# Page 19 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is LiveAgent the right Help Desk solution for you? Explore 1753 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102188/LiveAgent/reviews

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LiveAgent

4.7 (1753)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 2nd, 2026

# Page 19 - Reviews of LiveAgent

## Showing most helpful reviews

Showing 451-475 of 1753 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AV

Amalraj V.  
As400 technology  
Information Technology and Services  
Used the software for: 2+ years

### "Live with live agent "

November 6, 2022

4.0

Great experience

Pros

Should be user friendly so every one can easily accessible

Cons

This application having lot of user friendly function once we use ite very user friendly

Review Source

Response from CyberSentriq

December 9, 2022

Hello Amalraj. We are glad to hear that you find LiveAgent user friendly. We strive to create an environment that is easy and enjoyable to use, and we appreciate your feedback. Thank you for taking the time to share your thoughts with us! :) - LiveAgent Team

VD

Vincent D.  
Owner  
Sporting Goods  
Used the software for: 1-2 years

### "A very much like LiveAgent to communicate with my customers "

March 8, 2022

5.0

For me this software does the trick.... my customers can communicate via the website with me and the UI for both myself and my customers is very professional.

Pros

relatively easy to use after initial set up

Cons

for me there are too many options .... i am too curious to find out what they all are but actually do not need them for my primary process. So i need to "control" myself and stick to things i need

Review Source

Response from CyberSentriq

March 11, 2022

Hello Vincent! We appreciate your review :) We are happy to see that LiveAgent was easy to install and is beneficial to your organization. Feel free to reach out to our 24/7 customer service for assistance with exploring more functions. - LiveAgent Team

AL

Allison L.  
Customer service  
Consumer Services  
Used the software for: 2+ years

### "My experience with live agent "

August 4, 2022

5.0

Excellent quality

Pros

Live agent is an excellent source of software and I will never use anything else.

Cons

I have no complaints about this software

Review Source

Response from CyberSentriq

August 10, 2022

Hi Allison! Thank you very much for your review! Great to have you on board :) - LiveAgent Team

Piotr C.  
Owner  
Marketing and Advertising  
Used the software for: 2+ years

### "Cheap alternative for livechat"

March 29, 2023

5.0

Pros

Easy to use, cheap, well working alternative for livechat.

Cons

I'm app sumo tier client - so, for me software is priceless :)

Switched from

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)

price

Review Source

Response from CyberSentriq

March 31, 2023

Hi Piotr, Thank you for your review! - LiveAgent Team

Maimunah A.  
Information Technology Specialist  
Telecommunications  
Used the software for: 1-2 years

### "Support platform that has everything"

February 13, 2023

5.0

Pros

Taking advantages of all the support channel that LiveAgent is providing, we now be able to connect and helping our customer and closing support tickets quicker. All information from previous interaction with returning customer is saved so we can revise back their old issues.

Cons

It is not happen too often but the system is loading too long to retrieve customer information and make them wait in the live chat channel support. I am just glad that it is not happening too often recently.

Review Source

Response from CyberSentriq

February 14, 2023

Hi Maimunah! Thank you for your time to give us a feedback :) It's also motivating to see that it's actually a 5-star rating. We are glad that LiveAgent is helping you to resolve support tickets in a timely manner. - LiveAgent Team

JM

Joseph M.  
Account Manager  
Accounting  
Used the software for: 2+ years

### "Futuristic, superlative and exceptional Customer Service and Support Tool."

June 6, 2023

5.0

Pros

With LiveAgent,It is easy to create,track and manage tickets.It is simple to communicate and engage with our clients using LiveAgent Live chat feature.It has a dedicated customer support team that respond to our customer quieries faster thus increasing customer satisfaction level.It is simple to use LiveAgent without any limitations.

Cons

LiveAgent achieves all it's designed objectives thus I have nothing to complain at this moment.

Review Source

MY

Moses Y.  
Software Engineer  
Financial Services  
Used the software for: 1-2 years

### "Enhance efficiency of your customer support by integrating multichannel automation LiveAgent"

July 5, 2023

5.0

Its flexibility is fantastic.

Pros

The ability to have an integrated multichannel support system with a self-service option. Its possible to customize to streamline processes.

Cons

There are no missing features, instead it's quite comprehensive user must explore it.

