# Page 9 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Neon CRM the right Nonprofit solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102088/NeonCRM/reviews

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Neon CRM

4.3 (609)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 9 - Reviews of Neon CRM

## Showing most helpful reviews

Showing 201-225 of 609 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CG

Chelsea G.  
Director of Special Events  
Primary/Secondary Education  
Used the software for: 6-12 months

### "Fantastic Cloud Based Donor Management System"

April 3, 2018

5.0

Fantastic sales and training reps, very robust product and the people who designed it and work with you know fundraising and the particular needs that come with the field

Pros

I love it's easy to use interface, how linked everything is, the ability to track prospective gifts and how it seamlessly interfaces with our website. Also, that online donations automatically get batched to the user's account.

Cons

there are a few quirks on limitations with reporting and social fundraising but they are totally things you can work with to get creative.

Review Source

Response from Neon One

May 15, 2018

Hi Chelsea, Thanks so much for the kind words! As you probably know, we pride ourselves on knowing nonprofit development inside and out since over 85% of our staff comes from a nonprofit background. You are correct that there are some limitations on reporting and social fundraising, but the benefit of being a cloud-based system is that we are constantly making improvements and we take feature requests very seriously. We're also happy to pull custom reports based on your specific needs. If there's anything we can do to help, please let us know! Finally, we'd like to thank Midtown Educational Foundation for joining us at our recent On The Table event. It's always a pleasure to see our nonprofit partners in person! -Your Neon Team

ML

Michele L.  
Product Development Coordinator  
  
Used the software for: 2+ years

### "Foundation's Donor System"

August 1, 2018

3.0

Pros

It's nice to be able to keep donors in one location and run reports on efforts. Gives a good overview of funds received.

Cons

A little complicated to set up your criteria for forms and profiles. Limited design abilities without adding additional services and costs. Does not offer webpages to promote the Foundation, so additional web services must be contracted from another vendor.

Review Source

Response from Neon One

September 5, 2018

Hi Michele, Thanks so much for taking the time to leave your feedback. We're glad Neon has helped you to centralize and make us of your donor data! I'd like to take a moment to address the concerns you raised: When it comes to online forms, we aim to provide design options that are the right fit for a wide range of organizations and budgets. In some cases there are indeed extra fees involved, for instance special customized templates or matching styles to your existing web site. However, there are a number of other options, including the ability to build your own forms in Neon or upload an HTML template for no additional fee! Finally, I'll add that we do indeed have our own web studio to help get the word out about your organization. Even better, our sites are all built based on nonprofit best practices backed by research. Please feel free to check us out at https://www.neoncrm.com/nonprofit-websites/ -Your Neon Team

AN

Ashley N.  
Communications Manager  
Civic & Social Organization  
Used the software for: 1-2 years

### "NeonCRM"

September 6, 2018

3.0

It's not the best software but it's also not the worst

Pros

Simply put, NeonCRM does what it advertises: holds constituent data. It's nice to have a cloud based platform with unlimited users, and their knowledgebase is very robust.

Cons

If you're looking to customize your platform to the smallest details, this is not the platform for you. It's unfortunate that you aren't able to customize all of the front-facing pages. And if you do, you need to be knowledgeable in HTML/CSS.

Review Source

Response from Neon One

October 24, 2018

Hi Ashley, Thank you for your feedback! I'm sorry we haven't provided the customization options you're looking for--I'd love to have a chat about how we may be able to help you out. Besides being able to drag and drop the content of each front-facing form, we have a range of template options for you, whether it involves adding your own images and logos, copying your existing web site, or having our web studio team build one from scratch! If you'd like to talk through these options in more detail, please contact us at clientsuccess@neoncrm.com. We're here to help! -Your Neon Team

VS

Valerie S.  
Director of Artist Services  
Fine Art  
Used the software for: Less than 6 months

### "Headaches Releaved"

August 10, 2017

5.0

After 2 nightmarish contracts with two separate inward-/outward-facing database platforms, this was a breath of fresh air. It works right off the rip, the training videos are actually helpful, if you can get through them, and there was no pressure from sales; no contract. They know what they're good at and integrate other systems for things that have better, more specialized products like, Eventbrite, Quickbooks and Mailchimp, and consolidates the data. The whole team can actually use it rather than feeling like data-entry drones.

