# Page 15 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is LiveAgent the right Help Desk solution for you? Explore 1780 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1780) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 15 - Reviews of LiveAgent ## Showing most helpful reviews Showing 351-375 of 1780 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Silas M. Dean of Students Higher Education Used the software for: 2+ years ### "LiveAgent is what every business needs " January 12, 2023 5.0 Pros It helps us know who is working on what. Assigning tags to each email to be able to track. It’s available 24/7. Integration is easy and very fast. User friendly interface. Ticket system is very easy to organize it’s actually my favorite feature. is easily customizable. Live chat feature comes in very handy to ensure clients are sorted in real time, this saves lots of time. Setting up is pretty easy, I have a smooth time. Offline messages feature is brilliant, we can also source leads from this feature. The support team is available 24/7 and they are literally the best I have worked with for sooooooo long. I like that we can feature multiple users, departments and agents. Real-time viewing of customer's typed words. Cons I would recommend an improvement with the UI but over all performance exceeds my expectations. I have the best experience every time I use Review Source MR Mitesh R. Associate AVP Financial Services Used the software for: 1-2 years ### "Intelligent live chat program" June 16, 2023 5.0 All in all, we are very thrilled with feature set of because it does all the customer support work for our organization. Pros is a very self intuitive live chat program because it learns from the information provided in the knowledge base. Its interface is ease to grasp both for us and our live chat agents. It's a win win situation for us. Cons We were looking for more professional themes when it comes to user experience of our customers. Review Source Response from QualityUnit June 20, 2023 Hey Mitesh, thanks for your review! We appreciate your recognition of LiveAgent's interface and how self-intuitive it is. And of course, it's always great to hear that our products is a win-win for your team. Regarding the themes, we're constantly working on improving user experiences. Stay tuned for updates! - LiveAgent Team. SG Sumit G. Digital Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "Highly Satisfied with LiveAgent Service" January 10, 2023 5.0 is an essential tool for any business that needs to provide quick and efficient customer support. The user interface is easy to use and the reporting features are comprehensive. The customer service team is always very responsive and helpful. Pros is an exceptional customer service tool that has completely changed the way we interact with our customers. The support team is incredibly helpful and always available to answer any questions we have. The dashboard is intuitive and user-friendly, and the reporting features are top-notch. Cons can be slow to respond to certain requests and the cost of the service can be high for smaller businesses. Switched from [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) stands out from its competitors due to its comprehensive customer service features, intuitive user interface, and excellent customer service team. The reporting features are especially impressive and give us detailed insights into customer interactions. Review Source Response from QualityUnit April 25, 2023 Hello Sumit! :) Thank you so much for your wonderful review and for sharing your experience with LiveAgent! We're thrilled that our platform has been a game-changer in how you interact with your customers and that our support team has been helpful to you. We understand that pricing can be a concern for smaller businesses. That's why we've recently introduced annual plans with pricing tiers suitable for businesses of all sizes. We believe this will help make LiveAgent more accessible to everyone. Again, we appreciate your feedback and are glad to have you as a satisfied user of LiveAgent. We'll continue working hard to provide you with the best possible customer service experience! - LiveAgent Team PR Pierre R. MD Sporting Goods Used the software for: 2+ years ### "Excellent software at great price" January 16, 2024 5.0 Pros Simple to learn, complete and all in one software. Cons I can not think of anything that is not good. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Better price and great product. Seams easier to use. Review Source Response from QualityUnit January 17, 2024 Thank you, Pierre, for your 5-star review! We're thrilled to hear you find LiveAgent easy to learn and appreciate its all-in-one functionality. If anything comes to mind that you'd like to see improved or added, we're here to listen and help make your experience even better! - LiveAgent Team CM Clinton M. Research assistant Research Used the software for: 1-2 years ### "Simplifying Assistance for Customers and Enhancing Interaction" August 23, 2023 4.0 We get a competitive edge thank to the real-time chat support feature which makes problem-solving fast Pros I appreciate how the live chat function allows instant engagement with visitors to the website, providing immediate support and enhancing overall customer contentment Cons Although designed to be intuitive, newcomers might experience a period of adjustment while becoming familiar with the platform's functionalities. Review Source Response from QualityUnit