Review Source

Response from CyberSentriq

July 6, 2023

Hi Moses, Thank you very much for your kind review. We are glad to hear that LiveAgent has been the right choice for you and that you have been satisfied with the features and benefits it brings to your customer care. Keep up the amazing work! -LiveAgent team

RR

Roger R.  
Senior VIP Account Manager  
Gambling & Casinos  
Used the software for: 1-2 years

### "Great tool for mass communications with more pros than cons."

October 23, 2019

4.0

We do receive emails and chats on a massive scale so software well organized helps a lot. Labeling and tagging the emails makes it all clear and visible for all users like team leaders, account managers, and support agents.

Pros

I like the live view when a customer is typing on chat, you know what to expect before the customer sends the message. You may also find out if he changed his mind and wrote Clear view for ticket filters and for the number of emails in each inbox. I like the achievements and rewards which might be sometimes a little boost for agents and the very well organized stats for each agent using the Live Agent. Postponing the tickets also a very handy feature. Mobile version!

Cons

I don't like how the merging of emails works like, sometimes we have lots of duplicated emails from one user and mass action could be simpler. I think the whole product could evolve a little bit in terms of design. What is missing for my use, is something like "my tickets" where I can see only the emails I sent or replied to. The full history of all the tickets I sent.

Review Source

Response from CyberSentriq

November 4, 2019

Hello Roger. Thank you very much fot your nice feedback. we are happy that you are satisfied with us :) We still working on our improvement :) Have a nice day.

TB

Trevor B.  
Customer Care Specialist  
Biotechnology  
Used the software for: 2+ years

### "Redefining business operations with LiveAgent"

August 9, 2023

5.0

It really helps our organization in a more positive manner.

Pros

I like that by incorporating LiveAgent software into our business operations has brought about a wide range of advantages that contribute to a more efficient, customer-centric, and successful organization.

Cons

I have zero arguments against LiveAgent, it is perfect for our organization.

Review Source

Response from CyberSentriq

August 11, 2023

Hey Trevor, we're glad to hear that our software has given your business operations a boost and made it more efficient. It's wonderful and reassuring that you find nothing to dispute within LiveAgent- we do aim to create a flawless experience! - LiveAgent Team

SY

Suraj Y.  
Technical Lead  
Information Technology and Services  
Used the software for: 1-2 years

### "Helpdesk management with multitasking skills"

July 6, 2023

5.0

Pros

I truly love LiveAgent because it enables multitasking for both customers and my support agents. Customers are able to continue browsing a website or performing other tasks while engaging in a chat conversation with us. Support agents are handling multiple chat conversations simultaneously, increasing the productivity and efficiency.

Cons

There has been no single encounter with lags or delays in receiving customer chats or emails.

Review Source

Response from CyberSentriq

July 10, 2023

Hey Suraj, top marks for highlighting multitasking! It's an important feature indeed that can save you and your customers a lot of time. Also, appreciate your kind note. It's good to hear that our services match your IT industry requirements efficiently. We're constantly trying to make things run smoother with zero lags or delays. Keep the good chats going! - LiveAgent Team

TY

Tyler Y.  
Owner  
Information Technology and Services  
Used the software for: 1-2 years

### "The perfect fit for my needs."

April 10, 2020

4.0

All in all, LA lets me provide support in a pretty frictionless capacity - for my support submitters AND myself. It brings to the table more features than I will ever use (but enjoy exploring and setting up as I go).I call that a win.

Pros

I've tried many support software packages. Yes, there is one that I found that I like aspects of even more than LiveAgent but at the end of the day, LA brings more to the table. The fact that I can hook up multiple brands and manage them all from one login puts it over the top in my books.

Cons

Honestly, while the software has improved in the aesthetics department over time, it looks a bit dated. I do, however, like it's tabbed interface and customizability.

Reason for choosing LiveAgent

I looked at several as I like to keep a pulse on what's out there, so I continue to try other platforms. What has me staying with LiveAgent is the value for the money. I haven't found any other platform that can do more for my needs, for less.

Switched from

[WHMCS](https://www.capterra.com/p/130157/WHMCS/)

Ultimately I was moving away from it as a whole so the support component went with it and needed to be replaced.

