# Page 18 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is LiveAgent the right Help Desk solution for you? Explore 1753 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102188/LiveAgent/reviews

---

LiveAgent

4.7 (1753)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated April 2nd, 2026

# Page 18 - Reviews of LiveAgent

## Showing most helpful reviews

Showing 426-450 of 1753 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

jR

jasmine R.  
receptionist  
Chemicals  
Used the software for: 1-2 years

### "taking customer support to another level"

August 28, 2023

4.0

all queries are all brought together on this tool, from emails to call, ensuring that all important issues are dealt with by the support staff, i highly recommend live agent

Pros

an amazing customer support tool, liveagent comes with many features but most important feature to me is the FAQ in which customers with common queries can find help without necessarily calling on help desk, this gives room for more urgent and serious inquiries to be handled.

Cons

liveagent is not just a buy and use tool, as for advanced features, it's little difficult to set it up and implement it. hence requires enough time to understand it and implement.

Review Source

Response from CyberSentriq

August 30, 2023

Hi Jasmine! Glad to hear that you appreciate our FAQ feature. It's designed to empower customers while giving your team the space to handle more intricate inquiries. On your mention of advanced features being a tad challenging to implement, we totally hear you. Remember, our 24/7 support team is always here for guidance, just a ping away! :) - LiveAgent Team

VR

Verified Reviewer  
CEO  
Marketing and Advertising  
Used the software for: 1-2 years

### "Best Customer Support Software"

July 15, 2022

4.0

Pros

We have been using this software on our website to provide customer support and live chat. This has so far been the best software with all updates and requirements.

Cons

link sharing or sending a big file can sometimes be an issue as a limitation rest all is good with this software

Review Source

Response from CyberSentriq

July 27, 2022

Hello there! Thank you for your review :) Happy to have you with us! Should you find any difficulties with sharing links or files, please reach out to our support as this might be a settings issue. - LiveAgent Team

Cristian F.  
Manager  
Retail  
Used the software for: 6-12 months

### "Many useful features. Great companion for your website"

April 20, 2023

5.0

Pros

The location report (which shows a user's location anywhere in the world). Also, the ability to send a chat invitation to a user while browsing your website. Being able to record and store the calls received from the clients is also helpful.

Cons

The software is pretty complete. Nothing to dislike really.

Alternatives considered

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Review Source

Response from CyberSentriq

April 25, 2023

Hello Christian! Thank you for your wonderful review. We're happy to hear that our location report and chat invitations are adding value to your website experience. If you have any suggestions or need assistance, don't hesitate to reach out 24/7 :) - LiveAgent Team

DHL

Dag Hendrik L.  
CEO  
Internet  
Used the software for: 2+ years

### "Good Support ticket and Live Chat app"

March 8, 2022

5.0

I got a sweet deal when it was on AppSumo (LifeTime deal of 2 seats) and have been using it since for slidedog.com

Pros

The desktop app is very powerful and has a lot of customization options

Cons

Their mobile app for iOS could be a lot better. I don't really trust it to alert me, as it's been buggy over the years that I've used it.

Reason for choosing LiveAgent

Mainly because of the very good deal we got on AppSumo back in the day.

Review Source

Response from CyberSentriq

March 10, 2022

Hello ! Thank you for sharing your feedback on LiveAgent. We are glad to have you on board! - LiveAgent Team

PK

Paul K.  
Internal Auditor  
Accounting  
Used the software for: 2+ years

### "The topnotch engagement application with other great advantages "

June 7, 2023

5.0

LiveAgent has impacted communication, engagement and customer services. Unique way of handling accounts in teams.

Pros

Customer relationship services platform where it's easy to reach clients and service providers.Banking and financial services are well handled on this tool for holding meetings sending emails and creating good chat teams.

Cons

Live agent to the world, simple as it is there is nothing to dislike.

Review Source

Response from CyberSentriq

June 15, 2023

Hey Paul, thanks for your awesome review! We love that you enjoy our platform's ease of use and ability to create chat teams. Your feedback means a lot to us, and we'll continue to work on making LiveAgent even better! Feel free to reach out if you have any questions or suggestions. Have a wonderful day! - LiveAgent Team

MM

Mansi M.  
Sr. Developer  
Information Technology and Services  
Used the software for: 1-2 years

### "Best Ticketing Solutions"

August 4, 2023

4.0

Overall I am satisfied and would recommend people to use and try this. This is completely one stop solutions for many products.