Pros

The integrations with Eventbrite and Mailchimp allow us to use the best of everything without having to manage lists in every direction or hiring an IT guru. We talked through our existing (and very messy) data with a data rep from the platform. She talked us through how we needed to clean and modify it for this particular system, including recommendations based her knowledge of the different form fields and feature, and then we uploaded it based on the mapping she set up, and were able to easily modify once we had everything ready to go live

Cons

It's not as flashy or designed as well as some others, but it works! The only other issue would be if we wanted to connect organization accounts and contact accounts in the upload. We could have asked for a custom import, or manually connected the accounts, but since the system search includes scanning the org field, we can search for one org and all the contacts who have it listed as their company pop up anyway, which is all we need!

Review Source

AS

Allison S.  
Naturalist  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Neon CRM used at non-profit nature center"

June 17, 2021

4.0

Pros

It has met our needs to register customers for programs and events and to track memberships and donations. It is user-friendly, and the data it provides is helpful.

Cons

We have had some issues with communication to customers directly through the software. It may be due to user issue though, so the aspect could be improved to be more user-friendly. Online support websites have been helpful though.

Review Source

Response from Neon One

July 9, 2021

Thanks for taking the time to leave a review, Allison! We're sorry to hear you've had some difficulties with communicating with your customers through the product. We know how important it is to connect with clients. You will be hearing from your client success rep to help out with this issue shortly. We are happy to hear that regardless, the product is meeting your needs for programs and events!

RC

Ryan C.  
Director of Marketing  
  
Used the software for: 1-2 years

### "Meh, it's alright."

July 5, 2016

2.5

Pros

I like that it is a (relatively) cost effective CRM that is all web-based.

Cons

Working with tech support is a horrible user experience. The folks who make this software should read about Computer Mediated Communication and gain understanding about why CMC is ineffective. I have never had a positive experience with tech support, and typically receive a snarky e-mail response 24 hours after submitting a ticket which guides me to the online Q & A section...which is where I look every time before contacting customer service because it is a horrible user experience. I feel like I am not a priority to them at all.

Review Source

Response from Neon One

July 11, 2016

Ryan, we are terribly sorry you have not had a pleasant experience with our support thus far. We care very deeply about each and every one of our nonprofit partners and take any negative feedback very personally...and seriously. We here at NeonCRM pride ourselves on providing excellent customer service and have maintained a stellar 90-95% satisfaction rating with all of our nonprofit partners (along w/ many 5-star review ratings for our support above and below this post). As always, you can feel free to contact your account manager any time directly via phone or email to discuss our other support options or for further assistance. We truly hope that together we can help the Boys & Girls Clubs of Hutchinson the way we help so many other Boys & Girls clubs, and our many other fantastic nonprofit partners. -Your NeonCRM Team

EB

Erin B.  
Administrative Assistant  
Civic & Social Organization  
Used the software for: 1-2 years

### "It's nice to have all of our donation history in one place"

April 28, 2022

4.0

It's fairly easy to use. I think there's always room for improvement.

Pros

I like that everything is one place and that reports are easy to pull. Data entry is easy. System letters and emails are nice.

Cons

I feel that customer service is not always available when needed. An online/instant chat would be REALLY appreciated for the quick questions that sometimes come up. The System Letters and System Emails Condition ranking is very confusing to me, I still struggle with it every time I update our letters.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Neon CRM

Ease of use. Fresh content.

Review Source

Response from Neon One

May 10, 2022

Thank you for your feedback, Erin! We are planning to update system emails soon, with system letters to follow, and our major focus is making email and letter setup simpler, especially applying conditions and hierarchy.

JW

Jeff W.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Works well"

April 27, 2022

5.0

Pros

The system is easy to navigate and once you get everything dialed in like you want it, it's a great tool.

