# Page 13 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is LiveAgent the right Help Desk solution for you? Explore 1780 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1780) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 13 - Reviews of LiveAgent ## Showing most helpful reviews Showing 301-325 of 1780 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Martin W. Account Assistant Food & Beverages Used the software for: 2+ years ### "A fascinating and a life-hack Help Desk Solution. " August 30, 2023 5.0 It streamlines customer support process thus increasing customer satisfaction. Pros It's simple to manage customers communication and engagements over live chats, phone calls, social media platforms and emails.It possible to build strong and long-lasting customer relationships when using .It is simple to organize, manage and respond to customer requests with LiveAgent. Cons It's a user-friendly and complete Help Desk solution that I haven't encountered any negative issue so far. Review Source Response from QualityUnit September 4, 2023 Hi Martin, Thank you very much for your kind review. We are glad that LiveAgent has been the right fit for you and that you have been satisfied with the system and the benefits it brings to your customer care. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team SW Shelby W. Customer Service Manager & Internal Operations Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great Product and Great Customer Service" April 10, 2020 5.0 I've been pleased by both the product and the customer service! Pros While there are a number of features to praise, a select few have been most beneficial to the company. Having the ability to transfer tickets or chats has proven useful when we are working with a customer who has a specific type of inquiry - perhaps a sales question or an employment request. We’ve found it helpful to have the ability to transfer the chat to the online agent best equipped to answer the inquiry so we are able to serve our customers to the highest standard and with an immediate response. We also find being able to add notes and labels to previous chats and tickets incredibly helpful in data collection and also in our ability to work as a dynamic team. By being able to sort our chats and tickets into an organized system that our company created, we can work cohesively to review old conversations for continuity, opportunities for growth, and with transparency between departments. Cons A minor aspect of that could be modified to increase its ease and use as the online agent is the sound feature. When an agent is chatting with a customer in live time, it's ideal to have a noise generated whenever the guest writes a message. This allows the agent to be chatting with multiple people simultaneously and respond when each guest replies. LiveAgent has this feature, and it is in fact very helpful. However, each time the guest clicks on a new page within the website, LiveAgent processes it as a message, and it makes a noise. It is a feature that, if fixed, would enhance the product even more. Review Source Response from QualityUnit April 13, 2020 Many thanks for your amazing feedback, Shelby! :) It means a lot to us and it makes us extremely delighted to hear that you find LiveAgent and our customer support great! I am also very glad that you are using all the features you mentioned! I personally love chat transferring as well because I can always get a hold of someone who can help and answer the customer's queries in case the chat got to the wrong department! Feel free to shoot us with any suggestions on improvements at support@liveagent.com! RN Rick N. Host of The My Future Business Show\` E-Learning Used the software for: 2+ years ### "My Future Business Relies on Live Agent" March 9, 2022 5.0 Live Agent has been a game changer for My Future Business and for all of our guests and customers. We are on top of the continual influx of tickets, and it is an easy platform to use once you know how to get the best out of it. Pros The My Future Business team can manage tickets effectively and efficiently, with efficiency being top priority for us when we get ultra-busy Cons It feels as if the UI could be updated a little, but this is me looking for something to pick on rather than it being something that I 'least like' Reason for choosing LiveAgent not applicable Review Source Response from QualityUnit March 14, 2022 Hello Rick! Thank you for your review of LiveAgent. We are happy to see that our help desk solution has been a game changer for you :) Remember, our 24/7 customer service is here for you should you need anyting. - LiveAgent Team VR Verified Reviewer Digital Marketing Consultant Marketing and Advertising Used the software for: 1-2 years ### "LiveAgent is like the person that is always there for you" December 15, 2022 5.0 Pros The live chat features for should be a benchmark for all other chat software. It is easy to use and very reliable. Cons I wish I had more features to get the attention of the visitor. Live chat is always there but after a while a visitor can learn to ignore it. I'd like to ask a question every now and then to see if I can create more engagement. Reason for choosing LiveAgent Social media chat agents are limited to accounts associated with the channel. Many visitors can be left out. Some "multi" channel chat bots try to solve this by allowing chat across multiple accounts but that just