--- title: "LiveAgent Pricing 2026 | Capterra" description: "Learn more about LiveAgent pricing plans including starting price, free versions and trials." source_url: "https://www.capterra.com/p/102188/LiveAgent/pricing/" page_type: "pricing" language: "en" --- # LiveAgent Pricing - Overall rating: 4.7 out of 5 from [1,787 reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) - Starting at $15.00 per month - Free trial: Available - Free version: Not available - Credit card required: No --- ## How much does LiveAgent cost? LiveAgent has **4 different plans**. The pricing **starts at $15 per user per month**. ### Small - Price: $15.00 - Billing: Per User, Per Month #### Small plan includes: - Advanced Reporting - API and Integrations - Customer Portal and Forum - Customer Service - Rules and Time Rules - Unlimited Email Addresses - Unlimited Ticket History - White Glove Setup ### Medium - Price: $29.00 - Billing: Per User, Per Month #### Medium plan includes: - Audit Log - Chat Satisfaction Surveys - Feedback Management - Proactive Chat Invitations - Real Time Visitors Monitor - Social Networking - Time Tracking - Unlimited Chart Buttons ### Large - Price: $49.00 - Billing: Per User, Per Month #### Large plan includes: - All Started Services From Previous Packages Are Free in This Package - Call Center Support - Call Routing and Transfers - Hardware IP Phone - IVR - Unlimited Call Recordings - Video Call ### Enterprise - Price: $69.00 - Billing: Per User, Per Month #### Enterprise plan includes: - All features from the Large plan - Dedicated key account manager - Priority support - Assisted Whatsapp integration - Custom billing setup - Scheduled release management - Service review call and reports - Up to 40 custom roles - Multileveled knowledge base - Assisted channels integration --- ## Is LiveAgent worth the price? ### Value for Money - Overall rating: 4.6 out of 5 - Good or excellent value for money: 93% AI summary based on 168 value-for-money rating reviews: Most users consider LiveAgent to offer excellent value for money, highlighting its affordability and comprehensive feature set. They appreciate the ability to use multi-channel support (social media, knowledge base, ticket system, live chat) under one pricing plan, which they find cost-effective. However, some users report that the pricing can be high for small and midsize businesses, with costs adding up quickly when additional features or users are needed. #### Rating breakdown - Ease of use: 4.6 - Customer service: 4.7 - Features: 4.6 - Ease of deployment: 4.6 - Likelihood to recommend: 88% Based on 1,787 total LiveAgent reviews. --- ## How does LiveAgent compare to other alternatives? LiveAgent's $15 per user per month starting price is toward the lower end compared to its best alternatives; alternatives start between $25 and $55. LiveAgent pricing comparison | Product | Plans | Starting price | Free version | Free trial | Value for Money | | --- | --- | --- | --- | --- | --- | | LiveAgent — 4.7 out of 5 ([1,787 reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)) | 4 plans | $15.00 /user/mo | Not available | Available | 4.6 | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 ([4,090 reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)) | 4 plans | $55.00 /user/mo | Not available | Available | 4.2 | | [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) — 4.6 out of 5 ([183 reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/)) | 3 plans | $29.00 /user/mo | Not available | Available | 4.4 | | [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) — 4.5 out of 5 ([828 reviews](https://www.capterra.com/p/136189/Salesforce/reviews/)) | 6 plans | $25.00 /user/mo | Available | Available | 4.2 | | [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) — 4.4 out of 5 ([18,806 reviews](https://www.capterra.com/p/61368/Salesforce/reviews/)) | 5 plans | $25.00 /user/mo | Not available | Available | 4.0 | --- ## What reviewers say about LiveAgent's pricing ### What they like - **LiveAgent to offer excellent value for money** Highlighting its affordability and comprehensive feature set. They appreciate the ability to use multi-channel support (social media, knowledge base, ticket system, live chat) under one pricing plan, which they find cost-effective. - **Reviewers also value the option to use their existing VOIP solutions** Avoiding hidden costs associated with other providers. Many users find the pricing competitive, especially when compared to larger competitors, and praise the software for its user-friendly interface and extensive functionality. - **The availability of a free plan and a 14-day free trial is also appreciated** As it allows users to test the product without financial commitment. ### What holds them back - **The pricing can be high for small and midsize businesses** With costs adding up quickly when additional features or users are needed. They mention that the most expensive tier includes features that might not be necessary for all users, making it less cost-effective. - **Some reviewers also find the branding fee and the cost per incoming channel to be drawbacks** Additionally, the need to pay for extra users and the overall pricing structure can be challenging for businesses with limited budgets. ## Price & value in reviewers' words * * * 5 out of 5 stars > "Liveagent had been our main tool from last 6 months, it provides value for money, enough features and its easy to use even for the new team members." Reviewer: Abhishek Kumar T. Role: Chief operational officer * * * 5 out of 5 stars > "It offers a robust set of tools at a fraction of the cost of its competitors." Reviewer: Robert M. Role: Support Engineer * * * 4 out of 5 stars > "LiveAgent really makes problem resolution fast and the only downside I can say is the pricing which may not be favorable to small organizations" Reviewer: Clement M. Role: Digital Marketing Specialist * * * 4 out of 5 stars > "the pricing plans were expensive last time we used LiveAgent and it had too many limitations" Reviewer: Toby C. Role: Owner [Check all reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)