# Page 16 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is LiveAgent the right Help Desk solution for you? Explore 1780 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1780) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 16 - Reviews of LiveAgent ## Showing most helpful reviews Showing 376-400 of 1780 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FL Frederico L. Head of Customer Service Consumer Services Used the software for: 2+ years ### "Great cooperation with Liveagent" April 6, 2020 5.0 So far it is great! I am looking forward to new features such as Whatsapp, Chatbot and Call rotation, and, I am sure we will improve our usage of the software even better. Keep doing the great job you are doing! Pros I like that Liveagent provides such close support to our team, never leaving our agents without a reply. Also, they care about the customers and provide close interaction with us. Cons It is not that easy when different departments are integrated into the platform, and, it requires some time to set up all the functionalities, so they are not colliding Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent They had a great price quality indicators in most of the review websites. In addition to that, I had a very friendly key account manager, which was always ready to provide answer to my questions Review Source Response from QualityUnit April 7, 2020 Hi Frederico, Thank you very much for such an excellent review. We are so pleased that LiveAgent continues to be the right fit for you and your company after more than two years! Our team is happy to hear you have been satisfied with the support and that we have been able to take care of any issues along the way. Stay tuned for more updates coming your way to make LiveAgent even better. Happy to have you on board! VT Venter T. System Engineer Retail Used the software for: 1-2 years ### "Customer service software i recommend to everyone. " May 24, 2023 5.0 LiveAgent has a very friendly pricing terms that makes it affordable and available. I like how it allows us to conduct everything just from one place thus saving time. LiveAgent has improved on-email communication. Pros I like LiveAgent customer support team, they respond very fast to our inquiries. With it, it's very easy and simple to interact and engage with our customers using live chat. It's a nice platform that increases customer satisfaction. Cons I haven't experienced any difficulties while using LiveAgent so nothing to dislike about it. Review Source Response from QualityUnit May 26, 2023 Hi Venter, thank you for your recommending LiveAgent! It's great to hear that our fast customer support stands out for you. We strive to provide an efficient platform for engaging with customers and we're glad it indeed helps in boosting satisfaction levels. Once again, thank you for sharing your experience, and we look forward to supporting your business further. - LiveAgent Team Katelyn S. Interior Architect Architecture & Planning Used the software for: 1-2 years ### "LiveAgent Chat History Management and Best Communication Platform." July 17, 2023 5.0 Effective group and project teams coordination and communication platform with reliable data analytics generation and to transfer data is secure and cost effective. Pros Call center management via LiveAgent is helpful and the product allows quick file sharing and the collaboration tools are nice. Perfect customers databases management product and through the reporting features was simple creating clean reports. Cons Best technical team support tool and it was not complicated on its initial deployment and helpful support when needed. Review Source Response from QualityUnit July 18, 2023 Hi Katelyn, Your words resonate with us. Your appreciation for the ease of collaboration and quick file sharing is notable. Tools for cooperation do indeed make for a smooth sailing work experience. the cake. After all, who doesn't love a bit of savings? Thank you for the recommendation. Continue making interior design marvels, one plan at a time :) - LiveAgent Team TA Tarannum A. Sales Executive Information Technology and Services Used the software for: 1-2 years ### "Excellent CRM and Helpdesk Software" July 15, 2023 4.0 Their control panel is also fantastic because it's simple to use and it is crucial emphasis that it offers excellent integration that allow for the capacity to enhance the work. Pros The knowledge and base management has enabled the development of an integrated and collaborate work system. It has outstanding CRM capabilities that make it possible to analyse customer behaviour, segment customer based on their needs, and then meet each of those demands. Cons The CRM is additional addition to our work system since it has capabilities that goes well beyond what was anticipated and successfully complements the ability to exchange information and provide customer support Review Source Response from QualityUnit July 19, 2023 Hello Tarannum! Really glad