--- title: "LiveAgent Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LiveAgent Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/102188/LiveAgent/" page_type: "product" language: "en" publication_date: "2026-10-13" --- # LiveAgent Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LiveAgent ## What is LiveAgent? LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features. Start with a 1-month free trial, no credit credit card needed. ## What is LiveAgent used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 1,789 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Pros & cons Centralized omnichannel support hub Intuitive and accessible interface Frequent technical disruptions Cumbersome email workflow limitations Starting price $15 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Call Center / 2026 - Customer Service / 2026 - Help Desk / 2026 - Knowledge Base / 2026 - Live Chat / 2026 - Call Tracking / 2025 - Contact Center / 2025 - Conversational AI Platform / 2025 - Customer Engagement / 2025 - Customer Success / 2025 - Issue Tracking / 2025 - Knowledge Management / 2025 - Portal / 2025 Our "Best of" badge program showcases products with the highest ratings... - Social CRM Tools / 2026 Our "Best of" badge program showcases products with the highest ratings... - Customer Support / 2026 ## LiveAgent alternatives Highest Rated [4.5 (3,494)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (18,813)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.4 (4,094)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (832)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/102188/LiveAgent/alternatives/) ## FAQs about LiveAgent Overview ### What problems does LiveAgent solve? LiveAgent solves fragmented customer support workflows by turning email, live chat, phone, social media, and web forms into trackable tickets in one inbox. Routing, department assignments, SLAs, tags, templates, and automated replies prevent missed requests and manual handoffs. E-commerce, customer service, sales, and small support teams benefit from faster responses and balanced workloads. Answer based on 1114 reviews Overview ### Which roles and teams benefit most from LiveAgent? LiveAgent is most used by business owners, executives, and directors who oversee customer service performance and support costs. Customer service representatives and support teams manage tickets across channels, while IT managers, developers, and product teams handle technical requests. Operations, sales, and marketing managers coordinate customer communications and follow-up work. Answer based on 1696 reviews Overview ### What company size and industries is LiveAgent built for? LiveAgent serves startups, small businesses, and enterprises, with small businesses comprising 77% of reviewers and Information Technology and Services leading at 12%. It also supports e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail, while Marketing and Advertising and Computer Software each represent 7% of reviewers. Answer based on 1789 reviews Features and Usability ### What are the key features of LiveAgent? LiveAgent includes support ticket management for assigning, tracking, and resolving customer requests, with real-time notifications for urgent matters. It provides live chat and messaging, plus multichannel communication that brings email, phone, and voicemail interactions together. Mobile access supports customer response from anywhere, while reporting and chat history help teams review service activity. Answer based on 145 reviews Pricing ### How much does it cost and what fees or limitations are included? LiveAgent starts at $15 per user/month when billed annually, or $19 monthly, for the Small plan. Medium, Large, and Enterprise cost 29, 49, and 69 annually per user. A free trial is available. Reviewers value the feature-to-price ratio, though some cite per-seat billing, paid add-ons, and higher costs for small teams. Answer based on 335 reviews Integrations ### Which third-party tools and platforms does LiveAgent integrate with? LiveAgent integrates with Twitter/X, WordPress, Shopify, Slack, Twilio, and Microsoft Teams. It also connects with ecommerce, communication, and social support channels such as Mailchimp, Stripe, Facebook, Instagram, WhatsApp, Gmail, Jira, Zapier, Salesforce, and HubSpot, alongside catalog options including 3CX and Customer Portal. Answer based on 166 reviews Getting Started and Support ### How easy is it to onboard and train a team on LiveAgent? LiveAgent offers live online sessions, webinars, documentation, and videos to support team training. Reviewers report that agents, including nontechnical users, often learn daily ticket handling quickly. Admins and teams configuring automations, custom workflows, integrations, or knowledge bases may need additional time because the feature set and initial setup can feel complex. Answer based on 141 reviews Getting Started and Support ### What customer support options does LiveAgent offer, and how do users rate the experience? LiveAgent offers email/help desk, FAQ/forum, a knowledge base, 24/7 live representative support, and chat. Users often describe the interface and onboarding as intuitive, with helpful, quick responses from support staff. Some report slower email replies, particularly on weekends, and frustration when complex issues or persistent bugs remain unresolved. Answer based on 788 reviews Security ### How does LiveAgent handle data security and access control? LiveAgent uses two-factor authentication, HTTPS connections to the knowledge base, and active spam filtering to help secure accounts and communications. Access controls can limit users to work relevant to them, while downloadable deployments let organizations host data in their own cloud. Reviewers note that more granular permissions and activity logs would improve administrative oversight. Answer based on 34 reviews ## Who uses LiveAgent? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Centralized omnichannel support hub 94% positive reviews out of 583 Most reviewers find customer support features enable efficient, real-time assistance across channels, improving satisfaction, response times, and overall customer relationships. Brittni Harpole C. Customer Service Representative, 5,001 - 10,000 employees. "In our customer support department, LiveAgent has given us the most glorious experience which has enabled us to offer our customers with refined support services." Frequent technical disruptions 57% negative reviews out of 194 Most reviewers indicate bugs and issues cause occasional crashes, slowdowns, lost data, and workflow interruptions, reducing reliability during critical support tasks. Beatricia S. Sales Specialist, 501 - 1,000 employees. "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our effectiveness." Intuitive and accessible interface 94% positive reviews out of 257 Most reviewers report ease of use, highlighting the platform’s straightforward navigation, quick setup, and minimal training requirements for daily operations. Cumbersome email workflow limitations 35% negative reviews out of 128 Some reviewers describe email management as confusing, with slow response times, cluttered threads, limited notifications, and difficulties handling multiple accounts efficiently. Bryan C. Network Engineer, 2 - 10 employees. "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history." Unified social media messaging 96% positive reviews out of 73 Most reviewers describe social media integration as streamlining all customer interactions from various platforms into one interface, improving response speed and ensuring no inquiries are missed. Ojeleye T. Guest Service Agent, 201 - 500 employees. "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository." Limited mobile functionality 40% negative reviews out of 94 Some reviewers report the mobile app lacks essential features, has usability problems, and delivers a less responsive experience compared to the desktop version. Noorul A. Assistant Manager, Operations, 501 - 1,000 employees. "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage." ## Features AI summary Based on 6,967 Help Desk reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) LiveAgent supports all three of the features reviewers value most: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep customer interactions organized, allowing teams to deliver timely support and improve the overall service experience. Chat/Messaging 4.7 (104) 77.88% of 104 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 4.6 (179) 71.51% of 179 reviewers that rated this feature as important or highly important It gives you instant alerts for new tickets, chats, and emails, helping you respond quickly to customers. Reviewers indicate notifications are fast, customizable, and reliable, though some mention desktop integration with Windows could be improved for better visibility. Multi-Channel Communication 4.5 (130) 69.23% of 130 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.5 (171) 51.46% of 171 reviewers that rated this feature as important or highly important You can manage customer queries and stay connected on the go using mobile devices. Some reviewers find mobile access convenient and time-saving, but others say the app feels outdated, lacks some capabilities, and could benefit from UI improvements. Support Ticket Management 4.7 (234) 56.84% of 234 reviewers that rated this feature as important or highly important LiveAgent offers centralized support ticket handling with clear status tracking, automated routing, and unique ticket IDs. Users think it simplifies collaboration, improves response times, and enhances customer support ratings, while also integrating well with Exchange for message management. Ticket Management 4.7 (196) 61.73% of 196 reviewers that rated this feature as important or highly important With this capability, you can efficiently organize, prioritize, and track customer issues from submission to resolution. Reviewers appreciate the intuitive interface, easy ticket assignment, and streamlined teamwork, saying it helps them respond faster and manage large volumes effectively. LiveAgent 104 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - AI Text Generation: Allows users to generate text based on a text prompt. - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Artificial Intelligence: AI technologies like NLP, NLU, and/or NLG are used to analyze and process text provided by customer interactions. - Attachments/Screencasts: Documents and files can be attached to the ticket to communicate with customer issues/resolutions - Automated response: Provides tools such as auto-discovery to assist companies in automating their breach notification response. - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automation: Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling. - Autonomous Task Execution: Completes tasks independently without constant human intervention - Autoresponders: Create and automatically send premade copy in response to customer messages - Branding: Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Scripting: Provide agents with a typical response for common call subject matter - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Co-Browsing: Allows agents to join a customer's browser session and navigate through the website with them. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Community Forums: Enables users to engage with other users to solve common issues. - Conversation Archiving: Archives conversations in a separate location for later reference. - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Profiles: Record customer information, purchase history, and other notes - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Email to Case: Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket - Gamification: Games or game-like elements to track progress and reward accomplishments - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Help Desk: Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. - Inbox Management: Organize, prioritize, and manage incoming communications - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internationalization: Extend compensation configurations around the globe using flexible location profiles, multiple language options, and automatic currency conversion tools within the system. - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Knowledge Base: Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Language Detection: Identify different languages - Lead Development: Enables employees to denote potential customers. - Live Chat: Ability to chat online in real time - Macros: Allows administrators to create templated responses to frequently asked questions. - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mentions: Scours various channels for brand mentions to proactively seek reparative communications. - Messaging: Communicate using messages within the system - Mobile Access: You can manage customer queries and stay connected on the go using mobile devices. Some reviewers find mobile access convenient and time-saving, but others say the app feels outdated, lacks some capabilities, and could benefit from UI improvements. - Mobile App: Access the system via a mobile application - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Mobile