# LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LiveAgent the right Help Desk solution for you? Explore 1778 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1778) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Reviews of LiveAgent Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Comprehensive omnichannel support platform 94% positive reviews out of 564 Most reviewers indicate customer support centralizes queries, improves response times, and boosts satisfaction across channels. Silvester N Civil Engineer - Inspector of Works, 51 - 200 employees. "Now, we are able to respond to customer requests much quicker and easily and have given our customers easily accessible customer support services at all times." Frequent technical glitches and instability 57% negative reviews out of 189 Most users report bugs and issues cause crashes, slowdowns, and unreliable performance, disrupting support workflows. Beatricia S Sales Specialist, 501 - 1,000 employees. "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our effectiveness." Intuitive and accessible interface 94% positive reviews out of 252 Most reviewers find ease of use enables quick onboarding, efficient navigation, and straightforward daily operations. Cumbersome email handling processes 35% negative reviews out of 127 Some reviewers report email management suffers from confusing threads, slow processing, and inconsistent spam filtering. Bryan C Network Engineer, 2 - 10 employees. "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history." Unified multi-channel communication hub 96% positive reviews out of 72 Most reviewers describe social media integration as streamlining customer interactions across email, chat, and networks. Ojeleye T Guest Service Agent, 201 - 500 employees. "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository." Limited and outdated mobile experience 39% negative reviews out of 90 Some reviewers describe the mobile app as lacking features, slow, and less responsive than the desktop version. Noorul A Assistant Manager, Operations, 501 - 1,000 employees. "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage." ## Showing most helpful reviews Showing 1-25 of 1778 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacopo R. CEO Information Technology and Services Used the software for: 2+ years ### "An essential tool that has transformed our customer support" May 3, 2026 5.0 We have been using LiveAgent for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. Pros The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. Cons The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing LiveAgent Better price and more freedom from a specific platform (Zoho in the case) Review Source VR Verified Reviewer Article assistant Accounting Used the software for: 6-12 months ### "A Reliable All-in-One Helpdesk with Room for Polish" April 19, 2026 5.0 My overall experience with LiveAgent has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. Pros LiveAgent stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. Cons While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing LiveAgent LiveAgent offered a better balance between pricing and features. Compared to Intercom, it was significantly more affordable, and compared to Freshdesk, we found its ticketing system and live chat capabilities more robust for our use case. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We switched primarily due to high costs and increasing complexity. Zendesk was powerful, but it felt overpriced for our needs. We wanted a solution that offered similar core features with better value for money and simpler day-to-day management. Review Source AF Alex F. President Hospitality Used the software for: 6-12 months ### "Not nearly as robust as Freshdesk" May 3, 2026 3.0 Not great, sadly. We switched from Freshdesk because of a steep increase in price, but quickly learned that you get what you pay for. Pros It was well priced, although unfortunately the functionality is not great compared to Freshdesk, which we switched from. It has a few great features - one in particular is the ability to "postpone" a ticket until a certain date, but lacks many other. Cons It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance. Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge." Even closing a number of tickets at once in LiveAgent is painful, as it requires approving the step THREE times. I asked Customer Service to change that, but they think it's how it should be. In general, Freshdesk was a much more robust product and we are considering switching back to it at the end of our contract - which we asked to terminate shortly after onboarding but we were told we could not do. I believe a company should hold its customer because they provide great value, not because they are stuck in a contract. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Because of the skyrocketing cost of Freshdesk Review Source SS Scott S. VP Photography Used the software for: Less than 6 months ### "Great (new to us) product" May 3, 2026 5.0 The customer service is amazing and they have been there to help with any questions we may have. The UI is fairly simple, so we didn't have many questions to start, but they were there to onboard us and get us up and running quickly. Pros LiveAgent has been great from the first time we reached out through onboarding. The simple interface makes for easy navigation and the integration with 2talk keeps emails and phone calls in the same place. Our team loves it! We have become more efficient since we started and are looking to add on additional features to improve our customer service even more. Their customer support is great. Whenever we have had a question they are quick to answer. Being able to assign and sort the tickets is simple and the value of the product you get is amazing. They could charge more, but we're so happy they don't. Cons I am not sure there was anything we didn't like, but we will keep you posted if we find anything worth reporting. ;) Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent The price was right. The features we needed were included and the interface was simpler. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Customer service at our previous vendor was atrocious. Review Source JM Jean-Paul M. Unit Manager Government Administration Used the software for: 2+ years ### "Best Helpdesk system available" April 29, 2026 5.0 We use LiveAgent since 2016 and it allows us to easily manage all complaints in a rapid manner. As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be resolved as compared to the traditional thinking of slow processes with Government tasks ;-) Pros The ease of use of Live Agent is great. As compared to simple e-mail usage, it offers a greater possibility of Management of incoming e-mails (complaints, requests). W Cons Sometimes new features are made available without prior notification or features that change good habits and practices and turn them at first sight into more difficult process or tedious procedure adaptation. However this is a very higlevel negativ complaint Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing LiveAgent Best price/feature relationship. Quick return from support for offering Europe GDPR compliant solution Review Source RM Robert M. Support Engineer Telecommunications Used the software for: 6-12 months ### "High-value support tool with a few formatting hurdles" April 29, 2026 5.0 Overall, LiveAgent has been a highly cost-effective solution for our team. It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the rich text editor can be frustrating at times; specifically, the inability to easily create or edit tables makes organizing complex data for customers more difficult than it should be Pros It offers a robust set of tools at a fraction of the cost of its competitors. Good value for Money and fast return on investment. Cons The difficulty in modifying existing tables once they have been inserted into a reply. The lack of native table editing functionality within the ticket response interface. Switched from [Zendesk Explore](https://www.capterra.com/p/132248/BIME/) The primary driver for the switch was the unmatched price-to-performance ratio. We were looking for a robust, enterprise-level ticketing system that didn't come with a 'big tech' price tag. LiveAgent provided all the essential automation and reporting tools we needed at a fraction of the cost of our previous provider. Review Source PB Paul B. Community manager Information Services Used the software for: 2+ years ### "We've been using LiveAgent for almost a decade now." April 29, 2026 5.0 Excellent customer support tool with tickets support, tracking, multiple agents / accounts, all you need for your business!!! Pros Most versatile and modern customer support tool we have been using for more than a decade already! We use it mostly for two customer support agents and all tickets management, follow ups, dashboard, has been working perfectly for us for years! Cons We got it in AppSumo offer so maybe pricing is something to check nowadays, although value is a no brain Alternatives considered [Parrot Cloud Call Center](https://www.capterra.com/p/150341/Parrot-Cloud-Call-Center/) Reason for choosing LiveAgent I was not making the decision but I suggested LiveAgent to the company. Review Source Adarsh S. Intern Information Technology and Services Used the software for: Less than 6 months ### "Good all in one support tool" April 25, 2026 4.0 Overall my experience is good. It helped me manage customer support better and respond faster. After learning it, daily use becomes simple and smooth Pros I liked that everything is in one place like chat, email, tickets, and calls. It saves time and makes work easier. The ticket system works well and automation helps reduce manual efforts Cons The interface can feel a bit complicated at the start. Pricing can be a little high for small teams, and some features are only in higher plans and it's must use feature which should be added in lower plans as well. Review Source Sanket Y. Project manager Information Technology and Services Used the software for: 6-12 months ### ""An effective and dependable customer support solution"" March 26, 2026 5.0 Overall, I had a good time with LiveAgent. It helps us answer customers questions quickly and run support well. It's a good option for all businesses that need a reliable tool for support. Pros LiveAgent makes it very easy to take care of customer service. The ticket system helps keep things in order, and the live chat is fast. I like how easy the interface is to use, even for people who are new to it. Cons The interface can feel a little old fashioned