--- title: "LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is LiveAgent the right Help Desk solution for you? Explore 1787 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/102188/LiveAgent/reviews/" page_type: "reviews" language: "en" --- LiveAgent 4.7 (1787) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 4th, 2026 # Reviews of LiveAgent Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Jacopo R CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner.“ May 3, 2026 RM Robert M Support EngineerTelecommunications, 2 - 10 employeesUsed the software for: 6-12 months. “It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the rich text editor can be frustrating at times; specifically, the inability to easily create or edit tables makes organizing complex data for customers more difficult than it should be“ April 29, 2026 SD Seema D CRMFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “LiveAgent offers an all-in-one platform with easy ticket management, fast live chat, helpful automation, simple interface, and useful analytics, making customer support efficient and organized.“ April 25, 2026 PD Praveen D Customer Support ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “UI can feel outdated, initial setup is time-consuming, advanced features have a learning curve, and integrations are limited.“ April 14, 2026 SD Seema D CRMFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “It streamlined our customer communication by bringing multiple channels into one platform, making support faster and more organized. While there is a slight learning curve and some limitations in advanced features, it remains a reliable and cost-effective solution for managing customer interactions efficiently.“ April 25, 2026 LD Lukáš D CEOSecurity and Investigations, 11 - 50 employeesUsed the software for: More than 2 years. “However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution.“ April 30, 2026 MA Marykate A Management AssoicateComputer Hardware, 201 - 500 employeesUsed the software for: 6-12 months. “The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing multiple communication channels from one unified inbox.“ April 29, 2026 LD Lukáš D CEOSecurity and Investigations, 11 - 50 employeesUsed the software for: More than 2 years. “Additionally, we have been experiencing an inconsistent document rendering bug for over a year — documents sometimes display correctly and sometimes don't.“ April 30, 2026 ## Showing most helpful reviews Showing 1-25 of 1787 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacopo R. CEO Information Technology and Services Used the software for: 2+ years ### "An essential tool that has transformed our customer support" May 3, 2026 5.0 We have been using LiveAgent for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. Pros The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. Cons The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing LiveAgent Better price and more freedom from a specific platform (Zoho in the case) Review Source SS Scott S. VP Photography Used the software for: Less than 6 months ### "Great (new to us) product" May 3, 2026 5.0 The customer service is amazing and they have been there to help with any questions we may have. The UI is fairly simple, so we didn't have many questions to start, but they were there to onboard us and get us up and running quickly. Pros LiveAgent has been great from the first time we reached out through onboarding. The simple interface makes for easy navigation and the integration with 2talk keeps emails and phone calls in the same place. Our team loves it! We have become more efficient since we started and are looking to add on additional features to improve our customer service even more. Their customer support is great. Whenever we have had a question they are quick to answer. Being able to assign and sort the tickets is simple and the value of the product you get is amazing. They could charge more, but we're so happy they don't. Cons I am not sure there was anything we didn't like, but we will keep you posted if we find anything worth reporting. ;) Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent The price was right. The features we needed were included and the interface was simpler. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Customer service at our previous vendor was atrocious. Review Source Keith O. Owner Computer Hardware Used the software for: I used a free trial ### "Ok to start" July 10, 2026 3.0 It started as a promising endeavor but it ended in horror as the incorrect answers hurt business and had to end it quickly. Pros Ease of use is a big factor of trying this software. Notifications were a great help with the live chat. Cons Live chat did not always give correct answers as instructed. Customer Service was lack luster in helping. Review Source VR Verified Reviewer Senior Voice Implementation Telecommunications Used the software for: 6-12 months ### "Flexible Omnichannel Support Across Email, Chat, and Voice" May 11, 2026 4.0 LiveAgent excels by merging all media channels into one platform, streamlining your entire workflow. Pros Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking. Cons We’re still configuring the system to automatically detect related tickets, unlocking deeper insights soon. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent LiveAgent provides a far better system compared to basic email, offering professional tracking and a built-in call center for a fraction of the price of competitors. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) LiveAgent provides a far better system compared to basic email, offering professional tracking and a built-in call center for a fraction of the price of competitors. Review Source SA Success A. Office Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Team collaboration " May 26, 2026 5.0 LiveAgent has a simple and customizable user interface that makes navigation easy. Its shortcuts for filters, reminders, and tasks improve efficiency and help streamline daily workflows. The auto-hide option also enhances confidentiality by protecting sensitive information. Pros LiveAgent offers a highly effective service experience with a clean and intuitive interface, along with a strong set of useful features. It supports multiple languages, which helps us serve international customers and maintain credibility across different regions. It also automatically translates articles, removing the need to manually create separate versions for each language. With its AI capabilities, it suggests relevant articles to both agents and customers, helping improve response speed and accuracy. In addition, it can anticipate what customers are searching for and proactively surface helpful answers, improving overall support efficiency. Cons LiveAgent enables effective team collaboration through shared ticket handling, internal notes, and smooth escalation processes. There are no notable shortcomings or disadvantages. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) LiveAgent is very easy to use compared to other similar tools, offering a more straightforward and user-friendly experience. Review Source AF Alex F. President Hospitality Used the software for: 6-12 months ### "Not nearly as robust as Freshdesk" May 3, 2026 3.0 Not great, sadly. We switched from Freshdesk because of a steep increase in price, but quickly learned that you get what you pay for. Pros It was well priced, although unfortunately the functionality is not great compared to Freshdesk, which we switched from. It has a few great features - one in particular is the ability to "postpone" a ticket until a certain date, but lacks many other. Cons It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance. Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge." Even closing a number of tickets at once in LiveAgent is painful, as it requires approving the step THREE times. I asked Customer Service to change that, but they think it's how it should be. In general, Freshdesk was a much more robust product and we are considering switching back to it at the end of our contract - which we asked to terminate shortly after onboarding but we were told we could not do. I believe a company should hold its customer because they provide great value, not because they are stuck in a contract. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Because of the skyrocketing cost of Freshdesk Review Source Kamlesh M. marketing consultant Market Research Used the software for: 6-12 months ### "Perfect customer management software for medium businesses" May 19, 2026 5.0 Overall liveagent has been a great business partner in customer support sector for us, haven't had any major problems with them, their pricing is pretty affordable. Pros Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent. Cons Haven't found anything about liveAgent which we have had problems, its been great experience with liveagetnt Reason for choosing LiveAgent Pricing and liveagent provides more tools in same subscription while intercom charges for everything Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) The pricing is the main reason of the switch from z Review Source JM Jean-Paul M. Unit Manager Government Administration Used the software for: 2+ years ### "Best Helpdesk system available" April 29, 2026 5.0 We use LiveAgent since 2016 and it allows us to easily manage all complaints in a rapid manner. As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be resolved as compared to the traditional thinking of slow processes with Government tasks ;-) Pros The ease of use of Live Agent is great. As compared to simple e-mail usage, it offers a greater possibility of Management of incoming e-mails (complaints, requests). W Cons Sometimes new features are made available without prior notification or features that change good habits and practices and turn them at first sight into more difficult process or tedious procedure adaptation. However this is a very higlevel negativ complaint Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing LiveAgent Best price/feature relationship. Quick return from support for offering Europe GDPR compliant solution Review Source PB Paul B. Community manager Information Services Used the software for: 2+ years ### "We've been using LiveAgent for almost a decade now." April 29, 2026 5.0 Excellent customer support tool with tickets support, tracking, multiple agents / accounts, all you need for your business!!! Pros Most versatile and modern customer support tool we have been using for more than a decade already! We use it mostly for two customer support agents and all tickets management, follow ups, dashboard, has been working perfectly for us for years! Cons We got it in AppSumo offer so maybe pricing is something to check nowadays, although value is a no brain Alternatives considered [Parrot Cloud Call Center](https://www.capterra.com/p/150341/Parrot-Cloud-Call-Center/) Reason for choosing LiveAgent I was not making the decision but I suggested LiveAgent to the company. Review Source Abhishek Kumar T. Chief operational officer Media Production Used the software for: 6-12 months ### "perfect tool for team customer management" May 11, 2026 5.0 Liveagent had been our main tool from last 6 months, it provides value for money, enough features and its easy to use even for the new team members. Pros Their features, liveagent help us manage every customer interaction. the best thing is that we can use it on multiple devices so we do not miss any client enquiry. Cons the only problem i face with liveagent is their customer support, its little bit slow specially on weekends. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Pricing was the main reason we chose liveagent over zendesk, we are a mid size startup and liveagent fit our budget Review Source SG Shivbhadrasinh G. Co-Founder Computer Software Used the software for: 2+ years ### "Solid Helpdesk That Keeps Our Ecommerce Support Running Smoothly" April 30, 2026 5.0 We're an ecommerce agency, so our support team deals with everything from pre-sales questions to technical troubleshooting on a daily basis. LiveAgent has been our go-to helpdesk for managing all of this. Setting it up was straightforward, and new team members pick it up quickly without much training. Over time, it has helped us bring down our response times and stay on top of tickets without things slipping through the cracks. It's not perfect, but it does what it promises reliably. For a team our size, it hits the sweet spot between having enough features and not being overly complicated. Pros LiveAgent brings all our communication channels together in one place. Whether a customer reaches out via email, live chat, phone, or social media, everything lands in a single inbox. This has made a huge difference for our ecommerce support team. The live chat widget is really fast and doesn't slow down our websites, which matters a lot when you're running online stores where every second of load time counts. We also love how the ticketing system handles routing, SLAs, and department assignments automatically. It saves us a lot of manual effort. For what you pay, the feature set is genuinely impressive. Automation rules for tagging and ticket assignment have helped us scale without needing to hire additional agents right away. Cons The reporting section feels limited when you're managing support for multiple clients. We'd like more flexibility with custom dashboards and detailed metrics per account. The interface works fine but looks a bit outdated compared to newer tools on the market. During big sale events when ticket volume spikes, we've noticed some slight delays in loading. Also, the integrations with ecommerce platforms like Magento and Shopify are fairly basic. We'd appreciate deeper native connections that go beyond simple plugins. Review Source TT Titus T. Administrative Manager Financial Services Used the software for: 2+ years ### "Efficient All-in-One Support Tool with a Small Learning Curve" April 30, 2026 5.0 Overall, my experience with LiveAgent has been positive. It’s a reliable tool that brings all customer communication into one place, which makes daily tasks much easier. While there’s a bit of a learning curve and the interface can feel busy at times, once you get used to it, it really helps streamline support and improve response times. Pros I really like how easy LiveAgent makes it to manage everything in one place. The live chat is fast, the ticketing keeps things organized, and it saves me a lot of time dealing with customer queries. It just makes support feel more efficient and less stressful. Cons What I liked least about LiveAgent is that the interface can feel a bit cluttered at times, especially when handling multiple tickets. It also takes a while to fully learn all the features, and some customizations aren’t as intuitive as they could be. Review Source VR Verified Reviewer Account Executive Computer & Network Security Used the software for: 6-12 months ### "Very helpful tool for managing customer support easily" April 29, 2026 5.0 My overall experience with LiveAgent is very good. It has really helped me manage all customer communication in a better way. Now everything is in one system so work becomes more organized and less stressful. I can reply faster and keep track of all tickets properly. After using it for some time I found it very easy and comfortable to work with. It has improved my efficiency and made customer handling much smoother Pros I liked most about LiveAgent is that everything comes in one place, which makes my work much easier. Before using it, I had to check emails chats and other platforms separately and it was quite confusing. But now everything is properly organized so I do not miss any customer message. The live chat feature is very useful because I can reply quickly and customers feel more satisfied. The ticket system is also very Good because it helps track each query clearly. I also liked that it supports multiple channels and is flexible according to our needs. Cons One thing I did not like much is that in the beginning it was a little difficult to understand all the features. There are many options so it takes some time to get used to it. Review Source VR Vishal R. Customer Support Executive Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Best customer support and interaction tool for businesses" May 8, 2026 4.0 According to my experience live agent help us in providing the best customer support for our company and create a good relationship with our clients all over the world wearable to respond to complaint tickets just in few minutes Pros I have been one of the oldest user of liveagent because this is a tool that provides best customer support and livechat at same time. You just need to login through your email id and do the initial setup and then you are ready to go for bulk interactions. Cons Live agent is not compatible with mobile devices and this is something that I think that the developers should work on. Also they do not provide any application for this software. It is completely functional on only browsers and web versions. Review Source VR Verified Reviewer Articled Assistant Accounting Used the software for: 6-12 months ### "Good Tool for Daily Customer Support" April 19, 2026 5.0 My overall experience with LiveAgent is very good. It really helps me manage all customer messages in one place, so I do not miss anything. Before it was confusing with emails and chats but now everything is organized. It makes my work easier and I can reply faster. I feel more relaxed because I know all tickets are tracked properly. Pros The best thing I like is the ticket system. It keeps all customer queries in order and easy to handle. Live chat is also very helpful because I can give quick replies to customers. It improves my productivity and saves time. Also it is easy to use once you understand it. Cons One thing I do not like is limited customization. I want