--- title: "LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is LiveAgent the right Help Desk solution for you? Explore 1789 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/102188/LiveAgent/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-13" --- LiveAgent 4.7 (1789) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 13th, 2026 # Reviews of LiveAgent Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Jacopo R CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner.“ May 3, 2026 RM Robert M Support EngineerTelecommunications, 2 - 10 employeesUsed the software for: 6-12 months. “It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the rich text editor can be frustrating at times; specifically, the inability to easily create or edit tables makes organizing complex data for customers more difficult than it should be“ April 29, 2026 SD Seema D CRMFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “LiveAgent offers an all-in-one platform with easy ticket management, fast live chat, helpful automation, simple interface, and useful analytics, making customer support efficient and organized.“ April 25, 2026 LD Lukáš D CEOSecurity and Investigations, 11 - 50 employeesUsed the software for: More than 2 years. “However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution.“ April 30, 2026 SD Seema D CRMFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “It streamlined our customer communication by bringing multiple channels into one platform, making support faster and more organized. While there is a slight learning curve and some limitations in advanced features, it remains a reliable and cost-effective solution for managing customer interactions efficiently.“ April 25, 2026 LD Lukáš D CEOSecurity and Investigations, 11 - 50 employeesUsed the software for: More than 2 years. “Additionally, we have been experiencing an inconsistent document rendering bug for over a year — documents sometimes display correctly and sometimes don't.“ April 30, 2026 MA Marykate A Management AssoicateComputer Hardware, 201 - 500 employeesUsed the software for: 6-12 months. “The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing multiple communication channels from one unified inbox.“ April 29, 2026 RM Robert M Support EngineerTelecommunications, 2 - 10 employeesUsed the software for: 6-12 months. “The lack of native table editing functionality within the ticket response interface.“ April 29, 2026 ## Showing most helpful reviews Showing 1-25 of 1789 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacopo R. CEO Information Technology and Services Used the software for: 2+ years ### "An essential tool that has transformed our customer support" May 3, 2026 5.0 We have been using LiveAgent for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. Pros The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. Cons The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing LiveAgent Better price and more freedom from a specific platform (Zoho in the case) Review Source SS Scott S. VP Photography Used the software for: Less than 6 months ### "Great (new to us) product" May 3, 2026 5.0 The customer service is amazing and they have been there to help with any questions we may have. The UI is fairly simple, so we didn't have many questions to start, but they were there to onboard us and get us up and running quickly. Pros LiveAgent has been great from the first time we reached out through onboarding. The simple interface makes for easy navigation and the integration with 2talk keeps emails and phone calls in the same place. Our team loves it! We have become more efficient since we started and are looking to add on additional features to improve our customer service even more. Their customer support is great. Whenever we have had a question they are quick to answer. Being able to assign and sort the tickets is simple and the value of the product you get is amazing. They could charge more, but we're so happy they don't. Cons I am not sure there was anything we didn't like, but we will keep you posted if we find anything worth reporting. ;) Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent The price was right. The features we needed were included and the interface was simpler. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Customer service at our previous vendor was atrocious. Review Source CF Christopher F. Partner and Tech Wireless Used the software for: Less than 6 months ### "Happy with LiveAgent week to week" September 5, 2026 4.0 We use it as part of our regular weekly routine, not just a one-off trial. During morning stand-ups, we open LiveAgent to check for blockers instead of sending a status email, which is the only relevant context for this review. It saves us time by showing the task owner right on the card, so we ask “who owns this?” far less often. I’d recommend it to a similar shop without hesitation. You might consider covering these topics to make your review even more helpful:. Pros I’d recommend LiveAgent to anyone turning a client kickoff into a dated task list that same afternoon. Comments stay right on the task — not in a side chat — so decisions stay connected to the work. End-of-week status updates that used to be written recaps are now just filtered lists of what’s moved. Cons I do not have a real complaint. LiveAgent covers the job we bought it to do and we have been happy with it. Review Source AF Alex F. President Hospitality Used the software for: 6-12 months ### "Not nearly as robust as Freshdesk" May 3, 2026 3.0 Not great, sadly. We switched from Freshdesk because of a steep increase in price, but quickly learned that you get what you pay for. Pros It was well priced, although unfortunately the functionality is not great compared to Freshdesk, which we switched from. It has a few great features - one in particular is the ability to "postpone" a ticket until a certain date, but lacks many other. Cons It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance. Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge." Even closing a number of tickets at once in LiveAgent is painful, as it requires approving the step THREE times. I asked Customer Service to change that, but they think it's how it should be. In general, Freshdesk was a much more robust product and we are considering switching back to it at the end of our contract - which we asked to terminate shortly after onboarding but we were told we could not do. I believe a company should hold its customer because they provide great value, not because they are stuck in a contract. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Because of the skyrocketing cost of Freshdesk Review Source Keith O. Owner Computer Hardware Used the software for: I used a free trial ### "Ok to start" July 10, 2026 3.0 It started as a promising endeavor but it ended in horror as the incorrect answers hurt business and had to end it quickly. Pros Ease of use is a big factor of trying this software. Notifications were a great help with the live chat. Cons Live chat did not always give correct answers as instructed. Customer Service was lack luster in helping. Review Source VR Verified Reviewer Article assistant Accounting Used the software for: 6-12 months ### "A Reliable All-in-One Helpdesk with Room for Polish" April 19, 2026 5.0 My overall experience with LiveAgent has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. Pros LiveAgent stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. Cons While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing LiveAgent LiveAgent offered a better balance between pricing and features. Compared to Intercom, it was significantly more affordable, and compared to Freshdesk, we found its ticketing system and live chat capabilities more robust for our use case. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We switched primarily due to high costs and increasing complexity. Zendesk was powerful, but it felt overpriced for our needs. We wanted a solution that offered similar core features with better value for money and simpler day-to-day management. Review Source VR Verified Reviewer Senior Voice Implementation Telecommunications Used the software for: 6-12 months ### "Flexible Omnichannel Support Across Email, Chat, and Voice" May 11, 2026 4.0 LiveAgent excels by merging all media channels into one platform, streamlining your entire workflow. Pros Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking. Cons We’re still configuring the system to automatically detect related tickets, unlocking deeper insights soon. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent LiveAgent provides a far better system compared to basic email, offering professional tracking and a built-in call center for a fraction of the price of competitors. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) LiveAgent provides a far better system compared to basic email, offering professional tracking and a built-in call center for a fraction of the price of competitors. Review Source Kamlesh M. marketing consultant Market Research Used the software for: 6-12 months ### "Perfect customer management software for medium businesses" May 19, 2026 5.0 Overall liveagent has been a great business partner in customer support sector for us, haven't had any major problems with them, their pricing is pretty affordable. Pros Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent. Cons Haven't found anything about liveAgent which we have had problems, its been great experience with liveagetnt Alternatives considered [Fin](https://www.capterra.com/p/10031266/Fin/) Reason for choosing LiveAgent Pricing and liveagent provides more tools in same subscription while intercom charges for everything Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) The pricing is the main reason of the switch from z Review Source Abhishek Kumar T. Chief operational officer Media Production Used the software for: 6-12 months ### "perfect tool for team customer management" May 11, 2026 5.0 Liveagent had been our main tool from last 6 months, it provides value for money, enough features and its easy to use even for the new team members. Pros Their features, liveagent help us manage every customer interaction. the best thing is that we can use it on multiple devices so we do not miss any client enquiry. Cons the only problem i face with liveagent is their customer support, its little bit slow specially on weekends. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Pricing was the main reason we chose liveagent over zendesk, we are a mid size startup and liveagent fit our budget Review Source DL Denis L. Customer service rep Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Liveagentden" September 18, 2026 5.0 live chat tools, ticket management, affordability, and ability to manage multiple communication channels from one platform. Pros Robust multi-channel ticket management and automation features. Good value compared to higher-priced competitors such as Zendesk and Intercom. Cons User interface can feel somewhat outdated compared to newer platforms. Some advanced features require higher-tier plans. Review Source FM Francesco M. CEO Consumer Electronics Used the software for: 2+ years ### "14 Years with LiveAgent: A Reliable and Continuously Evolving Support Platform" April 29, 2026 5.0 We have been LiveAgent customers since 2012, back when the platform was also available as a self-hosted PHP script. Over the years, we’ve seen the product evolve significantly while maintaining a strong focus on usability and reliability. We’ve consistently used LiveAgent as our primary ticketing system for customer support, and it has proven to be a solid and dependable solution. Early on, we also contributed