Review Source

Response from CyberSentriq

April 13, 2020

Hello Tyler, thank you for your honest feedback! I am glad to hear that from all the software packages you had tried out, you chose to go with our LiveAgent and we also do hope that it will always stay the one at the top in your books! :) Should you be interested in any of the features you are currently not using, feel free to reach out to our support and we will be happy to provide you with more info or help you implement it! :)

JB

Jonathan B.  
CEO  
Information Technology and Services  
Used the software for: I used a free trial

### "LiveAgent Testing "

August 27, 2023

4.0

Overall I have had a good experience, however if I can get assistance withe phone piece I would be willing to use LiveAgent in a greater capacity.

Pros

I like the ease of use. I am able to accomplish everything I need.

Cons

I don't like that I have not gotten any support on the phone piece. I need support connecting my phone.

Alternatives considered

[SysAid](https://www.capterra.com/p/107225/SysAid/)

Reason for choosing LiveAgent

The price point and the sales agent.

Review Source

Response from CyberSentriq

August 29, 2023

Hey Jonathan, Glad to hear you've been finding LiveAgent easy to use. We love making things simple for our customers. You mentioned some trouble with the phone piece, this is unusual and we want to rectify this right away. Our Customer Support team is ready to help you work through this hiccup. Don't hesitate to reach out to them via chat or email to create a support ticket. Thanks for sharing your thoughts with us. Remember, we're here for you 24/7! - LiveAgent Team

WS

Wes S.  
Director of Technical Services  
Music  
Used the software for: Less than 6 months

### "LiveAgent Review"

June 16, 2020

5.0

LiveAgent is so easy to use. Simple. Not much of a training curve is required.

Pros

After loading and using other chat/help desk applications, LiveAgent is clearly the best yet for the money. All other applications that we have used have some type of bug and/or their support is non-existent. It has all of the features that we needed. We really like the tickets that are automatically created from chat. Very helpful.

Cons

The only feature that could be improved is the Knowledge Base. Provide some colorful templates. The functionality is great. Just provide a modern look.

Reason for choosing LiveAgent

Looking and hoping that this product was stable, support was good, and it supported our company's needs. It fulfilled all of the above. We are very happy with this product.

Review Source

Response from CyberSentriq

June 17, 2020

Hello Wes! We are extremely happy to have you with us and to know that LiveAgent fulfills all of your needs and requirements :) It was developed in a way that it could be used for all types of businesses. You can actually customize the colors in the settings of your knowledge base and if that's not enough, you can completely change it in the configuration using CSS and HTML codes :) And I am sorry to hear about your bad experience with the previous helpdesk you were using! Our support team is here for you 24/7 via chats on our website so you don't have to be worried that there won't be anyone to help you whenever you need anything :)

Mansi M.  
Software Engineer  
Computer Software  
Used the software for: I used a free trial

### "Very good all-in-one help desk software"

December 22, 2022

4.0

Excellent experience, very simple to use, yet effective and powerful for my business requirements.

Pros

I liked the best that they didn't ask for my card details during the 14-day free trial. I started trusting them from that point itself. Moreover, their customer support was quick to respond me and completed my setup within one day. Additionally, their support team is available all around the clock, and thus I can connect with them any time of the day. I connected multiple channels in their single software like Gmail, calls, Twitter, and slack. This is for customer support. For integrations, I connected Shopify, Jira, Zapier, and Mailchimp. Their UI is modern and also allows me to set up personalized chat support for my website. It also supports phone calls and video calls based on my personal requirement.

Cons

I did not identify any cons with their software, the entire ride was smooth.

Review Source

Response from CyberSentriq

January 5, 2023

Hi Mansi! Thank you for sharing your positive experience with LiveAgent! We are glad to hear that you found the 14-day free trial to be convenient and that our customer support team was able to assist you with setting up your account quickly. :) - LiveAgent Team

BF

Bruna F.  
Gerente de Produções Visuais  
Design  
Used the software for: 6-12 months

### "Um ótimo software para suporte"

August 21, 2023

5.0

Pros

Estou usando e venho gostando muito do LiveAgent, ele é prático de fácil utilização, além de ser muito moderno

Cons

Poderia ter mais funcionalidades iguais o Crisp e Intercom, sinto falta de alguns recursos

Switched from

[Crisp](https://www.capterra.com/p/151292/Crisp/)

O Crisp estava muito caro e inacessível para mim, resolvi mudar para economizar recursos.