at times, and it can take a while to set up advanced features. It works well once everything is set up, through. Review Source Cole W. Director, Digital Marketing Utilities Used the software for: 2+ years ### "Budget Friendly Social Media Responding Tool" April 30, 2026 4.0 The overall experience with LiveAgent has been great, as for mentioned the product does what we need it to do and easily integrates into Facebook's messenger serving as a great tool for our Customer Service team to manage responses too. Pros Value for money. LiveAgent is an easy to use tool, for responding too social media complaints. Interface is fairly easy, as well as it's connecting ability. Cons The actual chat ability is great, however note that LiveAgent is a jack of all trades as a tool and master of none. This means the interface can be a bit clunky at times and the reporting is limited. Review Source IS Ishant S. Chief Marketing Officer. Computer Software Used the software for: 1-2 years ### "An effective and reliable Helpdesk solution that made our customer support more simplified." October 15, 2025 5.0 The general experience with LiveAgent was very positive. It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and in a personalized manner. The single ticketing system has greatly cut down response time, and enhanced interdepartmental cooperation. The reliability of the platform is also something that we enjoy, it is stable, safe, and constantly enriched with the meaningful improvements. Since the onboarding till the everyday practice, LiveAgent has turned out to be a reliable tool that provides a real value to our customer engagement strategy. It is a great option when a company should enhance its internal efficiency and the satisfaction of clients. Pros The best part of LiveAgent to me is the ease with which it gathers all communication channels with customers in a central place. The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels. The navigation on the platform is easy and new members of the team learn to navigate through it within a short time. In terms of management, the reporting tools will be very visible regarding the performance of agents and client satisfaction. Their customer care team is also responsive, well informed, and sincerely committed to working towards the success of businesses. On the whole, LiveAgent is a great value company at any price to any company that wishes to take its customer support business to the next level. Cons Although LiveAgent is doing very well in general, it still has a few things that can be improved. The mobile application is functional, but sometimes it is not very fast in handling a variety of tickets or switching between the discussions. Some more enhanced report and dashboard customization features would be useful as well when it comes to data-driven teams such as our one. Besides, the first installation takes certain time to program workflows and automation rules to the point that it is perfect, however, once it is established, the system is flawless. Such are small inconveniences in the sight of the value it renders. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Our company required a unified, multi-channel customer support system that would form one platform that incorporates email, chat, and social media. LiveAgent also had superior reporting, quicker response and easy interface, which made it more effective in our marketing and customer care activities. Review Source MN Markéta N. Customer Care Manager Retail Used the software for: 2+ years ### "Live agent - Modern solution for our multichannel communication" July 22, 2025 5.0 We are very satisfied with LiveAgent overall. Implementing the system has significantly simplified our day-to-day customer service management. By centralizing all communication into a single queue, we now have a clear overview of all tickets, nothing gets forgotten, and it's easy to distribute workload across agents and teams. We especially appreciate the high level of flexibility, which allows us to adjust most settings ourselves without needing assistance from support or IT. This saves us both time and costs. Features like IVR, detailed reporting, easily customizable templates, and simple chat integration allow us to tailor the system to the needs of each brand or country we support. As a result, we’ve seen a notable improvement in performance, for example our SLA has increased from 80% to 97%, and our average response time has decreased from 24 hours to approximately 6 hours. LiveAgent gives us full control over our customer service and supports our commitment to delivering an excellent customer experience. Pros \- Unified inbox for all channels. We used to switch between emails, phone calls, and social media, but now everything is in one place, and no ticket gets forgotten. - Self-management capabilities. When launching a new country or brand, we can easily connect an email inbox, set up departments, templates, IVR, and even phone numbers ourselves – without needing any support from LiveAgent or our IT team. - System flexibility. Everything is clear, easy to configure, and allows for quick adjustments based on current needs. - Powerful features. IVR, well-structured and customizable reporting, smooth chat integration and styling, automation, and templates. - Balanced agent workload. Having a clear