increases the complexity of the chat agent. is simple, doesn't require social chat channels and just works! Review Source Response from QualityUnit December 16, 2022 Hello There! Thank you for your review and for sharing your positive experience with LiveAgent. We are glad to hear that you appreciate the simplicity and versatility of our chat service. It's true that many chatbots are limited to specific channels and can only be used by visitors who have accounts on those channels. LiveAgent offers a more comprehensive solution that allows you to connect with customers and provide support through a variety of channels, including social media, email, and live chat. We are glad that our service has been able to meet your needs and provide a seamless experience for you and your visitors. Thank you again for choosing LiveAgent. If you have any further feedback or questions, please don't hesitate to reach out to us. - LiveAgent Team Houyamne A. UX Designer Marketing and Advertising Used the software for: Less than 6 months ### "Great but still needs improvement" July 23, 2023 4.0 is amazing when comes to handling support queries and other client success-related issues. Pros We run a small business with only a few workers and We really value the few clients we receive. We've used for quite a few months to handle and respond to customer complaints, support queries, and a lot more.Its solutions are incredible as it offers the ability to self-host behind the grid and there are just too many amazing features that facilitate customization and completely revolutionize the client's support experience.LiveAgents offers comprehensive pricing options too and the setup is pretty straightforward. It also offers a quality customer support service which is the most essential part of it.Our small team gets to work collaboratively and handle quite a few numbers of support queries simultaneously. We easily receive and reply to customer emails, and track issues with useful metrics ( ticket support status, progress and it provides options for clients to rate our support quality in the end) Cons What is personally dislike (which my team also does) is the software's user interface. It's just too puff up with stuff here and there and that- we couldn't get much from it, just damn goofy.Its mobile version still needs some improvement which will make it better and most importantly we couldn't get much out of integrations, as it does support just a few which are off-choice our preferences. Review Source Response from QualityUnit July 24, 2023 Hi Houyamne! Great to hear you appreciate the customizable solutions provided by LiveAgent! Agreed, a simple interface makes a difference. We are continuously striving to enhance these aspects. Remember, great customer support is just as important as a great product. Thank you for your feedback! - LiveAgent Team Nathalia J. Country Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "First experience with Helpdesk" March 31, 2020 5.0 Pros I have been working in the tourism and hospitality industry for more than 15 years and the challenge was always in the coordination between the Sales and Operations teams, where each one had their objectives and managed their own tools, all very complicated to apply and learn. This generated inefficiencies and bad spirits when working. When I joined the MeVuelo team leading the sales and operations in Paraguay, they trained me in the use of this tool, which I learned to use very quickly. I really believe that if we had it in previous organizations, we would have achieved much more gratifying objectives. Today we have the teams coordinated, working under defined processes and the focus is on customer service, which is excellent thanks to this software. The organization of tasks and communication channels provided by 's ticketing system is something that I have never experienced in other companies in the industry. Today I work with the peace of mind that the information will be there and we can give our clients the attention and support they need, when they need it. Best of all, I don't need to depend on my laptop because I have the ticket and call applications on my cell phone. Cons I would like us to be able to include whatsapp as since in Paraguay it is a very important sales channel. Review Source Response from QualityUnit April 1, 2020 Thank you very much for your excellent feedback, Nathalia! :) We are honored that LiveAgent is your first experience with helpdesk solutions and we hope it will be your last! :) We are super excited to hear that LiveAgent plays a role in the improvement of your team coordination and that it also helped your customer service making sure that no ticket is skipped! :) Regarding the WhatsApp integration, our developers are already working on it but we do not have any ETA for now :) Take care, Nathalia! :) Rebecca R. Clean and organize homes and business Consumer Services Used the software for: I used a free trial ### "LiveAgent is recommended " April 3, 2023 5.0 I am very pleased with as they have always helped me with any questions I have had. Pros I love being able to speak to live person and get the answers and help to my issue or question. They are very nice and always have the answers to my bitcoin questions . There's not many places to get this help on bitcoins.I highly recommend if you have any bitcoin questions they are the place to go Cons So far as I have used it I have nothing I do not