# LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LiveAgent the right Help Desk solution for you? Explore 1787 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews/ --- LiveAgent 4.7 (1787) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of LiveAgent Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Jacopo R CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner.“ May 3, 2026 RM Robert M Support EngineerTelecommunications, 2 - 10 employeesUsed the software for: 6-12 months. “It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the rich text editor can be frustrating at times; specifically, the inability to easily create or edit tables makes organizing complex data for customers more difficult than it should be“ April 29, 2026 SD Seema D CRMFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “LiveAgent offers an all-in-one platform with easy ticket management, fast live chat, helpful automation, simple interface, and useful analytics, making customer support efficient and organized.“ April 25, 2026 PD Praveen D Customer Support ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “UI can feel outdated, initial setup is time-consuming, advanced features have a learning curve, and integrations are limited.“ April 14, 2026 SD Seema D CRMFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “It streamlined our customer communication by bringing multiple channels into one platform, making support faster and more organized. While there is a slight learning curve and some limitations in advanced features, it remains a reliable and cost-effective solution for managing customer interactions efficiently.“ April 25, 2026 LD Lukáš D CEOSecurity and Investigations, 11 - 50 employeesUsed the software for: More than 2 years. “However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution.“ April 30, 2026 MA Marykate A Management AssoicateComputer Hardware, 201 - 500 employeesUsed the software for: 6-12 months. “The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing multiple communication channels from one unified inbox.“ April 29, 2026 KV Kiruluta V sales representativeFund-Raising, 11 - 50 employeesUsed the software for: Less than 6 months. “The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses“ February 12, 2026 ## Showing most helpful reviews Showing 1-25 of 1787 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kamlesh M. marketing consultant Market Research Used the software for: 6-12 months ### "Perfect customer management software for medium businesses" May 19, 2026 5.0 Overall liveagent has been a great business partner in customer support sector for us, haven't had any major problems with them, their pricing is pretty affordable. Pros Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent. Cons Haven't found anything about liveAgent which we have had problems, its been great experience with liveagetnt Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing LiveAgent Pricing and liveagent provides more tools in same subscription while intercom charges for everything Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) The pricing is the main reason of the switch from z Review Source VR Verified Reviewer Article assistant Accounting Used the software for: 6-12 months ### "A Reliable All-in-One Helpdesk with Room for Polish" April 19, 2026 5.0 My overall experience with LiveAgent has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. Pros LiveAgent stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. Cons While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing LiveAgent LiveAgent offered a better balance between pricing and features. Compared to Intercom, it was significantly more affordable, and compared to Freshdesk, we found its ticketing system and live chat capabilities more robust for our use case. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We switched primarily due to high costs and increasing complexity. Zendesk was powerful, but it felt overpriced for our needs. We wanted a solution that offered similar core features with better value for money and simpler day-to-day management. Review Source SA Success A. Office Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Team collaboration " May 26, 2026 5.0 LiveAgent has a simple and customizable user interface that makes navigation easy. Its shortcuts for filters, reminders, and tasks improve efficiency and help streamline daily workflows. The auto-hide option also enhances confidentiality by protecting sensitive information. Pros LiveAgent offers a highly effective service experience with a clean and intuitive interface, along with a strong set of useful features. It supports multiple languages, which helps us serve international customers and maintain credibility across different regions. It also automatically translates articles, removing the need to manually create separate versions for each language. With its AI capabilities, it suggests relevant articles to both agents and customers, helping improve response speed and accuracy. In addition, it can anticipate what customers are searching for and proactively surface helpful answers, improving overall support efficiency. Cons LiveAgent enables effective team collaboration through shared ticket handling, internal notes, and smooth escalation processes. There are no notable shortcomings or disadvantages. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) LiveAgent is very easy to use compared to other similar tools, offering a more straightforward and user-friendly experience. Review Source Keith O. Owner Computer Hardware Used the software for: I used a free trial ### "Ok to start" July 10, 2026 3.0 It started as a promising endeavor but it ended in horror as the incorrect answers hurt business and had to end it quickly. Pros Ease of use is a big factor of trying this software. Notifications were a great help with the live chat. Cons Live chat did not always give correct answers as instructed. Customer Service was lack luster in helping. Review Source Jacopo R. CEO Information Technology and Services Used the software for: 2+ years ### "An essential tool that has transformed our customer support" May 3, 2026 5.0 We have been using LiveAgent for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. Pros The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. Cons The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing LiveAgent Better price and more freedom from a specific platform (Zoho in the case) Review Source VR Verified Reviewer Senior Voice Implementation Telecommunications Used the software for: 6-12 months ### "Flexible Omnichannel Support Across Email, Chat, and Voice" May 11, 2026 4.0 LiveAgent excels by merging all media channels into one platform, streamlining your entire workflow. Pros Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking. Cons We’re still configuring the system to automatically detect related tickets, unlocking deeper insights soon. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent LiveAgent provides a far better system compared to basic email, offering professional tracking and a built-in call center for a fraction of the price of competitors. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) LiveAgent provides a far better system compared to basic email, offering professional tracking and a built-in call center for a fraction of the price of competitors. Review Source Abhishek Kumar T. Chief operational officer Media Production Used the software for: 6-12 months ### "perfect tool for team customer management" May 11, 2026 5.0 Liveagent had been our main tool from last 6 months, it provides value for money, enough features and its easy to use even for the new team members. Pros Their features, liveagent help us manage every customer interaction. the best thing is that we can use it on multiple devices so we do not miss any client enquiry. Cons the only problem i face with liveagent is their customer support, its little bit slow specially on weekends. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Pricing was the main reason we chose liveagent over zendesk, we are a mid size startup and liveagent fit our budget Review Source AJ Arpita J. Account Manager Computer Software Used the software for: 2+ years ### "All in one communication hub" May 23, 2026 5.0 Pros LiveAgent easily turns every chat and call into a ticket. It is a robust hub for management of multichannel communications. Cons Interface looks like software from a decade ago and setting up rules feels robotic and rigid at times. Review Source ArV Andhale rangnath V. Customer service associate Farming Used the software for: 6-12 months ### "LiveAgent Review: Pros, Cons, and Pricing" May 27, 2026 4.0 LiveAgent is an all-in-one, multi-channel help desk software designed to centralize customer service interactions into a single, universal inbox. It seamlessly converts inquiries from email, live chat, phone calls, and social media platforms into trackable support tickets. The software is highly regarded for its lightweight, lightning-fast live chat widget, native built-in VoIP call center. cost-effective solution for small-to-midsize businesses seeking an alternative to expensive enterprise platforms like Zendesk. Pros Excellent Value for Money: It offers a rich suite of features—including ticketing, live chat, and a built-in call center—at a significantly lower price point than its main competitors. True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls. Cons Outdated user interface Weak mobile experience Limited advances analytics Costs Scale Quickly with Large Teams Review Source RC Ridhima C. Copywriter Marketing and Advertising Used the software for: Less than 6 months ### "Master of consolidated communication channels " May 28, 2026 5.0 Pros Live agent stands out for its universal inbox which merger multiple communication channels into one continuous feed. Cons The user interface feels a bit outdated compared to its competitors and setting up advanced routing rules is a bit complicated. Review Source SG Shivbhadrasinh G. Co-Founder Computer Software Used the software for: 2+ years ### "Solid Helpdesk That Keeps Our Ecommerce Support Running Smoothly" April 30, 2026 5.0 We're an ecommerce agency, so our support team deals with everything from pre-sales questions to technical troubleshooting on a daily basis. LiveAgent has been our go-to helpdesk for managing all of this. Setting it up was straightforward, and new team members pick it up quickly without much training. Over time, it has helped us bring down our