Pros

LiveAgent is being used in my company mostly for Ticketing and IT Service management, it's also being used for email management

Cons

Really I don't have any challenges or anything to dislike or complain for LiveAgent.

Review Source

Response from CyberSentriq

August 8, 2023

Hello Mansi, it's fantastic to hear that LiveAgent is your one-stop solution in managing IT services and emails. We strive to satisfy our users' needs, and knowing that we hit the bullseye with you makes us happy. Thanks for spreading the word about LiveAgent. We're pleased to serve professionals like you in the IT industry. - LiveAgent Team

TT

Tarmetria T.  
Office Assistant  
Utilities  
Used the software for: Less than 6 months

### "Live Agent "

October 2, 2023

4.0

Pros

The feature live chat is the most used in my opinion with people non vocal or blind. It’s important to me when it’s absolutely available when I have late nights out the week . Thank you for the time I spent filling this out .

Cons

This is really not too fond about this with me

Review Source

Response from CyberSentriq

October 9, 2023

Hi Tarmetria, Thank you for your review. I'm very sorry but I don't completely understand - if you are experiencing any issues with LiveAgent or if you have any questions, feel free to reach out to our team via chat or email. We are here for you 24/7. -LiveAgent team

David C.  
Director, Customer Operations  
Consumer Goods  
Used the software for: 2+ years

### "New company - but only ever one option"

November 19, 2018

5.0

I have used LA since 2011. Whenever I get the chance, I use it. I have successfully installed it on companies ranging from 9 to 125 agent seats. and it is my 'go to' application. Yes, there are tiny bugs, like any platform, but they are always quickly updated and resolved. In 7 years of using (and suggesting) LA, I've only had one bad experience with their customer service (and, OK, it WAS poor service), but it was quickly spotted and dealt with. Simply put - If you are reading this review - you have found the CS platform you need, with the support you deserve.

Pros

Live Agent (LA) offers 'everything' for any size CS operation.| Their support is always fast and friendly. It simply 'works'

Cons

Some internal rule options could be added to expand the options.

Review Source

Response from CyberSentriq

November 20, 2018

Hello David, what an honest review, wow, thank you for being with us for the past 7 years! Here's to another 7 (at least) and a lot of happy customers :) Take care, Andy, LiveAgent

AT

Anthony T.  
HR Manager  
Information Technology and Services  
Used the software for: 2+ years

### "A Perfect Customer Support Solution"

August 29, 2023

4.0

Pros

Using LiveAgent is super easy and require no training thanks to the understandable user interfaceIt comes with features that makes customer service straightforwardIt makes a great live chat and helpdesk solution

Cons

So far LiveAgent has been working well. It has been great

Review Source

Response from CyberSentriq

September 5, 2023

Hello Anthony! It's always great to hear from satisfied users like yourself. Even better when we learn that our user-friendly interface is doing its job well. Remember, our team is here 24/7 should you come across any bumps on the road in the future. - LiveAgent Team

RR

Roberto R.  
Head of LD and QA  
Gambling & Casinos  
Used the software for: 2+ years

### "Head of LD and QA"

November 28, 2023

4.0

For the necessity of the company once we were small was perfect, help the company to grow fast our customer support

Pros

It is an easy system to configure new routines and to teach how to use them, it is self-explained.

Cons

It is limited when we are speaking about big companies, missing AI, chatbot etc

Reason for choosing LiveAgent

In the first moment was because the agility and the price

Review Source

Response from CyberSentriq

December 4, 2023

Thank you for taking the time to share your experience, Roberto. We're glad to hear that the ease of setup and user training process for LiveAgent has met your expectations. Regarding your scalability concerns for larger companies, our team is actively working on advanced features to better serve large organizations. Should you encounter any issues, our 24/7 customer service team is always here to assist you. We look forward to sharing our upcoming updates with you. - LiveAgent Team

RR

Roberto R.  
Team Leader Customer support  
Gambling & Casinos  
Used the software for: Less than 6 months

### "Great system"

December 3, 2020

5.0

We are very satisfied with what the system offers us, simple and easy to operate, generation of eports and control of agents with easy access and configuration

Pros

Dynamics, simplicity, and self-explanatory the whole system, basically people with little knowledge of IT can manage and operate the system

Cons

So far there is nothing that doesn't just like an observation that it would be interesting to have automatic translation integration in the chats

Reason for choosing LiveAgent

Integration between brands, price and technical support

Switched from

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

System and brands integration and monthly subscription.