like about .I have had a good experience with them everytime I use them. Review Source Response from QualityUnit April 4, 2023 Hi Rebecca. Thank you for your 5-star review! - LiveAgent Team VR Verified Reviewer Commis Chef Hospitality Used the software for: 6-12 months ### "Managing all customers is great." August 17, 2023 4.0 For smart business and healthy growth, customer experience is needed to be analyzed perfectly. This software helps achieve the goal of customer satisfaction. Pros This software is being used by the customer service management of our company. For contacting and getting response over phone, this application helps to keep track of the whole process. There is option to call the chef and ask for different cuisine of foods. So, this helps to meet expectations of premium customers too. Cons The dashboard is a bit odd to use. Sometimes it does response slow. Switched from [SilverBlaze Customer Portal](https://www.capterra.com/p/154122/Capricorn/) We needed this at a great price. Review Source Response from QualityUnit August 21, 2023 Hey there, Thanks for your detailed review! It's awesome to see that the ability to monitor the whole process of customer service communication is serving you well. We know that's a key feature, especially in the hospitality industry where customer service management is critical. We noticed your comment about the dashboard's responsiveness, and we're actively working to make it even better. We appreciate your feedback as it helps us improve. Glad to know that our software is contributing to your smart business growth and customer satisfaction. We look forward to continuing to meet your needs. - LiveAgent Team Joseph V. Founder and Customer Advocate Information Technology and Services Used the software for: 2+ years ### "LiveAgent is a great tool for customer success for our SaaS product" March 8, 2022 5.0 Pros We really appreciate the Live Chat, Ticketing and the KnowledgeBase features. They are easy for us to configure and easy for the customer to navigate. Cons The initial onboarding to could be improved a little. There are many wonderful capabilities and I expect that we are not using all facets optimally. Reason for choosing LiveAgent is less expensive, easier to use and overall a better product. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) is less expensive, easier to use and overall a better product. Review Source Response from QualityUnit March 11, 2022 Hi Joseph! Thank you for sharing your experience with LiveAgent :) We are happy to have you on board. - LiveAgent Team KK Kelvin K. Electromechanical Engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "A feature-rich, live-chat and all-in-one customer help desk solution with a dedicated support team." June 28, 2023 5.0 For the 2 years I have been using I have continued to like and love everything because they're able to help me maintain a great relationship with my clients. Pros is arguably the best all-in-one customer help desk solution with the best and most dedicated support team available 24/7×365. Through the automation feature it's very helpful in setting rules and applied across the board which has reduced significantly the number of tickets to solve and also helps to automate most of our customers needs and issues to be resolved easily hence saving a lot of time and cost. I also love the UI which is very straightforward, user-friendly and intuitive makes it easy for us to use this tool easily. Being able to communicate one-on-one with my clients has really helped me to deliver best-in-class services to them and hence they're happy and satisfied. Cons So far so good, everything is working on very smoothly and I am happy how the support team has been phenomenal towards our customers. Review Source Response from QualityUnit June 29, 2023 Thanks a lot for your positive review! We're thrilled that our tool and support team have been helpful. It's great to know the automation has made your work easier and your customers happy. Keep us in mind if you need anything else. We hope to continue to meet your needs. Thanks again! JM Jacob M. HR Assistant Pharmaceuticals Used the software for: 1-2 years ### "one-stop solution for all complaint management and customer engagement" August 29, 2023 5.0 complaint management and customer engagement is absolute easy making problem resolution fast and improving on productivity Pros I like the real-time consumer chatting which helps manage complaints and engage with customers to improve on productivity and efficiency in our system. The customer support team is responsive and ready to help all around the clock. Cons The Learning curve and cost are the only main drawbacks I can mention but overall its worth it Review Source Response from QualityUnit September 5, 2023 Thanks a lot for your kind review, Jacob. We are thrilled to have you with us and please do not forget that you can always reach out to us via chats on our website or via email. We are here for you whenever you require any assistance. Serhat C. Senşor Software Developer Banking Used the software for: 1-2 years ### "All-in-One customer service" June 27, 2023 5.0 Pros Having a solution for customer service, help desk and customer support is the feature that pleases me the most, and the fact that all channels can be integrated and controlled from a single place simplifies management. The biggest factor for me to choose is its ease of integration and configuration. Cons