overview of work across departments and agents allows us to distribute tasks more evenly and avoid overload. - Time and cost efficiency. Since we manage everything ourselves, we don’t need external support or integration services, which saves us both time and money. Cons We haven’t encountered any negatives with LiveAgent during our usage. The system fully meets our needs. Alternatives considered [Daktela](https://www.capterra.com/p/229567/Daktela/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent We chose LiveAgent based on a combination of key factors. What impressed us the most were the extensive configuration options, user-friendly interface, and features such as IVR, detailed reporting, and easy chat integration. A major advantage is the ability to manage most of the setup independently, without needing external assistance – saving both time and costs. LiveAgent allowed us to unify communication across multiple channels and brands, which brought more clarity and efficiency. Last but not least, the excellent price-to-performance ratio played a big role – considering everything the system offers, it’s a highly competitive solution. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) All of the reasons above I have written in the review Review Source Response from QualityUnit July 23, 2025 Hi Markéta, Thank you so much for the detailed review, we appreciate it a lot! We're beyond happy that you've been satisfied with LiveAgent thus far and that we can contribute to a smooth and efficient running of your your customer care operations! Thank you for your continuing support and remember that if you ever need assistance, you can reach us 24/7! :) - All the best, the LiveAgent team NG Nathan G. Company Owner Retail Used the software for: I used a free trial ### "Powerful support system, even better when integrated" July 1, 2025 5.0 So far, very positive. The setup took a bit of time but was worth it once the integrations were running. We now have email, live chat, WhatsApp, Instagram, and WooCommerce all tied together, which makes customer support much more efficient. For a small team like ours, it’s helped reduce the faff and keep everything in one place. Pros We’ve only been using LiveAgent for a few weeks, with a couple of agents, but it’s already proving itself. The integrations are what stand out most — we’ve connected Instagram, WhatsApp, and WooCommerce. Being able to quickly pull up customer orders alongside tickets is a real time-saver. The ticketing system is solid, and the layout makes it easy to follow conversations. Cons The interface could use a refresh in places — it feels a bit dated visually. The mobile app is also slightly clunky compared to the desktop version. That said, it’s functional and does the job. Switched from [eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/) eDesk was a lot more expensive and lacked the ability to integrate your own SIP voip system Review Source Response from QualityUnit July 8, 2025 Hi Nathan, thank you for reviewing us – we're very happy that LiveAgent has met your business needs so well! Your feedback about the interface and the app is appreciated, and we're glad that despite some imperfections, it did not disappoint in terms of functionality. We are here for you 24/7, in case there is ever anything we can help with! - Best, team LiveAgent MP Martin P. CEO Accounting Used the software for: 2+ years ### "Perfect product and support" June 19, 2025 5.0 We use the product for client support, about 100-150 emails per day. Including API connections and requests. Pros Perfect product, high level of customization, filtering. High level problem solving 24/7 anytime within the hour. Cons Limited access to attachments. For example, the inability to download all attachments in one ZIP file from an entire ticket/email. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) bad intergration IMAP in Freshdesk and lost tickets. Review Source Response from QualityUnit July 8, 2025 Hi Martin, thanks so much for your review! It's great to hear you’ve been finding the customization and filtering features useful. We also really appreciate you pointing out the idea about bulk downloading attachments – it’s definitely a thoughtful suggestion. - Best, team LiveAgent WO Wendy O. Compliance Manager Education Management Used the software for: 6-12 months ### "LiveAgent one of the best out there" June 14, 2025 4.0 Our experience has been great. The support area is good to work with when needed. It has definitely made our business more productive. Pros We have been using LiveAgent for about a year now and we compared it to a few different ticketing systems. It is easy to use and well priced. Cons I would like it if LiveAgent could receive incoming text messages like it does for phone calls, emails and livechat. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Cheaper than one, had better features than the other. Review Source Response from QualityUnit July 8, 2025 Hello Wendy, Thank you very much for reviewing us! We're glad to hear that you've been satisfied with LiveAgent overall! If you'd like to get informed about the possible ways in which your team can receive text messages from your customers in LiveAgent, please feel free to contact our support team anytime, and we'll do our best to help! - All the best, team Live Agent CM Christian M. Customer Service Specialist Logistics and Supply Chain Used the software for: 1-2 years ### "A five star experience with LiveAgent." January 13, 2025 5.0 Wow, how I wish I heard about it earlier. I absolutely love it's features and it's intergrations. Pros I am able to answer more tickets with LiveAgent. Satisfy your customers with fast and productive replies. This is the right tool for our business and their customer service is very good. The fact that it has advanced chat features makes communication proactive. Unlimited call recordings, excellent customer care, there is a lot to mention, try it and you shall testify. Cons Nothing at all, it's amazing how this software works Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) LiveAgent has more advanced chat features compared to it's competitors. Review Source Response from QualityUnit January 14, 2025 Hi Christian, Thank you very much for your kind review. We are glad to hear LiveAgent has been the right choice for you and that you have been satisfied with both the system and the customer service. We're here for you 24/7 in case of any questions! -LiveAgent team JM Jordan M. Sales Associate Marketing and Advertising Used the software for: 2+ years ### "Make client service easier and build fidelity" August 22, 2025 5.0 Sometimes, we receive inquiries through multiple channels such as email, chat, WhatsApp, and support calls simultaneously. This led to a state of panic, as we had to respond to each query separately and without having any record. Thanks to LiveAgent, we can have everything in one thread. We can now see how tickets are opened automatically and correctly directed to whom they belong. We can even enable automatic responses while we are on a break. It has completely changed the way we provide support; we can end our days without surprises or lost customers between applications. That is operational peace. Pros LiveAgent is more than a chat or ticketing system; it’s an omnichannel hub that allows me to see everything in real time. I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports. We can provide support without having to deal with multiple media or the use of multiple tools. The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations, as when a customer was complaining and I already had the answer ready. I have been able to resolve a claim more than once before it was filed. Cons The mobile app is simply not up to the desktop; at times I was out of the office feeling like I had important functions left without scope. Review Source Response from QualityUnit August 26, 2025 Hello Jordan, thank you so much for your review, we really appreciate it! It's a pleasure to hear that LiveAgent has been such a game changer to your customer care operations! :) Thank you also for your feedback regarding the mobile app. LiveAgent's full potential is best utilized in the desktop app, but we are providing the mobile app for the occasionally necessary on-the-go support. Your feedback has been noted and will be passed on to our product team. Once again, thank you very much for all the kind words! - Best, the LiveAgent team CL Candis L. Customer Service Officer Real Estate Used the software for: 2+ years ### "For all help you might need liveAgent does it all, trust liveAgent and thank me later." July 21, 2025 5.0 My experience with liveAgent has been great and I don't regret any bit. It delivers and we as it's users love it. Pros Everything about liveAgent is amazing, its pricing plans my God! Very affordable even for small business owners. Enjoy all social media integrations. Live chat, reliable ticketing and their customer support is incredible. Easy to install and use and it perfectly does what it's supposed to do. A ten over ten software. Cons When starting we had several minor challenges but now we are enjoying the ride. Excellent work liveAgent. Review Source Response from QualityUnit July 23, 2025 Hi Candis, Thank you so much for your kind words! It's a pleasure to hear that LiveAgent is working so well for you! :) - All the best, the LiveAgent team TM Tammy M. Owner Retail Used the software for: 6-12 months ### "Fantastic liveagent app" May 21, 2025 5.0 Overall experience was famtastic I thought it was perfect that you keep all interactions with clients so i could go back and review and see what other representatives have helped them with in thebpast Pros I liked the liveagent app because its easy to install and setup on my webpage. I liked that it was simple to use install and kept all records of interactions with cliets. Cons I liked everything about it but i wish i could change the icon color to blend with my website. I also would have liked to change the icon. Review Source Response from QualityUnit May 23, 2025 Hi Tammy, thank you so much for your review! It's great to hear that you have been satisfied with LiveAgent so far. If you are reffering to the LiveAgent live chat button displayed on your website, it comes in several design options to choose from, so hopefully, you can find one which suits your style! If you need help with setting this up, or with anything else, our support team is here for you 24/7! - All the best from the LiveAgent team Paras G. Senior customer support Computer & Network Security Used the software for: 1-2 years ### "The most useful software for for customer support team" December 20, 