August 25, 2023 Hi Clinton, Thank you very much for your review. We are glad that LiveAgent has been the right choice for you and that you have been satisfied with the system and the benefits it brings to your customer support. Our team is online 24/7 in case of any questions or issues, as well as offering free demo sessions to assist with the onboarding process. Feel free to reach out any time! -LiveAgent team VR Victoria R. CEO Consumer Services Used the software for: I used a free trial ### "Live Agent Experience" June 12, 2024 5.0 We are pleased with our experience and look forward to daily use. Pros User Friendly and is huge with data and analytics. Cons I have no cons as yet. We are currently enjoying the software. Review Source Response from QualityUnit June 17, 2024 Hey Victoria! Thank you for your 5-star review :) - The LiveAgent Team LR Linga R. Senior software Engineer Information Technology and Services Used the software for: 2+ years ### "Live agent is more useful and helpful tool in IT industry " February 27, 2023 5.0 It was good experience with live agent software tool Pros Live agent is more useful and helpful tool in IT industry Cons Like this software to resolve our issue by chatting with service people through live agent Review Source Response from QualityUnit March 9, 2023 Hello Linga! Thank you for your review :) - LiveAgent Team JM John M. Information Technology Consultant Information Technology and Services Used the software for: 6-12 months ### "A sophisticated and awesometastic Help Desk tool." May 31, 2023 5.0 Pros has a live chat feature that makes it easy to communicate and engage with our customers seamlessly.It is simple to create,track and manage customers tickets with this tool.I like how LiveAgent handles large volume of customer queries efficiently.It is a reliable tool that offers customer service and support thus helping to connect with our customers. Cons has been very impressive and useful as it enables us to engage with our customers by providing help desk and live chat functionality thus I have nothing to complain. Review Source Response from QualityUnit June 2, 2023 Hey John! Thanks for your kind words. We appreciate you highlighting the live chat feature as your main favorite. It's great to know you find LiveAgent efficient and reliable in managing customer queries. Offering top-notch customer service and support is definitely one of our main priorities. Your 9/10 recommendation score truly means a lot to us, and we promise to keep evolving to meet your needs. As an IT Consultant, we understand how crucial it is to have a seamless communication tool, and we're glad LiveAgent fits the bill for you. Keep rocking that customer engagement, and remember, we're here if you need any support! - LiveAgent Team Douglas A. Director of Operations Research Used the software for: 2+ years ### "Great balance of simplicity and functionality" January 28, 2020 5.0 Our office has been using Live Agent for the past several years, and the chat/message functionality has proven invaluable in helping our team provide excellent customer service. Easy to use and simple to learn, Live Agent has proven to be a blessing for our company, and the instant chat option is a powerhouse in generating new accounts. Being able to answer questions, and provide sample reports through the chat file upload feature, is priceless. In a time where customer service usually means long hold times and a connection to a foreign phone bank, being able to instantly answer questions, and help our customers makes us shine. Live Agent has had a direct positive impact on increasing our subscriber base. It’s the tool that pays for itself time and again. Pros Ease of Use. Functionality, and the ability to instantly provide solutions to our clients, and prospective clients. The ability to attach files directly in the chat window is my most favorite feature. Cons I haven't encountered any negative aspects of Live Agent so far. Reason for choosing LiveAgent Live Agent was highly recommended by our sister company, that had been using it for some time. Review Source Response from QualityUnit January 31, 2020 Hello Douglas, we very appreciate your nice feedback. We are glad that our product made your work more efficient for you :) Wish you a luck ! Have a nice day :) Jamie T. Chief Executive Office and Lead Architect Computer Software Used the software for: 1-2 years ### "Outstanding technical support software" November 26, 2019 5.0 Despite the minor troubles, this service is constantly improving and is clearly committed to future growth and enhancement. Their approach to service has actually been an inspiration to my own company (we are a SaaS-based service ourselves). They've become integral to our ongoing business processes. Pros The software is simple to set up, has a lot of great features, and really helps a team drive the technical support process together. Cons The current UI can be a little clunky at times, and there is an annoying issue of the system allowing only one instance of each user account to be logged in at one time, which causes access from the mobile app to kick out your desktop app's logged in session. Reason for choosing LiveAgent Frankly, we got an incredible deal for via AppSumo and that hooked us. Without that deal, we would likely have gone with ZenDesk. Review Source Response from QualityUnit November 28, 2019 Hello Jamie, thank you very much for nice rating. We appreciate it. Have a nice day :) Meagan C. Project Lead Construction