Review Source

Response from CyberSentriq

August 28, 2023

Hello Bruna! Thank you for your awesome 5-star review! :) - LiveAgent Team

BM

Becky M.  
Customer Care Assistant  
Retail  
Used the software for: 1-2 years

### "Revolutionising Customer Service"

February 6, 2020

5.0

Since we started using Live Agent we have been able to analyze the reasons why customers are contacting us and develop more efficient working practices by using customized auto-responders.

Pros

The thing I like most about this software is the Tagging, which allows us to quickly see the reason why the customer is contacting us, Live Agent can pick out words from a customers email and reply with our custom made auto-responders which answer our most frequently asked questions. This cuts down on the time spent answering individual queries and gives customers the answers they need extremely quickly.

Cons

There is nothing that I like least about the software, it makes communication with our customers incredibly easy and efficient.

Reason for choosing LiveAgent

Cost and functionality

Switched from

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

Live Agent offered more flexibility and better reporting.

Review Source

Response from CyberSentriq

February 11, 2020

Hi Becky, Thank you for the amazing review! We are pleased to hear that you are not only using LiveAgent to make customer care quicker and more efficient but that you are looking for ways to utilize it to its maximum potential. We are certain your agents appreciate the decreased workload LiveAgent can take off their hands :)

VR

Verified Reviewer  
Sr. Digital marketing Executive  
Hospitality  
Used the software for: 6-12 months

### "Best Software in The Market for Live Chat & Help Desk in your website"

February 15, 2023

4.0

Pros

Live Agent is the Best available Software in the Market for all kind of Live Chat , ticketing features & Help Desk in your website for better user engagement & user experience. It has best features & modules for live chat & instant messaging.

Cons

The User interface of the software need to be improved

Review Source

Response from CyberSentriq

February 16, 2023

Hello There! Thank you for your review! :) The UI is being impoved with almost every iteration / update. If you have any feedback or see any particular areas for improvements, feel free to drop us a message via chats or email. We are thankful for any information that will help us to improve LiveAgent for our customers. - LiveAgent Team

Jarvis M.  
President  
Information Technology and Services  
Used the software for: Less than 6 months

### "Makes Multi-Platform Client Support Effortless!! - Amazing Software "

October 24, 2018

5.0

Pros

I LOVE the fact that it unifies your multiple email and client LIVE chat channels. In my case I wanted to create a single unified support channel for multiple websites that I manage. Live Agent makes it effortless in usage. Its actually a wonderful thig to see in action. In fact I'm actually downplaying what for most would be its greatest strength - LIVE CHAT!! My main usage is creating on-page 'Contact Us' forms. I also was able to add LIVE chat to my Wordpress site by simply installing a plug-in (they support many integrations). Very slick since you have the option of using it as a floating 'Contact Us' us form by not making any agents available for LIVE chat and contact response instead. VERY nice feature thats easily imlemented

Cons

My only very minor gripe is the lack of HTML signatures but thre is a script based workaround that fills the bill for smaller agencies so it depends on the importance of that for you. You can still create easily text based signatures. In addition the number of options can seem confusing at first glance but after setting up your first couple accounts you'll 'understand' the software and move around it easily. If fact the more I play with it the more cool features I discover. Very easy to get on-boarded yet filled will more potential. Very nice piece of productivity software.

Review Source

VR

Verified Reviewer  
Director  
Computer & Network Security  
Used the software for: 1-2 years

### "LiveAgent in AIO real time support tool"

May 11, 2022

5.0

Pros

LiveAgent allows me to support my client through email, live chat, calling as well as social pages chat. The best all the channels are link together.

Cons

I wish the per agent price can be little bit cheaper.

Review Source

Response from CyberSentriq

May 13, 2022

Hey there! Thank you for your awesome 5-star review! We're glad to see that LiveAgent is helping you manage communications with your clients. Remember, our 24/7 customer service is here four you should you need anything, anytime. - LiveAgent Team

LP

Lukas P.  
Head of Call Center  
Telecommunications  
Used the software for: 2+ years

### "Webchat starting point"

October 4, 2021

3.0

Its a good starting point for online communication for starting customer support. But with time there are more complex needs, which cant Liveagent do.

Pros

Easy to administrate and tu use. Easy to report.

Cons

Some unlogical features and reports and behaviour of the app.