2025 4.0 The software was overall an great experience, we are getting most of the features we need to manage and the integrations are pretty easy to manage. Pros Their integrations to almost every software we use shopify, mailchimp and even stripe. also their support was great and most of our tickets were resolved within 24 hours. Cons There are no major cons i have found about liveagent. if there was i wasnt writing this review for them. Review Source Peter K. Business Development Manager Market Research Used the software for: 2+ years ### "State-of-the-art customer support solution that streamlines out customer communication and interactions " February 25, 2025 5.0 Live Agent help us conduct realtime interviews and surveys, providing us with instant feedback and insights. These is useful in understanding our customers needs and preferences which enable us to improve our services . Additionally , it helps build and maintain strong ties with our customers and stakeholders Pros Live Agent is affordable and it's implementation in our organization was flawless. For us the proactive live chat and the ticketing system are the star of they show. They provide us with comprehensive communication tools help manage and organize customer enquiries from emails, social media, websites into a single chat box . Tickets makes it easy to identify each enquiry and personalized responses and quickly give feedback. We also appreciate the performance reports that help us understand how our customers are using our services and help us boost our customer support . Live Agent has embedded robust privacy and security features that help us communicate securely and protect our customer data Cons Network hitches usually cause delays and disruption of our customer interaction. Long wait times l especially for sensitive issues lead to frustration and negative customer experiences.. Review Source Response from QualityUnit March 6, 2025 Hi Peter, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer support. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team JH Junaid H. CEO Furniture Used the software for: 6-12 months ### "Deliverd LiveAgent Review" April 8, 2025 4.0 A pretty solid software that improved our clients booking directly from our website much more often. It answers most general inquires really fast. Pros The software works great for fast and reliable customer engagement. It can customize client experience by multi-tasking and providing a sense of rapport. Cons Costs to hire and train live agents can be expensive, but also its hard to use LiveAgent if your trying to scale your business. Review Source Response from QualityUnit April 10, 2025 Hi Junaid, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer care. Don't hesitate to contact our support team via chat or email if you have any questions or issues - we're here for you 24/7! -LiveAgent team Elizabeth H. Pharmacy Operations Manager Pharmaceuticals Used the software for: 2+ years ### "LiveAgent is the secret ingredient to better interactions and communications." February 18, 2025 5.0 We have experienced improvements in our communications and support services since the introduction of LiveAgent. It has been a reliable platform for streamlining our communications with clients and customers allowing us to offer brilliant support services. Pros Setting up LiveAgent was so easy and it was easy to customize to meet our needs. The advanced security and privacy features that ensure safe communication environment. LiveAgent has a live chatting feature for quick information sharing. The performance reports help analyze and improve our communications and support services to clients and customers. Cons LiveAgent has shown no cracks in its performance. No complaints about it. Review Source Response from QualityUnit February 25, 2025 Hi Elizabeth, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your support communications. Our team is here for you 24/7 in case of any questions! -LiveAgent team MS Marcus S. CEO Medical Practice Used the software for: 1-2 years ### "good system, we are fine with it since more than a year now" April 29, 2026 5.0 as already mentioned, it works fine. It has a structured an intuitve layout, so that even people who are not used to ticketing-Systems can easily use it. Pros we are using it for a year now and it does what it is supposed to do, so we will continue using it for our office. Cons some parts (as like ai-features) have a strong focus on english. As our customers usually speak German, we are limited in using those features Review Source RM Rian M. Founder Marketing and Advertising Used the software for: Less than 6 months ### "The Best Helpdesk for Marketing Agencies " December 2, 2025 5.0 LiveAgent allows us to keep track of tickets and resolve problems quicker. This is definitely a solution for a marketing agency with a huge client base. The ui is outdated by my team personally likes it however some areas do need some improvement. Pros LiveAgent has a lot of features that i use. the pricing is perfect compared to other help desk products. The support team have been responsive. Managing tickets is easy to navigate. Cons The mobile responsiveness could be slightly better. The ui is a little outdated compared to competitors however it still gets the job done. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.