response times and stay on top of tickets without things slipping through the cracks. It's not perfect, but it does what it promises reliably. For a team our size, it hits the sweet spot between having enough features and not being overly complicated. Pros LiveAgent brings all our communication channels together in one place. Whether a customer reaches out via email, live chat, phone, or social media, everything lands in a single inbox. This has made a huge difference for our ecommerce support team. The live chat widget is really fast and doesn't slow down our websites, which matters a lot when you're running online stores where every second of load time counts. We also love how the ticketing system handles routing, SLAs, and department assignments automatically. It saves us a lot of manual effort. For what you pay, the feature set is genuinely impressive. Automation rules for tagging and ticket assignment have helped us scale without needing to hire additional agents right away. Cons The reporting section feels limited when you're managing support for multiple clients. We'd like more flexibility with custom dashboards and detailed metrics per account. The interface works fine but looks a bit outdated compared to newer tools on the market. During big sale events when ticket volume spikes, we've noticed some slight delays in loading. Also, the integrations with ecommerce platforms like Magento and Shopify are fairly basic. We'd appreciate deeper native connections that go beyond simple plugins. Review Source RM Rebecca M. Author Entertainment Used the software for: 1-2 years ### "Simplifies Customer Support and Saves Time" January 14, 2026 5.0 Overall, my experience with LiveAgent was positive. Once I got used to it, it made handling customer messages much easier and helped me work more efficiently. Pros LiveAgent was very easy to use and helped me manage all customer messages in one place. I liked that I could respond quickly and keep track of everything without any confusion. Cons At first, it felt a bit overwhelming because of all the features. It took some time to get used to how everything worked. Review Source TT Titus T. Administrative Manager Financial Services Used the software for: 2+ years ### "Efficient All-in-One Support Tool with a Small Learning Curve" April 30, 2026 5.0 Overall, my experience with LiveAgent has been positive. It’s a reliable tool that brings all customer communication into one place, which makes daily tasks much easier. While there’s a bit of a learning curve and the interface can feel busy at times, once you get used to it, it really helps streamline support and improve response times. Pros I really like how easy LiveAgent makes it to manage everything in one place. The live chat is fast, the ticketing keeps things organized, and it saves me a lot of time dealing with customer queries. It just makes support feel more efficient and less stressful. Cons What I liked least about LiveAgent is that the interface can feel a bit cluttered at times, especially when handling multiple tickets. It also takes a while to fully learn all the features, and some customizations aren’t as intuitive as they could be. Review Source JM Jordan M. Sales Associate Marketing and Advertising Used the software for: 2+ years ### "Make client service easier and build fidelity" August 22, 2025 5.0 Sometimes, we receive inquiries through multiple channels such as email, chat, WhatsApp, and support calls simultaneously. This led to a state of panic, as we had to respond to each query separately and without having any record. Thanks to LiveAgent, we can have everything in one thread. We can now see how tickets are opened automatically and correctly directed to whom they belong. We can even enable automatic responses while we are on a break. It has completely changed the way we provide support; we can end our days without surprises or lost customers between applications. That is operational peace. Pros LiveAgent is more than a chat or ticketing system; it’s an omnichannel hub that allows me to see everything in real time. I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports. We can provide support without having to deal with multiple media or the use of multiple tools. The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations, as when a customer was complaining and I already had the answer ready. I have been able to resolve a claim more than once before it was filed. Cons The mobile app is simply not up to the desktop; at times I was out of the office feeling like I had important functions left without scope. Review Source Response from QualityUnit August 26, 2025 Hello Jordan, thank you so much for your review, we really appreciate it! It's a pleasure to hear that LiveAgent has been such a game changer to your customer care operations! :) Thank you also for your feedback regarding the mobile app. LiveAgent's full potential is best utilized in the desktop app, but we are providing the mobile app for the occasionally necessary on-the-go support. Your feedback has been noted and will be passed on to our product team. Once again, thank you very much for all the kind words! - Best, the LiveAgent team VR Vishal R. Customer Support Executive Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Best