I am very satisfied with all its features. Thanks to , customers' trust and respect for the company increased. Review Source Response from QualityUnit June 30, 2023 We're grateful for your review highlighting the value LiveAgent brings to your operations. Streamlining customer service, help desk, and support through a unified platform appears to be a significant win, and we're glad it resonates with you. Your acknowledgment of our software's ease of integration and configuration is equally encouraging. It's wonderful to know that our solution not only meets but also enhances your customer engagement, contributing to the increased trust and respect for your company. Driven by feedback like yours, we're excited to keep improving and refining the LiveAgent experience. Best Regards, The LiveAgent Team RW Rose W. Marketing Specialist Information Technology and Services Used the software for: 1-2 years ### "LiveAgent.... Very useful customer service platform. " May 29, 2023 5.0 is easy to use, very easy to set up the live chat system, the knowledge base and the customer forums. Another advantage of LiveAgent is that it provides a customer service portal and customers can create and quickly receive immediate responses to tickets. LiveAgent is the best and i recommend it. Pros makes our interaction with customers more easier, time saving and very effective. It's a brilliant and powerful tool that increases customer satisfaction and it has improved on-email communication in our company. Everything is done from one place and i like how it automatically generates a ticket when an email arrives. Cons is not an ideal solution for large support team. Any company looking for such an application, i can advise them to check their budget first in order to know what will suit them. Review Source Response from QualityUnit May 30, 2023 Hi Rosie, thank you for your feedback! It's great to hear how LiveAgent has improved your customer interaction and email communication. In terms of budgeting and bigger teams, it is one of the reasons why we have recently added annual plans and pricing tiers to cater to a wide range of business sizes. Thanks again for recommending LiveAgent, and we are always working on improving our platform to better serve businesses like yours. If there's anything else we can do for you, please don't hesitate to reach out. Keep rocking those customer interactions! - LiveAgent Team sC spezia C. financial analyst Financial Services Used the software for: 1-2 years ### "A Top-Notch Customer Support Solution" July 31, 2023 5.0 Pros I find that 's capacity to manage several channels of contact from a centralized platform enables us to reach customers more successfully.I appreciate the user-friendly interface's reduced learning curve for our support staff, which boosts productivity and speeds up response times Cons The pricing is higher compared to other help desk software options, especially for small businesses or startups with limited budgets. Reason for choosing LiveAgent provides exceptional customer support and manages our customer interactions efficiently. Review Source Response from QualityUnit August 2, 2023 Hey Spezia, glad to hear LiveAgent is making things easier for you! On the pricing front, you might be interested to know that we've rolled out annual plans recently. They've got pricing tiers to cater to businesses of all structures and sizes, including startups on tighter budgets. Thanks for sticking with LiveAgent and for sharing the positive review. We're all about efficient customer interactions, just like you said! Cheers from all of us. - LiveAgent Team John M. Construction Project Manager Construction Used the software for: 1-2 years ### "Prominent and essential Help Desk Software." August 6, 2023 5.0 Pros With ,It is simple and fast to handle and resolve customers quieries and complains efficiently.Again,this tool allows me to offer our clients great support services.It is simple to engage with our clients through live chats. Cons Until this moment,I haven't experienced anything that I can complain about as it caters all our needs. Review Source Response from QualityUnit August 8, 2023 Hello John! Thanks for sharing your experience. Offering quick and efficient support to clients seems to stand out as your favorite feature. And that's fantastic! Good to know you're facing no issues with LiveAgent. We'll keep doing our best to ensure it stays that way. Thanks, John for your high recommendation score too. We really appreciate it. - LiveAgent Team VR Verified Reviewer Marketing Executive Marketing and Advertising Used the software for: 1-2 years ### "Get assistance when needed and maximize the platform's capabilities" June 18, 2023 5.0 Pros Knowledge Base CreationContent Collaboration and UpdatesCustomization and BrandingIntegration CapabilitiesMultilingual Support Cons If the platform is difficult to navigate or requires extensive training to use effectively Review Source Response from QualityUnit June 20, 2023 Hey there! Thanks for sharing your thoughts on LiveAgent. It's great to see that our Knowledge Base Creation feature stands out for you. We always aim to provide a user-friendly platform, and your feedback helps us improve our navigation and training resources. Thanks again for choosing LiveAgent :) - LiveAgent Team Abhishek P. AWS Cloud Engineer Computer Software Used the software for: 1-2 years ### "Best Customer HelpDesk Management