their competition! The database is very user-friendly and customizable. I can't wait to full start using it! Cons I don't particularly care for the fact that you have to pay an additional cost for the extra training. I feel like this should be included. If companies don't have time to watch all of the youtube videos, or aren't great at being self-taught, then they will not be able to get the most out of the system, and will be more likely to cancel the services. If the customer doesn't understand the database and how to use it, then it will ultimately be a waste of money for the client (which means NEON will lose their business). Small non-profits like mine, who are looking to increase fundraising and donations, just can't afford that extra cost. Review Source Response from Neon One September 5, 2018 Hi Courtney, Thanks so much for your kind words about your experience with our team! We are happy to have you on board. To address your concerns regarding training, let me say that we strive to provide training options suitable for all of our clients regardless of budget, size, or learning style. Our online knowledge base at support.neoncrm.com has in-depth guides and videos to help new users get started and experienced admins take their CRM to the next level. We also have an active community forum and unlimited ticket support included with every service package. For those who would like more customized, one-on-one training, we offer a range of services and pricing that includes chat, phone support, on demand training, and extended training & consulting. If you'd like any assistance finding the training and support options that are right for you, drop us a line at clientsuccess@neoncrm.com. We're here to help! -Your Neon Team JS Jenn S. Chief Operations Officer Non-Profit Organization Management Used the software for: 1-2 years ### "Neon CRM Review" April 27, 2022 5.0 Thus far really enjoyed getting to know/use the software and I know I haven't even began to use all the features. Pros All the different functionalities. Most used at the moment that has been a great new feature for us is the online donation integration with our website for our donors. Cons Comments/Notes and how volunteer hours are set up/logged Review Source Response from Neon One May 10, 2022 Thank you for the feedback, Jenn! We'd love to hear more about your organization's needs for improving Notes and the Volunteer Module - you can submit feedback through our Forum at https://support.neonone.com/hc/en-us/community/topics. Thank you! SO Samantha O. Project Consultant Education Management Used the software for: Less than 6 months ### "We need LIVE customer support" October 18, 2023 3.0 2.5/10 > We need a PERSON to speak to right when the issue happens. not days later. You know why you have an "influx of tickets" because no one is ANSWERING THEM. This really feels like a massive bait and switch. Sell us on all the good stuff then when we have questions or need assistance we get told to kick rocks. Pros The implementation was pretty easy. I like the 'pop up' donation form. Unfortunately, everything else seems to be a real headache Cons 1) Customer Support is the WORST I've ever dealt with from a company. Waiting DAYS just to get an answer to a seemingly simple answer. What's worse is often times we don't get an actual answer, we an article that tells us nothing or we get redirected and have to wait WEEKS before we hear from anyone. 2) Finding anything in the Global Settings is a NIGHTMARE. Everything is so small and close together and half the time the name has either changes from the reference article or its in a complete out of place area that really makes no sense Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We THOUGHT Neon would actually be a benefit to properly tracking donations, elevating how we check in members to Events and create a more engagement amongst donors and the club. Unfortunately, we are very much unimpressed. Review Source PF Paul F. Controller Non-Profit Organization Management Used the software for: 2+ years ### "Waste of Time and Money with no support" October 11, 2021 1.0 Awful customer service and report. Pros There is not anything about this software you can't get anywhere else and with a better user interface and a better price. Cons Support is non-existent. You can't get a hold of anyone. The support often fixes things wrong such as refunding customers for the Neon Pay errors and charing me for their error. The support thinks very highly of their software and never admits that it made an error. Review Source Response from Neon One December 6, 2021 Hi Paul, Thank you for your review. Sorry to hear that you've had a poor experience with us. I am passing your review along to our support team. In the meantime, please message us at support@neonone.com if you're still experiencing issues. We would love to make it right. Kind Regards, Anna at Neon One TH Theresa H. Executive Director Hospital & Health Care Used the software for: 2+ years ### "Not happy with Neon Support" December 6, 2023 2.0 Neon support is awful . Takes too long for a response. Our issues must be addressed Pros The layout is easy Orr internal facing Cons When we have issues it takes days for Neon support to te h back out to us Review Source KM Karen M. Executive Admin, Oper Mngr Non-Profit Organization Management Used the software for: 2+ years ### "Didnt work well for what we do" March 23, 2021 3.0 We were not satisfied Pros It was easy to store data and input items. Cons We couldnt ever get the right information pulled out or run the same report without changing data details and several different answers. Reason for choosing Neon CRM N/A Review Source Response from Neon One March 31, 2021 Thank you for leaving feedback. We're sorry that Neon CRM didn't work well for your organization. We always appreciate feedback, and we take it very seriously. We know how important reporting is to our clients, which is why we continue to make updates to our reporting. You can find out more information about our reporting features and functionality here: