# Page 3 | Neon CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Neon CRM the right Nonprofit solution for you? Explore 609 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102088/NeonCRM/reviews --- Neon CRM 4.3 (609) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 3 - Reviews of Neon CRM ## Showing most helpful reviews Showing 51-75 of 609 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BA Brianna A. Communications Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Highly Recommend Neon CRM for Small To Medium Nonprofits " May 27, 2025 5.0 We have been using NEON CRM for one year and our experience has been excellent. Their customer service service and training continues to be exceptional even after we completed onboarding. Pros I love Neon's pricing model. They price based on a nonprofit's income, not the number of contacts they have. The onboarding processes was straightforward. Our onboarding consultant was very helpful and walked us through the whole process and was always available to answer questions. This was one of the easiest software onboardings I have ever done. I really appreciate the monthly webinars that go over new system releases. They do extensive training on how to use them so I'm consistently learning new and better ways to use the software. But my all time favorite thing are the reports. So easy to pull and access. I can get all types of information and easily present it to my boss, the board, potential major donors, etc. Our previous CRM had terrible reporting systems and this is the main reason why we switched. Cons Their system emails are a little difficult to build and they are not very attractive. More specifically, there are a lot of limitations to what integrated fields are useable. There have been quite a few times when I have wanted to pull in specific data from the client record into an email and I could not. However, I have seen improvements made to their system emails and I expect to continue to see more. They seem to be aware that this is an issue. Review Source JE Jennifer E. CPA Accounting Used the software for: 2+ years ### "Not what we signed up for and it doesn't do what we want" May 27, 2025 1.0 I've been using Neon for 2 years for a smaller non-profit organization. I am a CPA with 20+ years of experience. Using this software isn't meant for a finance person...and I'm not really sure what kind of professional they had in mind when they developed this system. Pros It is fairly easy to input new donations but that doesn't mean that the gifts entered aren't somehow lost afterward. There really isn't anything that I like about the system. We were lied to when we upgraded to the $210-ish/month level. Cons Almost everything. Data is randomly lost -- gifts that were entered a week ago are suddenly not found when I look for them. I inherited a database with multiple versions of what should be the same account (for instance one account is in one spouse name only, another in both names). We've tried to consolidate those accounts but it never seems to work. The automatic emails sent to donors when a gift is entered is a total joke. Evidently you need a degree in computer science or similar to change the automatic email. And switching between different email templates? Forget about it. Looking over years and years of notes from different employees trying to maintain our database and repeatedly the comment was "this system is clunky" and it seems the easiest way to get the work done is to do it manually, if this is the software that we have. We upgraded to a higher level of the software about a year ago (and paid a large lump sum when we did, plus the 250% higher fee). We spoke with representatives from Neon over the phone about this. We were told that we could cancel the subscription or return to the lower level. When we tried to do that, we were told that we would be cancelled as of 12/31/2025, which is 20 months after we were fooled into upgrading to "fix" our issues. Review Source Rebecca S. Senior Development Associate Non-Profit Organization Management Used the software for: 2+ years ### "Wonderful platform and continuing to make updates to improve user experience." August 12, 2025 4.0 Overall, the platform is great! Any time I need to communicate with the service team, they are always very helpful and knowledgeable. Would definitely recommend their platform. Pros I like the security, customer support, and donor management the most! Both are very helpful and allow for easier maintenance for the organization. Cons Limited accessibility for our current sponsorship and membership programs. This would allow for a much smoother management for these two programs. Review Source Response from Neon One August 13, 2025 We’re so glad to hear you value our security, donor management, and support team! Your feedback on sponsorships and memberships is appreciated—upgrades for memberships, including enhanced directories and event-specific discounts, have been rolling out, and we’re excited for you to experience them. Thank you for the kind words and recommendation! EF Emma F. Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "I'd recommend it to someone in a similar role " November 24, 2025 4.0 Generally, I like Neon CRM a lot. I appreciate that they have a large team who is constantly working to build the product and sometimes wish they would focus more on UX than creating new features. Pros The ease of tracking donor information and FY progress. I appreciate that it, in effect, one large interactive Rolodex. Cons I don't always have full confidence that all data is represented in the reports we created. The merge tool seems to miss a number of accounts. It feels that there should be a simpler way for smaller organizations to use it. Review Source Response from Neon One December 1, 2025 Thank you for your valuable feedback. We are pleased to hear that Neon CRM helps you easily track donor information and fiscal year progress. We appreciate your honest comments regarding reporting confidence and the merge tool missing accounts. We recognize the importance of accurate data representation and are continually improving our duplicate management and report functionalities to better serve organizations of all sizes. We think you'll be excited to hear about some big improvements we're making to reporting during our December 2025 Neon One Release Webinar on 12/16: https://neonone.com/resources/event/neon-one-monthly-release-december-2025/ AP Allyson P. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Neon User for a decade+" February 13, 2026 4.0 It is good, we appreciate that Neon adds new experiences and systems each year. There are a lot of options, so we can do what we want with fundraising campaigns, volunteer events, or emails. Pros I like the easy to use interface and how different parts of the platform talk to each other. We use it for events and for donor database. It is also easy to pull reports for our board. Cons Duplicates is always an issue with CRMs, but the merge feature is easy to use on Neon. I just have to do it throughout the year since donors can make their own profiles. Review Source Response from Neon One February 16, 2026 It’s great to hear that our interface and integrated platform are helping you easily pull reports for your board! We’re glad that having your fundraising, events, and emails all in one place allows you the flexibility to run your organization exactly how you want. We definitely understand that managing duplicates can be a bit of a chore, but we’re happy to hear you find our merge feature easy to use. We are continuously working on smarter ways to help you identify and manage those donor-created profiles throughout the year. MM Morgan M. Guest Relations and Membership Coordinator Museums and Institutions Used the software for: 6-12 months ### "We love Neon!" March 3, 2026 5.0 Overall, Neon CRM is user-friendly and straightforward, although complex enough to host all of the different offerings we provide at the museum. Pros The features Neon provides allow our Non-Profit museum to thrive. I personally love the ease of access into accounts and class registrations. Cons Currently, the only thing I would like to see improve is the volunteer portal. I am making it work for our small scale volunteer program, but automated reminder messages and application approval emails would be incredibly helpful to our organization. Review Source Response from Neon One March 18, 2026 Hi there, thank you for the feedback! We’re so glad that the ease of access to accounts and class registrations helps your museum thrive. Regarding your volunteer portal needs, you can actually use Workflow Automation to set up those application notifications and reminders today. We’d love to help you get those configured to better support your program — just contact us at support@neonone.com and our team would be happy to help! RH Rachel H. Fund Development Manager Non-Profit Organization Management Used the software for: 2+ years ### "Neon gets the job done!" August 7, 2025 4.0 Overall experience with Neon CRM is great. We use it regularly for grant tracking, reporting, philanthropic support tracking, donor management, donation tracking, giving campaigns and special events. Pros I appreciate the monthly webinars on the latest updates. I like the ease and user-friendliness of Neon CRM and Neon Pay. Cons The only cons would be that sometimes it can take longer to find tutorials within the Neon One Academy, especially when you're searching for one particular insight into using the CRM database. Review Source Response from Neon One August 11, 2025 Thanks for your review! We’re glad you’re enjoying the monthly webinars and finding value in Neon CRM and Neon Pay’s ease of use. We appreciate your note about searching tutorials in Neon One Academy—our team is continually working to make resources easier to find so you can get the insights you need faster. It’s wonderful to hear how you’re using Neon CRM to support grants, donor management, campaigns, and events. DW Danie W. Communications Director Arts and Crafts Used the software for: 2+ years ### "A necessary—but imperfect—tool belt for nonprofits" March 30, 2026 4.0 Pros Neon CRM is a multi-functional tool that helps our organization organize large amounts of data: donor contacts, event registrants, email subscribers, and more. Cons Neon CRM is in a transitional moment between legacy and next generation updates that feels a bit clunky. I wish their product team would have more support in order for updates to roll out faster and with fewer glitches. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Neon CRM Lower cost and greater functionality for nonprofits Review Source Response from Neon One April 1, 2026 It’s wonderful to hear that Neon CRM is helping you keep your donor, event, and subscriber data organized in one place! We hear you on the ongoing changes as we make strides to modernize our user interface, and we’re working hard to make our updates faster and much smoother so you have a consistent experience. We appreciate your patience as we build a future-fit platform for your mission, and we're excited to keep improving alongside you. CG Courtney G. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Easy peasy" March 30, 2026 5.0 It has been to easy to work with. They have been very responsive when I have asked for help. I am not great with technology so it is hard to point a finger. Pros I love the ease of the fundraising support and the email campaigns. Everyone that I have interacted with has been very helpful from building our website to creating a fundraiser. Cons That is a hard question because I am not sure if something is hard to use or if I am not understanding how to do a specific task. Alternatives considered [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing Neon CRM I liked what neon One made it easy to build our website and how easy they make the email campaigns. Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) Flipcause is filing bankruptcy. They would take our donations and then not pay them out to us. They owe us over $4000 Review Source Response from Neon One March 31, 2026 We are so happy to hear that our fundraising support, email campaigns, and website tools are helping you move your mission forward! It is truly heartening to provide a reliable and supportive home for your organization’s donations. Please never hesitate to reach out to Support when technology feels a bit tricky—our team loves helping customers navigate the system so you can feel confident in everything you do. KS Kathryn S. Grants and Events Manager Performing Arts Used the software for: 2+ years ### "Arts People- a little challenging but as a small non profit we need it" December 3, 2025 3.0 It's a little frustrating but David is always as helpful as possible! I use Arts people every single day for something-- from Donor tracking, to running reports, to selling tickets. Pros The excellent customer service member David! He is knowledgable and enthusiastic. I always email him when I have an issue. Cons The ticket sales aspect is difficult to set up. We always have issues when we are trying to set up our new season. Review Source Response from Neon One December 10, 2025 Thank you for the kind words—we will make sure to pass your high praise along to David! It is great to know that our platform supports your daily operations, from donor tracking to ticketing. We appreciate your honest feedback regarding the complexity of setting up new seasons, and we have shared that with our product team to look for ways to streamline the process. BS Ben S. President Non-Profit Organization Management Used the software for: 1-2 years ### "NEON as a CRM/Membership " October 20, 2025 4.0 Pros There was an easy way to do peer to peer fundraising and messaging. Additionally it was a relatively inexpensive way to host a CRM. Cons It was very clunky in its set up and usage. It was difficult to pull reports and utilize those for fundraising means. Review Source Response from Neon One October 28, 2025 Thank you, Ben, for your feedback and for noting the value and ease of our P2P fundraising. As a nonprofit relationship management platform, we are focused on providing an affordable, interconnected database to help you connect all your supporters (membership, P2P, fundraising). We take your points about setup and reporting difficulty seriously; improving the user experience (UX) and reporting functionality are core priorities we recently discussed at our Generosity Xchange keynote. We share feedback like this with our dev team and will follow up with our progress in our upcoming product updates. LP Lawrence P. Board Member Health, Wellness and Fitness Used the software for: 2+ years ### "Best Value for the features. " March 30, 2026 5.0 Have been using it for almost 3 years for a non-profit professional organization as a way to communicate with and coordinate professional membership. Pros Value for the dollar, especially for the amount of features offered. I have looked into many CRMs and could not find another to match. Cons It has so many features it is hard to keep up with all the options that it has available and they are continually updating. Review Source Response