# LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LiveAgent the right Help Desk solution for you? Explore 1787 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1787) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of LiveAgent Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Jacopo R CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner.“ May 3, 2026 RM Robert M Support EngineerTelecommunications, 2 - 10 employeesUsed the software for: 6-12 months. “It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the rich text editor can be frustrating at times; specifically, the inability to easily create or edit tables makes organizing complex data for customers more difficult than it should be“ April 29, 2026 SD Seema D CRMFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “LiveAgent offers an all-in-one platform with easy ticket management, fast live chat, helpful automation, simple interface, and useful analytics, making customer support efficient and organized.“ April 25, 2026 AP Alyssa P VP of Customer SuccessInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go.“ June 12, 2025 SD Seema D CRMFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “It streamlined our customer communication by bringing multiple channels into one platform, making support faster and more organized. While there is a slight learning curve and some limitations in advanced features, it remains a reliable and cost-effective solution for managing customer interactions efficiently.“ April 25, 2026 DT Divya T Customer care executiveOutsourcing/Offshoring, 10,001+ employeesUsed the software for: 6-12 months. “High employee turnover rates frequently disrupt continuity, forcing companies into an expensive, continuous cycle of onboarding that can lead to inconsistent support quality.“ May 26, 2026 MA Marykate A Management AssoicateComputer Hardware, 201 - 500 employeesUsed the software for: 6-12 months. “The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing multiple communication channels from one unified inbox.“ April 29, 2026 PD Praveen D Customer Support ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “UI can feel outdated, initial setup is time-consuming, advanced features have a learning curve, and integrations are limited.“ April 14, 2026 ## Showing most helpful reviews Showing 1-25 of 1787 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacopo R. CEO Information Technology and Services Used the software for: 2+ years ### "An essential tool that has transformed our customer support" May 3, 2026 5.0 We have been using for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. Pros The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. Cons The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing LiveAgent Better price and more freedom from a specific platform (Zoho in the case) Review Source VR Verified Reviewer Article assistant Accounting Used the software for: 6-12 months ### "A Reliable All-in-One Helpdesk with Room for Polish" April 19, 2026 5.0 My overall experience with has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. Pros stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. Cons While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing LiveAgent offered a better balance between pricing and features. Compared to Intercom, it was significantly more affordable, and compared to Freshdesk, we found its ticketing system and live chat capabilities more robust for our use case. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We switched primarily due to high costs and increasing complexity. Zendesk was powerful, but it felt overpriced for our needs. We wanted a solution that offered similar core features with better value for money and simpler day-to-day management. Review Source AF Alex F. President Hospitality Used the software for: 6-12 months ### "Not nearly as robust as Freshdesk" May 3, 2026 3.0 Not great, sadly. We switched from Freshdesk because of a steep increase in price, but quickly learned that you get what you pay for. Pros It was well priced, although unfortunately the functionality is not great compared to Freshdesk, which we switched from. It has a few great features - one in particular is the ability to "postpone" a ticket until a certain date, but lacks many other. Cons It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance. Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge." Even closing a number of tickets at once in is painful, as it requires approving the step THREE times. I asked Customer Service to change that, but they think it's how it should be. In general, Freshdesk was a much more robust product and we are considering switching back to it at the end of our contract - which we asked to terminate shortly after onboarding but we were told we could not do. I believe a company should hold its customer because they provide great value, not because they are stuck in a contract. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Because of the skyrocketing cost of Freshdesk Review Source SS Scott S. VP Photography Used the software for: Less than 6 months ### "Great (new to us) product" May 3, 2026 5.0 The customer service is amazing and they have been there to help with any questions we may have. The UI is fairly simple, so we didn't have many questions to start, but they were there to onboard us and get us up and running quickly. Pros has been great from the first time we reached out through onboarding. The simple interface makes for easy navigation and the integration with 2talk keeps emails and phone calls in the same place. Our team loves it! We have become more efficient since we started and are looking to add on additional features to improve our customer service even more. Their customer support is great. Whenever we have had a question they are quick to answer. Being able to assign and sort the tickets is simple and the value of the product you get is amazing. They could charge more, but we're so happy they don't. Cons I am not sure there was anything we didn't like, but we will keep you posted if we find anything worth reporting. ;) Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent The price was right. The features we needed were included and the interface was simpler. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Customer service at our previous vendor was atrocious. Review Source VR Verified Reviewer Senior Voice Implementation Telecommunications Used the software for: 6-12 months ### "Flexible Omnichannel Support Across Email, Chat, and Voice" May 11, 2026 4.0 excels by merging all media channels into one platform, streamlining your entire workflow. Pros Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking. Cons We’re still configuring the system to automatically detect related tickets, unlocking deeper insights soon. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent provides a far better system compared to basic email, offering professional tracking and a built-in call center for a fraction of the price of competitors. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) provides a far better system compared to basic email, offering professional tracking and a built-in call center for a fraction of the price of competitors. Review Source JM Jean-Paul M. Unit Manager Government Administration Used the software for: 2+ years ### "Best Helpdesk system available" April 29, 2026 5.0 We use since 2016 and it allows us to easily manage all complaints in a rapid manner. As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be resolved as compared to the traditional thinking of slow processes with Government tasks ;-) Pros The ease of use of Live Agent is great. As compared to simple e-mail usage, it offers a greater possibility of Management of incoming e-mails (complaints, requests). W Cons Sometimes new features are made available without prior notification or features that change good habits and practices and turn them at first sight into more difficult process or tedious procedure adaptation. However this is a very higlevel negativ complaint Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing LiveAgent Best price/feature relationship. Quick return from support for offering Europe GDPR compliant solution Review Source SA Success A. Office Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Team collaboration " May 26, 2026 5.0 has a simple and customizable user interface that makes navigation easy. Its shortcuts for filters, reminders, and tasks improve efficiency and help streamline daily workflows. The auto-hide option also enhances confidentiality by protecting sensitive information. Pros offers a highly effective service experience with a clean and intuitive interface, along with a strong set of useful features. It supports multiple languages, which helps us serve international customers and maintain credibility across different regions. It also automatically translates articles, removing the need to manually create separate versions for each language. With its AI capabilities, it suggests relevant articles to both agents and customers, helping improve response speed and accuracy. In addition, it can anticipate what customers are searching for and proactively surface helpful answers, improving overall support efficiency. Cons enables effective team collaboration through shared ticket handling, internal notes, and smooth escalation processes. There are no notable shortcomings or disadvantages. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) is very easy to use compared to other similar tools, offering a more straightforward and user-friendly experience. Review Source Kamlesh M. marketing consultant Market Research Used the software for: 6-12 months ### "Perfect customer management software for medium businesses" May 19, 2026 5.0 Overall has been a great business partner in customer support sector for us, haven't had any major problems with them, their pricing is pretty affordable. Pros 's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent. Cons Haven't found anything about which we have had problems, its been great experience with liveagetnt Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing LiveAgent Pricing and provides more tools in same subscription while intercom charges for everything Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) The pricing is the main reason of the switch from z Review Source PB Paul B. Community manager Information Services Used the software for: 2+ years ### "We've been using LiveAgent for almost a decade now." April 29, 2026 5.0 Excellent customer support