https://support.neonone.com/neoncrm/s/article/218529077GettingtheRightReportResults JL Jennifer L. Director of Annual Giving Fund-Raising Used the software for: 6-12 months ### "Recommended" August 30, 2022 5.0 I am very satisfied with Neon CRM and it provides us with a comprehensive solution to track our donor giving, track correspondence, relationships. I would recommend Neon to other non-profits who want to track donor giving. Pros Easy-to-use, comprehensive, gives us the ability to customize and brand receipt notifications, we are able to track registrations within the software. Cons I would like more tutorials, rather than Neon One Academy. I also would like to be able to add multiple addresses. Reason for choosing Neon CRM I wasn't involved in the discussion. Review Source JS Jill S. Assitive Technology Specialist Hospital & Health Care Used the software for: Less than 6 months ### "We love Neon CRM!" April 27, 2022 5.0 The service is outstanding and we like all Neon has to offer! Pros We needed software that can be used with a screen reader since we have an employee that is legally blind. Neon seemed very user friendly since it can be customized and used for the purposes you need. Cons For me, I like all of the features and it is great in so many ways, but it is time consuming to figure out how to configure fields and reports when I have very little time to work with it! Switched from [FundRaiser](https://www.capterra.com/p/2696/FundRaiser-Family/) Screen reader capabilities Review Source Response from Neon One May 10, 2022 Thank you for the feedback, Jill! We're so glad that our accessibilities features have been helpful for your organization. A big focus for our upcoming product development projects is making use of the CRM simpler for all users. Some improvements we're working on include updating Reports Module navigation and field/list management settings pages. Jeff S. Founder Used the software for: ### "Z2 System's NeonCRM - "Yes, it's right for you and your organization."" January 13, 2014 5.0 Almost 4 years ago, when I considered which contact/donor relations management software platforms I was going to use for the ministry, here are a few of the things I was looking for: 1. Expandability (Will the system grow with us as we need it to without paying for what we don't need?) 2. e-Commerce - Are the e-commerce functions user friendly? Are they secure? Does it have integrated merchant service capabilities and can it seamlessly integrate with the database/account management capabilities? 3. Can I easily segregate, query, and manage contacts/donors? Can I track all of our touches with our contacts/donors and view them in one place/interface? 4. Do the front-end functionality components make it easy for our contacts/supporters/donors/etc. to communicate and do business with us? 5. Can we easily integrate our CRM communication/outreach/events/etc. into our existing website, social media, and vice versa? I was pumped when I got a "Yes" answer to all of the questions above from the team at Z2 Systems about the NeonCRM. I have extensive experience with some of the larger CRM providers and their products. I can say that without a doubt, the NeonCRM system is as functional, robust, expandable, and overall as capable, right out of the box, as systems costing 10 to 20 times as much. Clients are not hit with additional charges for modules that should already be included in the overall package. With regards to customer service and the company's employees and management actually listening to the customer and making adjustments to the system in order to meet the needs of the customer, Z2 Systems blows everyone else away. Coupled with its available seamless and cost-effective merchant services account integration partners, NeonCRM is a great option for any size organization and budget. Review Source ER Ed R. Interim Executive Director Music Used the software for: 2+ years ### "Powerful but Complicated" February 18, 2021 4.0 Started out with NEON when it was first starting and they helped develop many necessary tools for the integration of our system to website. It is has been helpful but I think most staff would say that the learning curve is incredibly high. Pros Keeps our organizations membership information easily accessible and connects to website for joining or renewing. Cons Very complicated and not user friendly. Creating reports is time consuming and confusing. Review Source Response from Neon One February 24, 2021 Thank you for the review and the honest feedback regarding ease of reporting! We will be using this feedback in the future to continue to improve our product. LBH Laura Beth H. Operations and Information Coordinator Used the software for: 6-12 months ### "Neon has turned our data into an asset" October 26, 2017 5.0 Since we adopted Neon this Spring, our organization's approach to data collection and historical information has completely revolutionized. Now, we do not have to reinvent the wheel every year. I am responsible the maintenance of the account and report creation and I could not be more pleased. Pros I love that Neon allows for a great deal of customization in the account fields. As an organization, we have lots of specific information that we are tracking and Neon allows for this to easily be drawn into reports. Customer service is incredibly responsive and helpful. Each new update is a pleasant surprise because I have found that they significantly increase the usability of the program. The relationship function allows us to track the connections that are so crucial to our development process. The event-building page was exactly what we needed and allowed us to build out a 500-person luncheon. Cons Neon does not allow us to draw reports focused on the relationships between our constituents which would be very useful. Neon does not have a great selection of newsletter or email templates. Additionally, we have found that emails from Neon consistently go to spam. I wish that it was possible to transfer information from custom surveys to account custom fields. Same with event information. Review Source JP Judy P. Board Trustee/Treasurer