Cons

The custom forms are a bit clunky to put together and the eye appeal is a little lacking. But they do the job.

Review Source

Response from Neon One

May 10, 2022

Thank you for the feedback, Jeff! We hear you about the Custom Forms / Surveys module - we're working on updates to our new account form design to make sure the new forms can accomplish all of the same tasks as our custom forms, but with an easier setup process and updated design.

TR

Trent R.  
Executive Director  
Music  
Used the software for: 2+ years

### "Not For Small Nonprofits"

August 9, 2022

3.0

I honestly did not use it as much as I should have because I found it difficult to navigate.

Pros

It has a lot of features to choose from and/or utilize when needed.

Cons

It was very difficult to use and to train employees to use effectively.

Review Source

DG

Daphne G.  
  
Fine Art  
Used the software for: Less than 6 months

### "Easy to Use!"

October 14, 2014

4.5

Pros

The layout is extremely clear and easy to use. I didn't always have time to do the training videos but was able to figure out how to achieve my reports or email campaigns by simply following each screen and through a little trial and error. It's very user-friendly, and you can get to what you need in a few screen selections.

Cons

We can't edit existing accounts via upload without the NeonCRM ID. It would help if they system could give us an option to match records with last names and let us select. Also, when producing reports, it would be great if you could select more than one individual type.

Review Source

Response from Neon One

October 16, 2014

Daphne, thanks so much for your amazing review! We're so happy to have Gala Hispanic Theatre as a NeonCRM partner-client. We just wanted to let you know that you can absolutely choose more than one "Individual Type" on reports. Simply choose either "In Range of" or the "Advanced" selector from the query drop down option and you will be able to add multiple selectors to the query (e.g., equal, not equal, etc.). Please feel free to reach out to the support team if you have further questions about using this option. As for batch updating accounts without a NeonCRM ID, it can be a slippery and unpredictable slope that can lead to updating the wrong accounts. While it seems logical at first glance, depending on something like 'last name' (or even another combination of simple rules to reconcile updating account data) to distinguish one account from another can utterly ruin the integrity of your data. There is just no better way to do this than with a unique ID. It is the only thing that can insure your batch updates do not accidentally update that other "John Smith" by accident. People even use different email addresses, nicknames, addresses and more from time to time, so please trust in our genius developers who are obsessively compulsive about your data staying clean. Thanks again for your awesome review and we are honored to be a partner in everything Gala Hispanic Theatre does at the beautiful Tivoli Theatre. -Your NeonCRM Team

EM

Elizabeth M.  
Program Manager  
Public Policy  
Used the software for: 2+ years

### "It's been a useful tool"

April 6, 2021

4.0

It's generally good.

Pros

The integrated payment processing is great--we're able to process refunds easily, maintain two separate payment systems, and export to our accountants easily.

Cons

The inability to email registrants for an event from the event registration page is unfortunate. Likewise, the inability to choose an existing email to send to an individual constituent from their account page is a frustration.

Review Source

Response from Neon One

April 19, 2021

Thank you for the honest review, Elizabeth! We are so glad that the integrated payment processer is working well for you. We have brought your complaints about email functionality on event registration pages and re-sending an existing email to an individual constituent to our product team. We are constantly updating our products, which is why reviews like this are so important to us. Once again, thank you for taking the time to leave a review.

Samson Z.  
Support agent  
Commercial Real Estate  
Used the software for: I used a free trial

### "Logiciel de CRM "

October 2, 2023

4.0

Pros

J'adore Neon CRM qui m'a permit à la gestion des équipes. Très simple et facile à utiliser et avec une équipe assistante très rapide

Cons

C'est un super logiciel pour la gestion des équipes et très simple. Je n'ai rien à reprocher . J'adore

Review Source

Response from Neon One

October 3, 2023

Hey Samson, thanks so much for your review! It's wonderful to hear how your org is getting the most out of Neon CRM. Thanks again!