Review Source

Response from CyberSentriq

December 8, 2020

Hi Roberto, thanks a lot for your kind review! We are thrilled to have you with us and to see that you are satisfied with what LiveAgent offers to you! :) As to the automatic translation in the chats, we have it already reported for our future development but there's currently no ETA for when this will be available. Feel free to shoot us with any suggestions on improvements at support@liveagent.com! :)

GN

Guy N.  
Owner  
Arts and Crafts  
Used the software for: Less than 6 months

### "We needed an upgrade for our support app and decided to switch to LiveAgent. We're very happy we did"

December 4, 2019

5.0

The biggest benefit we get from LiveAgent is being able to communicate with customers and immediately see their order history (shopify integration) and their previous messages with our support team. This saves time for both us and the customer.

Pros

The plethora of functionalities and having all support channels in 1 app: live chat, email, social and phone. I also highly value great support. A great app with mediocre support is not a great app. So, besides all the options in the app I was also happy to find LiveAgent has a great support team themselves.

Cons

Compared to our last support app the dashboard feels very cluttered, but LiveAgent also has lots more functions, so it's not a big deal. Once you're used to it, you don't notice it anymore.

Alternatives considered

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

Reason for choosing LiveAgent

There was a lifetime license deal on LiveAgent, so we decided to give it a try. We were happy with the app, so there was no need to also give freshdesk a try.

Switched from

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)

We needed a solution that also integrated with social & phone. In Help Scout there was a work around option to achieve this but it didn't really fit our needs. So we started looking for reviews of other apps and asking other business owners what they used. LiveAgent came up a couple of times as the best solution. When we saw there was a deal for a lifetime license we decided to give it a go and we never looked back.

Review Source

Response from CyberSentriq

December 10, 2019

Hello Guy, thank you very much for nice review. We appreciate it. Have a nice day :)

MR

Michael R.  
Technical Administrator  
Information Technology and Services  
Used the software for: 2+ years

### "Live Agent Daily Use Review"

August 23, 2022

4.0

Generally a great system to use on a daily basis as part of a team

Pros

I like the fact you are able to integrate numerous email inboxes to it and assign each agent emails.

Cons

When searching for past emails it can sometimes get a little confusing ensuring you select the correct filters, otherwise you will not find what you are looking for.

Switched from

[Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

Easy of use for the entire team

Review Source

Response from CyberSentriq

August 26, 2022

Hello Michael! Thank you for your kind words about our email integration - it's one of our most popular features! We're glad to hear it's making your life easier. :) - LiveAgent Team

IG

Ioan G.  
Customer Support Manager  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Great Ticketing Software, even better Customer Service!"

April 13, 2020

5.0

Pros

The things that stand out to me about LiveAgent are the automation tools we have access to even with the basic plan. It's helped our support team get organized while scaling our team and handling a surging volume of customer inquiries. The technical support we receive is literally instant, and i've only had to go through their chat service to get problems solved. Super easy and each time I speak with one of their agents I learn something new.

Cons

There are so many features, that sometimes I don't realize some of the amazing tools available to me. I guess you can't call that a con though. The one thing that I'm missing is an undo button when replying to emails.

Switched from

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

Needed a ticketing system and productivity tracking abilities. Plus, LiveAgent has API connections that allow us to create custom plug-ins to connect our in-house system to LiveAgent for quick access.

Review Source

Response from CyberSentriq

April 14, 2020

Hi Ioan, Thank you very much for such an excellent review. It is amazing to hear that LiveAgent has been the right fit for you and your company. Customer satisfaction is our number one priority and we are pleased to hear that any issues have been addressed quickly and smoothly. You are absolutely right, there are so many features that are worth exploring - feel free to contact us at any time and we can show you what else there is! Until then, take care and stay safe!

MS

Mark S.  
CEO  
Retail  
Used the software for: Less than 6 months

### "Live Agent has it all"

June 21, 2023

4.0

Overall this is a perfect solution for us.

Pros

I like the fact that they integrate with all of our tool including our telephony provider

Cons

Ticket numbers are difficult to translate to a customer verbally. Interface is not the softest on the eyes.

Alternatives considered

[Deskpro](https://www.capterra.com/p/127288/DeskPRO/)[Total Contacts & HelpDesk](https://www.capterra.com/p/127283/Tele-Support-HelpDesk/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Helpwise](https://www.capterra.com/p/197123/Helpwise/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing LiveAgent

Integrates with the tools we use out of the box.