customer support and interaction tool for businesses" May 8, 2026 4.0 According to my experience live agent help us in providing the best customer support for our company and create a good relationship with our clients all over the world wearable to respond to complaint tickets just in few minutes Pros I have been one of the oldest user of liveagent because this is a tool that provides best customer support and livechat at same time. You just need to login through your email id and do the initial setup and then you are ready to go for bulk interactions. Cons Live agent is not compatible with mobile devices and this is something that I think that the developers should work on. Also they do not provide any application for this software. It is completely functional on only browsers and web versions. Review Source SK Sourabh K. Operations Analyst Consumer Services Used the software for: 1-2 years ### "Customer support platform with minimum investment" July 29, 2025 4.0 The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's why after installing liveagent we are able to automate lots of customer support challenges and build a better relationship with them with minimum resources investment Pros As we belong from a service industry thats why we get different types of messages from different platforms like emails, socialmedia and websites. We also need to cater all of our customers from a platform, So liveagent helps us in connecting with them and give them proper resolution in real time Cons The main challenge of this tool is its flexibility as it does not work well with the mobile devices and it is mostly designed to work in desktop and laptops the complete application functions will only in a web browser and this limits it's usability from different parts of the world by different employees Review Source Response from QualityUnit August 20, 2025 Hello Sourabh, thank you very much for your review! We are glad to hear that LiveAgent's automation features made your customer support operations more efficient! :) Thank you also for your feedback regarding the mobile app. We believe that LiveAgent and its multiple features are best utilized in a desktop setting, but we understand the need to always be there for your customers, even on-the-go. The mobile app is here for those cases. Rest assured that your feedback has been noted and will be passed on to our product team! - All the best, the LiveAgent team CL Candis L. Customer Service Officer Real Estate Used the software for: 2+ years ### "For all help you might need liveAgent does it all, trust liveAgent and thank me later." July 21, 2025 5.0 My experience with liveAgent has been great and I don't regret any bit. It delivers and we as it's users love it. Pros Everything about liveAgent is amazing, its pricing plans my God! Very affordable even for small business owners. Enjoy all social media integrations. Live chat, reliable ticketing and their customer support is incredible. Easy to install and use and it perfectly does what it's supposed to do. A ten over ten software. Cons When starting we had several minor challenges but now we are enjoying the ride. Excellent work liveAgent. Review Source Response from QualityUnit July 23, 2025 Hi Candis, Thank you so much for your kind words! It's a pleasure to hear that LiveAgent is working so well for you! :) - All the best, the LiveAgent team RG Ricardo G. Administrativo Consumer Electronics Used the software for: 1-2 years ### "LiveAgent, my most precious partner!!! Great value for money." April 29, 2026 5.0 My overall experience with LiveAgent is very positive as it is an precious tool for my everyday communication with coworkers, clients and suppliers. I use it every day to message and email my work network. It is very praticle and intuitive to use in every task of our customer support and intranet communication. I really dont know what we could do without LA. Pros Very easy to use and to navigate and the various features, unexpensable for my company´s customer support. Cons No pop-up notifications allowed. in the ticket management. When a coworker updates a ticket, it should be put in top of the newest tickets so we can now that there was na update right on the spot. Review Source JS Josh S. President Wholesale Used the software for: 2+ years ### "LiveAgent - great chat agent" April 29, 2026 5.0 Great! LiveAgent has been a nice improvement for our company. It makes it easy to connect with our customers. Pros Way to connect with our customers on their terms, and chat is a nice method and LiveAgent does a good job to make that happen. Cons Mobile app could improve a bit, it seems a little bit outdated. but otherwise I think it's a fine system. Review Source AI Amy I. Senior E-Learning Specialist E-Learning Used the software for: 1-2 years ### "Great for small companies!" April 29, 2026 5.0 We've loved it for the past two years. It's great for our smaller company size and the amount of requests we get. Pros We love the ease of setting it up and the user experience on their end and our end. It's great for customer service and has some great functionality. It's also more affordable than a lot of other options out there. Cons Nothing - it's been absolutely great. Their service is also great if you have a