# Page 12 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is LiveAgent the right Help Desk solution for you? Explore 1780 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1780) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 12 - Reviews of LiveAgent ## Showing most helpful reviews Showing 276-300 of 1780 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Administrative staff Government Administration Used the software for: 2+ years ### "An Easy and dependable app" October 8, 2021 4.0 The Live agent has been a very essential app to our organization as it improved our response time to our clients which has improved our productivity. Pros This is an easy to use app which helps me in managing my clients perfectly. It helps me keep tabs on my clients with so many reporting features which I can actually choose from. I love the interface it uses to display clients information which is always on request. Cons I was making use of this software and logged into two browsers, the first session was actually closed to my surprise and this happened a lot of time after that period. The software interface should also be upgraded by the developers as it looks more of an old app. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Live agent has more easy features Review Source Response from QualityUnit October 15, 2021 Hello, thanks a lot for your kind feedback! :) We are glad to see that you are happy with LiveAgent. You know that we are here for you 24/7 whenever you need any help or guidance :) -LiveAgent team LW Luke W. Help Desk Analyst Information Technology and Services Used the software for: 1-2 years ### "Easy-to-use and all-in-one help desk and live-chat support platform. Elevate customer experience." August 18, 2023 5.0 I like how perfect this help desk tool is and easy to use plus it has perfect security which meets our standards. Great user experience. Pros is a full-featured and easy-to-use to use customer support platform and offers very robust and scalable features and one of its powerful and reliable features is the live-chat which is very great in helping us to resolve the customers issues on real-time and also the fact I can manage the contact forms. I also appreciate the automation feature which is time saving and makes our business processes much easier. I also like UI which is very user-friendly and easy to navigate through so it's make it easy for the first time users. Cons Nothing. will be remain to best help desk and live-chat support platform. I love how dedicated and supportive the customer support team has always been. The set-up and configuration was smooth and easy. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) has all features we needed to offer the best support to our clients. It's also cost effective and easy to use compared to its competitors. The customer support is unparalleled and responsive 24/7. Review Source Response from QualityUnit August 22, 2023 Hi Luke, Thank you very much for your kind review. We are glad to hear that LiveAgent has been the right choice for you and that you have been satisfied both with the system's features and the support provided by our team. Keep up the amazing work! -LiveAgent team OA Oriola A. Software Developer Computer Software Used the software for: 2+ years ### "LiveAgent: exclusive support for any circumstance or incident" January 10, 2023 4.0 As a company, we have found that creating tickets and using the chat to manage them has helped us much in meeting the needs of our clients and promoting our products and services in an expedient manner. We've been able to improve communication with our clients and boost our output as a result. Any business that uses LiveAgent to better serve their regular and prospective clientele will see a noticeable uptick in output as a result. Pros One of the many reasons I love using it is that I can use from any computer, tablet, or smartphone with a web browser. Because of its adaptability, user-friendliness, and low cost, it can achieve impressive productivity levels. It's incredibly user-friendly and offers complete visibility with minimal setup. The interface is straightforward and requires little in the way of prior knowledge or training to put to use. The program's intuitive and robust automation features make it particularly useful. I also appreciated how easily it created tickets in response to client incidents, requests, or concerns. Cons is not the most user-friendly, but both the communication and the progress made thus far have been outstanding; it has many useful functions. Review Source Response from QualityUnit January 13, 2023 Hello Oriola! We are happy to hear that LiveAgent has been a valuable tool for your company in meeting the needs of your clients and promoting your products and services. It's always satisfying to know that our platform is helping businesses like yours achieve their goals. Thanks for sharing your positive experience and we look forward to continuing to support your success. - LiveAgent Team BH Ben H. Manager Design Used the software for: 2+ years ### "Simplified support in one