VR

Verified Reviewer  
Director of Operations, Canada  
Hospital & Health Care  
Used the software for: 1-2 years

### "Significant investment of time required to make good use of this software."

August 1, 2018

3.0

Pros

Neon CRM has good customer service with friendly and helpful representatives. The CRM does have basic integration capacity and CRM functionality. They will waive the monthly fee for PayPal Pro if you use it as your payment processing gateway.

Cons

This software is not remotely intuitive. It requires hours of watching video training guides and reading supporting documentation to become sufficiently oriented to the software. The design is very basic and unaesthetic, and the pricepoint is high for the value. There are extra fees for data migration, advanced support, initial consultation and the use of other modules.

Review Source

KM

Kelli M.  
Executive Director  
Primary/Secondary Education  
Used the software for: 2+ years

### "Love this software!"

August 18, 2017

5.0

Pros

We use Neon for everything! Forms, donations, events, emails, etc. It's not absolutely perfect for any one thing, but it's really great at all those things. For the value and the comprehensiveness, I'd recommend it highly! Plus, the customer service and help center are incredible!! So many resources and extremely quick replies. Very easy to work with.

Cons

Even if there isn't a capability for something I want to do one day, I love that Neon is constantly updating with new features. I know that I can request it and (with enough other people wanting the same thing), they'll be responsive and development solutions. So any cons aren't cons for long.

Review Source

TW

Theresa W.  
Program manager  
Religious Institutions  
Used the software for: Less than 6 months

### "New user and like what I see so far"

March 5, 2015

4.0

Pros

They were very helpful on the phone explaining what their software offers and helping me transfer my data. I like that the product is all encompassing for the donor. I like that this product can track donations, track events, and serve as our email newsletter provider also. I also think it is nice that the donor can create their own personal login and manage donations.

Cons

The product does not seem to have all the features I had with previous software. The main item I have not been able to do is to put a listing of all donations from a donor in a letter.

Review Source

Response from Neon One

March 25, 2015

Thanks so much for your wonderful response, Theresa! We here at NeonCRM are extremely excited to be a part of One Heart Family Ministries mission in helping children who are struggling in the foster care system. What an amazing mission! Itemized Donation Token: As the deepest web-based CRM built specifically for nonprofits on the market, we are thrilled that OHFM can take advantage of so much integrated functionality that NeonCRM offers. Per your comment about placing an itemized list of all donations a donor has made into a letter (or email), we actually DO have that feature available and there is a guide on this in the NeonCRM Support Center. We'll have someone reach out directly to provide the necessary guides. Future Feature Suggestions: For any other features you are searching for and cannot find, please submit a ticket to our Support Team and they will be in touch with any corresponding guides and instructions. If, for some reason, there is a feature NeonCRM does not have and you would like to suggest it as an option for our Development Team to consider, we have a community forum where our clients submit "feature suggestions". We monitor this area frequently; and with new features being added to NeonCRM every month, we rank and prioritize what new features to add. We truly look forward to streamlining OHFM's day-to-day processes so staff can spend more time helping out the children that need your help most! -Your NeonCRM Team

JO

John O.  
Consultant and COO  
Computer Software  
Used the software for: 1-2 years

### "From a consultant and user of neon crm"

January 25, 2017

5.0

As both a user and as a consultant, I always recommend neon for any client who needs a self-service solution. I have not seen anything in the market that compares to the ability to create an online form for registrations, donations, memberships, constituent access and use. In addition, the modules are all there for running a nonprofit - from the store, to events, to volunteers, there is a module and the cost for all of them is not significant.

Pros

the online forms creation is unmatched. The depth of the product is excellent and the reporting can give you what you need to get the data from the system.

Cons

The volunteer module. You can't delete applications and projects. It is the weakest part of the system.

Review Source

EM

Edie M.  
Executive Director  
Civic & Social Organization  
Used the software for: 6-12 months

### "Hands Down! The Best Customer Service Ever"

June 12, 2018

5.0

Neon Rocks

Pros

This product ticks all of our boxes. Events management, member & donation management and communications all in one platform. I love the integrations with Quickbooks and Mailchimp too!