Application" January 13, 2023 4.0 Overall the Software helps in mangaing all customer service realted queries over a inbuild call center and its documentation could have been better and easier to understand. Pros is one of the best Helpdesk management software. One of the best feature is realtime live-chat which helps in resolving all the soltuions in real-time and more efficiently. Cons One of the con is that we should be able to upload a image of our choice in the header so that we can make it more intiuitive to the cutomers.Some of the SLAs setup could have been better as it confuses most of the time. Review Source Response from QualityUnit January 18, 2023 Hello Abhishek, thanks a lot for your kind and honest review. I am excited to hear that you have been able to handle your customer communication more efficiently using LiveAgent :) I am sorry to hear that the SLAs seem a bit confusing to you but please know that you can always reach out to our technical support via chats on our website. They will be happy to navigate you either through our knowledge base or through the setup itself :) MJ Marcturn J. data analyst Accounting Used the software for: 1-2 years ### "Optimizing customer support with a robust reliable tool" August 2, 2023 5.0 The tool is in the right direction and makes the whole process of customer interaction seamless. I recommend Pros I Live agent's advanced features which make it absolutely easy and efficient to interact with website visitors, leading to improved customer satisfaction and increased conversion ratesI like that the customer support are always active to help incases of any issues which is a major plus Cons The tool does the job for us and I think its headed in the right direction no major issues to point out. Review Source Response from QualityUnit August 3, 2023 Hello Marcturn, Thank you for your review of LiveAgent! We're thrilled to hear that you find our software to be a great tool for your company. If you need any assistance with the software, please feel free to reach out to us. We are always happy to help. :) - LiveAgent Team CW Christopher W. Founder & President Computer Software Used the software for: 1-2 years ### "Great all in one solution." March 18, 2020 5.0 Overall, we have one product for web, email, chat, and phone support. Pros It was easy to get started and provides an all in one solution for helpdesk and support. The fact that it can connect to our website and provide chat as well as a knowledge base was great... but adding the capability of Phone Support through VOIP connections gives it an edge over almost everything out there. It's very customizable and we haven't found any issues with making it do what we need it to do. The support folk are good and answered all questions we had, but frankly we didn't really need them too much when we got started. They have continued to fix bugs and add features, so it's an active and live product that keeps getting better. Cons The UI could be a lot better. It's not bad, but it's not super great either. It takes a while to learn how to use the interface as some aspects aren't obvious. Once you know them, it's not bad, but it should be more obvious how to use it. Alternatives considered [Conversational Cloud](https://www.capterra.com/p/225424/Conversational-Cloud/)[Crisp](https://www.capterra.com/p/151292/Crisp/) Switched from [Crisp](https://www.capterra.com/p/151292/Crisp/) We found the package of features more substantial and the price was excellent. Review Source Response from QualityUnit March 23, 2020 Hi Christopher, thank you for your honest feedback! I am very glad to hear that you have managed to set everything up according to your needs as LiveAgent was developed in a way that each customer can custom the whole automation part and other features to their needs as we understand that business can be different from one to another :) Feel free to shoot us an email at support@liveagent.com with suggestions on improving the UI or any other suggestions you might have! We would be more than happy to pass that on our developers :) JM Jack M. Customer Service Manager Hospital & Health Care Used the software for: 2+ years ### "Great opportunity to serve customers well" July 31, 2023 5.0 It is our preferred choice now. Pros plays a crucial role in delivering exceptional customer support and improving the overall customer journey. Cons Perhaps I haven't seen any defects while using this incredibly useful software Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Reason for choosing LiveAgent Pricing Review Source Response from QualityUnit August 2, 2023 Hello there, Jack! We sure love hearing that LiveAgent has played a crucial role in delivering exceptional service to your customers. It's something we take immense pride in. Magic how you haven't hit any hitches yet? No, it's dedication from our end to offer you an unhindered experience. But if you ever stumble upon anything in the future, our customer support will be there faster than you can say "LiveAgent" ;) Your recommendation is an affirmation that we're on the right track. Gratitude from the heart, Jack. Best wishes to your endeavours, we're here if you need us. - LiveAgent Team Kanika S. Senior Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Best of all time ever" February 12, 2023 5.0 Pros I like because it is very easy to deploy or integrate in any website without any hassle. It gives great customer support experience