place" February 9, 2023 5.0 Live Agent has helped me respond to customers quicker over whatever communication they chose to use. It also means I can easily see past interactions with a customer when they contact us again, allowing me to come across as much more personal to them. The organisation of tickets is excellent, distributing them by department, or agent workload etc. This has definitely closed the gaps in our customer service response, making sure nothing falls through the cracks. Pros The integration of multiple customer channels into one inbox. Customers can send me facebook messages, comment on posts, emails, contact form submissions etc. and they all come into one inbox. When I reply the message goes back to the customer using whatever system they used.It make us look super responsive on any platform! Cons The interface is a little dated and could do with a refresh. the iOS app is limited and doesn't have access to canned responses etc. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Reason for choosing LiveAgent Price and ease of inbox. Review Source Response from QualityUnit February 13, 2023 Hi Ben, Thank you very much for your feedback. We are glad to hear that LiveAgent has been the right choice for you when it comes to providing better customer care. Our team is working hard to improve the UI of both the web-app and our mobile app so keep an eye out for future updates! -LiveAgent team CC Clarke C. Desktop Support Analyst Farming Used the software for: 2+ years ### "IT Ticketing Platform of All Times" February 5, 2024 5.0 Pros offers a wide range of features from email management, unified communications, customer experience to engagement in one single integrated repository. Cons Every aspect works perfect for me when using at workstation. Review Source CB Collin B. Enterprise Account Executive Information Technology and Services Used the software for: 2+ years ### "IT Ticketing Management Program" August 15, 2023 5.0 Customer service and support.Call monitoring and logging. Pros With , it has been seamless to respond to customer tickets which help improve our services for 24/7. Cons Ever since I implemented , I have never experienced any drawback on my end. Review Source Response from QualityUnit August 17, 2023 Hello Collin, many thanks for the 10/10 recommendation of LiveAgent. It really makes us happy to see that our customers are enjoying the software without any issues. - LiveAgent Team Dave H. President E-Learning Used the software for: 2+ years ### "Excellent Support for My Customers With Room to Grow" March 13, 2022 4.0 This a significant improvement over our previous help desk application. I am able to track and quickly resolve all customer issues. It just works the way it should. Our previous vendor kept changing elements of the software interface which only served to slow down our work because we had to learn how the interface was changing. Pros Easy to set-up and manage. Provides all my support requirements in a simple to track dashboard of customer touch points. Cons I have had occasional issues with email notifications stopping. Rare and quickly resolved with tech support in all cases. Alternatives considered [SherpaDesk](https://www.capterra.com/p/136172/SherpaDesk/)[Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Reason for choosing LiveAgent Price and features Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Better features in Live Agent. Room to expand. And we were frustrated with Teamviewer getting in our way more times that necessary. Review Source Response from QualityUnit March 15, 2022 Hi Dave! Happy to see LiveAgent is an improvement for resolving your customer service issues :) - LiveAgent Team Stephanie J. System Administrator Information Technology and Services Used the software for: 6-12 months ### "Very user-friendly and powerful live chat tool" June 21, 2023 4.0 In addition to allowing for the sale of tickets, the service's simplicity of integration with our websites, rapid processing of orders, and other benefits have made it a favorite of mine. Pros I appreciate how well it integrates and how satisfying the overall experience is. Having a system in place to track tickets and provide the highest quality support to customers is invaluable. Cons A live representative is crucial in providing a satisfying experience for customers. It serves our purposes admirably and efficiently. Therefore, I have no complaints. Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) I appreciate that chat invitations can be sent to visitors even while they are still on our site. It doesn't take much effort to use and is a terrific tool once it's up and running. It's easy to navigate, and the support staff is responsive and knowledgeable. Review Source Response from QualityUnit June 23, 2023 Hi Stephanie, Thank you very much for your kind review. We are glad to hear that LiveAgent has been the right fit for you and that you have been satisfied with the benefits LiveAgent brings to your day-to-day work life. Remember, our team is here for you 24/7 in case of any questions or issues! -LiveAgent team Jacob W. Senior Customer Service / Technical Writer Computer Software Used the software for: 2+ years ### "Excellent Experience Overall - I Recommend LiveAgent" February 8, 2020 4.0 The customer support team for has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items. Pros For day-to-day use, it is very intuitive for our client services team; the interface is visually intuitive, with colour coding that makes easy to see which tickets need attention and when. The automatic rules also offer a large amount of flexibility in managing support tickets and providing the right information to our team. Cons Some basic features are not yet included; e.g. instead of responding to an individual message, you have to forward that message, and choose all the recipients again. However, I've noticed that new features are available often, and I am confident inconveniences such as this will be resolved with time. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Better price-to-value options; 's pricing options are scaled towards the extent of your usage. E.g. if you don't use the Chat or Social Media options, you can omit them. The other options tended to leave out core functionality in their basic packages that became an obstacle to efficient usage. Review Source Response from QualityUnit February 12, 2020 Hi Jacob, Thank you for such a nice review. We pride ourselves in making our software feel natural and simple to use and are glad to see the work is paying off. That said, there are always areas where we can improve and will continue to do so to provide the best helpdesk software on the market. KS Kristin S. Head of HR & Admin Financial Services Used the software for: 2+ years ### "Call Monitoring and Live Chat Agent in our Firm" August 7, 2023 5.0 Live chat.Call logging and monitoring.Customer support for 24.7.12. Pros centralize customer support, live chat, call logging and monitoring in one place. Cons I use regularly to offer customer support and I do not experience any aspect that let me down. Review Source Response from QualityUnit August 9, 2023 Hello Kristin! Thank you for great feedback and 10/10 recommendation. It means a lot to us! - LiveAgent Team Ric H. Financial representative Financial Services Used the software for: 1-2 years ### "Liven things up for your clients with LiveAgent" December 1, 2022 4.0 Quickly was able to resolve any issues! Pros I liked how quickly we were able to connect clients with specific problems to a specific queue filled with our proper reps Cons I didn’t have any issues with the software Review Source Response from QualityUnit December 5, 2022 Hi Ric! Thank you for your kind words about LiveAgent! We strive to make sure our customers have the best experience possible, and it's great to hear that you were able to connect clients quickly. We appreciate your feedback and are always working to make LiveAgent even better. :) - LiveAgent Team SW Samuel W. Agribusiness Manager Insurance Used the software for: 2+ years ### "LiveAgent: Robust Help Desk System of 2023" August 31, 2023 5.0 Improves customer satisfaction via live chat and IT ticketing. Pros combines help desk, call center, knowledge base, live chat, social media and ticketing tools in one place. Cons It’s been years now and I rarely land into errors when using . Review Source Response from QualityUnit September 1, 2023 Hi Samuel! Thank you very much for your awesome review and a 10/10 recommendation :) - LiveAgent Team Ezéchiel D. Agent Construction Used the software for: 6-12 months ### "Avis liveagent" October 25, 2023 4.0 It's a good customer management software. It works very well Pros is the best customer management software among many others. It contains several features and its customer service is available at all times. Cons The major problem I encountered with is the inconsistency of its auto-reaction, especially in French. It is very responsive but not too relevant. Review Source Response from QualityUnit October 31, 2023 Hello Alfazar, Glad to hear you're enjoying the ease of navigation with LiveAgent! That's something we strive for, so it's great to see it recognized. When you say there's nothing missing and that LiveAgent makes your work easier, well, that's just what we're going for! The fact that we're meeting your needs and easing your process is the best type of news we can receive. Thank you for your awesome review and your recommendations. - LiveAgent Team KC Kelsey C. Creative Lead - Digital Marketing Insurance Used the software for: 1-2 years ### "LiveAgent Review" August 6, 2023 4.0 save time through live chat on our company website. Pros With , I am able to manage emails and offer customer support for 24.7.It improves customer experience and boost sales. Cons Unavailability of video chat is the only issue so far. Review Source Response from QualityUnit August 9, 2023 Hey Kelsey! Thank you for your awesome review! Actually we do have an option of video chat :) You can find our more about it here: https://www.liveagent.com/features/video-chat/ - LiveAgent Team Barney B. Head of Marketing Building Materials Used the software