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Hubspot is ridiculously expensive and lacks features unless you come off of $1400+ per month. Not affordable for a small startup.

Review Source

Response from CyberSentriq

June 22, 2023

Hi Mark, Thank you very much for your review. We are glad that you have been satisfied with LiveAgent and the features it offers at a great cost. Our team is here for you 24/7 in case of any questions or issues so don't hesitate to reach out! -LiveAgent team

RS

Raghav S.  
Project Manager  
Chemicals  
Used the software for: 2+ years

### "Spectacular mode of live engagement."

June 21, 2023

5.0

Unified communication in our organization. In projects management it really helps in team work and task allocation.

Pros

Engagement on live chats, telephony and team meetings.Very unified and it's on cloud based too for more flexibility.Dashboard is simple to understand and even as new users you automatically get to use it without assistance.

Cons

Some connections fail to go through at some instances . But by far the pros are way much .

Review Source

Response from CyberSentriq

June 23, 2023

Hey Raghav :) It's great to know that our easy-to-understand dashboard has made a positive impression! Keep up the great work with LiveAgent, and thanks for your valuable feedback! - LiveAgent Team

Keyana K.  
Internal Operations Assistant  
Internet  
Used the software for: 6-12 months

### "Great helpdesk support application for small home business"

November 21, 2018

5.0

Great customer service on their end, and their service offers a ton of great features that I didn't think I'd need at first, but after just a little while, I quickly came to appreciate all the functionality I get, for such a low price.

Pros

LiveAgent lets me interact with my customers in real time, integrating a knowledge base to help me and my team of just 2 others, solve customer problems much faster and way more efficiently than any other customer support platform I've used to date. The set up process is very easy, and I love the all-in-one inbox . I'm sure to never miss any support tickets or requests, which was sometimes a problem with other similar apps I've worked with in the past.

Cons

Honestly, there are no pros. The price point is pretty solid - after all, it's just myself and 2 reps for my small business - but even if I had a larger support team, LiveAgent doesn't break the bank.

Review Source

Response from CyberSentriq

November 26, 2018

Hello Keyana! Thank you very much for the honest review of your experience with LiveAgent! We are always happy to see that our customers are satisfied with the solution we provide and their business is able to grow thanks to the customer support. :) Have a great day! - Andy

NM

Ntombifuthi M.  
Data capturer  
Retail  
Used the software for: 2+ years

### "LiveAgent software."

October 31, 2021

5.0

Great, being able to assist your business customers online. No need for face to face chat. It's an amazing software, I highly recommend it.

Pros

Best software, easy way to assist your customers online. So easy to use and it's inexpensive.

Cons

Nothing, the software is helpful for the customers and for you.

Review Source

Response from CyberSentriq

November 11, 2021

Hello Ntombifuthi! Thank you for your kind review :) We are happy to see that our software helps both you and your customers. In case you need any help, our support is here for you 24/7. - LiveAgent Team

AL

Angie L.  
Ing Software  
Information Technology and Services  
Used the software for: 1-2 years

### "LiveAgent es lo que buscaba "

July 18, 2023

4.0

Pros

Me gusto que facilita ta tarea de procesar correos electronicos esyo ayuda demaciado a agilizar el trabajo.

Cons

Creo que en sus verciones moviles podrian implementar varias herramientas que hacen falta.

Review Source

Response from CyberSentriq

July 18, 2023

Hi Angie, Thank you very much for your feedback. We are glad that you have been satisfied with LiveAgent and the benefits it brings to your everyday work life. Our team works hard to constantly improve the system, including its mobile apps so stay tuned for great updates coming your way! -LiveAgent team

Marco Wilhelm L.  
Marketer  
Marketing and Advertising  
Used the software for: 1-2 years

### "Great solution"

February 7, 2020

5.0

We tried many solutions and are very satisfied with LA.

Pros

LA is very easy to use. We mainly use the ticket system of LA. We have a good overview of all tickets (thousands). It's perfect that you can create automation, too. Depending on the optinform or keyword, the tickets can be processed by the right employee. It is good, too, that we can put tickets back for some days. Also good: you can add notes to each ticket and you can see the history of the ticket AND the customer, too..

Cons

The knowledge database is a nice idea, but it is not yet perfect. It would be good if you could convert tickets directly into an articles. It would be important to be able to add "private" fields, e.g. do not publish passwords.