to see you appreciate our extensive CRM capabilities! Enhancing customer interactions is what drives us. Simplicity in integration, as you've experienced, is another area we've focused our efforts on. Thank you for your recommendation, Tarannum. Means a lot to us :) - LiveAgent Team FK Francisco K. Project Manager Information Technology and Services Used the software for: Less than 6 months ### "Customer support webchat" December 7, 2020 4.0 Pros Multiple chat buttons and teams agent can read message even before customer press "enter" Google Maps API integration is good and helps visualize where my customers are (geographically). Team transfer is good, specially the ability to note information for agents only. Chat with one customer and 2+ agents are great ! Cons Workhours. One for all company. I wanted to setup differently for every team or at least chat button. Portuguese translation is poor and incompleted. My agents don't speak English so I need it translated. I would like to setup multiple chats per team and not only by agent one by one. I would like a separate feature to chat between agents to. I would like to be able to have a chat with 1 agent and 2+ customers. Off course controlled and if allowed by the customers and setted up by the agent. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source Response from QualityUnit January 4, 2021 Hello Francisco, thank you very much for your honest feedback! I am thrilled to see that features such as real-time-typing-view, API integrations, and transfers are helping you in your day to day work! Currently, it is not possible to set up general business hours, it is possible to set them up for calls using IVR, but chats are available if the agent is available (they can still disable themselves from chats, even if they are logged in in the agent panel). As to the group chats, it is already reported for our future development but there's no ETA for when this will be developed. Same goes for chats with one agent and multiple customers. Feel free report any further suggestions at support@liveagent.com. MP Mark P. Admin Internet Used the software for: Less than 6 months ### "Pretty good. Need to be a ilttle careful of gotchas." December 3, 2020 4.0 8 out of 10. Will persevere and hope to extend into other modules probably slower thanwe'd otherwise like due to their trial system limitations. Pros LiveAgent is really well laid out and intuitive. Its quite fast and well supported. Its has a pretty good entry pricing compared to their competitors. It didn't take long to deploy or test upgrades. You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time. Cons There is a significant issue in their Trial software. If you do a trial (which is a very short 2 weeks) and don't complete in 13 days (yes - not 14 as specified) then they will deactivate your account instead of downgrading it. We found our Knowledgebase turned off without our knowledge. They also charge for admin non-users so we had to re-setup new email accounts to allow visibility across the non-user Founders as well. be aware there are some funny glitches in their email system that prevents a user from logging in with the same account as is monitored. Reason for choosing LiveAgent Convertkit, Active Campaign, Freshworks, Document360, Stonly, Zoho Review Source Response from QualityUnit December 7, 2020 Hello Mark, thank you for your honest feedback! We are glad to hear that it was easy for you and your team to deploy LiveAgent :) The trial accounts are on the All-Inclusive plan and they are valid for 14 days. We are always happy to extend it for an additional week if needed and requested. Even once the trial is over and it is not upgraded to a paid plan on time, it only gets suspended, and only after 2 months of inactivity, all the data and setup get permanently deleted. Within those 2 months when the account is suspended, you are always free to ask for a reactivation so that you could keep using it. As to the email addresses, yes, you are correct, agents need a different email address to log in with than the one that is used for fetching emails into LiveAgent. There are currently three roles in LiveAgent, owner, admin, and agent and since they all have access to tickets and can reply to all of them, they all are charged according to our standard pricing. Take care, Mark! :) CH Chris H. Software Engineer Retail Used the software for: 1-2 years ### "Re-define Customer Service with LiveAgent" July 6, 2023 5.0 Satisfying and offers convenience. Pros Customer care tool and help desk communication assistance are by far the most impactful. Cons It offers a one-stop platform where you are able to respond to multiple conversations unlike before where i had to respond through accessing multiple platforms. Review Source Response from QualityUnit July 12, 2023 Hey Chris, thanks for your insights. It's great to hear you found our customer care tool and help desk communication robust. Your remarks on how LiveAgent has