for: Less than 6 months ### "Great Features & Great Speed" March 17, 2020 5.0 is helping us convert initial chat enquiries visiting our website into qualified sales leads. We provide a niche product to the very top of our market so being able to qualify enquiries at this initial stage is important to us. The other key outcome is LiveAgent has no impact on our site loading speed. We identified ZenDesk, our previous chat solution, was impacting out site loading speed - and therefore potentially impacting our SEO strategy. From a free trial, we found LiveAgent has zero impact on our site loading speed - we now have a better chat solution AND a faster loading webiste. Pros We use to manage chat conversations on our website with the aim of converting initial enquiries into qualified sales leads. There is afar great functionality than our previous chat software solution and is far more customisable, with options to brand and personalise it to our business. The other key feature for us is that it is the number one ranked chat widget for website loading speed, an important part of our SEO strategy. Cons There is so much more functionality and ability to personalise than our previous chat software (ZenDesk) so set up took a little longer - but the ultimate outcome has been far superior. Reason for choosing LiveAgent It's overall functionality and, critically, its lack of impact on our site loading speed. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We identified ZenDesk, our previous chat solution, was impacting out site loading speed - and therefore potentially impacting our SEO strategy. From a free trial, we found has zero impact on our site loading speed - we now have a better chat solution AND a faster loading webiste. Review Source Response from QualityUnit March 25, 2020 Hello Barney, many thanks for your great review! It means a lot to us and we are super thrilled to hear that you are happy with the platform and the chat solution LiveAgent is offering. We understand that it is necessary to manage all the tickets from the very beginning as each customer is important and should be taken the best care of and that is why LiveAgent makes sure that no ticket is skipped or left out! Just remember that our support team is always ready to help so feel free to start a chat on our website should you have any questions! :) Matthew J. Owner Marketing and Advertising Used the software for: 1-2 years ### "Big Player, But Why?" June 17, 2021 3.0 Overall, it's been mostly negative. They have the feature set present to do something truly wonderful with the platform, but the design and execution of the product itself make one of the worst platforms I've worked with. As I mentioned above, I don't think there has been a major update of the platform in years and it's long overdue for one, so I'm not sure what they're doing, nor could I, in good faith, recommend LiveAgent to anyone else when there are so many other options to choose from. Pros I have to give credit where credit is due, offers a ton of features for a tool in this space. I have used other solutions and have been underwhelmed by their offerings and find myself still attracted to LiveAgent's feature set - so why the bad rating? Cons Because it feels as though has been abandoned. I can't recall the last major update. It feels as though they are perfectly comfortable with where they are and aren't looking to really change or shake things up. The UI is...okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate. On top of that, the widgets and offerings of the platform are extremely outdated. The end result is something I would expect to see on the AOL site with my dial-up modem. I mean, even if you're not going to make massive overhauls to the platform (which they most definitely need to), at least keep it looking relevant for today's market - the reason I've had to drop it and settle elsewhere is for this very reason. When you deploy widgets on your site, they become an extension of your brand - and I hold myself to a higher standard; there is no way I would be caught dead with an AIM style interface on my modern site. Review Source Response from QualityUnit June 22, 2021 Hello Matthew, thank you for your honest feedback. I am really sorry to hear that you have not been satisfied with our software. Our team is working hard every day to keep improving LiveAgent. We have a large team of developers focusing on different aspects of our software, but I understand that, in some cases, it might not be fast enough. You can find our changelog here https://dev.ladesk.com/ to see when and what has been released in each version of LiveAgent. As to the widgets, I am very sorry that you were not able to find a widget to your own liking. In case you would decide to give LiveAgent another try, you are always able to create your own widgets by uploading an HTML code. Our own widgets can be customized using CSS codes. Please know that our support team is here for you 24/7 and we would be happy to get in touch with you to discuss your needs and doubts in detail. Laura H. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "Our customer support has enhanced with LiveAgent" January 11, 2023 5.0 After putting a number of various applications and software packages designed for help desk support through its paces, I have to say that my experience with is one of the simplest and most straightforward to date. Pros is what we use to reply to emails and chat with customers. The ability to organize support inquiries for our AU franchise by department and via the use of threads has been quite helpful. There isn't much complexity involved. Cons I don't know whether this exists and I just haven't seen it, but it would be helpful to be able to look at agent activity in the past, including times when they were logged in but not actively responding to messages. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) It's easier to keep track of multiple open cases when there are multiple people working in customer service. We will not accidentally respond to the same email twice, for example. Review Source Response from QualityUnit January 13, 2023 Hello Laura! Thank you for taking the time to share your positive experience with LiveAgent! We're thrilled to hear that it stands out as one of the simplest and most straightforward help desk support tools you've used. We strive to make our platform as user-friendly as possible and it's great to know that we've achieved that for you. - LiveAgent Team Jaya T. Security Engineer Financial Services Used the software for: 2+ years ### "LiveAgent allows me to communicate closely with my clients and colleagues." June 19, 2023 5.0 has greatly reduced support and ticketing time. Pros has been a crucial platform in my organization as it allows me to communicate more closely with clients and colleagues. It has a good price, an intuitive UI and all the crucial features to make it the best help desk platform to attend to any customer who needs help.Overall it has made my customer engagement easier and more efficient. Helps our support team to be more efficient while providing professional support to all our customers. Cons Everything is working well with my team. So far so good. Review Source Response from QualityUnit June 20, 2023 Hey Jaya! It's great to see that LiveAgent has become such a crucial platform for your communication needs. We're glad that our intuitive UI and essential features have made customer engagement more comfortable for you :) Thank you for taking the time to share your experience with us. Remember, we're always here if you need any assistance. Keep up the great work, and stay close to your clients! - LiveAgent team PM Philip M. Marketing analyst Information Technology and Services Used the software for: 1-2 years ### "Real time chat and 24/7 customer support with Liveagent" December 4, 2023 5.0 Communication has been enhanced thanks to the real-time chats and friendly and easy to use interface. Pros I like that it is possible to get real time chat with and their customer support is proactive when we face issues. Cons I have not experienced any issue with the tool and my experience has been nothing short of amazing Review Source Response from QualityUnit December 8, 2023 Thank you for the stellar review, Philip! :) We're thrilled to hear our real-time chat and proactive customer support meet your expectations. If you ever encounter any issues or need assistance, remember we're here for you 24/7. - LiveAgent Team II Imam I. HR Manager Real Estate Used the software for: 1-2 years ### "My Experience With LiveAgent " June 4, 2024 5.0 Pros The software comes with great live chat features It is a great help desk solution It makes handling IT ticketing easy Cons All we ever needed has offered. No dislikes. Review Source Response from QualityUnit June 13, 2024 Hi Imam, Thanks for sharing your positive experience with LiveAgent :) We're glad to have met all your needs. If you have any other questions or need further assistance, feel free to reach out anytime. - The LiveAgent Team Zoban B. Project Manager Utilities Used the software for: 2+ years ### "A better and unsurpassable Help Desk Solution." August 2, 2023 5.0 Pros I'm using to manage customers quieries and complains and to respond them faster.It helps me to engage with customers with live chat. Cons I haven't experienced anything that is complicated with as it well-designed to be easy-to-use. Review Source Response from QualityUnit August 21, 2023 Hello Zoban, Glad to hear you're making the most out of LiveAgent. Hearing that you've found our platform easy-to-use is a superb feeling. We aim for simplicity and efficiency, so it's great that you've had no complications. Thanks for your insights and for being with us over the years. We appreciate your time in sharing your pleasant experience with us. - LiveAgent Team kN kingsley N. Human resource manager Consumer Goods Used the software for: 1-2 years ### "centralizing and managing our customer interaction with LiveAgent" August 16, 2023 5.0 provides efficient and effective support to our customers through various communication channels such as email and live chats Pros I enjoy 's analytics