Cons

Because this is such a powerful CRM database, there are a lot of layers & options. That isn't a bad thing. It's just the nature of the beast. The learning curve is pretty steep. However, the knowledge base is vast. I'm just usually in too much of a time crunch to use it. The helpdesk staff is phenomenal!

Review Source

Response from Neon One

July 6, 2018

Aww, thanks, Edie! We always love hearing from you, and we're always happy to help you navigate the ins and outs of NeonCRM. We're currently working on streamlining and improving both our Neon user interface as well as our knowledgebase, so be on the lookout for updates that will make Neon even easier to use. -Your Neon Team

SW

Stacey W.  
director  
Education Management  
Used the software for: 1-2 years

### "NEON CRM Review"

May 21, 2019

4.0

Overall we are happy with it the switch.

Pros

I like that all the features are in one place. We are able to publish an event and receive registrations and payments in one place. Integration was slow but we are there. The Paypal integration is very nice.

Cons

Each component person setting up an area (IT, billing, Marketing) has a learning curve. Additionally, for the type of event, it would be better to be able to drill down registration types more. For example, a supplier booth that includes two people w/out doubling the registration. I am sure that there is a way to do this. Working through the newness.

Review Source

CL

Charla L.  
Managing Director  
Fine Art  
Used the software for: 2+ years

### "Very Helpful Software"

October 31, 2017

4.0

Pros

It makes searching and pulling reports somewhat simple so that I, a somewhat technologically inept individual, and my board members can pull reports when our Development Coordinator in unavailable. The dashboards are simple and clear. It makes looking at an individuals history easy and help to show relevancy between recents attendance and donations. And they provide VERY HELPFUL webinars!

Cons

It is very time consuming and tedious to watch all the training videos and very expensive to get training. For an organization as small as ours with our low budget that can make it difficult to use NeonCRM to it's fullest potential

Review Source

NM

Nohea M.  
Board Member  
Fine Art  
Used the software for: 1-2 years

### "Sufficient, but Hard to Use"

December 19, 2017

2.0

Pros

Lots of features available. Customer service is pretty good. I love their guides, help center and the training and webinars that they provide.

Cons

It is difficult to use if you have never used a CRM system before. There is definitely a learning curve. I think it is bulky and not very "pretty" as far as the looks of it once published on your site or as the link.

Review Source

Response from Neon One

January 12, 2018

Hi Nohea, NeonCRM is a very robust product, so we understand that it can feel a bit challenging to learn everything. One of our Client Success Managers has contacted you directly to offer some assistance in tackling the learning curve. This year, we’re focused on optimizing user experience and ensuring our powerful software is easy to use as we continue to add new capabilities. Thank you for your feedback. We are so excited to be serving Pikes Peak Children's Museum and look forward to a great 2018 with your team! -Your Neon Team

EK

Emma K.  
Development Assistant  
Fine Art  
Used the software for: Less than 6 months

### "On balance, a solid CRM!"

February 14, 2018

4.0

Pros

\- Customer Service and Tech Support are helpful, responsive, friendly, and have addressed my concerns as well as pointed me to resources and set up extra training to make sure I get the answers I am seeking! - I love the reports functionality! You can customize your own to get whatever info you need, or you can run some of the common ones the system has pre-formatted for you. Super easy and helpful. - Managing and avoiding duplicates is really well addressed in this system. Since switching to Neon, I've been able to quickly address our pre-existing duplicates and to greatly reduce the number of new duplicates being created.

Cons

\- The interface can be clunky in certain places (especially editing forms/system letters), and sometimes this leads to a lot of tedious work to make something look the way I need it to. That said, Neon says they're currently working on a fix for this particular issue.

Review Source

Response from Neon One

March 1, 2018

Hi Emma, Thanks so much for taking the time to share your thoughts on Neon! You really highlighted some of the most useful features within Neon, and of course we always love to hear that our team has made a positive impact! To that end, we are absolutely prioritizing the user experience throughout 2018 as we work to improve the interface and usability of Neon. Keep an eye out, because we're all very excited about what our UX team is team is working on! -Your Neon Team

KS

Keira S.  
Founder  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Great program for our network."