improved your multi-platform conversation management mean a lot to us :) - LiveAgent Team RS Rachel S. Customer Service Representative Construction Used the software for: 2+ years ### "Ensures smooth operations" August 8, 2023 5.0 I would like to suggest this software to anyone in service sector. Pros LiveAgent handles multiple inquiries simultaneously, ensuring a smooth experience during peak times. This ensures low chat drops. Cons AI bot should be introduced to reduce waiting times. Alternatives considered [Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/) Reason for choosing LiveAgent Features Review Source Response from QualityUnit October 16, 2023 Hi Rachel, Thank you very much for your review. We are glad to hear that LiveAgent as been the right choice for you and that you have been satisfied with the benefits it brings to your customer support. We have the AI feature reported to our developers so fingers crossed we will see it in the future. Have a great day! -LiveAgent team Hannah T. Information Technology Manager Construction Used the software for: 1-2 years ### "Customer Relationship Management and Effective Engagement Product." June 30, 2023 5.0 Customer engagement solution with effective insights collection functions and to provide accurate and productive reports is an easy process through LiveAgent features. Pros Through utilising LiveAgent functions the communication across several Engineering and Construction project employees and the ability of chat history management the LiveAgent features can not be compared and its databases management level is on top. Cons LiveAgent is almost the easiest live chatting product and easy on gerting started through its basic knowledge and i got zero issues from this software. Review Source Response from QualityUnit July 5, 2023 Hello Hannah, we appreciate the generous words for LiveAgent's functionality. You mentioned you had no issues using the software - that makes us more committed to providing seamless services. Should anything come up, we are here to assist you anytime! - LiveAgent Team VR Verified Reviewer Founder Management Consulting Used the software for: 2+ years ### "Frustrating Chat Tool" July 18, 2022 3.0 Not as user friendly as Tawk. Pros Got it because it was on an AppSumo LTD, so low priced and also it had the feature of visitors to call as well besides just chatting. Cons Biggest peeve was that, if you don't log into the back-end at certain intervals, you will have to log-in to keep your app active on your website. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Tawk only had chat function but LiveAgent had voice call too. Review Source Response from QualityUnit July 21, 2022 Hello there! Thank you for your feedback. As to being logged out. It seems likely that this is a settings issue. Please, feel free to contact us via chat on our website 24/7 and our support team will assist you in this matter. - LiveAgent Team IHQ Ibrahim Hassan Q. Stock trader Real Estate Used the software for: 2+ years ### "Message of thanks" September 26, 2023 5.0 The experience was very wonderful and I would like to thank the technical staff and the general manager in particular Pros I would like to send a message of thanks to all the technical staff of the program because it is one of the best programs that I have thought about a lot Cons Since it does its work easily and saves time and effort, however, there are certain times when it is not done quickly Review Source Response from QualityUnit October 9, 2023 Hi Ibrahim Hassan, Thank you very much for your feedback. We are glad to hear that LiveAgent has been the right choice for you and that you have been satisfied with both the system and the support provided by our team. Keep up the amazing work! -LiveAgent team SV Sneh V. Team Lead Legal Services Used the software for: 2+ years ### "Seamless Conversations Made Simple" June 15, 2023 5.0 Pros It offers a variety of options, such as the ability to customise chat, file sharing, chat documentation, and live visitor tracking. These are very useful to help our customers to their satisfaction. Cons AI bot integration is missing. It would help us reduce live chats handled by staffs. Review Source Response from QualityUnit June 20, 2023 Hey Sneh! Thanks for your review and outlining the usefulness of mentioned features. We understand that AI bot integration is something important for our customers. It is currently available via integrations like Quriobot or ManyChat. - LiveAgent Team kW ken W. head of customer sevice and support Information Technology and Services Used the software for: 1-2 years ### "Enables real time cmmunication with users" August 16, 2023 5.0 A very effective software! Pros Before settling on LiveAgent, we used to ave a lot of backlog complains and inquiries from our clients. A problem that was sorted by this real time communication with users software. I can say that it is God sent! Cons So far so good! No complains from my company. If its anything; it is 100% perfect for it is well developed and does not have hitches at any point. Review Source Response from QualityUnit August 18, 2023 Hi Ken, Thank you very much for your kind review. We are glad to hear that LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your customer care. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team Mato G. (. Chief growth officer Business Supplies and Equipment Used the software for: 2+ years ### "The solution that overcame competition at high speed" March 25, 2020 5.0 Great value for the money. Pros It saves us tons of time, its user friendly and extremely efficient. Good connectivity with other apps. Cons Hard to do tailoring to our very specific needs Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing LiveAgent was most efficient and tailored to our needs Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Preffered compatibility and ux efficiency Review Source Response from QualityUnit March 26, 2020 Hi there, Thank you very much for your feedback! We are so pleased to hear that LiveAgent has been able to meet most of your needs and make your work-life a little bit easier. That said, no software is ever perfect and our team works hard every day to further improve the software and pack it full of new integrations and plugins to truly meet every need out there. Stay tuned for more updates coming your way! RP Ram P. Senior Customer Support Engineer Information Technology and Services Used the software for: 2+ years ### "Raises customer service standards" July 3, 2023 5.0 Pros I really like that by using the LiveAgent software, we are able to learn vital information about the preferences, behaviour, and pain points of our clients. By employing chat scripts and statistics, we were able to gain insight into our clientele, identify trends, and make informed decisions that enhanced their goods, services, and client relations. Cons It occasionally encounters technological issues including server failures and software glitches and is reliant on dependable internet access. Review Source Response from QualityUnit July 5, 2023 Hey Ram, great to see you raising the bar in customer service with our insights. In the bustling field of Information Technology and Services, staying ahead requires critical data to make informed decisions. We understand that occasional technical issues can be a speed bump. Rest assured, we are constantly working on enhancing the platform stability to ensure a smoother experience. Thanks for your constructive feedback. Enjoy growing with us :) - LiveAgent Team Sikhanyiso V. Business Woman Marketing and Advertising Used the software for: 2+ years ### "Live Agent Review" December 7, 2022 5.0 Pros This is a very amazing and convenient software ever. Communication with customers has been very easy ever since i was introduced to this software. I WOULD ENCOURAGE MOST BUSINESSES to take this software into consideration. Cons Personally this software is pooerfect for me. Review Source Response from QualityUnit December 8, 2022 Hello! Thank you for your amazing review! We're so glad to hear that you've had a great experience using our software. We strive to make communication with customers easy and convenient, so we're glad that it's been working well for you. If you ever have any questions or feedback, please don't hesitate to reach out to us 27/7. :) - LiveAgent Team Abanoub H. Network Engineering Computer & Network Security Used the software for: 6-12 months ### "LiveAgent full review " August 26, 2023 4.0 Call center in a professional manner without interruption Pros Control and the ability to respond quickly to e-mails and communicate quickly through the call center Cons Customizing the user interface according to the needs of the user, while giving more powers to the user Review Source Response from QualityUnit August 30, 2023 Thank you for your constructive review. We appreciate knowing that our email and call center functionalities have positively impacted your ability to respond quickly. Your thoughts on the customization of the user interface are invaluable and will be taken into consideration for future updates. Thank you for choosing our product and for your continued patronage. Douglas A. Assistant Computer & Network Security Used the software for: 6-12 months ### "Support client " September 13, 2023 5.0 Pros C'est un super logiciel qui propose fonctionnalités plus avancées ce donne plus d'efficacité à l'application elle améliore la performance et la rapidité du service clientLe système des messageries est très bien intégré dans l'application Cons Les différentes gestions contact peuvent être amélioré de plus et aussi il faudrait revoir les interfaces Review Source Response from QualityUnit September 14, 2023 Hey Douglas :) Thanks for sharing your experience with LiveAgent! We're glad to hear that you find our software great and appreciate its advanced features. Improving the performance and speed of customer service is our top