and reporting features because they enable us to track important support parameters like agent performance, client happiness, and overall support effectiveness.I like LiveAgent's automation capabilities which simplify repetitive actions, like assigning tickets, delivering pre-written responses, and other similar tasks. Cons is crutial to us as an organization but the only drawback is that the mobile app is limited in terms of functionality and user experience. Review Source Response from QualityUnit August 18, 2023 Hi Kingsley, Thank you very much for your kind feedback. We are glad to hear that LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your everyday worklife. Our team works hard to further improve the system, including the mobile apps, so stay tuned for great updates coming your way! -LiveAgent team Mariana Z. COO Leisure, Travel & Tourism Used the software for: 6-12 months ### "International Omnichanel Travel Agency " March 26, 2020 5.0 Our estrategy for customer service is to give an omnichannel experience to our customers across all the countries we work. We researched a lot trying to find tools that accomplished that: some of the solutions were very poor and some others very expensive. With we found everything: an easy software to implement (we have our APIs connected with them too) with the best cost of the market. Pros 1) The capability of management of all our comunication channels across all the countries we have operations in a single software. 2) We have Travel Agents of all ages, and for all of them the implementation of the software was very easy, as the adaptation to our business. 3) The cost and time savings with tools as internal calls and chats. 4) The ticket history with all the interaction (including call recordings) with our customers: this is core for a Travel Agency. 5) We can use it in spanish! 6) The configuration of IP phone lines; in Latin America that's not an easy task because of the SIP Trunk providers. 7) The ticket and phone apps that alows us to work ant talk to our customers from everywhere! Cons We have experienced some little bugs in the implementation, but the support team is excelent and very helpfull, so it wasn't a problem at all; they were fixed inmediatly. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Because of the features, the cost per agent, the support team and the adaptation to our business. Review Source Response from QualityUnit March 27, 2020 Hi Mariana, Many thanks for such an amazing review. It is great to hear that LiveAgent has been able to meet your company's needs and make communication with your clients a little easier. Our team takes great pride in the work we do and comments like yours keep pushing us in the right direction. Glad to have you onboard with us! RB Randy B. Veteran Military Used the software for: I used a free trial ### "It’s a great App to Try Out for Newbie’s and New Upcoming Projects and Businesses " January 25, 2023 5.0 App needs more insights to newbies coming in that way they know more about the app and the functionality People should give this app a try I think it’s worth it. Pros It’s very easy to use and understand and also the support team are great in their response Cons Haven said all I think this app stands unique and educative if my opinion is asked I think it’s a great App to Try out Reason for choosing LiveAgent App needs more insights to newbies coming in that way they know more about the app and the functionality People should give this app a try I think it’s worth it. Review Source Response from QualityUnit January 30, 2023 Thank you for the 5-star review, Randy. We're glad to hear that you think LiveAgent is worth trying. Rememeber, our 24/7 customer service is here for you should you need anything. - LiveAgent Team Krishna L. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "Multi-business customer support tool" January 11, 2023 4.0 is our go-to for both external and internal ticketing systems for customer service. We were able to resolve customer support queries and internal tickets more quickly as a result of this change. Pros I'm able to consolidate a lot of different client engagement tools into one streamlined dashboard thanks to this. There are numerous viable choices for organizing tickets and managing agents. Cons To host in-house is not an option. For compliance reasons, you'd rather host it internally. however, there aren't a lot of options for that kind of thing. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) The product's rapid integrations and top-notch customer support are two of 's most attractive selling points. For the time being, LiveAgent's price point and included features have us committed. Review Source Response from QualityUnit January 16, 2023 Hi Krishna, Thank you for your kind feedback. We are glad to see that LiveAgent has been the right fit for you, despite not offering an on-premise version. Remember, we are available 24/7 via chat and email so feel free to contact us any time in case of questions or issues. Have an awesome day! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.