question or concern. No complaints! Review Source VG Valentína G. Support Specialist Information Technology and Services Used the software for: 2+ years ### "Staffino support agent review" June 17, 2025 4.0 Pros Easy to navigate usage, well-organized board, possibility to tag, add a field, create a task in Jira Cons It logs me out very often and I have to log in again (sometimes several times per hour). There is no board available where I can see exactly which tickets I worked on during the day and how much time I spent on them (I believe this is only available for admin accounts – but this information would also be helpful for basic agents to track their logged time). Review Source Response from QualityUnit July 8, 2025 Hi Valentína, thank you very much for your review and for your feedback. We appreciate it a lot, and your feedback has been dully noted! We're sorry to hear about the frequent log-outs – please feel free to report this issue to us next time you encounter it, and we'll try to look into the problem and find an explanation. Some log-outs are a normal part of LiveAgent's security, but they should not be happening way too often. Thank you, and please feel free to reach out if you ever have questions or need support! - All the best, team LiveAgent Pushkar D. MIS Analysis Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "A Simple and Reliable Customer Support Tool" February 1, 2026 4.0 LiveAgent all in one ticketing system has really helped us respond faster and work better between teams. Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient. Pros The AI auto-reply helps us give quick responses to customers, and the integrations make it simple to manage all conversations from one platform. The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly. Cons We have not faced any glitches while using LiveAgent. It makes customer service easier and helps us build customer loyalty Review Source Peter K. Business Development Manager Market Research Used the software for: 2+ years ### "State-of-the-art customer support solution that streamlines out customer communication and interactions " February 25, 2025 5.0 Live Agent help us conduct realtime interviews and surveys, providing us with instant feedback and insights. These is useful in understanding our customers needs and preferences which enable us to improve our services . Additionally , it helps build and maintain strong ties with our customers and stakeholders Pros Live Agent is affordable and it's implementation in our organization was flawless. For us the proactive live chat and the ticketing system are the star of they show. They provide us with comprehensive communication tools help manage and organize customer enquiries from emails, social media, websites into a single chat box . Tickets makes it easy to identify each enquiry and personalized responses and quickly give feedback. We also appreciate the performance reports that help us understand how our customers are using our services and help us boost our customer support . Live Agent has embedded robust privacy and security features that help us communicate securely and protect our customer data Cons Network hitches usually cause delays and disruption of our customer interaction. Long wait times l especially for sensitive issues lead to frustration and negative customer experiences.. Review Source Response from QualityUnit March 6, 2025 Hi Peter, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer support. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team DS Dilak S. Senior Experience Designer Design Used the software for: 2+ years ### "Most Sophisticated Help Desk and Customer Support Program of All Times" March 4, 2025 5.0 Pros LiveAgent enables me to communicate seamlessly with customers via live chat which boost customer satisfaction. Availability of ticketing tools convert customers inquiries into real-time trackable and manageable support tickets. Cons Ever since 2021 when I implemented LiveAgent, I have never encountered challenging aspects. Review Source Response from QualityUnit March 5, 2025 Hi Dilak, Thank you very much for your review. We are glad to hear you have been satisfied with LiveAgent for many years and that it has been beneficial to your work and customer service. Our team is here for you 24/7 in case of any questions! -LiveAgent team Damien S. Certified Peer Support Specialist Hospital & Health Care Used the software for: 2+ years ### "LiveAgent, the prime master for smooth communications." February 11, 2025 5.0 Am having the best communication experience with LiveAgent. It makes it easy to connect, interact and share information with peers assigned to me. LiveAgent allows us to have one-on-one interaction sessions with my peers. Pros The live chatting function that makes messaging quick and smooth. Highly advanced communication privacy features that keep conversations private. Calls recording tool that makes it easy to follow up on individual peer cases. Cons I have disliked nothing about LiveAgent. All features has met my expectations. Review Source Response from QualityUnit February 17, 2025 Hi Damien, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your live chats and call communications. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.