to the customers. Using this same tool we can maintain emails, tickets and customers message very easily. Easy for us to resolve huge tickets with in span of time. Recommend tool for ticketing management. Customer care is very helpful always resolves queries in few hours. Cons Pricing is little but costly then other tools available in the market. It needs to be reduced. Also sometime tool becomes laggy it needs improvements in performance. Review Source Response from QualityUnit February 14, 2023 Hello Kanika! Thank you for your amazing review of LiveAgent! We're thrilled to hear that you find our software to be a great tool for your company. If you need any assistance with the software, please feel free to reach out to us. We are always happy to help. :) - LiveAgent Team VR Verified Reviewer Head of Customer Care Retail Used the software for: 1-2 years ### "Live Agent has helped us to level up our customer service." February 4, 2020 5.0 Overall has been a godsend compared to our previous provider, the automation alone makes it worth its weight in gold, there was a cost saving for us to switch to LiveAgent but more importantly we have saved on time and resources. Pros This software has enabled my team to work more efficiently, the automation available with the software has allowed us to track the sorts of queries we are recieiving and the volume of those queries, all of which can be reported back to our clients. The automation has allowed us to automatically respond to people with specific queries based on keywords which means that our overall volume of work has decreased. Cons It would be great if their was downloadable graphs and charts, and generally easier reporting. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing LiveAgent It was easier to use than software we trialled, it offered more features and was more cost effective, more importantly I could see that it was scalable. Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Cost and functionality Review Source Response from QualityUnit February 5, 2020 Hello, we are glad that your overall volume of work has decreased thanks to LiveAgent. We are happy that you are on board with us. It's great to be part of such a great crew! Have a good days :) francis K. Sales Marketing Manager Consumer Goods Used the software for: 2+ years ### "A wonderful and outstanding Help Desk Software." August 8, 2023 5.0 Pros It's possible to answer customer inquiries at a lower cost with .One can get real-time feedback and support from LiveAgent customer support team. Cons Sometimes I have seen that live chat agent may struggle to resolve complex customer issues but above all the product is wonderful. Review Source Response from QualityUnit August 9, 2023 Hello Francis, Thank you for your amazing review of LiveAgent! We're thrilled to hear that you find our software to be a great tool for your company. If you need any assistance with the software, please feel free to reach out to us. We are always happy to help. :) - LiveAgent Team JB Jyoti B. sales Executive Information Technology and Services Used the software for: 6-12 months ### "LiveAgent Review" June 21, 2023 5.0 can display cases that are being handled in real time by the various employees in my company. It's being used for many works like CRM, Inventory, Helpdesk, Collaboration and other activities. Pros It has outstanding CRM capabilities that make it possible to analyse customer behaviours, segmentation, customer based on their needs, and then meet of those each's demands. It's one be best collaborative and helpdesk management tools. Cons To be honest, there are some issues related to internet connectivity and consumptions, which makes it slowness. This is something that needs to be addressed. Review Source Response from QualityUnit June 29, 2023 Thank you for providing detailed feedback on LiveAgent. It's beneficial to know that our CRM features are enabling effective customer behavior analysis and tailored service in your operations. Additionally, it's good to hear that you find value in our tool for collaboration and helpdesk management. We understand your concerns about internet connectivity and performance. Rest assured, our team is continuously working to enhance the overall performance of our software. Your observation about LiveAgent's real-time case handling and versatile use within your company are incredibly insightful, assisting our ongoing product development. Best Regards, The LiveAgent Team NS Nathalie S. Licensed Sales Agent Insurance Used the software for: 1-2 years ### "You Need This To See What Your Website Visitors Are Looking For!" May 12, 2024 5.0 My experience with has been refreshing. It super simplifies the communication process with both existing customers and prospects. Pros Pro Tip: Get and you'll instantly have a crystal ball allowing you to view your customer's online habits, what they are looking for the most, etc.... Cons Absolutely nothing! This is a direct connection to every insurance seeker who comes to my website looking for a quote or some guidance on insurance coverages. Review Source Response from QualityUnit May 17, 2024 Hey Nathalie, thanks for your positive feedback! We're glad to hear that LiveAgent has made it easier for you to connect with your customers :) If you ever have any questions or need assistance, feel free to reach out. We're here 24/7 to help! - The LiveAgent Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.