to the Italian translation of the platform, which reflects how closely we’ve followed its development. As our needs grew, we integrated additional features such as the IVR system offered by LiveAgent. This has turned out to be an extremely useful addition, allowing us to manage customer communication more efficiently across multiple channels. Pros Intuitive and user-friendly interface Wide range of features and deep customization options High platform stability and reliability Continuous improvements and frequent updates Seamless integration of advanced tools like IVR Cons It’s honestly difficult to point out real downsides. Over 14 years of use, LiveAgent has consistently released updates and improvements that have addressed virtually all issues. Any minor limitations tend to be resolved very quickly. Review Source TT Titus T. Administrative Manager Financial Services Used the software for: 2+ years ### "Efficient All-in-One Support Tool with a Small Learning Curve" April 30, 2026 5.0 Overall, my experience with LiveAgent has been positive. It’s a reliable tool that brings all customer communication into one place, which makes daily tasks much easier. While there’s a bit of a learning curve and the interface can feel busy at times, once you get used to it, it really helps streamline support and improve response times. Pros I really like how easy LiveAgent makes it to manage everything in one place. The live chat is fast, the ticketing keeps things organized, and it saves me a lot of time dealing with customer queries. It just makes support feel more efficient and less stressful. Cons What I liked least about LiveAgent is that the interface can feel a bit cluttered at times, especially when handling multiple tickets. It also takes a while to fully learn all the features, and some customizations aren’t as intuitive as they could be. Review Source SG Susan G. Singer Entertainment Used the software for: 1-2 years ### "Turning Customer Chaos into Clarity" January 11, 2026 5.0 my experience with LiveAgent has been good. Once I got used to it, it became a really helpful tool for handling customer support smoothly. Pros I liked that LiveAgent keeps all customer messages in one place, making it easy to reply quickly. It’s simple to use and helps manage support without stress. Cons It can be a bit confusing at first because of all the options, so it takes some time to get used to. Review Source BT Brett T. GM E-Learning Used the software for: 2+ years ### "It's great to see the improvements ..." October 3, 2025 5.0 Really enjoying learning the new features and improved versions of the old ones. Is not too complex to work out the set-up and Support are readily available. One thing I have noted is that LA has been a round for years in this space and have always represented excellent value - and that has increased in my view. Pros Used Live Agent a few years ago but decided to look at it when a new need came up. Could not believe how it had improved - amazing! So many more features that made it more powerful and still at the same price per seat which is huge value! It has always been intuitive to use and managing tickets is still straight forward. Support is proactive as I have been guided through the set-up process without having to ask - and this just make sit easier to support our own clients. I guess the big change these days is the use of AI and I am looking forward to getting into using the automations. Cons I am still enjoying reconnecting with the platform but one thing I am yet to discover the ability to create "funnels" to direct tickets to specific topics of concern. I see Departments maybe the way forward in this space. Review Source VR Verified Reviewer Articled Assistant Accounting Used the software for: 6-12 months ### "Good Tool for Daily Customer Support" April 19, 2026 5.0 My overall experience with LiveAgent is very good. It really helps me manage all customer messages in one place, so I do not miss anything. Before it was confusing with emails and chats but now everything is organized. It makes my work easier and I can reply faster. I feel more relaxed because I know all tickets are tracked properly. Pros The best thing I like is the ticket system. It keeps all customer queries in order and easy to handle. Live chat is also very helpful because I can give quick replies to customers. It improves my productivity and saves time. Also it is easy to use once you understand it. Cons One thing I do not like is limited customization. I want more options to change colors or design to match my website. Also in the beginning it was little confusing to understand all features. But after some time it becomes okay. Review Source Cole W. Director, Digital Marketing Utilities Used the software for: 2+ years ### "Budget Friendly Social Media Responding Tool" April 30, 2026 4.0 The overall experience with LiveAgent has been great, as for mentioned the product does what we need it to do and easily integrates into Facebook's messenger serving as a great tool for our Customer Service team to manage responses too. Pros Value for money. LiveAgent is an easy to use tool, for responding too social media complaints. Interface is fairly easy, as well as it's connecting ability. Cons The actual chat ability is great, however note that LiveAgent is a jack of all trades as a tool and master of none. This means the interface can be a bit clunky at times and the reporting is limited. Review Source SK Sourabh K. Operations Analyst Consumer Services Used the software for: 1-2 years ### "Customer support platform with minimum investment" July 29, 2025 4.0 The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's why after installing liveagent we are able to automate lots of customer support challenges and build a better relationship with them with minimum resources investment Pros As we belong from