Fine Art Used the software for: 2+ years ### "Excellent, well rounded CRM package. " October 31, 2017 5.0 Overall we would not hesitate to recommend the NeonCRM software package to any non-profit organization. Neon is available online from anywhere and is extremely reliable. Neon has partnered with other software solutions like QuickBooks, EventBrite and Survey Monkey. The package is reasonably priced and customer service is top-notch. Pros Full package offers all the options we need to organize and run our non-profit arts and education center. We need events for our performances and classes, donations are the core of our existence, the membership model is adaptable to our pass holders and we can track custom data about our patrons. The reporting feature is robust and works with Excel and Word. Neon integrates with our website and merchant account seamlessly. Cons It's hard to come up with many cons but the built in calendar needs upgrading to a more modern look. Some of the account fields are not available on all reports and past events need to be archived individually rather than in a bulk procedure. Review Source AT Alexandra T. Operations Manager Religious Institutions Used the software for: 2+ years ### "Overall, pretty solid performance from a CRM" April 28, 2021 3.0 Pros Interface with QB is very helpful and we use it almost daily for donations. Cons It would be great for $200/month that we pay to have phone customer service. Review Source Response from Neon One May 5, 2021 Hi Alexandra, thank you for leaving this review. We will have a member of our client success team reach out regarding how you can gain access to phone support. PM Princess M. Business Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Make Your Job Easier!!" March 26, 2021 4.0 So far, I have enjoyed the widgets and being able to see or not see what I am most concerned with at the time. Pros Neon provides the "one stop shop"! You have the back-end and the front-end operations working together. We went from using two different donor managements systems to using one to make sure that we can track all data. I also love the auto thank you's with the amount of the gift. Helps donors keep track for the year. Cons Neon is how can we say "plain", strictly business. There is to fancy eye catching fonts or highlighted buttons. Sometimes you can get lost and have to go to read up on some support documents in order to find what you are looking for. Switched from [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) We made the switch because for the amount of money being spent on two donor systems, we could spend in with one system to track all data. Review Source Response from Neon One March 31, 2021 Hi Princess! Thank you for your honest and thoughtful review. We take your feedback very seriously. We are bringing your feedback about in-product "highlighted buttons" and "eye-catching fonts" to our team. JB Jennie B. Finance Manager Education Management Used the software for: 1-2 years ### "It might be good in a year or two (or three)" August 12, 2020 2.0 We are trying to upgrade our donor management systems and I'm not sure NeonOne is the answer. The implementation went OK, a lot of work but OK. Day to day management was a little shaky to start but got better when we didn't have to merge 50+ duplicates daily. NeonPay was a disaster, the reporting is horrendous, the fees don't add up, mysterious 'other' charges appear, if you have refunds, they are not properly accounted for. Pretty horrible but it has gotten slightly better after I complained for several months and asked their staff to run the report sin a way that they balanced. The reporting is clunky but improving slowly. It all feels like a young start-up that hasn't got the basics figured out yet. I am petitioning my tam to switch but it's a lot of work so I will probably just have to love with it... Pros It works fairly well with posting events on our website Cons Neon pay is truly horrible, if you have another option take it! Review Source MR Michael R. Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Neon is terrific" September 7, 2023 5.0 newsletter with ease, event/activity registration. Pros We've been using neon for a range of operations, including newsletter, developing a data base, event registration. The support, Carlos, has been terrific, very patient man. Cons Like with everything it takes time to learn, so that, I will have to learn all of the functionalities over time. Reason for choosing Neon CRM I had used Neon before and found it a good product but needed to do a comparison based on price and functionalities. Review Source Response from Neon One September 11, 2023 Hey Michael, thank you for taking the time to leave us a review! We're glad that Neon CRM has been useful for your team around your newsletter, developing your database, and event registration. Thanks again! Ilana D. Communiocations Director Used the software for: ### "Effective all-in-one solution for our small nonprofit" March 1, 2016 5.0 We're a small environmental nonprofit with limited staff (4 FTE) and limited budget. We started using Neon about three years ago and it has proved a very capable, affordable solution. We use it to manage our membership files, mailing lists, credit card donations, event registration and our Birdathon (social fundraising like a walkathon). It was a HUGE improvement over our clunky old Access membership database. It also allows us to do all these things with one program, rather than separate programs for fundraising, event registration etc. I also like that it is a cloud-based program, so if I am away from the office but need to look up a donor's email address or print out the attendance list for an event, I can do it from anywhere. Of course there are downsides and occasional things that are a little clunky. Because it does so many things, there are instances where it won't manage a function as well as a program that is dedicated to that sole function. For instance, we would probably have more features in a social fundraising program that was ONLY social fundraising. BUT we don't have the budget