tool with tickets support, tracking, multiple agents / accounts, all you need for your business!!! Pros Most versatile and modern customer support tool we have been using for more than a decade already! We use it mostly for two customer support agents and all tickets management, follow ups, dashboard, has been working perfectly for us for years! Cons We got it in AppSumo offer so maybe pricing is something to check nowadays, although value is a no brain Alternatives considered [Parrot Cloud Call Center](https://www.capterra.com/p/150341/Parrot-Cloud-Call-Center/) Reason for choosing LiveAgent I was not making the decision but I suggested to the company. Review Source Abhishek Kumar T. Chief operational officer Media Production Used the software for: 6-12 months ### "perfect tool for team customer management" May 11, 2026 5.0 had been our main tool from last 6 months, it provides value for money, enough features and its easy to use even for the new team members. Pros Their features, help us manage every customer interaction. the best thing is that we can use it on multiple devices so we do not miss any client enquiry. Cons the only problem i face with is their customer support, its little bit slow specially on weekends. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Pricing was the main reason we chose over zendesk, we are a mid size startup and liveagent fit our budget Review Source IS Ishant S. Chief Marketing Officer. Computer Software Used the software for: 1-2 years ### "An effective and reliable Helpdesk solution that made our customer support more simplified." October 15, 2025 5.0 The general experience with was very positive. It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and in a personalized manner. The single ticketing system has greatly cut down response time, and enhanced interdepartmental cooperation. The reliability of the platform is also something that we enjoy, it is stable, safe, and constantly enriched with the meaningful improvements. Since the onboarding till the everyday practice, LiveAgent has turned out to be a reliable tool that provides a real value to our customer engagement strategy. It is a great option when a company should enhance its internal efficiency and the satisfaction of clients. Pros The best part of to me is the ease with which it gathers all communication channels with customers in a central place. The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels. The navigation on the platform is easy and new members of the team learn to navigate through it within a short time. In terms of management, the reporting tools will be very visible regarding the performance of agents and client satisfaction. Their customer care team is also responsive, well informed, and sincerely committed to working towards the success of businesses. On the whole, LiveAgent is a great value company at any price to any company that wishes to take its customer support business to the next level. Cons Although is doing very well in general, it still has a few things that can be improved. The mobile application is functional, but sometimes it is not very fast in handling a variety of tickets or switching between the discussions. Some more enhanced report and dashboard customization features would be useful as well when it comes to data-driven teams such as our one. Besides, the first installation takes certain time to program workflows and automation rules to the point that it is perfect, however, once it is established, the system is flawless. Such are small inconveniences in the sight of the value it renders. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Our company required a unified, multi-channel customer support system that would form one platform that incorporates email, chat, and social media. also had superior reporting, quicker response and easy interface, which made it more effective in our marketing and customer care activities. Review Source Dale C. Owner E-Learning Used the software for: Less than 6 months ### "So far so good...much better than what I was doing before." August 7, 2025 4.0 Good so far. It is a little early yet and I haven't explored all the capabilities as much as I should have, but overall am pleased with the investment. Pros The ability to create trackable tickets as opposed to email strings that would get lost in the pile. This has resulted in peace of mind, for the most part knowing I haven't forgotten about a customer that is needing help. Cons The same as what I like most: I would like for a color coding capability that indicates when a follow-up is needed. Right now I have to look at when whether the ticket has been resolved. Would be nice if it flagged. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing LiveAgent The person who helped me last fall through a demo was convincing, although I didn't sign up at that time. Kudos to her. Review Source Response from QualityUnit August 20, 2025 Hello Dale, thank you so much for your review, we really appreciate it! Please, feel free to reach out to our support team anytime (24/7) – we'd be more than happy to help you find a way to tag or flag the tickets that need a follow-up, as you are describing. Our support specialists are true masters in navigating all the possible tagging and automation options available in LiveAgent, so chances are that there is a solution for this! :) - All the best, the LiveAgent team MV Monica V. Operations and Administration Manager Information Services Used the software for: 1-2 years ### "Dependable, Smooth Interface, with Room to Refine" June 30, 2025 5.0 Overall, Live Agent delivers a solid, user-friendly support experience. It strikes a good balance between speed and personal connection. The interface is intuitive, and it’s easy to keep track of conversations and tickets. There are a few pain points, like occasional hiccups when switching channels or handing off issues between teams, but nothing that outweighs the benefits. It’s a dependable tool that makes both customers and support teams feel more in sync. Pros What I like most is how fast and personal support feels with real-time responses. The user-friendly interface is also superb. Cons What I like least is that things can get a little clunky when switching between channels (like from email to chat to ticket). Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams. It’s not a deal-breaker, but it can slow things down, especially in more complex cases. Alternatives considered [Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/) Reason for choosing LiveAgent offers a clean, user-friendly, intuitive interface. Review Source Response from QualityUnit July 8, 2025 Hi Monica, thank you very much for reviewing us and sharing your thoughts! We are glad that your experience with us is overwhelmingly positive and we're sorry for any smaller hiccups that you have experienced. You are more than welcome to contact our support team, available to you 24/7, and discuss with them the issue that you described in your review. I hope we'll be able to make your experience with us even smoother! :) - All the best, team LiveAgent ND Noemi D. Senior Financial Analyst Hospital & Health Care Used the software for: 6-12 months ### "Connecting Conversations: Making Relationships That Matter " April 24, 2025 4.0 has very significantly impacted the way our company addresses various teams and clients. The recording demonstrates a detailed number of records involving monetary exchanges that can play a crucial role in an auditor's work, since in such a manner the complete history of the discussions you had is recorded. It has also been realized that turning over certain procedures to automation has led to a decrease in response time. freeing up time for analytical challenges. The system has been able to eradicate some communication breakdowns that used to slow down meetings that concern financial issues in the organization. Pros I would like to emphasize 's ticketing system that gathers all the client interactions in one place. Client interaction with a document is also valuable, with its real-time visitor monitor feature for important financial documents. This feature builds a focused window view with alerts of approvals to be made and a list of priority clients as per the finance sector tailored for the analysis. Cons There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings. It still is integrated merely with the systems of some vendors, and integration requires significant workarounds to align a business's data. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We moved from Zendesk as it ceased to meet the need for dedicated features. provides a better way to categorize tickets as well as better document management facilities to share documents, including reports, with security. Review Source Response from QualityUnit April 29, 2025 Hi Noemi, thank you very much for your review! It's a pleasure to hear that LiveAgent meets most of your team's needs. We would be happy to help you make your experience with LiveAgent even smoother or to hear your feedback regarding the software's features in more detail. Our support team is here for you 24/7, so feel free to reach out! - The LiveAgent Team NG Nathan G. Company Owner Retail Used the software for: I used a free trial ### "Powerful support system, even better when integrated" July 1, 2025 5.0 So far, very positive. The setup took a bit of time but was worth it once the integrations were running. We now have email, live chat, WhatsApp, Instagram, and WooCommerce all tied together, which makes customer support much more efficient. For a small team like ours, it’s helped reduce the faff and keep everything in one place. Pros We’ve only been using for a few weeks, with a couple of agents, but it’s already proving itself. The integrations are what stand out most — we’ve connected Instagram, WhatsApp, and WooCommerce. Being able to quickly pull up customer orders alongside tickets is a real time-saver. The ticketing system is solid, and the layout makes it easy to follow conversations. Cons The interface could use a refresh in places — it feels a bit dated visually. The mobile app is also slightly clunky compared to the desktop version. That said, it’s functional and does the job. Switched from [eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/) eDesk was a lot more expensive and lacked the ability to integrate your own SIP voip system Review Source Response from QualityUnit July 8, 2025 Hi Nathan, thank you for reviewing us – we're very happy that LiveAgent has met your business needs so well! Your feedback about the interface and the app is appreciated, and we're glad that despite some imperfections, it did not disappoint in terms of functionality. We are here for you 24/7, in case there is ever anything we can help with! - Best, team LiveAgent MP Martin P. CEO Accounting Used the software for: 2+ years ### "Perfect product and support" June 19, 2025 5.0 We use the product for client support, about 100-150 emails per day. Including API connections and requests. Pros Perfect product, high level of customization, filtering. High level problem solving 24/7 anytime within the hour. Cons Limited access to attachments. For example, the inability to download all attachments in one ZIP file from an entire ticket/email. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) bad intergration IMAP in Freshdesk and lost tickets. Review Source Response from QualityUnit July 8, 2025 Hi Martin, thanks so much for your review! It's great to hear you’ve been finding the customization and filtering features useful. We also really appreciate you pointing out the idea about bulk downloading attachments – it’s definitely a thoughtful suggestion. - Best, team LiveAgent BT Brett T. GM E-Learning Used the software for: 2+ years ### "It's great to see the improvements ..." October 3, 2025 5.0 Really enjoying learning the new features and improved versions of the old ones. Is not too complex to work out the set-up and Support are readily available. One thing I have noted is that LA has been a round for years in this space and have always represented excellent value - and that has increased in my view. Pros Used Live Agent a few years ago but decided to look at it when a new need came up. Could not believe how it had improved - amazing! So many more features that made it more powerful and still at the same price per seat which is huge value! It has always been intuitive to use and managing tickets is still straight forward. Support is proactive as I have been guided through the set-up process without having to ask - and this just make sit easier to support our own clients. I guess the big change these days is the use of AI and I am looking forward to getting into using the automations. Cons I am still enjoying reconnecting with the platform but one thing I am yet to discover the ability to create "funnels" to direct tickets to specific topics of concern. I see Departments maybe the way forward in this space. Review Source SK Sourabh K. Operations Analyst Consumer Services Used the software for: 1-2 years ### "Customer support platform with minimum investment" July 29, 2025 4.0 The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's why after installing we are able to automate lots of customer support challenges and build a better relationship with them with minimum resources investment Pros As we belong from a service industry thats why we get different types of messages from different platforms like emails, socialmedia and websites. We also need to cater all of our customers from a platform, So helps us in connecting with them and give them proper resolution in real time Cons The main challenge of this tool is its flexibility as it does not work well with the mobile devices and it is mostly designed to work in desktop and laptops the complete application functions will only in a web browser and this limits it's usability from different parts of the world by different employees Review Source Response from QualityUnit August 20, 2025 Hello Sourabh, thank you very much for your review! We are glad to hear that LiveAgent's automation features made your customer support operations more efficient! :) Thank you also for your feedback regarding the mobile app. We believe that LiveAgent and its multiple features are best utilized in a desktop setting, but we understand the need to always be there for your customers, even on-the-go. The mobile app is here for those cases. Rest assured that your feedback has been noted and will be passed on to our product team! - All the best, the LiveAgent team CL Candis L. Customer Service Officer Real Estate Used the software for: 2+ years ### "For all help you might need liveAgent does it all, trust liveAgent and thank me later." July 21, 2025 5.0 My experience with has been great and I don't regret any bit. It delivers and we as it's users love it. Pros Everything about is amazing, its pricing plans my God! Very affordable even for small business owners. Enjoy all social media integrations. Live chat, reliable ticketing and their customer support is incredible. Easy to install and use and it perfectly does what it's supposed to do. A ten over ten software. Cons When starting we had several minor challenges but now we are enjoying the ride. Excellent work . Review Source Response from QualityUnit July 23, 2025 Hi Candis, Thank you so much for your kind words! It's a pleasure to hear that LiveAgent is working so well for you! :) - All the best, the LiveAgent team ArV Andhale rangnath V. Customer service associate Farming Used the software for: 6-12 months ### "LiveAgent Review: Pros, Cons, and Pricing" May 27, 2026 4.0 is an all-in-one, multi-channel help desk software designed to centralize customer service interactions into a single, universal inbox. It seamlessly converts inquiries from