a service industry thats why we get different types of messages from different platforms like emails, socialmedia and websites. We also need to cater all of our customers from a platform, So liveagent helps us in connecting with them and give them proper resolution in real time Cons The main challenge of this tool is its flexibility as it does not work well with the mobile devices and it is mostly designed to work in desktop and laptops the complete application functions will only in a web browser and this limits it's usability from different parts of the world by different employees Review Source Response from QualityUnit August 20, 2025 Hello Sourabh, thank you very much for your review! We are glad to hear that LiveAgent's automation features made your customer support operations more efficient! :) Thank you also for your feedback regarding the mobile app. We believe that LiveAgent and its multiple features are best utilized in a desktop setting, but we understand the need to always be there for your customers, even on-the-go. The mobile app is here for those cases. Rest assured that your feedback has been noted and will be passed on to our product team! - All the best, the LiveAgent team DD Daniel D. Director of Product Financial Services Used the software for: 2+ years ### "Simple to use, complex in possibilities" April 29, 2026 5.0 We use liveAgent for our full B2C and B2B support, incident reporting and pooling and centralizing of communications Pros It is an easy to use tool framework with multiple tools to enhance client support interaction. Fast onboarding of new employees using the tool Cons Not really much I can complain. The API integration could be more improved to implement the agent work in native applications Review Source AJ Arpita J. Account Manager Computer Software Used the software for: 2+ years ### "All in one communication hub" May 23, 2026 5.0 Pros LiveAgent easily turns every chat and call into a ticket. It is a robust hub for management of multichannel communications. Cons Interface looks like software from a decade ago and setting up rules feels robotic and rigid at times. Review Source AI Amy I. Senior E-Learning Specialist E-Learning Used the software for: 1-2 years ### "Great for small companies!" April 29, 2026 5.0 We've loved it for the past two years. It's great for our smaller company size and the amount of requests we get. Pros We love the ease of setting it up and the user experience on their end and our end. It's great for customer service and has some great functionality. It's also more affordable than a lot of other options out there. Cons Nothing - it's been absolutely great. Their service is also great if you have a question or concern. No complaints! Review Source MESHVKUMAR P. IT Associate Information Technology and Services Used the software for: I used a free trial ### "Feature Rich Help Desk Platform for Managing Customer Support Efficiently" March 26, 2026 5.0 Overall, I am having good experience with LiveAgent. It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times. Pros LiveAgent is a very helpful in customer support platform, as it allows various communication channels such as email, live chat, social media, and calls into one place dashboard. I really like the ticket handling system & live real time chat feature that help teams respond faster and keep track of customer conversations easily. Cons Only one thing that can be enhanced is the mobile experience, as some of features are more limited as compared to laptop version. Review Source Pushkar D. MIS Analysis Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "A Simple and Reliable Customer Support Tool" February 1, 2026 4.0 LiveAgent all in one ticketing system has really helped us respond faster and work better between teams. Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient. Pros The AI auto-reply helps us give quick responses to customers, and the integrations make it simple to manage all conversations from one platform. The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly. Cons We have not faced any glitches while using LiveAgent. It makes customer service easier and helps us build customer loyalty Review Source RM Rian M. Founder Marketing and Advertising Used the software for: Less than 6 months ### "The Best Helpdesk for Marketing Agencies " December 2, 2025 5.0 LiveAgent allows us to keep track of tickets and resolve problems quicker. This is definitely a solution for a marketing agency with a huge client base. The ui is outdated by my team personally likes it however some areas do need some improvement. Pros LiveAgent has a lot of features that i use. the pricing is perfect compared to other help desk products. The support team have been responsive. Managing tickets is easy to navigate. Cons The mobile responsiveness could be slightly better. The ui is a little outdated compared to competitors however it still gets the job done. Review Source RC Ridhima C. Copywriter Marketing and Advertising Used the software for: Less than 6 months ### "Master of consolidated communication channels " May 28, 2026 5.0 Pros Live agent stands out for its universal inbox which merger multiple communication channels into one continuous feed. Cons The user interface feels a bit outdated compared to its competitors and setting up advanced routing rules is a bit complicated. Review Source AT Aryan T. Business Development Marketing and Advertising Used the software for: I used a free trial ### "Anti-thyroid medicines" April 5, 2026 4.0 Pros LiveAgent centralizes chats and tickets, fast live chat, easy tracking, and helpful automation that saves time and keeps support organized. Cons LiveAgent setup takes time, UI feels slightly cluttered at first, and some advanced features need a learning curve to use effectively. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.