# LiveAgent Pricing 2026 | Capterra > Learn more about LiveAgent pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/102188/LiveAgent/pricing --- # Pricing for LiveAgent [4.7 (1784)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Write a Review! ## [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) has **4** pricing plans - Yes, has free trial - No free version **Credit Card Required:** No **Discount:** By Seat ### Small $15 **Pricing Model:** Per User **Payment Frequency:** Per Month Small plan includes: - Advanced Reporting - API and Integrations - Customer Portal and Forum - Customer Service - Rules and Time Rules ### Medium $29 **Pricing Model:** Per User **Payment Frequency:** Per Month Medium plan includes: - Audit Log - Chat Satisfaction Surveys - Feedback Management - Proactive Chat Invitations - Real Time Visitors Monitor ### Large $49 **Pricing Model:** Per User **Payment Frequency:** Per Month Large plan includes: - All Started Services From Previous Packages Are Free in This Package - Call Center Support - Call Routing and Transfers - Hardware IP Phone - IVR ### Enterprise $69 **Pricing Model:** Per User **Payment Frequency:** Per Month Enterprise plan includes: - All features from the Large plan - Dedicated key account manager - Priority support - Assisted Whatsapp integration - Custom billing setup ## Popular alternatives to [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Looking to learn more about Live Chat software similar to LiveAgent? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by Salesforce [4.4 (18783)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/61368/Salesforce/) by Zendesk [4.4 (4079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price:$39/month [LEARN MORE](https://www.capterra.com/p/164283/Zendesk/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) by Text [4.6 (1723)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/62194/LiveChat/) by Freshworks [4.5 (3434)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price:$19/month [LEARN MORE](https://www.capterra.com/p/124981/Freshdesk/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) by Tidio [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting Price:No pricing found [LEARN MORE](https://www.capterra.com/p/144040/Tidio-Chat/) [View all alternatives](https://www.capterra.com/p/102188/LiveAgent/alternatives/) ## What do others say about [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) pricing? Pricing RatingN/A Value For Money[4.6(1784)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Pros Cons [Read All 1784 Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) Read Full Reviews Below Lukáš D. CEO Security and Investigations, 11-50 employees Used the software for: 2+ years ** Overall Rating 3.0 ** Ease of Use 4.0 Customer Service 2.0 Features 3.0 Value for Money 4.0 Likelihood to Recommend 60% 6/10 Reviewer Source Source: Capterra April 30, 2026 "Stable Platform, But Support Responsiveness and Bug Fixes Need Urgent Attention" **Overall:** Overall, LiveAgent is a reliable and stable platform with good uptime and a functional feature set. However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution. The long-standing unresolved document rendering bug further undermines trust. The foundation is strong, but support quality and bug management need serious improvement to match the platform's potential. **Pros:** LiveAgent offers excellent service availability and reliability. The platform runs smoothly in day-to-day operations, and updates are deployed with minimal disruption — bugs introduced during updates are rare. The core ticketing and messaging features are well-built and easy to navigate, making it a solid tool for managing customer communication. **Cons:** Customer support is limited to text-based communication only. Email response times are frustratingly long, and the absence of phone support or screen-sharing options makes resolving complex issues unnecessarily slow. Additionally, we have been experiencing an inconsistent document rendering bug for over a year — documents sometimes display correctly and sometimes don't. The support team is aware of this issue, yet there has been no fix or meaningful update in 12+ months. For a business-critical platform, leaving a known bug unresolved for this long is unacceptable. Robert M. Support Engineer Telecommunications, 1-10 employees Used the software for: 6-12 months ** Overall Rating 5.0 ** Ease of Use 4.0 Customer Service 4.0 Features 4.0 Value for Money 5.0 Likelihood to Recommend 90% 9/10 Reviewer Source Source: Capterra April 29, 2026 "High-value support tool with a few formatting hurdles" **Overall:** Overall, LiveAgent has been a highly cost-effective solution for our team. It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the rich text editor can be frustrating at times; specifically, the inability to easily create or edit tables makes organizing complex data for customers more difficult than it should be **Pros:** It offers a robust set of tools at a fraction of the cost of its competitors. Good value for Money and fast return on investment. **Cons:** The difficulty in modifying existing tables once they have been inserted into a reply. The lack of native table editing functionality within the ticket response interface. **Switched From:** [Zendesk Explore](https://www.capterra.com/p/132248/BIME/) **Reasons for Switching to LiveAgent:** The primary driver for the switch was the unmatched price-to-performance ratio. We were looking for a robust, enterprise-level ticketing system that didn't come with a 'big tech' price tag. LiveAgent provided all the essential automation and reporting tools we needed at a fraction of the cost of our previous provider. [Read All 1784 Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)