Review Source

Response from CyberSentriq

February 11, 2020

Hi Marco, Thank you for your feedback. We have been looking into the knowledgebase issue for some time but are yet to find an efficient way to achieve the desired result. Stay tuned for updates and keep up the great work you have going on with LiveAgent!

GM

Giacomo M.  
Communications Manager  
Facilities Services  
Used the software for: 1-2 years

### "LiveAgent: A Reliable Solution for Personalizing Customer Experiences"

April 2, 2024

5.0

Pros

I like the efficient features of LiveAgent. LiveAgent has been a reliable tool for personalizing customer experiences.

Cons

LiveAgent has been so effective and flawless to use.

Review Source

Response from CyberSentriq

April 8, 2024

Hey Giacomo, Thanks for sharing your review! It's great to see you're having a smooth experience with LiveAgent. Your feedback on personalizing customer experiences is valuable to us. If you ever need anything or have more thoughts to share, don't hesitate to reach out. - LiveAgent Team

AK

Anna K.  
Marketer  
Information Technology and Services  
Used the software for: 2+ years

### "Great tool for managing customer service"

March 19, 2020

5.0

Live Agent is a great tool to manage and take care of your customer service.

Pros

I like the option to set a time frame when tickets need to be solved by the latest (for example within 48 hours). Live Agent automatically tags all tickets that already exceeded the time and needs to be solved ASAP. The overall process of managing the tickets is simple and clear. I also like that multiple tickets from the same users can be merged together into one conversation.

Cons

The search option doesn’t work very well. When trying to search for a certain phrase in a ticket, it usually displays all irrelevant tickets that do not even mention the phrase. Also, the Spam filter doesn’t work really well, because we keep receiving spam emails from the same email address over and over, although we’ve marked them as spam multiple times.

Review Source

Response from CyberSentriq

March 24, 2020

Hi Anna, Many thanks for your honest feedback. We are very glad to hear that for the most part, LiveAgent has been able to automate a lot of the work and make your work life a little bit easier. That said, no software is ever truly perfect and our team works hard every day to further enhance and improve the system. Shoot us a message at support@liveagent.com and we can take a look at the spam or search issues!

Gareth P.  
accountant  
Accounting  
Used the software for: 6-12 months

### "Live agent - it's just there.."

March 19, 2020

5.0

Very good

Pros

Before I started using Live Agent I had used a few CRM systems over the 35 years I have been in business but this software is not really a CRM and is not really targeted at accountants but I find it really easy and useful and I wouldn't now be without it. It is one of those bits of software which fades into the back ground as it's just there and does it's thing and doesn't get in the way. I have also now linked it to my website so I can get calls that way, just no one has called on it so far...

Cons

Nothing really come to mind. I picked this up on a appsumo deal so maybe the deal only the 2 agents, but I am sure that could be increased it needed. I just don't need more than 2 agents in my business.

Review Source

Response from CyberSentriq

March 26, 2020

Hello Gareth, many thanks for your review! LiveAgent is not a CRM software, but we do have a plugin called "Display external info in ticket" which enables you to pull any data to and from LiveAgent! Therefore, you can have all the info about your customers shown right in the ticket :) AppSumo deals include two agents as you said, but you can purchase additional one if needed! :) Feel free to reach out to us should you need anything! :)

VR

Verified Reviewer  
Marketing manager  
Consumer Goods  
Used the software for: 1-2 years

### "nab symbol of love "

September 30, 2022

4.0

Worked as an agent and resolved my issue

Pros

I have good instincts about it, but I believe I can do it

Cons

In my sim I will solve my issue and see it will decrease and little

Review Source

Response from CyberSentriq

October 12, 2022

Thank you for your review! We appreciate your feedback. - LiveAgent Team

JL

Joshua L.  
Digital Marketer  
Information Technology and Services  
Used the software for: 2+ years

### "My Honest Opinion About LiveAgent"

August 29, 2023

4.0

Pros

My experience has been great and I like the remote access and control featuresThe software comes with amazing help desk featuresIt makes customer support and services easy to Handle

Cons

Since LiveAgent has served us perfectly, I have no reason to complain

Review Source

Response from CyberSentriq

September 5, 2023

Thank you very much Joshua for your great review. We are excited to hear that LiveAgent has been serving you perfectly and that you as well as your team are satisfied with our software. Feel free to reach out to us whenever you need any help :)

Talk to a Capterra advisor for free and get results within 15 minutes.