more options to change colors or design to match my website. Also in the beginning it was little confusing to understand all features. But after some time it becomes okay. Review Source SK Sourabh K. Operations Analyst Consumer Services Used the software for: 1-2 years ### "Customer support platform with minimum investment" July 29, 2025 4.0 The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's why after installing liveagent we are able to automate lots of customer support challenges and build a better relationship with them with minimum resources investment Pros As we belong from a service industry thats why we get different types of messages from different platforms like emails, socialmedia and websites. We also need to cater all of our customers from a platform, So liveagent helps us in connecting with them and give them proper resolution in real time Cons The main challenge of this tool is its flexibility as it does not work well with the mobile devices and it is mostly designed to work in desktop and laptops the complete application functions will only in a web browser and this limits it's usability from different parts of the world by different employees Review Source Response from QualityUnit August 20, 2025 Hello Sourabh, thank you very much for your review! We are glad to hear that LiveAgent's automation features made your customer support operations more efficient! :) Thank you also for your feedback regarding the mobile app. We believe that LiveAgent and its multiple features are best utilized in a desktop setting, but we understand the need to always be there for your customers, even on-the-go. The mobile app is here for those cases. Rest assured that your feedback has been noted and will be passed on to our product team! - All the best, the LiveAgent team Paras G. Senior customer support Computer & Network Security Used the software for: 1-2 years ### "The most useful software for for customer support team" December 20, 2025 4.0 The software was overall an great experience, we are getting most of the features we need to manage and the integrations are pretty easy to manage. Pros Their integrations to almost every software we use shopify, mailchimp and even stripe. also their support was great and most of our tickets were resolved within 24 hours. Cons There are no major cons i have found about liveagent. if there was i wasnt writing this review for them. Review Source AV Aman V. Product Manager Consumer Goods Used the software for: 6-12 months ### "My experience using Liveagent at Workplace " November 13, 2025 5.0 I am product manager at Tata Clique and we sell numerous of consumer end products in our platform. So instant solution to our customers queries are must. With liveagent we frequently give tickets to our customers for their complaint. We can make omni channel talks through email and social media sites. Our main focus is give customer best solution if they purchase our products and in that case liveagent helps us to reply them instantly. Pros Live agent is a great platform for our company since we sale products on e-commerce platform and promote our websites at various social media platforms what live agent does is to make our communication easy with our customers. It helps us to manage support tickets, live chats, social media questions with our customers. It helps us to frequently connect with our clients and help us more to grow our business. Cons There is nothing to be dislike about liveagent I am using this software from a long time. I have find that the app might get complex for the first timers but when you start using it and dive in more then you understand the liveagent more. I can say the learning curve is not so easy. Review Source JS Josh S. President Wholesale Used the software for: 2+ years ### "LiveAgent - great chat agent" April 29, 2026 5.0 Great! LiveAgent has been a nice improvement for our company. It makes it easy to connect with our customers. Pros Way to connect with our customers on their terms, and chat is a nice method and LiveAgent does a good job to make that happen. Cons Mobile app could improve a bit, it seems a little bit outdated. but otherwise I think it's a fine system. Review Source TM Tammy M. Owner Retail Used the software for: 6-12 months ### "Fantastic liveagent app" May 21, 2025 5.0 Overall experience was famtastic I thought it was perfect that you keep all interactions with clients so i could go back and review and see what other representatives have helped them with in thebpast Pros I liked the liveagent app because its easy to install and setup on my webpage. I liked that it was simple to use install and kept all records of interactions with cliets. Cons I liked everything about it but i wish i could change the icon color to blend with my website. I also would have liked to change the icon. Review Source Response from QualityUnit May 23, 2025 Hi Tammy, thank you so much for your review! It's great to hear that you have been satisfied with LiveAgent so far. If you are reffering to the LiveAgent live chat button displayed on your website, it comes in several design options to choose from, so hopefully, you can find one which suits your style! If you need help with setting this up, or with anything else, our support team is here for you 24/7! - All the best from the LiveAgent team NS Natalia S. Salesforce Developer Information Technology and Services Used the software for: 2+ years ### "A great tool for customer support " May 20, 2025 4.0 LiveAgent has been key to unifying these interactions, allowing us to provide a more streamlined and efficient service.In terms of overall experience, LiveAgent has been a positive for our day-to-day operations. The system is stable, and we appreciate its flexibility. The seamless integration with other marketing tools we use has also been a big plus. Pros LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the information in one place and improving both the agent and customer experience. Automation features, such