Alternatives considered

[Daktela](https://www.capterra.com/p/229567/Daktela/)

Reason for choosing LiveAgent

Price

Review Source

Response from CyberSentriq

October 12, 2021

Hi Lukas! Thank you for your feedback. We're working hard to improve every feature and add more of them so LiveAgent covers all of our customer's needs. Don't forget, should you run into any issues, feel free to contact our 24/7 customer service. - LiveAgent team

JAM

Juan Andres M.  
Administracion de Empresas  
Information Technology and Services  
Used the software for: 1-2 years

### "Es perfecto"

July 18, 2023

4.0

Pros

Su chat en tiempo real es una herramienta bastante util para nuestros agentes.

Cons

Es posible que presente fallas en el momento de buscar correos electronicos muy antiguos.

Review Source

Response from CyberSentriq

July 19, 2023

Hi Juan Andres, Thank you for your review. We are glad to hear that you have been satisfied with LiveAgent and that the chat functionality has been beneficial to you and your team. Remember, our team is here for you 24/7 in case of any questions or issues! -LiveAgent team

VR

Verified Reviewer  
Senior Technical Support Engineer  
E-Learning  
Used the software for: 2+ years

### "LiveAgent - allowing us to truly conenct with our clients"

March 6, 2019

5.0

Pros

It's a fantastic product for our support organization, allowing us to instantly connect with clients in a format they feel more comfortable with. No more waiting on hold with your phone to your ear, now our clients are just a click away from the support they need and deserve. Thanks to LiveAgent, it also allowed us to increase the work-from-home capabilities of our teams, leading to increased morale!

Cons

The Liveagent chat windows do not produce a sound when our agents type back to clients, which to me is a huge downside of this application, as this would help reduce the amount of inactive chats, as learners sometimes do not see a new message being sent.

Review Source

Adam S.  
President  
Information Technology and Services  
Used the software for: 6-12 months

### "Finally!"

March 18, 2020

5.0

Thrilled we found LiveAgent when we did. We went through so many ticketing solutions... cloud hosted, self hosted, even contemplated building our own. Once we found LiveAgent, those projects were canceled and staff re-directed to profit making activities and we can't be happier.

Pros

LiveAgent has really helped us manage our influx of new requests by allowing my staff to separate incoming tickets from other automated emails we get into our system through the use of rules and automation.

Cons

The UI could use some paint, but that's honestly the best way to say it... It works, it works well, and if we weren't in the IT industry building applications ourselves, we likely would never notice it. Once you learn what the icons mean and so on, it's quick and intuitive!

Review Source

Response from CyberSentriq

March 19, 2020

Hello Adam, Thank you so much for such an excellent review! Our team works tirelessly to bring LiveAgent to a new level and pack it full with more integrations and features. We are glad the software has been an immediate good fit for you and your company and are very happy to have you on board with us. Stay tuned for more updates coming your way!

FP

Flavia P.  
Gerente Administrativa  
Education Management  
Used the software for: I used a free trial

### "Atendimento ao consumidor"

July 25, 2023

4.0

Até o presente momento tenho tido bons resultados com o softwhere.

Pros

Ótimo Suporte, agilidade no atendimento ao potencial cliente, de forma personalizada.

Cons

Ainda tenho um pouco de dificuldade de integrar com outros produtos, mas acredito que seja pq estou iniciando o uso ainda. Minha demanda ainda é pequena pra fazer uma critica.

Reason for choosing LiveAgent

Indicação

Switched from

[Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/)

O outro era muito complexo e mais caro

Review Source

Response from CyberSentriq

July 26, 2023

Hello Flavia, Cheers for the great feedback. It's wonderful you've found our support to be top-tier. Our dedicated team always strives for reliable and swift responses. Sounds like integration is a bit of a challenge, though. As a newcomer, we understand there may be a bit of a learning curve, but we're confident you'll get the hang of it soon! Thanks again and remember we're here to assist if needed! - LiveAgent Team

jS

justin S.  
Operations  
Warehousing  
Used the software for: 2+ years

### "Great email management system for teams of people."

July 22, 2022

5.0

Pros

The way emails are ticket and tracked trough there journey to completion.

Cons

although its been rare over the many years of using the system there has been some down time, however there support team did keep us informed of the progress of the outage.

Review Source

Response from CyberSentriq

August 1, 2022

Hello Justin! Thank you for your 5-star review :) - LiveAgent Team

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