priority! We understand your concerns about contact management and interface, and we're constantly working on refining these areas based on customer feedback. Your input helps us adapt and make the necessary improvements to provide an even better user experience. Thanks again for taking the time to review LiveAgent. - LiveAgent Team VR Verified Reviewer Diseñador Marketing and Advertising Used the software for: Less than 6 months ### "LiveAgent : Una plataforma sólida para el servicio al cliente." April 26, 2023 4.0 Es una plataforma solida de servicio al cliente con características útiles y herramientas de automatización para ayudar a empresas a gestionar sus interacciones con los clientes. Aunque su costo puede ser alto y su uso puede ser complejo, no deja de ser una buena opción para empresas que desean mejorar su servicio al cliente. Pros Incluye varios canales como el chat en vivo, correo electrónico, llamadas, mensajes de texto y redes sociales. Además muestra una interfaz personalizable permitiendo adaptar la aplicación a las necesidades de los usuarios. Cons Su costo es alto para empresas pequeñas y medianas, incluso el personalizar la plataforma puede ser compleja y su soporte se encuentra para un número limitado de idiomas. Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/) Review Source Response from QualityUnit April 28, 2023 Hey there! Thank you for the detailed review. It's fantastic to hear such nice words about LiveAgent. In regards to pricing, we have recently rolled out annual plans with pricing tiers for businesses of all sizes - making it more friendly for small and medium-sized companies! Plus, we're working on adding more language support to cater to our diverse customers. Stay tuned for even more enhancements to come! - LiveAgent Team VR Verified Reviewer Human Resources Specialist Human Resources Used the software for: I used a free trial ### "Empowering Our Customer Support Team with LiveAgent's Ticketing and Chat Platform" June 13, 2023 4.0 LiveAgent Helpdesk seems well suited for businesses seeking an affordable, integrated and effective customer service suite. If your needs are relatively straightforward and you value features that improve agent efficiency and the customer experience, LiveAgent could be a good fit. Pros Better visibility into customer issues Detailed ticket and chat logs provide valuable insights into recurring problems and areas for product improvement. Cons Setup and customization Significant setup and customization may be needed initially to fit your organization's specific workflows and needs. This can be time consuming Review Source Response from QualityUnit June 15, 2023 Hi there! Thanks for sharing your thoughts on LiveAgent. It's great that you find LiveAgent well suited for your businesses. We understand that setting up and customizing the platform may initially require some time, but we believe the benefits gained in agent efficiency and customer experience outweigh the initial efforts. It's also worth noting we tailored our platform to cater to various industries, including Human Resources, ensuring everyone can reap the benefits. Thank you once again for your valuable insights! - LiveAgent Team VR Verified Reviewer Sales & Marketing Manager Used the software for: Less than 6 months ### "With LiveAgent you get value for money. Great for teams on a budget." November 7, 2017 4.0 We were able to build a multi-domain ticket desk for multiple agents on a small budget. Pros LiveAgent offers a lot for a low price. We chose LiveAgent to set up a multibrand ticketing system (multiple domains), which it does very well and better than some of the higher priced software out there. In short, here are my pros: - Easily set up multiple domains and customize signatures for each domain - Easily set up folders and filter tickets on many different criteria - Slack integrations. One we used was to get a notification in slack every time we received a ticket in the "New" folder - It doesn't send emails to Spam (I've tested other help desk solutions, and we've had to deal with emails from customers just going to spam because of the provider's spam folder). Cons \- It automatically assigns a random ticket code such as \[XZJ-OHE\] to each email which we didn't want. - If you're going to send emails to many recipients within the same ticket and one of them replies, you can't hit reply to that person because ALL recipients originally included in the ticket will receive that reply. You'll either have to remove all email addresses or split the ticket. - The text editor: It does have many features like change text font and size, include links, special characters, block quotes etc, but it often reformats text and doesn't display the ticket the way that the customer will receive it in their inbox. The text format changes after sending. - The image editor for signatures is buggy. - Support wasn't great. Every time we contacted support they just gave us standard answers and didn't bother