Used the software for: 1-2 years ### "Effective Customer Management and File Management Platform." June 23, 2023 5.0 The contacts management and employees data management is more reliable and yhe ability of interaction is amazing. Pros is the best engagement tool and on file sharing across other team members is simple and i also like the activity tracking platform and easy coordination. Cons The setting of different features and first implementation was easy process and no technical help required judt basic training. Review Source Response from QualityUnit June 29, 2023 Hello Meagan, Thank you for your review of LiveAgent! We're thrilled to hear that you find our software to be a great tool for your company. If you need any assistance with the software, please feel free to reach out to us. We are always happy to help. :) - LiveAgent Team HP Hannah P. Customer Care Associate Retail Used the software for: 2+ years ### "LiveAgent comprehensive review" August 9, 2023 5.0 Pros I love that analyses customer service data which provides insights into broader business trends and customer preferences, aiding in strategic decision-making. Cons It should make it easy for us to find conversations with same customer names. Switched from [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) We were looking for extra leverage Review Source Response from QualityUnit August 11, 2023 Hi Hannah, Thank you very much for your feedback. We are glad that you have been satisfied with LiveAgent and the benefits it brings to your customer service. If your clients contact you from the same email address or phone number, you can automatically view all their previous conversations - feel free to contact our support team in case of any questions and we will be happy to assist you further! -LiveAgent team James R. Marketing Specialist Marketing and Advertising Used the software for: 6-12 months ### "Thumps up to LiveAgent for reliable conversation services" August 7, 2023 4.0 has been the king of communication between the business and our customers. It offers secure channel for sharing information and confidential data. It provides basic communication commands that are suitable for business operations. Pros It has helped us in setting reliable communication infrastructure with our clients. The licensing terms are favorable to both small and large business enterprises. Cons Every targeted outcome has been achieved positively without any challenge. Review Source Response from QualityUnit August 9, 2023 Hello James, Thank you for your awesome review of LiveAgent! We're thrilled to hear that you find our software to be a great tool for you. If you need any assistance with the software, please feel free to reach out to us. We are always happy to help. :) - LiveAgent Team Raul F. Marketing Manager Retail Used the software for: 6-12 months ### "Chat + Email + Social Networks Messages Management" December 3, 2019 5.0 I use in a daily base to offer live chat in the site, handle social media questions. I know that some people really appreciate to have live chat option, or an easy way to communicate. Ah, also their customer support is great. I am happy with Live Agent. Pros I have an small firm of e-commerce. Just 2 persons. We do some social media advertising or just organic publications. I am amazed how some persons believe an expect an answer from every comment that they make on one of our posts, even when it is some months old post. Placing there questions about shipping, stock, prices, etc. Before this software I just missed those messages. Now I can answer very promptly, and generate orders. Plus has a ticketing system with the emails, can send an email notification of new offline messages, etc. Plus a good chat function where I can see where the person is in the site. Cons What I like the less is the design of the form that loads in the page. Right now most site have a much simpler design, and specially more friendly. More like a whatsapp chat style. Here is different. The good point is that is very customizable in terms of colors, even gradient look that give a nice and futuristic style. I have also heard complains about the mobile app. The good news is that it is so complete in terms of functions and easy to use when set up, that for me was worth the investment. Review Source Response from QualityUnit December 5, 2019 Hello Raul, thank you very much for your review. We are happy for every nice word, Have a nice day :) EM Eric M. Operations & Project Management Logistics and Supply Chain Used the software for: 1-2 years ### "Achieve Unmatched Customer Service Excellence with LiveAgent" July 10, 2023 5.0 It offers a plethora of integrations opportunities more so with email ticketing, social media enquiries, and live chats. Pros It can handle enquiries from many other channels thus making it highly versatile to integrate with other products. Cons Sufficient training should be offered to have everyone on the team up to speed. However the diverse features should continue being added. Review Source Response from QualityUnit July 12, 2023 Hi Eric, Thank you very much for your feedback. We are glad to hear that LiveAgent has been a good choice for you and that you have been satisfied with the features and benefits it brings to your customer care. Our team works hard every day to further improve the software and to add new functionalities so stay tuned for more great updates coming your way! -LiveAgent team Soonho B. Researcher Computer Games Used the software for: I used a free trial ### "Cheap and easy to use" March 21, 2023 5.0 Pros We were thinking of introducing Zendesk. However, I was introduced to Live Agent by an acquaintance. The fact that the price is considerably cheaper compared to Zendesk is a big advantage. Also, being able to use a predefined sentence as a response is very convenient. Cons It is very inconvenient to have to manually edit CSS or HTML to change the design of the Support Portal. Templates would have saved a lot of time and money. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source Response from QualityUnit March 23, 2023 Hi Soonho! Thank you for taking the time to share your detailed review of LiveAgent! We're delighted to know that you found our platform to be a cost-effective and easy-to-use alternative to Zendesk. As we continuously strive to improve our platform, user feedback holds immense value for us. We hope that LiveAgent continues to meet your business needs, and we're always here to support you. If you have any other suggestions or need assistance, please don't hesitate to reach out. Once again, thank you for choosing LiveAgent and sharing your valuable insights. We wish you continued success in your business endeavors! - LiveAgent Team SB Shalini B. Senior Technical Recruiter Information Technology and Services Used the software for: 6-12 months ### "Reliable Customer Experience & Customer Service Solution " July 28, 2023 5.0 Pros Really is game changer for our organisation to give the great experience to our clients or customers. Using liveagent easy for us to resolve client issues or queries very efficiently and effectively. Liveagent is very user friendly solution because it is very easy to operate and User Interface is also really very awesome. It offers various features in this segment. Easy to maintain chat, calls, message and email using the same solution. It is seamless and hassle free solution. Cons Sometimes clients have to wait in the queue to resolves his/her queries. Pricing is little bit costly for small organisation but it is worth when you can use the all features. Review Source Response from QualityUnit August 2, 2023 Hi Shalini, Thank you very much for your feedback. We are glad to hear that LiveAgent has been the right choice for you and that you have been satisfied with the features and benefits it brings to your customer service. Remember, our team is here for you 24/7 in case of any questions or issues! -LiveAgent team CH Charlie H. Financial analyst Financial Services Used the software for: 1-2 years ### "one stop for customer engagement and complaint management" August 29, 2023 5.0 Customer engagements and complaint resolution from one place Pros I like that provides a centralized location for customer engagements and complaint management via emails and live chats Cons There are no major challenges we have had a smooth run Review Source Response from QualityUnit September 4, 2023 Hi Charlie, Thank you very much for your kind feedback. We are glad to hear that you have been satisfied with LiveAgent and that it has been beneficial for you when it comes to managing emails and live chats. Remember, our team is here for you 24/7 in case of any questions or issues! -LiveAgent team PO Philip O. Chief HR Officer Accounting Used the software for: 2+ years ### "Unrivalled and brilliant Customer Service and Support Software." June 11, 2023 5.0 Pros With ,it is possible to manage and respond to our customers quieries quickly thus increasing customers satisfaction.Again,it is simple to communicate and engage with our customers seamlessly with LiveAgent live chat feature. Cons We have been using successfully thus there is no any problem to pinpoint. Review Source Response from QualityUnit June 13, 2023 Hey Philip! Thanks for sharing your thoughts on LiveAgent. It's great to hear that our live chat feature has been making communication more seamless for you. - LiveAgent Team VR Verified Reviewer Technical Management Professional Computer & Network Security Used the software for: 1-2 years ### "Live Agent" January 19, 2023 5.0 Overall experience is good with this software.It is very powerful tool for helpdesk for Ticketing.i would recommend to use this software. Pros It is a very powerful elegant helpful for help desk live chat ticket handling solution for the all help desk query. It has a very compete powerful feature for Ticketing tool for Ticketing tool.I loved this software. Cons I do not find any cons for this software.overwall personnel is good.In my opinion it is very useful and powerful tool for helpdesk.No dislike for my side. Reason for choosing LiveAgent It is very useful for Ticketing tool for helpdesk that why we have choose this product. Review Source Response from QualityUnit January 23, 2023 Hello there! :) Thanks for leaving a review for LiveAgent! We're thrilled to hear that you've had a good experience with our software. We know how important it is to have a powerful and reliable tool for helpdesk ticketing, so we're glad we could deliver that for you. Thanks for your recommendation to others, it means a lot to us! - LiveAgent Team Johnny P. Director of Operations Health, Wellness and Fitness Used the software for: Less than 6 months ### "MTW Live Agent Review for Capterra" February 7, 2022 5.0 Live Agent is simply the best product that we - a growing company that markets a fitness app with a MLM component - use on a regular basis. The pricing is fair, and the LA people get back to any of our CS inquiries VERY quick. Highly recommend! Pros So easy to use. The interface is incredibly user-friendly. I am somewhat technologically challenged, but after watching the Live Agent you tube videos and tutorials I learned how to do everything I needed to provide excellent Customer Service! Cons There really is nothing. Been using software 5 months and yet to find a negative. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent The fact that LA had a simple chat & ticketing solution vs Zendesk which had SO MUCH duplicative software that our company didn't even need. Review Source Response from QualityUnit February 10, 2022 Hello Johnny! Thank you for your feedback and a 5-star rating :) We are glad to see that our tutorial videos helped you. Happy to have you with us! - LiveAgent Team JE Judin E. Customer care Consumer Services Used the software for: 1-2 years ### "Centralizing customer engagements with a comprehensive all in one tool" August 9, 2023 5.0 The tool is a powerful customer engagement tool and helps resolve issues fast and from a central point however it might be complex for new users Pros I like that its possible to handle customer queries and problems from one place on a real time basis with chat history being recorded making the problem solving process fast. Cons While having a wide range of features is beneficial some are complex and may make the learning curve steep Review Source Response from QualityUnit August 11, 2023 Hello Judin, Great to hear that our real-time customer query handling seems to be working wonders for you. We aim to make the problem-solving process rapid and efficient. Thank you for your review and your insights! - LiveAgent Team AB Audrey B. Marketing strategy manager Information Technology and Services Used the software for: 6-12 months ### "LiveAgent Knowledge, a powerfull tool" December 15, 2022 4.0 Pros The knowledge base tool allow you to create a lot of category and article. It is a powerful tool to use if you want to show your costumer how to use your product or to give them some information about your product. It allows you also to create internal article to help your team gather information et share it with others. Cons There is some problem that you cannot fixed in . For example, I've ask the support team if it was possible to have a backup base for the article, because if for some reason you loss articles, it cannot be retrieve and you loss all of your work. Also the delete form is not really clear. I've deleted some article by mistake and it didn't show you a message to confirm the deletion of the article and there is no way to retrieve it. Alternatives considered [UVdesk](https://www.capterra.com/p/158346/UVdesk/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Review Source Response from QualityUnit December 16, 2022 Hi Audrey, Thank you for your feedback. We are glad to hear that LiveAgent's knowledgebase has been useful to you and your agents. I can see that your suggestion has already been reported to our developers so fingers crossed we will see further improvements to the knowledgebase and to the backing up of the articles! KU Ken U. CEO Human Resources Used the software for: I used a free trial ### "LiveAgent has really resolved my small business and BPO needs. " August 17, 2022 5.0 All in all, live agent is phenomenal. I love it. I've already recommended it to others and me and my team use it for our business needs. Pros Once you get the first thing that becomes clear is the ease at which features sync up. The chat feature is probably my favorite: messages come through easily regardless of whether you're on a desktop mobile phone or tablet. You're assigned extensions so you and your team can call each other, or make outbound calls. Pretty neat. I love the ticketing! Cons The only thing I wasn't super fond of was how it asks to reload application. It was minor though and I usually caught it in time before being logged out. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/)[Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/) Reason for choosing LiveAgent is just more reasonable cost wise Review Source Response from QualityUnit August 23, 2022 Hi Ken! Thank you for your amazing review! We're glad to hear that you're enjoying all the features that you need. Our aim is to make your work with customers and their communications much easier and faster. Hence we're always happy to receive such positive feedback :) Remember, our 24/7 support is here for you should you need anything. - LiveAgent Team NS Nicole S. Client Implementation Manager Hospital & Health Care Used the software for: 2+ years ### "Smart and cost effective support solution" July 27, 2023 5.0 Overall experience has impressed us very much and we intend to continue with . Pros is a cost-effective solution for our business rather than outsourcing to large call centers. It allows our support agents to handle multiple chats simultaneously, reducing the need for an extensive support team. Cons Chat in queue lack the AI response option in case of long waiting queues Alternatives considered [Office Chat](https://www.capterra.com/p/226272/Office-Chat/) Review Source Response from QualityUnit July 28, 2023 Hi Nicole, Thank you very much for your feedback. We are glad that you have been satisfied with LiveAgent and the benefits it brings to your customer care. Our team works hard every day to further improve system and bring forward new features so stay tuned for more great updates coming your way! -LiveAgent team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.