email, live chat, phone calls, and social media platforms into trackable support tickets. The software is highly regarded for its lightweight, lightning-fast live chat widget, native built-in VoIP call center. cost-effective solution for small-to-midsize businesses seeking an alternative to expensive enterprise platforms like Zendesk. Pros Excellent Value for Money: It offers a rich suite of features—including ticketing, live chat, and a built-in call center—at a significantly lower price point than its main competitors. True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls. Cons Outdated user interface Weak mobile experience Limited advances analytics Costs Scale Quickly with Large Teams Review Source AI Amy I. Senior E-Learning Specialist E-Learning Used the software for: 1-2 years ### "Great for small companies!" April 29, 2026 5.0 We've loved it for the past two years. It's great for our smaller company size and the amount of requests we get. Pros We love the ease of setting it up and the user experience on their end and our end. It's great for customer service and has some great functionality. It's also more affordable than a lot of other options out there. Cons Nothing - it's been absolutely great. Their service is also great if you have a question or concern. No complaints! Review Source TS Tine S. CEO Retail Used the software for: 1-2 years ### "Good service" June 19, 2025 5.0 I'm using live agent for few years without problem. Price is reasonable and worth services provided, design is also good. Pros Easy to use, pretty good pricing, fast support. There is also chat option and knowledge base as well as subdomain. Cons Too few function in basic package like more agents or call center. It could be also good to include AI support. When you click spam button nothing happend, sender email must go to black list that you don't recieve emails from this email address again. Review Source Response from QualityUnit July 8, 2025 Hello Tine, thank you very much for the detailed review! It's true that the extent of available functions depends on the purchased package, but the good new is that our AI Chatbot and AI Answer Assistant are actually available in all paid packages, even in the most affordable one! Also, if you keep experiencing any sort of issues, like with the spam button, please do not hesitate to contact our support team and report the issue. Your feedback may help us resolve bugs that could otherwise slip our attention. Thanks so much once again, and feel free to reach out any time if there is something we can help with! :) - Best, team LiveAgent JH Junaid H. CEO Furniture Used the software for: 6-12 months ### "Deliverd LiveAgent Review" April 8, 2025 4.0 A pretty solid software that improved our clients booking directly from our website much more often. It answers most general inquires really fast. Pros The software works great for fast and reliable customer engagement. It can customize client experience by multi-tasking and providing a sense of rapport. Cons Costs to hire and train live agents can be expensive, but also its hard to use if your trying to scale your business. Review Source Response from QualityUnit April 10, 2025 Hi Junaid, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer care. Don't hesitate to contact our support team via chat or email if you have any questions or issues - we're here for you 24/7! -LiveAgent team Damien S. Certified Peer Support Specialist Hospital & Health Care Used the software for: 2+ years ### "LiveAgent, the prime master for smooth communications." February 11, 2025 5.0 Am having the best communication experience with . It makes it easy to connect, interact and share information with peers assigned to me. LiveAgent allows us to have one-on-one interaction sessions with my peers. Pros The live chatting function that makes messaging quick and smooth. Highly advanced communication privacy features that keep conversations private. Calls recording tool that makes it easy to follow up on individual peer cases. Cons I have disliked nothing about . All features has met my expectations. Review Source Response from QualityUnit February 17, 2025 Hi Damien, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your live chats and call communications. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team SD Seema D. CRM Food & Beverages Used the software for: Less than 6 months ### "Efficient and User-Friendly CRM for Streamlined Customer Support" April 25, 2026 4.0 Overall, my experience with has been positive. It streamlined our customer communication by bringing multiple channels into one platform, making support faster and more organized. While there is a slight learning curve and some limitations in advanced features, it remains a reliable and cost-effective solution for managing customer interactions efficiently. Pros offers an all-in-one platform with easy ticket management, fast live chat, helpful automation, simple interface, and useful analytics, making customer support efficient and organized. Cons can feel slightly overwhelming at first due to its many features, the interface could be more modern, and some advanced integrations and customization options are limited compared to higher-end CRM tools. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.