going the extra mile. Review Source Adriana A. Site Engineer Construction Used the software for: 1-2 years ### "LiveAgent Knowledge Management and Ofline Forms Capabilities are Effective." July 4, 2023 5.0 The overall customer relationship management using LiveAgent is productive and the interactive functions and contact database management is good and easy. Pros Very helpful help desk system with the highest customer engagement and customer experience management capabilities. LiveAgent record management and also the features for fantastic communication is more beneficial and reporting is quite simple. Cons Best customer care system and all the LiveAgent features are easy. stable and very flexible and no serious training is needed to become a Pro. Review Source Response from QualityUnit July 5, 2023 Hey there, Adriana! Thanks for your feedback. It's great to know that our contact database management and interaction functions stand out for you. Those aspects are indeed designed to keep things simple and effective. And ah, no serious training needed to become a Pro? That's music to our ears! It's always been our aim to make all features user-friendly :) - LiveAgent Team TM Tabitha M. Information Technology Administrator Newspapers Used the software for: 1-2 years ### "LiveAgent has helped us simplify our engagement with customers. " May 16, 2023 5.0 LiveAgent makes it super easy to engage with our customers from one place. It was very easy and fast to install, set up and it keeps updating. Also, LiveAgent is very safe and secure. Pros LiveAgent has helped us simplify our engagement with customers since it allows us do everything from one place. I like the ability to handle all customers inquiries from one place which saves much time. Cons I haven't yet identified anything challenging while using LiveAgent. Review Source Response from QualityUnit May 16, 2023 Hello Tabitha, Thank you for your wonderful review! It's great to know that LiveAgent has made your customer engagement easier and more efficient. We appreciate your kind words about the ease of installation, updates, and security. Our team constantly works to improve the platform and ensure a seamless experience for our users. If you ever come across any challenges or have questions, feel free to reach out to our support team. We're here to help! Wishing you continued success in your customer engagements! - LiveAgent Team BW Beatrice W. Information Technology Associate Security and Investigations Used the software for: 2+ years ### "Offers potent and practical features that suites everyone in any enterprise." February 19, 2023 5.0 Perfect and impelling now much easier to hold chats and engagement on cloud basis. Getting support from service providers and also getting to offer support to colleagues and clients on customer help desk. Pros IT ticketing , follow up and management always made easy.The base to management of knowledge and get to involve all inclusive.Live chat enabled with beautiful features and templates to choose a preference for all.Customer service help desk. Cons Uploading files is not very secure for some crucial data since it's easy to have corrupted files. Review Source Response from QualityUnit April 26, 2023 Hello Beatrice! Thank you for your review. It's great to know that our platform has made it easier for your team to engage with your clients. We appreciate your feedback regarding file uploading security. It's unusual to hear about issues with corrupted files, and we would like to investigate further. If possible, please elaborate on the issue or report it to our customer support team, so we can ensure a seamless experience for our users in the future. - LiveAgent Team VR Verified Reviewer Entreprenuer Events Services Used the software for: I used a free trial ### "Customer service made easy" October 7, 2022 5.0 Pros It is an amazing online software that is easy to use and offers help desk and live chats in on place. The ticketing feature stands out overall and cuts on delays in responding to customer queries, and costs are worth it because we don't need to pay for other solutions. I also loved the various options for support, making it customised for the end-user. For a business like mine with multiple brands, LiveAgent allows us to set different departments and there is no need for agents to panic about any issue outside their department. Cons It is a gem and improves customer service greatly. I am satisfied so far Review Source Response from QualityUnit October 19, 2022 Hello There! Thank you for your review :) We are thrilled to hear that you are enjoying using LiveAgent and finding our features helpful for your business! We are constantly striving to provide the best possible experience for our users, so we are glad to know that we are meeting your needs. If you ever have any questions or need any assistance, please don't hesitate to reach out to our support team. - LiveAgent Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.