June 7, 2018

4.0

Pros

I love that I can run just about any report under the sun. Being able to see my membership data at a glance on the dashboard is also very helpful. Customer service has always been very knowledgable and quick to respond.

Cons

There is a huge learning curve with the program. You have to invest lots of time getting to understand the program and how to make it work for you. I wish there was a way for my members upload documents during their join or renew experience as we like to capture logos, headshots and we require they submit their IRS determination letter so I still have to use a 3rd party vendor for that. Also, I was hoping to do away with a 3rd party email marketing vendor, but the email function within Neon is not user friendly and the templates are outdated.

Review Source

Response from Neon One

July 6, 2018

Keira, Thank you for your thoughtful feedback! I wanted to mention--in case you weren't aware--that your members can upload documents, logos, and photos with Neon's Document Center (https://support.neoncrm.com/hc/en-us/articles/218528607). If you'd like to add the Document Center to your existing service package, drop us a line at clientsuccess@neoncrm.com! -Your Neon Team

EG

Ellen G.  
Executive Director  
Broadcast Media  
Used the software for: 2+ years

### "Great for Professional Associations and NonProfits"

April 4, 2018

4.0

Give it a try! I think you'll like using Neon.

Pros

My media group uses Neon for registrations and payment functions, memberships, emails about events, and for some accounting/reporting purposes.

Cons

Neon is so robust, I am sure that I may be underutilizing it! But they have great training and support.

Review Source

Response from Neon One

May 15, 2018

Hi Ellen, Thanks for the endorsement! We think they'll like using Neon, too. We completely understand if you haven't had the chance to explore all the functionality available within Neon. If you'd like to schedule a time to go over your Neon usage and find some opportunities to increase your effectiveness, send us an email at clientsuccess@neoncrm.com. We're happy to help! -Your Neon Team

TS

Terry S.  
Bookkeeper, NeonCRM Administrator  
  
Used the software for:

### "Top CRM for a Non Profit"

March 1, 2016

4.0

I personally reviewed and read reviews of many many CRM's to find what would work for our non-profit, for donor relationship management, events and volunteer management. It was an exhausting search and was narrowed down to three companies. Those three companies did a live demo for our Executive, Administrative and Donor Relations Directors. Even though Neon was up against stiff competition Neon CRM was the unanimous choice by everyone. The cost of setup, monthly cost, the ease of import, the upfront help to get you going and all the training material online and live sessions each month made the process so much less stressful. Since implementation I have asked questions of the support team several times and they are so very helpful, quick to respond and quick to resolve your issue or let you know if it was going to be delayed. We have saved several thousand dollars a year switching to Neon which allows us to put those funds toward our programs. The canned reports are wonderful and allow you to configure them if they are not just the way you want. The monthly updates to make the system and reports better is another reason to choose Neon, they seem to be on top of making the CRM better and better each month. We are new to doing paid events and the set up, and online registration forms were easy to set up and start using. A huge plus for me as the bookkeeper is the online donations and all the demographics are automatically posted to Neon which helps streamline my process. The bottom line is the user friendliness, ease of setup and cost lead us to Neon and we have not regretted the decision. From the software we were using that was so user unfriendly Neon has been such a wonderful change because I can come up with the data that is needed to build our relationships with our donors and that keeps everyone happy.

Review Source

LW

Laura W.  
Founder  
Non-Profit Organization Management  
Used the software for: 2+ years

### "On the way to a better system"

September 8, 2019

4.0

With the upgraded features and anticipated future releases, we are looking forward to continuing to use NeonCRM for our growing non-profit organization.

Pros

Currently, my favorite thing about NeonCRM software is their recent movement to update and improve on the software. Their informational videos are helpful in fully utilizing the software.

Cons

Creating campaigns and setting up an online store is very difficult and not intuitive.

Review Source

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