from Neon One March 31, 2026 We’re so glad Neon One has provided such great value to your organization over the last three years! It’s wonderful to know our features help you effectively manage member communication and coordination. We hear you on the pace of our updates, and we’re always here to help you navigate those new options so you can focus on your mission. JW Jocelyn W. Development and Grant Systems Coordinator Education Management Used the software for: 6-12 months ### "User Friendly and Only Slightly Limited" February 27, 2025 4.0 I work on the development team of a midsize non-profit in New Orleans. We have about 500 donors in our data base and host an annual fundraising event that grosses about 250,000 annually. I manage the CRM, send thank you letters, input gifts, pull reports, and help create donor engagement plans. Pros Neon's CRM reporting capacity is pretty easy to use and quick to learn, which makes switching CRM systems fairly simple. I also love their marketing tools. Being able to send out emails, and mail merge and print thank you letters allows me to spend more time on higher level thinking. I also love their workflows. it decreases the amount of time I must spend ideally "checking" for new gifts, overdue pledges, new users adding themselves into the CRM system, ect. The integration with Constant Contact has also allowed us to work closely with the communications team to routinely update list which is very useful. Cons It is a bit limited on the reporting front, but does have a number of reports that are built into the system designed to assist with combating these limitations, but with simplicity often comes a number of functionality trade-offs. They also have a number of other features, such as events, grant recording ect. but they do not integrate as well as they could with the financial side of the system. They also do not have an integration with the auction system that my non-profit currently uses. We were told we could conduct a batch transfer that would easily upload gift data in bulk, but we later found out after signing up for Neon that if guest used a different email for the auction or if we did not manually input neon's ID into the spreadsheet guest profiles could be duplicated. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Complexity. On my team there are others who were not interested in using all of feature Raiser's Edge had to offer. Additionally, Raiser's Edge has poor customer service. Review Source KZ Kayla Z. Donor Advancement and Communications Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Great for Donor tracking!" February 13, 2026 4.0 Pros Workflows, donor tracking, bulk imports! I enjoy the ease of these and the tutorials offered for training purposes! Cons Texting capabilities. We've had issues importing numbers to send text messages to our donors and the "fix" is very time consuming. Review Source Response from Neon One February 16, 2026 Hi there, thank you for the review! It’s wonderful to hear that you’re enjoying the ease of our workflows, donor tracking, and bulk import tools to keep your operations running smoothly. We are actively working on making mobile data management more intuitive, and your feedback helps us prioritize those improvements. EL Emily L. Communications Director Non-Profit Organization Management Used the software for: 1-2 years ### "Communications Director" February 27, 2026 4.0 My overall experience with NEON CRM has been positive. We're still learning how to utilize it to its full potential within our organizations needs. Pros We use the email campaigns function very regularly and I've been happy with the provided templates as well as options to customize and streamline. We are also loving the workflow component of NEON. Cons Entering donor data takes quite a few steps. The dashboard isn't very intuitive, it takes a little while to learn. Review Source Response from Neon One March 3, 2026 Hi there! It’s great to hear that you are loving the customizable email templates and workflow automation to help streamline your outreach. We’re thrilled that Neon One is becoming a positive asset for your organization’s growth! We appreciate your feedback regarding the dashboard and data entry steps; we are always looking for ways to make the interface more intuitive for our users. Our team is constantly working on updates to reduce clicks and simplify the learning curve so you can reach your full potential even faster. MH Mark H. Founder and Developer Non-Profit Organization Management Used the software for: 1-2 years ### "The worst software company I've encountered in 25 years" January 31, 2025 1.0 I never had one positive experience with the company in 14 months. Pros That I was able to export some of my data when we walked away. Cons (1) The company is dishonest in what it presents. Customer support was taking 5-7 days when we started, they got it down to 2 days but all the answers were ambigious. They sold us 3 slots of custom support and then said it would be 3-4 months before they had availability. (2) They lock you in to an annual contract (3) They log you out out every 2 hours and last month announced you would have to go through 2 factor authentication to get back in, (4) The features do not work well and they are not integrated: They have email marketing, but no way to see on a constituent profile page what subscriptions they chose; they have a store but no way to see who bought a particular product, (4) we paid them to import data, but they would not import years of one-to-one emails we had gathered and provided to their import team. Years of customer interaction by email was lost ... I could go on and on. We pulled the plug after 14 terrible months. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM Our denomination was using Neon. We thought using the same platform would be helpful. Switched from [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) Because we got suckered into thinking their workflows would save time. After 14 months we went back to Little Green Light. Review Source JK Julia K. Fund Development Manager Civic & Social Organization Used the software for: Less than 6 months ### "Fantastic grant management system" September 12, 2025 5.0 Pros Love how user-friendly it is for fundraiser and fund development staff, the custom fields are also so helpful and the customer support during the onramp process was super helpful! Cons The activities portion is still unclear to me, the purpose or what it helps with... it seems to confuse others in my team as well. Switched from [Grant Lifecycle Manager](https://www.capterra.com/p/122147/Grant-Lifecycle-Manager/) GrantHub was closing operations by Jan 2026 Review Source Response from Neon One September 16, 2025 Thank you for your review and for sharing this feedback with us! We're so glad that our custom fields and support during the onramp process were helpful. Your insights are a clue for us to improve. The Activities section is an area we're actively working to clarify for our users, and your experience helps us understand where we need to focus. For us, the purpose of Activities is to track individual touchpoints in a supporter's journey, like the details of an in-person conversation or attaching a grant application letter. We're taking this feedback directly to our product team so we can make this feature more intuitive and useful for everyone. KM Kate M. Director Resource Development Non-Profit Organization Management Used the software for: 6-12 months ### "Good value with strong support" March 30, 2026 4.0 Neon is a solid product. It provides a little more than we need which is great to know we can grow into the product. The support staff is very helpful. Pros We liked the general ease of use, and the ability to customize the fields that we needed to manage our volunteers and clients. Cons There were a lot of upgrades in the product at the time we were implementing most of the features. The training was a little difficult because things changed right after we would train on them. Alternatives considered [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reason for choosing Neon CRM Ease of implementation and membership module Review Source Response from Neon One March 31, 2026 We are so happy to hear that our customizable fields and membership tools are helping you manage your volunteers and clients with ease. It’s wonderful that you feel the platform is a solid foundation you can continue to grow into as your organization's needs evolve. We truly appreciate your patience with our update schedule during your training; we know that can be a bit of a whirlwind, and we’re working to make our learning resources even more accessible. Thank you for choosing us to help support your mission! LE Leon E. Operations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Neon, The CRM With A Plan" February 13, 2026 4.0 The value is truly there with Neon CRM. Whatever I need to know about users is seamlessly displayed on their accounts. Pros Complete donor management all under one platform. Campaign set up is quick and simple. Peer-to-peer campaigning is great! Cons The User Interface is not the "prettiest," and events could use some additional features, but that's really it. Review Source Response from Neon One February 16, 2026 It’s great to hear that you’re finding such strong value in Neon One and that our peer-to-peer fundraising tools are working well for you! We’re glad the platform is making it simple to have your donor data seamlessly displayed all in one place. We appreciate your feedback about the user interface in some modules, and we are actively making design updates as we work to make the platform as visually intuitive as it is powerful. KG Kate G. Individual Giving Manager Arts and Crafts Used the software for: 2+ years ### "An Affordable, Comprehensive CRM " March 7, 2025 4.0 Pros Neon is a very affordable CRM compared to most. Neon is continually rolling out major updates at all levels of service. Support staff tend to be quickly responsive whenever there is an issue, and work quickly to resolve it. Cons Neon Pay has higher processing fees than many payment processors. Neon