or staff to manage multiple software programs and vendors plus multiple programs wouldn't be integrated like Neon is. Our level of customer support from Neon allows us to submit help requests via email and get an email response. This took a little getting used to (there were times at the start where I just wanted to call up and get an immediate answer on the phone!). But the responses are usually very quick -- within an hour or two -- and on target. Once I got used to it, the email support system has worked fine for us. I would definitely recommend Neon for other small or midsize nonprofits. Review Source CF Chris F. Executive Director Fine Art Used the software for: 2+ years ### "NeonCRM is overall easy to use and have been a huge help for growing the fundraising and programmatic missions of my small non-profit." January 9, 2018 4.0 Overall good experience, and the staff has always been kind, helpful, and responsive. Pros I love the membership and event management systems, and how easy it is to integrate with MailChimp. The price point is great for my small nonprofit. Cons I do not like the forms, even when customized. The buttons, fields, and fonts seem outdated. Also, creating custom forms is difficult. You have to switch back and forth between the Forms & Pages Section and the System Setting section, and as a non-tech guy at my small and scrappy non profit, I constantly forget where everything is and how to change things. The system should be designed for the "lay" user, especially for a database that is accessible to small non profits, who most likely don't have the money to hire a full time tech or database manager, but divide responsibilities between the ED, fundraising, and program staff. Review Source BS Beth S. Development Manager Fine Art Used the software for: 1-2 years ### "This CRM Newbie LOVES NEON!" March 21, 2017 5.0 I was new to using a CRM type data base like NEON when we were researching programs and systems a year ago, so I had a lot of concerns about jumping in. Thanks to excellent live customer support as we launched and loaded, as well as the online support via videos and online knowledge base, I've been able to learn a ton and make NEON do what I need it to do. I feel like I'm always learning more and that we're still just scratching the surface of what is possible with this very powerful system. I think it is affordable, and I appreciate the ability to only pay for the modules we're using - we received terrific guidance from our client manager during our purchase and set up, and once they had a sense of the work we do, she recommended against our purchasing an additional module. We can always add more later. We have learned a great deal about our data and have decades worth of records that need housekeeping attention on our end, but we're moving forward and using NEON on a daily basis to support our work. Pros Ease of use Clear, easy to use screens Consistency across options - once I learn one thing, it is applicable in many different scenarios Online knowledge base and training videos Potential! Review Source RM Regina M. Board Secretary Non-Profit Organization Management Used the software for: Less than 6 months ### "Product of Choice" May 10, 2022 4.0 Awesome experience from the website info, the initial demo, to the actual implementation support. Your teams are extremely responsive and flexible. They allow me to be in the driver seat vs. imposing their approach, meaning they allow me to implement in the priority critical to my organization. They listen to my questions and respond. Love it! Pros The ease of use; the support; the features; the flexibility; the growth potential it offers. Cons Too early to state; still new to the software. I did notice a few things I would recommend, e.g., the carry over of certain data to the children when entered on the parent level to avoid duplicate entry. Reason for choosing Neon CRM Professional package, with lots of growth potential, ease of use, personal support and competitive price. Review Source SH Sara H. Director of Development Non-Profit Organization Management Used the software for: 6-12 months ### "Lots of functions, not easy to use" April 14, 2017 4.0 The system has lots of functionality (tracking donations from multiple events, creating automatic thank you letters, end of year letters) and there are additional add-ons for more (crowd funding, integration into Quickbooks, etc). The ability to scale makes it more affordable than other bundled similar products that we looked into. The biggest drawback is customer service. There is a large database of questions/answers, but without added expense, you are largely left to your own to figure out the system and set things up correctly. It's a good system for the value, but due to the lack of ease, I feel that we haven't utilized the system to it's fullest ability. Pros It gives a small non-profit an affordable option for keeping track of donations and donors. Cons Customer service isn't very good and since the system has a lot of functionality, it can be hard to navigate. Review Source Response from Neon One April 27, 2017 Thank you for your feedback, Sara, and we are sorry to hear about your customer service concerns. We pride ourselves on great service and take any bad rating or experience seriously. All service plans include unlimited and personalized online ticket support for up to two users, so we encourage you to contact our support team whenever you have system usage questions. Our online ticket support satisfaction rating is 93%. Both the system and our online knowledge base are robust, but our support team is available to help point you in the right direction to specific guides or training videos that are most related to your questions and needs. We also offer additional help and Professional Services for current customers, such as implementation packages and personalized training/consultation. Our teams are here to help you get the most out of your system, and we plan to continue making improvements so Neon is easier to use and learn! -Your Neon Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.