as predefined messages and automated workflows, have allowed us to reduce response time and focus our efforts on more complex cases, increasing our overall productivity. Cons The interface customization, while effective, can be a somewhat laborious process. And the reporting dashboard, while valuable, could benefit from a more intuitive interface to facilitate data interpretation. Review Source Response from QualityUnit June 10, 2025 Hi Natalia, thank you so much for your review! We appreciate all the positive feedback, as well as the points which suggest some room for improvement. We hope that you'll stay satisfied with LiveAgent for a long time to come, and if you ever need asssitance, our support team is here for you 24/7! - Wishing you all the best, the LiveAgent team VG Valentína G. Support Specialist Information Technology and Services Used the software for: 2+ years ### "Staffino support agent review" June 17, 2025 4.0 Pros Easy to navigate usage, well-organized board, possibility to tag, add a field, create a task in Jira Cons It logs me out very often and I have to log in again (sometimes several times per hour). There is no board available where I can see exactly which tickets I worked on during the day and how much time I spent on them (I believe this is only available for admin accounts – but this information would also be helpful for basic agents to track their logged time). Review Source Response from QualityUnit July 8, 2025 Hi Valentína, thank you very much for your review and for your feedback. We appreciate it a lot, and your feedback has been dully noted! We're sorry to hear about the frequent log-outs – please feel free to report this issue to us next time you encounter it, and we'll try to look into the problem and find an explanation. Some log-outs are a normal part of LiveAgent's security, but they should not be happening way too often. Thank you, and please feel free to reach out if you ever have questions or need support! - All the best, team LiveAgent Brittni Harpole C. Customer Service Representative Machinery Used the software for: 2+ years ### "LiveAgent makes the way for attaining peak performance in customer support services." March 6, 2025 5.0 In our customer support department, LiveAgent has given us the most glorious experience which has enabled us to offer our customers with refined support services. LiveAgent allows us to have a wide range of channels through which customers can reach out for assistance. LiveAgent has allowed us to minimize our response time to customers requests. Pros LiveAgent has a simple and neatly designed user interface which makes it easy and quick to navigate through when offering support services. Its integration with our other customer engagement platforms helps us to consolidate our support services into one platform. LiveAgent great analytics tools provide us with insightful performance reports which guide us on how to improve our support services delivery. It has a quick live chatting tool with an auto-reply function that help speed up our response time. Cons There has been no aspect of LiveAgent that is not satisfying. We have not encountered any problems or anything to dislike. Review Source Response from QualityUnit March 24, 2025 Hi Brittni, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer support. Don't hesitate to contact our support team via chat or at support@liveagent.com if you have any questions or issues - we're here for you 24/7! -LiveAgent team Peter K. Business Development Manager Market Research Used the software for: 2+ years ### "State-of-the-art customer support solution that streamlines out customer communication and interactions " February 25, 2025 5.0 Live Agent help us conduct realtime interviews and surveys, providing us with instant feedback and insights. These is useful in understanding our customers needs and preferences which enable us to improve our services . Additionally , it helps build and maintain strong ties with our customers and stakeholders Pros Live Agent is affordable and it's implementation in our organization was flawless. For us the proactive live chat and the ticketing system are the star of they show. They provide us with comprehensive communication tools help manage and organize customer enquiries from emails, social media, websites into a single chat box . Tickets makes it easy to identify each enquiry and personalized responses and quickly give feedback. We also appreciate the performance reports that help us understand how our customers are using our services and help us boost our customer support . Live Agent has embedded robust privacy and security features that help us communicate securely and protect our customer data Cons Network hitches usually cause delays and disruption of our customer interaction. Long wait times l especially for sensitive issues lead to frustration and negative customer experiences.. Review Source Response from QualityUnit March 6, 2025 Hi Peter, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer support. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team DS Dilak S. Senior Experience Designer Design Used the software for: 2+ years ### "Most Sophisticated Help Desk and Customer Support Program of All Times" March 4, 2025 5.0 Pros LiveAgent enables me to communicate seamlessly with customers via live chat which boost customer satisfaction. Availability of ticketing tools convert customers inquiries into real-time trackable and manageable support tickets. Cons Ever since 2021 when I implemented LiveAgent, I have never encountered challenging aspects. Review Source Response from QualityUnit March 5, 2025 Hi Dilak, Thank you very much for your review. We are glad to hear you have been satisfied with LiveAgent for many years and that it has been beneficial to your work and customer service. Our team is here for you 24/7 in case of any questions! -LiveAgent team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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