CRM works better when it is used as your processing method, so it is frustrating that the fees are comparatively higher. Some new major content, like events management, is only available at the higher service tiers. Switched from [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Needed a more affordable alternative for my organization. Review Source KE Kimberly E. Partnerships and Events Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "New Partnerships and Events Coordinator User Experience" August 7, 2025 5.0 I am a new user and I am learning I like the support that is available. I can't speak much to most of what I don't know. Pros Donor Management, Donor Reporting, Tracking, User Interface and Qaulity of public pages. More step by step tutorials Cons It can be a little limited in it's functions and sometimes too tedius to get a task done. Maybe have more flexible reporting Review Source JW Jennifer W. Community Engagement and Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great Possibilities" March 30, 2026 3.0 Neutral, Haven't had a chance so far to do a lot of work but am looking forward to learning once I have the time Pros So many opportunities and functionality. but have not had the time to actually get in to do everything. Cons Onboarding - so much training on what was going to happen and needed but then it didn't seem to work that way, so there's a lot of work to do. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Neon CRM Recommendation from nonprofit peers who use the product. Switched from [NationBuilder](https://www.capterra.com/p/130934/NationBuilder/) Needed more functionality. Had limits with the previous system, use a lot for different areas. Review Source Response from Neon One March 31, 2026 We are so glad you chose us for the extra functionality you were looking for, and we can't wait for you to find the time to really dive in! We appreciate your feedback about your onboarding experience not matching up with the training, and we’ll be sharing that feedback with our team to ensure our implementation process is much more seamless moving forward. We’re here to support you whenever you’re ready to start exploring - please contact our onboarding team at implementation@neonone.com - as we're genuinely excited to see your organization grow with these new tools. MM Margaret M. Interim Director Maritime Used the software for: Less than 6 months ### "Great Experience and Looking Forward to More" February 12, 2025 5.0 I have thoroughly enjoyed using Neon CRM and look forward to learning more about it the more I add our systems to it Pros I really like how user friendly the platform is as well as how informative your staff is! Cons There's not a function to invoice constituents which is a feature that I would like to have to optimize the system Alternatives considered [Flipcause](https://www.capterra.com/p/136488/Flipcause/)[GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Boomerang](https://www.capterra.com/p/127924/Boomerang/)[DonorView](https://www.capterra.com/p/162375/DonorView/) Reason for choosing Neon CRM Neon has the most features and is far more inclusive than the other platforms Switched from [Charityproud](https://www.capterra.com/p/167584/Charityproud/) It was not user friendly and the many of the functions were outdated Review Source CB Carolyn B. Program-Development Director Education Management Used the software for: Less than 6 months ### "Great Potential - Still Learning - Want More Effeciency" December 4, 2024 4.0 I'm still fairly new to the system (only a few months on my new job) and am hoping to build out more workflows and automation to help us be even more efficient with our limited time as a small nonprofit with a handful of employees. Pros Having almost all of the critical data in one place and the ability to run reports, create forms for data collection, and track funding efficiently. I look forward to learning even more about how to use it to the full potential. Cons Cannot view a form completely without going into fill it out; unclear at a given time what our package includes as far as apps, integrations, and updates; and excessive data points on profiles/accounts from various forms (we need to do a lot of data cleaning). The cost to ongoing support and build-outs is a bit prohibitive as far as I can tell. Review Source Response from Neon One December 30, 2024 Hello Carolyn, Congrats on your new job role! That's exciting! We know it can be difficult joining a new team with a new platform. Be sure to check out Neon Academy where you'll also be able to register for office hours and gather other helpful resources. KE Katie E. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "A Glowing Review of Neon CRM" February 6, 2025 4.0 I feel like it has a lot of features that we are not yet maximizing. I would like more hands on training with the basics. Pros Syncs with Quickbooks, easy to navigate within the profile Cons Report running is clunky and difficult. I wish the criteria input was more intuitive. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.