User Support: System supports users that want to access system data and fuctionalyt from a mobile devide (phone and/or tablet) - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Interaction: Allows users to give natural-language instructions for browser-based tasks. - Notifications: Reliably and visibly notifies the desired audiences of the latest product updates and directs them to the relevant documentation. - Performance & Reliability: Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Phone: Connects employees with customers through a calling solution. - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Assistance: Uses webpage, tab, browsing session, or selected text context to generate responses and suggestions - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: This characteristic enables instant customer communication and quick issue resolution. Users think it’s easy to use, boosts engagement, and is vital for customer retention, though some mention occasional delays and wish for SMS options or longer chat ring times. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: It gives you instant alerts for new tickets, chats, and emails, helping you respond quickly to customers. Reviewers indicate notifications are fast, customizable, and reliable, though some mention desktop integration with Windows could be improved for better visibility. - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Searchable Articles: Makes articles in the knowledge base searchable on the web. - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social: Provides tools specifically meant for socializing and meetign with colleagues - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: LiveAgent offers centralized support ticket handling with clear status tracking, automated routing, and unique ticket IDs. Users think it simplifies collaboration, improves response times, and enhances customer support ratings, while also integrating well with Exchange for message management. - Surveys: Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Targeted Emails: Sends automated emails to further engage clients and potential clients. - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention - Team Inbox: Provides a central location for help requests, helping employees respond sooner. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Collaboration: Share and collaborate on tickets with multiple customer service representatives - Ticket Creation User Experience: User Experience of creating and submitting a ticket - Ticket Management: With this capability, you can efficiently organize, prioritize, and track customer issues from submission to resolution. Reviewers appreciate the intuitive interface, easy ticket assignment, and streamlined teamwork, saying it helps them respond faster and manage large volumes effectively. - Ticket Response User Experience: User Experience of responding and receiving a response - Tickets: Creates and assigns support tickets, scheduling them in a timely manner. - User, Role, and Access Management: Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. to both internal and external users. - Video Chat: Chat with your counterparts over the video in real time - Visitor Activity: Allows administrators to track visitor activity to understand the research that was done before turning to customer service. - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Workflow: Offers workflows to process Data Subject Access Requests to enable multiple departments to assist when complying with user access and deletion requests. - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (1,726) 4.6 Based on 1,726 reviews ## Pricing Value for money 4.6 (1519) Free Trial [View pricing plan details](https://www.capterra.com/p/102188/LiveAgent/pricing/) Small $15.00 Per User,Per Month It includes: - Advanced Reporting - API and Integrations - Customer Portal and Forum - Customer Service - Rules and Time Rules - Unlimited Email Addresses - Unlimited Ticket History - White Glove Setup Medium $29.00 Per User,Per Month It includes: - Audit Log - Unlimited Chart Buttons - Time Tracking - Social Networking - Real Time Visitors Monitor - Proactive Chat Invitations - Feedback Management - Chat Satisfaction Surveys Large $49.00 Per User,Per Month It includes: - All Started Services From Previous Packages Are Free in This Package - Call Center Support - Call Routing and Transfers - Hardware IP Phone - IVR - Unlimited Call Recordings - Video Call Enterprise $69.00 Per User,Per Month It includes: - All features from the Large plan - Dedicated key account manager - Priority support - Assisted Whatsapp integration - Custom billing setup - Scheduled release management - Service review call and reports - Up to 40 custom roles - Multileveled knowledge base - Assisted channels integration Value for money 4.6 (1,519) 4.6 Based on 1,519 reviews ## Integrations [ 3CX](https://www.capterra.com/p/158704/3CX/)[ Customer Portal](https://www.capterra.com/p/10011833/Customer-Portal/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (1538) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (1,538) 4.7 Based on 1,538 reviews ## User reviews Overall rating 4.7 Based on 1,789 reviews Filter by rating 5(1269) 4(462) 3(51) 2(6) 1(1) Mentioned topic Sorted by most recent DL Denis L. Customer service rep Transportation/Trucking/Railroad ### "Liveagentden" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 18, 2026 live chat tools, ticket management, affordability, and ability to manage multiple communication channels from one platform. Pros Robust multi-channel ticket management and automation features. Good value compared to higher-priced competitors such as Zendesk and Intercom. Cons User interface can feel somewhat outdated compared to newer platforms. Some advanced features require higher-tier plans. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Allan Ricardo D. administrador Banking ### "Atendimento ao cliente mais organizado e eficiente" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 13, 2026 Minha experiência com o LiveAgent é positiva. A ferramenta facilita bastante a organização dos atendimentos e permite centralizar diferentes canais em um único ambiente. Os recursos de acompanhamento e distribuição das solicitações ajudam a equipe a manter os atendimentos mais organizados e evitar que demandas fiquem sem resposta. Pros Fácil de usar, com boa organização dos atendimentos e recursos de atendimento multicanal. A centralização das mensagens facilita o acompanhamento das solicitações e melhora a produtividade da equipe. Cons Alguns recursos mais avançados podem exigir planos mais completos. A configuração inicial também pode demandar um pouco de tempo até que a equipe se adapte à ferramenta. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CF Christopher F. Partner and Tech Wireless ### "Happy with LiveAgent week to week" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 5, 2026 We use it as part of our regular weekly routine, not just a one-off trial. During morning stand-ups, we open LiveAgent to check for blockers instead of sending a status email, which is the only relevant context for this review. It saves us time by showing the task owner right on the card, so we ask “who owns this?” far less often. I’d recommend it to a similar shop without hesitation. You might consider covering these topics to make your review even more helpful:. Pros I’d recommend LiveAgent to anyone turning a client kickoff into a dated task list that same afternoon. Comments stay right on the task — not in a side chat — so decisions stay connected to the work. End-of-week status updates that used to be written recaps are now just filtered lists of what’s moved. Cons I do not have a real complaint. LiveAgent covers the job we bought it to do and we have been happy with it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Shivam A. Business strategist Marketing and Advertising ### "Makes our customer support easier to manage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2026 Overall LiveAgent has been a good support tool for us. Once we learned the basics, it helped us keep replies more organized and saved time compared to handling customer messages manually. Pros I like that it brings chats, emails, and tickets into one place. It’s simple to see what’s pending and reply faster without switching between different tools. Cons The interface looks a bit crowded in some areas, and new team members need a little time to get used to where everything is. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) It lacks features compared to live agent and I can't spend at two places. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Keith O. Owner Computer Hardware ### "Ok to start" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 July 10, 2026 It started as a promising endeavor but it ended in horror as the incorrect answers hurt business and had to end it quickly. Pros Ease of use is a big factor of trying this software. Notifications were a great help with the live chat. Cons Live chat did not always give correct answers as instructed. Customer Service was lack luster in helping. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Administrative tech Retail ### "Fast, efficient and easy to navigate " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 28, 2026 It's provides easy use, navigation and effective data support when I am working on a large file and have to to work on and meet deadlines . Pros Live agent provides an exceptional platform that is essential in daily talks and working under high pressures. Cons I have not had any issues navigating the software and I am able to find the assistance to organize the data together timely. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RC Ridhima C. Copywriter Marketing and Advertising ### "Master of consolidated communication channels " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 28, 2026 Pros Live agent stands out for its universal inbox which merger multiple communication channels into one continuous feed. Cons The user interface feels a bit outdated compared to its competitors and setting up advanced routing rules is a bit complicated. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AR Andhale rangnath V. Customer service associate Farming ### "LiveAgent Review: Pros, Cons, and Pricing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 27, 2026 LiveAgent is an all-in-one, multi-channel help desk software designed to centralize customer service interactions into a single, universal inbox. It seamlessly converts inquiries from email, live chat, phone calls, and social media platforms into trackable support tickets. The software is highly regarded for its lightweight, lightning-fast live chat widget, native built-in VoIP call center. cost-effective solution for small-to-midsize businesses seeking an alternative to expensive enterprise platforms like Zendesk. Pros Excellent Value for Money: It offers a rich suite of features—including ticketing, live chat, and a built-in call center—at a significantly lower price point than its main competitors. True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls. Cons Outdated user interface Weak mobile experience Limited advances analytics Costs Scale Quickly with Large Teams Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SA Success A. Office Manager Non-Profit Organization Management ### "Team collaboration " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 LiveAgent has a simple and customizable user interface that makes navigation easy. Its shortcuts for filters, reminders, and tasks improve efficiency and help streamline daily workflows. The auto-hide option also enhances confidentiality by protecting sensitive information. Pros LiveAgent offers a highly effective service experience with a clean and intuitive interface, along with a strong set of useful features. It supports multiple languages, which helps us serve international customers and maintain credibility across different regions. It also automatically translates articles, removing the need to manually create separate versions for each language. With its AI capabilities, it suggests relevant articles to both agents and customers, helping improve response speed and accuracy. In addition, it can anticipate what customers are searching for and proactively surface helpful answers, improving overall support efficiency. Cons LiveAgent enables effective team collaboration through shared ticket handling, internal notes, and smooth escalation processes. There are no notable shortcomings or disadvantages. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) LiveAgent is very easy to use compared to other similar tools, offering a more straightforward and user-friendly experience. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AJ Arpita J. Account Manager Computer Software ### "All in one communication hub" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 23, 2026 Pros LiveAgent easily turns every chat and call into a ticket. It is a robust hub for management of multichannel communications. Cons Interface looks like software from a decade ago and setting up rules feels robotic and rigid at times. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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